Castle Cabinets

I do remodeling projects and I'm SO pleased to find such a great group of people for my cabinets. The first company I used last year was an absolute nightmare from start to finish, so I knew the major pitfalls.
Now I'm 100% dedicated to Will for design, Alison expertly handled the purchase detail ... Traci coordinates the delivery and HUMBERTO is a total Rock Star with installation - truly, I've never seen anyone quite like him. There was a tiny little flaw, no one else would have even noticed, but Traci, Gary and Humberto got right on it with perfection!! I know I left out some great people, for which I apologize. Bottom line: I'm deliriously happy!

Review

I do NOT recommend using this company for your cabinet design/installation. It was hands down the worst experience of our entire house remodel.
- The cabinets that arrived did not look like our original renderings that we spent weeks on designing with the sales person
- The cabinet designer did not use any of the measurements taken by shop foreman.
- They started to install the wrong molding
- The corner cabinets were the absolute WORST! This company is completely incompetent when it comes to corner cabinets. The corners never lined up with the molding. We have two corner cabinets that we can’t let our kids use because event with limiters... they will hit the corners of the hood and cause major damage.
- The gaps between the cabinets and the drawers were all asymmetrical.
- Needless to say our cabinets and faces had to be remade SEVERAL times.
- We signed contracts on April 29th. It took them until September 10th to complete the job.
- At one point they said everything was perfectly aligned and good to go. The cabinets were so bad that we couldn’t even open four of the cabinets.
- On all of the top drawers... they made the trim so wide that you couldn’t even fit a handle on them.
- The installer ended up putting a large hole in our wall
- Three different employees said the phrase “this was a learning experience for us”
- The medicine cabinets were all the wrong size
- The touchup person took a package off of my porch and used it as a table to paint the cabinets.
- They added a set of drawers to the master bathroom which would have been fine if they worked. That drawer set literally went over our sink plumbing.
- The lower kitchen cabinets were off by an entire 1/2”. Our counter installers had a heck of a time laying counters because of how unleveled the cabinets were.
- Emailed the main person we worked with, Leonard on several occasions about the issues happening at our house and never once directly addressed our problems.
- After everything was a complete mess we insisted for our project manager to actually come look at our home. At that time we told her that this job had taken way too long and had a hard deadline of 9-11. We were hosting a huge party for our daughter. After that meeting I got an email from her stating that they will begin working on the issues on 9/14!!! Two days AFTER the deadline for my daughter’s party.
- Traci assured us that there would be a discount on cost for all of our troubles. That did not happen. I received a bill for the full amount due. When I asked about the discount for all of the issues... they knocked off $500. That is $500 off of a $30k project.
- The cabinet that was made for the subzero fridge was the wrong size.
- We spent the last year removing every trace of brown from our home. The cabinets are not finished on the bottoms so now there is just a whole lot of brown showing in our grey home.
- The cabinet installers scratched the heck out of our brand new front door.
- Bar glass cabinet was built with two doors instead of one. It sags so bad and caused damage. They didn’t put the large hinge support like the renderings originally showed.
- The refrigerator panels were made incorrectly multiple times
- Upper corner cabinets were originally made 4 inches too short. And they were made the wrong shape/style.
- Display cabinet was made unfinished and too shallow.
- Installed a tiny spice rack drawer instead of a large corner cabinet.
- The cabinet from the sink to the ice maker is off by nearly an inch.
- The banding on the cabinets is inconsistent. It’s literally two different colors and sheens.
- I’ve mentioned to them on several occasions that some of the cabinets they remade have a different color than the original ones.
- There is still a bow in one of the kitchen cabinets.
- After these issues and MANY more... they have the audacity to ask me if they can have someone out to photograph our cabinets.

Loved working with everyone at Castle Cabinets. We really wanted to worked with a local Phoenix company.
From the ordering process to the finished product everyone was extremely professional and very nice to work with. The installers were very good and if there was any issue or concern they had no problem taking care of it. It was easy to see that making the customer happy is their number one concern.
Workmanship-5 Star
Quality-5 Star
Value-5 Star
My new kitchen- Beautiful and Priceless
Thanks to everyone at Castle!!!!
Lisa and Russ H

Huge Selection. I was able to call and recieve a completely free estimate from Matt. He was super friendly and walked me through different options step by step. The new lighting is exquisite and adds on to the open concept in the house. Very impressed. Will definitely use these guys in the future. Definitely give this place a try, they give free estimates.

The staff was very pleasant and helpful. We wanted several unusual aspects of our cabinets and they were able to make it all work. We are very pleased with the end result. On time was a problem due to Covid-19.

My experience with castle cabinets was great. I replaced my whole kitchen cabinets with a darker wood finish. Staff was super understanding when I could not make up my mind on the color. After install, my kitchen now looks like a brand new house. Kind, professional and knowledgeable. Recommend.

Every part of this is company impressed me. Quality, design from the time I ordered to the time they were installed. The designers were impressive in their ability to understand my vision and produce it. The company overall seemed to work like a well oiled machine.

DO NOT USE THIS COMPANY I WENT INTO CONTRACT STILL HAVE NOT RECEIVED MY ORDER ITS GOING ON ALMOST A YEAR NOW. SO MANY EXCUSES FROM OWNER WILL O'FALLEN TRACI PROJECT MANAGER. WHEN I WENT TO OFFICE TO ASK FOR REFUND JEFF WAS SUCH A JERK REFUSED ANY CONVERSATION AND TOLD ME TO GO THROUGH ROC. NOW I HAVE YO SUE THEM GO THROUGH ROC AND CURRENTLY HAVE A LAUNDRY ROOM HALF MESSED UP BECAUSE THEY FAILED TO TAKE PROPER MEASUREMENTS. IN ADDITION A DAMAGED DRYER THAT WAS BRAND NEW. SEVERAL EMAILS GOING BACK AND FOURTH PROMISING THEY WILL COMPLETE PROJECT. JEFF HAD THE NREVE TO TELL ME THAT HE HAS EVERY RIGHT BY THE ROC TO FINISH JOB AS IF ALMOST A YEAR INTO THIS ISNT ENOUGH. THEY HAVE BEEN ALMOST COMPLETED PAID OFF BUT 800$ THOUSANDS RECEIVED. SAVE YOURSELF THE TIME AND ENERGY USE ANOTHER COMPANY

Job well done. Quote was done same day. Was more affordable than the other two places I received quotes from. Work was well worth the time. It took a little while to complete but the savings and finish job was well worth it.

Castle does Amazing work! beautiful quality work in a timely manner

We are so happy with our cabinets. Love that they are made right here in Phoenix. Such a pleasure to work with them all.

Failing business, don't buy from here. You will waste your time and money. The lack of professionalism is the reason why the place is going under.

So helpful and Larry was very prompt and took great care of my job

Worth the wait! My new cabinets are incredible!

Nice cabinets, organized, friendly staff.

GREAT SERVICE AND PRODUCT

(Translated by Google) Excellent friendly service with a lot of ethics ☝? only when☝? orders verify that your order and your cabinet measurements are correct so as not to have inconveniences

(Original)
Exelente un servicio amable con mucha ética ☝?solo cuando☝? órdenes verifica que este bien tu orden y tus medidas de gabinetes para no tener inconvenientes