Erica Simonton

4 years ago

BlackTie Plumbing came out through my home warranty company. Mark was GREAT! He was informative, honest and very helpful. I did have to call back to home warranty, but NOT at the fault of BlackTie or Mark. A hot water heater issue that hasn’t been resolved (apparently home warranty won’t replace a bad water heater unless it leaks!). I’ve officially found my new go-to plumbing company. Great office people and Mark is THE BEST!

Billy McGilvray

3 years ago

Horrific work. I will attach photos of the drainage pipe they repaired under my restroom which required tunneling and the previous owners to spend 13k. The flange and the drain pipe were not even connected under the house, which meant all waste was accumulating under my house. Obviously I called a competent plumber to come out and fix the issue for the small fee of $3,100. I have contacted BBB of Board of Plumbing Examiners. I will update as they complete their investigations. I WOULD NEVER recommend this company. I also find their relationship with PermaPier curious at minimum.

Notice the large void under the concrete where soil should be. I believe the dirt was not packed in well when they were done tunneling and as water and feces piled up in that hole, it slowly settled, creating a much more large whole.

Blacktie has stated they will accept no responsibility for the work they did because I did not call them first. WHY WOULD I CALL THEM? Their work was sub par to begin with. They want to do the ol' warranty dance, nothing is more off putting, they know they did this work regardless of whether I had previous owners transfer warranty or not.

Be Polite

4 years ago

Called black tie plumbing for a leaking faucet in my tub and they came within 30 mins the plumber was really nice and explained everything thoroughly. He fixed the problem quickly and was done in 30 mins. Highly recommend this company!!!! Trust me they do not disappoint!!!

Tom Sladek

2 months ago

Thank you Matt for your professional and your quick response in getting me the quote.

Preston McKinney

4 years ago

Cody came out and got straight to work identifying the issue. He explained everything... I really appreciate the thorough and diligent nature of his work ethic and professionalism. Top notch service and definitely my new source for all plumbing needs. Thanks again!

A week and a half later we had Black Tie come out again for another issue. This time it was Mark and yet again outstanding service! He was professional, friendly and explained everything that needed to be done. If I could post a before and after of the difference in quality there wouldn't be anything left to say. The connections under the sink were as clean and perfect as they could be. Black tie has the market cornered on professional employees!

Mark S

3 months ago

Black Tie performed their job professionally and in a timely manner. Matt Wise kept in contact, provided updates and our expectations were met which is a pleasure these day. I would recommend Black Tie &, Matt to all who have plumbing repair needs.

Brandon May

6 months ago

Blacktie Plumbing conducted a leak detection test and did a wonderful job. Pedro was on time, professional, respectful of our home and very helpful. Pedro was knowledgeable and did a great job! Will use Blacktie and Pedro again! Thanks for your help!

Brandon

Cliff Hilliard

7 months ago

We've been requesting quotes for a recirculating pump. Not only were the representatives of Black Tie less professional looking than all the others, they quoted us 5 times as much for the same work. Needless to say we won't be using them.

sarah bensley

2 years ago

Matt was so quick and helpful clearing a drain at our new house. He took the time to explain what was happening and answered all of our questions. I will definitely use them again!

justin niedermeier

4 years ago

Cody was very awesome down earth guy fixed us up and got my plumbing back up and running thank you sir

Donna Tarallo

11 months ago

Black Tie Plumbing came out to my house to make sure there were no under ground leaks. I didn't have to be here but they came out, did their job and sent me a report the same day.

Edward Asphalt paving

3 years ago

Great

Joey Cremer

2 years ago

Black Tie Plumbing answered my service request during the recent storm faster than anyone else! They were professional and responsive. Very thankful.

Ryan Winter

10 months ago

Mikeal and the service team are first class. Guys showed up on time, were professional and fixed my leak quickly. Highly recommend.

M R

5 months ago

My house underwent a foundation lift and Blacktie did the plumbing work. Two years later I had an issue with my sewer line. I reached out to Blacktie and asked to speak with a manager. The manager listened to my issue and even though the warranty period had expired, he offered to help me resolve the problem. During the entire time he was always responsive in answering my questions. He got everything lined up to expedite repairs. It took a couple trips to make the final repairs and perform a leak test. Not only did they fix the problem but also analyzed the underlying cause and fixed that too. The techs were always courteous, respectful, and knowledgeable. They answered all my questions and explained what they did. Whenever I called the main office, the scheduling and information teams were always very helpful and friendly. They returned calls promptly and made sure I was taken care of. In the end I felt that the price they charged was more than fair and I am a happy and relieved customer. Thank you Blacktie. I can wholeheartedly recommend Blacktie for anyone’s plumbing needs.

Brad Morgan

5 years ago

What a joke! After they made an appointment through my warranty company (First American), they no called/ no showed. When I called the warranty company, First American said Black Tie is saying they never made the appointment.
Not everyone has the ability to take off work (now for 2 different days) to sit around for a no call/ no show!
What a waste of time. You should be ashamed and embarrassed!

Kelly DeRoche

4 years ago

Russell Guthrie

4 months ago

I operate a small public water system for a community of 350 or so people. Our 4 pvc line developed a small crack and was leaking. I called this company to get a quote for repair and was absolutely floored by their quote. 3475.00 to replace a 4 coupling. less than 12 of new pipe. They sent 2 guys out to look at the job and provide a quote...I called another smaller plumbing service in Grand Prairie, been in business 25+ years...they came out did the job in less than 2 hours for 650.00 parts and labor....

Adam Franzetti

4 months ago

Great service and great response time.

liltcup Jones

5 years ago

The appointment scheduler was rude and assumptive in her demeanor..I went against my better judgment and booked the appointment.. The technician Craig was nice but didn't have shoe covers which I found odd, especially considering the company name Black Tie plumbing one would think exceptional service..payment before the job was completed was required upfront..I found this to be odd and a little unsettling..I wouldn't use them or recommend them based on this interaction There was no reason as to why this was done The plumber Craig, was pleasant. I see that based on the reviews the front staff is just rude .. Glad to know that!!! 👏🏾 Good job

Joseph Auringer Sr

2 years ago

Did great work, got my new valve in and we are good to go in the master bath!

SuperStar BeautyQueen

2 months ago

I am very disappointed and dissatisfied with the lack of communication. My tech was suppose to arrive at 12:30 and was a no show. I called the company and she had no idea where he was and said that they could arrive anytime between 12:30 and 2:30. I was never told this information in the initial stages of setting the app. On top of that they confirmed my app two days ago by text for an 8am when someone from the company called and asked to change it from 2pm to 12:30pm she had no idea that the app was originally set for 8am. I was understanding and allowed them to change it to 12:30 for them not to show up. Please don’t waste your time with this company. They are unorganized and maybe God was saving from wasting hundreds of dollars. 0 starts.

Bill Keslar

a year ago

I met this company through their sister company, PermaPier. As a construction professional, I particularly appreciate their responsiveness, embrace of my schedule constraints, and good communication. Matt was always ready to make things happen, if I needed special attention. Their owners and top management engaged when needed on a challenging project, during bad weather, pending real estate closing, etc. I'm now a big fan.

David Roark

6 months ago

Amazing experience. Matt Wise has been a pleasure to work with.

Phyllis Cartwright

7 months ago

Matt Wise is the best. He is professional, knowledgeable and personable. I wouldn't call anyone else. He's an asset to this company!

Lindsie Baugh

5 years ago

William Alderman

2 years ago

I've used this company a lot l, including some really big jobs. They are professional, fast, and dependable.
I recommend you give them a call.

MimiShirley C.

4 years ago

Black Tie came right on time and completed all requested service. They were very professional and offered great customer service. Yes, I will call on them again.

SC, 3/5/2019

Denise Eidson

4 years ago

I was referred to Black Tie Plumbing by my home warranty company. Cody arrived on time and solved my problem. He was professional and extremely courteous. I would definitely recommend Black Tie plumbing.

Kevin Anderson

4 years ago

Ramiro, and Justin have done a super job, redoing the plumbing lines here at the location, guys were, courteous, and very knowledgeable.

haipei jiang

6 years ago

Great professional plumbers. Had a broken garbage disposal and they identified the broken part and fixed it in one appointment. Will definitely use them again in the future!

Sydney DeJarnett Jr.

4 years ago

Cody was amazing. He made sure that he cleaned up after himself and that we were satisfied with his work. He went above and beyond and was very professional. Will continue to ask for Black Tie for all our plumbing needs.

Carolyn Sotelo

3 weeks ago

Matt Wise was extremely helpful when explaining all of our worries and fears of tunneling under our house. Unfortunately, they found two more leaks when under the house, but he talked us through our options, saving us the cost of another dig down the line. I hope to never have to call him again, but know he'll be able to get the job done.

Cristina “Lexx83” Baggett

a year ago

This company stood by their word and helped take care of and honor their commitment to entirely replace our plumbing in our home. They even came out a year after to check up and tweak any issues that may arise over the year for free. I would give them 10 stars if I could. Good job Black Tie and Corey and Shane you are the best! The rest of the crew as well!

Janis Brown

5 months ago

chance benjamin

4 years ago

We had a shower valve replaced and we are very please with the work and the price! We had other estimates done and black tie had the best priced quote! Also Mark who did our estimate and the work was very knowledgeable and you can tell he really takes pride in the work that he does!

Lindsey Dietrich

4 years ago

Megan English

5 years ago

Black Tie was hired through my home warranty company. I contacted them directly and set up an appointment. They set a 4 hour window and I was told they would call 30-40 minutes before arriving. At around 4:30, I called stating I had not received a call. They assured me the plumber was caught up on the prior job and would call soon. At 5:30, I called again. I wanted to make sure he was, in fact, still coming since neither of our toilets were working and the weekend was upon us.Again, I was assured he would still come and he would be there shortly. I was home all night, no one called, or showed up. It's now 2:30 pm the Monday after. No one has called to apologize or reschedule my appointment. I called my home warranty company (who, in turn, called Black Tie) and they told them they went to my house and couldn't get in! Even tried calling me! I informed them this did not happen and when he asked again, Black Tie apparently fessed up and said they had to cancel the appointment. Again, I was not informed of anything. Still very upset and still no working toilets.

Brad Masters

5 years ago

This company wanted to overcharge on a hot water heater replacement. We called our home warranty company, they contracted out with Black Tie. The rep that came out came up with $1300 in additional charges that we’d have to pay....all completely bogus. The amount of pressure that this guy applied for us to sign and give him the job was insane, all which is on video surveillance. One of the most ridiculous charges was $250 for a permit...which cost only $100. I would never do business with an organization like this. After having another plumbing company come out, we were only out an additional $400, not $1300!! Always get a second or third opinion when dealing with this company. Buyer beware!!

Paul Anderson

5 years ago

I cannot say enough good things about this company!!! EVERYONE is amazing to work with and completely professional at every appointment. They have FAR exceeded all of my expectations. I will 100% be using them in the future for ANYTHING i need.

Cozy hummel

3 weeks ago

Matt stepped right in and took care of a major leak under our home quickly and efficiently! We’ll be using them for any future plumbing needs from now on!

Lauren Berryman

2 years ago

Daniel at BTP was amazing! Showed up on time and worked tirelessly on our burst pipes until everything was fixed and ready to go. He was kind and professional and cleaned up completely after himself. He checked the rest of our home and hot water heaters to ensure we had no other issues other than the broken pipes.

Jason Cruz

a year ago

Heath and James came to replace my exterior front faucet. Explained everything that could be done or wrong with the fixture. Got it done quick and made sure it look better than they found it!

Anita Sladek

2 months ago

Thank you Matt for the great professionalism you showed us when providing the quote.

Alice Galvan

2 years ago

I had a water pressure test performed due to a foundation leveling. Job was done by Jesus. Jesus was very informative and answered all questions with knowledge and patience. He made me feel at ease and explain in detail what the test consisted of. He was very professional and after explaining the work he was going to do, he performed his job with confidence. After completing the job, he explained the procedure on notifying Perma Pier of the results. I wish I could call him for all my future plumbing problems. You have an excellent employee. In Jesus.

Denita Colquitt

4 years ago

Daniel was just here. He was very informative. I like when plumbers come over and you able to ask questions to do-it-yourself or have preventative measures in case of over the weekend plumbing issues. Thank you Daniel!

Kristi Olabode

4 years ago

Cody did a great job! Resolved our plumbing issue as well as explained everything that was going on as he was repairing it. Would recommend Black Tie Plumbing to our family and friends!

Micheal W

4 years ago

Terry Shook

2 years ago

Marilyn Breaux

4 years ago

Joel P and Kevin came to my home today to perform a sewer line leak test. The two gentlemen were very courteous, professional and on time. They thoroughly explained the process step by step and answered all my questions. Can’t say enough great things about them and Black Tie. Thank you again for providing excellent customer service!

Susan Berglund

2 months ago

Excellent job

Carol Johns

4 months ago

Matt Wise wad a Breath of fresh air when I was having a lot plumbing/foundation issues. I'm a 74 year old woman in the process of selling my house, by myself and having to do everything while not always understanding a lot of the technical issues. Bless his heart, he got me through a very difficult time with a very pleasant demeanor. He's professional, knowledgeable, punctual and most of all helpful. Thank you Matt!

Jerry Lair

5 years ago

I have used these guys a few different times. I had family from out of town staying for the weekend and had a plumbing emergency. The manager Chad called me directly on Saturday morning and within a few hours Daniel showed up and saved the weekend. Professional service and competitive prices. We will use again.

Steve Yates

4 months ago

Hands down the worst company to work for or have work done by!! Do not trust their greedy business tactics

Melissa Hawtof

4 years ago

So...our realtor gave us this company’s name. I called, spoke with one rep, explained what we needed, only to be put on hold and given to another rep who I again explained what we needed. We set up an appointment (for today) but not one ever called or showed up...nothing. Not acceptable! If this is an indication of their work probably for the best.

Details. I called on the day before Thanksgiving and was told a plumber was coming on that Friday between 8am-1pm. Address on Miller in Dallas. I even called after no one showed up and still never received any communication back.

Janice Harissis

8 months ago

Matt provides the best in customer service and quality work.

Douglas F

4 years ago

Joe was courteous and kept us informed of what he was doing, he arrived on time. He also let us know the results after he completed his testing. Happy to recommend this company.

Mary Webb

5 years ago

I have had them out twice Kevin was my technician he was very polite efficient and did a great job I would recommend these plumbers to anyone they are very reliable and professional .

Gina Beauchamp

4 years ago

I have used Richard Tenpenny for many years for All my plumbing needs! Thanks for all your hard work!

William Ryan

3 months ago

Started out as being 2 hours late, I understand things happen. Traffic and all, but no phone call. When the Tech arrived he walked the outside of the house looking for a clean out but did not find one. He didn't even walk into the room that I am having a problem with and he said he would not go in the attic to the vent tube ( stand up attic with flooring) . He gave me a estimate for $1000 to install clean out and then he would give an estimate for my problem. Charged me $40 for absolutely nothing. I suggest if you have a plumbing problem go with a local company that cares, they definitely try harder.

Kailynim Ortiz

2 years ago

I have tried scheduling an appointment with this company for over three weeks now and have not been able to reach anyone. When I do, they tell me they'll give me a call back with a service date and never do. Unsure of whether or not they do good work because I can't get them out to perform it in the first place.

HP Color LaserJet Pro

5 years ago

Blacktie Plumbing gave great service. Misty at the office was on top of everything and communicated a very minor delay in our service call quickly which was appreciated. Kevin, the technician, was knowledgeable, friendly and carefully explained what he needed to do. We are very satisfied with their work and would not hesitate to call them again for a plumbing need.

Brett Hilsmeier

5 years ago

Black Tie is very capable with some excellent staff. They are affliated with Perma Pier foundation which is not disclosed as a conflict of interest when performing inspections for Perma Pier. I personally caught technician on my home security system pencil whipping an inspection in 2 minutes. The General manager resolved issue very quickly and handled the person performing poor service. Their service is excellent although they may require some audit protocols to make sure other consumers are not treated poorly by some poor individual employees. Their pricing is slightly higher than other companies but they have the tools to properly diagnose your problems whether it is big or small. I would definitely use them again.

Dewey Miller

2 months ago

Matt Wise and his team again provided excellent service and most cost effective repair we could have hoped for, I use them because other companies were there to make money B T was there to help resolve an issue with a process of checks and balances. This easily could have been a tunneling job to free debris.

Annette

6 months ago

Ramon and Ruben were very professional and thorough. They made sure everything worked properly and made sure everything was cleaned up before they left

Janice Carter

3 months ago

After having foundation work completed on my home by Perma Pier Foundation, I was contacted by Black Tie Plumbing to have the Domestic Water Pressure Test and Sewer Hydrostatic Test completed. I spoke with Matt Wise and he thoroughly explained what the test entailed. In addition, he asked me if I was available that day to have someone come out and perform the test. I agreed and Carl Orgish came out shortly. He was very professional and extremely knowledgeable. In addition, he was very patient in answering questions that I had about the process. I was extremely nervous about finding out the results of the tests because of the expense associated with it if, it if the tests failed; however, Carl calmed my concerns throughout the two separate tests. I highly recommend Matt Wise and Carl Orgish of Black Tie Plumbing to meet all of your plumbing needs.

John Lutcza

8 months ago

I had some frozen pipes from the freeze we had. I called Matt Wise with Black Tie Plumbing. He told me exactly what I needed to do to avoid having any issues as they thawed.
Thank you for your advice!!

Kevin Abney

5 months ago

My scheduled sewer repair was functionally completed but aesthetically was less than expected. I contacted a supervisor, CJ Gonzalez and he addressed all of my concerns the next day. Well done caring about customer satisfaction.

Jennifer Palasciano

3 months ago

Matt Wise was great to work with. He was able to solve the problem with my shower in no time at all. Working with him now on upgrading our water heater system. He has explained the pros and cons on tank vs. tankless and we will be booking with him soon to complete that as well. Matt definitely gets a 10 out of 10 from us for his professionalism.

Divina Aguilar

5 years ago

Amy Blankenship

4 years ago

Cody was on time, very polite, and very informative. Would absolutely recommend to a friend and use again.

Stephanie Evans

5 years ago

Nickie Perkins

5 years ago

Janet Emigh

4 years ago

Do not use this company if you want an unbiased experience when using in conjuction with Perma-Pier foundation. Get another company. They are sister companies. Be safe and get another company that has integrity. They are rude as well. You can do better elsewhere.

Katrina Franklin

5 years ago

Helen Anders

a year ago

Plumbing leak

Anna Stredwick

4 years ago

Just had Black Tie Plumbing come out to our home. The service rep Mark was amazing and very informative, helpful, and personable! Amazing customer service as well!

Kem Grants

4 years ago

Cory was amazing!!! He was here when I pulled into the driveway from work. He walked in very professional and got to work. He had to go get a part from the local hardware store, but got my approval first, because the water was turned off. He quickly came back and fixed the problem with the bathroom fassett leak. I will use BlackTie Plumbing again with or without my home warranty company.5 ⭐️ from me...

Cassie Alford

4 years ago

Great customer service! Really worked with us to get a rush inspection so we could close on our house! Thank you.

Nora V. Smith

5 years ago

Great experience with this company! Highly recommended (especially the technician named Brad, who is originally from Illinois/ just in case there's two Brad's there lol) great customer service as well! Jim at the office was always helpful and very nice! Five stars!

Mark Jackson

4 years ago

Great place

tommy davis

7 months ago

We needed some plumbing repairs on our house after some foundation work. Matt Wise made the entire process painless and quickly Resolved our issues.

Chip Ramsey

10 months ago

Sean Bailey

3 years ago

Been trying to get them to come out and do warranty work on a job done on a house I just bought. It's been around a month since I first emailed them because I couldn't get ahold of anyone. Nobody answers the phones. Only one person is answering my emails and is apologetic enough, but the guy that is in charge of the job won't reply. Can't speak to their work because I can't get them to show up in the first place!

Mark F

5 years ago

Six months after the repair there was a problem - there were some hiccups getting everything taken care of (maybe because it was December, a busy time) but in the end they resolved everything and stood behind their work.

Everyone who came to the house was professional and friendly - I recommend them

Aimee Hayes

4 years ago

If I could give 0 I would. They do not care. Black tie was contacted through my home warranty on 08/22/18. I had to try to call them for a week just to get the initial appointment set. Then, a second appointment was needed to map the house. We were told it would be scheduled for that week 08/29/18. I hadn't heard anything, and called on 09/04/18 to find no appointment had been scheduled. After the mapping, I was supposed to receive an estimate via email. It took over a week just to get that, and that only came after I spoke with the management. I sent an email back asking questions about the estimate(as instructed). It has been a week and I have received no response. It has now been almost a month since I opened the request, and nothing has been done. These people will say anything to get you off the phone, and lie, and do not communicate at all.

UPDATE : I requested a quote from a different plumber and was quoted over $2000 less for the same job. RIP OFF ALERT

Justin Dyniewski

5 years ago

I had 2 water heaters that needed replacing and can’t say enough about how professional black tie was. I spoke with Chad on the phone who set everything up, found the best price for me and was very reasonable compared to other quotes I obtained. Brad took care of the installation and it went smoothly. They did a great job and left the house better than they found it. We will definitely be recommending them for friends and family.

Tyler Alyse Archer

4 years ago

Amazing customer service. I recently had foundation work done on my house and Black Tie was the company my foundation co used for any plumbing tests and repairs. They unfortunately located some leaks, but were able to fix them as planned. All of the Black Tie employees I met at my house or spoke to on the phone were amazingly friendly and helpful. One day my power (and AC) went out while Black Tie was doing work, I wrongfully assumed it was their fault, but when I called the Black Tie office manager Larissa went above and beyond by getting in touch with our electric company after hours and checking in on me periodically to see if the problem had been resolved. The power outage was completely unrelated to their work but they still helped me out and made sure things got addressed. Black Tie is great at customer service and follow up.

Laura Settles

6 months ago

Pedro called when he was on his way and arrived on time. He was very courteous and professional, identified the site of the leak quickly, completed his report and delivered it the same day.

Bobby Renkes

6 months ago

P Holland

3 months ago

Outstanding work by Matt and his team at every turn; well done!

Debbie Cordischi

2 months ago

We had a great experience with Matt Wise and Black Tie Plumbing. We had a leak and Matt was fast to resolve the issue preventing damage to other areas of our home. Was honest and trustworthy. Will use for all plumbing needs going forward.

Doug Deere

5 years ago

After putting up with a leaking shower head for some time, I called Black Tie Plumbing for help. Chad Stanley came out the next day. He was very professional, assessed the problem, gave me the cost (with no high pressure sales), and I agreed to have him do the work. He finished in the time allotted, the price was what he quoted, and I couldn't be happier!

Thomas Jordan

4 years ago

3/14/19 - Received service from Cody with Black Tie Plumbing this morning. His professionalism, service and advice to maintain the sink and garbage disposal was excellent. This is the second time that I have used this company and I would recommend their service to everyone. Thank you Cody. Great Job.

Shauna D

5 years ago

I had a massive back up at my home and didn’t know who to call, so I asked my neighbor who he used and he told me about Blacktie Plumbing. I called them and was immediately impressed with the office staff and their concern for my issue. They got me on the schedule for the same day and came out in a few hours. The plumber gave me a no cost estimate and I agreed for the service. He then ran his sewer machine and cleared the blockage. When I asked what had caused the issue he told me that there was a large amount of grease buildup. He then asked me if I would like to get the grease out of the line. I of course said yes, but was concerned about the cost. The plumber Jeremy then called is boss Chad and asked what we could do to help me out. They gave me a combo discount and took great care of me. I will recommend them to all my friends and family as they were awesome!! I never felt pressured in any way. They made me feel like family. Thank you Blacktie Plumbing for the great work and making something so overwhelming become way less stressful. #Number1PlumbingCompany

Jeremy Simpson

2 years ago

I had a frozen pipe burst and the process was great. From scheduling, to showing up early for the appointment, to completing the repairs. They were fantastic and I would recommend their services!!

Amanda Aguilar

5 months ago

One of your employees was driving extremely reckless on 121 and then also on DNT. He almost hit me and then proceeded to ride my tail for miles in traffic. License plate: JLC5003

Jay Schuler

4 years ago

On time and very trustworthy. They helped us redo our sewage system and came back out to look over our water system. Josh and Cody were very professional and helpful.

Yomi okuwa

4 months ago

Jason and Ben came to my house for service and I must say, they went above and beyond for their service. Kudos to them.

Kirsty Franzetti

8 months ago

I cannot recommend enough! Specifically Matt, he is knowledgeable, responsive and thorough!

Matt T

6 years ago

Watched their work van attempt to cut a two hour line at the Racetrac at Luna and Valley View for gas on 8/31/17. May be great plumbers, but certainly zero respect for the community they serve.

Charlene Ladd

4 years ago

A driver for this company cut me off on the highway causing me to slam on my brakes, almost causing an accident. Then continued to go slow. So I went around him & got back into the fast lane. I have a decal for my small business on my back window. He then proceeded to call my number & leave a threatening voicemail that I had cut him off & that he was going to leave a negative review on my business page. I then call the office & ask to speak with the owner. The woman who answered the phone asked who was calling & when I stated I wanted to talk to them about a driver of their van, she hung up me. This concerns me for what type of people are running this business! If this is their customer service, imagine how they would behave in your home!

Jesus Morales

5 years ago

Danny Pauk

5 years ago

Great company to work with.. Resolved my plumbing issues in no time!

david anderson

6 months ago

First of all, whoever is reading this, if you smell bad odors in your home, please contact this company. It could be affecting your health, allergies and overall wellbeing. I have smelled bad odors in my wall and home due to foundation issues After Blacktie Plumbing fixed the plumbing my home smells cleaner and there are no more bad odors. I had Blacktie Plumbing out to do some repairs on my sewage after my foundation was lifted. Mat and his crew Carl, Travis, Justin did an excellent job locating fixing the leaks under my home and in the laundry room. They even replaced my air vent hose on my dryer because it had to be moved. I would recommend this company to a friend or family member. Thank you so much for making my home smell good again.

Charlie Bowman

4 months ago

Matt and his team saved the day on a home remodel!! Thank you.

Ruben Reyes III

6 months ago

Jose Garcia

5 years ago

We enjoy having Misti handle all of our calls. She is a pleasure and always on top of our work orders.

Justin Bryant

4 years ago

First class service. From scheduling to completion, Blacktie has exceeded my expectations on multiple occasions. They are my go to for everything plumbing related, period. Hats off to Jeremy Boon, and Larissa Pope for putting up with my demands when they had a packed schedule and I needed there immediate attention to my plumbing needs.

Fredrick Carroll

a year ago

Had a hydrostatic test done on my house, needed done for warranty transfer. They was professional, quick and reliable.

Jun Wang

5 months ago

BlackTie did great job for my house, they completed all jobs on time, they are very professional.

Melanie Russell

6 months ago

I purchased a property that needed some pretty extensive underground plumbing work done with leaks. Matt went above and beyond through the entire process with me. This was not a small task. During the job, a hot water heater went out as well. He jumped on the problem and got someone on it immediately. Jenn in the office is a rockstar. I have found a plumbing company for life. Thank you Matt and Jenn!

Russell Griffith

6 months ago

Great experience. Needed a leak detection completed and it was done quickly and ahead of schedule. The issue was not as bad as I anticipated and Pedro fixed it quickly and professionally. I highly recommend using Black Tie

LORENZO SOTO

4 months ago

Very Professional. Had gotten numerous quotes regarding repair to the sewage drain to the house and they gave me all options ended up fixing something totally different than other plumbers quotes and got the sewage repaired. at a fraction of the cost than the other plumbers

Amber Correll

5 years ago

Exceptional Service received by Daniel! He was honest from his first inspection of our plumbing issue, started with low cost trouble shooting vs the exspensive repairs that another plumber had quoted. He was able to fix the issue quickly, with little to no disruption and at a low cost. I would recommend and use Black Tie Plumbing in the future.

Ric Molina

6 months ago

Matt Wise came out with his crew personally to help assess my issue. They were thorough and very professional. They took into account my situation and provided a great plan for fixing my sewage drain, Thanks!

Brian DePalma

4 years ago

Had them out to clear a sewer clog. Kendra was great on scheduling with awesome communication. Cody, the plumber, was professional and went above and beyond. Explained what was happening and solved it quickly. Couldn’t recommend more.

Katrina Hamala-Crawford (Katrina)

2 years ago

Nelson Harvey

4 years ago

Cody, was very nice and pleasant it really took care of me and make my fears pleasant and left me a very happy a satisfied customer and will definitely recommend him

Fariba Rejaie

3 years ago

Daniel has been my technician for the past few years ,
He has helped me with different plumbing problems . He is quick knowledgeable and easy to work with . Thank u for all ur help.

Camila Zavala Surprise

5 years ago

Brenda Hunt

4 months ago

I have worked with Matt Wise and his team at another property and was so pleased with their level of service that I asked them to handle an issue affecting multiple tenants in Plano where the lines have backed up on and off for some time. They were able to diagnose the issue and get the lines opened up. Matt is great at explaining the problem in a way that I can understand it and can then communicate it to the tenants. I would highly recommend working with him.

Alicyn Ingles

4 years ago

Cody came out and did a fantastic job and is so polite. Our toilet is back in business! 😊🙌🏻

Dani Blake

4 years ago

Joel P and Kevin were here testing our plumbing this morning and we're great. Very professional and informative, explaining details and offering additional details when necessary. Will definitely use them in the future!

Jennifer Even

5 years ago

I was really impressed by Brad's knowledge and work ethic throughout the process of replacing our water heater. It was a slightly complicated job and he proceeded forward without an issue. He did an excellent job throughout the process; not to mention there was no mess or clean up after.

BABA BROWN!

4 years ago

They go hard!!

Clifton Hummel

3 weeks ago

Matt Wise and his crew were super helpful and were able to work with our circumstances and get us on the schedule quickly. Thanks so much!!!

Minnie Harris

5 years ago

Technician Daniel Fitzgerald called me and let me know when he would arrive and he was on time. He was very efficient and professional. He accessed the problem and had it fixed in no time. He also explained to me what the problem was and what he did to correct the problem.... This is the type of company I like doing business with.... Would recommend them to anyone who need plumbing work done... I will definitely request Black Tie Plumbing again for any future plumbing issues that I have.

Liz O.R.

3 years ago

Jared Benson

5 years ago

a realtor in dfw and had a closing scheduled today but the buyer found a leak in the bathroom sink during their final walk through. Fortunately my clients contacted black tie plumbing and they had a plumber out within an hour to fix it! Thanks for helping us sell our house kyle, Richard, Chad, and the rest of black tie plumbing!

Oscar Martinez

5 years ago

Briana Lozano

a year ago

Worst customer service, trash company

Tae Johnson

4 years ago

My first experience with Blacktie Plumbing and it was excellent.
Ramiro Botello Jr. and Justin Allcock were very friendly and always kept me in the loop on what was going on.
I'll recommend them to all my friends and family.

Shirley Christensen

5 years ago

Craig was very courteous, professional, and knowledgeable. He easily replaced our leaking garbage disposal with a new one. Our dealing with Craig left us very pleased with our experience with Black Tie! Thank you, Craig!

Kacy Blue

4 years ago

Such a pleasant experience! Mark was really nice and professional. Repaired an issue with the main water line in 3 hours. Very hardworking and polite. Definitely didn't need to worry about a plumber taking advantage of time and parts. I will recommend Black Tie Plumbing to everyone in the future.

casey morgan

2 years ago

Cory at Black Tie aas absolutely amazing, I literally can't believe how easy he made it! Thank you Cory!!!

Brenda Myers Brown

4 months ago

customer service = extraordinary.

Erica Gorruso

4 years ago

If I could give them 0 stars, I would. Terrible service. On 11/13, we had water back up in the house. I contacted our home warranty company, and they gave me Black Tie’s information. I called and explained the situation, and the representative said it would be 2 days before someone could come out, so we scheduled for 11/15, 12-4 window. Still no tech, no phone call after 5. When I called, she said it might be canceled for the night. Finally a tech showed after 6. He was there for 5 minutes and said another tech would have to come out and run a camera, the office would call and schedule that for us. But, he said don’t run water, flush toilets, live in the house. So we left the house. No call, no schedule. We called on Friday 11/16 and no return call. Finally got someone on Monday 11/19 and they said they couldn’t come out until Wednesday 11/21. A guy randomly showed on Tuesday 11/20. Then no communication or return phone call until 11/26, when I was promised a quote by the end of the day. No quote, no call. My husband and I called again 11/27, and were both promised a quote by the end of the day. No quote, no call. Finally received a quote by email including a discount for our “troubles”. After running the quote by other professionals, it was determined that the quote was at least $1500 more than it should be. I called another plumbing company to get the work done. They were out and had answers for me immediately and even temporarily fixed the plumbing so we could be back in our house after being out of it for 2 weeks. AVOID this company.

Lisa Sauceda

9 months ago

Black Tie Plumbing helped us when we needed it the most. We had a sewer line separate under our home that was causing all kinds of issues. Calling the main office was pleasant very friendly staff and our rep Jen was very sweet and compassionate. She understood our urgency and was very communitive, kept us up to date and in the loop which means so much to a worried homeowner. Matt Wise the VP of Operations and Sales was extremely helpful and knowledgeable. You could tell Matt genuinely appreciated our business and wanted to help. When we had a small hiccup Matt reached out and listened to our concerns and in the end stayed true to a commitment made by another team member. This showed incredible character not just in Matt but for BTP as a whole. If you need plumbing help reach out to BTP they are trustworthy. Thank you Matt and BTP for taking care of our family!

Planet 16

5 years ago

Daniel installed our water heater. Great service. Kevin is also very knowledgeable. Top notch plumbing experts. Reasonable pricing, excellent work. We have had several plumbing projects completed by Black Tie. Best in the area by far.

Learning

5 years ago

Water heater went out in the middle of the night on a Thursday and leaked water all over the place. Daniel from Black Tie plumbing was able to come out Friday morning and replace it that day. I was deathly afraid that I would have a huge mess as my water heater was in a second floor closet which meant it had to be carried across carpet to the downstairs. Daniel was amazingly clean and managed to quickly install the new heater with no mess whatsoever in getting the old one out and the new one in. He also made the needed updates to bring the house back in to code. I couldn't have asked for a better job. I would highly recommend these guys.

walter barclay

5 years ago

Daniel Fitzgerald @blacktie plumbing was the fourth plumber my landlords insurance company sent -I’d really lost hope at this point. I’m happy to share he will the person we call first if we have any plumbing issues when we buy our own home. All said and done it took him about an hour to replace the dip tube on our water heater which was basically non existent. I couldn’t be happier with the service. This place should be your first call.

Don Evon

4 years ago

Oh my goodness what a great company. They gave me a 3 to 5 hour window but they got here in less than two hours. Cody was very nice and informative. He explained what it would cost and what the plan of repair was going to be. He sanitized the bathroom floor and the shower stall when the job was complete.Best experience ever.

Miguel Morales

11 months ago

Roy

2 months ago

Matt from BlackTie Plumbing was excellent, he installed a new kitchen faucet, he was very efficient and professional, five stars for Matt!

Turner Parlin

4 years ago

Zdrave ot Amerika

5 years ago

We just had Kevin Neorr with Blacktie Plumbing (Arlington office) come to our house and he was amazing beyond words. He fixed multiple leaks/drainage issues around the house in less than an hour and those were issues that we had previously called plumbers for with zero results. I feel so lucky we finally found Kevin and definitely calling him in the future with any issues. Thank you so much!

Bernardo Kave

8 months ago

Outdoor rain/water drainage system installation

Jonathan Moreno

2 months ago

Zach came out and did a thorough assessment of our home and it's needs. He was very informative and helpful of every processes. I was even able to reach him on a weekend with a concern and he assisted me with no issues. I highly recommend this company and their amazing staff.

Your Mom

5 years ago

They don’t return your phone calls, which is what led me to abandon my home warranty company and seek help elsewhere. The real kicker here is that they lied to my face. Essentially they made it look as though they couldn’t remove a plumbing line blockage when in actuality the scam seems to be to get the home Warranty claim denied and stick the customer with thousands of dollars of unnecessary repairs. Lesson learned. Buyer beware

FDA Approved

a year ago

steve smith

5 years ago

My service technician was great and found out that the parts that had been installed incorrectly

He was very courteous and did the job professionally and quickly

Melissa McGee

6 months ago

Matt at Blacktie was a lifesaver for me and my family. Our water heater went out in the middle of the recent cold snap and all other companies were quoting it would be 2 weeks before anyone could come out, Matt had his team out in 2 days! Thank you Matt!

Julie Hamala

2 years ago

Bill was amazing! The company responded quickly after the winter storm. I was out of water for 3 weeks. I tried calling multiple companies and no one responded back to me. Black Tie Plumbing responded fast and they came out right away. Everything was completed within an hour or two. I was amazed!!! They are fantastic and I would highly recommend them to everyone. You can trust them and they do not take you for granted. Bill was excellent. Thank you Black Tie Plumbing!!!

Julie

Mercy Iturregui

6 months ago

It was detected that we had a sewer leak, after foundation was completed. Did my due diligence and got three quotes, while also looking each company on the better business bureau. Black Tie was rated A+, therefore we choose to sign a contract with them.

Matt Wise was my Advisor, with the company. Matt is very professional, knowledgeable and very helpful. The times I reached out to him, he was always accessible and willing to address any concerns that I had. He made sure the team was on time and Black Tie did an outstanding job.

I highly recommend Matt Wise and his team!
Mercy Iturregui and Adrian Garcia

Simone Livinitup

9 months ago

Matt was very professional and remedied our primary bathroom faucet issue in a time manner. He arrived on time and was ready to work, he is definitely on speed dial. Thank you Matt, owner of Black Tie Plumbing!

Chad Latham

4 years ago

Best service ever, they were Professional and gave me several options for the repair of my water heater. I choose the one I was comfortable with and they installed the next day. My warranty company recommended them to me and I am glad they did. i will use blacktie for all my plumbing needs moving forward. Thanks Blacktie for all the help and the wonderful experience!!!!

RUBY LOPEZ

6 years ago

Professional and Courteous Company

Lauren Gerber

5 years ago

Hans Helkenn

4 years ago

David and Jose were great to work with. They explained what they were to complete and then showed me all the pipe they had replaced. They made sure to answer all my questions. They even did a great job of cleaning up after themselves. I would recommend this company. Great job guys. Thank you.

Jason Kimball

4 years ago

This company was assigned to me by my warranty company. I felt I had a fairly simple issue but wasn't confident in my own ability. The tech, Daniel, came out and quickly diagnosed the problem. He attempted a repair without having to replace the item but was unable to. He then replaced the item. Work was completed quickly/efficiently and Daniel was very nice and respectful. Did not try to take advantage or up-charge us for unnecessary up-sells. Thank you!

Bethany Borjas

4 years ago

Wonderful experience with this company. Cody D was very informative, polite and personable. Definitely was top notch service!! We’ll be calling again for any future plumbing needs!

Joseph Cordischi

2 months ago

First off what a great easy experience.I reached out to Matt wise for a quote and some numbers told him no rush a few days would be great. Open my email that night my quote was there ready in my in box. Thanks again matt very easy pain free experience.

Kathryn Vanderland Rice

5 months ago

Matt Wise and the team worked super fast to meet my tight deadline for selling my house on time! They went above and beyond to line up leak detection, dig out, repair, city inspection, and back fill in record time.

Jessica “Pinnkeylynn” H

6 years ago

Great group of guys who work hard! I recommend them to all my friends and family.

Hunter Johnson

5 years ago

Black Tie is a great operation. Their plumbers are friendly and very knowledgeable. They can handle any plumbing issue. I use them for commercial properties so there’s no doubt they can address your needs at your home.

Lore Dragon2

4 years ago

I called BlackTie Plumbing and they had Mark come over to help me out with a number of plumbing issues i had around the house. He was very professional and got it done quickly. Thanks a lot Black Tie Plumbing.

kris s

5 years ago

This morning Jeremy Wilkerson cane to my house to fix a clogged sink. Jeremy was very professional, he was promt, considerate and was very knowledgeable of his job. Other plumbing companies I have used never displayed this professionalism. This spoke highly of him as an individual employee and the management that runs this great company. If the remainder of the employees share the same traits he does you can’t go wrong in going with Blacktie Plumbing. I do not see

Michael Garza

2 years ago

I am very pleased with BlackTie's service. From Larissa and Kendra in the office to Jesus who came out to do the dirty work, the entire operation was smooth and fast. Larissa and Kendra explained step by step what would be going on and were knowledgeable with the repair. I was concerned because I noticed my water leak during the freeze here in Texas. I knew plumbers were going to get slammed and I was afraid it would be a while before BlackTie could come out. However, before Jesus even came out to perform the Cleanout Install, Larissa scheduled the leak repair for the same day. Jesus explained in detail how he would perform the Cleanout Install. He then found the water leak right away but did not have the part to fix it. Even though it was late in the day and he still had to drive three hours back to Houston, he went to get the part so that he could complete the job that day. Great job everyone and thank you BlackTie for your support of Veterans and your Veterans discount.

Lisa Thomas

5 years ago