Best Water Heater Install And Repair in Irving TX

I never do these reviews, but given my experience with this company today I decided I should definitely share in case anyone else is looking for a plumber. Over my 14 years in this house, I've experienced the gamut with various plumbers ranging from shoddy work to overpriced and unnecessary repairs. I won't name the specific companies but can give you a hint by saying they are the heavily advertised places frequently heard on Dallas area radio stations.

My problem started Saturday, when a leak developed near my water main. I called the City water emergency hotline. They responded promptly and determined, much to my detriment, that the leak was occurring above the water main box. In case you don't know, that basically you means the problem becomes the home owner's and rarely will you find an instance where your home owner's insurance will cover any of the costs. Doubling the potential negative impact, my water main is located next to the sidewalk leading to my steps. So, if the issue resides in pipes under the sidewalk then it becomes necessary to jackhammer the sidewalk. In short, those are the types of jobs that will drain your bank account quickly as it would cost several thousand dollars.

After shutting the water off for the remainder of the weekend, I was excited for Monday morning to come. Everyone enjoys spending all weekend searching for a plumber, right? Well, I was very fortunate. When the City employee and I were talking about the possible leak location and we were talking about plumbing companies in general, he told me about a plumber that he had heard several very positive experiences about. That company was Mark Ondras Plumbing.

First thing this morning, I called Mark. He promptly answered the phone (didn't have to wait for the usual 3 to 4 hour delay before you hear back from a plumber) and I described the problem. He indicated a few possibilities and assured me he would have someone out today and that it should be fixed. He gave me an expected time of 10-12 am to allow for his worker to arrive at my place. Less than 50 minutes later, I look out and see a Mark Ondras Plumbing van in front of my house. Yes, he was more than an hour EARLY. EARLY! Given my experience with plumbers over the past 14 years, I was in totally shock as they are typically 2-3 hours later than the anticipated time.

Once Eric (the technician.....probably the best technician of any I've had on my property during the past 14 years) got out of the van, he IMMEDIATELY started to work after asking me a few questions about the leak. None of the I gotta call the office and then sit in the van for 45 minutes (while you're being charged) that I've experienced in the past. Eric went to work diligently trying to solve the problem. After 30 minutes of digging through the mud and water...VOILA....Eric located the leak from a compression nut. Basically a plastic piece of pvc had blown. He quickly completed the repair, put the dirt back and was done......IN LESS THAN 1 HOUR!!!!! I've had similar experiences where something less major took almost 4 hours to repair as the plumber lazily attacked the job and spent more time talking on the phone. Even moreso, I'm not so sure that one of the other big companies I've used in the past wouldn't have made an excuse to make the job appear to be bigger than necessary in order to increase the price.

Well, as you can tell, I am beyond satisfied at the quality of work, service and the price (which was very reasonable IMHO). Hallelujah! I have finally found a plumber in Dallas-Fort Worth, and in case you are a new homeowner reading this -- there is NOTHING better than finding a reasonably priced, high quality plumbing company.
I will recommend this company to anyone with whom I come in contact. I realize this review may appear overglowing, but it should -- it perfectly describes what my experience was with this company.

I will be happy to answer any questions if anyone has any.

Looked over the possible cause of gas leak, spoke with generator contractor about where it may be. Ascertained the gas cutoff in attic and is returning to test the control knob and parts to determine that is place of leak. Very professional and responsive .

Mike and Home Town Plumbing are always recommended on Citizens of Irving News Facebook page.

I discovered that I had a leak in my main water line from the street to the house on Saturday. Apparently it had been leaking for several months. Mike came first thing Monday morning (7am) and he had a crew out later to dig to find the leak. House was built in 1969 so the water line was done next to the sewer line almost 5ft down!

Mike was extremely responsive and kept me updated every step of the way. HIGHLY recommend for any plumbing service needs.

Prompt, reliable service and answered all questions and concerns, as well as providing reassurance on issues I've had in the past. Will certainly consider for any future needs.

This company did well all the way around, I am very pleased with their service.

Came out same day. Very professional and did a great job. Good price, even took time out to speak with my home warranty company.

They repaired my water leak and found that my house’s plumbing was not up to par and not insulated. They recommended a repair plan and gave me different options.

Peerless Plumbing delivered exceptional service from start to finish. Their communication was excellent, and they scheduled the appointment at my convenience. The plumber arrived on time, thoroughly assessed the plumbing problem, and fixed it with expertise.

We had a plumbing issue that we just couldn't fix ourselves. This company was able to diagnose and fix the issue quickly and at a fair price. The team was professional, courteous, and provided us with great customer service. We will be using their services again in the future.

Fredrick did a good job out here today y'all he's a good man I like his work got to keep him on the payroll and give him a raise and a Christmas bonus. This Eddie Arnold speaking take care of my man

Jennings Plumbing was very professional and provided exceptional service. We will definitely use them again!

Everyone should know that this group knows there business, shows up on time and are just good folks to work with. I use them personally and refer them, without reservation, to my clients.

Great service.

Horrific work. I will attach photos of the drainage pipe they repaired under my restroom which required tunneling and the previous owners to spend 13k. The flange and the drain pipe were not even connected under the house, which meant all waste was accumulating under my house. Obviously I called a competent plumber to come out and fix the issue for the small fee of $3,100. I have contacted BBB of Board of Plumbing Examiners. I will update as they complete their investigations. I WOULD NEVER recommend this company. I also find their relationship with PermaPier curious at minimum.

Notice the large void under the concrete where soil should be. I believe the dirt was not packed in well when they were done tunneling and as water and feces piled up in that hole, it slowly settled, creating a much more large whole.

Blacktie has stated they will accept no responsibility for the work they did because I did not call them first. WHY WOULD I CALL THEM? Their work was sub par to begin with. They want to do the ol' warranty dance, nothing is more off putting, they know they did this work regardless of whether I had previous owners transfer warranty or not.

Lane was the absolute most nicest and honest guy. You hear horror stories about home warranty companies out there. Not with this guy. He communicated when there were issues and just did an all around amazing job. Thank you Lane!!

Fantastic service, I've had them out a few times over the last couple of years. Friendly, professional, and highly knowledgeable about the ends and out of the profession. There's only a handful of people I trust working in my home and they are definitely at the top of the list. I would recommend their services to anyone that wants a dedicated professional plumber. We'll worth the 5 stars and more.

UPDATE: I absolutely was being over quoted by Reeves Family Plumbing!! The quote was for apx $445 for one item (since they recommended that the toilet be caulked and they would provide it complimentary, which was confusing since the their proposal noted caulking. Again, this is where a line item proposal is helpful). I have since had a plumber from another company come out to set up the sink. He charged $145 for parts and labor for the sink (as opposed to $445 quoted). Further, he stated that caulking would not resolve the toilet issue and quoted $165 for parts and labor to reset it. All in for two services, $310. So, if a company is not being transparent and refuses to provide a more detailed quote, there is a reason. It doesn't matter if a company has been in business for 60 years. It could have started out great and later generations can squander the business and reputation.

REPLY TO RFP RESPONSE: I initiated each of the communications. The 12 emails from RFP include, an email sent to me instead of another company, two emails with the proposal and no information, one email simply stating they will provide me with a breakdown, one email asking for a call, another emails sending the same proposal for the third time, two clarifying how much I initially paid for the service, etc. The company simply failed to provide me with any information or have a conversation to attempt to provide me with information. The only phone call was me requesting a breakdown to the June proposal (labor for each item and cost of parts), inquiring why the toilet was being caulked and incurring charges for it when it was done a few months earlier, and to understand the costs. She was to discuss with the technician why he was recommending caulking instead of resetting, and to follow up with the October technician regarding scope of work. At no time, did she ever call to explain anything. Additionally, when I was initially quoted for the original work, we were very specific about the work that they plumbing in the laundry room needed to be ready before the cabinets and countertops were installed, especially since there were no cabinets in the laundry room. That is why the quote stated that we are responsible for drywalling. It does make since that they would cut sheetrock if a cabinet was there.

If I could give 0 stars I would. The office is most unprofessional. This company lacks transparency on billing, charge for services not performed, and overcharge. In the process of trying to understand a June quote, I discovered months after they provided a prior service, that I was charged for items that DID NOT occur. I have email evidence with the office telling me I was charged a particular amount for resetting a toilet. When I noted that it was caulked and we still have issues with it and questioned WHY we were charged for a service that did not occur, she gaslit. She failed to provide any reason why I was charged that amount and stated no further communication would occur. The gaslighting is not a one off. The initial June quote included two items: sink and caulking toilet. I explained that they already caulked the toilet in October and requested a breakdown of the June quote so I could understand the proposal. She provided another proposal with the same dollar amount as the initial one and said the caulking would be complimentary. That is not complimentary since the prior June proposal was the exact same amount.I spent over 3 months attempting to resolve this issue with them. All I sought was a breakdown of costs provided from a prior service and the proposal. DO NOT USE THEM!

I can not say enough good things about KO! I had already booked them for several projects when the day before they were to come my hot water heater went out. Well not only did they replace that, but still completed allll the projects I had for them. Even with problems because I bought the wrong type faucet, they completed them all. I'm so grateful for this business you have no idea!!!!

They have always done a great job for us. I get prompt service, straight talk and very fair prices.
I will continue to recommend them to my friends and neighbors.
We appreciate you guys.