Best Home Remodeling in Phoenix AZ

Outstanding customer service. We have used Outside Living Concepts twice over the past 7 years. We feel very comfortable dealing with them, very honest and the job is always done right with the best quality. We have referred Outside Living Concepts to quite a few friends and family, and all have been total satisfied. Great company.

The company was hired by the homeowner to replace an irrigation valve. We discovered that the valve was leaking and asked them to go back and repair it. They went to the property, claimed the valve wasn't leaking and charged me a trip charge of $62. I went to the property, took a picture of the valve spraying water and sent it to them. They refuse to look at the video and want to charge me to go back to the property to check it again. I would never recommend a company with this kind of customer service policy.

I hired Matt to do hardscape around pool 3 yrs ago. He did a decent job. Took longer than expected but ok job. In the weeks after,, I saw some cracking in travertine and a part broke off, that needed repair. When we called no-one got back to us. We decided to deal with it. Then fast-forward to three years later we decide to call them to get a quote for our front yard...all new landscape. Matt comes out and is agreeable and seemingly professional, even agrees to also fix the travertine left broken from his original job. Apologizing about it. Says he will send the bid for new front yard project and set up date next week to fix old travertine problem. He never sent bid or fixed anything. We texted him and he said he will be out in a couple days, but of course never came. We tried getting in touch again but no luck. Wasted my time! This company is totally unprofessional and can't be counted on. I would not ever use them again. I did end up using another company that did a great job (and also had to hire them to fix Venetian's orig problem).