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My neighbor recommended them, but their website says they were recently acquired by AirPros so maybe that is the reason for the differences in service? I was told 2 different things from 2 employees/there appears to be a disconnect between employee/manager, documentation from the employees is lacking if 1 employee is not able to see what another has done, a manager was abrasive in her interactions with me, and lack of follow up response. I called to make an appointment for my AC on a Monday. I was given an appt for a little over a week away and had to pay the $95 deposit fee to hold the spot. (It doesn't appear that this $95 fee is common for other companies, but in my profession, I have been no showed often, so I understand the reason to ensure the worker gets paid for their time) A couple days later, funny enough, my neighbor also had their AC break and I happen to be outside when their repair tech was working on their unit. He said he would be able to work me in right away and being DOD there was no service fee and no deposit/hold fee. With covid, my family is home ALL the time so with temps in the 80s-90s, 5 days sooner of cold air is fairly significant, but while I wanted cool air faster, I was worried about losing the $95 deposit fee so before allowing the neighbor's AC guy to do the work, I called Advanced Heating and AC. I explained to the phone operator (I didn't think to write her name down) that I was happy for them to come out but my appointment was still 5 days away I was wondering if it was at all possible to have the deposit refunded and my appointment canceled since I doubted the schedule would have been developed/worker impacted. While I expected the answer to be no that it was nonrefundable and continue dealing with the heat for another 5 days, the woman I spoke with was super sweet and said she would call over to the concierge department and see what she could work out. She then came back on the line and told me that for this one time it was approved and to expect a refund in 72 hours. I was surprised and thankful for the caring staff willing to help and would have used the company in the future if that was the end of the story. Well, then today (4 days later/the day before my originally scheduled appointment) I get a call from a woman named Michelle a couple minutes after 9am to confirm the appointment for the next day. I explained the above situation that a refund was to be processed and the appointment canceled. Immediately she stated how that is impossible because I canceled so the deposit will not be refunded and the refund would only be given if they cancel. I again explained that I understood that but I had called for that specific reason and was told something different. I checked my credit card statement for the refund but it is not yet posted (maybe because a weekend has been within this time?) though I question it now if the appointment wasn't actually canceled. When I asked if there was a manager I could speak with thinking maybe they were who the woman I spoke with last week had as well and it could be cleared up easily, she told me she was the manager of the concierge department. We ended the conversation of her seeking out the worker that approved the refund and she would get back to me, but that she couldn't tell me that it would be upheld because that is unlikely and it shouldn't have been approved. I was left feeling like even if it was processed properly that this manager wouldn't uphold it and extremely frustrated. Now almost 9 hours later, I still haven't heard back from anyone. So while not so much about the refund, it's about the root causes within the company that I see significantly impacting services with customers (and even employees as the manager said the employee shouldn't have done such a thing rather than supporting her employee and investigating further and keeping a cohesive work environment). This was something small and to face so many issues for a canceled appointment, I can't imagine trying this company to do larger work. I wouldnt recommend this company.

Carlos was very professional and really knowledgeable. He spotted the issue within few minutes of checking, and did additional testing to see if there’re any additional issues. He fixed the issue and wrote a thorough recommendation for maintenance.

Russ is great! Super nice guy. Fixed a leaking pipe from the upstairs bathroom leaking into my kitchen. In and out in a few hours. Hoping to use him to finish a basement.

Excellent service performed by Zayne.

Awesome dude, is upfront and honest. Has taken the time to show me how to maintain and do work on my remodel when I needed help and took over when it was over my head.

Shevrik was extremely professional . He answered all of our questions and fix the many problems.

Brothers is wonderful, but so are their employees. Jonathon has been to our house a couple times. He’s so kind and polite every time, does a fabulous job, and is extremely professional. I highly recommend Brothers. AND consider yourself lucky if Jonathon is your technician!

Val did a great job, he is very professional and knows how to do his job, highly recommend Euro plumbing!!!

contacted early in the morning and had someone at the home by 10:30. They were fast and easy to respond and super helpful. The technician even was kind of enough to accommodate my changing scheduling coming back later in the day. Would recommend!

Ryan came out to my place and fixed my breaker that went out on me. He was very professional and polite and also broke down word for word for me understand electrical talk ... Will recommend this company. Thank you

Hector came out today and saved my life. He unclogged one hell of a drain problem cleaned everything out he gave me bids on other jobs i was interested in and we are now on a maintenance schedule

I like these guys. They do a good job of not screwing up your order and got Ferguson beat hands down.

John U came out and provided me with many options for my older water heater. He was kind, courteous, and did the job quickly. Will hire again.

Extremely professional. Arrived on time. Didn’t even charge me as the owner said “I didn’t really fix it.” (By the time he showed up the toilet starting functioning again).

Amazing customer service! Very knowledgeable and professional. Keeping him for year round plumbing and maintenance.
Would absolutely recommend Jeff Long Plumbing and Company to anyone!
Thanks Jeff 😊