Best Sewage Backup in Indianapolis IN

Lets start off by saying I own real estate and I am also a general contractor. These guys are the truth they came and used the commercial hydro jetter to remove a piece of backer board from the 4 inch drain pipe that was 40 ft inside of the drain. Most other plumbing companies don't even own a commercial hydro jetter. Not only did they give me a competitive price but they came next day and also removed the stone. These are the only guys I would recommend for any serious plumbing issue. I have them on speed dial from here on out. Thanks for the price match and also being punctual. I couldn't find better guys in 12 years of this business. They are truely a must hire!!!

We have used LD Smith plumbing several times for smaller plumbing service calls such as replacing a shower mixing valve and installing a new outdoor hose bib. Most recently we had LD Smith install a new Navion tankless water heater for us . Every time dealing with them they’re pricing has breen competitive with The Indianapolis Metropolitan industry standard for licensed professional plumbing companies. I’m sure craigslist has cheaper options if you’re a gambler .

Each time The plumbers who came to our house have inspected the issue and then given a detailed explanation of what needed to be done and then pricing. We have never encountered a surprise number when it came time to pay the bill.
As far as their plumbers they were pretty much what you would Want to see out of a service person coming to your home . Each time they where Friendly well spoken , well groomed. They did the work and left. Exactly What I want to see out of a service person coming to my home. In and out job done .

I would highly recommend talking to LD Smith for plumbing repair or installation needs. We have had a good experience with both .

Very satisfied with the work. He (Eric) was on time! He was very kind & polite, very knowledgeable of his craft. He was concerned about the issue at hand & made sure the job was completed toy satisfaction. I appreciated his time.
Thanks Mary H.

After seeing Bob's business card posted in my real estate office stating that he does a great job, I was totally shocked at the experiences I had using him on two jobs for my clients, which were done in the same time period.

#1 Property- The bathtub faucet in the clawfoot tub was leaking in the back, and needed replaced. Also, the washing machine drainline was not plumbed in properly under the previous owner, and needed corrected with a proper trap installed.

Bob fixed the laundry drainline, and then came back to do the tub faucet when it came in after ordered.

After the work was completed, I received 2 invoices:

-$1,072 to install new tub faucet($220 of total) and 2 new shut-off valves.... also had to move clawfoot tub to access. And, I found out later that the tub faucet he had installed was not a match to the one that was in before, and had a shower riser. It was understood that he ordered matching faucet with riser.

-$848(after discount!) to cut a 1' x 3' section of wall to access laundry plumbing to repipe with mechanical vent and run drain

The amount was extremely high in price compared to other plumbing invoices I have seen over the years. So, I contacted Bob and asked what his hourly rates are. His response was that he charges a 'Flat Rate'.... by the job only, and not hourly. He then said that his rate fees were on his website. I went to the website and did not find any rate sheet. So then, he began taking pictures of a 'plumbing labor manual'(?) with his finger pointing to prices and emailing them to me. I let him know that it was not clear what I was actually seeing with the pictures he sent. I then let him know that I was going to go out the next morning to look at the work he did, and then I was going to call a few plumbers to find out what they would charge for the same work. I told him that I wanted to resolve the situation as soon as possible, and GET HIM PAID.

The next morning I go to the residence, and find that Bob had gone back into the occupied rental- WITHOUT notifying the tenant, and cut out all of the work that he had done! Evidently, he didn't want anyone to see what he claims was over $1,500 worth of labor- even after I expressed that we wanted to get the situation resolved and pay him asap!

Another licensed plumber was hired to come back and complete the work again- the cost was $650, including the tub faucet that matched the previous one. PRICE DIFFERENCE OF $1,270!

#2 Property- There was no water pressure at the house, and the sump pump was constantly running.

Bob came out that evening to analyze the cause of the problem, and was there approximately 15-30 minutes according to the owner/tenant who were present. He looked in the meter pit and the basement, and said there was a water main break near the front porch and about 6' down. He doesn't do excavating, and so we would need to have it dug out for him to come back and repair. I found a company that was able to do both the excavating and repair. Since it was the day before Thanksgiving, I went ahead and had them get the job done for the tenants. I then let Bob know, and told him that we wanted to pay him his service fee for coming out.
He sent an invoice for $317.00! I asked him if he had used any professional equipment and how long he was at the house. HE DID NOT ANSWER MY QUESTIONS and then again sent me a picture from a 'plumbing labor manual'(?) that said it is $272.00 for 'minor leak detection'. My client went ahead and paid him $45 for the service call.

Bob the Plumber's invoice states, 'Get the price before the work is done and save money $$$$'
There was obviously a reason these prices were not given to me before the work was done! :(

My husband & I have been customers of Gurney Bush for maybe 6+ years. They are a quality organization with individuals who work hard to please their customers. I have never been displeased with the service I’ve received through the years.
Although I was told yesterday we needed to have pipes jetted to release whatever was going on with sewer backup, this morning Justin & Dave arrived & actually said it wasn’t necessary. They worked to clear up the situation thereby alleviating the need for the expensive jetting. I so appreciated their honesty.

This is an updated review for March 30,2023
Today Tom Means & his wonderful partner returned to jet the main line after discovering (through the video they took of my sewer line), 3 large root balls, which would have caused huge problems in the basement of our home. They were extremely kind, professional individuals I welcomed to handle this issue. I am always grateful for their fabulous service, & will never call another organization. Total peace of mind.
Thank you always, Gurney Bush professionals.

Kima was excellent and offered explanations on our issues. He was able to show me what happened with our kitchen line drain and ways to avoid issues in the future. Will def recommend to friends and will use Roto Rooter again!

The tech, Kime, did a great job and deserves five stars. Unfortunately the company deserves 0 stars. The original subpump was a 4,000 expenditure in a huge project in February 2022. Last night my house was full of smoke and smelled of burning plastic. The tech today confirmed that the subpump was originally improperly installed. This original negligence could have resulted in a fire that could have seriously damaged my home. Had my roommate not been home at that exact time to identify the potential electrical fire and literally pull the plug, I don’t know what would have happened. I was at work and called the 24/7 line to see what could be done and was told at that point nothing could be done but wait till 0800 the following morning. I called multiple times to speak to management regarding this and finally was connected and offered a 300 dollar credit. On a 4,000 dollar subpump that was improperly installed and nearly caused an electrical fire in my home. Do not use this company. They are untrustworthy and may damage your home. Again my tech today was great and I wish I could review just him but Roto Rooter should not be trusted.

Phil & Alex were on time and finished the work in a very timely manner. They were friendly and knowledgeable. We appreciate their help with a few current plumbing needs and will be calling them again this spring for some outdoor work.

Very prompt and amazingly took their time to answer all my questions address to septic relatively quick