Best Backflow Prevention in Baltimore MD

We have a gate valve in our basement that turns the water on and off to a hose faucet in the backyard, with a copper line running between the two beneath the unheated sunroom. The gate valve broke, causing it not to close all the way, which resulted in the line under the sunroom bursting just before the hose faucet with no way to stop it without turning off the main since the gate valve wouldn't close all the way. This happened on Saturday morning, so they got a plumber out to us on an emergency call within about 3 hours, I walked him through the situation, and asked him just to replace the gate valve so we could at least stop the leak for now and deal with the burst pipe later. He ends up quoting me a ridiculous 600 dollars, just to replace a simple valve. He refused to negotiate saying it was company policy, and we didn't have much other choice besides continuously turning the main on and off every time we needed it until we could get another plumber there, so we went ahead and had him just replace the valve. It took about an hour and a half to complete, and the total came to just over 599 dollars, 80 of which was for the new valve. These valves go for about 20 dollars at home depot, and they charged over 500 dollars for an hour and a half of labor. This was straight up highway robbery if you ask me. Over 300 dollars an hour in labor and a 400% markup on parts is absolutely outrageous. On top of all this, before he started work he kept trying to talk me into just fixing the burst pipe, and leaving the valve for later. Clearly he realized there would be a high chance of the same thing happening all over again if he were to take that approach and they'd get to charge a second time in the likelihood the pipe ended up bursting again, and I had to argue with him for a good 10 minutes just to get him to fix the valve that would ensure the problem wouldn't return. I would highly recommend finding someone else and know I will never be using them again.

They were great,

Zach was so helpful and knowledgeable! He got straight to work and immediately figured out what to do. He was so helpful he even came back the next morning to finish the job.

Miles Plumbing provides exceptional
Service! Charlie, whom we have had service our needs in the past, provides great detail and understanding of what is needed. We appreciate Plumbing Company such as Mike’s - having Pride and working to meet the needs of their Clients.

My family recently had a plumbing issue with our garbage disposal/pipes and we couldn’t have asked for a better experience. Not only did they get the work done quickly, they were thorough and the most professional plumbers we’ve ever dealt with. I would never call anyone else.

Nick Barker was assigned to my home by Roto Rooter to assess a plumbing problem in my basement. He came within 1 hour, and was very professional from start to finish. He took his time to discover the issue, and explained how this occurred from an outside issue. I have used Roto Rooter in the past for my sump pump, and if necessary in the future, I will use them again.

Living in an older house, we've had to call Roto-rooter several times for plumbing emergencies. They've always responded promptly and usually are out within a couple of hours, even on weekends. The technicians are knowledgeable and the service is great. The price is reasonable.Most recently, our main sewer line was backing up into the house due to roots that had broken the integrity of the line, and needed to be replaced. The excavators came out within 2 days after we signed the contract, and they did an excellent job, even being careful not to disturb a pet memorial that was near the pipe. When they finished, they cleaned up, reseeded the yard with grass seed, and covered it with straw.Next time we need a plumber in Baltimore, we will definitely call Roto-rooter.

Personally had my plumbing worked on by the owner, haven't had a problem since. I feel that these guys don't get enough credit and they have always been on standby for me if I ever had a problem or question. Thank You for the dedication and hard work.

It was a great and fast experience, but pricey, but that's plumbing. I would call again, they were very courteous and keeps you informed via email and phone.

Been 12 hours without water in the 21229 zip code. No emergency assistance from this contractor and 311 basically said screw us. It's the holiday people can't cook or even flush the toilet. I have called the contractor 6times and still waiting for a call back!! 8 hours later. Just disgusting!!