Description
We're Arizona's pest control and pest extermination experts. Specializing in commercial and residential pest, weed, bed bug, termite and bird control. Our technicians are committed to getting rid of pests for good.
Always on call for you when you need us most. Bugs, scorpions, animals, and rodents don't arrive at the most convenient times. Burns Pest Elimination is here to help even in emergencies.
Get rid of your pest problem fast. With the quickest response times we'll get to your problem in a hurry and arrive within a ten-minute window of the scheduled appointment time.
SERVICES
Ant extermination, Bed bug extermination, Cockroach extermination, Hornet and wasp extermination, Rodent extermination, Spider extermination, Bat extermination, Bee extermination, Bug and insect extermination, Mosquito extermination, General pest inspection, Termite inspection, Termite extermination, General wildlife removal, All-Natural Pest Control, Assisted Living Facilities, Bee and hive Removal, Bird Control, Chemical Control, Cleaning Up, Commercial Buildings, Commercial Pest Control Solution, Commercial Property, Control Measures, Crawling Pests, Desert Insect Control, Eco-Friendly Pest Control, Ecologically Friendly Pest Control, Emergency Medical Treatment, Environmentally Friendly Solution, Extermination For Businesses, Food Processing, Free Pest Control Quote, General Bug Control, Get Rid Of Pests, Healthcare Facilities, Household Bugs, Insect Pests, Meal Moths, Property Management, Regular Maintenance, Roach Infestation, Scorpion Infestation, Scorpion Removal, Spider Control, Stinging Insects, Storage Rooms, Termite Control, Weed Elimination, Cleaned Up, Commercial Apartment, Get Rid, Grass And Garden, House Repair, Lawn Care, Public Health, Scorpion Control Services, Tick Prevention, Vent Screens, Wasp Control, Weed Control Services, Weed Killers, Weed Prevention Services, Weed Treatment,
Reviews
Rebecca Damron
a week ago
We want to say that Greg Baker/Stevens was awesome and provided our community with excellent customer service. Thank you for caring! We want to thank Adrienne in the dispatch as well. She took the time to help us out and get us set up. Always excellent service from Burns Pest Elimination!
They are very reliable, easy to work with and their results are excellent. Had another company spray for termites, but over several years they just couldn't exterminate. But Burns did it in their first try and we have been termite free since. Their bi-monthly bug extermination service is also excellent. They stand behind their work and product. Highly recommend.
TRACEY FENTON
5 months ago
Our new Tech Arron was amazing today! He was very thorough, polite, professional and on time. We felt like he cared and we were very comfortable with him in our home. Thank you and PLEASE keep him on our route!
I tried to use Burns. I really did. My daughter recommended them. On Saturday I went on line and filled out the Request a Quote Form. I received an email on Sunday that they were closed and that I would receive a phone call on Monday. So far so good right? Monday came and went without a call or Email. I called the office. They were closed. I left a message letting them know they had been referred to me by a current customer and I was disappointed that I hadn't heard from them. No call back Tuesday. NO callback EVER. If they treat people like this when they are trying to get their business it tells you they don't think communication with clients is important !COMMUNICATION is KEY guys.You Lose. (Daughter is also now changing companies)
Jeanine L'Ecuyer
7 months ago
Burns is an amazing company! They communicate with their customers, their prices are very reasonable, and the work is fantastic. We live in Sunnyslope, which sits on a giant scorpion nest. Thanks to Burns, we don't see those critters in our house.
Waited 5 weeks once I signed up for the weed service only to be told the morning of the service that it needs to be rescheduled, so finally after 7 weeks the tech shows up, but late.The tech applied Barricade 4FL which is a pre-emergent (no post-emergent) and was here for 2 hours and sprayed all the areas that were agreed upon at the original meeting.Time will tell if this service is good for a year. In the past I had companies spray every 6 months and the previous service was quarterly but they kept cancelling and I couldn't get them out even though they raised their prices (see other reviews)I hope all goes well as I'd like to use them for termite/pest control in the future.
Austin comes to our property at San Palmilla and always does a great job. He pleasant, always friendly and willing to above to get the job done. Thank you Burns for the great service !
Greg has been great! Glad to finally get someone who truly wants to help! Always comes in and explains what he’s doing, makes sure to listen to our issues and address what’s wrong.
Never got the roach problem fixed. They even did injections and nothing helped the one thing that did help was vinegar and water and ortho from Home Depot. Burns tried for over a year and nothing was ever accomplished at all and on the patio the termite problem was never fixed and actually even spread makes me wonder why they’re in business at all.
laura stalcup
3 weeks ago
I heard what sounded like an animal in my attic. I called Burns, they sent someone (Ascary)within 2 days- he did a thorough review of my attic and took several photos to show me. Ascary was so professional, so kind, he was not rushed, took his time to explain it was a bird on the outside corner of my house and offered to take it down or leave it, my choice. SO PLEASED with BURNS- you cannot go wrong with this company!
Very Professional and courteous services offered by Gregg. I can’t thank him enough for his expertise and guidance through this extermination! Above and beyond, thanks Gregg!
Great customer service, organized, courteous service people, great email appointment system and reminders. Pests are all gone especially scorpions!
Breanna Tomassoni
4 months ago
I have no clue how they have 4 stars. In October I made an appointment for Nov 10th termite treatment 2 days before they call and cancel the appointment and reschedule me a whole month out Dec 15th, refuse to give times except between 8a and 5pm. So you have to sit at home all day unable to do anything. Well today it was 330 and no one had shown up so I called they at first said I had no appointment with them, then the lady so oh I found it, yes you are in the list for today but cannot give you a time. Now it’s after 5pm, no one has come and the office is closed so have to leave a voicemail. This is just an awful company, not sure how you stay in business with this type of service. Good luck you have been warned.
Montgomery did a great service call today. Specifically, he inspected all the termite plugs, replaced one that was missing, showed us one that revealed evidence of activity, and emailed an updated plug-feeder map. He was very thorough and provided exemplary customer service.
Don't waste your money on these guys. They did not seal openings correctly and did a horrible job on clean up. They never removed the rat problem and did not get rid of the smell. What they did well was take my money. I had to pay a reputable company to come in and the job done right. Go to Attic Construction if you have an issue.
Melanie Drazkowski
5 months ago
Wonderful visit from Ascary! Friendly, so professional! He was patient with my questions and his inspection was very thorough! A great ambassador for Burns!
Nick Zwierzynski
a week ago
Has been helping me get rid of the pests for a few weeks and we have significantly alot less. 10/10 recommended!
Stephen Cammllarie
2 weeks ago
Joe is a rockstar and very good at what he does...Trustworthy and professional!
Deborah Vanzante
6 months ago
I’m phobic of roaches. Not afraid, phobic ( technical term is katsaridaphobia). Anyway, I started renovating a house of my father’s, aaaaand… roaches. Sewer roaches everywhere. Needless to say I couldn’t begin work until the problem was resolved. Enter my heroes at Burns. With their magic and some plumbing fixes, roaches gone. Outside is still an issue sometimes, because, well, Phoenix. This area in particular. I thought that was just a part of life here. Burns helped me realize that is not the case, and they’re coming back in a few days to do an outdoor “pellet treatment” of some kind that will eradicate even the outdoor ones!!! Woohoo! I’ve never had a pest control company offer anything like this! It was also very refreshing to speak to people who knew their roaches (sounds weird, but when you have a phobia you tend to learn a lot about your enemy). Sorry for the rant but this is something that is so important to me I had to babble.
Aaron from route 60 was the best! Quick, thorough and friendly! Would definitely recommend
Deryl is the best! We have used him here at 32 Shea for a long time and he is the only reason we use Burns Pest control he’s very friendly, thorough, and honest!He’s efficient and always does an excellent job!Thanks Deryl!!
You could start by being on time. I scheduled service for 6/16/22 and was VERY clear the time I needed you to be here since we both work at home and can't have your person causing our dogs to bark. So I had to reschedule for 6/23/22. When I called, the girl said she saw the notes and didn't know why they scheduled a later time on the 16th. She said she was going to talk to a supervisor about it. So then on 6/23 your person was 1 1/2 hours late. Again, past the time when we needed to be able to work again. About the bill. I was told when booking the appointment that I needed to provide a credit card. I told the rep that I wanted to pay with a check at the time of service. I was assured that wouldn't be a problem. So when the service was done, the tech not only didn't let me know he was finished. He just left. So I am assuming that my credit card is going to be billed, the opposite of what I wanted.
Terry Gates Jr.
a week ago
Greg is great! Very professional and diligent in his work!
Rashid Hamdan
6 months ago
The technician was friendly and professional. The dispatcher did a great job rescheduling and following up.
Ryan Jackson has been our current Tech for a while now and is doing a great job. He is polite, professional, and always on time. We get a heads up call when he's on the way as well. He has come out for our monthly service and has also shown up quickly off schedule when we have any issues that need to be addressed (like the D*ck head wasps that tend to set up in the bushes). We will continue to do business with Burns especially if they continue to hire professionals like Ryan Jackson.
Sharon Hostetler
3 months ago
David was professional, helpful, and able to answer my questions. He did a great job.
Craig Merchant
4 months ago
My apartment uses Burns, but they rarely actually show up. On the off chance that they do, it's always way later than expected. They were scheduled to spray my apartment today, but never showed. Not pleased at all.
Rightaway Carhaulers
5 months ago
Trashy company decent employees if that makes any sense W2 over $1,000 off actual pay for 250 employees if Joe Budden and Redskins anybody with his new tax agents armed with guns it should be them
Paul S. /Burns Pest Elimination was at my home twice. What a great guy! Besides being very knowledgeable and professional, he went out of his way to provide help in securing my home from rodents. I appreciated his honest information and helpful manner of assisting with the issue at hand. He’s definitely a five star employee!
David Mignogna
3 months ago
Paul Shuma had fantastic customer service when he treated our community.
Barney Rouse
2 months ago
Cherina was very professional and knowledgeable. Great company, great staff.
Jeff A. Davis
11 months ago
Started off good at first. But once the program is in place and paid for it goes downhill, after your contract ends they leave the live traps and bait stations behind, and if anything gets caught its on you to remove them. Even if you ask them to come out, they will charge you for an 'inspection' and then they will refuse to remove the previous traps without paying for a new trap contract. Then they ignore all contact attempts to remedy.Information on weekly inspection reports is incomplete, Most of mine reported that they didn't even check the bait stations.Would not recommend.
colleen marotta
8 months ago
Warning!!! Do not use this company. They are extremely unprofessional and unresponsive. I am not only a client but a GC and would recommend termite treatment companiea to clients. Not this one. They have been stringing us along for a few months trying to get service at a home we have on the market. I'm now waiting for a supervisor to call me back. Last time no one did.
Couldn’t be happier. Burns is the best. I used to be a technician for Burns Pest when I was younger, and because of what a good company I know they are, I use them now and have for many years. The technician I have assigned to my home, Joe Angelini has the best communication not only about the services, but with scheduling too. Seeing someone that takes such pride in his work, with great professional customer service, that is a pleasure to have in our home I felt the need to express my thanks to him and to the company he works for. Burns is a great company that I feel; has the best pest control application which causes the need for less resprays and extra appointments. You couldn’t go wrong with their services... and if Joe is your tech, then you will especially be taken care of.
Jeff takes care of our residents here at Club 715 and he is always on time very thorough and educates our residents, which is important because treating the apartments is just part of the job so he goes above and beyond and I am grateful that he is assigned to treat our property. Thank you Jeff!
Amazing customer service. I have reached out on many different occasions ( stipulations for a VA loan) and each time I received prompt and curious service. Its not common anymore we live in a world where everyone is overwhelmed and understaffed. Tonya and Mason have both been absolutely wonderful to deal with. I sincerely thank them both!
I took a trip to las vegas and came back with unwanted guests. I was freaking out Sydney an inspector came out and she was amazing explained everything to me. Carlos came out and did the heatingtreatment he was so professional and explained everything in detail. i highly recommend them for their services! They are a little pricy but worth thee piece of mind in my home
Craig, the gentleman who arrived to complete the service, was absolutely wonderful! What a scary thing to have rodents in the garage. Craig was very patient and explained everything to my daughter and I. He really made us feel comfortable and explained how the process worked. Every person I came into contact with at Burns was pleasant and easy to work with. Thank you so much for making my home safe again.
I had a great experience. We have been on their annual plan for termites for just over 2 years and it is DEFINITELY worth the annual fee. They came out for their second annual inspection and found termites. They scheduled us for a treatment a few days later. The crew was on time and very professional. About 3 weeks later we noticed more termite activity and called them back. The Burns crew came back again a few days later and did a more extensive treatment. Again, they were very professional, on time, and took care of business quickly. Overall, I am very happy with their service at my home as well as over the phone. I highly recommend them.EDIT: I dont remember the names of the first crew but the second time it was 1 guy. His name was Miguel
Sal is our technician for our business and he is amazing. He is very detailed and efficient everyday and is always on top of what needs to be done that day as well as next services. He makes sure he stops and speaks to us about anything that needs to be done and gives us his opinion of any treatment suggestions and basically he is not here to just collect a paycheck. We are very appreciative of the service that Burns provides us and our business and having Sal as our technician.
Pattie Hackmann
a year ago
I have used Burns Pest Elimination for many years, for both termites and recently for bed bugs for a house I recently purchased to remodel. They are always prompt and communication is awesome. Thank you Burns!
Teresa Buckmaster
6 months ago
Update 4/22Robert my technician always listens to my concerns and addresses them. I feel when he leaves I am protected! He is thorough and kind! I am very satisfied with my service.I have used Burns for years! I appreciate the speed they have when I call with weeds or bugs. My hoa i think stands in my yard waiting for a weed to grow do they can send me a letter! With all the rain my yard had 1 or 2 weeds I could pull easily while other yards have lots.Bugs... I think they are afraid of Tommy! He is the best. If I have an issue he addresses it right away! I always know he will take care of them.Dillon did a great job on my weeds and was so kind, communicating about all he was doing.Ben in billing was great to work with.I always know that my issues will be addressed and I am just as important as anyone else,.
Out of all the pest control company's here in Flagstaff... hands down I think Burns always gets the job done. Great prices, and wonderful outstanding service! I especially think that Brad has superb customer service and is very knowledgeable about this industry! Thanks Brad for all your hard work!
Beth Mitchell
3 years ago
I had nothing but a positive experience with Burns Pest Elimination. Benjamin was so professional and friendly on the phone. He made me feel at ease and there was zero pressure. I am a big customer service guru and I was 100 percent pleased with them.My technician, John, was friendly and helpful. I strongly recommend this company. You won’t regret it!
We have used Burns' services for several years now and have always been very pleased with their service. We have been especially pleased with our technician, Michael. He has always been on time, has not missed appointments, is very attentive to detail and instructions, and is always very polite. And the pests go away and don't come back. I recommend them highly.
I've been working with Burns for years with my company but have never had a need for them personally until recently. Jim Calhoun serviced my home today for a pigeon issue on the roof. Amazing company, courteous and friendly employees. Definitely recommend!
Angelica Tadeo
5 years ago
Our Service guy Enrique is absolutely amazing! He is very informative about what is doing, why he is doing it and very knowledgeable about the things he is treating which what we would typically want in a tech who is treating pest right? I had given a 4 star due to us having used them for years now and I enjoy the service but wish there warranties were a bit longer and wish that they would assist people prep for some treatments. However there service is great and there prices are really reasonable.
I personally have always been a huge fan of Burns Pest. I have used other companies, and they just don't compare when it comes down to extended services Burns offer to treat any issue. Our Tech, Sal is very pleasant and we look forward to seeing him each week at our community. At the office, Kristin Ulatowski has always went above and beyond to make sure my property is pest free. Huge Kudos to these 2 employees taking it one step further and going above and beyond.
Berenice Roman
a year ago
I shouldn’t even be giving them a 1 star but there no way of leaving a 0 , worst customer service I have ever experience with a business I was told I was gonna get a call back because of a service that was done at my house incorrectly and yet I’ve been waiting on that call for over a month now and no response from anybody I have called multiple times and yet nobody has reach me. I’m not using you guys EVER again after this experience. I don’t recommend using this place the tech guys just spray wherever haven’t even seen a change !!!
Our technician is very reliable and does a great job. We have used Burns for over 15 years and are quite happy with their service. Their customer service department is always attentive to any reschedules we might need to do.
I have been using Burns Pest Elimination for more than twenty years. I have enjoyed excellent service and never encountered any pest problem. I am particularly fortunate to have Todd as my Service Representative for the last several years. He is professional, friendly, punctual and not only offers information but expresses concern on each visit to ensure I am satisfied with the service.I am pleased to recommend this company.
Vince is the BEST! A Great Technician and known's his Job!!
James Stevenson
3 years ago
Return customer from 2013. Found 2 huge Black Widows last night (Sunday). Neighbor reported he has scorpions.Nope!I called 630am Monday morning to attempt to get someone out that day. By 330pm they were here & gone.From the first phone call (Shannon & Darla) to the technician showing up (Joe), I'd happily pay double for that kind of responsiveness, customer care, attentiveness, professionalism, and dedication to the customer & the job.Young kids in the house. Several dogs we love. You can't overprice peace of mind. These folks are outstanding. And their work ethic well, you just don't find that these days.Thank you is not enough.
we were told that we would have the most intense treatment possible including traps and bait to subsidize our infestation. we never received traps or bait and our problem is still horrible. I would hope that this company would take some integrity with its work but i guess not?
A person came to spray 2 of our homes. I specifically told him I had a problem with crickets, he said he would make sure to take care of it. In the 3 weeks I still had them as bad. I called and the gal said I was out of the warranty period. I plead with her that I didn't know how long it should take for the spray to have worked so I gave it time and 3 weeks was pretty long. She said she would call a Manager and get back to me and it's been 2 weeks and I haven't heard back. #dissapointed!
Carrie Waggoner
5 years ago
Initially moved from the Midwest, Burns Pest Elimination answered all of my initial questions and explained all the services and options easily and professionally. I have had two technicians as I have had two homes in the Phoenix area. Both technicians have been professional and explained any questions I have. As I am not always at my rental home, I have entrusted the technicians to enter to provide scheduled service. The technicians are very trustworthy and always call before arrival so that I know they are on their way. I highly recommend Burns Pest Elimination for their great employees and service!
Austin zuder is always so friendly when he comes to service our property. He does a very good job every time and truly cares about his work and is very knowledgeable. Burns always helps us for everything we need them for! Thank you!
The service tech, Michael #56, is always excellent in his approach, explanation, questions, etc. to ensure the pest elimination products are working. He is a good communicator with excellent customer service skills. The office employees quickly respond to requests and inquiries. All of my contact has been met with a high level of professionalism. I'm very pleased and happy with Burns Pest Elimination and definitely recommend them.
Pat Severance
8 years ago
I can't say enough kind words about the great experience I have received from Burns. Austin has been so helpful and responsive to all my questions. He provides you with a cell phone number where you can reach him any time and returns calls within the same day. So impressive to receive such excellent customer service in this day and age. Thank you for such excellent service!
Valerie Janusch
a year ago
We've had several different technicians over the years but they are always courteous, knowledgeable, and professional. The customer service folks have also been very nice. Very pleased with our Burns service!
Michelle Enman
5 years ago
I have been a customer of Burns Pest Elimination for over 6 years. I had Ben as a tech for that long and loved the service that I received from him over the years. Jason is our new tech and he was very friendly, professional, and very thorough. No pests in my house....
Roberta Martin
5 years ago
Excellent service from George who represented Burns Pest Elimination. He was on time, went right to work-both inside and out. He was professional, courteous, and knowledgeable about his work! This was my first experience with this company, and it was a very positive one! Thank you for employing this caliber of people!
Burns has been servicing my home for about a year now. In that time, I have seen no bugs, which tells me that the job Burns is doing has been 100% successful. Additionally, I want to note that the company’s technicians are polite, knowledgeable, and friendly. Burns and its employees are the BEST.
We needed screens installed on the coves on our roof to prevent bird nesting. David was great to work with during the inspection, and Jim C was great during the installation. Very happy with everything! Thank you!
I have had Burns handle our extermination for the last 18 months. In recent months we’ve been especially pleased with the service. We usually request Saturday treatments and the technician is always friendly. In the last few months they’ve been exceptional at reminding us of our monthly appointment. The treatment itself is effective, although we still do need to hunt scorpions during the summer months on top of monthly sprays.. that said,.it’s well within our expectations.
Absolutely outstanding service.I have been using Burns for two years now on my property. Michael has been my technician and has done an OUTSTANDING job.I had a bad scorpion problem when we moved in and it was completely eliminated in less than a month and we haven't had any issues since.I black light my entire yard almost every night so I KNOW they use quality chemicals.Michael is extremely personable, reliable, professionable and knowledable. He has been training Grady who will now take over my route. Grady is doing a fabulous job, as he is learning for the best. I sincerely believe Michael would only recommend the best, as he did for Grady. Grady is very nice and works hard.I look forward to continuing my services for as long as I own my home and will continue their services wherever I live and they are available. Burns is bar none the best out there with the best guarantees and the best customer service. This is a stellar company, and I 100% recommend them!
Burns has been our pest control for a number of years and we’ve been pleased with their service and results since signing up. They are prompt, courteous, and friendly.I would highly recommend them to anyone in the Valley.
Jessica Wright
5 years ago
From the initial conversation to the monthly services we've received, every person we've encountered along the way has been extremely professional and friendly. Not to mention I haven't seen one scorpion in my house since we started with Burns (knock on wood)! Great experience with these guys!
They service apt community where I live.I had what I would call a major problem and I wrote a terrible review which I am recanting now because the people responsible lived up through an ethical way of doing business oh, and I appreciate thatSo they are going from one star to four stars and when the job is complete I will raise it five I'm sure.The owner had contacted me which impressed me,, and I had what I would consider problem with technician but we resolved it and I think he knows his business and he's taking care of my friend who is in her living room on a hospital bed with an open wound.Sometimes it's better for people to take care of people that you care about them to take care of you personally In other words he treated her with respect and is doing his job well and said he was only human and a basically apologize to the problem we had so I'm totally fineThanks to owner for being a stand-up guy I'm getting back to me and thanks to Bobbie and Aaron and the other two people I've talked to on the phone who have been very polite to me today
We had a bee issue at our office, Burns was out the next day to treat and it was a tricky issue. There were still a few bees floating around 24hrs later so they came back out to re-treat and everything looks good. A big THANK YOU goes out to the technician, Nick, for his extra effort and great attitude.
Christen Pangle
6 years ago
We have been with Burns Pest for over two years now and have the monthly service. Our technician Randy does a wonderful job and I would like to thank him for his great work!! We have a problem with scorpions and he is always giving us advice on what we can do and offering to come back if we have any problems, especially since we have a little one at home that is crawling. Burns pest is great with their customers and I would highly recommend!
Had a roof rat problem that other companies couldn’t fix, only Burns was able to completely eliminate the problem. It’s been over 6 months and haven’t had any rats return. I am so relieved and grateful to be able to sleep well at night, thanks for burns!!!
Shellmybell411
6 years ago
Todd is an awesome tech who has been spraying our home for while now! Very nice and friendly and If there is an issue we are having with any kind of bugs he makes sure to take care of it! Customer service is not always the best but we continue to have our services with them because of Todd.
Roger Fuelling
5 years ago
We have been using Burns Pest Elimination for several years. Some of the technicians seem they are just beginning with no experience or have not had the proper training for the service they are providing. The business does not seem to maintain a steady work force since we do not have the same technician after two or three treatments. Within the past month we had technicians Frank and George for different services, both seemed to be very knowledgeable about what they did and have great customer relations. Five stars if we could have a steady technician for at least a year and Burns would improve their training and/or quality control programs.
We have used Burns since 2009 on an annual contract at two different places since we moved once while in AZ. If we were in town or not, but spending most of our time year round here we have appreciated the service folks completeness and also their nice friendly attitude and engagement with us as clients. During the active summer months they came out whenever we asked for extra, mostly interior, protection from scorpions, they came within 2 days..I think their price is a bit higher than other services but their willingness to come quickly on-demand is well worth the cost as things can get on the dangerous side and my wife has incredible vision and can spot the little creatures very quickly which saves us both from ending up in the ER with a scorpion bite. It can happen anyway but at this point I feel I am well protected with Burns periodic service as well as any on-demand calls I make to them. It's a big deal for us, part of living in AZ so having a team of people that know what they are doing and do it when you want it makes us feel as secure as is possible in this lovely but at times hostile place we call home!
Craig A Jphnson
a year ago
They sell customer service but I have waited 2 full full days for a technician to show up to check our termite traps and still no Burns pest control person has shown. I have been waiting for a call back from manager Mike for 2 hours. Be careful.
Abhijeet Agalawe
2 years ago
Chose this company to get ride of pigeons and they did exceptionally well. Huge shout out to Tevin for his professional service.He even pointed out couple of other issues on the roof while taking care of pigeons which are not at all related to peat control .Note - I am not being asked to put good reviews and get any kind of discount . This is purely my personal review.
Lisa Salemmo-Scott
5 years ago
I am selling my home in Az and relocated out of state. The office staff was amazing, they worked with my Realtor and me to schedule the time. I received a confirmation with date and time and confirmation when the service was completed. All of my phone calls were responded to quickly and everyone was professional and kind. The treatment is completed, warranty will be transferred to the buyer. Super happy with every aspect of the service.
Joseph Collura
5 years ago
This technician is top drawer. We have been with Burns for a very long time and we requested Sal to be our service technician at our new residence when we moved. He is punctual, polite and very professional. Just the type of gentleman you would want to represent Burns!
Burns Pest Elimination stays on top of everything and they have excellent customer service! George is the main technician that visits to treat my home and he's always very attentive and professional.
Many THANKS for such GREAT SERVICE!
Very quick to set up appointment. Service was done quickly and politely. I was told job would take about 3 hours to complete, however the tech knew what he was doing and was done in half the time. Tech was friendly, explained everything he was going to do. All in all a very good experience, will definitely be using them again.
The technician Anthony Chinco has been helping out at our apartment. He is one of the most empathetic people you’ll ever meet. He listens to you, and provides honest answers. Nothing canned or rehearsed. He has been attentive and an advocate for our needs. Burns did a good job hiring him, and if Anthony happens to respond to your pest issue, you couldn’t be dealing with a better guy.
Julie Brassell
6 years ago
I've been a customer of Burns for several years. Every employee that comes to my house is knowledgeable and polite. I like that they are background checked and have always felt safe. Employees seem to stick around for a long time so they must treat them well. The pest control service seems to work well. Just so-so for weed services as to how well they work.
Jane Underhill
6 years ago
Since we began using Burns Pest Elimination several years ago, our experience has always been exceptional. They are quick to respond to our needs. We love Sal, our technician, who's always friendly, positive, thorough and efficient. We would highly recommend this service to everyone.
I found some termite tubes in the house and garage. Called Burns and they came out and took care of our problem. The technician was very professional and provided great service. He was also very informative. A couple months later I found some more termite activity, so I called Burns and without hesitating they got me back on the schedule for a retreat and took care of the problem. I recommend Burns to all my friends and family.
I have had the same technician, Jason, for many years. I can't say enough good things about him. His service and knowledge are great. He's so careful with my animals. He's got a wonderful personality. Don't ever change technicians on me!!!
We’ve lived in the same apartment complex for over a year. The pest service has always been from Burns but the Technicians have been hit and miss until Ascary came on the scene.Not only is he incredibly dependable and knowledgeable but his customer service is stellar.He’s actually been the topic of some apartment neighbor conversations. Always positive!
While Ben was very polite during our initial conversation, the tech sent out was unprepared and was not going to provide the service we paid for initially. I emailed him asking me to call me and he didn't respond until I emailed them informing them I was no longer moving forward with my next appointment. I emailed him again with follow questions and again no response.
Burn's has been around for a long time for a reason, quality service and quality people. I've only had positive experiences with them. They really care about resolving the issue and they don't nickle and dime you! Keep up the great work guys!!
This company is AMAZING!! Not only does their services keep my home safe and comfortable, but the staff is fantastic. I 100% reccommend this company. The owner of this business is a wonderful man who truly cares about his customers. And our technician, Robert, is great. Fantastic customer service always. Thank you Burns.
Jason is our pest control representative, and consistently does an excellent job in servicing our home. Since moving into our home almost four years ago, Jason has kept us bug-free, and has introduced us to our new Burns termite control system which also works flawlessly. We cannot say enough good about Jason, and are blessed to have him as our exterminator.---Chris & Jeanie McVay
In 2017 we used Burns to treat our home for bed bugs. Somehow while they were treating the house they knocked our TV off the dresser and cracked the screen. We noticed about a week later when we moved back in (stayed elsewhere until we felt comfortable the bugs were gone). The manager basically acted like I was lying trying to get money out of them and refused to acknowledge his guys would do that and not tell him. Completely naive. After going back and forth and driving to their office they finally agreed to pay me a very small amount. (I think like 100 bucks). It was a 32 inch flat screen smart TV which at the time you couldn't find one for less than 2 or 3 hundred. When I pay $2500 for a treatment i told expect better care and also customer service. Only reason I gave them 2 stars is because the treatment worked and we haven't had any problems since.
Adam, the service representative is extremely efficient and pleasant. Services are timely. They come when they say they will come. Adam or other reps, always asks if there are special issues that need be addressed. I have been using Burns for several years and appreciate the on-going consistency in there services.
I had such a great experience when I contacted Burns Pest Elimination. I had called other places and they had the most fair price, but what made me choose them over the countless other companies was their service specialist Marco Regalado. I was really appreciative of his customer service because when I had called I had been extremely stressed and frustrated with a tick infestation I had because of a neighbor’s pet, he was empathetic, and even made me laugh helping me not feel so stressed after I set up the appointment. It was reassuring to hear that they’d help me win the war I’d declared against those unwanted guests! Marco followed up and called me back when he said he would, he was responsive and answered all of my questions. He even called me after they had performed the service to make sure everything went well. In addition, he sent a personally written thank you card after a couple of days. Definitely, impressed with the small details. You don’t see much of those everyday. I was wow’ed and wanted to let everyone needing pest services what a great experience I had with Burns Pest Elimination!! Keep up the great work Burns Pest!!
brandy phillips
6 years ago
We have been with Burns Pest Elimination for 4 years now. Jason is our pest control tech and he has always gone above and beyond our expectations. Burns is a very reliable and honest company that make you feel like part of their family. I HIGHLY RECOMMEND them.. Jason is the BEST... He is very kind.. cConsiderate.. Respectful and Honest.. we love him.
David Matthews
5 years ago
I am always pleased with the excellent service performed by your tech Joe, who serves customers at The Villages at McCormick Ranch. His promptness and professional approach reflects a dedication to his work and his clients. I highly recommend Burns Pest Control to anyone in the area who wants to be free of pests and enjoy honest, reliable service.
LeAnn Zakariasen
5 years ago
They were listed under My Guy. I discovered that my dogs had fleas. Their prices were reasonable so I hired them. They listened to me. They are very thorough with their services and they give you homework to do such as making sure your pets are properly treated. That is very necessary or it will be harder to get rid of the pests. They send reminders the day before they are scheduled to come and are on time. I feel confident that they can get rid of your pests too!
Russell Hopper
3 years ago
Service was awesome by the 2 technicians, I had both pest and weed service. However customer service gave me the wrong pricing information. The warranty they actually give was not what I was told over the phone which apparently has been an issue with their sales team.
We are supremely happy with the service we receive from Vince Mada , our service technician at Burns Pest Elimination. We have been Burns customers since 2008 and the previous homeowners were also clients with Burns Pest Elimination. Vince is terrific, and so is the company. Their customer service is truly excellent, and we are pest free!
Pat Blackwell
5 years ago
Service has always been provided on the date requested and we have had no issues with pests inside or outside since we started service 8 years ago. Our current service tech, Albert Mottley, has always been courteous in his dealings with us as well as comprehensive in his treatment in the yard and around the house.Thanks for the great service!
Susan Kortas
6 months ago
Terrible service doesn't show up on time and never gets rid of the problems if they do.
Always professional & friendly, keeps bugs away from my home & yard. My kids look forward to Randy and my dogs like him too. Always available to answer questions and concerns. Always willing to investigate weird bugs and eradicate then from my yard. Keeping the scorpions away, he is my best defense! Really great company. Worth the yearly service contract. Safe spray inside and out. The big service spray often kills off some weeds too! Bonus.
Barbara Miller
5 years ago
I have used Burns for a number of years. They spray both inside and out. I have also used them for termites and for weeds. The person that comes to the house is always friendly and professional. My only problem is trying to find out when they are scheduled to come. I would like to know at least 2 weeks ahead of time so I can reschedule if need be or to be sure and be home when they are coming. This last time I received a card 2 days after the day it said they were coming. Luckily the person that was doing the work called earlier in the day to tell me I was scheduled and I could postpone for a week.
Boston Square
5 years ago
I have been in property management for almost 30 years. Burns Pest control has usually been my pest control service. There was an occasion when the owner wanted to try someone different, but then went back to Burns every time. I have not found another pest control service that has the quality and customer service that Burns provides. Pete Pasquini has been my tech here for almost a year and I couldn't be happier! He's very attentive and pays close attention to detail. I love his sense of humor and he's always chipper and smiling...even on his worse day! He has alot of knowledge and puts it to good use.
Stephanie R. Somplack Zink
5 years ago
Rich is awesome! He is very conscientious and listens to any concerns we may have. We live in an area where we have experienced a number of scorpions and he addresses any concerns we may have. I would confidently recommend him to friends and family knowing he would treat them with the same respect give my husband and I.
It would be more than enough that I haven't seen a roach since they started spraying! When you add the customer service they become phenomenal ! They contact me prior to every treatment to let me know when they will be at my home and frequently call to make sure I am happy. I can't say enough positive things about Burns Pest Elimination!
Vincent McGrath
5 years ago
As always, the service from Burns Pest Elimination is excellent. We've been you customer for over 20 years. We began using your service during the time when I was providing computer support services at your Cave Creek location back in the '90's.Great service - :-)Vincent & Janese McGrath
Jacqueline DeGrow
5 years ago
I LOVE Burns!!! The number of critters we had getting in DRAMATICALLY decreased after the first visit. They are professional and I didn't have to wait long for them to do their initial visit (maybe 3-5 days...maybe!). I would definitely recommend them.
The Cons- My son wanted to use Burns Weed Control to get rid of the weeds in his yard. We have used this service before so we recommended Burns. After calling being put on hold then transferred we spoke with someone who told us he would receive a call no later than 24 hours. 3 days later no call.The Pros- We have a call to Jason our Pest Control guy took down our son's info and within minutes he received a call from the Weed Control guys and an appointment was set. Kudos to Jason. Not only does he go out of his way to satisfy us with your Pest Control Service. He went above and beyond to get my son set up. This is why we stay with Burns. Customer. Service even when it needs a hand. Thank you. Jason. Thank You Burns!
Ginger Button
6 years ago
We have used Burns for at least 20 years, and we have never had a bad experience. Our current technician, Jason is awesome! He is very friendly and professional.
Dale is wonderful! We have been using Burns Pest Control for several years for a large apartment complex. Dale is always friendly and professional to both the office staff and the residents. I would definitely recommend him!
We have been extremely satisfied with Burns Pest Elimination's service. There staff is pleasant and helpful over the phone. And, honestly, it's simply that they do what they say and they show up when they're supposed to...hard to find such simple, but necessary customer service these days.
I think that Burns is amazing to work with! They are always responsive and help when we need it. Dale is amazing and always goes above and beyond to help us with anything. If we have questions he answers them and explains things to us.
Courteous, efficient staff. I highly recommend Burns.
From the time we reviewed a potential termite problem with the Burns rep, all the way through the quote process and the actual treatment I couldn't ha e been more pleased.Clear explanation of options, no surprises. Clean and efficient treatment process by the field services pro.In short, we are happy
Hallie Melendrez
6 years ago
My husband and I recently had to have our apartment treated for bed bugs. We could not find anything with our eyes but decided to have our unit inspected because my husband getting bit at night like crazy. Under the impression that our apartment complex was covering the treatment (they decided to tell us that it wasn't going to be covered by the apartment after we got treated) we were never given any estimates by Burns and we were not given the option to use another service if we wanted to find somewhere cheaper. Several later we got billed for the initial inspection, the treatment and the follow-up inspection in which there was inconsistency in their paperwork about where in the apartment the issue was. There was very little communication to us about what they claimed was a small problem (they had to bring in a dog because even they couldn't find anything with their eyes). They proceeded with the treatment as a precaution and we had to leave our apartment basically for two whole weeks. My husband was present when they brought the dog for the follow up inspection and they told him that everything was dead (don't ask me how the heck they knew if they couldn't see any of the bugs in the first place). We vacuumed and followed ALL of their instructions...I just found two bed bugs WITH MY EYES in our headboard!! Small problem?, All of the bugs have died? I think not. So very disappointed in our service and we will be calling someone we know we can trust to treat our apartment again and fix their mistakes.
Our technician, Michael, is the best. He is professional, friendly and very thorough. He is very conscientious in his work and takes the time to inquire if we are experiencing any critter issues. He explains the nature of any issues we might have and gets to the task immediately. We couldn't ask for a better experience. Thanks Michael!
We have been very happy with Burns Pest Elimination, and have used their services for almost 20 years. Their treatments are very effective and we are insect free! Jason, our technician, is on time and is always very cheerful. We highly recommend Burns Pest Elimination.
Our experience with Burns Pest Elimination has been top notch. We moved to Arizona in late August, never having been prior residents. So, the native pests were all new to us. Burns was recommended by our real estate agent, Bonnie Hall of Coldwell Banker. The Burns service has been excellent. Our service provider, Vince Mada performs timely and efficient work. Vince also told us what pests to expect and how Burns treats them - very helpful.
Mary Grinnell
6 years ago
After an initial bump in the road, Burns immediate response to my concern and were out to treat my termite issue. I appreciate the kindness and professionalism of Jerry, Beau, and Eric for listening and addressing my issue. They really do care about their customers.
Jason is very professional and he is very informative let's me know what he's done. He has worked with our family getting rid of bees and rodents. Very professional and has trained so many guys. He's always sure they understand what he's doing and what to look for. This guy is going far.
Tabitha Martinez
6 years ago
Being in Las Vegas, its extremely hard to find an amazing, intelligent, liable company that will actually do the work they say. Burns has never left a doubt in my mind. They have pleased all our residents at the community which is the most important and of course our employees couldn't be any happier. I can honestly say Burns Pest Elimination provides the absolute best service I have ever experienced!
Liz McDermott, Realtor HomeSmart Elite Group
6 years ago
Since I have been using Burns the pests have packed their bags and gone away! I also love my rep Michael. He is so friendly and amazing. My pets and I look forward to his visits.
As a Realtor, I recommend Burns for termite inspections to all of my clients. The inspectors, especially Tony Fajardo, have been available on short notice and do a fantastic job. Everyone at the company has always been very friendly and professional.
As a Community manager, having vendors that you can rely on is ESSENTIAL! I am always super pleased with the communication and quick responses from Burns. Esther J. is especially wonderful in making sure that all my pest control concerns are addressed in a timely manner. Thank you Esther and Burns for keeping my communities pest free!
A&W Enterprises
6 years ago
Services 11 locations for us and do a great job. Techs are professional and communication is top notch. If we do have an issue (it is rare but happens) they respond immediately and get the situation corrected quickly.
Professional and friendly. They gave me an estimate, and schedule for my pest issue's. They stuck to the cost, and the time frame agreed upon. It's been 3 weeks and absolutely no mice. That's pretty good service, with good follow-up.
Barbara Carpenter
5 years ago
Always friendly and prompt service by Michael. He is professional and the company culture is one always looking for ways to improve. Have used for years for regular pest control and also for the big jobs: termites and roof rats. No complaints here!
Nikki Trammel
6 years ago
As an assistant manager at an apartment complex, I receive the best service from Mike at Burns Pest Control. He is always on time and makes sure to pay great detailed attention to his services. I would recommend Burns Pest Control to anyone.
Sarah O'Keefe
10 months ago
Love Burns. And Sal and Paul! Great guys, super helpful, very responsive and professional!
Salvatore was great. Awesome customer service and spent a decent amount of time explaining some of the product he was using and what to expect from it. He came out to us later in the evening and we were not even on his normal route! That is a loyal employee and has true dedication to his work. Thanks Salvatore!
Martin Lieberman
5 years ago
Burns does a fine job in treating weeds and pest control. Our technician, James, is friendly and accommodating. He always calls in advance to confirm the date and time as we have monthly service. Burns is very willing to return if extra weeds pop up which is nice for desert landscaping, since weeds are particularly unsightly and can get out of control.
Karolina Hendricksen
4 years ago
I had an issue with some roof rats at a rental property I manage in Mesa. Called them out and haven't had any issues since. Good matinence program as well. A bit pricey but worth it for the services they give.
Bill Salvatore / Arizona Real Estate
5 years ago
We have been using Burns Pest for over 10 years. Excellent Customer Service, if we ask for a second spray, they are quick to take care of us. Ben is the BEST!
Neil was courteous and efficient. When I set up the appointment (about a month before), I asked for the spraying to be scheduled as early in the day as possible in the event the wind should come up. By 10:00 AM, I had heard nothing, so I called to see what had happened. Neil called and relayed that he had not gotten the word to come early and that he could be at the house between 2 and 3. By the time he arrived, the wind was blowing to the point we both agreed that the spraying should be delayed. He arrived promptly at 8 the next morning, and did a great job. This wasn't the first time that a technician had not been informed of a message I had asked to be relayed to him. Also the $44 increase in the price of the service was a shock and a big disappointment as there had been another $40+ increase just a few years back.
Very unprofessional when I called them! I had bought a home here in AZ and the previous owners paid for the full year Burns pest elimination never contacted us or even came by to service the property in over 8 months but they did send me a renewal bill if I wanted to continue the service,hah what service? This is bad business practice I recommend shopping around for a legitimate pest control company!!
Burns has been our provider for over 20 years. They are a local family owned and operated company that has the same employees coming back to your home over the years. Thats important because if the empoyees are happy they will stay on and the work they do is good and reliable.Be sure to include them in your request for quotes on pest elimination. They may not be the most affordable but they will do the best job and will be around for the long haul over the years. Quality, value, responsiveness, and punctuality are all the reasons I continue to recommend them to my nieghbors, family, and friends.
Burns is part of our family. Russell is our rep, and he is the most dedicated professional young man - always so courteous and will go above and beyond to please. Burns participated in an effort to feed homeless pets at a shelter, but did not ask for money. They asked for pet food. We were so impressed and touched. Russell made a special trip to our home to pick up the pet food. They are a blessing in our community, and we have no worries about any pests in our home. Thanks. Kaye & Steve Helm
Patrick has been phenomenal with the monthly service also helping me out with the roof rats.Rodni, Rusty and Benjamin were very good with the bed bug division. Attentive and I felt very good about the experience I'd highly recommend.
Madazsha Diaz
3 years ago
Burns is a waste of time!! There are cheaper companies that do way more than burns are willing to!! We called them to set up service because we were finding scorpions at our house. With having 7 kids and one of them being a baby that just started crawling, this was nothing we wanted to mess around with. We paid for 4 months of service plus an extra $120 for the 1st service for them to search the whole property with a black light and remove any they found. Well on the 1st visit the guy came out and sprayed, set 2 traps outside and only found 1 scorpion with the black light. Couple days passed and we were still finding more & more scorpions ALIVE. I called back to see if there was any type of guarantee and also because the gentleman didnt spray under our crawl space. They apologized and said they definitely guarentee their work and will be back out to redo it. Well they sent the same technician out and he was extremely rude since he had to come back out. They said he would be out Saturday between 9am and 11am. He didn't call until after 11am and said he wouldnt be there until later. He ended up getting there at 120pm and was gone by 129pm. He said he would not be getting into our crawl space because it would hurt his back and instead of re spraying the whole property like they originally told me, he only sprayed the top of our crawl space and around it for 2 minutes and left. I called to complain again and ask to stop service and just refund what ever wasnt used (i called around to other companies that were cheaper and would actually go under the crawl space to spray) the manager or owner ended up speaking with me and apologized and asked that i give them one more shot to make it right and they will not send the same guy out, It will be his supervisor to do it the right way. Well we agreed and his supervisor came out and he was a lot more thorough. He looked in cabinets/ under sinks (told us what needed to be fixed to stop them from coming in) he set 13 traps around the whole property and sprayed (but still didnt do the crawl space) we left it alone and decided to wait to see if it was a better outcome. Well days later and still finding more scorpions ALIVE. Some of them were in the traps but some of them were even able to get out of the traps.. so i called burns back and talked with the supervisor and asked them if they ever redid the black light service from the 1st visit we paid for since the guy didnt do a good job the 1st time. They said no and they wouldnt be redoing it for free. Instead of paying 120, they would charge us 90. I told him no thank you. We have already paid close to 400 with everything through you guys and you guys wont even go under the crawl space. He said yeah sorry they don't go under there but he said he was sure that is where they are coming from. We ended up canceling and doing a refund. Found several other companies that are cheaper and will go under the crawl space. Btw even after his supervisor was out here to spray, we still continued to find more live scorpions and my son even had one crawling on him in the middle of the night. Do not rely on burns as your pest control company. Way better options and at a more affordable rates
I have a termite contract with this company...this would be the 3rd time in less than a year they would have to come out to treat the same area for termires...and it not only did I have to wait over a month twice they called and canceled both times because the tech had an emergency and they would have to reschedule...this time I had an appr for Sept 8th..they called to cancel and want to reschedule me for Oct 23rd. In the mean time the damage to my inside wall is growing.
Derek was fantastic! He comes out weekly to service our property. He is very communicative and explains anything you need. We had a resident who had an issue and he took care of it. He even helped explain to them what they needed to do to resolve the issues. Thanks Derek!
nancy skudlarick
5 years ago
We've used Burns Pest for over 10 years, and only had 1 rate increase, and it was moderate. I like that we have the same service person each month, and that he'll call if he can be there earlier or later. Always helpful with special problems (packrats, squirrels, etc)
Janice McAlister
5 years ago
The technician is awesome! Always calls me when he is a few minutes away from my house, and even asked about my dog this time around. My dog is old and deaf, didn't realize the tech was here last time for quite awhile, LOL! I like that he thought about my dog to ask how he's doing.
Stephanie Bavaro
5 years ago
Joe is the best! I can't speak for the others, but Joe is terrific! He is professional, personable, and thorough. It is clear he cares. Joe himself gets five (5) stars. The only reason I am giving the company 4 stars instead of 5 is because I believe there is a way to address the root cause of the scorpion hot spot in the Santa Fe subdivision of McCormick Ranch, but I have never seen that discussed or pursued. It makes sense as it is not in the financial best interest of the company to do that (and not their responsibility to lead the charge). I simply believe that the best pest elimination companies will work WITH you to address all root causes of infestation. Until the root cause is addressed, Burns (and specifically Joe) are terrific as a stop gap. :)
San Palmas Apartments
6 years ago
Peter our Burns Pest Control Service Man is the best. He is always pleasant to work with, courteous and helpful to residence and on time. Peter always answers our questions and educates the staff on being proactive on pest control and identifying them.RespectfullyBarb WSan Palmas
Scott Dearden
3 years ago
I paid $160 for two cockroach extermination. The best I got was a few cockroach corpses on the ground that were back shortly thereafter. I live in a one bedroom apartment. They wanted me to continue a NO contract service paying $80 a visit and wanting to completely clean out the kitchen every two weeks. but why would anyone want to continue with a business that clearly cannot deliver on what it claims to do. I get better results buying the cockroach bombs from the grocery store.
I'm not happy with the services . I'm going on my second month in an apartment complex that you guys service . You have sprayed my place twice and so called dusted once and I'm still seeing scorpions 6 in total. It's 3 a.m my whole house has been up since 12 am because my daughter found a scorpions in her bed with her and it got away before she was able to kill it. The Techs seem like they want to do as little as possible . Which to my understanding one was banned from the complex.
We had rusty and his handler come do an expection. They were very quick but thorough. Even showing me rusty skills so I could see he could do his job accurately. Rusty was absolutely adorable with a great personality! The handler was professional and kind! Would definately reccomend them both and use the company again!
Dylan McNeill
4 years ago
We had solar panels installed, and never thought of how pigeons would love those panels! They propogated and abundantly! Jerry Clark came and estimated what it would take to gate off (I think the term was exclusion) the panels and other netting we had on our roof, and recommended a couple trapping sessions. They humanely trapped quite few, and when a huge storm came through, one of the traps fell off the roof (it was a huge storm! It wasn't the only thing that blew off!), And they promptly replaced and fortified the roof and added on another week of trapping. Again, I fault the storm, not the trap. We don't have the pigeons anymore! They stayed at it until the birds were gone. Great, honest, prompt and service
Incredibly disrespectful and poor service. I was away at work while they were at my residence. I have CCTV, so I was able to review the footage of their visit. There is a 30 x 18 mat at my door that reads please remove your shoes thanks!, as I do not allow shoes inside. The 2 individuals literally stepped on this as if it weren't there. I also observed one of them snooping around and banging on my terrarium trying to see what was inside. As far as the issue they were originally called for. I took matters into my own hands and the issue has been resolved. Thanks for nothing.
I was an actual paying customer of Burns and had a horrible experience with this organization. Customer service was very rude and dismissive, and the treatment results were not great as scorpions and other pests persisted for months.Further, a number of the reviews about Burns appearing on G+ appear fabricated. I wish Google would do something about this, it's so obvious. Check out these red flags for yourself:1. Many Burns G+ reviews started posting suddenly in the last few weeks or so, G+ and Burns have each been around for years......2. Excessive praises. The language in a number of these reviews is outlandishly, obviously, fabricated by someone motivated to make fake reviews. Seriously, read some of the 5 star review. So fake.3. People LOVE their pest control service so much that they go to the lengths of using more than one sentence in the review, or even leave a review at all? Not very likely, in fact research suggests that consumers are more likely to go out of their way to leave a bad review than a positive review. Go ahead, look it up.4. Many reviewers have only contributed one review, and that review happens to be about Burns. Really, their most favorite organization in the world prompting social media action is a pest control company? I don't think so. You decide.5. Many of reviews containing the fore-mentioned red flags ALL contain 5 star ratings. Not very likely.If an organization is unscrupulous enough to go thru the trouble of tricking you to use its service by posting fake reviews, you know they can't be trusted. STAY AWAY!I acknowledge that the fake reviews posted by Burns may be a survival response to its competitors using the same practice, but honesty is always apparent and the best policy. This review oozes honesty, doesn't it? How honest do a number of 5 star reviews for this company appear to you?I acknowledge also that my G+ profile used to leave this review has only this one contribution, but that's because it's not my main G+ account and the reason I used this account is so that Burns' senior management can't definitively peg this review to my customer account and contact me again with empty promises. Those guys/gals!My little review here will probably prompt the perpetrator to modify the review tactics a little. Existing reviews will begin changing so they don't meet the red flags described above, future reviews will begin to vary in star rating and review length, etc.I hope you found this useful, my motivation is that the reader may possibly be spared the poor treatment and experience the same frustrations as I did.
Douglas Johnson
5 years ago
Rude and unhelpful customer service when you call in for just general questions. They are quick to set a appointment but when it comes to answering any questions, forget about it. If you question the reps when you call in they will just hang up on you or tell you to ask the techs. Very poor customer service and I would not recommend to anyone. They definitely need customer service skills in the office.
Had a tree problem and thought it might be chemicals sprayed for weed control. They brought out an expert to explain and educate us on tree and plant maintenance. Very impressed with actions taken. Would highly recommend Burns.
I have been a customer for years with Burns Pest. Positive two star review, since we have started there service we haven't had any bug problems. Negative three stars are for the many changes in office standards over the years, it fell like my business has not been valued but diminished in service seems the norm.The last straw is in March as apart of my bi-monthly bug control agent came in and treated every exterior window and entrance as apart of the documented treatment on my property. Later that day I happen to come across an area, plain as day, filled with rat droppings next to a window. I cleaned up the area and have been since working to eradicate these varmints. This month I expressed my displeasure that I wasn't informed of this issue. He treated the property as usual and informed me that the droppings were old. Funny the droppings were not there the day before. Old in like 24 hours? Offered, at a cost, a trap. Too late, bub! Looking for different pest control company. Another down point is that we have termite control through this company. Every year we re-up, every year they cash the check and no renewal service on the property. Crud, we have invested all that money to get ignored again too. This customer is looking elsewhere for better treatment and service.
We are very happy with our service from Burns Pest control. The representatives are courteous knowledgeable and communicate fully at every visit. We would give them our highest recommendation .
We've used Burns for several years now and they always provide outstsnding service. They always ask if there are any new concerns. In a couple of cases, we explain what we're seeing and they will find a way to treat it while they're here. They are a grest pest control company!
Marsha Barry7
5 years ago
They are reliable,service is always on time, and they stand behind their service. Their techs are courteous and friendly. We have used Burns Pest Elimination for over 30 years.
William Ballistreri
a year ago
Burns came performed heat treatment and 2 desperate fuumigatons no luck as of yet this was caught in a early stage they are returning with a plan on Tuesday stay tuned for the next results hopefully I hopefully I will not get charged again because people go to bed bug litigation the promise to me was kept to the understanding that all bed bugs would be killed and I would not see any bed bugs for 30 days after that this has been going on since October and I have been seeing bed bugs every 5 to 11 days since October this has been extremely overwhelming the out of money from my savings has been deleted it's to spend one big nightmare
The same service man comes every month. He is nice, polite and does a very good job even Strasbourg if we are having issues with anything! We had new man this Las time. He did a good job.
Sherri Higuera
6 years ago
Burns has serviced my house for over 15 years. When my neighbors are dealing with creepy crawlers, my house is always bug free! Thanks Burns for your continued effort and professionalism. Excellent job.
Great experiences. Very friendly and professional. Definitely would recommend Burns as well as our technician Michael. He is very courteous and is great with pets too!
We use Burns for a series of termite stations around the house, that they come and check on a set schedule. The company always notifies by email when they are coming so there are no surprises, so it's easy to make changes if the scheduled date is inconvenient for whatever reason. No muss, no fuss, so 5 stars for not screwing it up ;)
The folks at Burns Pest Elimination were great! We're doing some backyard construction & discovered termites when we removed some trees. Burns was able to work around our contractor's schedules & ensure our home received the protection we needed.
Hey google why was my review of this horrible company removed?? their technician fell through our roof and their company sent out a non-certified repairman to fix the hole. Dont you think people ought to know about that?? Unbelievable that you removed my review
Burns pest control is the best, we had scorpion problems in our house for years. We were finding 3 or 4 a month inside the house. Tried numerous other companies and nothing worked. We were refered to Burns and within a few months of the initial service we had no more pest problems. Thanks Burns!
Melissa Smith
5 years ago
We have used Burns for our pest control for over a decade! We are always happy with Randy's service! They are pet friendly and the Customer Service is outstanding!
Michael Mudge
8 months ago
The Sentricon System by Burns Pest Elimination really works. No termites.
Maureen Lederman
6 years ago
A special thank you to Salvadore with Burns Pest Elimination for being the consummate professional. He always arrives on time, is cordial and does his job in a timely manner. Customer service is his priority and he's proven that with every appointment. Thank you!
Terry Johnson
5 years ago
Salvatore continues to do excellent work. Man, he is THOROUGH and has really knocked back our persistent ant problems in the backyard. I highly recommend Burns maintenance service.
Shelley Mitchell
6 years ago
He was awesome. He took care of areas we were concerned with very well. He also provided us with additional products to make sure bugs aren't coming in. Definitely one of the best we've had. Thank you so much!
They are contracted with our community, Christopher Todd Communities. It's an awful time just trying to get them to spray the inside of our unit. For the 3rd time requesting to get sprayed inside he finally went inside our place for more than 30 seconds and guess what? He left our back door wide open, didn't even bother trying to close it or lock it. Terrible! We have a dog and could have got things stolen with the HOLIDAYS coming up. Please tell your employees to lock the doors.
I'm not sure if it's this location exactly, but I am highly dissatisfied with the level of service from this company. The inspection went well. I was told that the tech would come on the 5th of February between 9-5, and now here it is the 7th, and no one has shown up, or called to reschedule the extermination. I have a relative who is in hospice care, and had to go to post acute care in preparation for the service, which is not an easy process. (Transportation, pain management, costs.) For us to do all of that, and have no one show up to work is very stressful. Now here it is two days later. A room full of black bags, no extermination, and the process must start all over again. Bad time for my family, and this company's lack of professionalism did not help, and was a waste of time. Update: Thanks for correcting my use of the word fumigation. Please let your tech's know that it's not called that. SMH.
As the property manager for Fremont Station in Flagstaff, I have been very happy with the service we have received from Burns. Dale, Kristin, and the rest of the team have been great to work with.
Stephanie Huisman
6 years ago
Very professional and always on time. Calls before he shows up and is very personal!! Sprays inside and out in no time and always checks with me to see if I have seen any ants. Reminds us to keep an eye out for bees. I would recommend Burns Pest to anyone!!
Great staff helped me with the little, unwanted pests around my home. The person that came by was friendly and made sure he could target my needs. I started a service plan for regular visits.
Jolene Tinlin
7 years ago
My advice would be to NOT pay the $250.00 inspection fee unless they can guarantee in writing that their schedule will allow them to treat the property within the following 48 hours. After confirming the bed bug situation at my rental property, giving me a verbal agreement that they would treat within 48 hours, and pulling the full amount of $1475.00 from my credit card, they informed me that they would not be able to get it treated for a WEEK!! I was forced to go with another company because I couldn't make my tenant wait that long. They refunded my card for the treatment that never happened but kept the $250.00 inspection fee. On the phone they made it sound like the $250.00 included pre and post canine inspection but come to find out it only covers the pre-treatment inspection. Very misleading!! How can they expect someone to live with bed bugs for a week especially after confirming that the infestation is really bad.
Excellent service all the time. The workers they send are very professional and courtesy. I am never annoyed or afraid in any way to let them into my house. They are on time and communicative too. Great company with great service.
Salvatore Oddo
5 years ago
I have had this service for three years now. The first two years were great, each time my house was serviced, they would leave a small card at my door. During these first two years, I had no bugs (e.g., crickets) in my front yard or backyard: the service was working. Since the third year started, I have serious doubts as to whether they are actually coming to spray my house. I tried to get in touch with the central office without answers (three emails and multiple phone calls that go to voicemail). Crickets are back. To my point, for this month, in October they claimed that came twice but not evidence. As soon as my contract expires, I will look for a different company.
Julius T Williams Jr
5 years ago
We have use the services of Burns Pest Elimination since July 2004 and with the same technician, Julian! He has been tremendous over the pass 13 + years and has always provided excellent service. Therefore, I would highly recommend Burns Pest Elimination.JTW
ItsMikieYo Word
6 years ago
Burns has been my go to company for Pest Elimination. Tommy Arthurs has been my Pest Elimination technician for some time. His prompt arrival, courteous professional attitude, and ability to reach his customers on a personal level is why I would recommend Burns Pest Elimination to anyone I know.
We has an appointment today 3 hour window 9-12 guy never showed up!came at 1230 no phone call. My wife took a half day unpaid to meet with the technician that didn't come at the appointment time I would never trust this company and the revolving door of employees it has
Michelle Dubow
6 years ago
Very friendly. Professional. Polite. Efficient. Rusty is a very good dog. Radni and Francisco were both excellent service providers. Highly recommend Burns Pest Elimination.
Ben is my hero! He took extra time and care to make sure I have no further issues with pest. He also recommended other professionals to assist with keeping pests out of my home. I can now sleep more peaceful at night. Thanks to Ben!
Martin Scharf
5 years ago
Our representative is warm and friendly, always ready to help and always with a smile. Whenever I call Burns they are receptive to my concerns and always willing to make sure I am satisfied.
Linda Petrie (Linda Petrie Travel)
5 years ago
I don't believe this is a 'fun' job, but Brian does his job wonderfully and is so knowledgeable about the environment and what we're dealing with pest-wise. Have been with Burns for many years and am Always overly satisfied. Thank you!
Tyler Gallagher
6 years ago
As a tenant of the apartment complex I am at, I called the company to try getting an idea of when they would be here for the scheduled treatment. Of course, I would like to know when they are going to be here, because we are supposed to leave the apartment for when they do treatment. However, when I called they said as part of their contract with the apartment building they could not give me that information. Excuse me? I then told the lady on the phone that it didn't make any sense, and she was VERY rude. This makes no sense considering I have to pay for the treatment, and my apartment does not. I am calling management, and doing something about this.
Burns Pest Control has been awesome and totally responsive to my Pest Control needs. They are very communicative and I know exactly what pests are on my property and how they are treating them. They keep me informed by email each time they visit my property which is super convenient! Thank you!!!
Linda Patterson
7 years ago
My mother loved the excellent service today provided by Craig. I also want to say thank you to staff for arranging the fast service in scheduling. Everyone was polite and professional.
Miss Boutique
5 years ago
We’ve used Burns for many years paying the yearly service. Takes 3 weeks to get them to come out then they only treat the small area vs the entire perimeter. For the amount of money we pay, you’d think they’d treat the entire area as a preventative measure.
My neighbors moved out and their roaches came in full FORCE. I had 4 sessions with Burn's. They dusted and baited within the first week I noticed a huge change. Second week NO men with brown coats. YAY. I am pest free and it only took one month. Kyle was awesome answered any questions or concerns I had. If you have roaches and seriously need help getting the problem solved CALL THESE GUYS.
Deborah Dickey
6 years ago
Before Burns came to my unit, I couldn't get rid of roaches. Then Michael, of Burns, explained the process to me and together we have gotten the problem under control and I am just doing maintenance. I am very pleased, and this was accomplished in a little over 2 months. I have seen NO bugs.
Horrible people. They lie to our face then turn around and say something else. 3 times we have tried to get this taken care of but still no solution.3 days taken off of work for this and still nothing has happened.
Burns Pest control provides guaranteed service and our technician is very professional. We've used the service for over a year and have not had any pest problems since we moved here.
Using these guy for weeds, and bugs. Have great techs, and scheduling is easy.
I specifically asked for an afternoon visit to clear up my bug problems, so that the tech could come into my home and apply the chemicals indoors. An appointment was set up for him to be there between 3:00 PM and 5:00 PM on Monday. He did show up but at 8:30 AM when I was not at home so he couldn't get into my home. I left for the season on Tuesday morning, so hopefully when I get back in December, I won't find a house full of bugs. Very, very disappointed with Burns.
Anthony Clegg
5 years ago
Burns pest control has been servicing my needs for over 2 years. This is the first time I had them spray my New House. Randy did a terrific job!!
Salvatore Orlando is awesome! He did a thorough pest treatment spray both indoors and outside at our property. He has great knowledge of pest control, along with a fantastic Italian accent :)
Been using Burns Pest for 10 years and have very pleased. Their techs are knowledgeable, conscientious and courteous. Vince has been fantastic.
Very thorough and professional. Must be using the correct chemicals. Have seen very few roaches and those that we did observe were dead and in a very small larval stage. Thanks Burns for a great effort!
Michelle Newbury
4 years ago
Recently renting from an AirBNB that had cockroaches. Mark (P?) went above and beyond. I was at work the first time they/he came by and missed his call. He left a message and even called again a bit later. Put all my fears at ease, answered all my questions, and gave the time of day. And as far as I’m concerned, cockroach problem is taken care of! Thank you!
Jacquelyn Butler
2 years ago
WORST COMPANY EVER. They showed up 4 hours late after asking me if they could reschedule for a later date. 4 SERVICES AT MY HOUSE, terrible tech, machine supposedly did not work, he had to go get another. DIRT AND MUD ALL OVER MY FLOOR FROM THIS MACHINE. no idea how. STILL HAVE BUGS. DON'T USE. TERRIBLE. MINUS 10 ON A REFERRAL SCALE
Jacqueline Goodman
6 years ago
Salvatore Orlando is by far the best technician Burns sent out. He is extremely thorough and courteous and we look forward to seeing him again in July.
Helen Gregory
5 years ago
Burns Pest Elimination has serviced my home for many years--in a careful, thorough and dependable manner. And my appreciation of Joe, my serviceman, is 100%!!
Cynthia Carpenter
5 years ago
July in Arizona equals bugs & that's bad for a serious entomophobe like myself. I allowed my service contract to expire (dumb) & you know what happened with all the heat. Yuck! Joe was able to come out the day after I called & I've been bug free since! Thank you Burns Pest & especially to Joe.
CreatedbyMasha
4 years ago
BE AWARE!! They will charge you twice, then say they will refund and never actually will. The person giving the service was great and very accompdating, however the company is a FREUD!! I called a week and a half ago to tell that I was charged for the service twice, they apologized and said they will process the refund.Called today a week and a half later and the lady said and tried to assure me that it had been processed still and it takes up to five days to my bank acount. So I asked when axactly was it processed as it has been more than 5 days, she transfered me to a manager. Manager said it actually was never processed and he will do that now.So the lady I just spoke to 5 mins ago openly lied. And had lied the last time I called. What is this?? Never use the service of this company! Overcharging happens but liying??
Ryan was incredibly nice and helpful! Definitely will be using Burns again because of my experience with him. Outstanding customer service! Thank you Ryan!
Eloise Thornton
5 years ago
It was quick to schedule exterminating appointment. Technician was neatly dressed in business uniform. He was punctual and polite. He treated our home and property completely and professionally.
Burns is a trusted pest control vendor I have used for years for routine preventative service. Always friendly, reliable, and effective treatment.
Jane Lillestol
6 years ago
Joe Opipari is outstanding! He has taken care of our home for several years. He asks us if we are concerned about anything and makes a second trip if we have any issues.
CallMeCapntnC
6 years ago
I've been using Burns for 2 years. Same guy shows up all the time. I feel very comfortable with him coming into my home and I don't see bugs anymore
Went through them for our apt because we found bedbugs. Man came in with 1 dog during inspection said they found nithing but a beetle shell. That night i found 4 on the matress and left them in a tube. After arguing for several days to get them to come spray they jeot us waiting saying we werent inspection ready although we followed the list to the t. Dont recommend using this company. Look for a smaller known company that wont dick you around and charge 250 for an inspection that was improper. Terrible company
My Burns tech Jason (aka the trainer) is always knowledgeable, courteous and professional with the perfect amount of fun factor. I didn't know pest extermination companies could be so constantly awesome!
Dominic Carlos
a year ago
Our tech Josh did an awesome job and answered all of my questions. Will choose Burns again and again.
Weve used other pest control companys and burns is by far the best , doesnt hurt that Jason is our tech , so professional and does an amazing job , Burns is fortunate to have Jason.
Derek is great. He's always on time and is very thorough. He has a great attitude and very professional. He is friendly and courteous-arrives with a big smile.
Burns Pest Control comes monthly and is now doing rodent control. I have roof rats and they can do so much damage by eating wires.
The service was fine but during the process he broke one of our candy cane decorations. I know accidents happen but it tried to fix it but never mentioned it to me, and he could have been up front about it.
Thomas Whelan
4 years ago
I need two treatment for bed bugs. Both time they set a dated when they were supposed to come, and after the hassle of prep work, the appointments were canceled on the intended treatment dates. The worst part is they would schedule an appointment the following week leaving all the roommates and I prone to being bit.
Heather Brownlee
6 years ago
My experience with Burns Pest Elimination was excellent. I really appreciated the great service, and specifically Ryan who helped me! Would definitely recommend!
Destiny Jensen
8 years ago
Massage Envy Spa is partnered with the Arthritis Foundation and wants to thank Burns Pest Elimination, particularly Garry Hukill, for making a donation to the cause. We appreciate your donation and concern for the cause.Thank you for participating in our event, it is greatly appreciated.
William Mejia
6 years ago
I use Burns Pest Elimination for all of my pest control needs. They are professional and diligent. They've helped me from general exterior pest control to bee hive removals. I highly recommend Burns!!!
Susan Reisbeck
5 years ago
Burns Pest Elimination does a great job for us. Our technician is very thorough and alerts us as to any specific pest infestation he finds and treats it immediately, eliminating further problems. Get rid of those pesky pests. Call Burns.
This is our second time dealing with Burns Pest Elimination and they have been very professional and knowledgeable about their service. They suggest the most up to date services and give you choices for your particular needs.
Miriam Graham
5 years ago
Everyone I have ever come in contact with from Burns has been excellent. My regular tech is Jason and he is always attentive and professional.
Salvatore was very professional and very thorough. He takes pride in his work and it shows. He went above and beyond to make sure we were satisfied
Deborah Waggoner
6 years ago
We've been using Burns for over 2 years now. Great service, always timely, and we have no pests in our home. Highly recommend!
I never write reviews, but this business is A+ amazing. They are professional, friendly, prompt, reliable — everything you'd want in a company. Highly recommend.
Always had the best service from Burns. Any concern and they take care of it. As a baker I can not have bugs around. If the problem is still there they come back untill the problem is solved and taken care of!
Julie Lauchner
5 years ago
My tenant had a rodent issue & from the onset, Burns Pest Control has been on it! With quick response time & great communication to both myself, the out of state landlord, & my tenant. Thank you Burns Pest Control.
Sean Kelleher
5 years ago
Burns Pest Elimination is a great company! I had an issue with mosquitos at my home and they solved the problem instantly. I would highly recommend them if you are having an issue with any bugs!
Radny and Rusty were amazing. I was very well informed and respected in my home. Thank you for such excellent customer service.
Outstanding service. Always timely, reliable, willing to go the extra mile. Their communication and care is the best we've found. Appreciate not having the bugs around too.
I did not use this service because I did not like my conversation with the man that answered the phone. He had no interest in listening to my questions and concerns.
jackie monville
5 years ago
The gentleman that came and treated in the ceiling was polite, informative, and professional. He called and let me know that he would be a little later than planned and arrived in a timely manner.
I have been a Burns customer for over 15 years. I have service every month.
I have had the same technition for the entire time and recommend this company to all I know.
This company is very professional, timely and thorough. I used them for over 25 years when I lived in Arizona and glad they have expanded to include Nevada.
Jeffrey Orofino
5 years ago
Steve is always professional and provides the best service and treatment. he is friendly and very courteous. Thanks for a great job!
Elizabeth Fulghum
5 years ago
The tech always calls when on the way so I know when to secure my dogs. Service is consistently good. The only negative is frequent turn over of technicians.
Steven Ormsby
9 months ago
They never return any calls back was told I would be contacted 24 to 48 hours later day 3 still waiting
North Village
6 years ago
We had Michael years ago and am glad to have him back. He does a great job and is very personable!
Elaine Clavino
2 years ago
Well was i surprised , surprised. Had outpatient surgery on the 18th of this month the lady that came with her partner was as surprise as I was, and i realized that the person that called did this on purpose. They didn't find anything, still it was very embarrassing, i asked for the dog to come in to make sure that there was nothing ,but they said it wasn't necessary. I informed them that I just had surgery and the doctors wouldn't have performed the surgery if I had anything and specially bed bugs. It was very cruel of the manager at Vesta On 12. Since I had no furniture or much of anything when I came here, thanks to him I have lost most everything and my disability limitation or pay doesn't allow me to have spare money to spend or to run all over town specially and find another place, and w the heath problem the virus i mean everything would be lost. when i had made arrangements for the ? truck and people to help me. The day before I was to move in I was informed the 14th of this month was no longer available but I could move in the 15th. I had payed for both days for a reason, I thought I was going to faint. My ❤ hurt and there was nothing or no one to help. His attitude was so cold and had no care or explanation for it. Like if I was nothing,and he wasn't replacing anything. The apartment wasn't ready or clean I was worried about my dogs and couldn't get in the apartment until 1:30 p.m.on the 15th the day i needed to move out of the old apartment. I WAS INFORMED BY MY NEIGHBOR THAT THIS IS NOT NEW. AM SLEEPING IN A AIR MATTRESS AND WAS TOLD BY AARON SUMNER THE APARTMENT MANAGER THAT IF I CONTINUE TO INSIST ON HAVING THE APARTMENT UP TO STANDARD HE WOULD TELL THE WORKERS TO SAY IT WAS DONE. STARTED YEALLING AT ME CALLED ME ALL NAMES AND TOLD ME TO GO TO THE APARTMENT AND STAY THERE TILL MY LEASE ENDS BECAUSE HE DIDN'T WANT ME HERE. I LOOKED AT HIM AND SAID REALLY, AND CALLED THE POLICE ? HE DIDN'T THINK THAT ? I WOULD SINCE I DON'T SCREAM AT HIM OR SAY ANYTHING TO HIM THAT REALLY MAKES HIM MAD. I HAVE A REPORT NOW THE OFFICER WAS VERY PROFESSIONAL AND I WAS ABLE TO SHOW HIM THE APARTMENT AND WHAT HAPPENED, AM ELDERY AND DISSABLE WITH CRONIC BACK PAIN AND FIBROMYALGIA AND NO KNEES, BUT AS I EXPLAINED TO THE OFFICER MY DISABILITY AND LIMITATIONS ARE MANAGEABLE I FOUND A WAY TO DO THING TO HELP MYSELF WHAT IS SUPER HARD ARE PEOPLE LIKE MR AARON SUMNER. TO ALL OUT THERE WHO HAVE ANY DISABILITY DON'T LET ANYONE HURT YOU. FURTHERMORE FIGHT FOR WHAT IS YOUR RIGHT TO BE. AM KNOW LOOKING FOR A GOOD LAWYER TO HELP ME. I HAVE PUT A BED ON LAYAWAY AT PRUITT, AND I HAVE TO TRY REALLY HARD TO GET THINGS LITTLE BY LITTLE. WE ARE HUMAN BEINGS AND WE JUST CANT DO WHAT WE USE TO. THE INSPECTORS WERE SUPRISE I DON'T BLAME THEM. THEY WERE VERY PROFESSIONAL AND JUST DOING THEIR JOB. PLEASE BE SAFE WEAR ? YOUR MASKS. KNOW YOU HAVE 2 REVIEWS. GOD BLESS. GOOD NIGHT ?.
Burns Technical Staff consistingly go above and beyond what you would expect ! If you are fortunate enough to having James as your guy, you have already Won The Lottery !!
Burns has been very responsive and their guys have done very good thorough work. I will recommend and use this company in the future.
Very courteous and did the work in a timely manner, explaining process along the way. Burns has a great team of specialists.
Very reliable, effective, and easy to work with. Burns also offers a variety of services and pricing plans. Highly recommend!
Hani Aldulaimi
6 years ago
Todd is the best. Professional, on time and knowledgable. He has helped us go from a full scorpion infestation to not a single scorpion inside. Thank you!
As always I have been more than satisfied with Burn's technicians. They are VERY professional, polite, and take time to explain my concerns.
Stephanie Wauters
2 years ago
Our technician, James, was very professional and answered all the questions I had. He was diligent about the work and went above my expectations.
Craig was the man sent to exterminate the termites from my home, He was very courteous and professional. Do you offer free inspections. I forgot to ask him.
Sharon Flores
6 years ago
I have been with Burns Pest control for almost 20 years. I would not change. My technician Adam is always on time, professional and friendly.
Robert Rotsheld
5 years ago
The man who sprayed my property did a fine job. He seemed he really cared about doing a great job and I would highly recommend him.
Lori Foster - Davidson
5 years ago
Todd always calls prior to arrival and is very thoughtful. He's been great with my ever changing schedule!
Daniel Morrissey
5 years ago
Rodney and Adam were great to work with. Quick, efficient, and personable. I will definately recommend Burns Pest Control!
Gerry Dearing
5 years ago
Very pleased with service. Derek - one of the best - most professional and focused on customer needs. Want him to continue our service.
Always nice and asking questions if you seen any bugs or if you have had a problem they make sure ithey aren't coming back. Always call a few minutes before they get to your house. Would highly recommend them.
Tonya Chambers
5 years ago
Each visit from Burns Pest Elimination has been pleasant. My technician is very knowledgeable, friendly, and efficient.
Denise Downey
6 years ago
Burns came in to do the initial walk though and they are very through with the dog. So impressed with Burns and they are doing the treatment and they are able to do it ASAP. I would recommend them
Gary from route 35 was spectacular at San capella. He was so helpful and did an awesome job!!! Highly recommend
We have used Burns for a number of years and are most happy with the outstanding service received and their professionalism. Highly recommended.
Leonid Nemlsovich
5 years ago
Dale always does a great job. He is thorough, professional, and friendly. Would definitely recommend Burns pest elimination.
Jannie Holsten
5 years ago
Burns Pest Emulation has been our Go To company for all our pest problems.
Bees, yellow wasps, general control, termites and more.
They are able to deal with any pests, no contractors or strangers. They even have bed bug dogs.
Michael “The Panda” Morabe
5 years ago
Burn's has been my go to service monthly to keep most of the insects away! For such a good price, it's nice to know they have our back!
Susan Milliones
5 years ago
Randy from Burns Pest provides an excellent service! He us trustworthy and very thorough!! I whole heartedly recommend their service!!!
Sara Goetzinger
5 years ago
Marco is our termite guy and is consistently quick with responding to VM and texts. We are really pleased w the service.
They are reliable and dependable. I see a reduction in our pest problems with Burns. I highly recommend them. Have used them for years.
Sydney was prompt, courteous and provided a detailed report. Thank you, Burns Pest Elimination.
antoinette brown
6 years ago
Mission springs apartment uses them and if you look on there yelp you will see how roach infested the are. Had them out 4x with a foging then still had roaches was to come back the next week and do it again when he came stated by law could not fog again for a week have been living in one room and out of plastic bags. Then put roach bait on the top of my kitchen counter.
The Martin Family
4 years ago
I’ve never had any negative experience with them and I have no insect problems either. They come to my home every three months.
ELLEN SCHWARTZ
5 years ago
We have been with Burns for a long time now.......Burns has always provided great service and our service representative is always ready to take care of any new issues that arise!
Salvatore was great! Went the extra steps, even on a Friday when all he had to do was the bare essentials and get home early. Thanks Salvatore...well done.
Robert Trejbal
5 years ago
Service person required me to unlock gate so he could get in the back yard. This makes me wonder how he accesses the back yard when I'm not home. You are suppose to have a key to unlock the gate.
Harvey Delorm
6 years ago
Great customer service. Called a head of time to tell us they where coming. Worked around our contractors doing work at our house.
Michelle Burns
a year ago
I think they took to long to come back and check for bed bugs so I can have the paperwork for the nurse to come back
Salvatore Orlando is an amazing tech! He is very detailed and gets the job Done! Thank you from Valencia Crossing!
James_theBrain
2 years ago
Manager here is a joke. He thinks just because he's what 45 he's a hotshot that is barely on the board of members. Don't waste your time dealing with these fools. They will lie to your face and waste your time!
Salvatore was awesome - very throrough, polite and took extra care to make sure we were happy with his service.
Mike O. my technician was wonderful! Very informative and helpful as I had a lot of questions. Highly recommend Burns Pest.
Stockdale Management
5 years ago
There is been a great reduction of pest in the areas treated. Our Account Rep is responsive and knowledgeable of our needs.
Randy always does an excellent job and works well with us even though we have two German Shepherds.
Sadly I am not convinced I made the right decision about your company. We continue to have problems with cockroaches in the house. I know Adam means well but I am very frustrated.
Awesome experience! From the time I called after seeing a scorpion they were here in done within a couple hours! Excellent service!
Burns is always professional. They do a great job! A little pricey however comparable to others.
The technician arrived when I had people moving into the house. In spite of the Chaos he completed his work in a very efficient and friendly manner.
Marissa Villarreal
2 years ago
Jim C at Burns Pest Control is awesome & so professional! We are so grateful for all of his hard work! ?
Michael Duran
5 years ago
great service.....calling to cancel or re-schedule is never a problem....up front and honest .....anytime I call the operators are very nice and friendly and more important willing to hell and solve any issue I have.....
Savannah Crossland
2 years ago
Love Brad. Great customer service and knows what he’s talking about. Was great at answering all my questions.
Our service technician George is always prompt and accommodating working a day that works for our schedule. Five Stars!
Debbie Stegmeir
5 years ago
Burn's is awesome! Brian and Sydney are great, Beckie is great, every rep I have ever dealt with is great!
Tommy at Burns is a true professional always on time never any insects, the perfect combination. Thanks Burns your the best!!!
We've used Burns for five years and we continue to be pleased. Great service and responsive technicians!
Continued excellent service. Customer for over 20 years. Have never had a pest issue at our home in No. Scottsdale.
John Schneider
5 years ago
Tony Fajardo has done dozens of termite inspections for me and I continue to use him because he knows his stuff and doesn't miss a thing.
Shelly Kintzinger
5 years ago
Great, friendly, on time service. We've never had a bug problem since we've used Burns.
Very professional, the service dog rusty was very sweet and friendly. I would definatly use burns again for my pest elimination needs.
We love having Gary here as our tech. (route 35) He is very friendly and helpful!
Adam is always on time and very thorough. Have had the service for 6 years now and would recommend it to anyone.
ALWAYS EXCELLENT TIMELY SERVICE. I HAVE BEEN A SATISFIED CUSTOMER FOR OVER 10 YEARS. I WILL ALWAYS REFER BURNS FOR PEST SERVICE.
Sounded like person showed up late in the day, seemed to be here 10 minutes, called burns a few weeks later about still being weeds in the back yard, person came out, this is 3 months later and weeds never went away. Very Disappointed!
Matthew Hernandez
11 months ago
Freindly and professional service.they did an amazing job thx guys ?
Savanna Currie
6 years ago
Great reps, always fast and friendly! They take care of 98 units for us, and we never have an issue!
Paul Peterson
2 years ago
Excellent service and follow up. Their estimate was $600 less than other quotes I got!!
With them over 20 years,service,experience and the technician Joe does a great job.
Richard Taylor
5 years ago
The technician seemed to be very conscientious about his work and went out of his way to answer my questions. Great service!
Julian is wonderful: kind, gentle with the dog, helpful, very good at his job and with his customers.
New tech Johnathon was very friendly, professional and thorough. A real asset to your company.
Holly Gormley
7 years ago
Seriously, absolutely terrible. My apartment complex chooses to use these guys and I have had to have them come spray 3 times in the last month. I had them spray recently and 5 days later I found both a cockroach AND a spider in my place. If it wasn't for the apartment, I would NEVER use them.
Monica Gonzales
6 years ago
Mike route #56 is AWESOME! They are very quick and thorough when it comes to inspections and dealing with pest situations.
Barbara Allen
5 years ago
On time, polite, efficient! Returned to reapply treatment when termite activity was noticed again quickly and without question.
Therese Kilgore
3 years ago
Very helpful and knowledgeable. No sales pressure at all. Quality service. They came out quickly due to a bee situation!
Peter is very friendly, knowledgeable. We appreciate him and your service very much. Thank you.
Guy was super rude and unprofessional he kept staring at my girlfriend and he seemed not to like me because I'm mexixan, I'm sure he have me a phony name but I got his van # 278 I would not recommend this service or this guy
Micheal is the best operator I've had or seen. He listens when I tell him there's a problem and he makes certain to solve the issue!
Did there job but falsely acused of me for not following there rules and lied to my leasing office and now im getting evicted because of there lying but great service tho
They are the worst company I have ever had to deal with. I really don't think they know what they are doing. They made the issue worst then what it was before they treated. Please don't waste your time or money with them.
Our tech Ryan was on time, professional and very friendly. I will be using Burns because of our experience with Ryan.
Miguel was great, answered all my questions and rescheduled a follow up appoinment to insure all areas were treated.
We have the best technician right now that we have ever had he's courteous thorough conscientious and a great person to work with
The Burns guy shows up on schedule every month and is in and out of my place within 10 minutes. Haven't seen an insect yet (knocking on wood here.)
brandon sr weatherford
6 years ago
Hirrible experience. Was cut off on freeway by older Caucasian male and after I honked he decided to give me the middle finger. I doubt it was a thumbs up.
Dustin is always on time, pleasant, efficient and keeps us pretty much bug free. What more could you ask.
Tech is top rate. Always asking if there are issues. Concerned about my property..... just the best!
Very knowledgeable guys, quick and effective termite treatment. Very happy with the service they provided.
Erika LeBlanc
5 years ago
Burns always does a great job getting rid of the bugs! Less bugs outside means no bugs inside! Yay!
wade HOLDAWAY
3 years ago
If I could leave less I would. The worst possibly in the world. Can't read signs so how can you trust them with chemicals. The most uncaring people. Run far from burns.
Heather Lapierre
3 years ago
Worst company ever because their chemicals don't work for roaches especially. To all Apartment complexes out there- please don't use this company just for a cheap deal.
Jason Jackson
5 years ago
Burns Pest Control is awesome! Our service is always timely and professional by Ben!
re-spray no problem - thorough and helpful. Need to develop a better contact system for periodic customers.
Madylaine Bortles
4 years ago
Very rude employees spraying at the hotel I'm staying at. People who use these toxins deserve the cancer and other diseases they get.
Jason has been our bug man for years. He does a very detailed job every time.
Russell Hendricks
2 years ago
When you have visible termite activity, we will be there in a month does not cut it, especially during the holiday season.
Ryan Monk is an awesome technician! He was very knowledgeable and very nice.
Steve Ternyila
5 years ago
Service was excellent.Brandon and Jason were great. Would highly recommend your company to all my
jimmyfrench2001
5 years ago
Great Price, nice employees. I wish we could keep the same employee. Overall, a wonderful experience.
They are prompt and courteous. They communicate well what they did and what they found. I have never found a problem pest since they have been coming.
The front yard looks great. It is taking longer in the backyard because that was so bad I'll let you know about the back in a few days.
Your service tech always does a terrific job. Thank you for keeping her on my route!!
Prompt, courteous, and down-to-earth! Plus very knowledgeable about how to treat my particular pest challenges. Highly recommended!
Michael Goodman
5 years ago
Have used Burn's since moving into home in June 2012. Not a bug in sight. Keep up the good work
Patty Hardison
5 years ago
I liked the fact the technician came to my door to let me know he was there to service my condo.Thank you Sir
You have the wrong name above. I am Jan Timmerman....Dave, the serviceman who did the job, seemed to know what he was doing...I was pleased with his service....
Michael Jonas
5 years ago
The service representative (Joe), who's been coming to our house for over 15 years, is outstanding!!
Shannon Redding
6 years ago
Ben is very professional and reliable. We would highly recommend Burns Pest Elimination.
They were supposed to be to my home between nine and 10 they’re still not here and they are notoriously late almost every time I make an appointment this is unacceptable
Very pleased with service. Jason is a fantastic tech and does a superb job.
Truly amazing! What we went through was terrifying and exhausting. But Burns made it all go away! Quickly. Thank you Burns.
Jason does a great job and answers our questions along the way. Very professional service experience.
We had a great experience with Burns Pest control. They do a great job.
Louis Blumling Jr
5 years ago
Our person, Larry Hilton does a great job and is so knowledgeable and very friendly!
Victoria Sadler
5 years ago
Actually, my request was cancelled for that appointment but they charged me and came out anyway. Wrong time too.
Cindy Gilderoy
5 years ago
Michael is the best bug tech ever! He is super knowledgeable and friendly!
sberlingwolff
5 years ago
Called to let us know he was on the way, let us know what needed to be done, did the work and left. Met our expectations.
RJ Ramirez Sr
6 years ago
We use burns at our complex their prompt,and get the job done mike our teck is excellent
Emma showed up on time. Did her job and explained what she did. Very professional.
Burns Pest Elimination provides excellent service, always there as scheduled and we have no problems with pest.Rate them a 5
Leonard Siegel
6 years ago
Jason has done an awesome job for us since he has been coming to our house.
GARY WILSON ROUTE 35 IS THE BEST IN TOWN. HE IS ALWAYS TAKING CARE OF OUR NEEDS WHEN IT COMES TO OUR COMMUNITY.
Chelsea Campbell
6 years ago
Gary was fantastic! We use burns at my property and they are always quick and friendly.
Tommy is great. He is polite and takes care of our needs.
Kathleen Vogt
5 years ago
As usual, Burns did a fantastic job and was very informative after the service.
the technicians are very professional and friendly. they let me know exactly what they are doing & the reasons for their recommendations.
Love Bear Honey
6 years ago
They are very professional and 2 days after weed control service I already can see the results!
Suzanne Gammage
6 years ago
I refer Burns to all my Real Estate clients - they are the BEST!
Only Baby Jesus will save them! I want Jew,I want Jew, won't Jew please follow him, and pick up his blankie?
Been using them for years. Great service
Had to call tech back out but he came pretty quick and did the work
I love our technician that we had super friendly and helpful :)
Vince is the best !! You couldn’t ask for a better experience than what Burns delivers!!
very educated , very professional, and would highly recommend this company and would use them again if needed ,
Always on time and very flexible when my schedule changes. They are top service in my book!
Patrick McCollum
3 years ago
Excellent customer service and my technician is the friendliest and best!
Fred Cruickshank
5 years ago
Joe Opipari does a great job. Extremely trustworthy and reliable.
Jim Udelhofen
3 years ago
Very pleasant on the phone and informative. They took the time to help understand the problem and solution.
Dale Norris (Oldy McSlowey)
5 years ago
My regular serviceman was off sick, so Burn's found a substitute to come and keep my appointment.
Steve Cacciatore
5 years ago
Use them in 12 business locations and very pleased with responsiveness, service and results also very professional.
Joshua Pinkerton
2 years ago
Very kind and professional the answer all my questions They take care of my office and facility
great customer service, and the technician was friendly and very knowledgeable.
Jennifer Mcdermott
6 years ago
My pest control is taken care of by Burns and the gentleman that comes on monday always takes care of any situation big or small!
I was not happy with the scheduling. It took me several attempts to schedule an appointment of 15410 W. Laurel Ln
Royal Dance Works Just Dance
5 years ago
great customer service, no bugs left to tell any other story!
Jim C. provided a great attitude and service. Would definitely recommend!
Clean and efficient and courteous
Respond quickly and professionally to any out of the ordinary events such as ant infestations.
Craig Martinez
5 years ago
Great service! James is always prompt and does a great job.
Everything went well. All problems taken care of. Be more specific about time when serviceman will be here.
Donna Lineberry
6 years ago
Prompt service. Very friendly and professional. Took care of the problem right away.
Our service technician Joe is terrific and provides service and knowledge BEYOND BELIEF..
Dejan Fonjga
10 years ago
Burns charged my card without my authorization and wont refund my money. Stay away from these shady practices.
Towne Terrace Manager
5 years ago
Love them! Always taking care of us when we need there services:)
If you are going to quote a time for service please actually follow through on quoted time. Completely unprofessional.
William McGee
3 years ago
Had a scheduled appointment, no show and no call, sat around all day waiting for nothing.
In my openion its the best pest control company in arizona and a grate place to work
Great customer service! Specifically, Adam, he is wonderful!
frank is great a first class tech and a really good man
Barbara Schwallier
5 years ago
We love our bug expert. Joe is awesome beyond belief!
Burns Pest Elimination always do a great job of taking care of any problems that come up
Great service! Beckie is always quick to help us out!
Larry Oberbeck
5 years ago
Technician came at expected appointment time and took care of all bait stations as expected.
The young man aims to please. He addressed our problem with scorpions and we haven't seen any.
Always good. Been with them for over 4 years
Salvatore was great, very professional, and did a very through job !!! Thank you !!
Sorry I'm late responding I had problems with my tablet your tech did an excellent job thank you
Matthew Redding
6 years ago
Fantastic customer service and follow up! No bugs, issues, or complaints! Thank you
Brownieswithnonuts
5 months ago
Fast professional services.
They did a great job. I would recommend
My Guy Patrick is great, he loves his Job
Michael Shreeve
5 years ago
Great service and value! Sold the home of which service is no longer required. Thanks!
Eric Karlene
7 months ago
Great friendly service
Mike Rutigliano
5 years ago
Jason, the tech from Burns is awesome and is great at his job
julie fregien
3 years ago
Prompt response and my lady technician was super nice and thorough
Phenomenal experience. Love these guys!
Deanna Jordan
3 years ago
They come to help and have great friendly techs...
Brian Seabury
5 years ago
I have had Burns for a couple of years now, the BEST!
Copperpoint Apartments
6 years ago
Gary always stops in to see if we have any special exterior requests when he is here.
They show up but we still have scorpions.
Lucille Swaback
5 years ago
Always courteous and knowledgeable about critters. Do a thorough job.
Great people, and they know how to fix any pest issue.
Kristen Castro, Realtor
a year ago
Always trust Burns with our monthly services
Jason has done a great job for us for all these years.
Elizabeth Ross
5 months ago
Knowledgable and respectful technicians.
Susan McBride
5 years ago
Regular pest check - Miguel was polite and efficient. Thank you.
Scorpions are gone for now!! If they come back, I am calling Burns for another spray!
Ben does a great job and extremely pleasant.
WOW service every time over the year they have really stepped up the game. I see them everywhere
James 'Jimmi' Hale
5 years ago
Professional, Courtious, Attentive, Friendly, and I have not seen a bug for weeks ‼️
Great service, technician very prompt and knowledgeable.
Quarterly service fits my needs.
No more univited pests or ants
Jewell Russell
5 years ago
Everything went well I was pleased with the young man work.
Didn't used them yet, just recommended by otgers
Lisanne Hendricks
5 years ago
I could not communicate with the technician, his English was VERY bad, if existent at all
Pete Bergmann
3 years ago
Great food, fast service a fun place for a bite!!
A company full of great workers and supported by amazing customers.
Burns is awesome
Great service all around
vince budwick
5 years ago
Frank is very professional and does a great job
Priscilla Romero
5 years ago
Very Satisfied. Everything that was explained on the initial estimate was completed.
Bethany Tuvene
6 years ago
Friendly and helpful! They do a great job.
Quick and efficient. The technician was nice also.
Frank is always very professional, polite, and on time.
Dalton Williams
5 years ago
very knowledgeable, helpful and really put my mind at ease
KazeD Blackwind
6 years ago
Awesome place to work,. A real family feeling environment
courtney stevens
6 years ago
They have shown up as promised and are great at communication
Elmer Prochaska
5 years ago
Service and TECH helpful to avoid insect problems. Thank you!
The techs listen to my concerns and address any issues in a timely manner.
Noreen Coffey
6 years ago
Great service and Jason my tech is Great!!!!
Nancy Huebner
5 years ago
Have been a customer for 12 yrs.. never a problem!!!!
I have been using Burn's for over 15-years.
Always provides professional and repeatable excellent service!
Very nice customer service.
Amy Murphy - Scottsdale Real Estate
6 years ago
Professional, timely and efficient service all around!
Mayra- Alexandra Diaz
6 years ago
Always friendly, ask for Anthony great guy!
Debbie Wheelock
5 years ago
Great service and great tech - Ken!
Pleasurable service great communication would recommend
5 days since requested quote, moving on to another company
Michelle Williams
3 years ago
Got rid of the ants faster then the apartment treatment
Timothy Eyerman
5 years ago
Awesome work! Great service
Calls before appt. very good service!!
Professional service.
Friendly knowledgeable service people.
Michael is prompt very good and explains everything
Taylor Stevens
2 years ago
The best! Jerry is great.
Mary Beth Williams
5 years ago
Efficient, returns calls & guess what no bugs.
Always receive friendly, dependable service on time
DEBRA FISCHER
6 years ago
Friendly, great job & very dependable!
Jessica Lancaster
6 years ago
Great personality, did an awesome job!
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