Best Commercial Remodel in Phoenix AZ

Was super courteous, well informed, no pushing to sell me. Just a fantastic experience. Couldn't be a better place

Review

I do NOT recommend using this company for your cabinet design/installation. It was hands down the worst experience of our entire house remodel.
- The cabinets that arrived did not look like our original renderings that we spent weeks on designing with the sales person
- The cabinet designer did not use any of the measurements taken by shop foreman.
- They started to install the wrong molding
- The corner cabinets were the absolute WORST! This company is completely incompetent when it comes to corner cabinets. The corners never lined up with the molding. We have two corner cabinets that we can’t let our kids use because event with limiters... they will hit the corners of the hood and cause major damage.
- The gaps between the cabinets and the drawers were all asymmetrical.
- Needless to say our cabinets and faces had to be remade SEVERAL times.
- We signed contracts on April 29th. It took them until September 10th to complete the job.
- At one point they said everything was perfectly aligned and good to go. The cabinets were so bad that we couldn’t even open four of the cabinets.
- On all of the top drawers... they made the trim so wide that you couldn’t even fit a handle on them.
- The installer ended up putting a large hole in our wall
- Three different employees said the phrase “this was a learning experience for us”
- The medicine cabinets were all the wrong size
- The touchup person took a package off of my porch and used it as a table to paint the cabinets.
- They added a set of drawers to the master bathroom which would have been fine if they worked. That drawer set literally went over our sink plumbing.
- The lower kitchen cabinets were off by an entire 1/2”. Our counter installers had a heck of a time laying counters because of how unleveled the cabinets were.
- Emailed the main person we worked with, Leonard on several occasions about the issues happening at our house and never once directly addressed our problems.
- After everything was a complete mess we insisted for our project manager to actually come look at our home. At that time we told her that this job had taken way too long and had a hard deadline of 9-11. We were hosting a huge party for our daughter. After that meeting I got an email from her stating that they will begin working on the issues on 9/14!!! Two days AFTER the deadline for my daughter’s party.
- Traci assured us that there would be a discount on cost for all of our troubles. That did not happen. I received a bill for the full amount due. When I asked about the discount for all of the issues... they knocked off $500. That is $500 off of a $30k project.
- The cabinet that was made for the subzero fridge was the wrong size.
- We spent the last year removing every trace of brown from our home. The cabinets are not finished on the bottoms so now there is just a whole lot of brown showing in our grey home.
- The cabinet installers scratched the heck out of our brand new front door.
- Bar glass cabinet was built with two doors instead of one. It sags so bad and caused damage. They didn’t put the large hinge support like the renderings originally showed.
- The refrigerator panels were made incorrectly multiple times
- Upper corner cabinets were originally made 4 inches too short. And they were made the wrong shape/style.
- Display cabinet was made unfinished and too shallow.
- Installed a tiny spice rack drawer instead of a large corner cabinet.
- The cabinet from the sink to the ice maker is off by nearly an inch.
- The banding on the cabinets is inconsistent. It’s literally two different colors and sheens.
- I’ve mentioned to them on several occasions that some of the cabinets they remade have a different color than the original ones.
- There is still a bow in one of the kitchen cabinets.
- After these issues and MANY more... they have the audacity to ask me if they can have someone out to photograph our cabinets.

Oh yea

Our new cabinets are beyond our expectations... priced really well ..... on time .... on budget ....... great customer service

We had a lot of projects completed by Space Solutions in our new home (garage cabinets, media centers and custom closets). From start to finish, Space Solutions was fantastic! Sean Dean came out to create a design based on our needs and helped us with functionality and finishes. He was happy to offer suggestions and made the process feel seamless! The crews that came in to install were all punctual, professional and so nice! We had one very minor issue and they addressed it, without question and fixed it immediately. The quality and customer service is unparalleled! I would highly recommend!!

Greatly appreciate their knowledge, experience, professional guidance and value for the pricing. The best cabinets and furnisher ever selected and purchased.

To be fair, the team at Design Lab did get our vision for the kitchen and bath remodel we planned, and their designs did, eventually, work out. HOWEVER, we’d suggest, should you opt for their services, to be very clear about what services they plan to provide and to be certain that they are doing what they promised correctly. In our experience:

1. Design Lab represented themselves as the lead team for our remodel. Without telling us, after we hired the contractor they introduced us to, they signed a contract with the contractor and Design Lab became a subcontractor. This created confusion for all parties throughout the project.
2. We kept the same footprint in the kitchen. Despite this, Design Lab did not measure the existing cabinets correctly. The cabinets they ordered for one wall would not have fit. Fortunately, the contractor identified that issue, but it led to a 2-week delay.
3. There was a gap from design to construction, which was our choice. By the time the project started, the kitchen cabinets we had selected were no longer available. Rather than telling us, Design Lab simply ordered different cabinets they thought we’d like. We didn’t like their choice. This led to a 4+-month delay, during which we had no kitchen.
4. Design Lab often did not order sufficient quantities of materials (like tile, cabinet filler, crown molding, kitchen cabinet knobs). In the deal they made with the contractor, Design Lab apparently maintained control over ordering materials and supplies. This added time and frustration, because projects could not be completed in one visit from the trades brought in by the contractor. All these issues led to completely using the contingency piece of the project budget, even though there was only 1 change order ever made.
5. Design Lab incorrectly ordered the backsplash tile, when they made up for the shortage of the first order. We had 2 different style tiles waiting to be installed, but fortunately this was spotted by the contractor before the tile was to be installed. Design Lab also ordered kitchen knobs that were different from what was in the specs.

All of this made a project the contractor estimated would take 6 weeks ultimately take 8 months!