Best Unit Replacement in Houston TX

They came out within one hour of my emergency call. I needed a snake clean-out of the sewer line from my home to the city pipe in the alley behind my home. Two plumbers arrived and they quickly got to work. They found the clog in the sewer line at about 70 ft where the connection is to the city line. It took almost an hour to do the job and I am extremely pleased with their professionalism and courtesy. Incidentally, the woman who answers their office phone, treated me nicely and efficiently. She was very pleasant. I have no complaints about the charge - it seems reasonable to me for the amount of work.

Scheduled for the same day that I called. Arrived when they said that they would. Completed the job in a timely manner. Fair price for the job done.

On time and very professional.

My technician was on time and professional he's the type of guy did you really enjoy getting good information from no shortcuts direct to the point my technician Mr. Juan Barron really made me and my family safe with the information he gave us thank-you MISSION A/C for sending us Mr. Barron ????

Derrick and Ray came out to and replace my shower valve first of all they were on time They were very professional and friendly The price was reasonable and they cleaned up after work I highly recommend this company good job

We have used Pickett for years, going back to 2003 when they resurfaced our pipes with the Ace DuraFlo process. I called them earlier this month due to a leak in our attic. Their plumber charged me $70 to tell me our water heater was leaking and needed to be replaced. He gave me a quote of $2,232, which I thought was high. We found another plumber who replaced it for $1,125. A couple of hours after they had replaced it, I realized we still had a leak. I called Pickett since they had originally diagnosed the leak was from the water heater, which was obviously not the case. They sent a different plumber at my request. He was here within a couple of hours and found that the hot water pipe under the water heater was the source of the leak. He gave me a quote of $731 to replace a 6' section of pipe. I checked with the other plumber and he told me that was a high price. He came and replaced the pipe for $426. Not only are Pickett's prices extremely high, but the first plumber they sent misdiagnosed the source of the leak. He should have been suspicious of our pipes since they had resurfaced our pipes 13 years ago. The Ace DuraFlo process is a total ripoff. We paid $9,570 in 2003 to have our pipes resurfaced. The other plumber showed me the section of pipe he replaced and it was almost totally clogged with rust, as only only side of the pipe had the Ace DuraFlo epoxy coating. (see uploaded photo) The photos Pickett has on their website shows a perfectly even coating of epoxy. They have to know this is not the case, but they still show the photo and offer this expensive service.I did send Mr. Pickett a letter concerning all of this, but I have not had any response.I WOULD NOT RECOMMEND PICKETT PLUMBING.

Jay did an excellent job, he went above and beyond. Very happy!

Was a bit skeptical signing up for the year long contract but with it being a weekend callout it made sense for us financially. Mario came out and was awesome, removing all doubt about the value. Will gladly continue to use these guys.

We used Pickett Plumbing/Malek Electrical to install a whole house generator. The salesman was great and helped us with some issues we had with the office staff when scheduling. The installation teams were professional and keep us apprised throughout the day.

Horrible customer service from both Ronnie and Kristine Fox. I called to check the status of a maintenance request for one of our properties. The tenant had stated she had not received a service call and needed service. Kristine was very rude when I asked her to confirm the contact number for the tenant. This is a reasonable request when the tenant states they haven't received a call for a maintenance request that was submitted over a week ago. Instead of resolving the issue Ronnie would rather cancel service than get to the bottom of why the service tech and the tenant did not connect.I have been in the business over seventeen years and a service company like this should be avoided. There are allot of good service companies out there and I recommend finding one of them like I was able to do within an hour of speaking to Ronnie.