Reeves Family Plumbing

Juan and Julio saved our bacon after this Feb 2021 freeze. They were so kind and helped me understand why our pipes burst and gave recommendations. Repaired 2 burst pipes within an hour maybe and made sure nothing else was leaking in my home. Very reasonable price and great service!!

William was amazing! Took care of my AC clog even though it was really hard for him to access the pipes. Unclogged and works great now! Trusted company!

Good work. Arrived in time and solved my problem.

I have used them for all my plumbing over the past few years. They are always on time and usually, depending on the job, same day service at a very reasonable price. I would totally recommend Reeves Plumbing to anyone. Connie Reiman

Reeves Family Plumbing saved my father’s life.

The problems started with the big freeze Texas had back in February, which busted multiple pipes in every house in Texas. My Dad had been calling contractors, but they were all too busy to come out, even 9 months later. So, being a member of the Greatest Generation, which knew how to live without, he just did. He tried to fix some things himself, and in the middle of that, being 98 and living alone, and by now very sick as well, due to a months-long lack of sanitation and running water, he collapsed in a full state of sepsis shock, bacteria everywhere in his body. True to form, he never complained to any of us throughout the months of plumbing issues. We knew there was a toilet or two that wasn’t functioning properly but had no idea of the extent of the damage. When my Dad didn’t answer my weekly call, we sent my niece (miraculously in town for a high school reunion) over to investigate. She found him too weak to move and rushed him to the ER.

I flew down and saw…omg….a house that had no running water, 6'x4' holes in the ceiling, multiple busted toilets, sewage draining from the second floor to the first, no way to wash clothes because the washing machine was instead generating impressive dirty water geysers, urine “surprises” left in open containers (makes sense, there was no running water after all), mountains of soiled clothes on my Dad's bedroom floor. It was just as gross and hard as it sounds.

Enter Reeves Family Plumbing. They responded with two full-time plumbers within a day, Juan and Rodney. My memory of them attaches capes and tights and superhero emblems to them both. Despite the really awful stench and trash everywhere (which I spent a week cleaning and scrubbing to get rid of), they waded in and fixed…everything. They had to slice open and cart away large sections of cast iron pipe (old house), crawl under the house and into the ceiling to replace busted sections with new PVC, get water running to every toilet, replace 3 sink fixtures and 1 toilet fully, plus repair multiple more. The washing machine alone took two trips, as it had both a problem with the trap and then a problem with a piece of metal stuck in an effluent pipe beneath the house. It was a week of work for 2 people, cost me $3500, but changed everything. That house, even when I was growing up in it, never functioned as fully as it did when they left. It was beautiful enough to make me want to cry. More importantly, the house was finally in good enough shape where we could convince the Social Services people (who had been alerted by the EMT’s) that my Dad could live there and not be carted off to a nursing home. This was important to us, as ever since we were little, my Dad said he’d rather die than end up in an old folks’ home. He just came home yesterday. That’s right. His own home, his forever home, thanks to Reeves Family Plumbing.

Tammy from Reeves Family Plumbing, cancelled my (2nd attempted) appointment that was set up in a week in advance. She stated that they will look to come between the time window of 12pm-3pm. She called me around 11:15 and left a voicemail that if I do not call her back in 10 minutes that she was going to cancel my appointment. I did not realize she called until 12:00pm and that's when I called her back. That's when she told me that they still moved on from my appointment. She wanted to reschedule me for tomorrow morning but that does not work for me as I am off today which is why it was scheduled for today. In the future, maybe try giving a call the day before and let the customer know that you have a specific time they should expect your services. Do not call an hour before your range and expect someone to be free and waiting on your call and give them an ultimatum.

Last week my 1st attempted appointment had the same window of time (12pm -3pm) frame and their ETA was 3:30 pm.

Based on the reviews I was really excited about doing business with this company, but it seems they have scheduling issues and customer service is not expected to resolve such an easy matter.

Called Atlas plumbing at 10 pm on a Friday to fix an issue caused be repair work from Lightfoot Mechanical. William called me back within 10 minutes and walked me through how to handle the problem for a cheaper price tonight and what to worry and not worry about. Excellent and knowledgeable customer service. Just bought a new home in the area and it’s difficult to find contractors that don’t make you pay through the nose for mediocre work. William and Atlas plumbing have earned my future business by putting the customer before profits. Hard to find nowadays!

Thank you for doing such an awesome job at my parents house. Your work was great and service was wonderful. You made a stressful situation much easier for my family. Thank you!

We have used Reeves for over 20 years. Very happy til this past summer. We had a gas leak and they totally screwed up the repair and then would not stand behind their work. The owner refused to talk with me after we had already paid close to $3,000 for a partially complete job. Very sad how their quality and lack of caring has gone south.

I just wanted to share my experience with Reeves Family Plumbing! In the midst of 2021 Texas Snowmageddon, we unfortunately had a gas leak and our gas had to be shut off for safety. I frantically called over 2 dozen plumbing companies to help with our gas leak, but none were available. Understandably, all were booked from all the busted pipes in DFW.

Reeves Family responded within 24 hours and was able to send a plumber the following day to assess the leak. Within 48 hours they had an excavation team and plumber at my house to start doing the work. Lori, the company’s point of contact was so responsive and was able to explain to me step by step on what needs to be completed. Trust me all, a gas leak is no joke! It was a process to say the least, with the city inspector, plumber, and gas company involved. Lori ensured me every step of the way. After the work was completed the plumber walked and inspected thoroughly that everything was working properly. I am happy to report that I now have hot water, heat (when temp drops), and a functional stove!

P.S. I am not a spokesperson, an advertiser, promoter, or getting compensated for this. I am a nurse that just needed a hot shower in between my shifts. I was thoroughly impressed and thankful by the professionalism of this small business. Highly recommend!

What a fantastic experience! We needed a hot water replaced quickly, and not only did they get on it within 24 hours, they even helped me find a very skinny water heater to fit in the small closet in hour older home. Both ladies I spoke with in the office were super polite and very professional.

Jordan, the gentleman who actually came out and did the work, was so professional, courteous, respectful and an excellent representative for his employer.

Good job Reeves plumbing!

Technicians always show up timely and perform in a professional manner.

Warning: Extremely high prices.

I had them quote replacing the main shutoff valve for the house and adding a PRV to reduce the pressure. Their quote was $1,500. I have a good idea of the work involved to complete this project, and this felt very high to me.

I have since found another plumber to do the job for $500.

Since they did no work for me, I can't comment on the quality of their work. However, I'd strongly recommend you get other quotes before having them do any work, because they don't mind taking you to the cleaners.

I would recommend them to anyone who is looking for the best plumbing company in Dallas.

Very professional! Excellent customer service! Excellent work!
We highly recommend Reeves Family Plumbing

I’m very happy that I called Reeves Family Plumbing when I needed my Toilet Fill Valve Replaced.William gave me a good price, arrived on time, and very professional. Will definitely be calling them again for my plumbing needs !

Great timely service!

Reeves Family Plumbing did a great job finding and repairing a hot water leak under the floor in our house. We were dreading the repair, but they were so great to work with. We love working with a company that does what they say they will do. They showed up on time and kept us updated on what was going on each step of the process. They are all professionals from the office staff to the techs that came out to our house. They did a great job, and we will definitely use them in the future. Highly recommend.

Poor drivers. First the dude in the van was blocking the fast lane, then as his lane went away he ran a car off of the road. I hope they work better than they drive.. reply to owner. B.S. I offered to send a dash cam but you refused. I'm sure he is a great driver in your eyes as long as you ignore the bad driving. The driver that swerved save his a$$ and is the only reason one of your vans isn't totaled.

HORRIBLE. We called and said there was a leak from a pipe coming from the pool equipment. When the guy came out he said they couldn’t detect from pool equipment. Charged $80 for nothing. When I called the lady hung up on me and wouldn’t answer when I called back. Incredibly poor service. NEVER use this company

We have used Reeves Family Plumbing for many years. They Always do a fantastic job, returns calls promptly and are very professional. We highly recommend Reeves Family Plumbing.

Wonderful! These people don't stop until the issue is fixed!

Very friendly service. AJ was kind and helped explain everything. Thanks Reeves!

Excellent customer service! Excellent work!
Fernando and his partner did an awesome job!
Removed bricks from outside, repaired pipe, replaced
bricks just like new! Also unstopped bathrooms from
slow drainage.Answered my many questions.
I will highly recommend to anyone!!!

Just had Will and J.R at my house to complete the finishing touches on my kitchen remodel. Aka sink, garbage disposal, dish washer, and fridge hookups. Completed the job with no issues and great attention to detail. Look forward to working with them on the next step of the remodel... Aka hot water heater install....

Excellent service arrived promptly on time and completed the work quickly and to perfection I highly recommend them for your plumbing needs

Reeves Plumbing have been taking care of my parents plumbing issues for years. Always prompt and courteous service. They are the best

Reeves Family Plumbing and their entire staff are totally awesome! You get the personal and honest service from these folks. JR is wonderful and knows everything about faucets and even taught me a thing or two. He's like old school plumber and takes pride in his work. I would recommend and have recommended this company to friends and even my employer now uses their services.

I called around 8:30 am to get a plumber to unclog our toilets in our office. Tammy answered the phone and was so helpful and polite. Juan and his helper showed up at the office within 45 min of me calling. They were both very efficient and polite. They unclogged the main line of our toilets and were gone within 30 min. The price was very affordable, I was definitely expecting a high bill considering me needed someone so last minute. If you need a plumber I would HIGHLY recommend this company.

They did great work on replacing a bunch of shutoff valves and some water heater maintenance. Pricing was fair and they were clean and efficient. Highly recommend them.

Showed up quickly, repairs were made... they left everything clean. Fair price. Overall - Excellent service and value!

I discovered a clogged kitchen sink over Christmas. I called Reeves this morning and got an answer almost immediately. Thankfully they had some appointments today and the crew (JC I believe) showed up on time, as scheduled. They quickly diagnosed the issue and removed the clog. Fast and easy. I had a great experience and will use Reeves for any future plumbing issues at my home.

I am so relieved that I have FINALLY found a plumbing company that I will NOT hesitate to use again. My Mom is not only 92 yoa but also a Korean War Vet. I have had to watch carefully to make sure she has not been taken advantage of. I have used other well known plumbing companies, two of which have TV commercials. The prices quoted by Reeves were significantly lower than other bids, the two gentlemen that installed were kind and professional (as was the woman that took my call). My problem was fixed within a short time, and I am still smiling about the professional job they did. KUDOS to Reeves!!!! You don't need a commercial....word of mouth will work, and I will happily share my good experience. Thanks and God bless Maureen

We called Reeves to install 2 toilets. They were on time to do the install and only charged the estimated amount even though it took longer than planned. We will definitely use them again.

Like many others, we found ourselves with a broken pipe due to the freeze. We contacted Reeves and were able to get someone out the next day. Two courteous and professional men arrived and made quick work of the repair. They were masked, and even used plastic covers on their shoes to keep from tracking the snow into the house. Reeves has my highest personal recommendation.

I need to say that this company is what they truly call a Family Company! I am beyond impressed of how well they handled my plumbing issues, Fernando was so professional and courteous! They fixed my Leaks,did tests neccessary to detect leaks in the most efficient way! I was cheated by another company for 5,100 (which did not do the work properly) and Reeves came to the rescue! I will always recommend this company to friends and family! You wont regret using them! They are honest and reliable ! Great Job Guys! I am forever grateful!
You deserve 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Can't say enough good things about Reeves Family Plumbing! They were quick, thorough, informative, and very well priced! The staff answering calls are friendly and knowledgeable. I would not hesitate to call on them again!

I have used Reeves several times over the years. In difficult jobs like gas lines, they were fair, thorough & reacted quickly. Brian Reeves came out to supervise personally in the job.

On simple jobs, again fair, thorough & speedy.

Simply put, I trust them.

Excellent service. Quick resolution to my plumbing issue. Reasonable cost in comparison to other plumbers. Will definitely keep them in my contacts to use again.

Reeves came out to do a clean out of the sewer line due to a clog. The clean out was satisfactory. At the same time, I received a quote to repair the sewer line. When I called to schedule the work, I was told the proposal was wrong, I was quoted the wrong price, and the new price was $2K more than the price quoted. I have a written proposal detailing the costs. Reeves refused to honor the proposal and quote. This is unprofessional.

i’d love to support farmers branch plumbers, but good luck hearing back from these guys. have tried more than once to get them out for jobs and have yet to get anyone to return a voicemail, text message or email.

On time and knowledgeable!!!

They were on time, courteous, and reasonable. I would use the then again if needed.

Our first experience with Reeves Family Plumbing was when we needed a new water heater installed in our home. This involved bringing the old water heater down the attic stairs and taking the new one up. It wasn't an easy job but Juan and his partner were thorough and professional. We recently needed a faucet installed in our bathroom. Jose and Damien helped us with that. Thank you Jose for explaining the issue and coming back to fix it. Thank you Damien for being so well mannered and polite. Reeves Family Plumbing is a women and family owned company that is great for all your plumbing needs. Thank you Lori for taking the time to know what your customers need and like. We are grateful to know your establishment.

I discovered on a Sunday morning at 10:30 AM that our yard was flooded, and water was pouring out from the shut off box. The plumbers arrived very quickly and worked on the problem, which turned out to be serious, for 7.5 hours. They had to dig at least 3 feet to find the leak but never gave up. They kept us apprised of their progress and were so calm and friendly, even when they were literally working in a ditch, covered in mud, and neighbors were continually quizzing them on their progress. They fixed our leak, and the price was not bad. I thought it was going to break us, being on a Sunday, but they gave us a break instead due to the length of time the problem took to find and repair. This is the second time we've used Reeves Plumbing, and these guys are the best!!!

Reeves Family Plumbing did an extensive repair job on my house sewer line and their work was very good. They showed up when they said they would and completed the job in two days. They kept me informed on the status of the work and I was very pleased with their work and the outcome.

I have used Reeves Family Plumbing for several jobs I have had around the house. Lori normally answers the phone and is always so helpful and friendly. The guys arrive on schedule and perform their jobs in a professional manner. J.R. has done repair jobs on my bath faucets twice. You can tell he has been doing this for a long time.
You will not be disappointed if you make the call to Reeves.

We used Reeves for the first time during the long freeze when our previous plumber wouldn’t even return our call. They repaired several burst pipes and replaced our tankless water heater.I will most definitely continue to use Reeves and have given their name to 2 friends who have used them. Juan was very knowledgeable, helpful, and went out of his way for us.They arrived when they said they would.

Tammy and her team are great to work with, professional and very affordable. I would highly recommend them for any of your plumbing needs.

Reeves consistently offers superior service at a competitive price. As a single woman who understands nothing about plumbing, I have depended on Reeves to provide accurate information and they have for over 10 years. I recommend and refer Reeves whenever asked.

I have used Reeves since 2006 not for only for plumbing work, but also for gas work. The estimate Reeves quoted for hooking up my new gas dryer a few years ago seemed reasonable (same price as Lowes quoted), but since I had parts from the old dryer, the Reeves tech charged me less than the minimum rate for a service call; it took him just a few minutes to complete the work.

UPDATE: I absolutely was being over quoted by Reeves Family Plumbing!! The quote was for apx $445 for one item (since they recommended that the toilet be caulked and they would provide it complimentary, which was confusing since the their proposal noted caulking. Again, this is where a line item proposal is helpful). I have since had a plumber from another company come out to set up the sink. He charged $145 for parts and labor for the sink (as opposed to $445 quoted). Further, he stated that caulking would not resolve the toilet issue and quoted $165 for parts and labor to reset it. All in for two services, $310. So, if a company is not being transparent and refuses to provide a more detailed quote, there is a reason. It doesn't matter if a company has been in business for 60 years. It could have started out great and later generations can squander the business and reputation.

REPLY TO RFP RESPONSE: I initiated each of the communications. The 12 emails from RFP include, an email sent to me instead of another company, two emails with the proposal and no information, one email simply stating they will provide me with a breakdown, one email asking for a call, another emails sending the same proposal for the third time, two clarifying how much I initially paid for the service, etc. The company simply failed to provide me with any information or have a conversation to attempt to provide me with information. The only phone call was me requesting a breakdown to the June proposal (labor for each item and cost of parts), inquiring why the toilet was being caulked and incurring charges for it when it was done a few months earlier, and to understand the costs. She was to discuss with the technician why he was recommending caulking instead of resetting, and to follow up with the October technician regarding scope of work. At no time, did she ever call to explain anything. Additionally, when I was initially quoted for the original work, we were very specific about the work that they plumbing in the laundry room needed to be ready before the cabinets and countertops were installed, especially since there were no cabinets in the laundry room. That is why the quote stated that we are responsible for drywalling. It does make since that they would cut sheetrock if a cabinet was there.

If I could give 0 stars I would. The office is most unprofessional. This company lacks transparency on billing, charge for services not performed, and overcharge. In the process of trying to understand a June quote, I discovered months after they provided a prior service, that I was charged for items that DID NOT occur. I have email evidence with the office telling me I was charged a particular amount for resetting a toilet. When I noted that it was caulked and we still have issues with it and questioned WHY we were charged for a service that did not occur, she gaslit. She failed to provide any reason why I was charged that amount and stated no further communication would occur. The gaslighting is not a one off. The initial June quote included two items: sink and caulking toilet. I explained that they already caulked the toilet in October and requested a breakdown of the June quote so I could understand the proposal. She provided another proposal with the same dollar amount as the initial one and said the caulking would be complimentary. That is not complimentary since the prior June proposal was the exact same amount.I spent over 3 months attempting to resolve this issue with them. All I sought was a breakdown of costs provided from a prior service and the proposal. DO NOT USE THEM!

I had called the day prior for an estimate on our plumbing. Was told it was free unless the plumber gets his tools out in which case they would contact me.
I then get a call that the repairs are $450 and if I do not pay they will undo my toilets. Awful service, lying company.

Reeves Family Plumbing is the best. I highly recommend them, our old house has had it's share of issues from irrigation to main line issues and Reeves always is able to see us same day when we really need them. They know our house, they remember us, it's really nice to see the same guys come out and check up on things. They are honest and fair and I feel like they care about getting the job done as well as letting us know exactly what is going on and what our options are.

They were fast and on the spot.

Very professional and affordable

I've been using Reeves for the last 8 years or so. Recently they responded very quickly to a call regarding a major leak in back yard. The repairs were made the day after they determined where leak was and gave us an estimate for repairs. Their techs are always very polite and professional and I trust them to be in my home when we're not there. The company does try to send the same techs to each location so we've become familiar with them. Smaller companies might be less expensive, same cost, or more expensive. But the quality of service is unbeatable.

Fantastic work

Totally trust Reeves to handle all my plumbing needs. Big jobs or small. Best service always. Prompt, professional and reasonably priced. Highly recommend.

My hats off begins with the phone contact with Tammy who answered the phone. The most courteous, friendliest person I have dealt with in a long time on the phone. We were scheduled quickly, the plumbers were prompt, honest and professional. Reeves Family is our plumber!

I called with an emergency ground leak. Tammy dispatched a plumber ASAP. William showed up and assessed the issue. He was amazing! He was a great communicator, explaining the issue and the options to tackle it. The fix took him longer than he anticipated, but he kept a positive attitude and continued to update me on developments—despite it being a hot, muggy mid-August afternoon. And he gave me some pro tips on the best ways to handle the next emergency until a plumber can arrive. What a great team here at Reeves! If you’re in the Dallas area, these are your guys!

Considerate, patient, safe.

Don't recommend for large jobs. Started our gas leak fix then because of poor communication and scheduling couldn't come back for almost a full week to finish the job. Had to get someone else to come do it sooner and this plumber found their diagnosis of needing to replace the entire backyard line was in correct and saved us thousands. Unprofessional and poor quality work. They never owned up to this mistake- owner made excuses instead of being humble.