Description
Rooter-Man of Austin, TX is a plumbing and drain cleaning company that's locally owned and operated by The Coucke Family. We service all of Austin, TX and surrounding communities, and strive to provide the best customer service experience you will find.
Whether your service is as simple as routine preventative maintenance, or is as urgent and complicated as emergency plumbing repairs, Rooter-Man is here to solve your plumbing, sewer, and drain problems with as little as a phone call.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Air Condition, Any Drain Service, Bathtubs, Broken Faucets, Clean Drain Pipes, Clogged Drain, Clogged Drains, Clogged Of Pipes, Commercial Property, Dishwashers, Drain Cleaning And Plumbing, Drain Lines, Drain Pipe, Drain Pipes, Drain Problems, Drains Leak, Drains Pipe Repairs, Emergency Plumbing Repairs, Emergency Service, Emergency Services, Faucets, Floor Drains, Garbage Disposals, General Plumbing, High Pressure Water Jet, Home Services, Hot Water Heaters, Jetting Clogged, Laundry Room, Leak Detection, Main Drain, Main Drain Lines, Main Sewer Line, Maintenance Programs, New Tankless Water Heaters, Pipe Cleaning, Pipe Relining, Pipe Repairs, Plumbing And Drain Cleaning Services, Plumbing Leaks, Plumbing Problems, Plumbing System, Pressure Water Jet, Pressure Water Jetting, Preventative Maintenance, Preventive Maintenance, Pump Repair, Repairs And Installations, Repiping, Request Plumbing Services, Residential And Commercial, Residential Or Commercial, Root Removal, Routine Maintenance, Septic Pumping, Septic Repair, Septic Repairs, Septic Systems, Septic Tank, Service Call, Sewer Lines, Sewer Pipe Cleaning, Sewer Pumps, Shower Drain, Showers, Sink Plumbing, Slow Drains, Snaking a Drain, Storm Drains, Sump Pumps, Tankless Water Heaters, Toilets, Traditional Water Heaters, Tree Root Removal, Video Inspection, Video Inspections, Video Pipe Inspections, Water Heater Installation, Water Heater Leak, Water Heaters, Water Jetting, Water Pressure, Water Softeners,
Reviews
I recently had to call Rooter-Man to fix a water leak probably caused by an ice storm cleanup crew dropping a large log on the shallow line near the water meter. David, the technician who came to fix the issue, was extremely professional, efficient, and friendly. He quickly identified and fixed the problem in less than three hours. I was impressed with the quality of his work and his customer service skills.Although Rooter-Man's prices are on the steep side, I think their service is worth the extra cost. After spending quite some time trying to locate the leak myself, I'm glad I called Rooter-Man and had David fix the issue. He not only fixed the leak but also gave me some helpful tips on other plumbing issues.Overall, I'm quite satisfied with the service provided by Rooter-Man and would highly recommend them to anyone in need of plumbing services. Their professionalism, efficiency, and friendly customer service made a stressful situation much easier to handle. Thank you, Rooter-Man, for a job well done!
Curtis was great! We had a leak in the gas pipe to our water heater, and Rooter was able to get Curtis out to us in under an hour. He was super friendly, and took time to explain everything throughout the repair process. He was able to get everything fixed and looking great very quickly. Will definitely recommend and use Rooter again in the future!
I cannot recommend this company enough. Curtis came out and quickly identified the problem that he was here to fix with my shower/tub. I asked him to take a look at my water heater so that he could get an idea of what I needed so I could get a replacement scheduled in the near future. He found a leak in the water heater that could have been a major issue, AND he replaced that for me as well. He didn’t hesitate to help. He went above and beyond and worked until 9pm fixing both things. Who does that kind of service anymore? He was thorough and it was obvious that he takes pride in his work. I won’t hesitate to use this company and Curtis again for my plumbing needs!
Megan Steves
7 months ago
Curtis was on time and beyond expectations. He spotted a important issue, addressed it and made me a happy customer. He was efficient, explained each step, and did not do unnecessary repairs! Call for your next job with no worry. Have used him again for a stopped up faucet and he proved again all above! Saved me
Money too.
Jeremy Merren
4 weeks ago
We decided to go with Rooterman Plumbing of Austin after already having made an appointment with a different company. We did this because after calling and speaking to Misty she seemed well informed of all the different options that had to do with our clogged drain line from the house to the septic tank. We called and cancelled with the other company after Misty immediately reached back out to let us know that David, a master technician was in the area and able to come by right there and then. David went above and beyond to help us resolve our issue. He was kind and extremely knowledgeable. He ran a camera down our lines and showed us all of our issues as well as gave us recommendations on how to correct them. He explained everything as he did it and was very knowledgeable! We will never look elsewhere when it comes to any of our plumbing or septic system problems in the future. Highly recommend this company.
Rooter-Man did an amazing job! I can't stress enough how much I appreciate Josh for coming out and the professional level of service. I had a massive leak that was flooding my backyard due to piping failure and called around but couldn't get anyone for over a week. I called Rooter-man and they were able to schedule someone to come out the same day. Josh was very knowledgeable about the situation, listening to my concerns and questions and gave me clear answers and things I should keep in mind for the future. Josh really did solid work. While I was skeptical of finding a good plumber at first, I will definitely use Rooter-man in the future. I don't usually right reviews but this was a very good experience.
I was very happy about the quick, same day service. Removing my old toilet and installing a new one took only two hours. However, I thought $1,601.18 was a very high charge.
Stellar experience. Curtis was on time and professional, but more than that--he was willing to answer my questions and teach me about the plumbing in my house. If you are a homeowner and want to actually learn about your house in order to maintain it, Curtis is the plumber to call. I will use this company again and will recommend to friends and family.
Brandi Brown
5 months ago
Curtis K was amazing! Rooterman honored the water heater manufacturers warranty. They were able to come out and fix the problem. Curtis was patient, took the time to explain what he was doing. I highly recommend him!
David was very professional and courteous. He was on time which is important because we have a busy day ahead. It only took a little over an hour for him to do a quality job. He left his shoes at the door since it had been raining. We were very impressed with this highly experienced technician. We will use Rooter Man Plumbing again!
Megan Swanger
8 months ago
Guest bathroom was fully clogged and having issues - super easy to schedule an appointment online, everyone I spoke with was super kind and professional. Our plumber was Alan and he was wonderful - did a great job, was quick, efficient, and nice. Will definitely use their services again for any upcoming needs!
Kathy Blevins
6 months ago
Best plumber around! Super professional, punctual, and, most importantly, honest. Our water pressure went down to almost zero within a few hours yesterday. After the city said it was a major problem on my side, I called Rooter-Man because he was recommended to me by a friend who used them for major plumbing repair. David was at my house within 2 hours of my call. After I told him what was going on, he correctly diagnosed my problem (which was not what the city technician said it was), fixed the issue, and saved me several hundred dollars in unnecessary work.
Elizabeth Petrov
4 months ago
My tenant's garbage disposal unit stop working out of the blue and I called Rooter-Man Plumbing to check it out. They were quick, on time, professional and SUPER helpful. Collen took me step-by-step through his process and even showed me how to fix the unit on my own next time.I can't recommend this company enough.
I had a great experience with rooterman. Collen came by really quickly and fixed my shower leak. He was very professional and quite knowledge. I would definitely call them again if I had another plumbing issue.
Rooter-Man Plumbing has been a lifesaver! Once you request an appointment, their office team doesn't just put you on the schedule. They actively look for opportunities to squeeze you in sooner. My water heater stopped working on Saturday and Curtis came out first thing Monday morning. He quickly diagnosed the issue and determined that my defective gas valve was eligible for warranty replacement. He even had the part on hand and was able to get my water heater back up and running in no time.I really appreciate Curtis' knowledge and thoughtfulness. Before wrapping up, he patiently answered my questions about factors that affect water heater longevity. I love that Rooter-Man sends you a brief bio of your assigned technician. Curtis has been in the plumbing business since he was 16, and it shows! This was my 4th time working with Rooter-Man and it is again a great experience.
Luke came the same day I called to quickly clear out my clogged tub line. He was very knowledgeable and patient with all my questions. While the price for the work was not inexpensive (as all home work in Austin seems to be) he was able to give me a quote prior to starting work and that price did not change. No up sales. I would definitely recommend.
Melinda Young
6 months ago
David is incredibly knowledgeable and figured out our issues quickly. He had the repair finished in minutes. And I have to also give a shout out to Misty, who answered my panicked phone call and texted me with status updates. We have used several plumbing services over the years, but have found Rooterman to be the best. This is the third time I have used them, and I will remain a loyal customer!
When I called to get the appointment it was a very busy time for plumbers across Texas and they still got me in very soon. Collen was fantastic. He was very thorough, gave me all options with full explanations and completed the install quickly and cleanly.
Review update- After seeing my review the owner of the company addressed my concerns, came out to address what the problems were, and reduced the charges to a reasonable amount. Although my initial review was poor, I would give them 4 stars after they came to an equitable resolution with me.Initial review- I have used this company many times over the last 5 years at my home and business. This will be the last time. The tech that came to diagnose a plugged sewer line wasted a bunch of time walking around and then billed me for 3 hours when he actually only spent about an hour working. They basically charged me $900 to snake a drain. If you want an honest company that will do a good job for a reasonable price you should look elsewhere.
Shane came out here on short notice and did excellent work to unclog our main toilet just in time for holiday. He was very nice and respectful. Wouldn’t hesitate to call Rooter-Man again.
Luc de Verteuil
2 years ago
Curtis from Rooter-Man Plumbing is a magician! So happy he was able to solve the counter space issue I was having by permanently installing this portable dishwasher in my tiny kitchen in the cabinets below in just under an hour. Very grateful for the work that he did. Everything works great! Highly recommended!
Spencer Barnardo
3 weeks ago
Lifesavers. My partner and I moved into our home Summer 2022 and were apprehensive about a septic system, but ready to take on the challenge. Fast forward to last week and we started noticing some irregularities. Given our unfamiliarity with septic systems, I contacted Rooter-Man just before closing on a Friday afternoon and they were able to confirm me for Monday morning.Byron came out and WOW! He really broke everything down for me and explained the mechanics of a septic system, talked about the specific (outdated) system at the property, and possible issues. Turns out, my septic system is near failure. Byron patched us up and got us up and running so it's usable and gave great recommendations on next steps in our long-term repairs. I was certain we were doomed and wouldn't be able to use our plumbing until we got a new system installed, but I am so impressed with Byron's proficiency, his knowledge, and his dedication. I would absolutely call Rooter-Man again for any plumbing needs and Byron is my new go to!
Cindy Reidland
2 months ago
I called on a Saturday after another 24 service never showed up on Friday or Saturday. I called and they showed up in 2 hours. Gave me a GPS TRACKER for plumber to follow his arrival time. Was professional, friendly and did a thorough and quick repair. Excellent service
Collen at Rooterman saved me 20k. He arrived on time preformed a camera inspection and found that I needed less work than the first plumber from, another company, had quoted me. Collen was very knowledgeable and was even able to give me plumbing advice on a potential remodel I’ve been thinking of doing. I can’t recommend Rooterman enough!
Salvador Sanchez
3 months ago
Collen was very professional, friendly, and did a great job explaining the situation in detail and providing great advice! Luke was also very friendly and was able to assist Collen, while also providing great info. Highly recommended Rooterman for any service. Again, shout-out to Collen for the help, greatly appreciated!
Christopher Kaiser
2 months ago
Collen's come out to my place for a couple of different service calls, and I finally feel like I have a plumber I trust. He's very professional, knowledgeable, and goes above and beyond to ensure my equipment will last a long time, and he describes really well how to maintain things. Just as importantly, I feel like Rooterman's pricing is fair, and I am never being sold to, or pressured to replace things that aren't broken yet.
Alan is an excellent plumber who provided outstanding service in fixing my water heater. He was quick to respond and efficiently solved the problem, leaving everything in perfect working order. I highly recommend Alan to anyone in need of plumbing services - he's truly a skilled professional with a great attention to detail. Thank you Alan for your excellent work!
andrew chance
a month ago
Byron Lewis was very respectful and kind and professional. He investigated the issue and found out that whoever originally installed the plumbing for the kitchen sink put the wrong size. Which resulted in a leak. I would highly recommend this gentleman for any plumbing issue you have. I'll be definitely referring him to anyone I know and will request him only for any future plumbing needs. Also on the plus side of things, he's a dog person as I have a German Shepherd.
Katherine Deutsch [Botts]
4 months ago
Curtis K. is THE BEST! Our family is so thankful for him!!! He has helped us in our previous home and now our new home!! He always gives us the estimate of the expected cost BEFORE beginning—most servicemen+servicewomen just start on the problem, THEN the client is shocked by the price afterwards. Our family is very grateful for Curtis— we are able to budget for repairs that will be needed in the near future!We are always so very thankful for Curtis K. and we continue to refer him to our friends and family. Thank you Curtis!
I had one of my water heaters burst in the attic late night. The team at Rooter-Man was able to come the house the next day and replace the unit. They worked carefully- avoiding any unnecessary mess and worked until the job was done. I had a second unit also replaced the same day - given they were both the same vintage. Price wise, I would say average, but the dedication of the team to address the issue promptly and get my home up to code was a big plus. I would use them again for any other issues in the future.
Matthew Koenn
3 months ago
Super responsive, came out immediately when I was in the midst of a plumbing emergency. Fixed the issue very quickly. Very knowledgeable and answered all my questions and concerns. Super friendly and price was completely fair and reasonable. I HIGHLY recommend and will be using them again.
Really good experience, overall. Collen was prompt, a good listener and resolved the leaking hot water heater, plus a few other items he uncovered. Very pleased and will use again!
Mindy Booknis
2 weeks ago
Great website and I was able to get my estimate and appointment set all through text. Service was on time and Collen was great and explained everything. They were able to do some additional work needed that same day.
Tracy Bradshaw
4 months ago
Collen with Rooterman is awesome!!! I’ve had him out several times for various projects and repairs (old house). He has never shied away from a project and has always done an excellent job! I would highly recommend him!
Karen Salmieri
a month ago
Curtis was able to locate a significant leak near our water main that was costing hundreds of dollars a month and had it fixed the same day. Everything was well explained and pricing was accurate up-front.
Shamira Joshua
4 months ago
Another great experience with Rooterman of Austin. Collen was extremely professional, super quick to find our leak, took care of it with minimal damage to our wall and gave us great advice along the process. All the while being friendly and understanding. We would highly recommend him and hope we can use his services anytime we need help with plumbing.Easy to schedule, super responsive, quick to come out and very professional. Explained the process and knew what needed to happen. Thanks Landen!
Ifeanyi Okafor
3 months ago
Got notified by the City Water Utilities that I had a leak. Called and managed to get a same day appointment. Curtis Kurka (great honest guy) came and after asking me a few questions and looking around the exterior, told me that since the house was quite new, it was unlikely that it was a major leak . Curtis decided to do the simplest and cheapest test first (to keep my cost low). Well, that test showed that I didn't actually have a leak. I just had a stuck flapper in one of my restrooms. Great company. Honest employees.
Suresh Thomas
3 weeks ago
A few months back, I had an A/C company clear out some pipes to the best of their ability bc my A/C was not working at my rental property. He said that this would probably continue to be an issue and to call a plumber if the problem came back up.I called Rooterman Plumbing and their front office (from the person that answers the phone to management) is top notch! Misty and Rick were responsive and extremely professional.Curtis Kurka is the actual plumber that came out to my rental property. Curtis worked tirelessly on the issue trying to find the path of least resistance.Ultimately, we had to replace all of the pipes because of how old they were. Curtis was VERY knowledgeable and eventually was able to fix the issue.More than anything, I need a company that is trustworthy and good at what they do. Rooterman is exactly that and I will be using them moving forward.Thank you to your whole team!
zak bitterman
4 months ago
I don't know which branch he works for but I would like to shout out CURTIS KURKA!He came by checked out our system & didn't find anything which was great!He did suggest possibly getting new toilets for our situation. He was honest & communicated with us.
Curtis Kurka was very professional and quick to fix a water leak. He returned to replace the water heater, including building a new platform, and ensure everything was up to code. Very clean and professional install. Very high quality work.
Shayna Blackmar
4 months ago
Alan and Luke did a fantastic job cleaning all the drains at my house. It turned into a massive job and they handled everything really well, were very professional, and did an amazing job. I would highly recommend them.
UPDATED: Have worked with Rooter Man many times. All their guys have been great. Super happy with the work they have done: sink install, pressure valve repair in yard, jammed pipes, showed me how to winterize inside and out. Most recently they cleaned out our main drain pipe which exhibited signs of backup. I trust them. Very easy to work with. I love they are Veteran-owned, too.
On time and very quickly diagnosed the problem. Byron explained the problem and how he fixed it, but also reminded me that my water heater was pretty much at end of service. He sent me a range of water heater replacements. I will definitely be calling Rooter-Man Plumbing of Austin again!
Ercole Volonnino
2 months ago
I've used them twice now. I appreciate their responsiveness and fair pricing. They don't try to string you along like others. Both David Coucke and Byron Lewis have been great.
Dylan Beckwith
a month ago
I have tiki torches that are hooked up to gas in my backyard. One of them had low gas flow. Joshua Brown came and diagnosed the problem through trial and error, he swiftly fixed the problem at what I would call a fair price. Very satisfied, would use their services again.
Curtis was very courteous and professional. He was able to get the 2 toilets draining normally again. Curtis was helpful with his observations and suggestions for other potential issues to watch for.
This is the third time we use Rooterman of Austin for various issues at our house and I am so incredibly happy we found them! They are always so professional and honest and responsive- and they ALWAYS do a stellar job at fixing whatever is broken. This is our go to company for all our plumbing needs and would recommend them to all my family and friends!!!
varun kishnani
3 months ago
Highly recommended. We had a leak behind the sheet rock under the sink and the professional did an amazing job detecting and fixing the leak.
Shout out to Curtis Kurka, he was amazing, very informative and did a brilliant job.
christine canterbury
2 months ago
We have used Rooter-man for years and they are always professional! I recommend them to everyone for any plumbing need.
Steven Countway
a month ago
Curtis was a rock star! He communicated every step in the process and did a great job. I highly recommend them.
Olivia Kendall
9 months ago
Curtis did an amazing job. I had a recurring issue with my plumbing backing up due to debris in the pipes that kept recurring after multiple visits from other companies. Curtis came in, added an additional clear out to the line, and hydro jetted the debris to clear the drains. He followed up with a camera of the lines that the blockage was fully cleared and identified another issue that I needed to follow up with the builder on. Very impressed with the level of service, the attention to detail and I am so so happy to have this issue eventually fixed.
Jason was professional, thorough, and courteous. We'll certainly use them again for any plumbing needs and specifically request Jason McKinley to be sent.
Big Diz-ave
10 months ago
I was very satisfied with Rooter-Man's handling of a gas repair I needed. They were super responsive, on-time and nailed the results. Communication with them was safe with them giving you the name and info of the service tech ahead of arrival. Service tech Collen was really friendly and performed a gas valve repair exactly as needed.
Peggy Wilson
3 months ago
We have used Rooter Man many times now for various services. We contacted them initially based on their high reviews. We are now a customer for life. Great service and quality. Joshua in particular is an exceptional technician. Patient, thorough, knowledgeable and extremely nice. Would highly recommend.
Daniel d'Avignon-Aubut
3 months ago
Collen was great! He used his expertise and tools to fix our odor problem. Will call them again.
Harrison Cook
4 months ago
Curtis came out promptly, was personable and professional, and fixed the issue promptly. I’ll be calling Rooter-man / Curtis the next time I need plumbing work done.
Jason M of Rooterman was fantastic—very thorough investigation of our leak situation with concrete and helpful recommendations and estimates for moving forward.
Don arrived on time to my residence, assessed the problem, and called me with the details of the plumbing problem. He gave me an estimate for the cost of the repairs up front and completed the work quickly and efficiently. I truly appreciated his great customer service and would have no reservation calling Rooter Man for all of my future plumbing needs!
Cheryl Perea
5 months ago
I used to cringe at the thought of calling a plumber because I assumed they're all too expensive. I instead used a neighborhood handyman to do my plumbing work. Big mistake! The Rooterman plumber walked me through the work he was doing and explained how the previous work (done by the handyman) was incorrectly done. Hot water hose was connected to the cold and vice versa. The Rooterman was super transparent about the cost of each item and repair and was able to show me the estimate in real time. I highly recommend Rooterman and have learned a valuable lesson. Let plumbers do plumbing work.
David was fantastic, as is Rooter Man overall. He did very thorough work, took plenty of time to explain things, answered every question patiently, and went above and beyond anything we expected. A very positive experience, especially after we had several very negative ones with other companies. This company is outstanding and priced reasonably as well. 10/10!
Praveena Boggavarapu
5 months ago
Excellent service. Got same day appointment . Curtis is very professional n loves his work. Got water heater repair done and it is working fine now
Curtis Kurka came out and repaired a drainage issue in our laundry room. He did a great job, communicated well, and was timely.
Daniel Omelchuck
5 months ago
Fast and efficient. Cleared a clogged laundry drain. Also used checked with the camera, showing no cloga or breaks through the entire line. Quite a relief since there have been a lot of issues in my neighborhood from the previous summer's drought. Also reasonably priced.
Curtis showed up right on time and got straight to work. Within minutes he Identified the problem another plumber failed to see. Though RM couldnt repair because it was a sprinkler leak, Curtis isolated the issue and cut the water to the system so I wont keep getting billed for the leak.
Celeste Soloya
5 months ago
This plumbing service was great. We were able to get scheduled within the hour and Collen was able to answer our questions and fix our pipe issue quickly.
They quickly csme and identified the exact problem. I had 'DIY'ed an insinkerator without punching the hole. They also changed my washer. I was charged 150 for 35 minutes. Work was spot on without scams but price was high.
Dustin did a fantastic job! He replaced a commode, and a faucet cartridge. He was timely, professional, and worked neatly.
Thank you again.
CMP
Curtis Kuvka was prompt, courteous and professional. He was very knowledgeable. I would definitely recommend and will use him again.
Jess Morrisey & Alex Speck
3 months ago
Curtis was professional, honest and straightforward with costs, and did his best to save us money and complete the job quickly.
Autumn Sky (Autie)
8 months ago
Had Byron and his tech come out to help us with 2 septic inspections. We used them as our second opinion before a home purchase.He went above and beyond answering our questions.They even came out a day before our set appointment knowing we were on a time crunch.I highly recommend Byron, he was incredibly thorough and really helped with our decision on the home and property we will be purchasing.Thank you for your help and all of your advice. We really appreciate having someone who is not only thorough but honest and even sent the report and spoke with our realtor which he didn't have to do.Those are the type of people we trust with big projects such as this.Thank you.Autumn and Matthew Turner
Mayra Cordova
8 months ago
Best plumbing service I have yet to use! Curtis Kurka was prompt , polite , and took time to explain the problem so I understood what was happening. I am so glad he was technician. So grateful for the service he provided. Definitely surpassed my expectations. He should get a raise !
Collen did a great job installing a new heater and even came on short notice on the weekend. Very professional and quick service.
marlowe lofton
4 months ago
Our toilet was clogged. Rooter-Man Plumbing dispatched a plumber to us the next day and he cleared the issue within 15 minutes. He was friendly and professional.
Curtis came out to investigate our low water pressure. He figured out the problem and had it fixed quickly, without extra cost. He then replaced a leaky faucet and the water shut-off valve, and had everything done the same day. Great service!
Robbie Araiza
8 months ago
Rooter Man of Austin has been such an excellent experience, I am beside myself with the thought that I now know who to call with any plumbing problem. Nick was kind and extremely knowledgeable and explained everything completely. I will use this company again and again. The price was, I thought, great…absolutely fair! Do yourself a favor an use this company.
Curtis Kurka did a wonderful job explaining exactly what needed to be fixed, and explaining costs. Work was done efficiently, fixed our problems.
Shane Ramirez
4 months ago
The plumber Collen came out, diagnosed the problem very quickly and was straight up about what needed to be done. No nonsense but he was very personable.
Teresa Carpenter
8 months ago
Curtis came out to repair a leak and stayed late to get it done! He provided an amazing amount of information and diagnosed the problem quickly. He also provided a referral for a fixing sheetrock and caulking. Another plumber came out before Curtis and gave us erroneous information. Curtis was a blessing in diagnosing the problem correctly!
Steven Michaelis
2 years ago
I had an excellent experience with Rooter-man plumbing and who must be their best guy, Eddie!!At a residental rental property the previous tenant left us with some serious plumbing problems. I've had 4 other plumbers out, and none of them were able to clear the drain. Those other guys, the Roto-Rooter ones, came out and actually broke a tool off in my drain, charged me full price without clearing the drain, and didn't even tell me about the surprise they left in my pipe!!! They truly only worsened the problem. Instead of telling us they broke off their snake tool in my drain, they had the audacity to suggest we needed to tunnel under the house to repair the pipe, with a absurdly expensive quote...Then we finally wised up and called Rooter-Man.Eddie came out and quickly discovered we had an unusual problem. (It turns out someone had put golf-ball sized rocks down our drain!) He was not only able to dentify the issue, but he was able to extract the other guy's broken tool, clear the rocks, and completely resolve our issue, all in a 1hr service call.This guy is a true plumbing hero!Thank you Eddie, the super Rooter-Man!! Someone please give this guy a bonus and ahold star.I heartily recommend then.
Curtis came out on the weekend / Sunday when we have a major clog on our home toilet / sewer line that we wear not able to fix with plunger etc…he spent a lot of time going through it with the snake line and camera until he finally found the clog…he was able to get it fix and get us back in use for house needs…much appreciated!!!! We will keep coming back!
Sonya Griffis
3 months ago
Curtis was very knowledgeable and professional with plumbing toilet service repair service. I was very satisfied with his work he performed.
Bobby Malone
8 months ago
I had an underground leak near the water main. I called Rooterman and they were very friendly and helpful.Dustin and Landon arrived very quickly and found the leak and repaired it within two hours! They provided excellent, top quality and professional service, explaining the issue and repair to me clearly. Reasonable price too, I am very happy with the service.Highly recommend Rooterman!
Connor grandt
9 months ago
My hot water in my house started getting cooler and cooler and I realized my water heater was not performing. I call in and spoke with Misty and she was excellent. She was able to get ahold of Nick Moore, their plumber, and I from phone call to completion it was only 3 or 4 hours. I’m severely impressed at how fast they got Nick out to my house and how quickly Nick performed the necessary repair to get me hot water again. Overall, an amazing group and Nick was excellent. Thank you!!
Mark Stanton
2 months ago
I was pleasantly surprised how quickly the plumber showed up. He was thorough, professional, and the service affordable.
Loved my experience with David at Rooterman! I’m a realtor and I have rarely revived this sort of service. Thanks David!!
Audrey Turner
4 months ago
He was great! Was here quickly when everyone else said they were busy and was able to fix it quickly as well! Saved our side yard! Yay!
paul maybaum
9 months ago
These guys are the BEST!! Another company estimated $8,000 to find the leak. Rooterman found the leak, repaired it, and fixed a few other things in about 4 hrs. Have used them before and had the same experience. Knowledgeable, fast, fair, and wonderful people. Do not hesitate to call them.
Joshua was great, friendly and professional. Always pleased with Rooter Man.
April 2022Second call placed for other drains. I would create a new review but Google only lets me edit this one.Same amazing service. We had Allen out again, he worked diligently to clean my wife's shower pipe and sink pipe, fixed the detached stopper, and cleaned our kitchen sink pipe in the add-on building.Obviously it was more expensive, but like the last service, this was well worth it on pipes that probably haven't been serviced since they were installed decades ago. There is a reason why Rooter-Man is highly rated, they DO THE JOB RIGHT THE FIRST TIME. Highly recommend, still 5 stars.July 2021Allen came out exactly on time. We have a 54-year-old house that has the original cast iron drain and the washroom. For years we've been unable to use the washroom due to the pipe not draining.Also our kitchen sink drained poorly because there was a vacuum created by the clogged pipe in the washroom. Allen used the camera and a snake and determined that there were two large clogs he got rid of those in about 45 minutes and also fixed an exterior faucet. Everything seems to work great now and we are extremely pleased with this company.The best part is it was only $147 to fix everything. We highly recommend using this company.
Hello Bougie
9 months ago
We are related homeowners and apparently there was an issue of extreme grease build-up in the pipe which led to backups and clogging in kitchen sink. The tech was very knowledgeable and was able to hydrojet our pipes taking care of the problem. We had 3 other plumbers come out before and the last 1 recommend Rooterman! Very pleased with the service
Jennifer McGrath
8 months ago
I came home from spending much of the weekend with my mom in the ER and hospital to find water actively leaking from the ceiling in the bedroom and serious ceiling damage. Curtis Kurka was wonderful and truly saved the day for me. He was prompt, thorough, got the job done and before leaving he referred me to someone that could help with the ceiling damage. He also could tell how distraught I was and he showed kindness and compassion. I am truly grateful. Highly recommend!
There are two reasons I gave a 1 star rating. One, I needed a same day appointment for a emergency kind of situation and they provided that and two, there is no option to give zero star.I generally don't write reviews unless the experience is extremes either side. I seriously doubt how there are so many 5 star reviews for this company. From the time of arrival of the technician nothing seemed correct. In this age of access to information it is funny how they assume that the customer has no absolute knowledge of whatever nonsense they are selling. I hired them to triage a leak and agreed to pay a premium price for it on hourly basis. Absolutely no tools, mundane or sophisticated were used, but just walking around the property visually seeing few things and came up with a weird theory defying any laws of physics about water traveling from one end to the other and challenging me to prove him wrong. Me and another contractor working on my property were struggling to understand what the technician is talking, not because we didn't understand but because it is so rubbish. It was by trace of luck or accident we found the leak. Once the leak is found he was quick to claim it that he found. How childish, I felt. Couldn't help but smirk.All this while there is a constant sales pitch one after the other. Finally when it came to fixing the leak, the plumber with a big truck do not have very basic valves or supply line. Fine, sometimes it happens. But takes about 2 hours to get them from nearby hardware store. Charged me about 300 bucks for a simple simple believe me, simple fix. Then claims to give me a discount.For anyone who made effort to read this, my simple advice, stay away. I am a real person, hired them and paid my hard earned money for the service, writing this review. Below is the summary:Not focusing on problemConstant sales pitchNot honestOverpriced. Make you feel they are selling premium service or product, by no means.God help you if you still hire them. But I wish you luck.
Nancy Bliven
3 months ago
We have had Curtis service our tankless water heater, replace it after the 2021 freeze, replace our pvr and today... clean out a drain. Every single time, he's been fast, friendly, and fairly priced! Happy repeat customer !
David Grimes
2 months ago
Byron is fantastic. I have nothing negative to say about him or Rooterman. We have been using them for years at multiple properties and they never disappoint. Everything you would want in a plumbing repair experience.Very happy! ?
Roy Hughes (royestel)
8 months ago
They were able to diagnose the problem quickly and even though the water heater was a weird off-brand they were able to find the right part for it and get it shipped and installed today! Faster response than expected and the service was great!
Fast and through resolution of a slow kitchen drain that took the big snake to get to the obstruction. Completed a camera check to ensure there was no further issue.
trista Nixon
9 months ago
Nick was very professional and knowledgeable. He communicated everything before he did any work and while he was working. I was informed every step of the way. I also really liked the text before he arrived with his estimated time and his picture and bio, so I knew exactly who to expect.
Eddie and Dean did a great job replacing pressure reduction valve that was causing my pipes to hum. Updated PRV, resoldered copper pipes, and cleaned up in under 2 hours. Even arrived at start of appointment window, and dealt with a giant yucca - nice!
Despoina Mavridou
8 months ago
Collen was fantastic. Polite, on time, knowledgeable and efficient. He replaced our water heater in less than 24h since our old one broke. He also identified an issue with our water pressure that needs urgent attention. Could not be happier!
Curtis Kurka was very friendly and helpful. He did a great job!
Great response, great service. Collen explained options clearly, and did great work getting the kitchen sink up and running.
Karen Whitehead
5 months ago
Amazing experience from the receptionist to Collen. Collen was professional, informative and extremely helpful. Will definitely use this business again.
Service was excellent. Tech was patient, informative, knowledgeable, and fast. I would refer the company just based on his performance.
Nathan Ratcliffe
8 months ago
Had a pipe break with water spraying all over the side of my house on a Sunday. Rooter sent a technician over within the hour. Such good, friendly service. Have used them for years and will continue to do so.
Mackey Murdoch
9 months ago
I highly recommend Nick and Rooterman plumbing. He offered three options to resolve a water pressure issue. He installed a new pressure regulating valve on the main water line, replaced two shutoff valves (main shutoff, sprinkler shutoff), and added an expansion tank to the tankless water heater. He stayed onsite the entire time while a coworker picked up materials and ensured that everything was working properly and there were no leaks.
Seetha Shivaswamy
4 months ago
Collen went above and beyond. We have always had great service with Rooterman Plumbing. Highly recommend!
Krzysztof Kwiatkowski
8 months ago
Nick Moore from Rooterman Plumbing of Austin is a professional who does high-quality plumbing work! Rooterman Plumbing of Austin was able to fit me in the same day I called, and Nick arrived on time. After analysis of the issue, Nick provided a quote for approval explaining what needs to be done. The price was fair. After the approval of the quote, he did a fantastic job. He has gone above-and-beyond expectations cleaning the place after the repair was completed, which was a bonus. If I need any plumbing work in the future, I would definitely call Rooterman Plumbing of Austin and request if Nick can perform the repair.
Katheryn Blanco
a year ago
Rooterman was great to work with. They were able to book an appointment for me next-day and after assessing my issue and providing a quote they were able to stay and complete the work on the same day. I couldn't be happier and will definitely be using them again in the future when the need arises.
We were having some plumbing issues which I discussed with a few other plumbing companies before calling Rooter-Man. David came out to diagnose a problem. He promptly sent an estimate for the repair. I felt more confident that they could fix the issue than the other companies, so I scheduled the repair. His guys showed up when they said they would, repaired the problem as discussed, and were very friendly and professional. I will call Rooter-Man the next time I need a plumber.
Craig MacDonald
8 months ago
Nick arrived put booties on his feet and went to work right away to diagnose our issue. Turned out to be something super minor which we were thankful for. Would definitely call again.
I had been dealing with other plumbing companies prior to having Collen from Rooter-Man come out this morning and the difference was night and day! I knew I needed hydro-jetting and Collen showed up within an hour of my initial call. He was professional and honest. Didn't try and tell me how bad my situation was to drive the price up like others had done. He worked hard, was pleasant and really cared about doing the best job possible - Wow! Highly recommend!
Initially the repairman examined what needed to be fixed and said it would cost about $170. After he started to do the repair he stated that he would need to solder an additional pipe into the wall underneath the bathroom sink and the service would then cost $460. Well then he realized he needed more parts and had to go to purchase them at a nearby shop. After about two hours he was done. I also asked if he could put in a new drain ( a 5 minute job) and he initially declined because he had a bunch of jobs booked he had to go to. Well then he came back and said yes he could do it for an additional $150. This is why many people are hesitant to call a plumber. Will not be using this company again for the remaining renovations we are planning to do.
Ohara Hartmann
a year ago
We contacted Rooter Man Plumbing when we realized that we had a burst pipe, and our regular plumber was not available. Collen was able to come out within 1 hour of our call and fix our plumbing emergency. He was pleasant and professional, and we were satisfied with his work. I would use them again.
Susan Scambray
6 months ago
Curtis was professional and provided great service. I would hire him again for future plumbing needs.
Daniel Lopez
10 months ago
They listened to our every question, and they were willing to talk things through with us to make sure everything was exactly the way we'd like. They did a very professional job, and a quick one, too! We will definitely be calling on them again in the future, should we ever again need this kind of work.
We had a sewer line clog. Another rooter company came out and could not break up the clog or locate the cleanout valve. They said we would have to install a new cleanout valve and/or dig through the garage floor because it was likely that the pipe was broken. The proposed solution would cost $8,000+.Scheduling with Rooterman was a breeze and very professional. Mike came out the same day, had a longer cable that could reach the clog and break through. With a camera, they identified it was a grease clog and that there was nothing wrong with the pipe. Mike documented the problem well, adding a photo of the location of the buried cleanout valve, and saved the day.There was a $79 visit fee, but that's applied towards any other service needed.Would call Rooterman or recommend them again.
Collen took care of a couple issues i had really quick and explained what was causing the issues which I appreciated. He was very friendly and professional. He loves dogs too... always a plus! :)
Elena Sanchez
10 months ago
Michael was very knowledgeable and explained the various options. He worked diligently in fixing the clog drain pipe in my garage. Thank you for a job well done!!
My experiences with Rooter-Man have been very good. They typically schedule service to address my plumbing issues within two days of my call. They work with me to find a mutually convenient time for the service call.I really like them because whether intentional or not, the same service person is typically assigned to my request. This allows for familiarity and trust for both parties.The service person is professional, punctual, and competent. The price of the service is fair and the methods of payment they accept are very convenient.When I need drains unclogged or plumbing repairs I only use Rooter-Man. I highly recommend this company.
Goran Cvijanović
10 months ago
Landen was punctual and was super friendly. The service was fast and he kept us informed about what is happening every step of the way. I will definitely be going back for services and will be recommending the company to friends and family. Thanks again Landen!
Audrey Romonosky
2 months ago
Second time that we used Rooter-Man and Byron did the service. I highly recommend them.
Alan was very courteous and quick to repair the problem. He explained the process as it was going on and let us know how to prevent the problem in the future.
Byron Lewis is a total professional. Very competent and lets you know what he is doing and why. Good work. He inspires trust.
Adam Fambrough
a year ago
No one wants to hear these dreaded words....you need to have excavation done under your house to replace the sewer line. I knew it was coming but still didn't want to hear it but it was easy working with Rooter-Man to get the job done. They were patient and answered all of my questions. I wouldn't hesitate recommending them. Mike was the plumber assigned to my job and he was great. I felt he was thorough and kept me informed.
Edgar Vences
10 months ago
Called Rooter-Man plumbing since I broke my outdoor hose bib. Dustin came out and looked at my issue and gave me an estimate. I went ahead with the repair work and Dustin fixed the issue quickly.
Brian Bailey Sr
11 months ago
I was having an issue with extremely low water pressure. As everyone does, I went to Google. Rooterman was at the top of the list. Since I am a veteran and Rooterman is veteran owned, I gave them a call. I'm glad I did. Not only did Dustin diagnose and fix the problem, it was done within three hours of my call! I needed a new pressure reducing valve and Rooterman did the job for much less than some of my neighbors. If I could give them ten stars, I would.
As usual Curtis at Rooterman Plumbing is an Ace plumber! Never have I had such excellent service, I just can’t say enough good things about him and his company. They have saved my bacon several times now.This is the fourth time I have used their service and I request Curtis every time. I have had another one of their plumbers out, Eddie, and he was great as well!I don’t know the owner’s secret to recruiting, but he has some darn good plumbers and the rest of his staff is super as well.I had a major plumbing replacement project that they handled for me and they were able to keep my facilities going while they performed the work. The service and friendly nature of all the employees were outstanding!I could keep going on and on about this company but I definitely give them five stars for every service call... you can’t go wrong with Rooterman...
Allison Johnson
2 months ago
Great service! Prompt, polite, very knowledgeable and thorough. Highly recommend them
My water heater stopped heating and I was unable to restart the pilot light. I had used Rooter-Man twice within the past year and was happy with their service, so I called them again.Curtis arrived on time for the appointment, and quickly diagnosed the problem , had the proper parts, and repaired the water heater. He is an excellent plumber as he was in my prior two service appointments. He is also a very nice man. I highly recommend Rooter-Man plumbing for their quality service and professionalism.Tom Young Austin, TX
Did Rooter Man do a good job? Yes, they did the job requested, which was to install 5 toilets at our business that had been removed in the course of new flooring installation.Did they price the service fairly? No. We are in the process of getting new floors installed. Our flooring company removed 5 toilets. We asked Rooter Man to install the 5 removed toilets after the flooring company was done. It was planned and not emergency service. For 2.5 hours of service and 5 new wax rings with new bolts they charged $854.91. At Home Depot, you can get 5 new wax rings with bolts for $8 each for a total of $40. So, if you subtract $40 from $854.91, you get $814.91. $814.91 divided by 2.5 hours equals $325.96 per hour. My attorney charges a little bit more than $325.96 per hour. In my opinion, the plumber should not be charging a labor rate on par with my attorney. Therefore, Rooter Man is drastically overpriced.The sad thing is that we told Rooter Man that we have 11 toilets at our business and that we would very likely use their services many times in the future since many of our students have a tendency to flush foreign objects down the toilet. Unfortunately for Rooter Man, we will be directing our business elsewhere in the future and we will encourage many of our fellow business owners to do the same.
Krojana Selimi
2 years ago
Rooterman was awesome dispatching someone to me the day of, within the hour. I was impressed. Curtis was an awesome plumber as well, he replaced my water main valve and answered all of my inquisitive questions. I feel like I learned a lot and the stress of my faulty main shut off valve is gone. I would recommend them if anyone asks in the future.
Kathryn Babcock
10 months ago
I have used Rooter-Man a number of times in the past. This time I just needed the fill valve replaced. I know that the flapper is replaced at this time too. I provided one, thinking it might save me a couple of bucks. Landon used one he had brought with him, which is fine. However, I would have appreciated getting the flapper I had brought down back since it was not used. Not a major deal. A little more communication would have made me totally happy with the service. Didn't use the flapper, you want it back?UPDATE: I got a call from Brittany regarding my review. Landon dropped off a flapper yesterday, same day. Looks like it is better quality than the one I gave him. Rooter-Man truly values their customers as is evident in their action in this situation. Thank you Landon and Rooter-Man!
Crystal Stauffer
a year ago
I’ll never use another company! Collen with Rooter Man was professional, knowledgeable, calming and didn’t try to price gouge us or prey on our fears. He put us at ease immediately and was super efficient. I’m really impressed with this company. This is the second time we’ve used router man and both times they have outshined the competition! You won’t be disappointed with the service!
Douglas Whitworth
a month ago
With Byron, you not only get great work...you get an explanation that only a knowledgeable professional can deliver.
Sarah Newport
2 years ago
Collen was our tech and our experience with him was wonderful. We had requested Rooter Man as we needed to clear out our french drain. Not only did he do the job we requested with speed but he also went over and above to give us recommendations and improved our drainage flow. Would definitely use this company again.
Liz Gutierrez
8 months ago
Received notice when Dustin was on his way with a picture as well. Showed up on time. Explained everything so I understood what he did/found. He did the water heater drain/fill maintenance and replaced the faucet in the shower.
Very kind and knowledgeable plumbers. Thanks for explaining the mistakes made with our DIY plumbing project and fixing the issues. We will definitely use Rooterman again.
Nancy Charbeneau
a year ago
David came on time both times and was honest in his appraisal of our leak problem and how they would fix it. They worked hard to remove the tree roots encircling our water meter and line to our house and irrigation system, then replaced the line and installed a new pressure regulator. They tested it all out afterwards and so far, it all seems good. It was a pleasure to work with everyone associated with this company.
Ali McLafferty
3 years ago
Called them up when our toilet was malfunctioning and they were prompt and responsive. We had to get a new toilet but Curtis installed it well and was very communicative about the problems and solutions. 6 months later the new toilet acted up again. Curtis came out and took a look, and though he was unable to diagnose it officially (it was likely a partial clog in the pipes that resolved itself) he patiently went through all the possible problems with us and did his best to thoroughly check the system. He also did not charge us, which I greatly appreciated, and which shows that Rooter-Man takes their work seriously and is careful about ensuring good quality. They did this even though the warranty on their work was 30 days, and I thought that was generous I!
The repairmen were very courteous and a good job clearing the drain.
The cost was very high compared to other companies. Their video unit wasn’t working so all was done was run the drain snake and reconnect the plastic trap plumbing. The cost was $324.00 for about 1+ hours labor.
The pilot light on my water heater went out and I was unable to re-light it. I was so thankful that Collen came to my rescue immediately. He was meticulous in diagnosing the problem and patiently explained each step. It turned out my water heater was affected by Rheem gas valve recall. Collen was able to obtain a replacement quickly and get things back up and running. This is my second time working with Rooter Man and I really appreciate their quickly availability and professionalism. It’s a huge relief to go from discovering a plumbing catastrophe to having it resolved within hours!
We've used Rooter Man repeatedly for issues with our older home and for hooking up the plumbing when we replaced our kitchen. Twice we've tried other services. Twice we've had to have Rooter Man come fix other services' disasters.Today was a simple clogged bathroom sink I couldn't handle on my own due to the clog being too far along the line. Curtis came to my home and he was very courteous. He left everything tidy. He was due to be here at 1 and he called at 1245 to let me know he was on his way. He arrived on time and completed the repair--I had also messed up my p-trap trying to fix the clog myself--efficiently. It took him less than half an hour to fix it. He showed me what he had done. He was careful to check the billing code on their new paperless billing system to ensure he chose the right kind of drain declog, and explained that to me and what to watch for because the billing line is very similar to another, more expensive task.I love the transparency, efficiency, courtesy and quality of all things Rooter Man.
Byron is creative and did a good job in fixing a complicated problem for me. Very nice young man.
Nancy Carter
4 months ago
Cleaned out the sewer, used a camera to see the problem, submitted an estimate. Very professional, efficient and friendly.
These people have done 2 jobs for me prior. I wrote positive reviews then and expected to do the same today. Issue:water heater pilot out; orange flame. (note: they did the install of 2 water heaters 15 mos ago.) Their apprentice, nice young man, advised me Rheem water heaters were causing problems with defective gas control valves. Curiously my 2 wh's had the 'good' gcv's and so 'this is a first.' Imagine that. Problem: After about an hour of assessment he spoke with his boss and then quoted me over $500 to replace the anomalous bad valve, $150 of which was for the drive to wherever these people store their material and about $350 for the hour it was going to take to do the job. It should be noted the original job, for 2 water heaters, was $1500. Today I was faced with a price 1/3 of the original cost for a part under warranty. Worse, the 'new' part was NOT going to have a new warranty; it was going to piggyback off the old warranty for the defective part. Service manager Jason offered no sensible explanation other than deferring to the limitations placed on them by their manufacturer. Advice: Get another manufacturer because customers should not be expected to pay exhorbitant 'labor' costs for defective parts. Lastly, no one should have to pay for your drive time. If this has been a problem with Rheem, and you knew the problem because I called a couple of days ago, then the driver should have arrived with parts already. I have already gone to one of the numerous competitors in this city.$79 today chalked up to lesson learned.
Curtis is the kindest and most professional person in the business. Great attention to detail. Highly recommend the service
Ozzie Garcia
5 months ago
Curtis showed up on time, was very helpful through the process and provided reassurance of his knowledge. Would recommend
Randy Robertson
2 years ago
My toilet stopped working at midnight Friday night. I called Rooterman at eight in the morning and they told me that they could have someone come out between eight and ten. A little after ten, the technician, Curtis arrived. After looking at the toilet, he told me why it wouldn't work, and what it would cost to repair it. He finished the job quickly and now I have a functioning toilet again. Curtis was very professional and personable, and he did a good job. I also thought the price was very reasonable and Idefinitely will use Rooterman again if I have plumbing problems.
After twenty years, the garbage disposal and faucet bit the dust. Rooter-Man was quick at getting us an appointment and Jason was courteous and thorough with the installation. The price was a bit lower than expected which was great! We definitely recommend Rooter-Man. They had installed a new water heater before with the same professionalism.
trevor partney
9 months ago
Alan was amazing. Highly recommend. Fast, professional, and informative. I never leave reviews. Ut this is the second time using rooter-man and both were a very good experience.
I worked with Rooter-Man to fix a broken pipe at my parents' house. Karl came out for initial inspection and helped us understand the issue and the repair process. Colleen did the repair work and we can't thank him enough for doing such a great job. He took his time to make sure the work was done right and answered any questions I had.
Curtis did a fantastic job repairing our plumbing problem. He arrived on time and took the time to explain what needed to be done and completed the work in a timely manner. Great company with upfront pricing and no hidden surprises at the end, I highly recommend Rooter-Man plumbing for all your plumbing needs.
I called Rooter.Man early on a Sunday morning because the alarm on my grinder pump was going off! ?…the technician named Collen called promptly back and we made arrangements to meet later in the morning. He came out on time. He could not have been more courteous, professional or knowledgeable. He quickly discovered that a gecko had blown himself up inside the control box causing it to trip and therefore triggering the alarm! He quickly removed the gecko pieces ?…reset the controls, checked to make sure the pump was working and all is well now. I will be calling this company for every plumbing need I have! So so pleased!
Great job! Excellent response time & fast/friendly service from Curtis of Rooter-Man Plumbing. We had some leaking fixtures, one of them a cheap PVC shutoff valve supplying water to the house. It was hard to turn, leaking and threatened to leave our household waterless. Curtis fixed that with a quality brass valve that is to turn and that solved the problem as well as a couple of other issues. We have some upcoming bathroom remodeling and we'll be calling Curtis and Rooter-Man to handle the plumbing part of it. Yes, we are happy and heartily recommend them! 02/26/2020
I read some of the great reviews about this company before deciding to give them a call. I have an ongoing issue with my kitchen sink getting clogged every 2 or 3 months. Having a plumber come use an auger to snake the pipes and clear the clog at $200 a pop has become an expense that I would rather not have. I called Rooter Man and told them what was going on. They sent Curtis out within the hour. After evaluating the situation he found that there are a couple of breaks in the waste line under the foundation, a problem that should have been discovered by the other plumbers a year ago when the clogs started becoming a frequent occurrence. Curtis was great! He showed me everything he was doing step by step and made sure I knew what was going on. He waived the fee for using his camera to find the breaks in the line. All in all he made sure that my sink was working again and now that I know what the underlying issue is, I can pass the info on to my land lord so that he can have it repaired. I would recommend Rooter-Man to all my friends and family.
I was so impressed with Colleen’s professionalism, knowledge, expertise, and positive attitude. So glad to be able to have such a quick response to my plumbing emergency; literally arrives within 20 minutes of me placing the call. It was a difficult leak repair, but done to the upmost best quality of work.
We have used Rooter-Man for 5 years and they always do a great job. We had two old water heaters go out at the same time and they were able to fix quickly (one each day). Dustin was knowledgable and polite.
We had a problem with noise and vibration in the inlet pipes to the shower. Collen came out and immediately identified the cause. He replaced the malfunctioning part and did some custom drilling and cutting to ensure a good fit. Collen was very knowledgeable and friendly. Highly recommend Rooter Man and Collen.
Tech was prompt. He called to tell me he was on his way. I also received a text photo of the tech so I know who should be at my house. He was extremely professional and gave me tips on maintaining my garbage disposal. The tech asked if he could invite his Apprentice into my house, I was impressed with his patience and teaching method.
Robert Richey
4 years ago
I called Rooter Man plumbing for an estimate, and Curtis came to do the bid. He is friendly, easy-going, and efficient. He sent us a bid the next day. We had one other bid that day and called that evening to tell Curtis we would like to hire him.He arrived at 10 a.m. the next day as promised, and worked diligently through 3/4's of the project. He returned promptly the next day and finished by lunch. He answered all my questions patiently and offered suggestions for the continuing project.Curtis is knowledgeable, thorough, hardworking, and easy to talk to. He did the work quickly and efficiently. If we have future plumbing needs, he is the person I shall call to do the work.
carla wibright
4 years ago
Our repairman, Curtis, was prompt and knowledgeable, he found the problem right away. He replaced our disposal quickly and efficiently, didn't leave a mess. I didn't have to wait all day and he was very nice and personable. The repair was affordable and got some good plumbing advice for free.I'd call them first next time I need a plumber.
Had a water leak from a valve in the ground that I only stumbled across from mowing the lawn.Of course it’s on a Sunday.I called at least 20 places and Rooterman was the only one who could come out for emergency services on Sunday.Dustin came out and replaced my valve in a relatively short amount of time.They will be my go to for any plumbing needs in the future.
Diane Bennett Team
7 months ago
Byron arrived promptly, provided my options for repair, and proceeded getting to work. Work was done very quickly with little to no disruption to the household.
Lauren Smitherman
2 years ago
Great experience! I needed a garbage disposal installed and hooked up to the dishwasher. Scheduling was a breeze and the plumber was very courteous and on time. While I didn’t get a call to authorize the work since I wasn’t at the property, the final price paid was fair and reasonable. Will definitely call them again for future plumbing needs!
This was the first time I used Rooter-Man and I had a great experience. Curtis came to my house and vetted several potential causes of my problem, while walking me through all of the options he was checking. He was quickly able to diagnose the issue and fix it, which included digging out and replacing a part of my water pressure system in my front yard. He was helpful and thorough, and gave me random tips along the way as I'm a first time homeowner. Reasonably priced as well. I would definitely recommend!
Mr. Collen Mcbride did excellent job! Our faucets were blocked with sand after the storm. Although we paid another person for blowing out the sand, the work was not done properly. So the faucets were clogged and leaking.Collen identified the problems and fixed them very quickly. He also provided advice and recommendations to our water heater.We feel so lucky that we found a good company, and had such an excellent technician resolved our problem. Strongly recommend Rooter-Man Plumbing, and Mr. Collen Mcbride!
Trish Marchand
2 years ago
Curtis was right on time and very professional. We had low water pressure so he had to dig up the valve where the city water connects to our row house water. He quickly diagnosed the problem, dug up the valve, replaced it with a much stronger and longer lasting valve, and put everything back. All in 2 hours. Very pleased with and will definitely use them again.
Byron was very knowledgeable about septic systems and therefore was able to fix our problem the next day.
Bill Hulsey Patent Lawyer
3 years ago
Curtis served our home this past week. He was so very professional, courteous, and knowledgeable. He fixed many problems with our plumbing efficiently and thoroughly. There were a number of problems that we had just accepted as quirks of our home plumbing. But, Curtis looked at the problem, diagnosed the situation and fixed the problem quickly and with ease...The mark of a true professional. As long as we live in this home, we will always seek to have Curtis meet our plumbing needs. Thanks so much! Bill & Donna Hulsey
Kate Andrews
8 months ago
Quick to answer my call, came out same day! Service was quick, efficient, Collen was super professional, informative, helpful. Would use these guys again in a heart beat! Thank you!
I am not one to really take the time and provide reviews, but Rooter-Man Plumbing was worth me leaving a positive message. The company jumped through some hoops and was able to get to an emergency repair I needed at my rental property. They came in under cost and in great time. I have nothing but positive words for the plumber and his professional and courteous attitude during the repairs.Thanks a bunch Rooter-ManCraig
Jason went above and beyond to repair my toilet/ drain problem. He was prompt on his arrival and arrived exactly when the company said he would. His estimate was very reasonable, even so. He removed the toilet and reset with a new wax ring, there was still a problem with the toilet backing up as it wasn't just leaking from the wax ring, but also jammed/plugged up. So he had to remove the toilet a second time, fight to figure out the blockage which he was successful with. So with the job taking twice as long as expected, there was no extra charge or change in the original estimate. As a second bonus I asked him if he could change the cartridge in the kitchen faucet. I had purchased one but hadn't had time to install. I fully expected and even mentioned him adding a charge for this. He replaced the cartridge and said don't worry about this, no extra charge In the plumbing industry, these actions are very hard to come by. I will definitely call them again and even request Jason.
Magdalena MacLeod
3 years ago
5 Stars to Curtis. I booked Rooter-Man Plumbing yesterday, Curtis arrived exactly at the date and time agreed. I received text message notifications so I knew he was on his way. I would recommend Rooter-Man Plumbing to those that have small or big jobs. Good - reasonable price too for all the work he did for my school. Thank you!
We've used them twice & the quality of the plumbers has been outstanding! The provide clear options that help you find a solution in your budget. They complete the work with quality in mind & are very professional.
Marcy Levitan
4 years ago
Called Rooter-Man and Chrissy was friendly and helpful - got me a 2 hour window for service, same day. Curtis called to give me 20-30 min notice and arrived on time. He was friendly and professional - he showed and explained everything that was going on and didn't recommend more expensive repairs that weren't need. Great service, will definitely call again for future plumbing needs!
Anastasia Kolendo
6 years ago
We've been using Rooter-Man for two years and have been very happy with their work. What I like best about their plumbers is how well they communicate what the problem and potential solutions are. They do good work, and their charges are reasonable. Moreover, they sent out a plumber to fix a leak the day after Thanksgiving, which we appreciate immensely. Wyatt quickly identified and repaired the problem, then tested our system to ensure other issues wouldn't arise later. Overall, we highly recommend this company.
Mary Lou Hude
5 years ago
Today, Curtis came out and worked on our hot water heater. He was on time, polite and efficient. He explained to us what was causing the problem and repaired it. We have also had great success with David and Cory. Rooter-man Plumbers are fantastic!
Joe Canterbury
3 years ago
Very professional and heroic effort by Curtis. Our 3 year old water heater shockingly had a small puncture in the copper pipe coming out of the bottom of the water tank, which he easily fixed, but when working on our other heater tank, a gasket just broke off (although only 3 years old) and he had to keep all the pressure of 50 gallons of hot water in with his bare thumbs while I scrambled to turn off the water. He did an amazing job doing all he could to minimize water coming out and damage to our home. Professional throughout and pricing was very fair.
Curtis was such a help! He came on short notice and fixed a valve that was leaking into our wall. He installed a new fixture and drain and they look great. Everything is clean and working well. We will definitely call Rooter-Man again.
Saravanan K J
10 months ago
Mike did a fantastic job in installing the water softener and the central filtration system that I have ordered. He did explain things in detail, configured and tested the system, tested the water hardness pre and post installation.
I had troubles with my shower not working in cold and my drain clogging up, I called Rooter Man and they sent me Curtis the next day. He did an outstanding job in identifying the problems, walking me through the process, explaining to me what went wrong and what needed to be done. He fixed both issues within 2 hours. Curtis was very professional, knowledgeable and friendly. I would definitely recommend him to anyone. 5 stars!
Kimberlee Hodges
3 years ago
I called Rooter Man on a Friday when suddenly I was having a number of different plumbing issues in my house. Of course this occurs right before I’m about to have a house full of guests. They were able to get someone out within an hour with no additional rush charges incurred. They were able to address and fix my problems, and were very courteous in their service delivery. I appreciated them taking the time to explain what they were doing and what needed to be fixed, how it would be fixed and the costs associated with it. If I have an issue again in the future I will definitely call Rooter Man.
Same-day service, arrived on time, and diagnosed the leak quickly. He could have sold me a water heater easily, but didn't. The plumber was professional and up front about cost, finished the job promptly, and was courteous the whole time. Great service!
I was extremely pleased with my entire experience with Rooter-Man plumbing. Our electric hybrid water heater unexpectedly shut off, leaving us without any hot water. After calling 2 plumbers which were recommended to me and not getting any response in over 24 hours, I called Rooter-Man and was almost immediately connected with a scheduling agent (who also works in the field).I explained my issue and after gathering the information she required, she checked their schedule and said they should be able to work me into that day’s schedule - within an hour or two. Fifteen minutes later I received a text from one of their technicians - Eddie - saying he would arrive in 15min (I had requested to be noticed 15min ahead of time so that I could drive home from work) .Eddie arrived on schedule, and without me even asking, put on booties to cover his shoes before coming inside. He quickly diagnosed the problem - expecting it to be a faulty circuit display board on the water heater. He called Rheem support and told them what he had diagnosed, and they confirmed we needed a new circuit board, which they agreed to ship overnight.I called Rooter-man again the next day after receiving the circuit board, and Eddie returned that afternoon to install it with his assistant Allan. After confirming it fixed the problem, he made it a point to let me know if I had any issues or concerns to contact them. The friendliness and open and honest demeanor of both Eddie and Allan made the whole experience even better. I would wholeheartedly recommend them to anyone who has a plumbing issue (especially an urgent one) and will no doubt call on them first the next time I need a plumber.
Marianna Felsman
3 years ago
Rooter-man had a tech out the next day and repaired the leak in my sink in under 30 minutes. Jason did a great job and cleaned up really well when he was finished. I have used Rooter-man for many years and they have always provided great service!
Very professional , courteous and very friendly. I would use them again if in need
Kathy Sonnier
2 years ago
Collen is a great technician! He explained the problem we were having and what caused it. He showed me a camera view if the inside of my kitchen sink pipe. Everything was unclogged quickly and neatly! Great job! Definitely recommend Rooter Man Plumbing!
Jonathan Shaw
5 months ago
Great service and excellent work. I expect this cleaning of our drains and pipes to last for many years. Thank you.
Curtis got here are exactly on time.He was polite, professional, and friendly.Even after he found the problem clog he went the extra effort to completely snake both sides of my clean out lines and then took me on a guided tour of the finished results via his borescope camera!I could not be happier with the service I received from Rooter man plumbing.Once again everything about this experience was exemplary given the circumstances that my Plumbing needed to be worked on in the first place!
Ralph Spagnola
a year ago
Rooter-Man made the effort to get me on the schedule the same day. Collen was on time, patient and professional. He took the extra steps to make sure the job was done the right way! Based on this experience I strongly recommend them and will use them again!
Rooter Man dispatcher David was positive and courteous. Jason of Rooter Man arrived within 30 minutes of my phone request. He replaced my blown hose valve in less than one hour, and was communicative, cheerful, polite, and efficient. Great value, and fast service.
Eddie was excellent. He fixed a very difficult leak in a copper pipe in the bathroom. While he was at it, he offered excellent advice on an old toilet and clogged drains. Friendly, fair price, generous with expertise. Can't recommend more highly!
Called in a panic after getting an outrageous estimate Chrissy called Curtis and he came over on his lunch break and had my 11 yr old water heater fixed within the hour. It needed a 15$ part. Curtis was courteous, professional and after the repair explained what to do to prepare for the new water heater I might need one day. His estimate for that new heater was $800 less than the previous service.So Rooter Man is my new go to plumber. I highly recommend them!
Discovered I had a water leak in the middle of the night.needed a plumber right away. My first call got me a tomorrow response. My second call was to Rooter-Man plumbing. They had a plumber at my house within the hour of the call. Even messaged me with picture of the plumber and arrival time. Curtis was fast, friendly and very knowledgeable. Curtis took the time to explain the whole process. I am very pleased with the service and will call again for any further plumbing needs.
Extremely grateful for Rooter-Man Plumbing Company. Eddie was very knowledgeable, friendly, professional and helpful. He fixed our clogged sinks and even had time to put in a new garbage disposal. Amazing company and I didn't have to pay a fortune. I will definitely use this company again and will recommend it to my friends and family.
One word: Awesome!Colin, the tech who installed two water heaters for me, was prompt, professional, and consultative. Everyone through the entire process was a joy to work with, and I'd trust them for any plumbing/repair needs in the future. A+ aces!
Fred Wettling
8 months ago
Another project completed at my house by Dustin from Rooterman Plumbing Outstanding service on replacement of outside faucet. Very high quality work.
Curtis did a great job helping us determine if we had a leak in our home. The entire experience was very positive, from the reception we received from Christie when calling this morning for an appointment to the timely arrival and professional, thorough exam and explanation of results. The diagnostic fee was well worth it, and is applicable to future work if needed within the next month. Rooter-Man is now on my referral list!
Elizabeth Winner
2 years ago
I’ve had two other plumbers come out to address the kitchen sink backing up. I was quoted $17,500 to replace pipes by the company sent by the home warranty co. Rooter Man came and unclogged the sink and replaced some pipes under the sink and are returning this afternoon to jet the line to the sewer. Replacement was not necessary! Thanks so much for the quick, quality, and honest work!
Alan Van Dyke
4 years ago
Curtis came out to fix a couple of leaky faucets. He showed up on time, did the work, pointed out a potential future problem and tidied after himself. We we so impressed with his professionalism we hired him for a bigger job with our bath. He tackled that with no problem, again very professional. He even recommended a tile guy to us. We’ve been looking for a regular plumber and I think we’ve found one.
Taylor Sutherland
a year ago
Arrived at my house with an hour of my initial call. Quickly diagnosed and explained the technical issues in a way I could understand. Work was done within the hour. Exceedingly professional. Will definitely use them again!
Byron Lewis is professional and experienced plumber. He know what he’s doing and do it as a pro.
Don't use them!!! This why I don't post reviews too soon. It was the worst customer experience of my entire life. Management (Grant the office manager) is absolutely horrid and not professional at all! We hired licensed bonded Rooter-Man Plumbing, instead of hiring any Joe Smoe of street and they made so many mistakes!! Here's the long story of how this nightmare occurred. We had my elderly mothers home repiped with pex, no copper lines are left on the property. During this time the plumbers left several leaks (hose bib leaking, running toilet, leaks that were underneath).After fixing these leaks another Issue occurred after my elderly mom received a Very High bill from the City of Austin $220 more than previous months! Grant ( the supervisor & manager ) was (No Help) with any problems experienced after Rooter-Man repiped the house. He wanted to check for leaks so he arrived at the house unannounced 2 hours before our scheduled time (no face mask). If I hadn't called the city of Austin right then and there he was ready to leave after 5 mins, even though I had to leave work early to meet him.Rooter-Man Plumbing including (Grant) will take no responsibility! Even though the leaks occurred only during the month we had repiped the entire house. I emailed him 2 previous months bills showing normal usage and included all of the correspondence from 2nd level City of Austin investigation showing that there was no leaks on their end or the property side of the meter. (Leaks occurred from their work). Sadly they are taking advantage of an elderly woman who's on a fixed income.
Eric Kauffman
2 years ago
Kitchen drain would regularly clog & typical plumbers would auger it blindly and not very deeply. Rooter Man used a Boroscope to actually see what he was doing inside the pipe and methodically removed all the gunk from the kitchen sink all the way to the end of my property, where the city pipe begins. He took 3 hours to do this thorough cleaning. Other plumbers would spend an hour. And the price was just as low.
I called on a Saturday morning with an urgent issue. The after-hours receptionist took down my information and I received a call from the plumber, Colin, within a few minutes. He then arrived within an hour and resolved the issue, clearly explained what else needed to be done, and was very friendly as well.
Great customer service from setting appointment to the plumber Curtis seem to be very knowledgeable and went to work quickly. He showed me the new flange and how he had anchored it with cement screws. Only negative was the price seemed to be on high side.
Matthew Henson
2 years ago
Byron was extremely helpful, very professional and informative. That is why I chose to go with Rooter-Man. He repaired my septic line from my house to my septic tank. He was able to find the problem when other septic company did not even try. He was very quick and responsive. He also cleaned all the pipes under the slab of my house. If I ever have any other plumbing problems I will definitly be calling this company again and will recommend them to anyone with plumbing problems.
Came promptly and courteously for water heater replacement estimate. Price seemed a little high (don't really know) but had not really shopped around, so based on online reviews, gave them the job. Work was done efficiently and promptly. This review just one day after installation. No problems.
Curtis from Rooter Man Plumbing was extremely professional and did an excellent job replacing the existing bad PRV the builder installed. He was articulate in explaining to me what the issue was, how he was going to repair it, and kept me apprised along the way. Would recommend to anyone who needs plumbing work.
I had Rooterman come out on the weekend for a backed-up sewer line. Curtis was on time and very careful to return the bathroom to the same state it was in, before he pulled the toilet. He even took a look with a video camera to give me a status on the health of my line. I highly recommend this company, as Curtis was just another shining example of an honest, hard-working member of Dave’s (owner) crew.
Monique Stoffels
9 months ago
Byron has been nothing but fantastic! I’ve had him help with two other small projects but this last one I had him do of reconnecting the sewer line took all day. This project wasn’t an easy one with custom fittings that he got fixed up for me. He did the job when no one else would!!
Gregory Wahlman
3 years ago
This was the second time that we had Curtis from Rooter-Man for plumbing work, and he has done a great job for us both times. He is very knowledgable, friendly, and hard-working. Today I would say that he went above and beyond in order to make sure our job was done right!
I noticed my water leaking from the manhole cover. I called Rooter-Man Plumbing as they had high marks on Nextdoor. Curtis came out to inspect and told me my PRV (I think that’s the name) valve was faulty. I was at work and therefore, had to rely on what he told me over the phone. Curtis did everything he could to keep the cost down, which is such a big blessing to me! He is an honest plumber, which is so rare these days. I appreciate Curtis and Rooter-Man Plumbing very much.
I know nothing about plumbing and am very cautious/paranoid about being taken advantage of. My first impression of Eddie was confident and likable but I was still cautious. My caution increased when my problem became more involved. My lower shower pressure was not due a bad cartridge (the easier fix) but more likely involved a bad shower value. Adding more complication was that this couldn't be repaired from the back side due to interfering duct work. My tile had to be cut in the shower. I was warned about possible damage that might require someone skilled in tilt repair. My caution grew. Called another 4.5 star company with a quote for the same job that was >450 bucks more. In addition I didn't have the same level of confidence in the technician.Eddie came out the following day and did the repair. No issues with tile cut and all is well. If I have another issue again and will be calling Rooter- man and will probably ask for Eddie
Problem is water is leaking when I take a shower on my 2nd floor bathtub, down to ceiling of the 1st floor garage underneath it. Plumber came and charge for 335/hr for leak detection/diagnosis. Initially he had to cut through drywall on 1st floor garage ceiling, but could not find leak. Then took out drywall on 2nd floor bedroom to access shower assembly. Plumber showed me leak happens when tub spout divert water to shower, and leak is running to back of tub spout and behind shower wall and down to 1st floor. Give me quote of 850 to fix it, which I accepted. After an hour and he showed me the work. He replaced copper pipe with plastic pipe starting from behind shower head and 3 feet down. But the tub spout did not get replaced. He only put a spoonful of caulk at back of tub spout, so the water leak is redirected to tub.Technically speaking the water leak is not going behind the shower wall and down to 1st floor. But I paid $500 dollars for unnecessarily replacing the shower pipe, and actual problem is still unresolved. Now have to find another plumber to replace tub spout. And find a different contractor to fix drywall.
Jackie Keating
5 years ago
Curtis just left my house and I immediately wanted to be sure he received a 5 star review. Super courteous and responsive. Most importantly he unclogged my drain, but he also gave me some tips and explained why my pipes were having issues. He was patient with me and my puppy that wanted to see what was going on also. Thank you!
Linda Sanchez
3 years ago
I had a really high water bill and had the City of Austin come out to check my meter. They determined I had a leak on my property. I called Rooter-Man Plumbing and they sent Curtis Kurka to help. I cannot express how pleased I am with the service I received. Curtis was very professional, courteous. Small water leaks are hard to find and can be a very expensive process. Curtis was extremely thorough and able to find and repair the leak source and all for a reasonable price. I recommend Rooster-Man Plumbing to anyone needing a plumber. Next time I need a plumber I'll be calling Rooster-Man AND asking for Curtis.
Matthew Smith
3 years ago
We had two stopped-up sinks in our kids’ rooms that were causing a massive inconvenience. Called Rooter Man and Curtis was out same day. He was personable, polite, and like a ninja. Eliminated the problem without any amount of disruption to our lives! He’s definitely our new guy for any plumbing related issues!
Had a backed up toilet that needed to be unclogged and Curtis came out first thing the next morning. Showed up on time, was very professional, very helpful and fixed the issue very quickly. Not only did the work but explained to me what the issue was a result of and did a couple other checks as well. Would 100% recommend!
The is about the third time I have used this plumbing company. It was a different plumber on each visit and both provided good quality work which tells me they hire good people to work for them. I feel I got a good value for how much they bill me.Also, I was impressed with the professionalism of their work control and financial specialists over the phone.
Cynthia Clark
7 years ago
I called and they came. Rooter man, plumber David was very professional. He made recommendations. What I really like was the urgency of the company. I felt like my issue was important.David fixed not only my bathroom waterlines, he also fixed my sink stopper.I would recommend Rooter man to anyone who is looking for good plumbing company. The rate was very reasonable.
Trenton Ellis
3 years ago
My kitchen sink was clogged, and I called Rooter-Man to remove the clog and install a new faucet. Curtis arrived early, did a great job, and finished the job in about an hour for a reasonable rate. He also noticed that a couple of valves appear to be clogged, but didn't pressure me to throw more money at it today.I will use Rooter-Man from here on out, and I will ask for Curtis specifically.
Lin Russinoff
5 years ago
Curtis was our guy, he was so efficient, clean, thorough, and most of all we have lots of hot water. He advised me about maintaining the new heater. Thank you for your hard work. It wasn't an easy job but he managed very well. Thank you Curtis.
Outstanding service. I called Rooter Man to fix a broken copper tube on my shower wall. I thought they would have to get behind the wall to repair it, and that it would take several hours and cost hundreds. Not the case. Jason was at my house in 30 minutes, and because he was able to salvage the broken pipe, he finished the job in 25 minutes and only charged me the basic service fee. They will definitely get my business again.
Tom Nicholson
2 years ago
Dylan was very professional And effectively did the repair on three of our toilets and install a new garbage disposal very quickly! I called yesterday and they were able to get someone out today I highly recommend Rooter-man for any job!
Steve Elsbecker
5 years ago
To the rescue! Rooter man (Curtis to be exact) came to my house just an hour after I called. I had a water main burst and woke up to a yard full of water. Curtis had the problem diagnosed rather quickly, even though my main line was really really deep in my yard. The work was great and the price was fair. I’ll definitely use them in the future
Kate Rohrlich
2 years ago
David got a plumber to my house on a Friday afternoon within an hour of calling! The plumber who showed up was professional, diagnosed the problems quickly and went straight to work on the repairs. I would definitely recommend Rooter-Man Plumbing! They're prompt, responsive, and fairly priced!
Curtis came out today to look into a house leak. He got here sooner than expected. Diagnosed the issue pretty quickly and then fixed it in the cold and rainy weather. What a champ. This was the first time I used Rooter. They were friendly and professional. Will definitely be using them again.
Johanna Carlisle
5 months ago
Alan was very professional, polite, gave us good information and fixed the problem quickly and efficiently!
We had a small leak that we couldn’t find the source of. Curtis K. from Rooter-Man came and helped us out. We were texted an arrival time and photo so we knew right when he’d show up and who he was. After reviewing our problem, Curtis explained our options and didn’t pressure us into making a decision. He found the source of the leak and made sure we understood what needed to happen. When he was done he did a good job of cleaning up and making sure we were satisfied.
Jeannie Morman
a year ago
I returned from a trip out of town to find that the hot water line to my bathroom sink had started leaking where it connects to the cut-off faucet and the cabinet floor was soaked. Collen came out and replaced the 37-year-old metal or fiberglass water line with a new line. He also replaced the cold water line. He arrived on time, was very pleasant and knowledgeable, and did the job quickly and efficiently.
Professional business from first contact through completion...this is how a business should be run, but rarely is nowadays. I was able to schedule my appointment on my first call (actually talked to a person), Eddie showed up on time, communicated well and fixed the issue (broken hot water line in foundation) for the price quoted. Added bonus, he was friendly and tidy. Highly recommend!
Curtis was excellent! He was very friendly and explained everything thoroughly. The price was fair and the work was completed quickly! Thank you Rooter Man Plumbing!
Jeannie Hutchison
8 months ago
The absolute best service I have ever had. I will never call another plumbing company. Rooter-Man Plumbing is an A + ++ company.
We had a sewage line backup outside our house last Saturday. Rooter Man was able to get a technician to our house within a couple of hours. Curtis cleared the line and showed us that we had root intrusion into part of the sewage line (yaaaaay).Curtis really went the extra mile. He spent some extra time with the camera and found a second break right where our drain meets the city line and gave us advice on how to handle that with the city.Curtis was friendly, professional, and easy to work with. We would use Rooter Man again, and we'd ask for Curtis.
Michael Coffey
4 years ago
Curtis with Rooter-Man did an amazing job on our water leak outside of our house. Curtis was on time and very professional and knowledgeable. I highly recommend asking for Curtis w/ any plumbing issues. Thanks again Rooter-Man Plumbing and Curtis.
Ravinder Rachala
5 years ago
We had a leak on the sprinkler pipe. Curtis did a great job on assessing the problem and get the supplies and fixing the issue quickly. He had to make couple of rounds on supplies as things didn't work out smoothly. Appreciate the patience he showed in the process. I'd hire Rooter Man again.
Curtis showed up earlier than expected, (called first), and was able to solve my clog problem pretty quickly. He explained all he was doing, was very professional and cleaned up after he cleared the drain. Excellent plumber. Excellent company.
Paula Palacios
3 years ago
Toilet flooded my living room on the saturday after Thanksgiving. Home warranty people were not available but Rooter-Man came to the rescue. The dispatch was friedlyf and helpful and acheduled a technician to come out within the hour. Curtis showed up, diagnosed and fixed the problem quickly and efficiently. He was professional and explained what caused the problem as he unclogged line. Excellent responsiveness, would definitely use again without hesitation.
Curtis is our go to plumber from now on. He not only called to let me know he was on his way he also was very efficient in diagnosing and fixing our kitchen drain pipe. He was very professional, experienced and even cleaned up after himself. Thank you Curtis!
Brian Henderson
2 years ago
Great experience from the start to finish. Eddie showed up promptly and fixed our issue with both toilets. He was very professional and went above and beyond in helping with the issue. Will definitely use this company again and recommend them to anyone for their plumbing issues.
Richard Farleigh
3 years ago
I had blocked septic pipe from home and Curtis from Rooter Man was outstanding in promptly coming and removing solid obstruction. He also is very knowledgeable about septic and plumbing. I will definitely use this company again if the need arises.
Eddie did a great job. He actually was able to show up early. He explained everything he was doing and showed me how everything fit together and why we were having a leaking issue. Would definitely recommend this company.
Noel & Allen Green
3 years ago
We have used Rooter Man Plumbing for several years and have always had great service. Today they went above and beyond by responding not only the same day but within 1 hour to handle a plumbing emergency. Responding plumber was nice, polite, and most importantly very knowledgeable about the repair. Thanks again Rooter Man Plumbing.
Sean Gagliardi
5 years ago
I called rooter man plumbers due to a hot water heater issue. Curtis was quick to respond and determined the issue within a few minutes. We were given options for fixing and replacing the problems. After choosing our solution Curtis made the extra effort to drive through heavy traffic to get the part needed as opposed to rescheduling for the next day. Upon his return, he had us up and operational in 15 minutes. He was very professional.
Carlos Crespo
8 years ago
I own a duplex up north that I try to keep in great shape throughout the year, so when my tenant lets me know something is wrong I'm quick to call up someone I can trust to get the problem solved.I've been through plenty of plumbers in the past, with inconsistent results. I decided to give these guys a chance a few months ago and have had nothing but great experiences. They're usually very quick to respond, same-day or next day, reasonably priced, and the work is solid.I had a tenant tell me that their kitchen disposal was leaking, so I called up Rooter man for ASAP service. From what I hear, they were at his place within 2 hours, and the disposal was replaced by the next day at a good price.I highly recommend them, they always answer the phone (nothing more frustrating than calling someone during a leak and it going to voicemail) and they get someone out there quick, which is more than I can say for many plumbing guys here in town.
Linda Blansitt
4 years ago
I finally found a plumber in Austin that I have confidence in and will do a great job. Arrived on time, looked at my problem, went over the solution and completed the repair. Curtis gave me confidence in what he recommended. Everything looks good. Will use them the next time I need a plumber.
Phone lady knew what she was talking about, made an appointment on Friday for the next Monday to unclog main line. She called back, and told me one of their men were on the way early due to a cancellation.The technician worked diligently for about a half an hour and cured our problem.It was a bit more than five years ago, but worth it due to the prompt result!
Good experience. Kind customer service on the phone and technician, Curtis, was professional and friendly. Will use them again.
Michelle Anthony
11 months ago
I absolutely loved the guys that came. They were so sweet and I couldn’t have asked for anything more!!!!!!!!! Landen Platt, Dustin Raymond and Michael Logan!!!!!!! Helping a single mom with everything they are perfect!!! Thank you Jackie as well!!!!!!
David from Rooter Man has been once again great for us. This is the third time we have used their service, and we are always completely happy every time. David has always had more then fair with pricing, has fast speed of service, and great overall professionalism at his job. Very recommended.
Joshua did an excellent job, very good attention to detail. I will use them again in the future
We’ve used Rooter Man for several services at a few different addresses now. We always try to get a few quotes from different providers for any major service we need. Rooter Man has consistently been fast, friendly, and fairly priced. Highly, highly recommend these guys for any of your plumbing needs.
Theresa Dithmer
a year ago
Got appointment quick for outdoor faucet leaking. Tech arrived on time and was great! Cost was reasonable in my opinion also. I would highly recommend
Technician arrived promptly. He discussed the problem and explained my options clearly. The replacement was done efficiently and professionally. I am very satisfied with this service.
Eddie with Rooter-Man came out and expertly repaired the poor toilet repair job that had been performed by 1st Home and Commercial Services. Rooter-Man's customer service team and technicians are prompt and courteous. Highly recommend them for your residential plumbing needs.
I have a Septic tank and had and issue with a wet spot in my yard. I am new to Septic Tanks and Byron educated me on everything I should know as a home owner pertaining to Septic tanks. Very nice and professional. I will definitely be using Root-Man again in the future.
Chris Philley
2 years ago
Curtis helped our family relieve some standing water issues that had been causing anxiety for months and grown unbearable. Provided me with the education on how to avoid future occurrence and showed me how to remove a stopper I thought had been affixed into place. Super helpful, super professional, as pleasant a plumbing experience as I could've hoped for. Thank you Curtis!
Landen did a great job was very friendly and had us fixed in no time. Great experience with Rooter-Man !! A little high priced since we are on SS only but did great job.
Outstanding response and communication with very very professional representative. Colin represent himself extremely well and easy to work with. I would recommend the company and the representative for any work, they Responded under very trying times with frozen pipes and ice storm. Many thanks, Mike Mitchell Austin Texas
Alan is very professional. He explained the problem well and was able to find a solution for repairing in a timely matter. He was doing his job above and beyond.
I have a been a loyal customer for many years due to their reliable, friendly and outstanding service. I have had faucets repaired, water heater service and installed and a new tankless water heater and gas line installed. Every time I have needed a plumber they have been able to provide dependable service.
After leaving messages for a few other plumbers, we called Rooter-Man and Chrissy answered our call right away. Curtis showed up on time, quickly located the leak in our wall, and replaced our damaged pipe all on his first trip out. Highly recommend Rooter-Man and will be calling them again!
Shelley Golshani
3 years ago
Eddie Pollack showed up at my daughters home at 10:05 am this morning. He was to check dampness around the baseboard behind a sink in the entryway. He inserted a snake in a few drain locations, which were clear and flowing. He turned the sink water on and says he would need to cut a 12 x 12 inch square of Sheetrock to examine inside the wall. He says if we do the repair, the $79 fee to come out and the cut wall fee of $50-$100 would be waived. He opened it and saw lots of water laying inside. He says the pipe had separated by about an inch. Not much of the water actually flowed out from the opening, but he got us all so worried and said a water restoration tech would be needed and the water will cause other issues. He said he would make a call and let us know the cost for the pipe replacement project. He told us $1,199.00 and he could get his manager to assist and the tech from Dry Source would come out to make contact with our home owners insurance, etc. We never signed anything, but we decided to give the go ahead to proceed. The owner showed up within an hour, in the meanwhile, Eddie cut more Sheetrock for access and took a bit of the insulation out. The owner was not friendly and ignored a few questions we asked. He assisted Eddie with pipe placement( a 1 1/2 ft pipe and 2 1/2 ft pipe and a fitting) and afterwards left out the door without saying goodbye. We never disagreed or complained, so I’m unsure why he was so disrespectful. I feel my daughter was Very Over Charged!
Curtis installed a new toilet for me yesterday. He was great, arrived on time, identified a big problem in the toilet plumbing and clear it up before the install. He finished the job (do it right) and cleaned up the work area before he leave.
Hardik Makhaniya
5 years ago
We had issue with drain in our kitchen sink. We tried what we could after watching youtube videos and reading blogs. Nothing really helped. So we decided to call a plumber and after seeing reviews in neighborhood, we called RooterMan this morning. They were very prompt in scheduling an appointment. Curtis came and inspected everything and got to work. He was very professional and very helpful also gave some suggestions. He made sure everything worked perfectly before he left. Would highly recommend Curtis and RooterMan.
george haywood
2 years ago
Called to have my PRV (Pressure Relief Valve) replaced because it needed to be replaced because it was not working properly and my water pressure was to high. I called Rooter-Man for service the operator would not give an estimate for the repair; I called 8 other competitors and all were able to give me an estimate from $300-$750. The operator advised me that there would be a $79.00 charge if I did not accept the repair. My question is how can you accept or reject a service if you don't know what your'e paying for. The technician arrived the valve was easily accessible because it was exposed in a utility box. The technician punched a few buttons on his tablet and said the price would be $650.00 with a discount. I told him two company's told me $400.00 and one told me $300.00 because no digging was needed. The technician told me the operator should have gave me a price range, she didn't I refused to be overcharged for a repair that other companies would do for half the price. The technician was there for about 5 minutes and told me I would have to pay a $79.00 service fee, I paid the fee but would like others to know those who say the pricing is good with this company: must not have checked competitors pricing, Roto-Man pricing is twice as high as many other companies. I got the repair done for $300.00 with the same parts Roto-Man was using (Brass Pressure Relief Valve and schedule 80 fittings).Rates are much higher with this company. My advice would be to use a company that is not over charging customers check around you could save yourself a lot of money.
Dennis came out on a Sunday, in the snow, along with his supervisor, to install a water heater on the coldest day of the year. He was professional and responsive to say the least. I would highly recommend Rooter-Man to anyone needing service.
Mita Hernandez
a year ago
I had a blockage in my line that caused my washer drain to back up almost every time I washed. Curtis Kurka came out today and cleared the blockage very quickly. He tested his work by having me fill and drain a full tub of water from my washer. It all drained beautifully! Curtis was courteous, pleasant, explained what he was going to do, and even replaced the old cover on my cast iron clean-out as a courtesy. I have used Rooter-Man since 2014 and will continue to do so (but hopefully not for a long time)!
Richard Toman
4 years ago
I represented an out-of-town home owner who needed a serious sewer repair.After receiving a couple of bids that seemed way out of whack, Dave settled my nerves down with a no-nonsense approach to the problem. We talked it through on the phone, performed a thorough site visit, prepared a clear no-nonsense proposal, and went on to complete the work as promised. His wife, Lisa, supporting the effort from the office.Oh by the way, he brought the project in UNDER-budget!Highly reccomended!
Melodie Vernet
2 years ago
Curtis was on time, professional, and very helpful. Checked out our issues thoroughly and fixed what was needed. Also said he would come back if there any issues popped back up.
SILVESTRE LIRA
4 years ago
So I work out of town for two weeks at a time and I was gearing up for my next hitch when I received a rather exorbitant gas bill. We had previously called Ferrell Gas to come out and investigate for a leak due to the smell of natural gas permeating our back patio area. They came out and tested for leaks to no avail, not once but twice in a one month span. They informed me that my leak may possibly be within the walls of the home and that it was not their territory. Their suggestion was to contact a plumber to come out and conduct yet another leak test.Thus came my main man Curtis. I contacted Rooterman and they sent out Curtis the next day. Curtis was kind and informative. I am an engineer by profession so I was very curious as to how we were going to detect a leak. Curtis allowed me to join him throughout the process and taught me about the natural gas distribution system in my home. We isolated several valves and finally found that the valve at the service loop leading to the stove had a small leak. Ferrell gas had missed this twice. On top of that the stove that we had was also leaking on the rear burner. While the system was pressured with air we found that the burner would actually ignite when a flame was presented due to residual gas being pushed out by the air.Once we found the leak Curtis had another appointment he had to make so he went to fulfill his obligation and returned at a later time to complete the work on the leaking gas line. Once the line was repaired I ordered a replacement stove but the smell of gas still lingered outside. I turned on the furnace investigate and Curtis showed me how there was black ash on the burner area and also that there was too much smoke being released from the flue on the roof. He recommended I contact the company that had just recently installed the unit as it may have been set up for natural gas rather than propane. The difference in orifice size could cause the fuel source to burn inefficiently. This actually posed a danger to my family and I.I contacted the company and had them send out a tech thanks to a helpful tip from Curtis. When the tech arrived and opened up the unit he said he had never seen anything like that in all his years of working in the industry. He condemned the unit and called his supervisor. The company did what was necessary and replaced the unit rather than just washing the damaged coils.Once I received my stove I even had Curtis come back and perform the conversion from natural gas to propane with the kit provided by the Home Depot. I was not at home for this, but from my wife's testimony, Curtis once again did an amazing job.Rooterman, I have worked in customer service for many years prior to my current career and I have never come across a gentleman like Curtis. Because of this man you have earned yourself another customer as long as we are in Austin. Give that man, Curtis, a raise!BTW this review is long overdue and I apologize for that. This work was done back at the beginning of the year. The recognition is well deserved as there was a lot learned through this experience thanks to someone who was willing to explain and teach. I appreciate you Curtis!
I cannot be happier. This my second time using Rooter Man Plumbing of Austin this second experience was exactly like the first, PERFECT. They Byron for my septic problem and Jason for my bathroom faucet installation; I’m very pleased with both. This tells me you can’t go wrong with Rooter Man Plumbing. Definitely will use them again!
Jennifer Wright
3 years ago
This is the 2nd time I've used Rooter-Man. I've had the pleasure of working with Jason as well as David. Both were very experienced and honest! I had another company tell me there was a leak and I needed to have bricks removed from outside of the house to access it. David checked and there was no leak! Will 100% only use Rooter-Man from now on! :)
Rodney Gamble
5 years ago
Our service man Kyle was extremely polite and knowledgeable. He was on time and explained what he was doing as he was working. We are native Austinites and have used several different plumbing companies. This one by far is way better than the others we have used and their charges are more reasonable. Will definitely use them again!
Had a disaster under my sink while cleaning up after diner, dirty water & food particles EVERYWHERE! Called Rooter-Man Plumbing the next morning and was able to get someone out to me between 1-3. At 12:30 I get a text that Jason was on his way! By 12:45, Jason was standing in my kitchen surveying the scene. The job was completed rather quickly with a detailed explanation of what happened and what he did. Couldn’t have asked for a better experience!
Kim Fitzgibbon
8 months ago
Curtis did a fantastic job as always, very informative and so easy going. Wonderful personality.
Mary McCulloch
2 years ago
Curtis was the answer to my terrible water leak. He was here for just 2 hours and fixed the serious water problem I had on my property.
Colin came and fixed the drain quickly and was very helpful answering question about another issue to be fixed in future. Feb26
We had a hot water leak in our foundation slab. Curtis identified the problem, isolated the broken section of pipe, and ran a new PEX pipe through the ceiling to bypass the leak. At the same time, we took the opportunity to replace our ~15-y-o water heater with a new unit and bring everything up to current code. Curtis was great, and came back the next day to clear our our kitchen faucet which had become clogged with some debris that had been dislodged from the old system.
Finally decided to fix the plumbing at my condo. Had a tub that drained slow and two toilets that needed the tank bolts replaced due to rust that kept coming out everytime I flushed. I searched yelp and called up some plumbers, but most of them were very busy. Finally Rooterman picked up the phone and a receptionist answered.I got a quote to clear the drain, but the plumber would have to see the toilets in person to give me a quote for the rusted tank bolt replacement. Surprisingly they had someone available the next day and I made the appointment.Curtis gave me a call before heading there and showed up when he said he would. He checked out the tub and toilets. The quotes were expensive but reasonable.The shower tub drain turned out to be slow draining so there was no need to clear it. I had used a plastic drain cleaning strip before and put a hairstopper on it so it was fine. As for the tank bolts, Curtis got them out and replaced both of them. Took about 2 hours.I wish I could say everything was well after that, but the hose connecting to the tank was leaking after he left. I texted him and he said he would come back the next day and look at it. The following day he tightened the hose, but it was still leaking. He then came back for a third trip and replaced the hose and other part. Not sure what was wrong, but it was observed that one of the rubber washers had hardened and could have been causing the leak after it was disturbed. After that, the toilet didn't leak. Third time was the charm.Overall, I had a good experience wth rooterman and I would definitely hire them again if I have any plumbing issues. Curtis was amazing!
Jennifer Gallacher
5 years ago
Dave showed up and got everything done exactly like I was told it would be! Chrissy on the phone was so sweet and explained everything. Very affordable, very nice and I can't say enough how much I would recommend Rooter-man. Love this company.
Maximilian Petri
5 months ago
Great job, had to fix other stuff while he was here, but glad we got it done.
Allison Brol
7 months ago
I had Curtis Kurka for a toilet repair this morning. He was on time, figured out the issue, and solved it all within 20 minutes.
Just like many other reviewers, I found my go-to plumber!We had a broken underground pipe connecting to a sewage pump. I asked three companies to give me a quote. The previous two just took a one minute look and asked for ridiculously high price. David is the only plumber correctly identified what caused the problem and offered me the best price. He brought an another crew with him the next day and fixed the pipe beautifully, he also offers a one-year warranty on the repair.Very satisfied experience, highly recommended!.
Great experience with Rooter-Man Plumbing; I was able to get an appointment with a quick turn-around; I was notified before the arrival time and the plumber was friendly and efficient.
Jessica Mao
10 months ago
I had Don come in to check my washing machine leakage cuz the handyman who did it did it in a rush and missed parts. Don was professional and answered all my questions. It was a positive experience.
Kyle came to help clear out our drain; he did a great job quickly and for a very reasonable price. I'm delighted I called them and plan to use their services again if needed.
Curtis was very quick to fix something I broke trying to remove some things myself. He welded on a new tub spout pipe for me and removed a corroded drain that was stuck in place. He was very helpful and didn't make me feel stupid - much appreciated!
I was pleasantly surprised at the amount of attention paid to my particular situation. My serviceman went over and above to explain why I was experiencing backup issues. Pricing was fair and he performed a camera check for no additional charge to make sure lines were clear.
We had a major league sewer problem with sewage backing up into our downstairs bathroom. We called our normal plumbing service, we had to wait 2 days for them to get us scheduled, and they were not able to fix the problem. Then we called Rooter Man. They were there with a couple of hours, fixed the immediate problem of clearing the blockage and then showed us the bigger problem via camera. The full fix required replacing damaged sewer pipes. That was late Friday afternoon , they had an estimate to us by Monday AM, and they began work early Tuesday. They had the whole thing fixed in around a half day even though the problem was worse than they originally thought and required them to go to the store to buy additional material. Dave and Eddie did a great job - they really know their stuff, and the work was done in much less time than we expected. I highly recommend Rooterman
Curtis showed up early (called first) was professional, quick, and took care of everything. During COVID, of course, and it was good to see appropriate safety precautions. Great service.
Curtis replaced my neighbor's and my house water cutoff valves, which were buried for years under grass and dirt. Quick response to our call, quick work and well done! Thanks!!
Called rooter man for regular maintenance on my tankless heaters. Curtis came next day on time and explained all the steps he was doing. Will definitively use them again.
Anthony DuBois
5 years ago
Gave these guys a call when my drains started backing up and they had someone here the next day. Curtis was on time, fixed my drain problems, and answered all the questions I had. I recommend Rooterman for anyone having drain problems.
While trying to get my property ready for resale, a leak sprung up where my yard meets the sidewalk. I called Rooter-Man on Monday morning and they were out to look at it later that afternoon. They were transparent about the nature of the repair and gave me an estimate there. 5 hours later it was all taken care of. I couldn't ask for more.
Made an appointment to for an estimate to determine the cause of a leak for a water softener. I am a new customer, the reviews looked great. Called, scheduled, No mention of a $80.00 estimate fee during the phone conversation. Service was interested in selling a new system which I understand but there was no mention of the fact that the valve which was the cause of the leak could be replaced. Their primary Interest is selling a new System. After a 5 minute conversation the service person then asked for the $80.00 and stated that it could be credited towards the $1500 price of a new system. Called to discuss the fee that was not mentioned and the customer service representative stated that the fee is usually not mentioned. I was shocked because the day earlier Excalibur Plumbing provided an estimate at no cost.
Annette Lucero
5 years ago
I called 4 different plumbing company's. Nobody had time or never called back. My original plumber was no where to be found which was his mistake Rooter Man fixed.Thanks to Rooter Man getting to my house the same day as the call. A plumbing pipe had been leaking for 4 weeks. Thank you Kyle!Annette in Cedar Park ?
Milds Revuelta
3 years ago
Rooter-man is my go to for plumbing issue. I was very happy with the work done today. Curtis was prompt, knowledgeable, efficient and professional.
Joshua was very friendly, professional and patient while answering all of my questions.
Don came over, diagnosed the problem and was able to fix it on the same day. Friendly, professional, good communication. Would recommend
Frederick Reinhardt
a year ago
My tenants called on a holiday with drainage issues. I couldn't find anyone that was willing to take any more appointments because it was a holiday. Rooter-Man rolled right on up and got my peeps taken care of in a jiffy.
Alysha Rainwaters
3 years ago
Rooter-man is the 3rd plumber I’ve had out this week and the only one to diagnose our problem. Curtis was very kind, through, and knowledgeable and I definitely recommend him!
I had them come out to service the septic tank in Round Rock. Byron was prompt and courteous and knowledgeable. This is a 1st Class company and would highly recommend them to anyone. Thank you for being a cut above the rest. I wouldn't waste my time or money on anyone else.
the rain stopped and for 3 Days everything dried up except my front lawn awful feeling to have no water but we turned it off tried to figure what to do. Fourth day I see a truck Rooterman Man .I called it a sign and wrote the number down. Within 1 hour of my call (which by the way Was answered on the second ring BY A PERSON) Curtis and Dru were in my front yard relentlessly at work. A e had water back within a couple hours and a lot of good conversation to boot. Don't search any further don't worry about the word plumber call Rooter man, guys I am so grateful!
Thomas Grauzer
5 years ago
Curtis took very good care of replacing our heat exchanger pump cylinder; I was pleased with his attentiveness and efficiency, and am grateful for his work.
We’ve had Eddie come out twice for different installations, and he’s friendly, efficient, and knowledgeable. He explains everything carefully and even goes the extra mile with things like checking our water pressure issue (which we will get him to fix.
Had a clogged toilet because of my tiny human. Called rooter-man and within 3 hours the problem was solved. Curtis was super professional and explained everything as well as suggestions to keep it from happening in the future.
Luke was easy to talk did the job well and professional
We have used Rooter-Man previously and their professionalism never ceases to amaze me, they came out quick and repaired a water heater problem. They also recommended things that needed to be done to bring the area up to code.
Emily Wynstra
2 years ago
They came out multiple times to address a recurrent problem with my toilet. The technicians were always extremely professional, timely, and courteous! I will use them again in the future if need be.
Curtis was outstanding and quick. He definitely knew what he was doing.
Anne-Marie Mckaskle-Davis
a year ago
Was able to get an appointment day of request, which was great. They were even able to come early. Quick service and super friendly and helpful technician. Always happy with the folks at rooterman.
Michael Sutton
2 years ago
Eddie was extremely courteous and knowledgeable. He answered all my questions and provided a step-by-step procedure and explained what he was doing and successfully fixed my drain issue. He provided recommendations based on my requests.
I had an emergency on a sunday and this was the only company who didnt give me the run around. I was able to send them a video of the issue and they responded immediately. Other companies were not even open to watching a video of the issue which is so dumb. I was really happy with the company from the phone call to the actual person who came out. They will be the first people i call next time.
Appreciate Dustin explaining everything before work was done. There were no surprises. They were responsive, knowledgeable and did a great job. Left repair area clean as they found it. Appreciate you.
Griselda Santacruz-Collet
2 years ago
They charge me $239 for clearing some debris in the septic system. It didn't fix the problem and they reimburse me. If you are looking for help with septic tanks they deal with small issues and pumping the septic tank system.
Céline van der Schee - Felan
3 years ago
Curtis evaluated the situation and quickly identified the issue, explained how he was doing to resolve it and made changes to the setup to prevent issues in the future. Besides the great service Curtis was very friendly.
Upfront with pricing and worked to get a fair price without trying to update the job.
Thank you so much Aaron for being my hero and helping me out when I was dealing with the emergency this morning! Went out to go to work and saw that it was raining-inside my garage...There was a leak that had sprung coming from the top of the water heater, spraying right up into the attic and behind the wall in the garage from within the water heater closet. You also spared me at least a concussion-ceiling caved in right over where I had been standing! I will definitely request you when I am able to get a new water heater and I want to thank you again from the bottom of my heart.
Jeremy Wheeless
3 years ago
This company is pro! Very quick response time. The professional plumber (Curtis) they sent out was exceptionally knowledgeable, and offered multiple solutions to my problem. Thank you Rooter-Man Plumbing!
Mohammad Salman Dhedhi
5 years ago
I had a water leak in my front lawn. The leak was close to a tree and 2 feet deep. Eddie and Kyle dug through 2 feet of dirt and tree roots and fixed the leak. It was a lot of hard work but they persevered. I highly recommend them for all your plumbing needs.
Our sewer line kept backing up due to roots, it was time to fix it for good. Wyatt came out, found the problem and was able to start the replacement process on the spot. Within hours of calling, the bad section of pipe was replaced and it was all done.
gail dickinson
6 years ago
My gas water heater went out and wouldn't re-light. I thought I was doing what the youtube videos showed but evidently I hadn't set the gas high enough to light it. He came promptly and lit the heater and did not charge since it was too simple. Rooter-Man is my new go-to company! Thanks so much!
Tim Lindstrom
6 years ago
Called when we had to shut off the water to the house. They came within an hour and was a very fast service. Wyatt did a great job explaining what had happened and completed the work quickly.
David Zambrzycki
6 years ago
Tory was my technician. He came by the house on time, was professional and replaced my disposal in under 30 minutes. No complaints here what so ever. I would use this company again.
C. Michael Tucker
2 years ago
Byron responded to our grinder pump failure within an hour of my call for help. This is the third time we have used Rooter-Man Plumbing. Each time they did everything we needed and all we could have expected. If you need a plumber, call Rooter-Man. They do it right...
Kenneth Simpson
4 years ago
Really great service. Curtis and Drew gave me a reasonable price for a pretty large job and wrapped it up that same day. I will definitely use this company again.
Nicholas Hahn
6 years ago
Wyatt did an awesome job. Quick, informative, and friendly. Thanks for coming out and fixing our pipe!
I had a pipe burst in my yard over the weekend. I called a little after 9am and Kyle/Drew were at my house within an hour, and the leak identified/excavated/fixed by 1pm. Very happy. Will call again.
Jennifer Nakamura
2 years ago
They helped us adjust the water temperature in our shower/tub, unclogged pipes so the kitchen sink drains faster and diagnosed a hole in our pipes/found old piping that needs to be replaced.
Curtis from Rooter-Man was upfront, responsive and gave an accurate assessment of the work and costs. Highly recommend based on my experience
Amber Laroche
2 years ago
My service tech was kind, informative, and professional. He was thorough when explaining the problem and the solution options. I am really pleased with the service and company and will use them again.
Wow. Curtis was amazing (from Rooter-Man Plumbing). He's so easy to work with, knows his stuff, is thorough, and just a nice guy!
Dick Brunebjerg
2 years ago
Very reasonable price. And very good service. Curtis was very professional, thorough and service oriented. I will definitely call them next time I have a plumbing issue.
Nandita Sabnis
10 months ago
They did a great job replacing my water heater! Professional, punctual, and great communicators
Collen was great and very nice to work with. We have recommended Rooter Man to our neighborhood group as well as Yelp.
Curtis helped us find the source of the sewer smell coming from our shower drain and replace the parts needed. He was very knowledgeable and efficient!
I found myself in a quandary recently. Our water pressure had been fluctuating for a few days and we thought maybe our water was being rationed during prime use hours. (Well every other weird thing has happened over the past year so why not?)Anyhoo -Saturday it went from a slow stream to a trickle to no water at all -and it was affecting all sinks, commodes and bathing facilities in our home. We are so clueless we still thought it must be a worldwide event! (Ok-maybe a neighborhood event...) so we polled our neighbors only to find they all had water!!What to do? Decided a plumber was in order. I began my research on Yelp of course and there were many agencies that had great reviews.I was drawn to Rooter Man as it had an abundance of 4&5 Star Reviews. Was family and veteran owned and operated.Being the frugals we waited until Monday to call. The call was picked up by the 4 th ring and Catherine had me describe our plumbing problem. She reviewed their schedule and offered an appointment Tuesday afternoon between 2-4pm. She advised that whomever was assigned would text me when they headed our way. She then advised the fee for the service call was $79, but said if we opted to have them repair the problem tomorrow that fee would be waived.I appreciated her being forthright with their processes. She was very professional and had a smile in her voice.The next day I missed a call from Catherine and when I called her back she advised they had a cancellation and could arrive between 12-2p if we wanted to take the earlier appointment. That was fine with us. She reviewed their process of having the plumber text us when on their way.Before too long I received a text from Byron with his picture- a great way of identifying who would be coming. There was also a phone number given should we have any questions.A text also came when he arrived at our home. Byron introduced himself. We described our issues with the lack of water.After listening he began removing the kitchen sink faucet head. I was telling him that in my restroom something resembling sand was coming out of one of the sink faucets. He asked us about our water heater and if we had a traditional style water softener. When we said we did he diagnosed the problem immediately. Evidently the softener had broken and was spilling tiny silicone grains out into our water pipes. He then began to run the water and sure enough out they came. He explained it was best to use the larger faucets to discharge the contaminated water. He opened the faucets in both tubs... wooo -E there was a lot of that stuff from inside the water softener. He told us that since we had a Moen Faucet at the kitchen sink - they had such faith in their product they would likely send us a new head free-no shipping-no nothing...what a great tip!! He said to simply email them. I told him I was concerned about the fridge too so he told us what to do about that to avoid using any tainted ice or water.He offered to replace the toilet tank innards or saud that we could do it as well to make sure they continued to function. He then tidied up the areas he had made repairs to. He was able to give us the invoice- we paid the amount due. After thanking us for choosing Rooter Man he said goodbye- and to call if any further problems developed.Byron was professional, and offered us some great tips. He was neat and clean. He was respectful of us as his customers.Should you need help with your plumbing we highly recommend Rooter Man Plumbing.PS-we thought the pricing was fair!
Curtis was super helpful and quick. He gave me advice on other plumbing projects I had going on. Nice folks to work with and super nice.
Sally Cutherell
6 years ago
They were able to get to me first thing the next day (after calling late afternoon). Wyatt arrived at the appointed time, got the job done, and left an estimate for further work needed. Well done.
Cutis came out promptly and worked diligently on a very hot day. He found the cause of my plumbing blockage and got it cleared. He also identified an issue at the city main so I know what to do next time.
Robin Mangahas
7 years ago
Fast quick same day service. Kirk was great and resolved my water heater gas leak. Will definitely use them going forward.
Abhi Ramaswamy
3 years ago
Curtis came by today to fix an issue I was having with a pipe. He was polite, efficient, and fixed the issue properly. I would definitely recommend.
Rooter man was very responsive starting with my initial request for a quote all the way through to the install. Jason texted me before arriving with an ETA and showed up on time and completed the work in the estimated time.
Kirk just finished repairing our main water line. He was quick, courteous, and did good work. I would definitely recommend these guys. Price seemed fair, also.
Curtis did an excellent job locating a leak for me. He was highly professional, explained the situation thoroughly, and all at a reasonable cost.
Karon Hammond
3 years ago
Rooter-Man has been great to work with, I am the director of a pre-school and they have helped us with several issues this past year. Highly recommend.
Claudia Garcia
3 years ago
great experience! Will use them again. They were available within an hour of the time I called, plumber was friendly and seemed trustworthy.
Tomas Arellano
8 months ago
Came out and replaced a sewer pipe that had a cracked joint. Very professional and would recommend to anyone needing help.
Mihir Shiveshwarkar
2 years ago
Collen went above and beyond in figuring out what was wrong with he toilet. It was not easy to figure it out but he was persistent and eventually managed to find out the issue. Definitely recommend! 5 stars!
Work was done quickly and was able to schedule quickly. Job of fixing 2 leaky tubs and a sink faucet was completed within 2 hours.
Wyatt and Mac were very professional. Arrived when they said they would. Stayed with the job to completion. Answered all my questions and provided information I need as a new home owner. Very friendly and very nice people.
We had a clog that almost destroyed our sump pump. But Curtis managed to clear it and save the pump. Saved us money and a headache too. Would recommend.
Drain replacement on my bathtub excellent service.
I had to get a new water heater and have an outside leak repaired. Dylan did a great job and was very professional. I highly recommend Rooterman.
tova weinberg
3 years ago
Curtis was great! He was prompt, fast and was able to repair my sink to fully functional in no time!
Irene Tusing
10 months ago
This is the best plumbing service in town…the tech was so professional and courteous! I recommend them to everyone!
Needed help with modifying the existing pipe system under the sink. The technician, Colleen, came with all the equipment needed for the task and finished it quickly.
I was very pleased with the service I received from your company today. The repairman, Curtis, was extremely helpful, professional, and prompt. I would definitely recommend your company to others. Thanks for your service!
I had a water softener installed. Curtis and Britany were great! They were very friendly and made sure everything was working well before they left.
Superb service reasonably priced. I cannot say enough good things about how excellent the services we've gotten from these folks have been. Extremely professional and helpful, explaining everything they're doing and why they're doing it seems to be the basic mode of operation.
Curtis and Warren were great all around--smart, articulate, thoughtful, efficient, and carefully clean. I would have them back for a repair or project anytime.
margaret sherry
6 years ago
Kirk came on time and went above and beyond for me.The shower stem proved to be a challenge but he solved the problem. Can't thank him enough. I will definitely call Rooted Man Again!
Great quick repair from a very knowledgeable technician.
Justin Davis
7 months ago
Curtis is very knowledgeable and explained every step that was being taken.
Sheryl Beardsley
2 years ago
We called them this morning they showed up this afternoon. Installed our new water heater and we’re done by about three. Great job guys thanks!
Curtis was awesome. Had a bad clog that he removed. It wasn't easy as it was way down in the drainage pipe. I highly recommend Rooter Man!
Michael Padilla Torres
a month ago
Great service recommended highly!
Rooter-Man sent an excellent and knowledgeable plumber to my house and took care of my problem quickly and efficiently. Could not be happier!
Both service calls have been prompt, the technician (Curtis) explained what he was doing and showed me the parts, and the repairs were successful.
Chris Tesoriero
5 months ago
Curtis K. went the extra mile to get me back in action - thank you!
Quick response, knowledgeable people, good work
Catherine Crane
3 years ago
We are so grateful to have skilled professionals arrive and get everything fixed quickly and efficiently. It was obvious they knew what they were doing and it was not a simple situation. Thank you Curtis.
Deborah Berra
7 months ago
Curtis was professional, competent, and friendly. Excellent service.
Curtis was very professional, got the job done correctly and didn't cause a mess in my kitchen. Excellent overall experience
It started raining in my room in the middle of the night because of a backed up drain. Rooter-Man was the only plumber that I called that had someone who answered their phone in the middle of the night. Wyatt came by by 9:30 and fixed everything up by 10am.
Curtis is our repeat plumber. He's great. We ask for him by name. You won't be disappointed.
These guys are always great and beyond reasonable with their pricing.
Had them out again today. Eddie did a fantastic job.
Friendly, knowledgeable, and professional. Allowed me to see the camera view of what was happening in my pipes. Thanks!
Replaced an old Water line behind my Refrigerator. Work was well done and it was not very expensive. Great job! Thank you!
Jason at Rooter-Man was great and fixed the problem fast! Great job and would recommend rooter-man and ask for Jason definitely!
I needed a new pressure reduction valve, and Curtis from Rooter Man replaced the valve quickly and efficiently. Great service!
Super awesome and professional. The guy fixed everything and explained in detail what was wrong etc. Thanks guys!
Jenny KNOWLES
2 years ago
I cannot think more highly of the service technician that they sent out, the speed with which they arrived, the professionalism with which they conducted themselves during a weekend in a chaotic family home, and the price for all they did.
Curtis was on-time, friendly, and worked hard to complete a double-elbow pipe replacement for an incredibly good price ?
Collin was great. Highly recommend!
Tim Smallwood
2 years ago
Collin showed up on time
He found and fixed hole in pipe in under an hour
Let us borrow a fan to help dry things out
I'm a satisfied customer.
Randal Ford
10 months ago
Highly recommend. Rooter man is always my first call for plumbing issues.
steve tomich
10 months ago
Dustin is sharp, courteous and professional. Great experience!
David Jacobson
2 years ago
Curtis is professional and dies excellent work. He prides himself in doing the job the right way.
Curtis is wonderful! Very knowledgeable and professional. Communicates all steps so consumer is aware.
Arrived quickly and on the same day for the estimate, though the estimate was higher than I expected, so I didn't continue with their services.
Chris Harwood
5 years ago
Curtis was very helpful and knowledgeable. He resolved our tankless water heater issue.
sheila Joseph
5 months ago
Byron was professional and courteous.
Stormi Beckham
6 years ago
Just had Kyle from Rooter Man fix my bathroom shower drain. he did an an excellent job solving the problem. I would recommend him.
Always a great experience with Rooter Man, and happy to know Curtis always has our back!
Curtis was very helpful and was able to get the job done in a reasonable amount of time at an affordable price.
Mike is the best! Great service, great quality, great value. Definitely recommend!
The best part was the plumber himself. Eddie was knowledgeable, helpful, and professional.
Anthony Filoso
4 years ago
Curtis was great, arrived on time, gave a fair estimate, finished the job, cleaned up the work area
Emily Waldmann
7 years ago
Prompt and quick repair - Kirk was wonderful - explained everything and gave very fair and accurate pricing compared to other estimates!
Maria Sullivan
5 years ago
Great service by Curtis! Prompt, and very careful with my floors! No more clogged drain!
jessica spina
2 years ago
Curtis to the rescue! Was super knowledgeable, fast, professional and courteous. Thank you for helping us on this cold Texas day!
Ersten Fuller
5 years ago
6/2017 - Once again, Rooter-Man saves the day. Kyle and Curtis are fast, friendly and knowledgeable. Thanks guys!!
Curtis was very polite and professional. Great work at a fair price!
Curtis was knowledgeable, helpful and patient.
Great job, good price, quick execution!
water softner unit repaired did a wonderful job will use again
Curtis with Rooter Man always crushes it, has helped us out over the years - would recommend!!
Carlos Rosales Fernandez
4 years ago
Curtis K. did an excellent job removing a stoppage for us. Clean and uncomplicated. Thanks!
Barbara Springer
6 years ago
Within in an hour of my phone call Wyatt arrived and took care of our problem and cleaned up afterwards. We are pleased.
Heath Detrixhe
a year ago
Excellent service from these guys! Byron was amazing.
Kimberly Gross
6 years ago
Wyatt was wonderful
handled all my issues quickly and did a great job
highly recommend
Arrived early, Gave me the estimate, Completed the job. Was very courteous.
Thank you
Curtis was prompt, helpful, and informative. Thanks a lot for the fast turn-around!
Michael Sullivan
7 years ago
Great company had them pump out my septic and they were on time and bryon was very helpful.
Jason was awesome and helpful
Amazing customer service when I needed a new hot water heater. Jason was the best!
Kyle Kundivich
7 years ago
Service was fast and cleaned up area. Kirk was professional and thorough. Definitely recommend!
Curtis was great - would definitely call again
Joanna Redfield Vaughn
5 months ago
Very competent people!
Matt Blackman
3 years ago
Curtis was fantastic! Fast response and he went over and above to help me.
They see on time reasonable and get it done quick . I highly recommend using them!
Travis Doolittle
5 years ago
Curtis was great! Quick work and good service. Thank you
Dillon Townsel
3 years ago
Super fast response & service times, and the teams were able to address my issues in the same day!
I was services by Alan who I’ve found to be professional, polite and willing to solve the issues
Joey Freedman
2 years ago
Collen was awesome. Really appreciated his insight and professionalism.
Collen and Byron both exceptional, thorough and creative.
Nick was great and very experienced.
Came quickly and had nice and professional service.
steve roberts
3 years ago
water supply line leak, fixed fairly quickly given the digging and at a fair price for plumberswill use again when needed
federico tejada
7 years ago
Great service, the expert was very knowledgable and explained what needed to be done. Extremely happy with service and work
Lorenzo McWilliams
3 years ago
Showed up earlier than promised. Fixed the leak quickly. Recommended.
Sylvie Pouget
3 years ago
David did a great job. Super efficient and super nice!
Everything works perfectly! The are the go-to plumbers in Austin! Could not be happier.
Rosalyn Rosen
3 years ago
They were prompt and honest, efficient, and solved my problem. You can't ask for anything more.
Curtis was GREAT! I highly recommend Curtis and this company!
Highly recommend Rooter-Man Plumbing! Also do a fabulous job.
Kenneth Marler
9 months ago
Professional, friendly, trustworthy, great work.
The service was completed and well done but it was extremely expensive.
Excellent service. Analyzed problem and fixed it fast. No leaks.
Judith Fernandez
7 years ago
Very efficient and diligent doing his Work
We highly recommen their services.
Curtis did a fabulous job repairing and unclogging our garbage disposal
Oliver Smith
2 months ago
Excellent service.
Couldn’t be more professional. Great work in fast time at a great price.
Andrea Palazzolo
3 years ago
Awesome and reliable every time for our office!
Poor company poor service lazy people too much price Aaa auger plumbing much better Excellent work way better price & friendly Service
Michael Chihal
a year ago
Great service and will def use again.
Showed up on time and got the job done quickly. Would use them again.
Very friendly, professional and fast service.
Stephen Schadt
3 years ago
Quick, friendly service from Jason! Highly recommend.
Patrick Bradshaw
a year ago
Responsive, professional, on time, efficient. 5/5
Kyle did an amazing job...could not be happier
Pat Anderson
6 months ago
Excellent service.
Quick response, clean and resolved the issue quickly. Would recommend
Excellent work! Definitely recommend
Curtis stayed late and made sure everything was right.
Elizabeth Flagg
2 years ago
Did a great install on a complicated dishwasher
joanne brininstool
a year ago
Excellent service. Reliable and efficient.
Tate Witcher
10 months ago
Great customer service!
Alicia Marie - People Biz, Inc.
3 years ago
Highly professional - fast on time service !
Excellent service: professional, knowledgeable and reliable
Good value, great service.
Great job, completely resolved!
Jolene Carlson
a year ago
Excellent all around
Wyatt was great!! Thank you!
Thebeast 7642. Bro YEET
2 years ago
Wonderful service!!!!!!!! Definitely recommend to anyone needs service!!!!!!
Robert Freymuller
9 months ago
Very professional
Very professional and friendly
Rebecca Dillon
3 years ago
Eddie was great!!!
Allen the technician who helped us was very professional. He did a great job fixing the wax ring. The service was scheduled within a day.
Called for a emergency yesterday as my toilet was flooding my downstairs and could not be told no one was available for emergency until I gave all my information......shouldn't you tell me if someone can come first? Have my info to just be told no one available
Had my incoming water pipe burst at night, called the next morning and Luke was out within 2 hours. He finished the job in another 3. He was professional, did good quality work, and was clear about the options. They turned a stressful experience into a positive one. Would definitely choose again!
Bob Renninger
10 months ago
Alex Garrison
3 months ago
william mcbride
a year ago
William Scroggie
2 years ago
Megan Viktorin
a year ago
Marilyn Patton
4 years ago
Gordon Gorychka
2 years ago
Ashley George
3 years ago
Jonathan Seckler
2 years ago
James Johnson
3 years ago
art vandelaye
2 years ago
Matt Breckbill
3 years ago
Thomas Wilkinson
a year ago
Wendy Gonzalez
8 months ago
Eric Carpenter
3 years ago
Natalie Moore
2 weeks ago
sheetal shetty
4 months ago
Sharang Wakankar
6 months ago
Christopher Beeler
2 years ago
Brenda Martinez
9 months ago
Eileen Groves
3 years ago
Jessica Eichmiller
7 months ago
Renju Mohandas
8 months ago
Larry Simmons
8 months ago
Ginger Wehrenberg
2 years ago
David Johnston
a year ago
Paige Douthit
3 years ago
Jaclyn N. Sepp
2 years ago
Mathew Chacko
2 years ago
Sheetal Shetty
3 years ago
William Henry
2 years ago
Graham Smith
2 months ago
Chitra Nariani
a year ago
Courtney Sculley
2 years ago
Steve Sinclair
a year ago
Allison Lopez
7 months ago
Brandon Galloway
2 years ago
Tracie Newcomb
2 years ago
marilyn mccarthy
2 years ago
Cindy Milton
2 months ago
Summer Cacciotti
2 years ago
The Dramanator
2 years ago
Maryrose Spadini
3 years ago
Monica Hernandez
4 years ago
Allison Robbins
2 years ago
Barbara Lampley
a year ago
Kristen Young
4 years ago
Eduardo Montiel
3 years ago
Karen Conrado
2 years ago
Ray Blackburn
5 years ago
Kristopher Robin
3 years ago
MaryVirginia Mach-Wier
a year ago
Dwayne Hardin
2 years ago
Gopinath Sundaramurthy
2 years ago
Mike Browning
2 years ago
Jerry Krusinski
2 months ago
Megan O'Malley
a month ago
R. J. Fechter
2 years ago
Greg Davenport
a year ago
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