Best Plumbers in Lubbock, TX

They came in they said they would be here and he approach the clogged so we're system and the proper way and did an excellent job getting us clean unclogged toilet shower and washing machine drain.

Mr Crockett and his two man crew showed up early Friday morning 9/25/20 to locate and repair backyard gas leak.They started 9:00am dug up the ground and cutting both end of metal gas line from the alley meter to the outside wall gas line and inserted and ran underground yellow polyethylene gas liner. Later they took the time to enter my home and removed the old gas shut off valves on gas stove, water heater and heating @ a/c and installed new valves and inspected the attic gas line connectors and exhaust vents. After the repairs was done and gas turn on and hot water heater turn back on I notice my A/C wasn’t blowing cold air (Had nothing to do with gas leak repair) compressor wasn’t kicking on Mr Crocket took the time to trouble shoot the problem and finally had the A/C running again. The repair price I was quoted was reasonable and well worth for the repair they provided.
I highly recommend Crocket Drum Plumbing Heating A/C to anyone out there in Lubbock and surrounding areas. Their professional mannerisms, honesty, professional and knowledgeable work ethic they have provided me that day is above and beyond...Crocket Drum Plumbing Heating A/C was recommened to me by Atmos Energy Technician. So as a U.S Army Veteran I Thank You Mr Crocket and your crew••••!!!

Jerry Reyes

It's always a great place for Family.

So grateful to James and the Leak -Tek Staff. Friendly, prompt, & knowledgeable. James explained the entire collapsed sewer process from start to finish, so we knew what to expect. Everything turned out great and works like a charm!! Leak-Tek - you did good!!!

I called them on a Thursday, because my moms bathtub was leaking and destroying the wall. They were out that afternoon and had us fixed up in a few hours. Price and quality was excellent. The employees were very polite and respectful. My mom was very happy with them. Great Job.

He was on time. He left the area clean and He took the time to listen to all of my concerns. I didn't feel rushed or not heard. I would recommend Jason anytime.

Prompt and knowledgeable!

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Pro Flow services all ten of my rent houses and my homestead and is great to work with. Usually on site within 2 hours of first contact.

Unprofessional. I called for a repair on my ac unit a technician came out and changed the capacitor but installed the wrong size. This was on a Friday the following Monday I called a different technician. I was told the capacitor that was installed was 10 mfd and my unit called for 5 mfd. The difference was to much for my unit that it could have blown my motor. The next day I went in to talk to the owner he wasn't in and has not contacted me about the situation. It has now been 4 days, 2 different check ins, and I'm still waiting on a call.

Very prompt and professional service. I really appreciated that they wore masks in my home.

Called powerhouse last week to come fix our kitchen sink and they said someone would come out Saturday between 11-1. So I spent my Saturday waiting for a plumber that never came or even called. I called them at 1:25 on Saturday and left them a message and they never even called me back. Very unprofessional. Thank you for wasting my Saturday.

Very good experience Done right the 1st time

Call them to put toilet on they put it on the it would not drain there came back got toilet to drain then shower wont drain I sure than when they put toilet on they drop something In the pipe . how there wont return my phone call . don't use these guy spent 500.00 and have bigger problem then before they came out