Best New Install in Phoenix AZ

I reached out to Adam after our scheduled floor installation contractor canceled on us twice. We had already moved all of our furniture outside to our back patio, twice. We were hoping not to have to do it again.

I knew it was a long shot to ask for services so quickly. But the answer will always be no if you don’t ask the question.

Adam put my mind more at ease just by talking to him. He had told me he would have his best crew out to my house the next day and that they could complete the install the following day! I was more than delighted that we wouldn’t have to move everything again.

Adam had called me back a few moments later to tell me he could have his crew out in a couple hours (the same day I called him). And he did, with baseboards that I wasn’t going to install until later. Talk about customer service!

We are beyond happy with the job his crew did! They did an absolute amazing job! I would highly recommend using this company for your home or office remodel! They all are nothing shy of stellar! Thank you Atomic Construction Flooring for getting it done!!!!

(Translated by Google) Well it's where I work

(Original)
Bueno es donde trabajo

Professional, answered all my questions and did great work. Will use again.

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

Amazing flooring contractor in Phoenix!

I love my new hardwood floors! I'm so happy with our experience and will recommend Matt to all of my friends.

Very friendly and professional. Prices appear to be competitive and they have the most popular styles. Haven't made our choice yet but plan to go back and get more details quotes soon.

The workmanship is high-quality. They delivered on what they said they were going to do. Heath, is extremely easy to work with and came up with some great ideas. They also did a remodel on another home. Kitchen, bathroom and family room and it was a phenomenal job. I would definitely recommend and use them again.

I have never been one to write a review on a business but after hiring Vinnie and the crew to do my floors, I felt like it was necessary. I have very old floors (1920) and I was a little nervous about the work being done by someone without expertise in this area. After talking with 5 companies, I realized that Royal was the company that seemed to have the best knowledge, understanding and service. The floors look amazing. So shiny you could see your reflection. They look as good a today 10 months later.

Although the floors look incredible, what really motivated me to write a review was the service. Ten months after the job was complete, I was having difficulty with the trap door to the crawl space. It was stuck due to the swelling of the wood. I gave Royal a call and within a day, Vinnie was over at my house working on the problem. Now that is service! He was able to fix it and refused any payment.

If you are looking to have your floors redone, Royal is the only number you'll need.

Ali and his staff at AK Brand Flooring are leaps and bounds above the rest. They are easy to work with, quick to respond to questions and speedy at getting things taken care of and materials in on time. They also do AMAZING work! You will not be disappointed!

Tiffany was super helpful at the store. We needed some carpet installed with in a week. They had a very nice selection in stock carpet (and everything else you can imagine to order). The purchase was very smooth the installer Wily was super, did a great job. Would highly recommend Floor Source to any one for ANY flooring need.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

If you need to change your floor don't call anybody else. Daniel at Classic Wood Floor is your guy. Very professional and clean, with a great attention to details. Classic Wood Floor will always be my suggestion to whom needs new floors. Ciao

Had different typed, which a lot of them don't.