Description
When you need an emergency plumber near me in Austin or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. If you experience water & sewage backups, we specialize in water damage restoration & water cleanup services too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, All Types Of Drain Cleaning, Backflow services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Sink repair & installation services, Site Evaluation, Sump pump services, Video Camera Inspection, Video camera line inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Drainage service, Flooring, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Ricardo Chavez
6 months ago
Greg was really friendly and did an awesome job. He went above and beyond to make sure that everything was up and running with no more issues before he left, while also answering all my questions and making sure that we were set up and ready to go. I really appreciated all his help and his work to solve our issue, specially with it being 7:30PM on a Sunday night.
Anna Maijala
4 months ago
The day before a huge cold front came in, we had an outdoor spigot break off, and had to turn water off to our house. Other companies we called couldn't get to us for about a week, and we would have had to go through Christmas with no water.Roto Rooter got us scheduled the very next morning. The plumber who responded to our call was very professional and nice, and explained everything well. He was actually 5 minutes early, which I thought was amazing since I was fully expecting to wait hours like I have with other home services I've had done. The repair was done quickly and held up great through the cold snap (and more). We were only without water for less than 24 hours.Disaster averted! Thank you!
From start to finish Ronnie was amazing - super sweet and helpful. He was very thorough and diligent to make sure things went smoothly and I felt reassured. He and Kyrsten both helped me start the insurance claim. He explained everything in language I could understand and kept me updated throughout the day as he worked. Couldn't be happier with the service.
Did you know angels wear Roto-Router uniforms? My broken supply line and flooded house required prompt attention, and they provided it promptly, competently, and pleasantly. They showed up...worked efficiently...and walked me through the multistage process for full recovery of my house. Still steps to finish but Chad, Javier, John, Jason, Caleb and the plumber who cleared the drains....You Rock! Thanks a million!
Morgan Hinojosa
a month ago
Greg was absolutely fantastic! He arrived on time and was happy to help fix an extremely clogged drain as well as an issue with one of the toilets. He explained the issue and also the work guarantee Roto-Rooter includes with their service. It is really nice to have a company show up and do a great job, especially in the current “take it or leave it” climate that is so prevalent today.
Had an issue with my very old water heater, which they promptly diagnosed and replaced. The new heater had better water pressure, but this unfortunately resulted in ~15 years of debris in my pipes clogging my kitchen sink. They happily came back out and replaced my kitchen sink, free of charge. Highly recommend their services!
I decided to go with Roto-rooter because I needed a Saturday repair and they were the only company that answered the phone. I accepted my request right away and gave me updates on my technician ever hour until he arrived. Work was high quality and technician was very professional. I will call them again. Highly recommended!
Excellent work! Would recommend Jordan to my friends and neighbors. He was skilled in solving a lot of issues and worked diligently through some tricky problems with getting the water hot. I will definitely recommend him to friends and neighbors. 5 stars for excellent work, patience and thoroughness. Bravo!
Valerie Blevins
2 weeks ago
We called Roto Rooter because we had sewage backing up into our showers and toilets after hours. They got someone here (Greg) in less than an hour. He was very nice and professional and got our clog cleared within 30 min. They will follow up with additional steps this week as well. We used them a year ago for a pipe that clogged due to roots and they came out right away, showed us everything they were doing and got us fixed up within the day. I highly recommend them. They are also reasonably priced.
Andrew Brown
4 months ago
Clean out service came quickly to remove a clog. The video camera follow up, which is part of the service, took another week to finally get done. I don't have a clean out so i had to keep my toilet pulled while waiting for that service. Not great communication or urgency on the part of RR to get it done.
Sara Rodriguez
5 months ago
I really regret calling Roto-Rooter.I own a duplex in Austin. My tenants unexpectedly had their gas shut off by Texas Gas, and when they finally came to turn it back on, they did not start the water heater.We tried multiple times to start the heater ourselves, knowing it should be a simple fix, but just couldn’t seem to get it started. I was worried about the tenants as they hadn’t had hot water for days at that point and it was set to freeze that night. I decided to just go ahead and call someone to come out and help, as I thought there may need to be a part replacement.Roto rooter came out the same day within a matter of hours, which is commendable. They charge a $75 service fee which can be applied toward the cost of work if work is done. The technician was very friendly and kind. I explained to him the issue and that I thought it was a problem with the igniter. He told me if he could get the water heater to start, it would be $300. I honestly thought he meant that would be the price to replace the piece I thought needed to be fixed. He then proceeded to start the water heater simply following the same steps I had been doing. I was surprised and relieved that it worked without repair. He then told me that that alone would be the $300 that we discussed. I was shocked. A decent service would’ve charged the service fee (seeing as no work was done) and that would be more than reasonable. Roto rooters service charges are extremely expensive, and I felt taken advantage of because I didn’t fully understand what I was getting myself into when I agreed to let the technician try to start the heater. I’ve seen multiple reviews now calling them out for their predatory pricing mechanisms. Will not recommend this company to anyone and will not be calling them again.
Billy Blackman
2 months ago
Adam came out super fast, was very nice, informative & transparent. Got the job done quickly. Appreciate it very much. I’ll definitely use them again if the need ever arises :)
They were very professional and considerate. Mark D. Was awesome. Very knowledgeable and explained so much to me. He was very nice and went beyond the call of duty. Highly recommend them.
Daniel White and Greg Lancaster responded to my panicked request immediately and were there within 30 minutes on a Sunday. They quickly diagnosed and cleared the clogged pipe issue and had us back up and running in less than an hour! They were both extremely courteous, kind and efficient! Great customer service!
Crissa Toledo
a month ago
Javier came through at 9pm on Friday evening and stopped our leak! He was joyful, quick, tidy, and fixed our situation in a quality way. Can’t recommend Javier more. Thank you!
Sheryl Sapriel
a week ago
I called Roto - Rooter on Mothers Day afternoon and a technician was at my house in about an hour and a half. Mark was courteous, professional and patient. He diagnosed and fixed our issue quickly.
Mary Metcalf
2 months ago
Shannon and Patrick were quick to respond to our plumbing problem. It was filthy, unpleasant work, and Patrick had to army crawl under our old house to get it done. But they were pleasant, efficient, and professional. Thank you!
Megan McDonald
2 months ago
Jose and Jesus did a great job! They were prompt, courteous, neat, thorough and took time to make sure my husband and I understood exactly what they had to do in order to stop a hot water line leak in our master bathroom. Highly recommend!
Mark came out to the house to clear the line to the septic tank. He was friendly and professional. He helped describe the problem, he took care of the problem, and even gave us tips on helping to keep the line clear. Great experience, especially having to deal with stuff plumbers deal with.
Dianna Monroe
2 weeks ago
I used Roto-Rooter to fix my toilet. Oscar was professional, responsive, and on time. The price was in par with other plumbers. He confirmed with me before he started and gave me an estimate. I would use them again!
My technician, Oscar did a very thorough job. I was his last call for the day, and he was tired, but he made sure everything was okay before leaving. Really appreciated all of his hard work.
David Friedrichs
4 months ago
Our bathroom sinks were clogged inside the wall where this DIYer could not go. Roto-Rooter service was excellent. I received a quick appointment, service met our expections every step along the way. Our service tech, Mark, was friendly, knowledgable, conscientious and capable. He was a thoroughly qualified professional. Thank you Roto-Rooter.
April Edmonds
a month ago
Adam was very friendly and helpful. Cleaned out drains pretty quickly and gave us great advice to keep them in good shape.
Despite some arrival dispatch miscommunication- Greg was professional, timely, friendly and very kind. He fixed the problem - explained process and gave me info on next step due to his findings.
Blake Ashley Hart
3 weeks ago
We had an emergency situation and they were there just a few hours later. They were very thorough in explaining the issue and our options and completed the work very quickly. Thank you Mark!
Robbie McDonald
a month ago
Javier sets the standard for this entire industry - I've never met such a hard working & genuine individual like him. He was the definition of a problem solver and had a tremendous sense of humor. 12/10 on my recommendation of Javier!
Krystal Khail
2 weeks ago
Greg & Daniel were informative, profressional and understanding. From the moment they arrived, I knew I was in good hands! If you have any plumbing needs, they are the ones to call. Thank you both again for all your help!
Brooke Parks
2 months ago
Mark, the technician, was on time, professional, and very knowledgeable. He clearly and patiently explained what caused the problem and everything he was doing to fix it. He also thoroughly cleaned up the area where he was working when he was done. The sink has been draining perfectly.It was a pleasure working with Mark and Roto-Rooter.
I think his name is Mr. Greg he was very polite and whoever is the supervisor I would like to think that supervisor to because my dad is dying of decompensated psoriasis of the liver and he elected to do hospice at home and I need the water in the pipes working so I thank you from the bottom of my heart. It’s just me and my father here and I thank you so much.
Technician Mark explained in detail the procedures he was going to use. In addition, he answered all my questions and went out of his way to explain problem, causes and what was needed to bring my home back to where it was before the occurrence.
Oscar was friendly and professional, it was a real pleasure interacting with him! He took care of our issue quickly and made some excellent recommendations.
Steven Ettle
4 months ago
Our business had a leak in the main line and were unable to open because of it. Within 24 hours, Roto-Rooter had a team diagnose the issue, locate the leak, repair it and get us back in service as if nothing had happened. The loss of only 1 day was huge for us as we are a bar who can't be open without running water and do most of our business on nights and weekends. Thanks for bailing us out of a difficult situation, Roto-Rooter!
Oscar was able to determine what was causing the problem with our shower drain. He explained the problem very well. He was very kind and professional.
Don’t use a plumber that 1) refuses to even give rough pricing over the phone, 2) uses a price book instead of an hourly rate, 3) charges a house call fee just to provide pricing.They’ll show up, glance at the project, and pull an exorbitant number from an obscure pricing system. You’ll pay $1500 for a 2 hour job because you don’t want to lose the diagnostic fee when you could have paid an honest plumber $150-200, maybe even $250, per hour to do the job.That was me 3 years ago when I was dumb and used Roto-Rooter. Never again. Now I have a guy I pay a fair hourly rate.
Brittany Oakes
a month ago
Oscar was prompt and efficient. He did a great job fixing our issue quickly and explaining the next steps for us. He is a master plumber.
Larry Ray Turner Jr
a month ago
Ronnie showed up very professional was on point about the whole situation took care of me in a quick way and then was very polite and on time I would definitely use Roto router especially Ronnie Garrett on any job that I need with plumbing.
Collin Marsaw
2 months ago
I appreciate working with Oscar, he was awesome. He receives 5 stars in my book. Roto-Rooter gets 4 stars for price.
Oscar was so nice professional and thorough. Quick response and explained everything very well. Worked with the pricing and a great guy!!
Excellent work and customer service. Oscar, the technician was very courteous, friendly, and helpful in resolving the plumbing issue I had. Definitely recommend A+++.
linda mcclain
7 months ago
Mark came to assess and quote for a routine maintenance service. The price was more than expected even with the coupon, but Mark was very professional and even gave good hints for diy maintenance even though we did not use them today.
Would call for more significant issues
Christian Liipfert
a year ago
They scheduled an appointment within 2 hours of when I called, same day. Technicians were polite and knowledgeable about grinder pumps. Cleaned up after themselves. Difficult to compare price.The system failed after three days. Greg was back two hours after I called. He worked all day to track down the electrical problem. Jesus and Jose came that evening, and again this morning. It’s fixed. The 6-month warranty covered it all. Technicians were all professional and pleasant.
Imelda Phillips
7 months ago
We thought we had a leak so we called Roto-Rooter on a Friday.The serviceman they sent, Javier, was wonderful and thoroughly performed leak detection but did not find any so he requested for a follow-up for another team to come. The next team came and were just as thorough using high tech camera all for one service fee. Great service overall.
Mark Ibrahim
4 months ago
My tenant was having issues with the water heater. In turned out to be that it needed to be replaced. Javier helped us through the whole process, completed the installation the next day, and for a reasonable cost. I would 100% use Javier again!
Laurie South
5 months ago
The plumber who came at night on an emergency call was excellent and fixed the problem. After another man came out a few days later to check inside all our pipes with a camera and discovered a root starting to grow in. It was expensive but totally with it. Such good service!
We called on Friday around noon, at 6pm that same day they were at our house to help fix our clogged toilet. I believe his name was Mark, and he did a fantastic job getting our toilet in proper order. He did a few test flushes just to make sure everything was good to go. I definitely recommend this company with your plumbing needs
Deanna Mercer
4 months ago
Larry was the best plumber I have ever used. He is a genius and figured out the problem with lack of hot water facuet working. Will use Larry every time I have a plumbing issue. Larry is the plumbing miracle guy. Again, thanks Larry for your insightfulness. God's blessings. Keep on working miracles.
Sara Bledsoe
6 months ago
I had a mainline backup/clog, and they were here so fast. The guy was very nice and professional. I’d been a little worried about going with a huge company, but it was a great experience.
Adam was very informative and helpful! He finished in under 30 mins and also very courteous.
Jordon, Luke, and Jason did a GREAT job of working to get the large replacement of the main sewer line under our house on a Saturday and stayed to see the job Finished !! Thank YOU !!
Peggy Browning
7 months ago
Jose and Jesus were totally professional, courteous, and knowledgeable! They diagnosed the plumbing problem, and fixed it right away! They went above and beyond to give excellent service!! They were a blessing!!! This company’s rates are very reasonable, too!
CJ Sheldon (CJ)
3 months ago
Jordan and Luke did a fantastic job, professional, on time, fast and clean with the service. They replaced sections of broken pipe due to root invasion.
Vicki Pearson
5 months ago
Great response time to emergency back up on a Sunday. Three staff helped assess and manage the emergency situation and make recommendations for long term remediation. Took our concerns very seriously. Shared in d detail emergency recommenations as well as long term proposals foWould definitely recommend
Stephanie King
4 months ago
Mark did a great job. Worked really quickly and efficiently which was super appreciated since it was late and I had two sleeping kids in bedrooms nearby.
Laura Fairbanks
5 months ago
Thank goodness I called them because we could've gotten out what he got out of our sink and disposal! He got here the day we called! Disposal and sink work a lot better!
Good job!
Richard Evans
a month ago
Our representative Oscar was extremely professional as well as friendly. He did a fantastic job.
Denise Alvarez
7 months ago
Alex was very courteous and informative in explaining what he needed to regarding our situation. Our pipes got backed up due to flushable wipes. Unfortunately, thanks the the labeling on the packaging claiming that they were safe for flushing, my pocketbook is a little lighter. Making the appointment was effortless. I got a courtesy call letting me know when the technician was on his way, and Alex arrived within the estimated time of arrival. Would definitely recommend to anyone if you find yourself Ina plumbing crisis.
Vincent Tangredi
3 months ago
The plumber installed my garbage disposal and charged me almost $500 for 15 minutes of work. I will probably never use Roto Rooter again. I was robbed.
Mark was very professional, informative, honest and respectful. We were extremely pleased with his work.
Oscar was quick and very professional, worked with me and had me up and running in no time. Thorough and professional!!
Francisco Elizondo
7 months ago
Overpriced, make sure to quote with other providers too to compare. They quoted $3,200 for a fix that was literally changing an elbow in a PVC connector, fortunately I had someone else to compare quotes. Also they charged me $69 just to give me the quote. Ridiculous.
Last night was the worst, flushed my toilet and it backed up into my shower stall, I called Roto-Rooter's emergency line, and first thing the next morning one of their Excavation Specialists, Oscar was there to help clear out my main drainage line! He explained everything well, was super polite, and we got everthing back to normal. I highly reccomend!
Drew Johnson
8 months ago
Dionte' Smith came out to our business as a field supervisor to diagnose backed up plumbing and gave professional, well-explained solutions to mitigate fallout after the incident. He was really personable and went out of his way to follow up in person after his initial visit. He knows his stuff and has an understandable concern for the health of people when it comes to water damage.
Benjamin “Blinn” Covington
a month ago
My technician Gilbert Ventura was friendly and solved my issues rapidly. Beyond that they taught how to repair this issue in the future.
Suzanne Kennedy
9 months ago
I would absolutely recommend Roto-Rooter for your plumbing care. This company goes the extra mile to provide a level of service that is unparalleled.The communication from the dispatch person was excellent. We were given constant updates as to the ETA for our service. I was able to get in touch with the dispatch very easily too. No long wait behind an automated message system.Greg arrived first and provided outstanding service in trying to help locate the problem. He was very patient and careful within my new house and new carpets. He quickly called in additional help and a camera scan as soon as he recognized that it was not a simple fix so that I would not experience any further delays.Daniel arrived within 20 minutes of the call to take a camera to the pipes. Daniel was excellent in explaining the process and then locating the clog in the pipe. He stayed in constant contact with me to assure me that they were on it and he brought in an excavation team to dig to the pipe. This went a long way towards reducing my anxiety.Jason and Cliff arrived to dig into the ground and find the clogged pipe. They were also able to locate the missing outlet valve which was deeply buried under the landscaping and gravel. With the valve exposed, they were able to unblock the pipe and solve the problem. They were professional, patient and very kind and empathetic.The entire staff at Rotor-Rooter in this area (San Marcos- Austin- and north Austin) were all professional, patient, empathetic, excellent communicators, caring of my property and home, and worked their butts off to help me get the plumbing operational. Why would you call anyone else?I highly recommend calling Rotor-Rooter for any emergency plumbing issues. The help came fast and I felt confident that I had the best, most knowledgeable team. My anxiety was greatly reduced by their care and concern for my plumbing and their expertise. They are truly experts at what they do. Well worth their weight in gold!!So grateful the first plumber who looked at my problem for recommending them. I would not hesitate to call Rotor-Rooter and work with Greg, Daniel, Cliff, or Jason again for any problem I have.Use Roto-Rooter and save yourself a lot of stress and time. Work with the best in the business!
ronnie garrett
3 months ago
Ronnie and Patty did a great job on my bad pipe they located leak quickly and exsplained everything and gave options they also got some one out to clean up mess
Colleen Gibbs
2 months ago
We appreciated the fast response, Mark went out of his way to take care of our clogged line and to find the problem, a crushed line going into the septic.He gave us suggestions and solutions about how to solve it quickly.
Javier was kind, responsive and accommodating. He fixed my plumbing issue within a very reasonable amount of time. I will be using their service again in the future!
Karen Elvonna
4 months ago
Ronnie and Patty replaced my outdoor water hose bib, which was damaged by freezing weather, leak tested the line, and helped come up with a good way to prevent this from happening in the future. Thanks!
Adam was awesome. Was extremely helpful and informative, and explained everything in a way that made sense of the problem and how to fix it.
Dennis Wolking
7 months ago
The Thursday service was very professional and friendly. He kept me informed as the work progressed. Wednesdays customer service was very poor. Text msg that the tech will be here in 30-45 minutes. An hour later no tech. I sent a text for a new ETA. Shortly thereafter I received a call saying that the tech would no be coming on Wednesday.
Great job! Showed up when they said they would and did what they said needed to be done for the price I was quoted at.
Stephen Guilbert
2 months ago
Update 2023: Ronnie and Patty came out late in the evening to fix a pump that had died. They are both professional, friendly, knowledgeable and communicate very well. They stayed late to get this done given I was going out of town for the weekend and I cannot thank them enough for the late night and hard work to get this done.Y’all are the best and thanks again.Stephen and Mary
Blake W. Ford
9 months ago
We had an issue where our clean out was clogged after we moved out for a prolonged period of time during a renovation. During the site visit, the tech quickly looked at the layout of the system, presented our service options, and handled the problem. He was kind and professional and mentioned that the service itself (a cleaning) was warrantied which surprised me.
Professional and my technician was polite, very knowledgeable and will use this company again in the future
keith mcgrory
6 months ago
called on a wednesday and was told plumber would be there in an hour. this got pushed 4 times and they showed up the following day. was not advised what price would be, got billed $700 for pulling and clearing a urinal, visit was less than 30 minutes. 4 attempts to reach management resulted in a combative dale who has abrasive and unhelpful. call a small local plumber and avoid these rip off merchants.
Morgan Harrell
7 months ago
I had an upgrade water heater to commercial with an extended warranty to replace my old water heater. I also have a new gas control valve. Larry is fabulous. I highly recommend him. He did me a huge favor by not buying residential for replacement parts.
Oscar did a first rate job tracing some water lines --not owned by the city-so that the folks coming to install a gate and fence did not damage them. They have experience and tools to do the job right. Oscar was a first rate engineer with a world of experience. Highly recommended.
Kristen Mccallum
8 months ago
Chad Jones has been an exceptional human to work with. I trust that the job is not only going to get accomplished, but that it will also be done correctly with the safety of my family coming first. Thank you, Roto-Rooter and Chad!
Desiree Campbell
a year ago
So the technician was very professional he explained everything that he was gonna do and did exactly that...now when it come to dispatch I have a very different opinion. I was originally scheduled for Monday between 8-12 which was confirmed by email and text. When I hadn't heard anything the lady in dispatch tried to lie and say I was scheduled for Tuesday if they were to busy and couldn't get to me she should have just said so instead of lying about it. Y'all have phone calls recorded for quality assurance I'm sure y'all will know who she is. Other than that service was great.
Melissa Garrett
a year ago
Chad from roto rooter water restoration was amazing! My toilet flooded my bathroom and bedroom and Chad was able to thoroughly walk me through what needs to be done and explain why. He provided detailed information on the next steps as well as provided information directly to my insurance making this a much less stressful process for me. Jason was called to help fix my toilet. He arrived in a timely manner and was able to quickly service my toilet. This was an overall great experience and will use and recommend them going forward.
Kent Browning
9 months ago
Called last night about 10 PM for a plugged sewer line. Answering service said they had someone on call. They called back the wrong number to say they had nobody available until morning. The next morning they were responsive. Had someone there about 9:00 AM. Cleared the drain pronto. Then sent a camera person to check for future trouble. Cost roughly doubled in 10 years since last time this happened. But worth the cost to get it done and checked out.
Quick turnaround time from appointment set up to arrival. Less than 24 hours but WAY too expensive for a toilet installation!! $600?!? And we already had the toilet!
I had an emergency toilet issue on a Sunday. They dispatched Logan for the call that afternoon. Logan is a very polite gentleman. He replaced the wax seal to my toilet and caulked around it. He explained in detail the process and showed me what he was doing. He cleaned very well after the job too! I will be using Roto-Rooter for future services.
Mark was super polite and communicated well everything that was going on! He explained things for me so that I could better take care of the plumbing in our home and ensured we’d had no future problems. Arrived within two hours of me calling. Definitely recommend!
Marek Pawelczyk
a year ago
I'm very satisfied with the service provided. Although it was rescheduled several times I was contacted each time with explanation. Finally, Jose and Jesus were available and quickly identified the problem. They came prepared, well equipped, acted courteously and professionally, explained the best solution, and fixed the problem quickly. The price was also competitive in comparison to other quotes. I recommend their services to anybody interested.
City ID'ed a 1.3 GPM leak when reading my meter.Called RR and the service techs arrived about an hour after later. They explained the standard fee to find & repair a leak in the service line to the house. They were able to identify the source of the leak with their listening equipment and had it dug up in about 20 min after they arrived. A 45 degree elbow in the line to the house had cracked due to the soil shifting (21YO house). They repaired the break; let the pipe glue dry, verified that it would hold, and then filled in the (small) hole in the lawn. Very professional and courteous. The price was steep (~ $900), but worth the the quick turnaround . It is so easy to take functioning plumbing for granted...until it is not functioning plumbing.
There was a leak after the the work was done. I called Roto Rooter and scheduled appointment on same day. No one came. I called again and was told the plumber’s truck had mechanical problems. Scheduled 3rd appointment for following day. Paid. $305.00. Work not done correctly. Parts cost was less then $10 and total time of work was less than an hour. $305.00 was unreasonable for this work!!!
Yolanda Artavia
a year ago
I had been with no hot water for a week and my warranty company couldn't get me a plumber so I called. Roto-Rooter on Friday and they came on Saturday and fixed my problem. The technician was very sweet and very polite, he did the job efficiently . My family and I were very happy customers.
I woke up to a clogged kitchen sink on a Saturday morning. Tried to unclog it myself, but the problem was a little bigger than I anticipated. I sucked it up and decided to hire someone. Roto Rooter gave me guaranteed service within 2 hours of my call.And what great service it was! They sent 2 guys at separate intervals -- the remediation guy (Ernie) first, then Isaiah (drain tech) a while later. Very knowledgeable, professional, and personable. The price was quite reasonable given 2 professionals came over separately on a Saturday, without me having made an appointment. 5 stars for Roto Rooter!
Miryam Van Horn
6 months ago
José and his team were stellar. Professional , friendly and empathetic. They knew how important it was to get this done as quick as possible and delivered with excellent service.
Vincent Nguyen
a year ago
We are in Round Rock, and the company reached out to us shortly after I booked the appointment online. Logan was our technician who helped us getting our kitchen sink unclogged. He was very nice, patient, courteous, and professional! He explained the job, the price, and the warranty up front. I love everything he did!
Roto Rooter was quick, friendly, and fixed the problem. We truly appreciated that someone was available to come out on a Sunday. Thank you!
All of my plumbing was backed up and I could not reach the clog with a standard snake. I gave up and called Roto Rooter at 5pm and the job was complete and cleaned up by 7pm. The plumber was polite and friendly, didn't talk down to me (I'm a woman), and masked up without being asked. Also, the final cost was $75 less than the initial quote. I would absolutely call them again.
Ryan McKerley
5 months ago
Great customer service, friendly and they had my pipes unclogged quickly. I highly recommend roto rooter
Alison Windler
a year ago
Johnathan was amazing. He was professional and upfront about what he was doing. The costs were laid out and transparent which is greatly appreciated. They came out within an hour!! My house was at a stand still due to an entire house plumbing backup , and Johnathan and Roto Rooter literally saved our day!
Douglas Tony Mejia
5 months ago
Alex came out and fixed my kitchen sink drain. He was very professional and competent. Thank you!
Called for commercial plumbing repair on Saturday morning. Without even a visit, I was told that the master plumber knew that he could not repair it until Monday when parts were available from a commercial warehouse. This without ever coming out and diagnosing. They told me that they would put us first on the list Monday from 8-10am. Called them at 1030am and they said that they would have the dispatcher call me with an update. No call all day long. Called Tuesday morning and asked what happened. They did no have an answer for the no show. They said that the plumber was now headed our way, should be within 45 minutes. Called back 20 minutes later and said that the plumber had issues with his van. They would call back when someone could get out. 3 hours later I call and get put on hold while dispatch was consulted. I again was told that dispatch would call me back. An hour later I call again, and explained that this is getting ridiculous and the operator assured me that the plumber was on the way, not in the most apologetic or nice tone may I add. Plumber did show a little over an hour later, fixed the easy problem of changing the diaphragm in the urinal. Parts $20, labor $495. No offer to discount due to poor customer service and waiting for 3 days after initial set up for service. In addition, I found diaphragm parts at home depot here in Austin that are in stock. So in essence, if the plumber would have actually come out on Saturday when i called instead of assuming, this would have been taken care of Saturday, and not Tuesday. Men's room closed for 3 days. We have used them before, but this will make us think twice next time.
Absolutely amazing service from the moment we called until they left. Our hot water heater went out and they managed to fit us into their busy schedule for the day. Everyone was very friendly, courteous, and knowledgeable. Jose and Jesus, master plumbers, were able to find the heater we needed and installed it in a very short time. They took the time to answer our questions, show us how the new heater works, and how to do the routine maintenance. They are definitely a 5 star company and we will us them for all our future plumbing needs. Try them...you won't be disappointed!
allix Warren
9 months ago
We had to call Roto Rooter twice (2 differences plumbing problems) and both guys were super kind and respectful. Greg was so helpful and patient with all of our questions. Would highly recommend
I will start by saying, today, 6/14/22, the customer service with Jose was great. He explained in detail and was knowledgeable about the whole situation that we are facing. He gave options for us to move forward. However, my original appointment was for 6/13/22. A whole day and finances wasted. I had to make arrangements for a fill-in for students that I homeschool, arrange a babysitter for infant grandchild. All time and funds wasted. Had to bring all the kids with me to the appointment on 6/14/22.I'm aware of COVID & workers are few but Companies should try and understand that we are all dealing the best that we can and he a little more understanding.Overall, I am very satisfied with today's appointment.
Rachel Fairie
3 months ago
Ronnie and Patty went above the call of duty they explained all my options and how my hole piping system was recalled and pulled it up on the internet differently will use them again
Vikki Avara Snider
a year ago
While other places tell you they are open 24/7, they are not.They are a scam. Roto Rooter really is. We had to call on a Sunday and they were there within 1.5 hrs. Professional, friendly, timely, and clean. They tell you what it will cost up front. Great service!
Janet Carpenter
a year ago
Friendly, prompt, competent service. A real joy to work with master plumbers. They turned an extremely stressful event (water suddenly leaking through first floor ceiling at night) into an efficient diagnostic and repair. Thank you Jose and Jesus. I wish I had figured out to call in the middle of the night. When I called in the morning, they arrived 30 minutes after I called (nearly 3 hrs early, much to my relief.) I am very happy with their exceptional service!
My toilet was stopped up by a tub drain strainer. The plumber was able to get it out quickly and gave me a discount on the standard service charge because it didn’t take him very long. I will use Roto Rooter again when a plumber is needed.
The two servicemen who came to my home were both very professional. They clearly explained what likely was the problem and what the first and easiest method to quickly confirm the issue and remedy it. I have not had any problems since they resolved the issue. I was very pleased with their knowledge and willingness to answer all my questions.Thank you for the great service.
Gloria Zavala
10 months ago
Oscar did a great job and only took him half an hour. Toilet was leaking from toilet base, and he found the problem and fixed it in no time. He also took the time to explain and show me what caused the problem. Two thumbs up for the awesome job he did!
Tobia Ciottone
7 months ago
Greg was amazing and skilled. Also a great guy. I highly recommend him. Promote him to Awesome Guy (if that's a position)
Nicholas Ruggiero
8 months ago
I wasted my entire weekend waiting for a technician that I had an appointment with Saturday at 10am. I kept getting calls all day Saturday being told someone was still coming. Then finally Saturday evening they called and told me they would schedule me for Sunday morning at 8am. I got one phone call at 10:30am to tell me someone would still be coming. It's 7pm Sunday evening. Still no plumber and not got any further calls. Completely unacceptable.
I had a slab leak recently and called several plumbing companies in town to troubleshoot the problem. I must say Roto-Rooter really stands out. Jose and Jesus were extremely professional. They came out right on time , performed leak detection test and quickly pin point the problem. The charge is very competitive. You sure will have my business in the future. Keep up the great work!
John Vincent Nauta
a year ago
Called to get a clogged line cleared and they were able to come out very quickly. Logan provided amazing service and was super thorough in making sure all issues were resolved before he left. I never write reviews but Logan was so awesome I wanted to give him his due. Thanks for the service Logan! They should give you a raise, sir!
Chuck&donna Mitchell
7 months ago
Mark from roto-rooter came to unplug my drain. He was very professional and explained what he was going to do and how much it would cost. After unplugging my drain he even give me some tips on helping to preventing this from happening again. I would use roto-rooter again.
In less than 24 hrs our plumbing issue was adressed. The technician was very courteous and explain in detail the process and answered all my question. Very pleased with the technician we got and the service provided by the company.
Lara DeCristofaro
a year ago
Jose and Jesus were quite the team! They identified the issue fast and communicated said issue and it’s resolution very clearly. They were able to repair right away and the entire visit was completed within a few hours. Incredible service with an experienced team- I highly recommend. Thanks y’all!
Absolutely excellent service would highly recommend. Mark was our technician outstanding professional.
Tommie Boswell
10 months ago
I believe you charge way over what the labor charge should be. Your service person was excellent, and all of the above comments are true for him. He charges whatever you say and for just a very small amount of time to repair, you are really too expensive. Tommie Jean Boswell
Daniel White was so nice & helpful! He came out to let us know where the issues is with their high tech gear/camera. He found the issue & talked to us about the options. Thank you Daniel!
Elizabeth Goggins
a year ago
They are very responsive, I called on a Thursday morning and they had someone out to my house the same day, a repairs were completed the following day. Jose and Jesus were so polite and helpful, they explained everything to me and even gave me a price break. They left no mess behind. CJ helped me file the claim with my insurance,, and he’s going to continue to help me navigate the entire process. After my experience with these three guys, I won’t call anyone else when I need a plumber!
impossible dude
6 months ago
Oscar from Roto Rooter arrived on time and fixed our clogged toilet. He was professional and explained in detail what the problem was.
Had a clog on the main. Worked until the problem was resolved. Took time to make sure the problem was properly resolved. Did not leave a mess for me to clean up. Courteous, knowledgeable and professional. Price was reasonable and worth every cent. Did not try to upsell more work, focused on the problem at hand.Update: A camera inspection was part of service i paid for. Never heard from them. Then they called out of the blue on CHRISTMAS DAY to have a tech come by. Refused, was not told a new scheduled time. Weird.
Plumber was on time and very friendly. Provided estimate of the work and once we agreed he started right away. Finished in a few hours and the installa were well done. He cleaned up after and everything looks and works great.
Derek Aramburu
a year ago
On New Year's Day, Roto dispatch took my call and found a technician willing and able to fix the leak in my house which was flooding walls and flooring.Logan was the tech who took the call from dispatch. Extremely polite and enthusiastic. Couldn't have been nicer really. Explained everything as he went along and was not bothered by my questions.It's a condo with odd pipe configurations across multiple units. The issue was more complicated than just a snake through the lines, but he figured it all out.He saw the damage it had caused, so he called his restoration teammate Chad and asked him if he could come over to access the damage. Chad drove from New Braunfels to Cedar Park. Quite an effort on any day, but especially on Saturday, New Year's Day.He did a great job as well. Direct about the damage, but not pushy on the sales side either. Both of them together made a great team.I did not have an accurate perception of Roto- Rooter and never used them before because of it. Now I know better. Very grateful, and impressed to be honest.Thanks Logan and Chad for your courtesy, professionalism, and hard work.Derek A.
Oscar was our technician and he was fantastic! He was very responsive, professional, and skilled at his work. Oscar was thorough and explained what he was doing. Scheduling and getting updates from dispatch was frustrating. If I were reviewing the dispatch team alone the stars would be much different. Oscar, the technician who visited us earned the 5 stars. It is because of Oscar that I recommend roto rooter and would use them again
I had another plumber tell us we had roots in our line and gave a quote to repair that would range $3500-18,000 and said it was urgent. We were not having any issues; they were out for something unrelated and ran a camera in our lines.Called Roto Rooter for second opinion.They suggested to call City of Rock first as they may take care of it if it was close enough to the easementThe City was out the next day and are fixing it!Roto Rooter saved us $1000s by being honest & trustworthy!! Much appreciated
Varun Tulsiani
9 months ago
PROPERTY OWNERS BEWARE, The first hour of service regardless of whether it is a simple fix or something more complex the minimum invoice starts at $450. I had a loose valve under my sink, that was repaired by MacLinn plumbing soon after refusing to do business with Roto-Rooter for $180, Roto Rooter's invoice for the same repair was $515, mainly attributed to the fact that the initial hour of service is billed at the rate of $450/hr. When I refused the services they asked me to pay a $69 service call fee, I refused to pay because of their lack of transparency and was told a $69 lien will be placed on my $2.5m property. Absolute Clowns
Lazaro Diaz #2359 did a great job! He was on time, figured out the problem right away (beware of your a/c condensation drain clogging up your sink!), ran the snake thing and smashed that clog. In the process, he also let me see what my a/c does to my drain, and he helped me figure out a way to prevent it in the future. This was downright educational. Thanks, Lazaro!
J'Bill Merrick
a year ago
First of all, the technician/plumber was nice and professional. The 2 days of cancellations of appointments, re-organizing our time for them, and then charging $350 to simply run a hand cranked auger through the line is ridiculously expensive. I will not use them again and will just find a neighborhood plumber. Not worth it.
Our kitchen sink got clogged. My husband attempted for 2 days to fix the problem and couldn't. So we broke down and scheduled an appointment. I was called about 1 hour before the technician arrived to inform me of the time frame they would be there. The technician came in and worked with us on a price. $250 and no more clog with a 6 month warranty. Highly recommend
Shannon Batson
7 months ago
Our technician, Matt, was very efficient, knowledgeable, professional and personable. He diagnosed our problem and fixed it.
Jose de la Cruz Montano Aguirre
a year ago
I called roto Ritter plumbing since we had an emergency issue with a shower valve. They sent some one writhing 45 minutes. Jesus and Jose were really helpful and they did an amazing job. I would recommend their service to anyone who needs someone immediately
The 4-hour “window” was absurd. Then, when I asked for a more defined window, they did come faster. BUT, despite that I told them it could be a disposal replacement, I was stuck waiting for the plumber after he’d been there a long time, to go shop for a disposal (I had asked for them to bring one). Stuck waiting. Then, after he put in the disposal, he found he did not have the cord he needed, so he again went shopping while I waited. All this for what should have been at most an hour of work - I was essentially held prisoner (mess in kitchen) for about 4 hours. Then, when the disposal was installed, it leaked, so he had to call someone to find out it was a gasket. I have no idea if it is working properly. I was doing this for a seriously ill relative (in between hospital visits). i don’t even live there, yet I was stuck there for 4 hours for this ordeal. And, when I told the plumber it wasn’t all his fault, it was the company at fault, and I thanked “Peter” (on his shirt), he told me that’s not even his name. They can’t even provide a shirt with the correct name. A real horror story. I was exhausted - again, in between hospital visits for the sick property owner. Never, ever hire Roto Rooter. Never, ever. Worst experience ever. Making the customer wait for 2 shopping trips is ridiculous. OH, and he quoted me $350 at the outset for a replacement - then charged me almost $600, saying the $350 was labor only. OH MY GOD. What a horrible company (again, it’s not the plumber at fault - he works for a horrible company).
I can't begin to praise our technician, Isiah, enough! I walked out of my shower to a flood in my bathroom and room. About 1.5 hours later, the issue was in hand! It was a whopping 3 hours from start of problem to total solution, our drains and toilets are running better than they did when we moved in 2 years ago. It cost an actual fraction of what I was anticipating and every step of the process was explained. I will not be calling anyone else for future issues, nor should you!
Brittany Bowers
a year ago
I just purchased my first home and Roto Rooter was able to turn an incredibly overwhelming experience into a manageable one. Thanks to Jesus and Jose, they were able to quickly identify the issue & put us at ease about the repair process. Jesus willingly took the time to explain our options and answer all of my questions. I’m very grateful for their customer service, which has been so hard to come by lately!
John Cummings
8 months ago
Roto-rooter was there for me and my family with a Labor Day plumbing crisis. Our technician Shannon fixed our problem and gave us excellent advice concerning future plumbing issues.
Renita Coleman
5 months ago
Mark was knowledgeable, positive and a pleasure to work with. Kept us informed and answered questions. Very helpful
Samantha Patlan
a month ago
They were quick and very professional. Thank you Roto-Rooter
randall edwards
9 months ago
They were prompt and courteous and professional, my only issue is the cost, I got charged over 200 dollars for someone to auger my toilet, maybe because it was on a weekend or something but for the work done I didn’t think it was reasonable at all but I didn’t know any better and so that’s just the way it goes.
Jose and Jesus were very professional and worked very efficiently fixing a leaking water pipe. Even in 23 degree weather.They also took our appointment a day earlier than the promised appointment date.Would highly recommend roto-rooter.
These guys were great! The company responded quickly, cared about your problem, got a repairman to your house quickly. The repairmen were professional, quickly assessed the problem, got the job done quickly and thoroughly, personable and friendly.Really good experience, I highly recommend!
Leigh Anne Lauderdale
a year ago
I was super annoyed that I couldn’t get a stubborn toilet clog fixed myself. Turns out my puppy dropped a tennis ball down the toilet and Alexis was creative enough to use a shop vac to get it out. He was awesome and completely alleviated all my anxiety. Problem solved. Need to keep them on speed di
Roto Rooter was great primarily because of their flexibility and availability. They were able to come do a same day repair which was awesome! The phone scheduling women was very kind and friendly and the plumber dispatched, Larry, was also very nice. My only issue is with the pricing. The initial visit fee is fair but you basically tie yourself into their high prices. Just over $500 for getting a shower faucet cartridge replaced. They don’t charge by the hour just standard rates for different jobs which they won’t disclosure until you have paid the service call fee to get someone out to you. Had I known the steep prices I would have gone with a local independent handyman. With a quick google search I was able to see I overpaid for a job that should have been Max $300.
Logan, the technician who was dispatched to my home to address a clogged kitchen sink, was prompt, courteous, and proved to be knowledgeable and efficient. He did an excellent job clearing the line and left zero mess behind. I must add, I am always pleased with the service I receive from Roto Rooter. Every time I have had to call, I get a technician at my house in less than three hours and the work is uniformly impeccable.
Our house has cast iron pipes which can be difficult to find a reliable plumber to work on. Roto-Rooter were quick, communicative and easy to work with. This is on one of our rental properties and Alexis (1068) called and explained the scope of the work to us and got the okay on pricing and plan of action prior to moving forward.(Don’t read if you don’t want the really gross specifics) I’m really grateful they came out and were able to check out the source of our clogged drain as it turned out a rat had attempted to crawl up from the sewer and got trapped and died in the process. Not an easy job (nor anything close to what we thought was going on) but our technician was able to do it quickly, efficiently and cleaned up after himself and kept us informed the entire time. Would 10/10 recommend and be my go to technician / company in the future.
Zachary Hall
10 months ago
Mark was super helpful and knowledgeable. Fixed us right up and shared some great preventative maintenance tips. Definitely will be a returning customer!
Bad service across the board. They are not upfront about SET pricing. Technician is not fully aware of what to charge. Cost to even take a look at the water heater started at $305 and then jumped to $365. Will never use this company again and I am shocked they have decent review.
Jaime Hansen
7 months ago
Patricia did a great job! She was fast and professional. Highly recommend.
Jose and Jesus were incredible! They gave up their Friday night to keep us from moving to a motel, due to no water. They even drove an hour round trip to Home Depot to get two parts at 6:00 pm.Outstanding service!
Larry came out after I had some construction dust in my burners. He performed a flush and cleaned the burners, then checked the valve in the attic. Everything is fixed good as new. Took around 3 + hours because of the troubleshooting, but he kept trying and finally figured it out.
Jennifer & Warren did absolutely perfect by us. We contacted Jennifer in the morning, and by the evening Warren was here with a bright attitude and cracking jokes with us at nearly 8pm and managed to fixed our issue within 30 minutes all the while. It was a pleasure working with them, and I would recommend them to anyone. They'll get you what you need quick and for the right price.Thank y'all again!
Had some issue where my hot water pressure drops down to a trickle. I called Roto-Rooter and had Jose and Jesus come by this morning. They were professional, kept to the hygiene protocol with masks and shoe covers, and got here at the arranged time (a little later than I would have liked but I understand that this Covid short staff thing is real.) It took a little trial and error to find out the problem and we got it resolved in less than an hour. So glad to have plumbers come by that are willing to test all solutions before proposing a huge pricey fix.
Mark was thorough and explained every detail regarding what he was doing and clearly knows his profession very well. We were very satisfied with his work, understanding of his job, and positive and personable personality.
Due to the freeze we had a pipe burst. This happened last year too and we had such great service we decided to call Roto-Rooter again. They arrived the same day! Jose and Jesus were the same guys that came over last year! Lol got everything fixed in less than an hour, they just needed the glue to dry. Thank you Roto-Rooter!!!
Oscar was absolutely incredible when we called to have his service our clogged main pipeline. On Christmas of all days, after calling the office to schedule an emergency repair, Oscar was there within the hour and diagnosed the issue within 10-15 minutes of arrival. Sometimes it’s hard to understand what’s happening with your plumbing, and plumbers can be difficult when sharing the details in layman’s terms. Oscar walked us through the issue that was occurring and told us how to prevent the clog from happening in the future. We highly recommend using Oscar, as he is an absolute gem of a person, and would be the first person we would call whenever we have a plumbing issue. Thank you Oscar for saving our Christmas!!!
Oscar did a fantastic job. Same day appointment, worked late Friday and Saturday to unclog the drain. Ran a scope and the rotor repeatedly half a dozen times until he was sure the clog was broke up and drains cleared. Very happy with his quick response and thoroughness. Thank you so much!
Jesus and his team were excellent. They were able to help us making sure we had no issues after a storm busted our pipes.CJ George is great. He came over quickly to help us with a leak and is very professional
Barbara Holliday
a year ago
I called roto rooter and they came out that day. Two men were very nice and gave me an estimate right away. They unclogged the sink and fixed the problem. I wouldn’t hesitate to call them again. They were very professional with the work they did.
Anthony Ortega
a year ago
I called Tuesday night to set up an appt. Dispatcher said he could have someone over after hours but it would be a $69 trip charge. I told him we can wait for next day for a free estimate. Rodney/Bradley? shows up 2 hours late. He wasn’t personable at all. I needed to have a new flange soldered. He said it would be $550 for the first hour. He said it would be a bout a $995 plus parts for a 3hr job. I declined and then he asked for a service trip charge. I called Roto and they said it varies on who does free estimates. I was upset and had to lay. I called a competitor who got it done in 30 mins for &250! Roto Rooter is a rip off and I will never recommend them.
Jason was fast, professional and very courteous. He was very thorough and explained the entire process. Thank you for saving me on a Sunday.
Laura Delfausse
a year ago
Service was quick and very professional. Followed all covid protocols and he worked very hard to fix our issue and kept us updated throughout the whole process. I would definitely recommend them. I also love that they have someone working all shifts so you never have to pay extra for a weekend.
No issues scheduling and having someone come out the same day. Our technician, Forrest was extremely professional and knowledgeable. He explained every possible scenario and gave his insight as to why the problem was occurring. Grateful it was him who came to help diagnose our plumbing issue.
christian Hulot Sage
a year ago
My name is Christian with Adept plumbing, I own a house in Kyle which my tenant didn't want to bother me, so they call Roto-Rooter which came flush the water heaters from sediment change everything without testing each element Charge $700 left at 5:00pm saying that they might have to change the water heaters for $3,200 The Tenant thought it was extreme, so they text me. I drove to the house at 7:00 in the evening, Troubleshoot in 30mins and come to find out that they replaced everything but they didn't rewire correctly the upper thermostat, which made the water heaters not working and then left saying they'll come back the next day leaving the family with the little One without hot water because. it couldn't figure it out and trying to sell a new water heaters. Awful company please stay away from Roto-Rooter and my tenant didn't even get partial refund after explaining and complaining.
I requested camera service to see if we had plumbing issues because of repeated toilet backing up into the shower. Even though we did not find an exact problem, he did a thorough job to see where we did not have a problem. He found some bellies in the plumbing from the house to the street which we chose not to fix. All in all, I was pleased with the service.
Chris Calzada
5 months ago
Was very happy with the gentleman he was very professional, will use your service again. Thank you
Service was scheduled for yesterday morning 9 to noon. No one showed. No one called to say they would be late. Did receive a call late afternoon saying someone would be out in an hour. Again, no one showed. And again, no call. This morning I received a call stating a service tech would be out in an hour. He was.Tech was very thorough - performed checks to verify the integrity of his work. Did an excellent job. Explained all to me. Very personable. If I could separate him from Roto-Rooter would definitely use him again -not so positive about Roto-Rooter. Expensive $405 sink and laundry room.
I had a clogged up toilet and Jonathan was able to fix the problem. I also had a leak on the toilet and he fixed that also. He did a wonderful job. If I have another problem I will definitely call y'all again. Thank you so much♥️♥️
Called Roto-Rooter to locate my clean out plug at my house, which I haven’t been able to find myself for the last 25 years. Oscar De La Fuente was my service technician, who arrived timely after dispatch advised he was on the way. Oscar made short work finding the clean out plug .. thank goodness. Additionally, Oscar was professional and very personable. No one likes to have plumbing issues, but if you do ask for Oscar … you won’t be disappointed in getting the job done by him.
I called them on a Sunday for a main drain clog , they scheduled for that afternoon. They finally let me know at six o'clock they were behind. I then scheduled for Monday afternoon, left work early and waited again. Called them at four and was told they had nobody available. I can understand if you are busy. .. Don't tell me you can make it if you can't! I used several hours of PTO for nothing. I DO NOT RECOMMEND
Technician came on a Sunday to unclog a line that was backing up AC condensation into one of our sinks. It was great to get help ASAP to keep the sink from overflowing. Everything was very clearly communicated before, during, and after the work was completed. The tech left the work area clean and more importantly didn't damage any property, etc. around the work area. We have wood floors and was also pleased to see that he wore boot covers to protect my floors and I didn't even have to ask. Will certainly call them again for future issues with clogged lines.
We had a bad main line clog that a previous plumber said needed to be dug up and then suggested a small company. We called them but they said it would be a couple days before coming out and it could cost us thousands, depending on the issue.Roto-Rooter came out the same day that I called and flushed the line before anything else, which fixed the issue. Our technician was professional and friendly, and let us know we have a 6 month period if anything else should act up. I'm so glad we called them!
We had a bad storm last night. Long story short, water leaked into the house and flooded half the house Friday night. I called Roto-Rooter and they sent over Chad Jones same night. He was super helpful and giving us options on mitigation. He was very professional and impressed me with his scanners and water sensors. Didn't even know those things existed! It was a really rough night and just his care for the safety of my family and home really put me and my wife at ease. I would highly recommend! Thank you!!
Lindsey Smischney
a year ago
Great experience thus far. CJ arrived at the time the dispatcher said someone would be arriving. He took pictures, explained what he found, and was honest about what to expect to correct the damage. He started the mitigation process and did his best to expedite our plumbing ticket to get a plumber out ASAP. We’re hoping for a continued positive experience as we repair the damage.
Patrica and Ronnie were super helpful and got my water running in minutes!
Zach Michels
5 months ago
Javier was the best. Got here crazy fast and was super helpful. Would recommend to anyone
Criselda Hernandez
a year ago
**BEWARE**I called Roto-Rooter back on July 3rd 2021 since my water backed up into my house and thought it was a simple fix and my toilet needed to be unclogged. They said they would send out a serviceman and instead got a call from a salesperson named Chad Jones. He came over and convinced me to file a claim on my insurance and they would pay for everything including the mitigation and the reconstruction of my house. I trusted him and went ahead and filed the claim. I am not receiving emails from Julia Maiers from Roto-Rooter that I still owe them $2.400 that the insurance did not pay. I called my insurance and spoke with my adjuster and he stated that they did speak with Amy and they both settled to a lesser amount and now they want to charge me the difference. This company is definitely a SCAM and said they would send me to collections if not paid. This is very bad customer service and do not recommend this company to anyone. I will not ever use them again!
Oh my gosh I had lost all hope. My sewer line started getting clogged last weekend so I bought a closet auger then had to rent a 75 foot electric one from Home Depot which cleaned the line and worked for about a week. I was so depressed when it got clogged again this weekend. I called Roto Rooter and Oscar’s team was here in about an hour. He cleaned the line and used a camera to discover that my pipe is cracked! Luckily I was approved for credit and a new team will be coming out today to fix the crack! Oscar gave me a huge discount and he was so sweet to my family and my dog too. I will only call Oscar and Roto Rooter if I ever need plumbing help again and being that I live on clay, I’m sure I will need them again. Thank you Oscar! I’m so glad I met you today!
We had a plumbing service out twice and they could not unclog our drains and no other plumbers were available for at least a week. Roto Rooter San Marcos came to our rescue the next morning and fixed the main sewer drain problem within 90 minutes. Such a good job! Highly recommend.
Noe De La Mora
2 years ago
I initially contacted Roto-Rooter for what seemed like a clogged pipe. Alexis came out to clear it on the same day and was a pretty quick procedure, they offer a complementary camera inspection of the pipes and Alexis especially emphasized it since the pipe didn't feel right.Brian Meld came out the next day or so to inspect it and sure enough, there was a good amount of damage mainly right under the house. He was very helpful in offering options and good estimates. I eventually took up the quote and agreed to get the pipe repaired.Ben started the repair job a few days later and all things considered did the job fairly quick. He did an amazing and clean job!All in all, the pricing was fairly reasonable compared to the area and other plumbing companies. My experience with Alexis, Patrick, Brian and Ben was great! everyone was friendly, professional and helpful with all my questions. At no point I felt like they were trying to sell me more than what I needed or rip me off in some way which is what I appreciate way more than a cheaper price.
They said they would show up between 2-6pm. Called them at 4 to check status and they said to hang tight and the plumber would be here before 6. Then I called again at 5:30 and dispatch said no technicians are available! Seriously, I waited 3.5 hours for that response. I don't know how this place gets 5 star reviews.
Oscar at Roto-Rooter was amazing and really saved the day for us. Our sewage line was clogged and we couldn't use the water in our house without causing a problem for us. I was worried we wouldn't be able to be get any one out to help us today. Oscar came out before calling it a day and was so great. He fixed our issue, was kind, respectful, informative and just a wonderful person who took the time to walk us through the process, explain the issues that were found and gave is great advice. I will be using Roto-Rooter from now on whenever I need a plumber!
Chad from Roto Rooter is the best! He came way quicker than I thought. Was professional and worked quickly. And he was very kind and friendly. I would 100% refer him to anyone looking for a plumber.
10/10 for my man Oscar! Very informative, friendly, and professional! 100% recommend. He also gave me some helpful tips and helped analyze an issue that the city needed to fix.
Although I pay for Priority service at Fox I was unable to get an appointment until three days out to fix a plumbing issue which precluded use of the only commode in our guest house while guests were staying there. Roto-Rooter was easy to get on the phone and came out within hours. The technicians (one plus a trainee) were professional and knowledgeable. They quickly addressed the problem.
Be mindful that there is a $69 trip change, and for my case, upon arrival a $385 inspection fee. That fee did not include any work completed of any kind. That was $385 just to inspect the problem. Additional fees applied if tools were required and on and on. Needless to say I declined their services.Oh, and they they missed the 8-10am appointment window as well.
Quick same day turnaround. Great service. Mark found the issue quickly and resolved it quickly. Great customer service. Thanks.
The service tech was great. He gets 5 stars. The dispatchers and operators are terrible. They get zero stars. I was told we'll get someone to you today which then turned into first thing tomorrow morning which then was repeated when my tech hadn't showed by 6pm on the second day. Finally got someone at 2pm the next day. Absolute trash. I don't appreciate being lied to and strung along. If you can't get a tech out to service something, just say so instead of lying to the customers. The time I spent on the phone and the number of times I had to call is flat out ridiculous.
Jakki Chambliss
11 months ago
The men that provided the plumbing service did a great job! I am happy that they were able to come out within 24 hours after calling ROTO ROOTER the day before .
Kathy Tolleson
a year ago
My water softener had quit working and was leaking so I wanted it removed. I called today and they were able to have someone here today. As it was being disconnected two of the hoses just broke! If I had had to wait until later in the week I might have been in deep water!!! No pun intended!!
Stephanie Austin
a year ago
Jennifer is always prompt in responding to calls for service and willing to come take a look at an issue and write an estimate for service. That is greatly appreciated. The technician, Mark, was prompt and efficient at clearing the clog. Thank you for the estimate and keeping the price as quoted. Thank you.
What a great experience!! We had a broken water pipe due to the winter freeze. Jose and Jesus were prompt and polite. They took every COVID precaution coming into our home. We were very comfortable throughout the process. They even found a second broken pipe and repaired that as well. Entire process took about an hour. They were very professional even while our dogs were barking ??♀️ So loud we could hardly hear each other speak. We will definitely call them again if we need their services again in the future! Great job Jose and Jesus!!!
Greg and Rudy did a really great job! Thanks so much for your help with my leaking pipe. They checked to make sure it wasnt another issue and made the smallest possible hole in my wall when checking out the damage to help make sure I didnt have an expensive repair later.
Jose and Jesus were extremely professional in their customer service. They located and repaired my water leak very quickly. I would recommend these Men to anyone needing their plumbing issues resolved. Thanks again Guys.Sincerely,Brandon Hoke
Mary Villegas
3 years ago
Our first experience with Roto-Rooter was excellent. We had Oscar De La Fuente and his assistant Leon come out to do our estimate yesterday, and they worked with us to create a plan of action on the next steps needed. They were able to get the clog in our main line cleared very quickly. In addition, they used their camera to inspect the pipes to show us the condition. They made an anxious problem very simple and pleasant.
We had a great experience with the guys from the SA Roto-Rooter! They were very professional and kept working on the job until it was done at 10:00 pm! They were very informative about the options and the work they would perform and answered all our questions. So thankful to them for the hard work and professionalism they showed us! They did a great job and so glad that we went with them as we had 3 other plumbing companies come out and Roto-Rooter gave us the best deal, with the most recent technology to use and the least invasive way to fix our pipes without having to dig a tunnel under our house. Thanks again!!!
We had an emergency situation with our home and glad we contacted Roto Rooter. Our technician, Oscar De La Fuente, was superb! Oscar showed great patience, listened, had the proper tools necessary to diagnose, and professional ?. We will certainly use services again, Thank You, OSCAR, for solving and providing solutions to our situation.
Great experience! Logan was very professional, competent, knowledgeable and efficient. He explained everything thoroughly and made sure we understood the process. Couldn’t be more pleased!
Oscar arrived within one hour from my initial call with a clogged drain line between the house and the street. He was professional courteous and quick. I also got a 6month warranty as part of the service that protects against another clog in the near future. I would gladly recommend. Great all around service.
My husband and I just had a great experience with our plumber Oscar! There was sewage coming through all of our pipes, backing up into our washer, bathtubs and shower. Oscar showed up and exceeded our expectations. He remedied the issue, explained exactly what was happening and how to avoid it in the future. As new homeowners, it was wonderful to have someone with such a level of expertise break things down in layman's terms for us.
Very professional team. They helped to fix plumbing issues and followed thru with also keeping safety masks and protective equipment on during entire time while working on my property. Thanks to all Roto-Rooter staff that showed up to help fix and manage repairs. Special thanks to Chalon, Mike , CJ, and Patricia..Chalon went out of his way in and thank him for quality of work. What a great crew I will use them again.
Very polite and checked over work when done. Replaced the part of pipe for leaking at washer in wall. Reasonable pricing although never been anywhere else. Happy leak is fixed now I can catch up on laundry for family of 5. Thankyou for your quick response and early arrival. 6 month warranty is a bonus in my book. Will definitely use again, and appreciated all questions answered ?
Shannon came out and was able to take care of the plumbing issue we had that 2 other plumbers weren't able to fix. He listened to me when I was describing the issue, and didn't just dismiss me. After about 20 minutes, he had the issue resolved and we have not had a repeat issue since! He was very professional, courteous, and quick. I would definitely recommend using this company for anyone needing quality work done.
Kimberly Galvan
4 years ago
After I posted the review, I was contacted by Roto-rooter and they adjusted the price. I changed the stars on my review from 3 to 5.The tech was friendly and knowledgeable. He arrived within the window of time set. I agreed to the price before the work was done. The work was completed in a reasonable time. The tech cleaned up after the work was done. I was happy with the tech.After the work was started, I did some research on the typical cost and found that the Roto-rooter price I agreed to was on the very very high end of what other companies charge to clean out a kitchen drain. I needed the work done and agreed to the price but will definitely do more research next time.
Rosemont at Oak Valley
8 months ago
Shout out to this team for assisting our property. Thank you Roto Rooter and thank you Larry, Oscar, Javier, Isaiah, Greg, Gilbert, Chad, Ernie, Johnathon M, Johnathon G, John G, Daniel, Reece, Ronnie, Lawanna for being the team that you are! TB
Monica Blaine
3 years ago
This was the best service I’ve experienced whether it be plumbing or anything. Logan was so knowledgeable, professional and patient. He was able to communicate with us the issue and step by step keep us informed about what he was doing. He went over and above, fixed our plumbing issue, then gave us some tips for preventative measures for the future. I felt like he truly cared and is a good person that you will feel comfortable with in your home. I would highly recommend Roto Rooter and ask for Logan 100%.
It cost $380 to change outdoor spigot. It took less than 10 minutes. Definitely not ever using these guys again. . I even had to provide the spigot. Not worth the value at all. Buyer beware.
Charest Tribe
4 years ago
Really a pleasure to work with Chris! He was incredibly professional and kind throughout the whole process. He and Larry were also very thoughtful, doing work in a specific bathroom, near our baby’s room first, so that they wouldn’t make noise during her nap, which I really appreciated. Would recommend them to anyone who cares to pay it forward to good people who obviously care about customer service.We had an additional service by Bryan C. He was also phenomenal. Our dishwasher leaked all over him, soaking him from head to toe and he didn’t even complain.Highly recommend Roto-rooter!
Lenny was incredibly friendly and helpful. He explained why the issue was occurring on our leaky toilets, was clear about pricing regarding replacement parts, and very quick with his work. Very pleased with his service! This is my first time using Roto-Rooter, but they will be my first call the next time I have a plumbing issue.
Stephanie O’Neal
3 years ago
Shannon was wonderful! He worked us in, told us exactly what he was going to do before he completed the work and made sure everything had been fixed before he left. AND, reminded me that we had a 6 month guarantee and could call back if we needed anything. Definitely recommend them!
Adam and Javier are amazing and did a great job
Philip Blanchar
a year ago
Fantastic service!! We got an alert about a possible leak from City of Austin, but couldn't find any evidence of a leak, so called Roto-Rooter. Jesus and Jose (and a couple trainees) were at the house within hours, and were able to not only chase down the leak (sprinkler system) but discovered a faulty pressure regulator that was causing super weak pressure into the house! We thought our home was just built with weak pressure or our part of the neighborhood just had weak pressure - but no! They replaced the regulator with stock on hand and did it super quickly! This morning we had a leak and always had weak pressure inside, now we are water-tight and have fantastic pressure in the house! Professional, courteous, skilled, and competent - everything I look for and refer to buddies in a service like this! Thank you Jose and Jesus!!! (And Roto-Rooter!)
Larry was friendly and professional, he was able to quickly diagnose the problem with the water heater and had spare parts ready in his vehicle. He even went the extra mile of waiting to be sure the appliance was heating properly after installing the parts. I would absolutely recommend this service.
Updated reviewThe positive: after we had another plumber come out and they were unable to find the source of our leak, we called the Roto-Rooter team. They responded quickly and set everything into motion within hours to help us mitigate the damage. The crew that has come out to service our home has been reassuring, knowledgeable, and prompt. The amount of follow up and showing up when they say they will is so refreshing from other services we've had. I highly recommend Roto Rooter for their crewHowever, be prepared for a high pressured sale. We were told by the advocate who came to our house that insurance would cover the work but if insurance doesn't they will work with us. Unfortunately months later we are surprised with a significant bill.Did they do good work? Yes. But do I feel like I was mislead and taken? Yes.
Daniel Strong
3 years ago
Excellent service providing from the very first phone call all the way through to the very last handshake as they exited my home. Each person I came into contact with was professional, punctual, friendly and got the job done right. I would go through Roto-Rooter again if this situation arises again and recommend them to anyone who has a water leak that has caused damage to your floor.I’d like to thank Melissa, Race, Muhammad, Jose, Jesus and all the crew that was in my home during this time.
Diane Tackett
2 years ago
Fast, friendly and thorough. Within an hour, I had the technician, the water mitigation person and the camera person all on site to help determine the cause of the sewer clog. Logan, the technician was patient and clearly explained everything before he started, including explaining some common causes of sewer issues and why he would look for those things first. CJ, the water mitigation specialist was VERY patient in answering my millions of questions about the water damage and what needed to happen. Finally, Devin came and was able to show me the issue with the camera and explain the approximate location of the issue to help pinpoint it and provided a thorough estimate and explanation on the repair. All in, they were here within an hour and fast and efficient and done with everything we could do immediately within 2 hours.
Laura Saportas
a year ago
Al Khan has made a difficult situation manageable. Not only was he the first plumber in weeks that was even able to accurately diagnose the problem, but he was able to act on it quickly. He was communicative with me and helped manage all of the crews during the entire job ranging from plumbers to excavators to contractors. If Al hadn’t been with me during this job, I would have been lost. Anyone I know that should ever have a plumbing problem I would tell them 1000% to call Al first, he saved my life during all of this!
Jenna Stephenson
a year ago
DO NOT USE FOR A SMALL PROBLEM. They will charge $305 for any work done. Also, they missed the service window they gave me twice. I had to cancel the first time because I couldn’t wait any longer and they gave me an $80 coupon. They weren’t out until 2 hours after the 4 hour service window the second time. The work was fine. Everyone I talked with on the phone was helpful.
Shannon came to help us unclog our dishwasher and disposal today. He was incredibly helpful and taught us how to avoid future clogs. Would definitely recommend him.
Patricia Biles
a year ago
Dionte Smith made this difficult experience as pleasant as possible. He is superb technician and best possible public relations representative for Rotor-Rooter. Thank you, Dionte .
Extremely Unreliable! They were called yesterday to come out to our house because neither of our toilets will flush. They said they were booked up but could come out between 10-12 today. I mean that’s not ideal, but I get it and it is what it is, so we stayed at a friends house last night so we could have working plumbing. Today, we waited until 12:30 and nobody showed up so we decided to call, and they say they are backed up and will get to our house in a few hours. Waited until 4:00 and called again and they said they were still coming but it would be later. They then call back to say they were no longer coming and would reschedule for tomorrow. We have NO working toilets in our house right now and have waited all day for them to come. Now it’s 4:30 on a Sunday and we’re having to scramble to try to find someone else to come out tonight. How can you make appointments, then 4 hours after the appointment time tell the person you are just not showing up...when they have no working toilets in their house and have literally waited all day for you to come. Absolutely unprofessional and unreliable.
Jennifer Harrell
2 years ago
This is probably the WORST customer service experience I have ever had. My home warranty company put in a service call for my home with this company on Wednesday. I receive a call from a tech on Thursday saying he couldn't make it out that day but would be there Friday 9-12pm. No call no show on Friday. I call and they say that they probably can't make it out on Friday but can't tell me for sure. I tell them to reschedule for Monday. Monday comes and no call no show. I call them and they say that I'm on the schedule for after 2pm, again no call no show. I call at 6pm and they say I have been rescheduled for today which is now Tuesday 9-12. I just called to check status and I'm now being told they don't think they actually even work with my home warranty company. Are YOU KIDDING ME?! Not to mention the rudest customer service reps answering the phone. Absolutely zero help and could care less. I will never use this company and definitely spread the word. Also I asked to speak to a manager and was basically refused. What a joke this company is.
NO SHOW + BAD CUSTOMER SERVICE DOES NOT = GOOD BUSINESS. Contacted RotoRooter via their online service request on Saturday morning and specified that we had an urgent plumbing issue. I received an immediate email confirmation with a time window and statement that the tech would call 30 minutes before arriving.We waited all day without hearing anything else from them. 30 minutes before the time window ended, I called them and was put on hold while the rep tried to contact first the dispatcher and then the dispatcher's supervisor. She came back and told me that the dispatcher's supervisor would call be right back to get someone here. Another hour went by. Called back a second time and got a different rep (who clearly couldn't be bothered to even be remotely helpful). Cancelled the service and found another provider.
Oscar was fantastic! He arrived first thing in the morning and was very thorough in explaining the process and what was wrong. He was a hard worker and resolved the issue very fast! I would 10/10 recommend him!
Roto-Rooter actually answered our call... which our normal plumbing service did not. RR indicated they would have someone available same day within an hour or two, but actually sent my technician within about 30 minutes! Shannon arrived and had us fixed up in quick time. He was quick, professional, and courteous. RR was even offering a discount if we donate canned food to the needy. job done right!
Logan and Johnathan were great! They were professional and friendly! I’ve had experience with plumbers and other types of services and those two were like the dream team of helpers! Would totally request them if I need help again.
Service was prompt and effective but the price was much higher than other companies. I only paid because I was away from the house and it was an emergency.Edit: The manager contacted me and gave me a partial refund so the bill was very reasonable. Changing to 5 stars.
Valerie Goldstein
6 years ago
My service man, Freddie, did a great job repairing my toilets and sinks. I originally had a 12:30-4:30 window, and Roto Rooter called to offer me an earlier time, which I really appreciated. I asked Freddie to get me a new faucet at Home Depot and had only a vague idea of what I wanted. He made a great decision. I'm so happy with it. Freddie is extremely courteous and treated me, my 2 dogs, and my home very respectfully. I would definitely recommend him to my friends!!
brett Finnerty
a year ago
You guys knew me well, You always treated me and Han so good when we came in. She was the beautiful Chinese ladyI was dating. Sorry to hear about Round Rock and those Tornados. Sometimes THE LORD GOD HAS HIS WRATH. It lookslike a lot of people are homeless now. Just like Austin made me homeless. Thanks guys I appreciate your honestyand friendship
Roto rooter was a lifesaver when my sewer line backed up on the Sunday of Labor Day Weekend. They swiftly sent Shannon my way, and he was able to diagnose and unblock my sewer drain line quickly and efficiently.Shannon was great about explaining to me the causes of my blockage, and gave me some tips about sewer drain upkeep that could help it from backing up in the future. He was great about covid-protection measures, like using a mask and watering gloves/shoe covers to limit contact points as much as possible.All in all, Roto Rooter and Shannon saved a day that started off pretty crappily, if you'll excuse the pun.
Jesus and Jose were extremely knowledgeable and thoroughly professional. They found the problem quickly, fixed it and gave me good information. This was my best experience with a plumber ever, and I will be calling Roto-Rooter again when a problem arises.
Donald Franke
9 months ago
Replaced failing shower valve/cartridge, added lubricant and cleaned drain at no extra charge. A little expensive but the service was excellent.
Had a surprise flooding in my house when I woke up due to the main line being clogged. Within 2 hrs of calling an employee arrived and fixed the issue. Then shortly after that two more employees arrived to help in even more detail about what my options were to prevent the issue from happening again and to deal with the current damage. Everyone was professional and easy to deal with. Will definitely use Roto-Rooter again!
Daniel Baldoni
a year ago
Brad was quick to diagnose our water heater problem, suggested we get the replacement part for free from the manufacturer as we were under warranty, and he was also quick and diligent in installing the new parts. Highly recommend!
leslie lankford
a year ago
MAry was the dispatcher and was very nice and patient w/ my questions and concerns.Oscar was the plumber,, who was not Only polite he was a super professional and thorough and he also did a great job and got done n a timely fashion !!thank you ? Oscar !!Oscar also took his time explaining everything he did to frank the 86 year old homeowner when he got from a doctor appointment and write up a quote to fix that pipe that had tree roots growing and he did an excellent job really impressed w/ Oscar!!!!Sincerely leslie
What a great service and remarkable serviceman.First, the company has a website that provides tremendous information to understand and deal with plumbing problems. I have never seen such helpful details.The site conveys a trust and respect for the company and what might be expected from such a company.Finally, the online service request and confirming email response allows one to start feeling help is on the way.Now, the best part. The plumber who came to my home was Oscar. This man was courteous and receptive to my explanation of events that led to the problem. Most of all, he made sure he thoroughly understood the facilities and then reasoned where the probable cause for the problem was. Very professional and efficient. Oscar absolutely reflects the image and quality of the company portrayed on the website.My thanks to all who make Roto-Rooter an outstanding company.
Kevin Folliard
a year ago
I submitted an online request to have a new shower drain installed in my half bathroom. I clearly stated in my submittal what I needed. I was given a noon to 4 pm window the next day for my service. I waited and waited and finally someone arrived at 5:30 pm. After looking at the job, I was told that Roto Rooter does not do remodels, even though I clearly stated up front what I needed. Shockingly, I was then charged $69 for this service visit. Why didn't Roto Rooter tell me up front that remodels weren't done? Why did I wait all day to have someone tell me they can't do the job, when they knew what I wanted from the onset? I will never call Roto Rooter again and I will tell all my friends and family the same. I will also post on the Circle C Residents Facebook site my horrible experience with Roto Rooter so that none of my neighbors get scammed like I did. Absolutely atrocious customer service, totally inexcusable. If I am not immediately reimbursed, I will report Roto Rooter of Austin to the Better Business Bureau.
DeeAnne Bullard
2 years ago
Oscar was efficient and clear with his explanations. I also appreciate him being mindful of health safety protocols. He wore a mask, kept distance, etc., which is much appreciated during this pandemic. I felt safe and he did the work quickly. I will definitely call this company again. They helped me tremendously with two plumbing problems that I had at the same time. Thank you, Oscar.
Greg was great! Repaired our leaking pipe and was very professional. Absolutely will use Roto-Rooter again.
They were fast -- like same day fast. The plumber quickly determined the issues, discussed it in detail with me and got it fixed. Very happy with the service
LOrigan Jones
2 years ago
So we had an emergency plumbing issue, and called Roto-Rooter. They sent Oscar within the hour to our house. Oscar is extremely professional and very friendly. He listened to every concern patiently and addressed the problem head on!!! He worked quickly, found the problem, fixed it, AND took the time to explain exactly what was happening and why. We ended up having to have a specialist named Chad called out for insurance purposes. Oscar and Chad are amazing and got us the help we needed to get everything fixed. I cannot thank them both enough!!!! I can’t say enough good things about them and this company. Thank you!!!Add on for a month later: Chad has been available and very helpful through all of the repairs of my house! I know and trust that these guys are the answer to your problems. Chad has been very knowledgeable and has given me great advice. Chad doesn’t just do the job and leave, he will come back if you have any more worries and make sure that everything is good. I can’t recommend them more.
Kimberly Ralph
3 years ago
After my husband spent an entire day trying to clean out our kitchen drain with our plumbing snake, and absolutely no success at all, we called Roto Rooter. They came out within a few hours and technician Shannon was amazing! Very professional, clean, friendly, informative and would not give up until he won! We now have flowing water from our kitchen sink all the way to the septic. Merry Christmas to us! Shannon was a wonderful gift this holiday season. Great job Shannon!
Laura R. Phillipp
2 years ago
Excellent service and communication of the job performed. Chris and Francis Both wore masks and shoe covers, arrived right on time and were very friendly. I had started a project that I could not complete and the team was able to quickly finish the project and answer my questions for future reference. I already have plans to use their services again!
Marianne Iamele
4 years ago
We had a toilet clog that we were unable to resolve ourselves, so we called Roto-Rooter. They came out within an hour. They resolved the problem, were extremely knowledgeable, helpful and helpful. They later sent a person with a camera to determine if there were any issues with the Plumbing. We would not hesitate to call them again.
Mark was very knowledgeable, and professional. He spent time explain things as well as offering helpful advice.
The plumber comes out to fix a leak and we found the fauctet needed to be replaced, so they don't have any on the truck he is going to home depot to get the faucet. He comes back installs the faucet. No complaint on the installation. But then he charges me $339 for a faucet that cost $200 at home depot. A terrible rip off considering they probably even paid a conctractors lower price for it. NEVER again..they are simply a rip off.
William Chang
3 years ago
Had my drain pipe overflow and Oscar came to my rescue. He was on time and incredibly courteous and informative. I was with him the entire time he was diagnosing my issue and answered my questions along the way. Definitely a great experience in the middle of a stressful time.Also a shout-out to Rhace, Warren, and Randall. They handled my water restoration right after. They worked around my work schedule and were all around solid
Aaron Altounian
a year ago
Woke up to a kitchen sink that wouldn't drain at all, spent an entire Friday failing to get it flowing myself. Called Roto Rooter and had two techs at my door in just under an hour, Jonathan and Logan. Nice folks and they got it done fast. Quick and easy, and on a Friday at 5pm too.
My bad experience with this company. Have patience to read this for your own judgment. I called them on Sat Aug 29, 2020 for my water bills is high and wondering if there's any water leakage. I was told that they can provide an inspection service for $69.99 then if there's a job to be done, inspection fee will be waived which is understandable. Well.. today Aug 31st 2020, the technician came over and inspects: Water pressure, walk around by all Sprinkler stations, open drainer cap and check. The bill is $295. I was shock. I explained the technician about the fees what I was told. The answer: $69.99 is just to drive down to my property. $295 is to inspect. If there are more jobs to be done, it will be additional. The point is why would I call them doing nothing, just to donate $69.99. Of course, I need them to inspect first and I agree to pay additional. The company should have told me at first, $69.99 for coming and $295 for inspection. I am trying to make sense. Well I had to pay $220 at the end. I feel that I was cheated or ripped. I say this is a bad call. The reviewers.. Please make the right call.
Warren did a fantastic job when our main line from the meter to our house burst. Before he left, he made sure everything else was functioning as well. In addition he was a positive, delightful person. We will use Roto Rooter again and will recommend to friends.
Benjamin Gregg
2 years ago
Phoned Saturday evening about 5 to request an emergency visit for a leak in the water main. Rooter advertises itself as willing and able to respond to emergencies 24/7, at any hour. But when I called I was told that no one could come until the next day between 12 and 4. No one came. I phoned at 4 and was told that someone would come later, and to wait 90 minutes. A 6:30 someone phoned to say that no would come at all and that I would need to re-schedule. Roto-Rooter manipulates customers in this unprofessional, unethical way, stringing them along even when the company knows that the customer has suffered an emergency. When I opened the ticket Saturday evening, I informed the representative that another plumbing outfit could come on Sunday. But I went with Roto-Rooter instead. Quite a mistake. The company's utter disregard for customer welfare, and its false advertising of itself as willing and able to respond to emergencies, is shameful. Steer clear!
Christine Trevino
2 years ago
Oscar was so great. He arrived on time and went straight into figuring out the issue. He was courteous, friendly and very helpful. Thank you Roto Rooter for hiring great people who in turn provide great service!
Great plumbing service! I called and they were here within the hour. They worked on my rental house to clear out a main line block, and kept me informed every step of the way. Shannon was my plumber and he was so helpful during the process! Highly recommend toro-rooter!
Michael Smith
2 years ago
Oscar came out today and quickly fixed my main drain line. Very professional, took the time to explain and show me everything that was going on. Other plumbers have come out for the same blockage, but Oscar was the only one to find the real source of the block and get it taken care of. Top notch!
Regina Emmitt
4 years ago
I had an emergency drain clog that was tied to the condensation drain from our AC. RotoRooter was able to schedule our service within a few hours. Our technician, Oscar, was thorough, professional and answered all of my questions. He also made some recommendations to help alleviate similar problems in the future. After presenting a quote for the repair, he was able to complete the job quickly and left everything clean and neat. We will definitely call them again!
Kathryn Garvin
4 years ago
This is the second time we’ve used Roto-Rooter for service. So happy with the work! Chris was right on time. He clearly explained what we needed to have done and what the charges would be before doing the work. The shower is now fixed, we have hot water and great water pressure. I had forgotten to include repairing our toilet in the service call but he did that for us anyway! Thanks so much!
I called Roto-Rooter because I had some pipes backing up and 2 other companies basically brushed me off. Jen, the girl plumber, showed up to check everything out for us. It didn’t take her long and she had the problem fixed. In addition to completing the job, she was courteous and professional from the moment she got out of her vehicle. She went the extra mile to make sure everything was done and made sure I didn’t have any questions before she left. I won’t use anyone else as long as Jen is around!!!
the team that showed up was clean professional and addressed a difficult situation in a timely manner explaining the process each step of the way. when complete they left my home as clean as when they arrived and explained the bill n warranty thoroughly.
Diane Pollard
2 years ago
Roto-Rooter came within a day and managed to clear out the backed up line. Oscar was surprised by the inaccessible clean-out valve but worked around the problem to solve it. Really impressed with promptness and efficiency!
From start to finish, my experience with Roto Rooter was excellent. The project leader, Jennifer Brown, was very helpful in explaining just what the problem was, how to best handle it and also in advising me in how to deal with my home owners insurance. She was here at the start of the job and when it was completed. The two technicians who performed the work, Jerome and Ben, were courteous, professional and took every precaution to make sure my house was not disturbed any more than necessary to get the job done. They periodically informed in where they were at and asked me to view their progress. I am very glad that I chose Roto Rooter and will do so again should I ever have a need again.
The technician showed up in a timely manner. He was quick to diagnose the issue, had the parts on hand that were needed, and got the job done professionally. Other plumbing companies that I had called either scheduled a time but never showed, or weren't available as quickly as Roto-Rooter.
Best plumbing experience in a long time. The plumber, Oscar de La Fuentes diagnosed my blockage problem and fixed it in record time. He explained everything, cleaned up the workspace, and showed me the issues and the results. He was respectful and also followed COVID protocols so that I felt extremely safe. Price was very reasonable. Many thanks! I will call again and also ask for Oscar.
Cristi Stearns
2 years ago
Jose and Jesus were amazing! Our kitchen pipes busted under the slab during the winter storm, requiring an extensive leak repair. They were both knowledgeable, efficient and made sure to keep us informed of their steps to remedy our problem throughout the job. Would certainly recommend each of them for any plumbing needs.
Andre Chambers
3 years ago
The techs who came out were were thorough, fast, and got there in the time I was told they would be there. I am VERY satisfied with the work done and appreciate feedback on what I can do the help my water pipes. Mr. Shannon had been on a previous job at a property I owned and he did a GREAT job.....Thank you...I will always rely on Roto for water piping jobs...
Alex was prompt and professional and he was able to solve our issue quickly
Logan was extremely professional and thorough. He offered me tips to keep my drain cleaned and did extra runs through to make sure the drain was cleared. Thank you!!!
Patricia Sziklai
a year ago
Technician, Forrest, did an excellent job in determining what was causing the leak, explaining it to us and doing the repair. Mary in Customer Service also was very helpful.
Nathan Oktela
9 months ago
My repair techs Jesus and Jose were very professional, walked us through the steps of what needed to be done, and were thorough in their investigation and cleanup.
Mark is amazing. I am an operations manager for 2 businesses and he always comes to the rescue when we have issues. Super friendly, professional, and reliable!
Had a great experience with my service - inspecting and repairing an old/faulty water heater. My repair tech was Jesus and he was exceptionally helpful - communicative before arrival, courteous, professional, and did a thorough job as well as educated me on the issue that I was having with my heater. I will use this service again.
alejandro De La Fuente Trevino
7 months ago
Greg is a Incredible technician, he new what to do, you have a great teck.and great communicator will recommend you to all my friends..have a great day… please send me brochures (80) home associating
Charged $710 for unclogging drain. How on earth is that cost justified? Did not provide any receipt or invoice. No written warranty provided for the work done.
CountSnarkula
4 years ago
Everything about my experience was above expectations. From visiting with the scheduler, to meeting my plumber, Shannon. Shannon is a true professional with an easy demeanor that calms jittery clients like me. He stopped at NOTHING until my problem was solved. He even waited for Nathan to bring a camera in to make sure my issue was complete. Nathan also gave me some suggestions for future work. I cannot recommend this business, and especially Shannon, any higher. VERY satisfied!
Oscar and Forrest truly made this experience 1000 times better! They were prompt when it came to the time frame window, amazingly professional, and all around cared for our situation! These 2 deserve a raise! Thank you guys so much for all your assistance this morning!
Cristina Hellums
3 years ago
We had Oscar and Leon come out today and they were very efficient and explained everything thoroughly. They were able to fix our clog. The price was well-worth the amount of time and effort they spent. Very nice gentlemen as well! Thank you!!!
Chris was very good at what he does and really understood my issues and dealt with them quickly to make sure everything was good at my house before he left no matter what it took. Even stayed over pass the time he usually gets off of work. I only knew this because he was easy to talk to about everything from a to z. Thanks for giving me a better price than anyone else gave me. Hopefully I don't have any more plumbing problems anytime soon, but if I do I will call , and ask for Chris, employee 669.
The two reps who took care of my hot water heater problem were so awesome! They didn't let up until all work was done...so very efficient!! So wonderful to have hot water back on. I really appreciate Roto-Rooter not charging a fee to come out and provide an estimate. Another company I've used always does, whether I use them or not. Thank you!
This team had trainees with them along with professionals training them. I work at a Wafer Fab, where excellence of our product is mandatory. We used to have specialized trainers. Now we have new ppl training new ppl, and it takes it’s toll leaving large areas unorganized resulting in a loss millions of dollars of scrap due misprocessing of the wrong material AND driving us older professionals crazy! So I am happy to see your company is still striving for excellence!!Thank You Jose, Jesus, Rudy and Greg
Keysha Bradford
4 years ago
We called RotoRooter after hours as our grinder pump alarm started going off about midnight on a Saturday night. Dispatch sent Jason Henderson out on Sunday morning to see what was the issue. He inspected it and determined that we needed a new pump. He showed us why the pump was bad and explained what it was supposed to be doing. He was very knowledgeable about the process and the equipment. He was very professional and friendly. He made an expensive repair more bearable with his disposition.
Tyler Pittman
3 years ago
Jason was a wonderful tech. He thoroughly explained the issues at hand and solutions at various price points. I felt he was honest and had a true passion for his job. A rare find these days! Would recommend to anyone!
Jessica Taylor
8 months ago
The roto rooter technician showed up on time and fixed our issue quickly and easily. Will definitely use them again!
Rhace and Muhammad and their team were great to work with. They responded to our home promptly and came over late at night on a holiday to place fans throughout our home to help with water damage. They continued to stay in touch through the weekend and even came out on a Sunday morning to monitor progress. They were also very clean and neat with the demo and didn’t make a mess anywhere else in the house. First class service.
andrew coney
10 months ago
Rudy at Roto is an OG. Came out ASAP and got our place fixed up. Roto is the only way to go if you need a plumber in Austin area!
I am a facilities director at an 80 bed hospital. I had a plumbing emergency that flooded 4 bathrooms and threatened to flood rooms throughout the hospital. Patrick at Roto Rooter was a professional throughout. He worked smart and methodically, brought in use of a camera and solved our problem before it became a much larger issue. He checked and rechecked to make sure that our issue was indeed solved. They landed on site quickly, their pricing was very fair, and their technician, Patrick, was awesome.
Alissa Ramberg
11 months ago
We needed help turning on our water heater and they showed us how and taught us some stuff about our new home. Very nice and helpful!
I had a couple of relativley minor problems with the service I recieved, and complained via a review. The today I received a call from a very nice lady who offered a complete refund of the money I had spent, and also said they would discuss the work with the serviceman. I feel that this is going beyond the level that they needed to do to make me happy with them, and shows a willingness to bend over backwards to ensure customer satisfaction. I rate their customer service as Excellent! I wish that all businesses were so eager to make things right!
Alyssa Aguirre
6 years ago
Jose & Jesus have fixed three different leaks at our house and they are a great team to work with! They communicate about what they are finding, next steps, and are very respectful and trustworthy. The only reason I'm giving this review 4 stars instead of 5 is that the dispatchers who arrange the services could be more professional and give better time estimates. However, the important part was that the work was done well and we had a great experience with the master plumbers. Also, a shout out to Anthony and his water restoration team- the are top notch and went the extra mile to make sure our family was protected from moisture and mold.
Laz and Brett were very professional. This was the second time we've used the company's service to clear our sewer line, both times successfully.The techs were very informative and straight forward with us. They went out of their way to give us the best information so we could decide how to proceed. We were very comfortable working with them.
The hose bib on the outside of my house sprung a leak when I pulled the garden hose. Plumber looked at it in dismay and shook his head. He said it was really bad and would cost $500. I asked how long did he think it would take and he said an hour. I said, your rate is $500. He relented and said ok, $355 is an hourly rate. Still seemed high. He said it was dependent on his ability to access the copper feed with a dremel. This turned out to be extremely easy as the builder just skim coated a few plastic shims to keep the former faucet in place. All in all, after soldering in a sleeve around the old pipe and clamping the faucet, it took him an hour (could have been much faster if he didn't put on a charade/theatrics). I wish the experience was less contentious. He made it seem like it was such a hard job...it wasn't. A fair price would be -$100. $250/hr. I won't use Roto-Rooter in the future.
Emily K. Slaughter, LPC-S
5 years ago
Friendly tech (Rivera #1390) was awesome . Arrived when we were told. Job was quick (install new toilet). He cleaned everything up! Explained everything he needed to do. Will definitely call Roto-Rooter in the future when we need something fixed!
Oscar was on-time and very professional. He ran 50+ feet of cable and was careful to get the whole length of drain pipe cleaned out. Excellent service!
Jennifer Pawling
2 years ago
My 75-yr old mother (who is currently living alone) called Roto Rooter to get a cap removed that had fallen into a sink drain. She was quoted $60 estimate and was satisfied with that estimate so she asked for the drain stoppers to be replaced in both sinks in the bathroom and she was charged $706 for labor! After complaining about the price and ripping off the elderly the technician lowered the price by $75. They were in the home for about an hour. This is price gouging and taking advantage of an old woman. Upon review on the BBB there were MANY other complaints from people about similar situations with their older parents.
Victoria Bernard
a year ago
Muhammad and Brad were the absolute greatest! They were very honest and knowledgeable and went above and beyond. I will definitely be requesting them for any upcoming plumbing projects that occur in the future.
I was reluctant to call another plumbing company because I called 3 of them in a month and still I have no solution to my problem at home.The gentleman from Roto-Rooter came took the time to examine the area, heard all what I have to said about the issue. After he finished doing his work he explained to me what need to be next. He took the time, for us to understand, the damaged we have in place.I really recommend Roto Rooter, the service I received was beyond expectation.
Had a great experience with your company. First time I've used them but I can say the technicians were best. Very experienced. One had 20 years and the Master Plumber had 16. Knew their stuff. Jose and Jesus were the best... Worked until 7:45 in the dark to get my water heater installed. Cost for gas water is very experience when you have the old and bring the new to code... Good Job Roto.........Now time to give Jose and Jesus a raise..
Tiffany Blankman
4 years ago
Everyone was very professional and friendly, from the scheduling team to the plumber. I had an emergency and they sent Chris out within 2 hours, even through SXSW traffic! Chris was so helpful and exceeded our expectations. He did everything he could to help us get the repair done right away. We will definitely use Roto Rooter in the future!
Jose and Jesus worked together to fix my tankless hot water heater following the winter storm. They were patient and meticulous and made sure all leaks were taken care of—I couldn’t be more pleased with their professionalism and courtesy. Highly recommend!
With both toilets blocked & unusable, we had a bit of an emergency. Oscar arrived within a short time of calling and fully evaluated the situation. After thoroughly explaining what the problem was and what it would take to repair, along with the cost. He quickly got to work clearing out & unclogging our main line. He also gave me tips on how to prevent the problem from reoccurring. I highly recommend Oscar. He’s honest, thorough & you can genuinely tell he cares about his work.
Jessie Mcknight
3 years ago
Jesus and Jose came out to my house and did a plumbing repair. Both were highly professional and were very informative of what repair was needed and what caused the problem. I was very pleased with the service of the two gentlemen came and gave. I am glad I chose Roro-Rooter based on there service.
Courtney Cameron
3 years ago
Logan came out to check out a problem we were having in our guest bathroom. He was very knowledgeable and explained everything he was doing thoroughly. He couldn't replicate the issue we were having earlier that day so didn't do any work for us but we really appreciated his willingness to understand our concerns and help us work through what we thought might have been the issue.
We called late at night for a clogged drain, they scheduled us for first thing the next morning. The following morning Frank called letting us know he was about 30 minutes out, and then he arrived in that time. Once he arrived he quickly went about clearing it and had it done in no time. He was efficient, courteous, friendly, and informative. We have always had good responses and experiences with Roto-Rooter, and Frank continued that this time!
Chris, Jimmy and Amid came by my home and are some really nice guys! They are as professional as can be too! I had my TP Valve go out and they presented me with as many options as possible to get my hot water back in working order. They are extremely knowledgeable, Caring, Compassionate and really made a great impression on me. They had to order the part they needed and made sure that the warranty covered the cost of the part, in addition, since they knew my family was without hot water the whole day, they coordinated with me and told me that they would be there early the next morning to get this installed right away.I left the garage open for them and not even 10 min later they were there! Chris and Amid are really awesome dudes, was like I knew them for years, they kept their word and in no time the water heater was fixed. Roto-Rooter even drained it for me and inspected everything to make sure that it was safe before leaving my house. Roto-Rooter is one of the best companies out there and have been around for so long that you have to wonder why? Well its because they are trust worthy, professional, and do what they say they are going to do. Chris, Jim and Amid, thanks for making that a great experience! You have a customer for life! Would love to buy you all a beer sometime to say thanks. :)
Larry was an excellent technician and solved all of the issues. We also had a great time chatting and he shared some helpful knowledge with me during the process of fixing the items!
Jillian Lobstein
4 years ago
Called Roto-Rooter yesterday afternoon to help with a broken hot water heater. Lenny came out early today and was able to fix it right away, and he made sure we got the right parts, and it was at a good price. He was great! Really great experience today.
I’m fairly handy but I had struggled for 3 days trying to unclog our kitchen drain. Spent over $100 on tools and hand augers with no success. Rotor Rooter (Noah) arrived on schedule and cleared the line within minutes. Also gave a 6-month free warranty. Great job with great friendy service!
AnewMeHealthy
4 years ago
The first thing I liked about Roto-rooter was the fact that they did not charge a service fee or estimate fee to come out and help me understand and solve my problem. When I called, I was told right away that they could come out that same day and if I didn't like the solution or the price, I would not have to pay a fee for their visit. Every plumber and plumbing service I had called before that immediately said, there was a $75 or more service fee just to come out and assess my situation. They wouldn't even tell me a possible range for cleaning a storm drain. Like, it's a minimum of $200 or it will at least start at $350 and could go up from there. So, my anxiety increased just talking to them all on the phone. As I had no idea if I could even afford to fix it and then be out $75 just to find out. So, FYI Roto-Rooter and your competitors, this is what sets you apart from your competition, up front.Next, the service man who arrived, Omid, arrived within 20 minutes of the beginning of a 2 hour window provided. He introduced himself, had a professional presence and he immediately made me feel confident he was out to help me solve my problem. We walked the property, he asked questions, explained things to me without acting like a no it all or a jargon jerk. I never felt lost, or out of touch with the process. He answered any questions I had, addressed my concerns, and helped me fix my situation within a price range that I could afford. Omid was the nicest, most polite, and helpful service man I have ever dealt with, in all of my 56 years.I will call Roto-Rooter again. However, I will specifically request Omid. He provided the kind of professionalism, knowledge, and customer service you hope to get from every company service technician that comes to your home when you're in a vulnerable, usually expensive, and stressful situation.So, thank you Roto-Rooter for coming out same day, for no service fee to do that, for working within my budget, and for sending your tech, Omid. Thank you, Omid, for being a kind, and honest and caring service tech. Thank you, for helping me solve my root clogged, mysteriously hidden, and broken storm drain pipe. You deserve a raise and I hope you get it.I appreciated my overall experience with Roto-Rooter. Which is why I took the time to give a review of my experience. I will recommend Roto-Rooter going forward and hope all of your service techs are like Omid.
I just wanted to send a quick thank you to Jennifer Brown for properly diagnosing and fixing our clogged drain. The first company we called tried was unsuccessful and told me that the line must be broken and they would have to tunnel under the building to the tune of THOUSANDS of dollars. Jennifer came out, ran her camera and had the technician hydroblast (or whatever it's called) and had the issue fixed within two hours! I truly couldn't be more grateful as, like everyone during C19, we simply don't have any extra $$$ right now. So THANK YOU Jennifer for your tenacity, professionalism and problem-solving skills! Great job!
Jennie Montano
a year ago
I called my usual plumber contacts for an urgent issue with a clogged toilet. Roto-Rooter was the only one with availability on a Saturday of a long weekend.Greg came at the beginning of the appointment window and quickly resolved the issue.
After seeing water leaking through my walls, I was pretty panicked about what the drywall repairs would entail. CJ came out to our home reviewed everything he saw going on and gave us options on how to address everything. He was very down to earth and extremely helpful. It was honestly like talking to a friend. Thank you CJ for all your help!!
Clarissa Alcantara
a year ago
Best service - hands down. Oscar and Alex not only fixed our problem drain, but also helped us find a much faster (and less invasive) solution should this ever happen in the future. These guys are amazing!!
The main sewer drain from our house clogged the day before Thanksgiving and we could not use any water. We called another company who said they could come later, but when evening came they said they could not make it. So we called Rotor-Rooter and Patrick came by at the end of his shift and cleared the drain. He was professional and courteous, and the whole experience with Rotor-Rooter was great. We will call them first from now on!
Quyền V. Nguyễn
4 years ago
I needed an inspection within the day and called these guys up. Jennifer the plumbing girl came out within the hour notice. We were getting seller permission on the spot as she got to the property. She got this done, spend the weekend to go over all the findings, explain options, costs, and very honest. I'm overall very impressed with both the promptness and quality of work.
Roto-Rooter and our service repairman, Lenny are terrific! Not only did they send someone to our home on the weekend he actually arrived EARLY - who does that anymore. He was very knowledgeable and courteous walking us through the process to make the repair. The written quote was thorough and complete. He did the job quickly and was cautious to not make a mess and then cleaned up after himself when he had completed his work. There was no charge for the job estimate or service call if we decided not to do make the repair. Best of all, Roto-Rooter offered a $40 off coupon for the repair. I will definitely use them again and reccomend the company to friends. Great job, Lenny!
Had called the day of the leak and they were able to schedule me in unfortunately they were unable to make it but called me early in the technician window time frame to reschedule for the next day.Jason Henderson came out to fix the leak I had, unfortunately he discovered I had developed a bigger problem and needed my water meter replaced.He was easy going, explained everything he was doing to try to fix the issue. And even called the city for me to get the meter fixed. The total customer service experience was appreciated.
I was left with a mess by Radiant Plumbing, I called Round Rock Roto Rooter and in 35 min,They send out a Technician who gave me a free estimate, he followed all of the CDC guidelines and I so appreciated that!My Technician was Oscar, he immediately began work, no mess at all!!! Very professional, respectful , helpful information and a 6 month guarantee for the service!!!Oscar thank you so very much, I was so discouraged, you came to the rescue!!!You and Roto Rooter are great!!! I know now, I should have called you first!
Oscar with Roto-Rooter not only identified the issue and resolved it but explained what needed to be done. If only all of my service visits were done by such knowledgeable and pleasant individuals.
chelsey coyle
3 years ago
I cannot say enough AMAZING things about the ATX Roto Rooter team. I worked closely with CJ, Rhace, Shannon, Logan, Muhammad, Drew and the rest of their team...WOW. I was so impressed. My apartment flooded twice and they came out within an hour to fix the problem. Even if it was midnight, someone was called out to help me, and in the long haul, they basically saved my belongings from getting completely ruined from water damage! I really noticed how knowledgeable they were and took the time to get it done RIGHT and in a timely manner, which you don't find much these days. They stayed on top of it. If I had a concern, I could text or call them at any time of the day and they would immediately get back to me. Not only that, every single team member operated with the utmost professionalism and friendly service! YALL ARE THE BEST! THANK YOU SO SO MUCH!
Chris took on this job that another company would not do because it was hard. He has excellent professional knowledge and communication skills. He installed a water heater and brought everything up to code and he was able to get a bigger unit into a small space to exceed my expectations. His manager worked with me on pricing as my brother also works for Roto Rooter in another state. I am so thankful for Chris and Roto Rooter...as long as I own this property I will be using Roto Rooter exclusively!
Hardy Har Har
3 years ago
Roto Rooter did a great job of communicating with me by phone and email. Their technician Alexis 1068 was very polite and helped me solve my plumbing problem. I would use them again in the future.
Abigail “Abbi” Carraman
a year ago
Had a scheduled appointment and no one showed up within the time frame they told me, can not get through to any of their dispatch. What IS GOING ON????Update: they scheduled for today and still no one showed up or called, decided to just attempt to do it ourselves since we NEED our sink to work, haven’t had an email back from the general managers either. I would give ZERO stars if I could.
Matthew Jordan
3 years ago
We had a leak in the underground water line between the meter and the house. The repair was done fairly promptly though I did feel the $950 cost was excessive. The frustrating part was the conflicting information provided by the dispatchers. When I initially contacted RR I was told that I would not have to be present when the plumber showed up. This is a rental property about an hour away from my home and all the work would be outside the house. On the day of the service the dispatcher called to say that the plumber was on site but no one was answering the door and that someone needed to be there. I told her it would take me at least an hour to get there so the plumber was redirected to another job. When I arrived at the site I called the dispatcher and was told it would be another hour or so. The plumber had left a business card in the door so I called him directly.He said he had seen where the leak was and quoted the $950 repair cost which I paid with a credit card. He told me I would not have had to there at all. In short, I wasted 3 hours, gas and wear and tear on my vehicle and had to cancel a doctor's appointment - all totally unnecessary.
Stuart McMullen
7 months ago
Greg showed up on time and was able to diagnose the issue quickly. Very knowledgable, professional, and courteous.
Oscar provided us with excellent service, taught us a couple of plumbing tips and tricks, and resolved our plumbing issue super quickly! I highly recommend their service and look forward to using their services again.
Service do bad to the point we had several thousand in damage after daily and hourly promises they were in route at least they called after the target time to say they can't make it ...it took 5 days and a explosive phone call to get a poor response and two follow upcalls because of poor communication. Shannon and Chad should be fired very poor service the word professionals will never be in any sentence with there names,,,ever
I was extremely pleased with Warren's service today. Best of all, I got a call from them when they were 30 minutes out and on their way. Warren showed up on time and was extremely professional. He answered all of my questions and fixed the issues we had going on.
Julie Farrington
6 years ago
After about an hour of trying to go through a home warranty policy to get service on a weekend, I decided to forget that and call Roto Rooter. Immediately knew I did the right thing - professional and efficient service. Alexis (ID 1068) reinforced the impression that I was in good hands. He was very thorough and made sure the problem was solved. Any reason one has water on the floor is anxiety-provoking - Alexis was calming and figured out the issue right away.
Aimee Hartwick
4 years ago
The office called when the technician was on his way. He arrived within 30 minutes as explained by the office. He was courteous and repaired the washing machine line issue expediently. We were also pleased that we didn't have to pay a weekend/emergency fee as we were moving on a Saturday and it was a hectic, crazy weekend. Thanks, Roto-Rooter.
Vasanti Brandl
2 years ago
Wow!! Where to start? I live out of state and my 85 yr old mom had an issue with a leak. Chad Jones came by and made sure my mom had everything she needed to function, knowing that he’d have to turn her water off. He called her insurance, ran out to the hardware store to get stoppers for her tubs and then filled her tubs full of water so that she’d be taken care of. He went above and beyond and for a daughter who is unable to be there, he provided an invaluable service. I’m so grateful for Chad’s follow up, diagnosis, professionalism and caring nature.I look forward to completing the process with Chad as we get this situation resolved. THANK YOU!!
Chad Robertson
3 years ago
The main drain line from the house had clogged and was backing up in the house. Of course, it was a Saturday -- just my luck. Roto-rooter was the ONLY company I could find in Austin that could come that day. Their scheduling person was easy to work with and called several times to confirm the technician's arrival. Shannon, the technician, showed up on time. He was very informative and helpful. Unfortunately he was unable to clean the drain with his auger due to significant tree root ingress in the pipe. He arranged for an excavation tech to come the next day (Sunday no less!!). I feared the worst, assuming my entire yard would need to be torn up.Jerome Bell from Roto-rooter texted me early Sunday morning and showed up right on time shortly thereafter. He quickly confirmed the problem. It was a several hour job and he ended up having to cut through several major tree roots from a large maple to remove the damaged pipe. He was thorough and professional throughout and answered all my questions. He also went out of his way to protect my nearby landscaping. When he was done, he cleaned up so nicely it was impossible to tell anything had happened.I'd use Jerome Bell and Roto-Rooter again without hesitation -- overall great experience.
Rebecca Neufeld
5 years ago
I am currently sitting at home waiting for someone who was supposed to arrive at 8-10AM. It is now 2:30 PM and the company has called only once to notify me that they would be late (approximately arriving at 11:30AM). No apologies or discounts have been offered even though I have now called twice to get an update, and both times was assured that the plumber was on the way. Terrible customer service. Also I was told that there was no way to even give a ballpark price on a service before scheduling, even though I wasn't asking them to do any repairs, just a routine drain location scope. Nonsense. Now after she has finally arrived she says that this service which could take up to a WHOLE hour is going to cost 465 dollars. I sent her home. Waste of my entire day.
Doug Ranney
11 months ago
I had an after hours plumbing emergency, and they responded quickly. The plumber assigned, Greg, did a fantastic job and was very professional.
Mark did a good job. Informative
Friendly, and knowledge of profession
Connie Viator
2 years ago
Shannon immediately set to work to resolve a clogged kitchen drain line. He was polite, professional and did a thorough job! He explained each step in the process and cleaned up afterwards. We will not hesitate to call Roto Rooter in the future and will definitely ask for Shannon by name! Great job!
Thomas Corbin
2 years ago
I loved how they helped me get this set up. I was able to interact with them via text and email, which was nice. They stuck to a quote they'd given me two years ago, which was amazing. They came out and did the work and were completely professional.Each person I talked to or worked with was a joy to work with.The only downside is that when I ended up on hold, their annoying ads drove me nuts. i'd rather have silence!
Mixed feelings: we started Saturday trying to get someone to come to the condo, but once Jesus, Jose and Greg arrived Monday afternoon the clogged sewer line was quickly opened. I can’t say enough about the trio, and they followed up by asking a technician to stop by and check for any possible leaks; there were none.
I give them zero stars! I was promised someone would be out to help me with my clogged sink. I was assured someone would be out between 6-10. At 9pm I received a call asking to reschedule. As a General Manager of a company this is poor planing. I expected a resolution. Not asking to push the appointment until tomorrow. The customer service was clearly okay with pushing it off and not having any concern for pushing off a serious issue. Will recommend that no one uses these services.
I wasn’t sure what to expect by using a corporate plumbing company vs. an independent contractor. But I was pleasantly surprised! Oscar and his helper Logan were fantastic! Not only were they punctual, but they were able to identify the problem and get the clog opened up. Super friendly and helpful. I would definitely recommend their services!
GreenStar Herbs
8 years ago
Top-notch!Both toilets started running on a late Saturday afternoon. Called Roto-Rooter and after the dispatcher checked to make sure we did not have an immediate emergency scheduled a technician for Sunday morning. No extra charge.Excellent, pleasant customer service.Excellent technician.Completely satisfied.
Monica Merizalde
3 years ago
Warren was a pleasure to work with. The staff got here really quick and were able to tackle the issue right away. Malissa and the rest of the crew followed soon after to help finish off the job and make sure there were no future issues. We will be seeing Warren again soon for other home repairs.
Jennifer Martin
3 years ago
Oscar provided excellent service and resolved a stressful plumbing issue quickly and efficiently. He is a super nice guy and we highly recommend him. Wish we wouldn’t have waited to so long and tried to resolve ourselves before we called.
Had another quote for work of $650 to replace a drain line and overflow, which seems astronomical (clawfoot tub). They quoted $400 for labor and it all came in about $500 bucks. The free estimate was very helpful, I hate paying someone to come and tell me they are going to gouge me later. Service was VERY fast, next day. They were very friendly and called me along the way with any updates or changes. Quite happy with this overall and will keep them in mind for the future.Updated 11/27/19 - called them back to replace a water heater - was a bit pricey but the old one was no longer up to code and 15 years old so it wasn't a simple switch-out and needed to be replaced. The Technician - Jason Henderson - was unstoppable. The dude hustles (in a good way). Got it taken care of crazy fast, and even fixed a leaky hose-bib I wasn't aware of. Sometimes these guys are cheaper, sometimes more expensive, but the service is stellar and the work is done well and quickly.
Carlos Eduardo Maciel
9 months ago
After waiting for 3 days for a service technician to show up after several reschedules, I was glad to know they couldn't solve my issue and charged me $69 for it. Thanks I guess?
Miguel Sanchez
3 years ago
Great service! Had a clog in the kitchen sink, Alexis came out within an hour and took care of the issue right away. He replaced some of the gaskets as well that were causing a leak. Would recommend to anyone.
I am only more impressed with your company every time I have to use you all. Your people are outstanding. If I remember correctly, this is the third time I've had to call on you and each time, each man is outstanding. The work is done quickly and efficiently and the price is extremely reasonable. Your people are consistently expert, polite and simply a joy to be around.
Service Rep Omid Mandave was the nicest, neatest, most helpful and professional plumber I have ever worked with! I usually hate to call the plumber because they leave a huge mess. This man cleaned up so well it looked as though I had just done a thorough cleaning myself! As he worked he offered helpful advice on maintaining our pipes so the grease won’t build up, and the proper sink strainers to buy to prevent things from going down the drain by mistake. Plus, did I say he was nice? He was a very pleasant man. My husband and I both enjoyed visiting with him while he worked. He was thorough, careful, and did a great job. I will ask for him if I ever need plumbing services again.
Jennifer was very professional and detailed. She was very responsive and kept all of us informed during the entire process. I will continue to use Roto-Rooter for any repairs in the future. Thank you!
Chris Ruhling
4 years ago
I had a great experience with RR today at my place of Business. Not only were they on time, They were early.My service tech Omid Mandave was not only on time, he was on the problem in no time with a great attitude. He found the issue... Spoke with me about the Problem, and FIXED IT!! When I mentioned that I had another toilet with a lesser issue he was more than happy to take a look and report his findings. He again went above and beyond with a solid answer of the issue and with a few turns of the Channel locks.... BOOM.. problem solved.... was more than happy to write the check. I wish all my subs could be that honest and quick... Thanks OMID..... great job
Barbara Turner
3 years ago
Jose and Jesus were my technicians today. They were respectful, courteous and professional. They knew their job and went right to work. I was impressed with both of them. I will use Roto Rooter in the future for all my plumbing needs and refer anyone that’s looking for quality work for reasonable prices.Kuddos!
The technician was very nice and seemed capable. Unfortunately, the drain is still blocked. We will have them come back by and will amend the review pending that return visit.
Jose Gonzalez
10 months ago
Mark was on-time, professional, and super clean. He resolved the issue in a timely manner. Very happy with Mark's service.
Nelson Trevino
4 years ago
Edward H has been the amazing since the first day he came out! Had a leak at the house that spread all through out the house so I called up a plumber through RR. The plumber was very good and professional as well. He referred me Ed and the water restoration team and man has he done an amazing job! They have been super fast and professional from the get go! He is always one call away and would def refer him and RR to anybody in need! Wouldn’t go with anyone else!
Veronica Flores
3 years ago
We have been Roto-Rooter customers for many years. We recently had a leak from our water heater in the attic at 2:30 am. By 8:30 am, their plumber Jose had shown up at our house, and by 4:30 pm the same day we had a new water heater. Jose also mobilized their water mitigation specialist and she and the team, headed by Mohammed, made it very easy to navigate the clean-up and filing a claim with our insurance company. We could not ask for better customer service from the entire group.
Carolyn Buratti
2 years ago
Horrible interaction with the plumber, as there was a payment issue and he wouldn’t begin the work until he was paid-in-full first. What should’ve taken 10 minutes took over 2 hours because he spoke with my insurance company to insist payment via credit card over the phone! He noted he wasn’t equipped with a camera so another tech would be by here but never has, as and it’s been over a week ago. He got paid for it though. Terrible interaction and unprofessional. Choose another company.
Jeannette LaFontaine
2 years ago
I had a clogged main drain at 6:00pm on a Thursday night. Logan came at 8:30pm and unclogged the main drain. The next morning Brian Meld came with a camera to see what had caused the clog! He found a pipe that had a hole in it!! My house is only one year old!! It appears that when they installed the fence post, they damaged the pipe. Brian sent me a copy of the video to send to the builder so they will repair it!!I am do glad that I called Roto-Rooter!! They did a great job and it seems to me they went above and beyond to help me!! Thank you Logan and Brian!!!
My service technician was professional and knowledgeable. They were prompt and arrived within less than an hour and a half after I called where others would be the next day or even longer.
Mike Martinez
3 years ago
I gave them one star because zero is not an option. On Jan 25th I had a water heater (located in my attic) start leaking so we called Roto Rooter. They responded and three days later I had a water heater incorrectly (more on that later) installed in my attic. The guy they sent to fix my water heater claimed to have years of experience but it still took him three days to incorrectly install a tankless water heater. A water heater is not generally considered a difficult task in the realm of plumbing issues from what I have been told. So after three days the plumber and his helper both go outside of my house and turn on the water main. The result was a catastrophic flood in my house from a connection the plumber incorrectly installed.. They had to remove the ceilings upstairs and down, and all of the carpet in my house. If I had not been in the house at the time it probably would have been worse as I was the one who discovered the flooding and notified the plumber. The manager from the Austin Roto Rooter came to my house, accepted responsibility for the negligent destruction of my house and assured me they would repair the damage in a timely manner. That evening they installed drying fans and came the next day to remove my ceilings and carpet. The house was dry after a few days and the re-construction phase was set to begin. On Feb 1st we noticed a leak coming from the recently installed water heater. We contacted Roto Rooter again and a different plumber responded. He spent the entire day Saturday fixing the original installation of the water heater. On Feb 3rd, seven full days after Roto Rooter destroyed my house, the re-construction guy said he could not begin the work on my house because Roto Rooter had not obtained signatures from their insurance company yet. It has now been two days of sitting in my house, well the 10% of my house that is habitable, waiting on them to get a signature. I have called the manager and their corporate office and still no work has begun on my house. They did manage to run my credit card for the work that was incorrectly done on my house while waiting for the signature though. They all understand they are fixing my house regardless of what their insurance company decides yet they are fine with me sitting in a destroyed house while they work through their system. I remained relatively calm through this process until the process stopped. I am not one to write reviews, but I feel this one is important to the public. Roto Rooter has shown throughout this process that customer service is not one of their primary objectives and the level of incompetence, from the plumber to the management, is really incomprehensible from a nation-wide company. I would not recommend anyone utilize this company for any sort of work.
The dispatcher did call in the morning letting me know that he was working on getting a technician to come out but then I did not hear from anyone and about 2pm I called the dispatcher and he was finally able to get someone to come out. The technician that came was Johnny - #493 and he was very nice and was able to identify where the water leak was coming from and got it fixed. It turned out that it was at the wall in the kitchen behind the refrigerator and he did not have the right part to fix it and he went to Home Depot to get the correct part. He was very thorough. I give Johnny 5 stars.
Justin Cartlidge
5 years ago
Andre and Roto-Rooter did a great job diagnosing my issue. Everything was explained perfectly, they were upfront with their recommendations, and pricing was fair. I also greatly appreciated their speed, when other plumbing services I called would take a day or two to come out, Roto-Rooter was there within three hours.
Kendell Kelton
4 years ago
Our kitchen sink and dishwasher had standing water in them, and Roto-Rooter was able to come within a couple of hours to help clear it out. Our technician Alex (1068) was super nice and great with our dogs. Really appreciate the service!
Roto-Rooter was definitely the right choice for us. I researched and spoke to a variety of companies, and in the end, I trusted Roto-Rooter because of their long term reputation and the fact that the guarantee their work. I also like that their pricing structure is transparent, and we didn't have to deal with 'bait and switch' and onsite up-sale issues. And aside from all of that, our Service Tech, Isaac, was wonderful. He was very knowledgeable and professional. Not only did he do a fantastic job on our service, he also gave us a lot of education to prevent future problems. We learned of the hidden downsides to a lot of the chemical drain cleaners we thought were good products; we are now total converts to the enzyme product Isaac recommended. He also identified a repair issue we weren't aware of, and he fixed it expertly and efficiently. Overall, we were extremely satisfied and would recommend Roto-Rooter (and Isaac!) to anyone who has plumbing repair / maintenance needs.
Angela McC.
10 months ago
The gentleman who came out was really friendly and helpful. I would definitely request his services again. Ask for Alexis. :-)
I wish I could give these guys 0 stars. We had horrible customer service from the very beginning, I should have backed out then, but I didn't. Lesson learned.Day 1: They cancel our appointment.Day 2: They show up, try to fix our plumbing. The technician isn't confident that it's fixed, but tells us that if the problem returns to call them back. The problem came back an hour after the tech left.Day 3: We make another appointment. The technician shows up at 8:30pm, 30 minutes after he was supposed to. Tells us it's too late in the day to perform the service we need, and that we will need to make another appointment. We try to, the dispatcher ensuring us we will hear back with an appointment time within an hour. Three hours pass. I try and reach out multiple times to find out whether or not the service can/will be happening the next day. We can't get an answer.So we fire them. The only saving grace was how quickly I got my refund. The manager I spoke to listened to the nightmare we lived through without plumbing for four days, and immediately issued my refund. We ended up hiring Allstate Plumbing and had our plumbing fixed same day.Don't give your time or money to Roto Rooter. Seriously.
Such a great help during a time when we really needed it! Two rooms had flooding, a top floor room and the room below it. They worked with our insurance and were very helpful and pleasant. Would recommend and also continue to use again when needed.
I was happily surprised to find someone to respond within 2 hours on a major holiday eve. The service tech was very polite and knowledgeable. He cleared a major clog in my kitchen drain and saved the day. I'm very pleased with the overall service rendered.
Certified eSupport
4 years ago
Chris from Roto-Rooter saved the day. After trying a few other companies, we found Roto-Rooter - who was able to come out same day and fix the issues. He got the job done quickly and even provided tips on proper maintenance. He was professional, polite and very skilled. We're very grateful and will call Chris (669) for all future needs. Thanks again.
Bethany Ellis
7 years ago
Really excellent service - They got to our house quickly to provide a quote for a PRV replacement and were at our house within a half hour once service was requested. The plumber that I worked with was very professional and explained the work he did so that I could relay it to my husband. Will definitely call on the Roto Rooter team for any future plumbing needs!
Wow! What a great job! We had the main sewer line for our house replaced. They were very quick and efficient and caused very minimal disturbance while I was working from home. The workers were very friendly / informative and went above and beyond my expectations. I would definitely use them again for any plumbing needs.
We had a very slow drain in our bath and decided to fix the issue ourselves, but our solution didn't work. The tool that we used got stuck in our drain and we couldn't remove it so it was stuck. Boo!We needed some professional assistance and we are very grateful that Roto-Rooter sent Andre Sr. to help us! He was patient and understanding and said this was a common issue that happens. He provided us with an estimate and explained to us the cost and even drew a rough sketch of how the pipes were connected and where the tool might be stuck. This explanation/estimate took about 10 minutes and it was time for us to make a decision whether to have Andre Sr. proceed with the fix or not. At that point my husband and I tried again to remove the tool from the drain and luckily it came out! It was a happy ending for us and saved us money!With that said, Andre Sr. provided us a clear explanation/estimate and had a great attitude! I hope that Andre Sr. continues to be successful and we wish him well. Thanks Roto-Rooter for sending a highly qualified individual to our home!
Have dealt with Roto-Rooter several times in the past. As with all large companies, it can be hit or miss on which plumber you get. But more times than not, I've been pleased with the knowledge and courtesy of my plumber. I've dealt with Pablo a couple of times and he's been great. Today he diagnosed a difficult problem and went above and beyond in fixing the issue. He worked quickly but was patient with my questions and even did a couple of extra things to help avoid problems in the future. He's definitely worthy of five starts. (Another plumber named Oscar has also been extremely helpful in the past).
Rebecca Kim
10 months ago
Fantastic - within a couple hours of calling for garbage disposal replacement, the technicians arrived; work had been completed and the garbage disposal replaced/ installed.
Michael Caldwell
7 years ago
I had a sewage backup on Tuesday morning that I requested a technician to clear the line. They arrived earlier that the original commitment time.The problem was difficult and a second technician Oscar Lenny was dispatched. A camera detected a broken line. I received an estimate and agreed to the repair which took place the next day. The repairs were completed to my total satisfaction and in a timely manner. Oscar was courteous, efficient and professional. I was extremely satisfied with the total job and experience.
Thank You Logan,We recently had service done and our technician Logan was on time, super friendly, professional attitude, respectful of the current COVID, and did the job well!!! Logan is an asset to your company and if we ever need service again I hope I can request him for our service technician. Date of service 5/10/20.Thank you,Paul McCrate
David Serrins
3 years ago
My sink was backed up at 6pm, so I called Roto-Rooter to clear the drain. The dispatcher said someone would be there within 4 hours, but Logan arrived in less than 2 hours. He was courteous, clean, efficient, thorough, and explained everything. Most importantly, Logan unclogged my kitchen sink drain.
Jacob Apodaca
4 years ago
This review is for Alexis Carreras#1068. Alexis came out to unclog our drain this morning on an extremely hot and humid day in Austin.Alexis is extremely professional and personable. He is also very honest and direct. He told us how much it would cost and the terms of the service agreement. He also offered to send out a service person with a camera to ensure there is no major problems with the pipes. He fixed the drain promptly and helped us return our house to normal. We are grateful for his help. Excellent customer service! Thank you Alexis.
Ashley Fincher
4 years ago
Chris(#669) was quick, professional, and very informative.Not only did he take care of the issues and concerns at hand, but also provided plenty of information for preventive care for our home. Chris did a great job and i would definitely recommend him and Roto Rooter for all future plumbing and drain services.
John McCafferty
3 years ago
The guys who came were great they were quick to do the work and everything was working perfectly. The appointment was booked on line for 8am to 10am. It was confirmed on line. The men arrived at 530. That was disappointing and took many calls to get them here. The day after Christmas is always crazy
If you find yourself in the unthinkable moment of a water emergency, CJ from Roto rooter water mitigation is who you want in your corner. His knowledge, patience and diligence diffused a homeowners worst nightmare and made it as painless as possible. He ushered each step of the way from clean up to insurance and his attention to detail was commended by everyone from insurance to contractors. There’s great peace of mind when you have CJ at the helm and it’s a relief to know who to call if a new issue comes up. We can’t thank CJ or his team enough for their help and quick resolution !
The salesman was only interested in billing my insurance company as much as he could for mitigation and Roto-Rooter didn't even offer restoration repair services or a plumber and I only actually called them for a plumber.
leah raykovich
2 years ago
We had an emergency leak and Oscar from Roto Rooter came to the rescue quickly. He was fantastic, professional and took care of the issue. We highly recommend them!
My 80 year old mother called me this past thursday night in a panic saying that water was leaking into the laundey room. Called roto-rooter that night and they sent out Adam and Larry. Both were super professional at my moms house and were able to explain what they thought was happening and what we should do to fix it. We scheduled repairs for the next day along with water restoration in case we had mold.The next morning Chris came out to repair the leak. After diagnosing it, he discovered that it was not a faulty pipe. Instead, it was caused by a plugged laundry vent. Here the professionalism really shown; instead of just letting us google and figure out how to fix it, Chris took the time to explain what was going on and what he recommended to fix it. Needless to say we followed his advice and got the problem taken care of!Later Mohammad from water restoration showed up; after looking at the wet spot he determined that there wasnt a need for it and wasnt going to charge us. This was very unexpected for me as I had signed a contract the night prior for it and was prepared to follow through even if it wasnt needed! Truly apperciste his honesty in not charging us for work that was not needed.We decided that since Chris was there we would go ahead and have my moms 20 year old water heater replaced and a PRV installed. Both were done exceptionally well and Chris even went above and beyond by putting a new frame and door up for the new water heater!Truly a great experience with the Roto-Rooter team, highly recommend them. Really apperciate how they also took the time to explain things to my mom and made it their goal to ensure she was taken care of. By far the most professional compant and crew I have met; thank you again Adam, Larry, Mohammad, and Chris; you guys are life savers and made my mom really happy!-Ethan
Mare Kretschmar
2 years ago
Warren was great. He worked diligently to try and figure the issue. Got right to work and didn't stop till the problem was solved. And he was funny too. We were very grateful to have the service so quickly.
Jim was clear of what needed to be replaced and was upfront with costs and expectations. He was able to promptly replace our broken shut off valves. Would recommend and use this service again.
Jose and Jesus arrived on time, gave me an estimate which I accepted and began work. They were professional, courteous, and kept the area neat. They did an excellent job.
Laura Faulkner
4 years ago
We had some issues with our plumbing because our children were apparently throwing toys down the toilet and trying to flush them down! Roto-Rooter responded immediately and sent out a plumber right away. The first time was with Oscar who was great, and when more work had to be done, Omid Mandave came out right away, very late in the evening and worked until the problem was resolved. We appreciate the hard effort and late hours worked. Thanks Roto-Rooter!
Oscar was great! Would not hesitate to call again. Quick, quality service on a Saturday Morning!
I am so thankful for Logan at Roto Rooter. He helped us after our little boy flushed a matchbox car. Of course it was a Friday night and late when everything backed up! Roto Rooter came to our rescue. We have an older home with some challenging plumbing and Logan made sure to methodically trouble shoot the issue to ensure resolution. Thank you Logan and Roto Rooter!! If ever we have a problem again we will call. Thank you ??
Cant say enough great things about the company. The staff repaired a busted water line at my mother's home at the last minute. The staff worked non stop to repair the messy leak, even working late that night until the work was completed. They charged a very fair price for the work done which comes with a 3 year warranty. I strongly recommend Roto Rotor austin!!!
Cynthia Amoles
2 years ago
Added residential shutoff valve at the meter and relocated an indoor water valve. They were able to make an appointment for the next day after I called. Jose and Jesus were very professional and diligent; they were in and out in 2.5 hours.
Jamie Hutchens
4 years ago
The tech, Shannon, and one of the managers, Jennifer, were so great! I highly recommend this company as they were able to fix my backed up toilets and tubs quickly and efficiently. Super helpful and friendly and were able to locate the clean out (other plumbers have not been able to). Awesome service!
This is my second experience with Oscar at Roto Rooter.
They are prompt with service and did a good job. Oscar explained what the
Problem was and what needed to be done in detail. They will be
my call again when I have a Plumbing project.
Ursula Hammes
3 years ago
Alexis 1068 came to unplug my kitchen sink that was severely clogged. He was punctual, nice, courteous, knowledgeable and very prepared. He explained all possibilities and double checkef that the water was draining again. His experience in unplugging my drain was invaluable and I would hire him again any time.
Mark was super. Great customer service. Super attitude. Would not stop until problem was solved. Thanks Mark
John Strickland
5 years ago
Shannon came to my home in less than 90 minutes from my first call to Roto Rooted services. He was prompt, understand8ng of my situation, and He went to All efforts to repair my clogged sink drain. He repaired th sink Drainage problem in only twenty minutes, and the Price was Very Affordable for me. Shannon is the Best! He should be commended for his work ethics, and his Courtesy. Thank You Shannon with Roto Rooted. The supervisor was Extremely helpful to me. I am Disabled, and a Vietnam war Veteran over 65 years old, and Shannon thanked me for my service to my Country, and to him.
I called on new years day and they came within 30 minutes. My sprinkler pipe Broken. Nice guys, they fixed everything and recommended me to take pictures for my home warranty . will definitely use them in the future.
Professional, on point and detailed execution of services preformed. Thank you Roto-Rooter. Also Mohammed was my technician in charge of water mitigation and I have to say he was great at getting my home clean and repaired in a timely manner. Thank y’all!
The service was great when they were running late they called to let me know which I appreciated a great deal. The technician was friendly and explained everything as he was working. He made sure he took his shoes off to protect my floors. Of course they fixed the problem ;-)
Jenn was wonderful to work with! She was always so responsive and helpful, and that's ultimately the reason why we chose to work with RR over other plumbers we received quotes from. I really enjoyed working with her and will use her (RR) again.
The gas control valve on my water heater went out and a technician came out and replaced the next day before noon. He was able to find that the part was still under warranty which saved me some money. I appreciated the ability of Roto-Rooter to resolve my problem quickly and effectively.
Britney Welch
4 years ago
I work for a property management company and we use Roto-Rooter for any plumbing needs my team cannot take care of themselves. The turn around time from scheduling to them arriving is quick and an easy process. Bryan Cheaney has been a pleasure to work with! He is knowledgeable, friendly and works efficiently. Thank you, Bryan!
Jessica Garcia
3 years ago
Alexis (#1068) was very helpful and was able to clear our very clogged main line quickly so that we could use our water again. When he was done he talked me through what he did and we discussed possible causes to the problem so we can prevent future issues. I would call them again in an emergency but hopefully we won’t need to for a long, long time.
Ericka Harrison
10 months ago
Ronne was very helpful and professional. They were able to come out immediately and we’re on time.
Plumber (Muhammad) was very courteous, professional, efficient, and answered my many questions knowledgeably and patiently. I could tell right away that he knew what he was doing. I will definitely call upon Roto Rotor for any future plumbing needs.
Tech was vert personable and efficient, did a great job of cleaning up afterwards.
Sangram Kadam
4 years ago
We had a dripping shower problem. The technician was thorough in his diagnosis and gave me a quote. After he started on the work it turned out that the diagnosis was premature. He revised the quote and gave me an estimate and was OK with me sleeping on it. He also waived the diagnosis fee since he had mis-diagnosed it. We called him a few weeks later and he fixed the leaky shower-head. He also gave us estimates on what the parts would cost and gave us the option to get our own or use the vendor provided.
Beck PageClapton
7 years ago
I was glad Roto Rooter had the plumbing service and water restoration in one company. They both came out the day my water heater went out causing water in 4 rooms of my house. This is the first time I had ever had this sort if emergency. They were all very nice and helpful, which helped my stress level go down.They are also dealing with insurance on my behalf for the water damage clean up. I would recommend them. The only thing is they were about an hour later each time they said they were coming, but that may be from going over schedule on a previous job and not necessarily bad business.
Cindy Escobedo
a year ago
Oscar and Gilbert provided an excellent service today, Oscar explained all the process to us very clearly, assessed the problem and fixed it promptly.
Thank you for your amazing job!
James Charest
4 years ago
Fantastic service! Chris and Larry came out to do work at the apartment of the Storage facility that I manage. They were professional and gave great information though the whole process. I would recommend them to anyone who needs help and wants to fully understand what's going on.
Larry Belding was awesome and fixed our faucet issue quickly. Larry was friendly/pleasant and made a stressful situation bearable. He is a great company representative - thanks.
Andrew Hutcheson
5 years ago
I made an appointment on a Wed night at 6pm for the next day. The whole process was quick and easy and the entire phone call was just 6 minutes.Turns out it was a little too easy... my appointment window of 8am-12 on Thursday came and went. When I called back to make sure I was on the schedule they said they didn't even have me in there, so I wasted all morning waiting.I went with another company.
Hem Ramachandran
6 years ago
They came in to look into a blocked toilet, took out the plastic piece from it with a hand cranked tool, told me the total cost is $250 for it, and left a plastic container of some chemicals. Later after they left, looking through the invoice I found that they have charged over $50 for the chemical. I called them and ask them to take that away since I didn't want to purchase it, I am still waiting for them to come and pick it up. Deception in their sales tactics. High price for service. No more.After I wrote it, Bill Daniel from Roto Rooter addressed my grievance and refunded the money within hours! Such a great company. Bill I have the liquid ready for pick up if your truck comes around this area! Thank you! Thank you! !Thank you!!!
Wesley Webster
4 years ago
Had a great experience with our plumber, Jason Henderson (747)! He was efficient, really friendly, and very relatable. Usually I'm worried that having services done can be awkward, but we ended up having a really fun conversation with him the entire time! I wish all plumbers were as friendly!
Shelvis Lewis
4 years ago
Exceptional service from Isaac at Roto-Rooter. He came onsite, did a great job, cleaned up and provided sound advice going forward. He actually saved us money too by showing how other harmful store bought products can actually do more harm than good to our pipes. I highly recommend them!!
Fernando Berdion-Del Valle
2 years ago
José provided exceptional service in the aftermath of winter storm Uri. The problem was identified and fixed very quickly, and José explained the process every step of the way. Thanks again to José and the Roto-Rooter team for the enormous help during a challenging time.
A week after we bought our new home the main line outside broke and caused an overflow of sewage in both bathrooms. Mario came that night to get the water working again and Nick took care of the water mitigation that same night, answered all our questions, and cleaned up for us. The next day Mohammed came with his team to remove all the contaminated flooring and sheetrock and they worked all night without a complaint and were incredibly helpful and answered all of our questions not to mention he took tons of photographs for the insurance adjuster and offered to speak with him for us. Finally Jennifer and her excavation team came and fixed the outside pipe. She was even nice enough to call our home warranty company and break down for them what portion of the work took place underneath the house. We could not be happier with rotorooter! Instead of having to call three different companies to take care of this very unfortunate incident we only had to call one. Every person that we dealt with was super helpful and patient with us because this is our first home and we had no idea how any of it was supposed to work. I would absolutely recommend roto rooter in Austin. I know that if we have another problem, they will be our first call.
Made appointment for estimate. Once tech arrived he looked under sink for 10 to 15 seconds and quoted me an outrageous amount for an under sink water heater install (I provided the heater) tech did no inspection of anything. He also did not adequately explain what would work would have been done so I would understand why the crazy price. I think he just wanted to not do the job and go to his next job. That's ok... Radiant Plumbing got the job done... at half the price and actually did a complete inspection... and sat down and gave me options ...explained everything. Will NOT call Roto-Rooter again
Our kitchen sink was clogged so much that standing water had accumulated and spilled out onto the kitchen floor. I quickly called Roto-Rooter and they sent a plumber out pretty much 15 minutes from when I called. Oscar fixed the problem quickly and was very nice and professional. Will definitely be using them again for any plumbing issues we have in the future!
Susan Weems Smith
a year ago
The two young man that came to replace my pipe from my house to the sewer were amazing. Very professional and friendly and courteous. They need a raise!
Roto-RooterAWESOME!This is my first review for Roto-Rooter, but second experience with the Root-Rooter team.Both circumstances were emergencies.#1 -Thanksgiving Holiday (2018) : Sewage back up in downstairs shower. Main sewage line snapped at city junction. Roto-Rooter team diagnosed the problem, showed me the picture with the scope, and had a crew out here with excavating equipment asap. Had an interim solution immediately to safely restore service, back in regular service after 2 days, and Roto-Rooter performed a follow-up diagnostic to ensure that everything was working properly.#2 - 10/22/19: Had an upstairs toilet leak with water running through my downstairs utility room. Called Roto-Rooter emergency line in the evening. Damage Assessor arrived that night, walked me through the process, and then called the remediation team. Muhammad (Remediation team) came in at 11pm, cut out the sheet rock, removed the wet insulation, and placed plastic over the impacted area with a plastic zipper doorway for in/out convenience. Dryers were placed to dry out the subfloor. Everything was extremely neat, safe, and sanitary.10/25/19: Chris (Plumber) arrived with his team and this is were the experience went from professional to exceptional. Chris was able to quickly determine the cause of the leak which was due to poor original craftsmanship by the builder. Chris (#667) and his team were able to create a safe and up to code solution to prevent future issues since the original placement of the toilet by the builder was sub par. Chris also educated me on the issues that caused the leak so I could articulately communicate them to the builder warranty department. The work Chris did was professional, neat, and I am extremely satisfied with the result. Chris rebuilt my plumbing set up within the toilet, sealed the toilet base, and even went to Home Depot to secure a special flange that I needed due to the offset position of the drain pipe. Chris also returned the next day to complete the work (on a Saturday I might add) and gave me his personal cell phone in case there were any issues before my drywall contractor arrived. I really appreciated his work, candor, knowledge, and skill.Root-Rooter - if you want it done fast and right, no-hassle pricing (standard, transparent, up-front), individuals who take pride in their work, a team that goes above the call of duty; you need not look any further.I am a customer for Life!!!Thanks Roto-Rooter
Responded in timely fashion to give us guidance for remediation of water damage from burst pipe. We followed all his instructions. Chad came back in three days to test for presence of water. Readings gave us peace of mind that we had dried out damaged areas. We appreciated his professional manner and knowledge.
First - Don’t try plumbing at home if you aren’t a plumber.Second - If you do and are as bad at it as me, call Roto-Rooter. Adam came within 45 minutes of calling and Chris (the master plumber) was not far behind. They both were incredibly knowledgeable and thoughtful. Chris identified the problem and solved it very quickly. Would highly recommend them to friends and family and will use them again.
Great service! Came out the same day we called. Noah Webley worked so hard to fix the problem which was a little more severe than anticipated. He fixed it up all while my 4 year old was chatting him up lol! Super nice guy/great service. Def recommend
We have a pipe system under our kitchen sink that has a lot of bends and curves in it, so grease and other debris gets easily trapped in the U-Bend. We had a doozy of a clog that nothing was working on. I needed Roto-Rooter to come out today, since it was a pretty serious situation. It was so easy to go to their website and schedule someone to come out. I selected the earliest window they had, which was 12-4. Mario arrived before Noon, gave us our price and got right to work. From the very beginning he was very respectful of us and our house asking if it was ok to just go in and out as he needed too. He did a wonderful job, and now we will have a clog free drain that is covered for at least 6 motnhs. We are now getting a drain trap so we further protect it as well as using RR's enzymatic drain maintenance solution. Thanks Roto-Rooter!
Reena Richtermeyer
2 years ago
We have been working with Chad and he’s been so wonderful! He is helping us with each step and working with our insurance. It’s a huge relief to have Chad and the Roto Rooter team in our corner!
Dan Langendorf
3 years ago
Outstanding. A problem arose, first it wasn’t an emergency, then I was getting worried and instinct told me to call a professional. Knowing Roto-Rooter from another city, I called one here at 4 ... by then gasses we’re building, a toilet started leaking, I was getting worried. Noah, from Roto-Rooter, was here within the hour and actually jogged from his truck, grabbed gear, headed upstairs as I filled him in on all that was happening. He assessed the problem, went straight to a solution, and stopped any further damage. Along the way he was explaining possible causes, how second story plumbing works, and told me how to prevent future issues with monthly preventative maintenance. These new houses are nice but builders cut corners and sure enough a second toilet — not the one that started it all — was the one that sprung a leak because it was poorly installed. Anyway, if you have a plumbing need call these guys and even ask for Noah. He’s a savior.
Stacey Woodson
4 years ago
We hired Roto-Rooter to help us with our plumbing needs, for a condo remodel. We had a litany of difficult situations, such as unusual high end fixtures and uncommon remodel situations. Chris McIvor was the plumber on site many times, throughout our long process from rough in to completion. He was amazing!So I wanted to send an exceptional review for not only Roto-Rooter, but Chris personally. Without him, this job simply wouldn't have been completed successfully. He is a dream...and I don't say that lightly about subcontractors. Not only is he exceptionally skilled and knowledgeable at his trade, but his ability to find smart solutions when handed impossible obstacles, were extraordinary. I think it's important to mention his ability to adapt to difficult circumstances is because of his deep knowledge, experience and patience. You are VERY luck to have him and we will be using Roto-Rooter again the future, because of our experience with Chris. THANKS!!
I should have read the reviews beforehand but I learned the hard way how frustrating RR is to work with. This started Wednesday afternoon when i had a pretty good water leak and the RR dispatcher said it qualified for expedited service. I wish i had known that expedited service meant i’d Hear from someone Friday night, shortly before midnight, 2.5 days later. For the 2.5 days before that, i called RR dispatch several times and they promised someone would arrive at various time periods and/or call, and i never heard a peep. Once I finally spoke with a plumber, we discussed the project, i shared some pictures, etc. and we agreed on a fixed price for a very specific job to be done (note their hourly rate of $225/hr, about 2.5x the going rate, as i called other companies, they just couldn’t come out quickly enough). A plumber finally started working Saturday mid morning and after 3 hours had to leave, fortunately he left the job site in a way that let me turn the water back on to the house. A little over a week later he returned to finish the job, over the course of 2-3 more hours, but even after the total 6 hours of work, he did not complete the work as we had discussed, and he actually left my plumbing in a state that he previously described as very poor workmanship, something he’d never do because it won’t hold up, but by then i was tired of arguing and just paid the bill. Very frustrating experience for an extremely simple leak fix, or at least it should have been. Be warned!
Andre Sr #4305 helped me install a new kitchen faucet. He was amazing at being detailed, on time, and gave me discounts wherever he could. I would call him again in a heartbeat. We even had to order a new faucet, he gave me his discount, picked up the faucet for me, and delivered and installed the next day. So helpful!
Lupe Naomi Padilla-Arenivar
5 years ago
Jennifer was amazing when I had to call Roto Rooter! She explained everything and showed me the horrid video of the jungle that was growing in my pipe! She was honest and forthcoming and I felt like I was in good hands. They did a great job! I'd call her again in a heartbeat!
Liz Kunkelmann
6 years ago
Oscar went above and beyond to take care of us today! Not only did he do a great job installing our new toilet, he also went to .Home Depot with me to help pick one out and carry it for me. Those things are heavy and I never could have managed it on my own! Over all, Oscar is the best and I will for sure be calling him again if we need any plumbing work done.
Very pleased with the prompt and courteous service Mario (2967) provided when my kitchen sink was backed up. Very helpful in diagnosing, pricing and completing the work in a timely and efficient manner. Will definitely use this company again.
We had an issue on a Sunday. When I called, we received very fast service. A plumber was at our house in about half an hour. Tree roots in the line seem to be the cause of the issue and the work was done adequately. The plumber was very nice and patient. My only complaint, and it's actually a pretty big one, is how horribly disgusting my bathroom was when he left. I see absolutely no reason that I should have had to scrub the ceiling in my bathroom after a clogged toilet was fixed. I'm dumbfounded how that was even possible. I'm glad I had an entrance to our house close to the bathroom, because the plumber tracked whatever was on the floor in the bathroom back and forth between the bathroom and the door with no care.
Alex took care of the problem. He was knowledgeable and courteous.
Had the worst experience trying to get them to take a look at our plumbing. My husband called on a Monday, was hung up on twice, and finally made an appointment his third call. It was set for the following Wednesday between 5pm and 9pm. The plumber called us around 6pm to say he was getting information from dispatch, but never showed up or called. My husband called their office back on Thursday to ask what happened and the representative said he'd look into it and call back. We still haven't heard from them. We were never rude to any of their employees and tried to explain the situation we were having as best we could. Not sure what happened, but if you want to save yourself a headache try finding a different company to use.
Mechelle Kutach
3 years ago
I had a leaking faucet that was not an emergency but definitely had to be fixed soon. I called six different plumbers and finally Roto Rooter said they could be out in the morning. Cool. No show. Then they called and said it would be at the end of the day. He replaced the cylinder which took all of 30 minutes. $608.00 for 30 min worth of work. I need to be a plumber. Then I went to take a shower and cold water is to one side, hot is to the other side and you have to balance the center to shut it off, no temperature adjustment, either hot or cold. This is a single round knob, not two handles. Called them, same guy came out the next day, took it apart and superglued the brand new piece he just put in. Said it should hold for a while. What did I pay $608 for??
Rhace and Mohamed acted with the utmost professionalism . Coming into a situation that could have been way more stressful, they explained things with confidence and put us at ease about the happenings over the next few days. They asked questions and moved things about as needed taking into consideration the value of certain items that required extra care.I would highly recommend their team!
Larry not only did a fantastic job but he replaced the cheaper elements with better quality without surcharging us a horrific amount A++
Marcelo Perez
4 years ago
The service technician, Omid Mandave, did an excellent job explaining exactly what he was doing and why. He completed his work in a timely manner. I am very satisfied with the work and would recommend Roto-Rooter to my friends.
Shannon Fiske
4 years ago
Roto-Rooter Austin is the ABSOLUTE BEST!!! This is my first time to use them and I was so blown away by the OUTSTANDING service that they provided that I will be using them exclusively from now on! This is what happened to me: I went to take a shower and found raw sewage filling my bathtubs and toilets. I immediately called a local plumber (which I will not name). Not only could he not clear the blockage in the sewer line, he did not have a camera to look into the pipe. I then called Roto-Rooter Austin and Victor P. responded very quickly. He cleared the blockage within minutes of arriving. He then showed me on camera that the blockage was being caused by a huge root that had grown into the pipe and had also broken the pipe. The root was after a sharp bend in the pipe and because of the angle was not reachable enough to eradicate it completely. We discussed options and decided that the best was to dig down to the pipe and remove the root and rebuild the pipe that was broken. Victor set up the repair. The crew that responded was Jerome and Ben. This job would be incredibly difficult due to the fact that the damaged pipe ran directly under a large live oak tree, and was about 4'-5' under the tree. Roots from the tree, the tree itself, water lines, and my sprinkler system gave them a very small area to work. At this point, I doubted that any crew would be able to not only get to the pipe but not destroy everything around it trying to get to it. They proved me wrong! Jerome and Ben worked with surgical precision and were able to get to and repair the pipe in the smallest of areas to work, and with no damage to any of the surrounding pipes. I still, as I am writing this review, can't believe that they were able to do this. Jerome did the repairs and Ben worked the backhoe. They were amazing together! At this point, I owe a debt of gratitude to the amazing job that Victor, Jerome, and Ben did for me. They set the bar to the highest level. I can't say enough about these 3 men and their professionalism, knowledge, experience, mastery skills, and empathy that they provided to me!
Shanna Pickett
5 years ago
Tech 1506 (Dave) was the best. He had a difficult job replacing the cutoff valves below my bathroom sink and did very well. He also had to replace an old faucet that was very corroded and difficult to remove. He did that very well also. He also wanted to make sure I was satisfied with the work and cleanup. Could not have been more satisfied
Muhammad was very knowledgeable and professional and taught me a lot. He identified some legitimate problem areas and communicated the whole way. I was very impressed with him! Ask for him by name!
Jennifer Brown took responsibility for the repairs needed to the drain line of our commercial building. She ran a camera down the lines and sent the video of what the camera saw to us via email. She explained where the problems were and what needed to be done about them. She consulted with the men who would do the work and gave us a bid, both for work under the slab of our building and under the parking lot. She wrote up bids giving us several options. She was there when the work was done - which took 2 men 7 hours on a Saturday (so as not to inconvenience our tenants). Other plumbers gave higher bids and most would not work on a weekend. Jennifer usually answered our phone calls right away, and responded to our emails promptly.
William Herman
3 years ago
Shannon came out, knew right where to look and took care of our problem in no time. He was very professional and considerate. If we need a plumber again I’m definitely going with them.
2/26/2021: Jose and Jesus were fantastic! Got straight to work on the broken pipe, tested pressure throughout the house, ensured all faucets worked, and ensured we were satisfied before leaving. So grateful!
Jermaine Q. Parker
4 years ago
Tech 642 w RotoRooter out of Austin, Texas made my day. Absolutely great professional service, very thorough and detailed in his explanations of the issue. He arrived on time and solved the issue pretty quick. I will definitely be calling RR again for any plumbing issues. Thanks.JQP
Roto-rooter is a great plumbing company. They're personal, and helpful, and very flexible. Their website has a great appointment scheduler, and they're very communicative and professional at every stage of the job.I have been very happy with their service, their work, and their staff!
Oscar with Roto Rooter is like getting to hire your neighbor who is a pro plumber. He’s incredibly professional but so kind at the same time. I’ve used Roto Rooter on a few occasions and they’ve rescued me from a Thanksgiving and a Christmas disaster due to water backups. They are my go to for regular plumbing and emergency plumbing services.
We had a plumbing emergency on Sunday afternoon, and Roto-Rooter Plumbing was able to get here in under an hour and save the day! Jason was great, and fixed the problem in no time, and gave lots of great advice! Highly recommended!
Roto Rooter was able to setup a time for a plumber to come by within 24 hours. He came on a Sunday morning to find an repair a broken pipe that was the main feeder for our house. Freddy worked constantly for 4 hours digging to find and repair the pipe. He did an excellent job and explained to us what he was doing whenever we asked. My grandparents don't speak english too well and he was very patient with them even as we worked with our insurance company to see if they would cover the cost, he waited to pick up his payment until we were able to write him the check. I couldn't be happier with the service and we will be sure to call Roto-Rooter in the future.P.S. We called three other plumbers both independent and commercial and no one showed up for the work for two of the plumbers we called and another couldn't fix the issue altogether.
Rhace and the Roto-Rooter team did an amazing job with mitigating the water damage in my home. They were respectful, understanding, and quick in helping me. I would recommend them to anyone!!
Daniel Aulicino
4 years ago
Justin Weeks was very helpful in getting our hot water heater repaired. He went the extra mile in calling State (the company that made water heater) and I was out of warranty by build date by 5 days, but he argued that it was put in service a few weeks later and that parts should be covered. They ended up providing the parts under warranty after he fought for them to cover them. We had another company come out prior and they just assumed it was out of warranty, and tried to charge $400 for the parts. In the end working with roto rooter saved us money and it was all because of Justin doing the right thing.
That was hands down the most fantastic service call I have ever had - especially considering how stressful kitchen plumbing problems are. Omid was knowledgable, positive and persistent solving my problem. He used critical thinking skills when he ran into a problem he was unfamiliar with and persisted with such a pleasant attitude. Such a pleasure even though it was an unexpected expense.
Lenny Rivera took great care of me and my family. Our water main sprung a leak and we were without water! Lenny’s expertise led to a quick repair and even pointed out that our pipes were involved in a class action lawsuit against the manufacturer that we could still get in on. Will definitely be using him in the future.
Rhace T., Alex J. and Ryan A. came to our house the day after most of our first floor had flooded. They explained everything they needed to do. They were efficient and worked quickly. The Roto-Rooter team was amazing!
Debolina Bose
5 years ago
The Roto-rooters provided me the worst experience of any service company I had till date. Their so called professional plumber did not provide me any estimate before the job started (nor got our sign for approval), took 11 hours to install the heater, left 5-7 times in the job in the name of 'going to get some parts'. The invoice for installing a residential water heater was $4864.64.It was a ridiculous bill that I disputed. Worst experience of my life with any service company. I would not recommend them to anybody.
There was an issue with my water heater, and was charged for a maintenance 3 months after install. General Manager followed up the next day to resolve the charge. I appreciate your understanding - thank you.
Gavino was very helpful, polite, and did a great job helping us with our bathroom flooding. Set up an online appointment for the Round Rock location, and 2 hours later Gavino was there to help! Only minor thing that bugged me is the fact the camera guys didn't pay attention to the after 4 pm follow up. Multiple times I told them I wouldn't be able to take off another day to deal with this, so if they could come after 4 it would be best. They showed up at my house at 2pm, while I was still at work, now the room mate who wasn't there yesterday, has no idea what to tell them. Quick phone call seems to have fixed that though. Still recommend them, thanks to Gavino! :)
Called Roto-RooterResponded to call, then set an appt.Came out within a few hours then gave est. bid.Did the work.Resolving the clogged pipe causing a slow drain.Confident people help make the difference.Same day service.With friendly service start to finish.I appreciated that. (Carlos and Alex with R-R)
had water heater leaking problem, went to Lowe's first and paid in front $35 for a detail and was promised that a technician would show up in 2 business days. never seen him. google searched and Roto-Rooter came up on top and the ratings are great. called and was promised someone would call back. the call came in in minutes. Gavino came on time as scheduled the next morning and fixed the problem right away, very professional & pleasant. Roto-Rooter will be our future plumbing company and will definitely recommend it to our friends.
Diane Salazar
3 years ago
The technician, Warren, thoroughly explained the issues to our satisfaction. He was friendly and courteous, and also respectful and knowledgeable. He got the job done quickly and everything appears to be working well at this time.
Jason was prompt and very courteous. He is a wonderful asset to your business.
Jennifer Blasingame
4 years ago
I was extremely pleased with the service received from Roto Rooter! I was a mess after a pipe line broke at my house. They came in and helped calm my crazy self! LOL! Everyone was oh so kind and helpful. A special thanks to Muhammad for putting up with my emotional roller coaster! His team and he were amazing! I highly recommend using Roto Rooter!!
Robert Stevens
3 years ago
My drainage / sewer line out to the root was blocked by a tree root. I called Roto Rooter after another company in town failed to show up when they said they were going to. Roto Rooter showed up less than an hour into the window they gave me. Oscar and his assistant went right to work in the rain and cold, found the clog, fixed it, then showed me where the root had entered the pipe. All done in less than an hour, and everything exactly as it had been before they started. Excellent work.
Alexandra Watt
4 years ago
I had Roto-Rooter come out to fix a sink. They told me it wouldn’t unclog and I’d have to break bricks in my house to make an exit so they could fix it. Told me it would cost $1800. Then they upped it to $2500 for no reason. Then they were unreachable and unprofessional. I had another plumber come fix my sink today. Done in 30 minutes. And cost $2000 less than Roto-Rooter was gonna charge. No breaking bricks or anything and they fixed a part of my sink that Roto-Rooter broke. Do not ever use this company!!!
Bennie Cottle
3 years ago
Called at 12:30 PM. Made appointment. Job was done at 4:00 PM. Technician was technically proficient and very customer oriented. Very pleasant experience. I will recommend Roto-Rooter to friends, relatives and neighbors.
Dianna Fridye
4 years ago
Chris, Rhace and Alex took care of us. When they arrived, they were courteous and professional and patiently answered all of my questions. Very trustworthy crew! We will definitely be using them again!
Hi! Our Roto-Rooter technician was very helpful, communicative, and efficient. He also arrived right on time. Overall, he did a great job, and I would definitely recommend Roto-Rooter to others. Thanks!
Brian Plaisance Jr
a year ago
Oscar came onsite on time, did an amazing job resolving the clog, and explained how to prevent issues in the future (even though the root cause was a previous contractor’s negligence with disposing of construction debris in the sewer line during demo).
Alesia Williams
3 years ago
Alexis 1068 was professional and very timely. He came in assessed the issue and cleared the pipes right up. He showed me what was going on every step of the way. He didn’t leave until the water flowed through the pipes in interrupted.
Don't know what to say other than they didn't show up. I knew it was a weekend, but they said it was no problem and they work 24/7. Called on a Saturday and they said they would be out between 4 and 6PM. They called me at 5:30 and said they wouldn't be out but could make it out the next morning between 10AM and Noon. I called at 11AM the next morning and they said I was scheduled for Monday morning. Said they would try to get out sometime after 4PM that day.I called another plumber, they were out within the hour.I know it's busy, but don't leave a customer hanging on when you know you can't make it. We ended up having to go to a hotel the first night after they were a no show.
Harold Zavalney
3 years ago
Alexis 1068 was very helpful and helped get us a water damage expert right away. He was got here an hour early on Christmas. He got straight to the problem and cleaned up afterwards. Can't say enough good things about him.
The Plumber who arrived was able to quickly assess and fix my issue. He was professional and the rate was reasonable. Thanks again Roto Rooter!
We had a serious water leak and they responded quickly. The damage was far worse than we expected but they were helpful the entire process. Our technicians Rhace Towns, Alex Jeter & Ryan Aldarando were very nice and understanding though this process. I recommend Roto Rooter for any water damage remediation!
The first experience started really shaken with Roto Rooter. The first two technicians were not qualified and lacked experience in how to properly access the situation. Not to mention they damaged two pipes under my house.However, things turned around when Jason T Henderson showed up. You could tell he was head and shoulders ahead with his knowledge. Being in construction myself, Jason did not try to pull any bull and took the repair by the horns. He did a thorough job. Roto Rooter is lucky to have Jason on staff because his knowledge and experience definitely saved Roto Rooter a nice backcharge from myself. Jason worked with me to get the bill correct as all of the damage was done by the inexperience of the first two technicians.Ask for Jason T Henderson if you want the job done correctly. Thank you Jason for getting the job done right. There are still good plumbers out there and Jason is one of them.
Lenny came out promptly at 9am the next morning and looked at the problem and immediately knew what was to be done and the parts he needed. Once he set to work, he was done in a couple of hours and did it with extreme professionalism and was very personable. I would absolutely use them again.
Andre Sr #4305 was our plumber and after meeting with him and having him fix out plumbing issue I will never use another service other than Roto Rooter and I will specifically be asking for him. Rotorooter was my second call as I was not pleased with the first opinion. Andre was spot on with his diagnosis of the issue, the explanation of all possible solutions and keeping me informed every step of the way. We even discussed additional work I have been wanting to have done and I won't be calling anyone other than Andre / Rotorooter to come back out to take care of those issues. Thank you so much for the customer support training you put your staff through. It works.
Alex 1068 was incredibly easy to work with. He was fast, honest and got the job done very well. Best Plummer I’ve worked with to date - would highly recommend.
Yvette Ackerson
a year ago
Jose Luis and Jesus were amazing. They did a great job for us. I love using Roto Rooter. Their staff is very professional.
Sandra Bocksnick
7 years ago
I called Roto Rooters and I was told that if they could not fix it they would not charged me by Chris Evans and Technician Pablo. I had a leak under my toilet and water everywhere. He told me the problem was main sewer was stuffed up, he said the would run the line and fix the issue. They charged me over $300 and they told me they would guarantee their work. About an hour after they left I still had the exact same problem. I called a 2nd time and they came out, they said they were not sure about the issue and they needed a camera technician to come out but they were so busy. He spoke to his manager Dell and they told me that they would send a camera technician to my house within an hour, that was 3 hours ago and still I have they problem and they have my money. I tried to call and spoke to Jean in dispatch who was rude to my sister and I. I tried to speak to a manager and still no one has called me back. This is family time, I paid a lot of money and I keep getting the run around. I asked for my money back so that I could call someone responsible and they still won't help me or return my call. I have been putting my holiday family time on hold all day for this company. This is the worst customer experience ever. I would appreciate a call back... If you tell someone if we don't fix it we don't charge you and you take their money and refuse to help them that is awful service. The worst customer experience !!
Showed up within the promised time and was able to unclog our kitchen sink in less than 45mins. He even replaced some parts to prevent leaking since there were some old rusted metal pieces. I was very happy to hear there was a 6 month guarantee. Will definitely use again. So glad I didn't try to buy a hand tool. The clog ended up being 20+ft in!
We had a problem with the pilot light on our gas water heater quit working. Lenny came out, identified the problem and offered to verify that our water heater was still under warranty, thus the parts to fix the problem would be free of charge. Sure enough our water heater was still under warranty, and Lenny drove to the parts store and picked up the parts and had the installation completed in no time. He was very professional with a great personality. We will recommend his work any time.
I finally called Roto-Rooter Austin after dealing with another horrible plumbing company here in Austin. They were able to not only resolve my issue promptly but also went the extra mile in ensuring that we also check other areas and suggest areas for improvement. I highly recommend! Very honest and professional. Thanks!!
chris motloch
6 years ago
Main sewer line clog between commode and clean-out successfully cleared, but FIVE DAYS later a new clog developed between the clean-out and the street.Had to call another plumber to fix second clog. Instead of taking 2-3 hours to honor their service warranty, the earliest they could arrive was between 10pm and 2am.Wonder how long it would have taken to honor their warranty if this wasn't considered an emergency due to my ADA family member.
Chris was honest, knowledgeable and actually cared to take the extra step in assisting me to locate the leak. I appreciate his down to earth and relatable demeanor. This was an exterior leak that needed to be fixed as soon as possible and given the time constraints, I was relieved he stayed until 6:30 p.m. to fix the issue.
Vera Franklin
5 years ago
I was pleased with the prompt service but the sink leak worsened after replacing parts. I have to have them return. If they send someone this time that knows what needs to be done, I will update my review. Right now, not happy. Update - Come to find out it was the faucet so they pretty much charged me $300 for 2 lines that came with the new faucet. Huge rip off! Do not use them!
Corrine Kirchhoff
3 years ago
Roto-Rooter, more specifically Chris, is extremely reliable and trustworthy. I call Chris directly for any plumbing needs that my restaurant has and he is always so accommodating and helpful. I truly enjoy his kind disposition and Roto-Rooter is lucky to have him as their employee. Thank you!Corrine Kirchhoff | Operating PartnerPaul Martin’s Austin Grill
They have been contacted several times by our apartment complex and always miss the time they say they'll be there and keep pushing the time back then they never show up. Not impressed with there lack of service and disappointed in there lack of communication. Would not recommend them at all. This has occurred 3 times with both myself and my neighbors. They are not someone I would ever recommend to do any sort of service ever. I would actually rather leave a 0 star rating for zero communication and zero effort in anyway shape or form.
Heidi Estrada
6 years ago
Fantastic - we got surprised by a backed up drain line this morning. RR come out right away, called in reinforcements as needed, and kept at the problem until everything was fixed. They were very polite, efficient and knew exactly what to do for our problems. I will use them every time.
Alexis from Roto-Rooter was fantastic! He cleared our main-line super quick. He clearly knew his stuff and gave us good info. He was also polite and professional. We're looking forward to Roto-Rooter contacting us to scope the line.
Cabot Wilkinson
4 years ago
Issac was excellent drain tech, took care of our problem very quickly and was extremely professional. Would definitely recommend and use their services again. Prompt return of calls, scheduling and finish.
Ariel MATTHEWS
3 years ago
⭐⭐⭐⭐⭐⭐⭐⭐⭐Adding more stars would be nice!! So pleased with the work Chris and Logan did for our company Longhorn Solar. Chris and Logan were very professional at all times. Chris took the time to explain everything I needed to know on why we were having the issues we were having, Not alot of companies take the time to really want to explain the problem more for the money. I really appreciate Logan unclogging our toilet that has been giving us issues for a while. Also thank you Chris for replacing a part that was very important to stop the countuines running toilet. THIS COMPANY WILL SAVE YOU MONEY AND TIME!! VERY APPICATED!
Christopher Brailas
4 years ago
The technician arrived promptly and was very polite. They were able to fix a clog in my kitchen sink drain, that had resisted plunging, my own attempts at snaking, and Liquid Plumr. Really pleased with the service, and relieved to be able to do dishes in kitchen again.
Mark Aflatooni
4 years ago
These guys were fast and knew what they were doing. As soon as they realized they didn't have the equipment with them to deal with our issue, they ran out to get it, and were back in less than an hour. The repairs themselves took less than 15 minutes and everything was up and running again. On the Friday before the Memorial Day weekend they knocked it out of the park. Sometimes you need a professional to solve a problem. These guys are pros. I'll definitely use them again.
First and last time I ever call Roto-Rooter. Yesterday I set an appt for today 7/9/2016. I was given a window of 12-4. It is now 8:55 pm and no-one is here. I called and they said they are still on their way. I told them no thanks! I have a 2 year old i need to put to bed and a 8 am flight to catch. I'm so glad my issue was not serious. This actually turned out to be a great lesson; simply put, never call them again. I told the dispatch representative, to cancel my request and that i want nothing to do with Roto-Rooter. He didn't seem concerned at all. He didn't offer to let me speak to a manager or simply ask what he could do to make things right. Sorry, but I've learned from the past, that when companies no-show, no call or have to reschedule the quality of work is usually bad as well.
Clayton Branch
4 years ago
Once I decided my sink’s clog was too much for me to handle went online and scheduled an appointment with Roto-Rooter. Shannon showed up the next morning and had everything back to normal in about 30 minutes . Great work.??
I called they cam within an hour. The technician was excellent (Omid Mandave), he stayed with it even when it wasn't working like he thought it should. He finally got it to break loose and my kitchen is back on line. Great job.
Ann Marie Harrison
4 years ago
I live at Westminster Manor and when my garbage disposal backed up and WM could not repair it, Roto-Rooter was called. Omid Mandave came to my apt and worked diligently to fix the problem. He was so professional, polite, careful of my surroundings (I have some valuable carpets that had been water damaged by Westminster repair men) and after a lot of work solved the problem. He was courteous, hardworking and I was impressed by his work ethic and professionalism. If ever indeed the service again i will certainly ask that this particular employee. Thank you
Ericka Woodard
7 years ago
I had 17 guests showing up on a wednesday evening for the weekend... and broke not only the toilet but the actual flange about 2 hours before. While they couldn't make it out that evening, they had a tech out at 8 am the next morning, quoted me for the work, and had my issue solved by 10:30 AM. I paid a tad bit more than I would have if I had shopped around, and been able to wait for 2 weeks... but I was more than happy to pay to have it done quickly and efficiently. Thanks!
We had plumber # 2707 (Jesus) and master plumber #790 (Jose) come to install a new toilet. The job was completed in a timely matter and clean-up was neatly done. Both men were extremely courteous and professional. They explained all our options on work that needed to be done in the near future, but did not make us feel pressured in any way. This Austin branch of Roto-Rooter gets a plumber to your house quickly with no run-around on the phone.
I called for service and y'all told me you'd have someone out to see us the next day...nobody ever showed up or called. I call the next day and y'all again said someone would be out there that day to see us. Again, no call/no show. Y'all did this for 10 days in a row and everytime I called you assured me someone would be out there later that day. I totally get that y'all are busy after that insane deep freeze we had but don't sit there and lie to me day after day after day. It's pathetic and embarrassing. I'd give zero stars if I could.
Alex Bilstein
4 years ago
Recently I had a 1/4 gallon per minute leak on my property that was clearly leaking into the ground as part of the front yard was saturated. I called RR and they were able to come out the next day. I was afraid it was going to be under the slab, but they used their leak detection equipment to find it just outside the slab in the yard. They showed me where the pipe had broken down (60 year old house) and were able to replace it quickly. The two plumbers, Jose and Jesus, were very professional and courteous during their work.I think RR is a little more expensive than some local companies, and I think they could do better with their communication when they are going to be running late to a job, but in the end they have done excellent work the two times that I used them. After having some issues with other plumbers, I think it's worth the extra money as plumbing issues are not to be trifled with.
Omid was very professional and extremely friendly! He was a quick worker left our space clean when he left. He also gave us tips on how to prevent our issues in the future!
Heather Carmichael
10 years ago
Jose, Glenn, and Wayne are 3 of the BEST plumbers in Austin!! We have had tons of problems with our sump pump system (and live 1/2 mile from downtown). We switched out from a grinder pump to a water pump and so far so good... no crazy alarms in the middle of the night, and no flooding front yard. Thank you, Ken, also for the excellent customer service in scheduling so many master plumbers to run to our rescue and get the job done right the first time. Glenn was amazing to take the time to do all the things to ensure longevity of this new pump. We thank you all so much!
Roto Rooter departed Saturday leaving a dehumidifier in my attic. The next day I had no hot water, air conditioner attic units had stopped working, the attic light was inoperative and the outlets in both my bathroons were dead. Unfortunately, there is one outlet in the garage on the same circuit as the bathrooms. My second fridge is on that circuit.On Sunday Roto-Rooter's serviceman discovered the lack of hot water was due to the dehumidifier blowing out the pilot light. Rotor-Rooter wanted to charge me $260 to re-light the pilot.I have another company's electrician coming out Friday to trace the problem with the dead outlets. Today the fridge is running on an extension cord to another outlet. The air conditioning started working again on Monday immediately when Roto-Rooter unplugged the attic dehumidifier. I had to throw out ice cream and some food from the fridge.When I spoke with the Austin general manager he wanted to convince me that my gripe that I did not get value for the $200 an hour labor rate was unfounded. I understand that plumbers charge twice that of certified doctors and lawyers and this is how a free market works. However, in a free market I can also be dissatisfied with a product or service and say so to the market. Cannot have it both ways i.e. appeal to the free market regarding pricing but disavow a free market's practice of criticizing bad or praising good service.Jason also had a gripe with my previous on-line evalution where I claimed plumbers were apprentices. This is what Andrew, a company representtive, communicated to me. Not my problem that Roto-Rooter project managers are not aware of their employee's skill levels. The service I encountered was amateur and worthy of an apprentice and not a licenced journeyman.Jason started to bully me to change my previous on-line assessment. Call ended acrimoniously. This posting is a revised assessment.I paid $264 to change a flex pipe. I was left with no hot water (wife cold showered before going to church), cancelled my Sunday lunch at Red Lobster with friends celebrating a birthday to accomodate Roto-Rooter's scheduling to fix a problem Roto-Rooter had caused, left with no air conditioning, inoperative bathroom outlets and a defrosted fridge. Now having to spend approximately $300 to have an electrician diagnose electrical outlet problem.Andrew, the project manager, was going to call me at 9:00 am on Monday to update me regarding resolving the electrical issues. Is now Wednesday morning and still waiting for his call, despite calls to the dispatcher, Andrew's cell (which goes straight to voice mail) and to the other project manager, Nick.Nick on Monday around 1pm:Andrew is standing right next to me, he will be calling you back right now!.
Jennifer has been wonderful to work with! We had a large job on an investment property that came up last minute. She's been on top of everything, making sure the guys get the job done on time and available to answer any questions that come up along the way.
Larry not only fixed the toilet problem I'd called about, he also checked and fixed another item on the same fixture while he was there. Super appreciative of the attention on this and his walking me through what he was doing each step of the way.
Veronica Riojas
3 years ago
Oscar De La Fuente is the best, hands down!!! The third time is the charm. He fully explained everything from what he was doing and what the problem was and even helped us locate our outside clean out that was hidden under compacted dirt.
Brooke Nelson
3 years ago
I will always suggest Roto-rooter; but especially José and Jesus they are absolutely amazing! We have had so many water pressure issues and no plumber was willing to take the time to figure out what the exact issue was until they took the time to solve the puzzle.
I had a pretty bad kitchen clog that I tried to clear myself and couldn’t. I called a plumber and he was also not able to clear the drain. This plumber told me I’ve would have to get an electric jetter to clear the drain, which I found out is expensive and not recommended on residential drains. I called Roto-Rooter for a second opinion and they were able to clear the drain in under 20 minutes. Will definitely call them first in the future!
The service very prompt and timely. The dispatcher said the plumber would arrive within a specific two-hour window, and the plumber called well before the window expired. We live just north of Austin, and the plumber still showed up before the time limit. He was very professional and helpful. Before beginning any work, he informed us of what the labor costs would be, which I appreciated very much. He informed me of every thing he needed to do to fix our busted pipe and let me participate in the decision-making process. Given the fact that our plumbing need was an emergency (busted pipe while gardening), we were more than thrilled with our Roto-rooter experience.
Excellent service. Had to replace a shower only posi-temp valve behind the wall after the original valve broke. Part of the job was cutting drywall from the room behind the shower, removing the old valve and soldering in the new. My tech, Lenny Rivera, was professional, thorough, and helped keep the drywall dust to a minimum. I am very pleased with the work. Thanks!
Garland Golden
a year ago
Oscar was very prompt and professional. He addressed all issues and thoroughly communicated his findings. Great service!
I had a blocked main drain preventing the use of one of my full bathrooms. I tried opening it with drain openers from Home Depot, after several attempts over several days I gave in and called .Roto Rooter, from the time I called , after I took my grandson to school, and the job was completed was well before lunch, they had the right tools for the job and very pleasant to work with, thanks all
Plumber showed up on time. Quickly identified the problem and fixed our clogged bath. The price was as advertised with no hidden fees.
Buster Hoffmaster
8 years ago
After our appointment window had expired (4:00PM - 7:00PM) our man finally arrived at about 7:30. I was a bit put off, but he set right to work and finally figured out a pretty tricky issue that was causing us not to be able to get hot water at out kitchen sink (not a good thing).All ended well......sink fixed, and I think we were charged fairly. We will use them again (hopefully, not soon).BH
Amanda Richard
8 years ago
What a great job! Lenny was an honest plumber and worked diligently! I got bids to replace my water heater and he was truthful about what I needed and did not need and much cheaper! I couldn't be happier! Thanks Roto-Rooter in Austin, TX!
Sridhar Sundaram
3 years ago
Jason is super responsive. He called me from the road when he was delayed. He explained the options clearly to me before starting the work. I will definitely recommend Roto Rooter (specifically Jason) to my friends.
Meagan Bunker
8 years ago
We called in the evening with a 6-10 pm appt. which got pushed back to 9 pm-1 am. Having to work the next day we opted to wait and set up a 10 am - 1 pm appt. The technician was not able to get to the house until 3 pm that day. However, once there he was very nice, professional and quick. I was running 5 mins behind and when I arrived at the house he was already looking into our issue. (It was a leak in the front yard.) I would use this company again unless it was something I needed fixed immediately as the wait time was unpredictable. That is the only reason they got 4 stars instead of five.
Jenn, Jerome and Ben were the awesome team that helped me avoid a potentially nasty sewer problem due to the previous owner putting in a master bath without pulling a permit and then proceeding by doing everything illegally. I had been in the dark about this for 10 years and it was the COA who alerted me to the problem, and for the city, they were very nice about it, knowing it was not my fault at all. So I got six bids and Jenn with Roto-Rooter impressed me the most. She just seemed like a straight shooter and who really knew her stuff. Plus I like supporting a woman who is succeeding in a business that is still mostly done by men. Then Jerome and Ben showed up to do the actual work, and they really went above and beyond, I am so impressed. I'm still sad that my savings for a new kitchen countertop and backsplash (to replace the crummy ones put in by the same lowlife sellers) went for a new sewer line instead but hey, it's better than the nasty alternative. :) And bottom line, I know the job was done right and passed inspection with COA because I saw it myself.
Oscar was a GREAT technician who went above and beyond trying to locate & clear a pipe that has been clogged for a while. I highly recommend him & will ask for him if we need a plumber in the future.
Courtney Hogan
8 years ago
Roto-Rooter in Austin definitely deserves a top rating! I had some old fixtures in a condo that needed to be brought up to code, but several plumbers had been either unable or unwilling to complete the job, Jose (790) not only took on the challenge, but contacted my property management company as well as the city of Austin to get the water shut off to perform this work. He went above and beyond in making phone calls ahead of time and making sure everyone was in place in a timely manner. He, along with Jesus (2707), managed to change out the fixtures quickly and efficiently, and it looks great! I couldn't be happier to have this job complete after a week of trying. Thanks, Jose, for taking ownership and really helping me get this done in record time. Other companies could definitely take a lesson. I will certainly use Roto-Rooter in the future for my plumbing needs.
James “Pickle” Pickell
3 years ago
Called these guys after a 16 hour work day to handle a simple clog, they didn’t have a snake larger then 3/8 by 75’, and couldn’t reach the clog. Then the tech told me it was going to be 300.00 for the call, then I reminded him that I was the owner of a plumbing company, and he lowered it to 50.00. So word of advice if a plumbing company falls short because of their own practices, don’t pay, and it’s just down right ridiculous that they don’t carry the proper equipment and probably use that excuse just to make money from just simply showing up... So lame, must train plumbers correctly, and we will all make this world a safer place.
My water heat broke. I called and a tech was at our house within a few hours to diagnose the situation. By the next morning a new water heater was installed. The two techs who did the work, Jose and Jesus were professional. They cleaned up and all along the process kept me informed. At the end they answered all my questions too. This is why I am a repeat customer of Roto-Rooter in Austin.
Cynthia Cheney
2 years ago
This company was impressive as was the plumber they sent out - Jesus! He showed up early and did an extensive search for a very small leak that the water company suspected I had. He checked out all water sources - toilets, sinks, water softner, & outside faucets. He found the leak & fixed it. I even had to leave for a family medical emergency & he kept working. He was awesome!!!!
The technicians were very professional and knew what they were doing. Were able to clear the clog and indicated that there did not seem to be a belly in the drain line. All drain lines were running freely when they finished.
Trevor Livingston
8 years ago
Scheduled an appointment and they cancelled and said they'd come the next day. The next day they called 2 hours too early and said they could come. We were out so I said to stick with the original time. Then they called and said they'd be late. They never called again and I finally had to call and cancel because it was too late in the evening. The were hardly apologetic and made no attempt to rectify. Will never attempt again.
Abigail Tills
3 years ago
Horrible, horrible service from dispatch! I cancelled my service appointment and sent my business over to RC Plumbing! He was responsive and quoted me only a 30-min wait! Skip Roto Rooter and google ‘RC’s Plumbing Austin’— you won’t regret it, and you’ll save yourself a lot of waiting around!
Had an issue with 2 of our toilets constantly running water, so I called Roto-Roter Plumbing and they sent Bryan Cheaney he did an awesome job! Fixed the 2 toilets in less than 30 minutes and was very nice and friendly! I would recommend Bryan Cheaney with Roto-Roter Plumbing anytime!
Beatrice De Marquis
4 years ago
Roto Rooter sent Shannon #2649. He repaired the problem in record time, was friendly and quick. Cleaned up after himself and came to my home within an hour after I called. I would highly recommend Roto Rooter.
Jeannie Moody
4 years ago
After my previous review, they contacted me right away and made things right. They sent someone else out who was throughout and took his time. They weren't able to correct the issue this time but I have used them in the past and they were able to. They have even come after 9pm to help me with a drain problem. I wouldn't hesitate to contact this company.
Katharine Pyle
3 years ago
The plumber, Jason was excellent. However, when I called in they told me a dispatch would call me. After 2 hours I called back. This time I was transferred to the dispatch desk. He said that he never received a note about me or to call me. He said somebody should call me within an hour. An hour 1.5 i called back because I hadn't heard from anybody. Again they said I should hear from somebody within an hour. 1.5 hours later I called back because I hadn't heard from anybody. This time they scheduled me for 7:45 the next morning. They said that somebody should be out between 8 and 10 am. At 10:30 am I called them back because I had not heard from anybody. This time the lady who answered the phone called me back about 1 hr later to let me know that the plumber still wasn't freed from the last job, but that I was next. It was nice to know that I was actually still on the schedule.
Fernando Vazquez Main
2 years ago
Had an appointment today between 10-12pm and they never showed. An hour after that window closed I called and Karen left me on hold for 20 min. My time is just as important as yours so needless to say I’ll never use your company again.
Shannon came in the middle of the night when our sewer line was backing up. He unclogged it quickly. Great service. Love it that I can call them day or night.
We had Oscar come out and help us figure out what was going wrong with our washer, he helped us fix the problem in no time and was very friendly and professional. 10/10 would recommend Oscar to help you with any problem you might have!
It was Thanksgiving week, my main house drain was clogged and guests were coming. Your service team arrived on time and quickly resolved the problem. They were polite, professional and had the required equipment. Thanks for saving the day.
Michael LaMure
8 years ago
Victor Palacios was a great to work with. He was professional and stuck with the job until it was done and made sure everything was working correctly. The price was a little more than expected, but the job was done professionally by a person that I felt very comfortable with being in my home.
Outstanding professional service from Jose and Jesus. They were great and will call them again if needed.
Patty Ortega
10 years ago
This is my first time with a plumber....honest! Jesus was the perfect image of the perfect plumber! He quietly went about his job, knew what the problem was and then told me the procedure for repair and the cost, bang! He was friendly, and informative, smiled alot and did his best to do all he could for the allotted time. It was a pleasure having him here, I know I'll be calling this company again. Plus, the relief of knowing the problem was well in hand was the best gift of all. Thank you Jesus and Roto-Rooter!
Joanne Parr (Bunny)
11 months ago
Two team members worked diligently to remove 5 ft of nasty clog from our drain over the course of 2 hours. They didn't give up!
The technician arrived at our house on time to repair our water leak. He was courteous, professional and was done with the repair in less than one hour. Would do business with Roti Rooter again.
Jennifer is very professional and yet very personable. She did an excellent job of keeping me informed of the work and repair details. I would highly recommend Jennifer and Roto-Rooter Plumbing.
Oscar and Forrest were super friendly and knowledgable, they helped get me steered in the right direction and made me want to ask for them specifically in the future.
Though the plumber was good, the dispatch service was very disappointing. I put in a call on a Saturday morning at 11am and did not get a plumber until Sunday at 10am. Keep in mind, this is from a company that offers 24/7 service. Very frustrating. I was also disappointed that Roto-Rooter uncharges parts unreasonably. It's standard for a plumber to charge twice the retail price of a part, but triple the price?!
Carlin Ryger-Wasserman
a year ago
Chad, Mo, Noah and Lance were wonderful. Came during an emergency. Showed up when they were supposed to. Responsive. They may not be the cheapest, but they were worth it
Angela Williams
4 years ago
Brett with Roto-Rooter came out with a video pipe camera to check out our sewage line, after his colleague had been at our home over the weekend performing an emergency sewage clean-out. Brett was honest and kind enough to point out that the root stoppage might possibly be occurring on the MUD side of the line. When I called and had the MUD folks come out, they concurred, and fixed the problem on their own dime. I was amazed and pleased to have found an honest service person, who saved us hundreds of dollars.
sandy guajardo
4 years ago
Lenny Rivera was my tech... I was very pleased with his work and explanation of the issue. Extremely courteous and professional. Will be repeat customer... Will recommend Lenny for the great service.. Thank you so much!!
michael smith
4 years ago
Thks Roto-Rooter for the Great wrk and in a timely fashion ..All my plumbing issues was resolved with a professional and exceptional courtesy. Much appreciation to the Roto-Rooter staff , especially Lenny R. for his hard wrk and his Can do Attitude really made the difference
Schuyler Costello
3 years ago
I was given a window of 8-12am. Service person never showed or called. I spoke to dispatcher several times throughout the day and was lied to about being next in line for service (no one ever called or showed). Dispatcher also lied and said they called my phone to tell me they were running hours behind and tried to leave a voicemail. No record of any call received nor any voicemail (my VM is empty). Eventually gave up and called someone else.
sherry walker
4 years ago
They began work on replacing a outdoor water line on July 3rd, they placed the line, leaving an open trench in my yard until the work was inspected. I received no follow up from any one associated with Roto-Rooter. I called and spoke with the Senior Estimator on July 5th and 6th who couldn't tell me, if the line had been inspected. I left a voice message with Dell at the Administration office on the 5th and received no reply. I finally called on the office Mgr (Dell) on July 9th and was able to finally get some results. I think it's bad business for a customer to constantly initiate contact for information on a job, we should be informed throughout the process. Oh... by the way, when they completed the work, still not a word. The only reason they get a 3 star rating is because of Jerome (who started the work, and communicated with me).
Technician failed to show up for first appointment.Technician showed up for second appointment, but there was no pre-arrival notification call before he showed up. The dispatcher called to say the technician was on his way, but the technician had already been there for a while.The work was completed quickly and correctly.I was not expecting to pay $388 to fix a faucet drip, especially when the technician was on site less than an hour.Just the facts.
they sent out a plumber not certified... so he couldn't perform the work.. dealing with the dispatch is a joke... suppose to have someone at my house the next day at 830am... no one showed up... I called and dispatch says all the plumbers are in a meeting and it will be a couple more hours ?? so you don't let anyone know you are going to be late several hours ??
Anita Casillas
3 years ago
Thanks to Omid my main drain is clear. 2 days of stress and a previous plumber who told me I would have to dig up the pipe to fix the block. Omid took care of the block and ran the equipment twice to confirm a cleared line. A total life saver.
Rachel Plymire
4 years ago
The plumber, Lenny, was knowledgeable, friendly, and got the job done well. I am so happy with our service and would request Lenny again! :) Our final cost came in under the quote also- always a plus!
Vanessa Gutierrez
a year ago
Technician was punctual, knowledgeable and patient with our many questions. He was thorough and very helpful. Got the job done!
Michael Miele
3 years ago
Outstanding job, best service I’ve had! Ask for Omid, he did an outstanding job. Got all my drains working like new! Wish I called them a long time ago!!! A++++
They were prompt and helpful, pricey for sure but what could I do, pregnant woman inside and no working toilets, not a good thing. Not to add the gov shut down in which we are all employees of. Not knowing when our next paycheck is coming. But the problem was fixed in about 30 mins and $300 later. 4 stars just for the price of shoving a snake down my drain.
Had a serious leak outside involving rotted pipe and intrusive tree roots. Called a plumber who said repair would involve too much digging, would take all day, would be VERY expensive and did not want to take on the job. Called Roto-Rooter and technician who came thought the job was too much for him as it involved a well pump. But he called someone else at Roto-Rooter who had more well water experience. The second technician (Richard: 2861) came out within the hour and evaluated our problem which involved lots of digging, tree/root cutting, working around electric wiring to our well site and replacing metal piping. The bottom line: He did the work exactly as he described it, completing the job in about three hours, for the price we agreed upon, which we thought was more than fair and NOT very expensive. Richard was friendly, explained everything to our satisfaction and seemed to take pride in his work.
Justin Maurina
a year ago
Oscar did an amazing job, cleared the clog another company couldn't. Very clear communication and timely work. Absolute life saver!
Lisa Costigan
2 years ago
Oscar was very professional and took care of a clog way down the line that we couldn’t reach. Although dispatch and scheduling left much to be desired, he was great company representative after the debacle in the office.
I recently purchased a new home and upon moving in discovered that the cast iron main sewer line was full of roots and the master bath was unusable. Roto-Rooter offered the best bid and best warranty on sewer main replacement, which was the only solution according to 4 different plumbers. Jennifer Brown was the Senior estimator for Roto-Rooter who was in charge of the project from start to finish. She was professional and compassionate and worked with a great team to complete the project quickly. I now enjoy full use of all my plumbing! I highly recommend the Roto-Rooter team here in Austin if you find yourself in the same predicament.
Representative was at my door within an hour of my request. He was remarkably personable, understanding and effective. Despite the somewhat tricky nature of our problem, he solved it quickly and tested his results extensively. It was a pleasure working with him.
Jesus did a really thorough job locating the issue and staying on it until the entire problem was resolved. He was also really good at communicating to both me and my tenant throughout the entire process. It was expensive, but I'm confident that this major problem is resolved now
Harvey Rhodes
7 months ago
Service Tech was very curious and professional. He explained very detail of the service he was providing.
Todd Minehardt
3 years ago
Bryan Cheaney helped us on a weekend emergency - he was actually early, very professional and pleasant, and the quality of service is excellent. I highly recommend Roto-Rooter in general, and Bryan specifically.
Patricia Jensen
2 years ago
They put me on a waiting list but came right away next day.Fixed pvc breaks at well and inside and out garage and leak in bathroom.We had to bypass things to get water but they got it going for now! Very nice guys-came back next day to finish so I could get water!
I was extremely pleased with the service I received from Roto Rooter on Sept.13. I had previously had another plumbing company out here unclog a stoppage and they cleared it for 1 day, of course the next night on the 13th. I had a backup in the house and again another stoppage. The orginal company would not come back until the next day and I was without toilets, showers etc. I called Roto Rooter and they were here within the hour that night. Ken was the technician that came out and he was very helpful and fixed the problem. I will always from now on call Roto Rooter.
Andre Sr #4305 did a great job. He was on time, quick, gave a reasonable labor quote, and was professional and friendly. Not much more you can ask for as a customer.
honeycombhillz
4 years ago
Lenny Rivera came in and did a great job. Replaced a broken pipe in our yard,was very professional and courteous. Definitely would have this guy back to handle any of our future plumbing issues
I had already isolated that sewer blockage was between house and street, clearing it was beyond me. Charge was $310 for 30 minutes of work to run an auger from the cleanout 5 feet to the blockage (broken backwater valve). They also ran a camera from the cleanout to the street showing the pipe was clear everywhere else. The promised to come back to check the house where the water backed in for water damage but never fulfilled that part of the service. I did not price shop, but $600/hr is taking advantage of people in desperate situations, in my opinion. Then they quoted approximately $2300 to replace the backwater valve which I did myself for roughly $500 including paying someone else $300 to dig the hole. The good things I have to say is they came pretty quickly, provided an accurate diagnosis of the problem, and temporarily resolved the issue.
Terry schiesler
3 years ago
The Roto-Rooter person ( Omil ) did a fantastic job. He also took time and explained the issues and what to do in the future to minimize plumbing issues. Was very curties and very professional.
Frank Lisauckis
8 years ago
Whenever I need a plumber, I will call Roto-Rooter first. They have always been fast. professional and thorough. I like the fact that I can call and know that no matter what time or what day (holidays included); I will be able to get my plumbing issue resolved right away.I recently needed their service in Austin and called around 7:00 PM and asked if they could send a plumber the next morning. I was told a plumber could arrive at my Austin home between 8-9 am. I received a call before 7:30 the next morning from the Austin dispatcher to let me know they could have a person at my home within a half hour. Lenny from Roto-Rooter showed up as promised and completed the work promptly.
John Sullivan
3 years ago
The 1 star is strictly for the poor call center interaction and scheduling error. The technician that eventually showed up was very competent and knowledgeable. Issue lies all in the scheduling team and not the technician. Management reached out and apologized.
Alma Alvarado
3 years ago
Jose and Jesus were very prompt. They explained the process and put us at ease. They had masks and booties. They also continued to keep us informed. Overall we were very pleased with the work done
I would give 5 stars due to the technician who came to the house. They did a great job, explaining what was wrong, and how I could save money by doing some easy work myself.I am deducting a star for the scheduler. It took 3 tries to get it to where someone could come by the house during a time specified, and eventually I just had to be there all Saturday afternoon!
Drain cleaning…Adam was great, fast, and knowledgeable
The whole process was so easy and simple. The response time was quick and the repair was so thorough. Fixed the issue on the spot. Highly recommend.
Our sewer backed up into the house. We called Roto-Rooter and they were able to get to our house within a couple hours. They snaked the sewer line between the house and street and it fixed the problem. Very thorough and communicated all issues.
Jonathan Guerrero
3 years ago
Brett (#111) did an excellent job in fixing the shower faucet. Water flows perfectly. Communicated well and gave me options for a great service. The only issue or concern is roto rooter doesn't allow certain plumbers or technicians unclug drains which is odd.. I had to unclug my drain myself with youtube to save money cause it can get pricey real quick
Called Roto Rooter at 11:00 a.m they were here an hr after. Lenny did a great job fixing the problem thank you.Used them today January 10,2020 Jose and Jesus did a excellent job with the problem I had, I recommend Roto Rooter to anyone that has a plumbing problem Thank you
Had a backed up kitchen sink drain that I had been wrestling with since 9 AM. I called the Roto-Rooter number and within 30 Minutes Andre was at my house. Within the hour it was clear and unplugged and he was done. Andre was extremely helpful, professional, and polite. I will definitely be calling them again in the future when I need plumber or other services.
Scott Petersen
3 years ago
Roto-rooter in general and Logan specifically helped us out of a jam and were a pleasure to work with. Logan put in a ton of extra effort to clear our sink drain, and was always kind, respectful and hard-working. Thanks!
G Yandrisovitz
4 years ago
“Peter was very professional! He took on a 3 year old clogged drain, that another plumber really didn’t want to mess with. Peter had it done in 4 hours and never acted like he didn’t have time for us. The harder it got the more determined he was to find the problem! Thanks so much for the quick service!”
Mary Bozzelli
4 years ago
Alex (1068) was fantastic! He helped clear up the clog we had which was backing up in our showers and helped us with next steps. Will definitely be going with them for all our plumbing needs in the future
Elizabeth Hawver
5 years ago
I was relieved when they made an appointment to come help us get our water back on between 4-8. My family cancelled our pklans and did not try to find anyone else because we trusted that they would keep thier scheduled appointments. I received a call at 445 saying that our appointment was cancelled and they could not help us until monday. Please do not count on them to follow through with what they say they are going to do. Aweful that we cancelled plans and waited and even worse that we trusted them. Never again.
Had a problem early in the morning and was able to get it fixed fast. I will definitely be calling on Roto-Rooter again.
Had them come into the office to service a flooded floor drain. Muhammad and Rhace not only had my office smelling nice and clean after completing the water restoration but they also went an extra mile to ensure that every crack was cleaned thoroughly to MY LIKINGS.
Thanks again guys!
Bryan Cheaney was very polite and informative about the element on my water heater replacement. He walked me through the process from beginning to end leaving me with a better understanding on how water heaters work and how to take care of them for the long haul.
We had Victor (2758) come out and fix our clogged line. Did a great job!Very professional, friendly, and fast.The camera they used to check the pipe after was cool.Thanks Victor,
We had water damage in our house when we first met Muhammad. He was very professional and treated us like we were family. It's hard to see your home damaged but when you have a crew like Muhammad's fixing a mess like this wasn't so bad. He deserves more than 5 stars. From the bottom of our hearts we say THANKS YOU ROTO ROOTER!!!!
Elisabeth Jeep
4 years ago
Oscar is the best! Arrived in less thanks an hour, all was cleared in a short time. He even gave me the contact who may want some of my overgrown flock of chickens! Two problems solved⭐️⭐️⭐️⭐️⭐️⭐️
Kristen Heaney Clark
4 years ago
Chris McIvor at Roto-Rooter was a dream to work with. Very professional. Explained to me in clear easy to understand language the repairs that were needed and completed work efficiently. Highly recommend!
Rudy and Jose were very professional and left the workspace clean! We work from home and they were very mindful of that which is appreciated! Thank you guys!
Called Roto Roter at 7:20 PM to report a bathroom leak that had damaged some of the walls and had leaked under the flooring as well (walking on the floor near the bathroom it was obvious that it was sodden underneath). The dispatcher called back at 7:35 to let me know that it would be 2-3 hours before a plumber could be there. I said that was fine. At 8:05 one of their water remediation specialists called (about the water damage / water removal). He said he would call at 7:00 AM the next day after the plumber determined the source of the leak and damage to see what services would be needed.at around 9:00 PM the initial dispatch woman called to say that no one could come out tonight, but promised (yes actually promised) that a plumber would be at my house by 8:00 AM.The water remediation guy DID NOT call in the morning (but the plumber had not been here so no rush apparently).It is Austin so I gave the plumber additional time to arrive. At 8:35, I called Roto Rooter and the woman who answered the phone said that she could dispatch someone as soon as they were available. I asked to speak to a manager.I spoke with Chris the manager who apologized, but told me that it might not be until 11:00 that someone would actually arrive. He did not have an explanation why Roto Rooter had failed to send someone, keep me informed, or what Roto Rooter was willing to do about it.I will NEVER under any circumstances use Roto Rooter again.
Omid was very personable and did great work. This was done in darkness, beyond time to go home. We will request him, by name, from now on. Great work, by a GOOD person!
Jorge Cardenas
7 months ago
Jose & Jesus came to our rescue again! Selling the property and they show on short notice, on time and get the job done!
Leticia Sturdivant
8 years ago
Richard 2861,
Did an amazing job repairing our leaky water tank. He did a quick and efficient job. Very friendly and easily explained what was causing my issue.
Omid
Excellent workmanship. Courteous and punctual. Omid explained the problem and resolved completely. He made sure the issue was resolved and the area was clean. I very much appreciate his quality work.
The positive is they showed up within 2 hours on a Saturday afternoon for a clogged kitchen sink. I had a bad feeling when the guy quoted me $350 without even looking at my sink. First impression wasn't good so I passed.
Very thorough and response time is quick! Gave 4 stars because I think cleanup after could have been better.
Oscar was great! Very professional and explained everything step by step. Will definitely use him again.
Benjamin Dabel
7 months ago
Replaced broken expansion tank, but did not work to resolve other water heater issue so still without hot water.
Tina Broussard
4 years ago
I was very happy with the work that was done. Lawana in the office in Austin was really nice and went out of her way to help me with insurance questions. The technician was on time and very efficient.
Roto Rooter did an excellent job repairing a plumbing leak and drying the inside of the walls. Grace Towns and Warren Johnson were the agents fixing the problems and they are nice and courteous.
Called at 9 AM to report a plumbing leak. The dispatcher informed us a plumber would arrive between the hours of 2 & 5. At 4:15 they called to inform me the plumber couldn't make and and wanted to re-schedule for the next day. I explained that it was a LEAK and I wanted it fixed that day which way the reason I had called a plumber offering 24 hour service. I explained that had they called me earlier in the day to report they couldn't make it we could have made other arrangements. No apology. No call back from management. STAY AWAY.
Michael Hickman
5 years ago
Peter was very courteous and professional.
He did a fantastic job unstopping our Kitchen sink. I diffently will recommend him to our friends and family. Thanks again!!
I will highly recommend Roto Rooter to all of our condo owners who are in need of any plumbing concerns. Very professional, on time and they know what they are doing! We are very impressed on how they handled the project and finished the project.
Angie Acevedo
4 years ago
Isaac came out and quickly fixed 2 toilets. He was polite and professional. Will definitely recommend him for my friends and neighbors.
Elizabeth Ortynska
3 years ago
Oscar and Elias were very professional. They did explain every step of the work they preform. They were very nice as well.
I will strongly recommend them.
Worst company to deal with.
Over charges and more importantly marks up the parts by 76%. Yes, they charge 1.76 times the cost of the parts. Dont deal with them ever.
Danita Garrett
10 months ago
Alex did a great job on our drain clog. He was professional and friendly.
They did an excellent job. They answered my call right away, showed up quickly, worked hard and cleaned up properly after repairing my broken pipe four feet underground.
Linda Reinhardt
4 years ago
We were extremely pleased with this service. A serviceman arrived within two hours of our call. He was terrific, taking care of the problem, explaining the work and done in a timely manner. Thank you.
Service could not have better. Douglas explained everything and made us feel like he really cared. He went the extra miles. Couldn't be happier!
cynthia landaverde
5 years ago
I had to mark a star, but if I could I would NOT! I called them Sunday,because my water heater was leaking. They told me they would come out on Monday between 8am-10am. Well, they called me at 10 to tell me it would be closer to noon. I called them at 12:30, and they told me they would send someone out soon. It is Tuesday 2:00 pm and still have not heard back from t hem! I will never give them my business !
The service technician Cris was wonderful came out on Labor Day to assess the problem did a wonderful job would have gotten 5 stars based on service but the technician who originally installed the system didn't do it correctly and they had to fix the mistakes ended up getting a new waterheater on warranty. cudos on the follow through and making it right.
Michael Vasquez
a year ago
Oscar was awesome! He was very nice and polite! He was very quick and efficient and did an amazing job!
RODNEY LUSTER
4 years ago
Lenny was extremely courteous, fast and he and his partner did an awesome job, under budget compared to other plumbers in the area and I felt great about the outcome. Would definitely use again!!!
Life savers! Came out within 30 minutes on a Saturday night after 10 pm. 10/10 recommend. Corbin was absolutely fantastic.
Eladio Beltran
4 months ago
Tech did a great job and was quick about it.
The plumber sorted out the problem within a half hour of arriving. He was polite, helpful, quick, and cleaned up after himself. My only observation is that the service was inordinately expensive for a clogged drain.
chad williamson
a year ago
Jose and Jesus with their trainees they were super informative very professional made quick work of a job I thought was going to be bad. Would definitely recommend these guys to any of my friends and family.
Omid was professional and very helpful for us tonight. I really appreciate his help. My parents are elderly and he made it easy for us and now my parents are satisfied.
Overpriced and never on time. Btw-Pretty sure they bought reviews.
Never trust a plumbing company that cant quote you an hourly rate. This one seems to want 4-500/hr(2x avg) and has yet to show for appointments.
The service schedule is quick. The fee charge is pretty high vs. the service that was performed. Not recommended.
The three members of the team were prompt, knowledgeable and very patient in explaining the entire process to us. While this project is still in its early stages, we are very pleased so far.
Darius got here quick and even came out on a Sunday. Extremely helpful. Took care of the problem quickly and easily.
Kristina Kaczmarek
3 years ago
Omid-he came out for my blocked kitchen drain. First plumber I called couldn’t clear the line. Omid was able to get it clear and talked me through keeping it clear. He was pleasant & professional.
Thomas Del Cioppo
5 years ago
Working with Jennifer has been a great experience! She knows plumbing and has answered all my questions. I know I’m in good hands with her on the job! Would highly recommend her to anyone looking for major or minor plumbing jobs.
Kevin Breazile
a year ago
The two plumbers that unclogged our drain were courteous and professional. I found them to be honest and kind, which was refreshing given past experiences with other plumbers.
Chris Lowther
5 years ago
Listen, all! I work downstream in a business park where we all share the same main line for waste water. A few days ago, a business further up the hill had sewage flowing into their store and called Roto Rooter, who promptly fixed their problem.Cut to now: I'm working on New Year's Eve and now I'm stuck after hours with a plumber because sewage is mysteriously leaking through the walls. We're at a standstill because it was so overwhelming, so we tried calling Roto Rooter to ask them what they did at the other business. Maybe then we could find out how this happened.I call and get a quick response from their call center, so I explain everything and ask if they could talk to my plumber for a minute. After all of my explaining, the employee says she can't understand anything I said and I told her I'd hang up and call right back; She agreed.Suddenly I'm left waiting for the automation to switch to a ring and receiving none. When the phone starts ringing, they promptly hang up. I call back 2-3 more times, all yielding hastier hang-ups.Look, I get that it's New Year's Eve, and there's someplace we'd all rather be, but I stay and clean up the mess because it's my job, and I don't appreciate that they started ignoring me because they probably screwed something up. BE WARNEDUPDATE: Now that we fixed the problem (no thanks to our friends at Roto Rooter) we discovered that they pushed the blockage down instead of removing it. Thanks, Roto Rooter!
cindy purinton
a year ago
They stopped the leak. Remediated the water damage, moved our furniture, dried out the damaged area, removed wet insulation. They knew just what to do,!!! Nice guys. Very professional
The only problem I had was they did not arrive when I was told between 10am and 12pm, the arrived at around 3pm but the repair was done quickly as they knew what they were doing, thank you for getting this matter fixed.
Michael Booth
9 years ago
Too bad they wont allow for negative stars on here because my experience up to now has been one of the worse that I have ever had with a company anywhere. I filled out a service call because I had a leaking pipe leading into the water heater. I figured since I was having someone come out, I would have them replace the water heater as well. My wife took the day off to meet them and I was at work. She tells me the bill was about $800 which seemed right on line for what I thought for a new water heater and the associated pipes. I get home and they had only replaced 3 pipes and a couple valves. So 2 hours of work and maybe $50 in parts came out to almost $800. I felt robbed. I am waiting a call from the GM to make this right.
Alejandra Benitez
3 years ago
Oscar was very helpful! They helped a lot.. they explained everything very professional and made sure I understood what the problem was incase it happened again. Great guys! Totally recommend (:
I have used Roto Rooter in the past but given their ridiculous increase in the price for a simple drain cleaning ($370 plus taxes) under the guise and justification of keeping up with what the competition charges (really?!!!) I will not use them. There are other quality plumbing services in Austin that don't charge such a high price for such a simple job.
Rhace and Muhammed came for the removal/ cleanup of water damage in my condo. They were kind, professional, and did a great job treating the affected areas while not disrupting the rest of my place.
Cory Glisson-Munier
2 years ago
Service was thorough and consistent from start to finish, regardless of team member. Appreciate the extra efforts made by Larry, CJ and Rhace. We would use them again (although we hope don't have to!
Logan represented the company well. Explained everything he did, cleaned up afterwards and fixed the problem. I would highly recommend him and the company.
Yvette Walker
4 years ago
Jennifer came out to service my drains and was so helpful and informative. She even showed be pictures of the inside of my drains. I appreciated her expert advice and the service was excellent!
I called Roto -rooter because the water pressure valve broke and it took 4 hours to show up and when they show I showed the issue to the Plummerand he was fast to said it would cost me $950.00 to dig the hole which I replied no way , I said I would gladly pay $300.00 he replied no that was the set up fee for digging holesI said I can do that in less than 5 minutes very small opening and I refused serviced I did paid $69.99 for the called , I when to Hardware store I spent $96.00 on all material dig the hole in less that 5 minutes and I fixed the issuewow what a rip offI would never called them againThanksUnhappy former Customer
I have to say that Chris McIvor from roto-rooter was terrific to deal with- Not only did he do a thorough evalaution of the problem he resolved the issue with professionalism and one of the best customer experience I have ever had. Thanks Chris and roto-rooter.TG
Valerie MacLean
11 years ago
Service was good. Very attentive. from the telephone receptionist to the plumbing technician. Prices were high, but they use only the best quality appliances and parts. If you are looking for a job well done and a long term investment, this is the place.
Jonathan Walhood
a month ago
Very friendly plumber who worked efficiently!
Robin Blackmon
2 years ago
CJ was great with the initial assessment and as I waited to get an appointment for the restoration work. Noah was amazing with set up demolition and checking the progress daily. Also, the team did a great job cleaning up after the job. Noah was also knowledgeable about this entire process and helped to calm me during a challenging time. Thanks for everything! Roto-Rooter that’s your name....if ever faced with this type of challenge again, Roto-Rooter will be my first can instead of my last!!!
Tom Thornhill
3 years ago
A little pricey but that's what you expect when you call out a plumber on Sunday afternoon, Noah did a very professional main line clean-out and got the job done earlier than scheduled. We are flowing in the right direction again! Thanks Roto-Rooter.....
Evan Charles
6 months ago
Friendly and knowledgeable service by the technician! Great experience.
Backflow preventer testing, shower faucet issue.
Much to expensive for work done.
Will not call them again.
Matthew24 ANSWERS
a year ago
Jose & Jesus! Enough said!???? Very professional and well rounded! These guys will take real good care of you!
Jesus and Jose were great to work with. It was very easy to schedule a time with them and they did a wonderful job. Thank you!
As it says, as good ad it gets. Pablo came within a couple hours of our plugged sewer line, Roto-Rooted it and gave us an initial diagnosis of the problem. Brandon came a few days later and re-diagnosed the problem and gave us an excavation proposal. Two days later Jerome arrived and re-scoped the line, excavated (very precisely--like micro surgery) replaced a section of the pipe, filled in the hole, all with very little evidence that the procedure had occurred in out front yard. Again, as it says, AS GOOD AS IT GETS (and I might add--EVEN BETTER) All involved were very professional, competent, friendly, from the front office people, to the front line guys. A very pleasant experience for a very unpleasant situation you might say. Don't hesitate to give the professionals a call and keep them onboard for the duration of your problem.hugh strawn, georgetown TX
Jessica Garcia
a year ago
Oscar was amazing. He found the problem amd quickly resolved leaving the bathroom clean. I’m very pleased with their service.
Sarah Schlesinger
11 months ago
Jose and Jesus were very professional and straightforward. Got the work done quickly and efficiently! Thanks
Oscar was great! Arrived timely, very calm and professional and worked quickly and efficiently!
He’s a true gem if you have a plumbing emergency!
Ruth Truxillo Truxillo
3 years ago
Warren was very professional, courteous and friendly. He is customer service oriented. My job was challenging, but he got it done!
Quentin Keele
a month ago
Took care of the job and got it done right!
Chris #669 arrived as promised. He was very professional and personable. He repaired the leak in a timely manner and comes highly recommended. Thanks Chris.
Joe Boller
Alexis was awesome! He was very thorough, really understood what we needed, and communicated well with us during the process. Great experience!
Larry Liedtke
3 years ago
Oscar and Leon, They were very professional and got right to cleaning the drain. They had it done Within the hour and we were big in business. Thanks to the Roto crew.
Timothy Gilmore
a year ago
Oscar did a great job, we’ve used Roto-Rooter many times before and they handle the clogging drain very well.
Water heater stopped working. Made an appointment to have them come out and look at it with the agreement that they would call 15 minutes ahead so I can get home from work. They called me to see if they could come early. I asked when. They said now. So, I headed home from work to meet them. 40 minutes later no one showed. I called back and said to cancel because I had to go to work and if this is how they do business I'm not interested. She said please hold. I waited two minutes on hold and then hung up. Went with a different plumbing company.
Tamara Haskins
4 years ago
Called this afternoon with a leak in the yard. They had a tech here within 30 minutes. He was super friendly and had the repairs done in under an hour! Great service!
Ronnie Dugger
8 years ago
My toilet, which has been here at least 60 years, started leaking around its base, so I called Roto Rooter. The lady who answered at once explained reassuringly it could be only a spring ring that the toilet rests on in the floor. Glenn Carson, a no-nonsense guy, turned up the same day as promised at 2:30, confirmed that it wasn't back-flow and the water was flowing smoothly out the house from the bathroom sink, and then he hefted the toilet up off the floor to find yes, it needed a new spring ring, or whatever it's called, went across town to get one, and fixed it--after I'd paid the very fair price, relieved I didn't need a new toilet, we had a great brief talk, showing me this plumber plumbs things a lot deeper than round springs and underground bolts. This was fast good fair service and a person very worth meeting and I'll call Roto Rooter next time I need a plumber again.
Walter Allan
10 years ago
FANTASTIC SERVICE!!!! Cordial service man. Explained problem and fixed it in a timely manner. Can't ask for better than that. Also advised on how to prevent problem in future.Great service. Good company. I have used Roto Rooter several times for different problems.
Marianne Einav
a year ago
Jesus was very polite and professional. He identified and explained to us the problem and fixed it quickly and efficiently. Will recommend.
michelle clarke
3 years ago
I have never been so pleased with a service from a plumbing company in all my years. Oscar was so professional and helpful. He was kind and very very helpful. I will make this company my go to from now on.
Chris was excellent. He clearly explained what the problem is and different solutions. His work was impeccable and he left the area as clean as he found it. Could not have been happier with the service.
Isaac did a great job today getting our drain system back up. He explained the issues causing the problem. He was very professional and courteous.
Well I called on Monday and was told tues it wed and picked we. I had to take time off work for this but that’s on me. During this call I said that I have a main line issue (master bathroom toilet and shower) that needs to be unclogged. I told them that it drains on its own over time. I mention I want my pipes unclogged and blown clean(read about blowing air to clear a place debris as I have a bough in my line and a have water heater that looks to be leaking and wanted some pipe shield. I was told 8am to 12pm wed!Was called at 9am saying they were still awaiting a Plummer to free up. Get a text around 10:30 saying they will be arriving in 30. 11:20 guy shows up. Real nice guy. I tell him I removed the toilet (to saved on cost) and show him the bathroom. I show him the water heater and he informs me they need to get a licensed plumber out for that. I then ask about clearing my pipes. He says that is another truck with a big compressor on it. His machine will use high pressured water. He tells me it will be 343$ to run the machine he has. ???Help him get the giant machine through the house, remove a door so it will fit. He runs the machine for 30-45mins. We run water in the bathroom and kitchen(was causing my tub to fill with water) and everything looks good. Help him move the machine out of the bathroom.He comes back with a bill of 409$ (including the pipe shield..? He informs me another guy will be calling me to run a camera through. I will get a call sometime today. Guy was real nice, personable and polite.2:30pm rolls around and a guy calls me letting me know he may be able to get to my house around 5pm-7pm. If he can be sooner he will call me. Now....I am just sitting at my house, ya know cause this is what I wanted to do all day. The day before Thanksgiving.So out of 4 things I asked for I got 2. Instead of having this all done between 8-12, looks more like 8-8pm, and I will need to have another guy come out to check the water heater. I will also proally need another day to get the pipes cleared. Hopefully I can do that with the water heater. But unsure because last call I got 50% of what I asked for. Didn’t event get a discount due to all the mistakes and incorrect expectations set by the phone representative.Proally won’t be using roto rooter again due to this experience as I feel like I overpayed and barely got what I asked for. Only saving grace is atm it looks like my bathroom drains again!2/5- overall exp4/5- Plummer’s who cleared my line.
Called on 1/2/18 for repair of sewer line leak. Rescheduled for 1/3/18 do to Iced road conditions, fine, no problem.1/3/18: Sewer repair technician shows up and states it’s not a sewer line that's leaking and he is calling a “waterline” technition to find the leak. Fine.Waterline technition comes and states it is a sewer line that is leaking. I asked why the sewer line technition did not determine this and was told “it is out of his scope”, whatever that means. Furthermore, I was told that Roto Rooter does not repair this kind of leak because “we want our employees to go home to their families at night” and this was a health hazard and Roto Rooter doesn’t repair sewerlines anymore, only cleans or unclogs them.First of all, I the reason I called Roto Rooter is because they are the ones who repaired this same leak about a year ago.. Moreover, the waterline technition told me “someone” repaired the leak before with a rubber connection that is now leaking. Right!! It was Roto Rooter who did that repair but according to this tech. Roto Rooter doesn’t repair sewer lines.Second, why would the sewer technition tell me it wasn’t the sewer line that was leaking?Answer: these guys didn’t want to do the job! Lazy employees equal loss of revenue. Good luck staying in business with employees like these guys. Telling me Roto Rooter doesn’t repair sewer lines is an insult to my intelligence and is a good way to be accused of false advertising...I left a message on some automated voice mail asking for clarification. Not holding my breath for a response!
Veronica Truan
8 months ago
EXCELLENT SERVICE!!!! The plumbing professional that came out to fix my clogged sink explained things to me so I knew what was going on. Thank you so much!
Melissa Maceo
3 years ago
Omid was the technician that came to my home for the repair. He was amazing. Very friendly and professional. Took care of the problem in a timely manner. Great service!! Thank you!!!
OMG this place the horrible. They put me off for days and not sending the plumber. When I finally got mad and talk to someone there they tried to price gauge me. Please stay away from these guys.
Alexis 1068 was great. Taught me everything and fixed it with no problem. Fast easy and great communicator. Jalen 3440 was also excellent!
David Aronofsky
6 years ago
Glenn did a great job identifying and solving my problems. I used him before and wanted him back. The company wired with me p a tiently to schedule him.
Omid offered great service with a smile. He is very knowledgeable about fixing clogged drains.
He was on time and did a great job.
Sandy & Chuck Schlewitt
6 years ago
The work and serviceman were good once he got here. However, we had to keep calling for 3-4 days to find out what was going on. You kept telling us on the phone that you'd keep us posted, but that never happened.
C G Schlewitt
Mr. Isaac from Roto-Rooter Kane great customer service great advice great help he walked us through everything play by play little bit upset he comes down he was very understandable and he compromise with everything and I just want to say thank you very much for hiring him mr. Isaac people like him make us want to spend our money and have business with Roto-Rooter thank you
Jennifer was really knowledgeable and went above and beyond to make sure we were taken care of. Adam and Andrew in the Roto Rooter team did the same. They are all top notch!
Loren Ramshur
4 years ago
Shannon #2649, he came and we diagnosed the problem and he immediately got to work in the 104 degree heat, he resolved the issue in the shortest amount of time. Great guy and great service, Thank you.
Michelle M Nevarez
3 years ago
Omid was awesome. He diagnosed the problem in a split second and got everything up on running in no time.
He was friendly and courteous. Thank you!
Greg Thoennes
5 years ago
Called for help unplugging a main drain line. Was told that they had no one available for the 24th but could have someone available the 25th between 10am-2pm. Received a call around 1230 stating that the plumber was running a little behind, had no problem with that and appreciated the heads up. Received another call around 130pm stating that there were no available plumbers. Please don't advertise 24/7 emergency plumbing if this isn't a service you can provide. The personel calling to notify me was very apathetic towards the situation and also offered no return time. Very disappointed.
Isaac and Oscar were extremely helpful. I called and asked for Isaac after he helped us three years ago. Very trustworthy and good information.
Samantha Studebaker
4 years ago
The customer service is top notch 5 star and I was very pleased with the inspection I received. Jennifer was very knowledgeable and helped explain everything in terms I could understand. I would definitely recommend this company to others.
Karen Zimmermann
4 years ago
Lenny came by to replace our garbage disposal. He was very fast, efficient, and honest. I will definitely continue to use this company as I have several times before!
Gerald Courson
10 months ago
Fantastic! Came out on a Sunday afternoon and got the water heater working! Great job! Thank you
Isaac and Mario did a fantastic job. Fixed our plumbing issue and took a look at our kitchen sink no charge. Went above and beyond. Would reccommend.
shervin nooshin
7 years ago
Worst service EVER!I called Friday to schedule for Saturday since my water was shut off at meter due to leak...they set me up for AM...then called every 2 hours to tell me they are running behind.....then finally at 2:30 pm I called to get status update and they told me sorry they can't make it there at all. If they had not lied to me all day long, I could have scheduled with another plumber....but now I will have no water till Monday. This was unacceptable service. They offered no accommodation for their poor service. Now I have to get a hotel for weekend.
I got a leak in my hot-water heater. I call Roto-Rooter for a free inspection to identify and fix the source of the leak. Plumber Gavino Barrera was assigned to the job.Gavino is not only on time, he also got the job done professionally and even did clean up after the plumbing is completed. Gavino has also demonstrate in-depth knowledge about plumbing. During the leak repair he also shared his years plumbing expertise with me, using friendly tone and easy to understand terminology.I will recommend Roto-Rooter to my friend and family for any future plumber need.
Jesus and Jose arrived on time, they were professional ,efficient and friendly. They followed CDC recommendations at all times. Good job
matt mittelstadt
4 years ago
Alexis was awesome !! He explained everything very well and was nice now I can wash my clothes again because he unclogged my drain at 9:00 at night ! Thanks so much !
robert greenwood
10 years ago
Most of the times you need a plumber you are probably having a bad day. I needed a plumber at 10pm and they sent out M. Martinez. He was prompt courteous and professional all the way. If I need a plumber in the future Roto Rooter is my company. Roto Rooter Austin. 6/6/12
Bill McLellan
9 years ago
I had a flooding problem from a drain and the technician diagnosed it, dug to expose it and solved it by working meticulously to align and repair it .
The work was completed in three hours to my total satisfaction.
Wonderful staff and active and involved management
Chris came by and did a great job of diagnosing the problem. Smart guy. Very pleased with his work. Roto rooter dispatch on the other hand, umm, no.
Really good experience and on time.
Alexander Plotkin
7 years ago
Great service! Quick, courteous and reasonably priced. Lenny did an amazing job helping us with the water heater emergency after hours. Thank you!
Jalen, #3440, was my technician. Very knowledgeable, polite, efficient. Answered any and all questions, detailed explanation. Glad I called Roto-Rooter, 2800 Longhorn Blvd. Thanks Jalen!!
Omid did a great job fixing our plumbing clog. He was fast, knowledgeable, and courteous. Thank you Omid.
Jennifer Lemarr-Mercer
5 years ago
I spent $150 on a 5 minute toilet unclog. The tech dropped toilet water all over my house and threw his dirty disposable gloves in my yard. He promised that someone would call and schedule a camera to check my pipes and that was over 10 days ago. I filled out the survey the company sent and asked to be contacted 10 days ago and haven’t heard a thing. Very unprofessional business!
Margaret Williams
3 years ago
Omid came to fix my toilet and it took no time at all! I was pleased very much. He also had good suggestions for keeping it running. Thank you!
Erica Gonzales
4 years ago
My experiences with roto-rooster was great,everthing was done fast and done right! Thanks Lenny Rivera was the worker who came I highly recommend him!
Stephen M Dodge
a year ago
I was very pleased with the service I received. Oscar and his assistant came right over after I made the call and handled the drain clearing in an expeditious manner.
Thank you for the help.
Omid did a great job. He was courteous and efficient. He provided helpful advice on how to keep our drains clean
Caitlin Hilton
2 months ago
Adam did a great job!
Very prompt service, nice call center agent and Nathan was professional in helping us out on a Sunday night.Price is somewhat steep (~$460 for a main line clog) but I guess that's how the business goes.
Robert Hengst
5 years ago
The work was done very well, that was expected. However, the service was the most surprising thing - everybody I talked to was spectacularly nice, even the person down in the hole digging. I have already recommended them several times.
Virginia Newton
4 years ago
Jose and Jesus did a fantastic job. Methodical. Professional. Experts! Found leak. Fixed leak. Fast but very thorough. Totally satisfied with Roto-rooter experience.
The job turned out to be much more extensive than the estimate. We were extremely grateful that Roto Rooter did not increase their original estimate.
Dolores Realtor
4 days ago
Adam is excellent and efficient!
Jose and Oscar did a very good job and are experienced in what they do. I trust their service.
Roger Williams
a year ago
Jesus and Joe were prompt, courteous and responsive and disconnected our gas dryer quickly and efficiently.
We called to have our leaky faucet fixed and they said they would come out between 1-4pm then they called and said they were going to be late, then at 6pm they called and we said just come the next day since we have plans that evening. The said they would come between 2-4 the next day. I arranged to go home from work early, changed our afternoon plans to be at home. It is 7pm still no one!! So unprofessional!
Got the job done in a timely manor, was professional, and the service was not expensive. Would use again in the future and recommend them. Customer service by all was excellent.
Omid was very knowledgeable and courteous. He explained what was going to be need very well. He is awesome person to come and assist you with your pipes. Ty Omid
Janice Brooks
8 years ago
Jose and Jesus came to my house today and I was impressed by their knowledge. Both men were professional and courteous. I highly recommend Roto-Rooter.
Jorge Cardenas
a year ago
Jose & Jesus arrived a day early from scheduled appointment after a no show/no call from ARS Rescue Rooter the day before to save the day!
Andreina Monsalve
2 years ago
Oscar de la Fuente did a really great job determining the root cause and solving the problem. Great advise as well. Excellent communication and service skills.
Their service is great! Plumbing emergencies never happen at an opportune time. I called Brett and he had a service person out ASAP. Will always call them first!
Jennifer Teramoto
a year ago
I called at 630pm. They promised to be out within 4 hours. After waiting around for almost 3 hours they call to tell me they are unavailable. Unprofessional and unacceptable business practices.
Use someone else.
Our technician, Jason Henderson, was the BEST! I can't say enough good things about him. He really knows what he's doing and gave us great advice!
Big thanks to Jerome, Ben, Issac and Victor. (I hope I got all the names right) They replaced a main sewer drain at our house. Very fast!
Very professional and courteous group of guys.
Andre and Shannon were such a huge help with my plumbing issue! In and out in under 30 minutes, in the cold and the mud, and they were both super cheerful and competent!
I had a pretty severe issue that started at 10am, got on the phone with Roto Rooter and by noon they had a tech out, Shannon, and the problem was fixed shortly there after! Couldn't have asked for better service.
Amora Alvarado
3 years ago
Omid was excellent, he arrived early, addressed the issue quickly and efficiently and sent photos as well so we understood the problem fully. Thanks Omid!
Michael Felan
3 years ago
Outstanding service, today I learn another thing from an expert in the field. I can say that it was money well spent and knowledge worth a million dollars. I would highly recommend Roto-Rooter!!!
Damanion Washington (DaManIAm)
4 years ago
Bryan Cheaney was my Tech and he was a great communicator and did a great job. So grateful for them coming out on a Sunday and providing service for my family and I. Thank You!!
Great experience with the service. Understood the issue , fixed it and also provide recommendation on how to avoid such clogging in future. I loved the service and willing to engage them in future if needed.
Noah was very helpful and polite. My issue is not yet resolved but RR is sending a camera tomorrow to try and pinpoint where the problem is.
Stacey Schwab
4 years ago
Lazaro Diaz (the plumber #2359) was able to help fix my master toilet issue within like 10 minutes! Highly recommend.
Do not I repeat do not call them. They don't keep their appointment times and when they do show up it's high way robbery prices. They said they needed to come out to give an estimate they missed their window by over well over an hour when they did show up I was told it was a set price so what in the world did they need to come out for in the first place.
Mikhael Rawls
3 years ago
I scheduled a service with this company, and they failed to arrive at my house two days in a row. The first day they straight up never showed. The second day, they called several hours before the time they were supposed to come and blamed me for not being around.
Roger Longenbach
8 years ago
We had our grandson over for Spring break and wouldn't you know it. His toilet clogged up. After finding out our regular plumber no longer does emergency service we contacted Roto-Rooter of Georgetown. They came when they said and FIXED the problem. Now I know if I have an emergency in the future who I will call FIRST.
Roto-Rooter is expensive but they don't give you wrong quotes. Freddy really solved the problems. I was really satisfied with their service.
Gavino, the service technician who came to fix my toilet was very helpful and polite. He fixed the issue in no time and told me what to look out for to avoid future issues like the one I had. Thanks!
Marissa Valdez Streyle
4 years ago
Alex and his trainee were excellent. Very professional and explained the issues and cost before taking action. There was a coupon available for their visit also.
Oscar and his team were amazing. They came in and helped us get unclogged quickly and helped us to understand the underlying issue.
James Weatherly
3 years ago
Jason Henderson came out and fixed my plumbing that has been messing up off and on since ive lived here. Very professional and polite. Thats who I'm calling next time I have plumbing issues. Thanks again!
Jocelyn Loredo
3 years ago
Omid was very nice and patience, he explained the entire process of cleaning the lines and details on how to avoid further stops. It was fast and good service.
Brett did a great job in explaining the issue and also the parts needed. He completed the job quickly and efficiently. Would recommend again
Christine Brame
5 years ago
We are still waiting (it's 4:23) on a service call that was supposed to be between 10 and 2. Every interaction with the dispatchers has been rude and vague. This is the very first time that we've used Roto-Rooter. My husband and I are extremely frustrated and disappointed.
I was very pleased with the technicians. The job was done promptly and they were very patient with explaining in full detail what caused my problem and what I needed to do to prevent from it occurring again. Very pleased!
Abraham Canela
3 years ago
Omid was great! He helped and diagnosed the problem with our bathroom. He was patient. He was knowledgeable as well.
After spending hours trying to find a plumbing service that can come out and troubleshoot busted pipe the first call they jump right on it send someone out to my house to evaluate water damages and had a cleaning crew and master plumbers came out and took care of everything for me this was a stress because they took care of everything for me and splaying each and every step the master plumbers rerouted my pipes and everything is working like new now special thanks will to Jesse Jose and Mohammed for job well done
Bill Ledbetter
5 years ago
So far so good. Techncian was prompt, courteous and helpful. Cleaned out the lines and flow is as it should be. I would recommend them to anyone and would use them again myself if needed.
Devin Leonard
3 years ago
Leon came in, assessed the situation and got it fixed promptly. He was also super professional. He definitely deserves a raise.
Jocelyn Vinograd
a year ago
The two young men that came to complete my service were extremely nice and professional. They did an excellent job.
Oscar and Jesus were very thorough and took the time to explain to me some additional items to be aware of during the install.
josie gonzalez
3 years ago
Warren was amazing and knowledgeable. He had an amazing attitude which helps especially with me being a new homeowner. Thank you for all your help:)
Aquilur Rahman
4 years ago
Excellent service was provided by Roto-Rooter. They were quick to respond and provided a professional service on time. I am very satisfied with them and will gladly refer the company to others.
Pamela LECHLEIDER
a year ago
Oscar the serviceman was great. Very professional courteous and pleasant would highly recommend asking for Oscar. A total gentleman.
Bonnie Tiernan
5 years ago
Jennifer has been amazing to work with and without her assistance this experience would have been a lot worse. Thank you Jennifer B. For working for this company and the outstanding work u do to help customers!
Lenny with Roto-Rooter was great! Quick estimate and response time. Repairs were completed to my satisfaction.
VERY NICE STAFF AND THEY WERE VERY FAST TO GET HERE. EVEN THOUGH THE TASK WASN'T EASY, CHRIS MANAGED TO GET THE JOB DONE NO MATTER WHAT! I'M VERY HAPPY WITH THEIR SERVICE, I REALLY RECOMMEND THEM AND I WILL DEFINITELY USE THIS COMPANY AGAIN!
I just want to say the technician Jason was amazing he came right before appointment time got started asap and assessed the problem right away!!will definitely recommend them to anyone
Jose and Jesus found a d repaired a leak in our walls. They were prompt, poite, and professional. I would definitely recommend them.
david tucker cpa
6 years ago
very good experience. My rep, Oscar, was both timely and effective. Had pipes working. AND...he gave me information on preventing issue going forward.
Shane Blackshear
7 years ago
First, they said they'd call ahead. They didn't. Second, they charge around 2.5 times more than any other plumber. Of course they don't tell you that. I have no idea how they got rated so high. I suspect they're paying for some reviews.
The two gentlemen that came to fix our faucet were very helpful, nice and professional. It was also done very quickly. Way to go guys! Thank you so much!
Elyssa Goldstein
a year ago
Oscar showed up quickly and was very professional. He had my drain unclogged in no time!
Pierre Crepeau
3 years ago
My Roto Roter plumber was very honest and great to work with. He wasn’t able to fix the problem but did find a solution for us!
Same day service. Shannon was courteous and did a great job of fixing the problem. Very thorough and a 6 month guarantee!
The technician was nice, friendly and quick. The service was a bit expensive for snaking a pipe but Im happy to be able to do my dishes once again...the only time you will ever hear that from me!
David Mozingo / REALTOR
6 years ago
Roto Rooter told me I needed to replace my water heater. They wanted $2400 to do it. I called another plumber who repaired it for $150. Roto Rooter is dishonest. BEWARE
Kerry Cartwright
5 years ago
RotoRooter provided fast, courteous service. Your plumber, Lenny was very professional, he kept the work area very clean and did a great job!!!!
michael Williams
3 years ago
I had a clogged mainline wuth water standing in my showers and toilets not flushing and Shannon the technician was curtious and very professional he had my lines cleaned with no water standing and toilets flushing in no time u would definitely use them again they get five stars from me!
With our unfortunate events, the Austin Roto-Rooter team has been fantastic, from getting to us quickly, all the way to helping us with finding a contractor for repairs.
Alexis (1068) was great. He came out on Thanksgiving and fixed the problem asap. He worked quickly and was pleasant to work with.
Even though it was in the wee hours of the morning, Roto Rooter came and fixed our problem! Other companies advertised 24/7 service but Roto Rooter was the only one that really did.
Monica Juarez
5 years ago
This company has been a joke. I called them yesterday for service on a broken water pipe and was told a plumber would come out between 5:15p.m and 9p.m.About 9ish I received a call to reschedule for the following day due too the technician running late. It's now 11:17p.m. the following day and still no plumber. I have called several times and all the person who answers says is that I am next to be called. This company deserves 0 stars.
The plumber himself was effective, efficient, and courteous. The person scheduling the call-out on the phone was positively unfriendly. But I guess it's the plumbing that really counts.
Barry Williamson
a year ago
Emergency sewer repair needed and they responded quickly and the job was handled very professionally. It was a great experience!
Frank Gonzalez
a year ago
CJ George and the ENTIRE water mitigation team ROCKED !!!! They were genuinely empathetic and professional work ethic...thank you dudes !!!! A+++++ performance !!!!!
Deborah Robertson
3 years ago
Oscar was very professional and informative. You should be proud of him! He represents your company well!
Seymour Fagan
2 years ago
Jose and Byron was very professional, they found the leak and repaired it. Roto Rooter worked very to resolve my issue.
Matt Mackowiak
a month ago
They were great!
Great.....very satisfied customer.???
Very poor customer service. Called and scheduled an appointment at 11. No show. Called and they said it was between 11-3! News to me. Then at 2 they called and said they were not able to do this day but could tomorrow.
Your FIRED!
Joyce Peacock
11 months ago
Jesus and Shannon were very helpful and very polite and repaired my plumbing very quickly.
It was great with Larry. He is pretty fast and precise on his work.
Garry Weaver
6 months ago
Great job and very friendly and professional staff
They sent over a tech Lenny. I was very pleased with his work and explanation of the issue. Extremely courteous and professional. Will be repeat customer.
Jason H.was amazing! He was fast, professional, polite, and he thoroughly explained the entire process, thereby totally minimizing the potential inconvenience of the [seemingly major] repair.
Marion Darbyshire
5 years ago
This is the second time I have used Roto-Rooter and I could not be happier. The camera technician was knowledgeable and helpful. I highly recommend them.
Omid came by and fixed my issue like a pro. He knew exactly what the problem was and got to work. I'd definitely recommend him to anybody.
Raelyn Pracht
5 years ago
We arranged to have them come fix our busted water and waited all day for them. Then they called at the end of the day to say they don't do that kind of work. It would have saved us a whole day of frustration if they'd told us that when we first called!
Brandon Jockman
3 years ago
Fantastic service - the team was prompt, safe, careful, professional and stayed until the job was done. We were very happy with the service we received!
Fantastic customer service...the dispatcher called several times to keep me informed...technician arrived on time and completed the repair. I'll definitely call again when I have a plumbing need.
Danny and Cindy Solorio
4 years ago
Lazaro Diaz - was on time, courtesy and fixed our toilet in no time at all! I highly recommend him for plumbing project.
Had backed up toilet - technician (Shannon) was punctual and courteous - would definitely call again -
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