Best Showers And Bathtubs in Austin TX

Rooter-Man sent an excellent and knowledgeable plumber to my house and took care of my problem quickly and efficiently. Could not be happier!

He was a good guy help me get things good estimate but decided to go for somebody else good enough

Called for commercial plumbing repair on Saturday morning. Without even a visit, I was told that the master plumber knew that he could not repair it until Monday when parts were available from a commercial warehouse. This without ever coming out and diagnosing. They told me that they would put us first on the list Monday from 8-10am. Called them at 1030am and they said that they would have the dispatcher call me with an update. No call all day long. Called Tuesday morning and asked what happened. They did no have an answer for the no show. They said that the plumber was now headed our way, should be within 45 minutes. Called back 20 minutes later and said that the plumber had issues with his van. They would call back when someone could get out. 3 hours later I call and get put on hold while dispatch was consulted. I again was told that dispatch would call me back. An hour later I call again, and explained that this is getting ridiculous and the operator assured me that the plumber was on the way, not in the most apologetic or nice tone may I add. Plumber did show a little over an hour later, fixed the easy problem of changing the diaphragm in the urinal. Parts $20, labor $495. No offer to discount due to poor customer service and waiting for 3 days after initial set up for service. In addition, I found diaphragm parts at home depot here in Austin that are in stock. So in essence, if the plumber would have actually come out on Saturday when i called instead of assuming, this would have been taken care of Saturday, and not Tuesday. Men's room closed for 3 days. We have used them before, but this will make us think twice next time.

Dylan J - fantastic tech! Fast, friendly, and exceptionally knowledgable. Top quality work....thanks guys!

Initial service call did a good job explaining what was wrong and gave me 3 options to upgrade my electrical panels. When the first tech came two days later, he didn’t have the materials needed. This appears to be a job planning failure. This cost me a whole day of work PTO. The next day, the work was accomplished and the workmanship was very well done. I feel I have a safer home with the work they performed. Don, the installer was incredibly nice, professional and their company uniforms instill confidence. The end result was aesthetically pleasing along with the technical upgrade the work accomplished.

Have always had a great experience with Benjamin Franklin, and today was no exception. Tim was great--professional and friendly. Cannot recommend this company enough!

Same day service and testing performed. Thorough and polite -- eliminated a leak in the home.

John was very professional and on time. He explained every aspect of the repair. Reliant was referred by property management industry directory. We will use them next time plumbing problem arises.

Beware. I would give a zero star negative if there is one. This guy is not showing up for scheduled. Response text after 9pm saying he was busy and will come do it tomorrow after 4pm. He called at 4:56 and I picked up but he already hang up. Called him right back about 30 times from 4:57pm-5:30pm and no response.