Best Flooring Installation in Phoenix AZ

In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few who not to work with as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I've never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!

I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past remodel posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that I narrowed it down to 3 for in-home consultations and quotes.

All 3 quotes were in the same ballpark, which was good since I didn't feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR), because unlike some of the others, they didn't try to push me in a specific design direction and didn't try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.

Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else were friendly, polite, asked me questions to make sure they got things right, and did a wonderful job.

Any kind of remodeling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I've already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can't say enough good things about PHR)

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Homework Remodels remodeled our kitchen, backyard, patio, and two bathrooms. They restored our second-story balcony when its floor leaked. Their work was excellent. Steve Shinn designed the kitchen and the patio. We have been completely satisfied.

We did an entire interior remodel on including all new tile floors, new kitchen, three bathroom remodels and entire home interior painting. The final project turned out far better than we even imagined. Jeff and Andrew were always responsive and had great design ideas. Construction quality was outstanding. I would highly recommend this firm.

North Phoenix Kitchen & Bathroom Remodeling Team was beyond amazing, they helped us install some pretty tricky pieces successfully, they also painted and smoothed a wall. Great services.

Outstanding detective work by the electricians. quickly found the problem that had baffled others.

Appreciated Juan and his crew addressing the various projects around my house. His work is first rate, and I highly recommend his company for any home improvement needs.

I currently work for Ben and finally found an employer that isn’t afraid or to good to bust his butt day in day out on the whole project with his employees! He is very meticulous, knowledgeable, and extremely accurate in all of his projects. He is the definition of a caring boss and professional businessman!... Can’t wait to see how many more families dream homes we make come to life!

Great company to work with. Very professional and strong communication

Although there were a few supply issues, even they the guys managed to complete the task within the given time, they were very professional and educated. Keep up the excellent work.

Fantastic company, great design advice and crew. The attention to detail was incredible, and we plan on doing business with them in the near future. We are incredibly happy with the work they've done and we highly suggest them if you're looking for a complete design and construction package.

This company is Amazing! Professional work, great quality and amzing service as well.

Jacob came and remodeled our shower and did a great job. We highly recommend him and Aqua Therapy tubs!!

We needed our master bathroom shower remodeled to accommodate a wheelchair user. After hearing about all the problems people encountered on bad jobs we were paranoid about choosing a contractor. We decided to go with Independence because they specialized in handicapped remodeling. We met with Mike to go over our project, got a quote, and set a start date. His crew arrived on time and were courteous and efficient. When a few project hitches came up (which they almost always do) they were resolved to our complete satisfaction.

Independence charged a fair price, honored their quote, started on time, did an excellent job, finished on time and cleaned up after themselves. What more could a customer ask for? I would recommend them without hesitation.

The shower installation is top notch and they've been very responsive to the glitches that come up on projects like this.

Redemption Renovation removed my old backsplash and replaced it with subway tile and refaced my kitchen cabinets and replaced all my drawers and installed pull out garbage cans and pull out shelves. Installed new hardware also. We’re extremely happy with the results! Will use them again when ready to do our master bathroom!

they removed and installed new windows and were very professional once the windows were installed they came back to install the gutters and no one could speak English on the gutter team and no project manager/supervisor etc. came by to check the work once completed which isn't necessarily a problem or issue it is some that I would expect especially when work is completed however I would like to prefer this company for these work

We used Jacuzzi Bath Remodel of Arizona to remove our tub and install a new walk-in shower. Brad , Jon and Ryan showed up do do the work. They were on time, professional and very thorough and informative. No mess was left behind and they were very easy to work with. We would highly recommend Jacuzzi Bath Remodel of Arizona. It's a great product and we absolutely love our new shower!

I would recommend Offcut Interiors to anyone in need of a kitchen, bathroom, or whole home remodel. I have not personally used this company, but have worked personally with Hunter many times. Hunter gets my utmost respect as he is always professional, extremely knowledgable about all things remodeling, and sticks to his word. The way he has built his team, and his business to focus on his clients is a revolutionary way of doing things in the contractor field; and one every home remodeling company should be focusing on. I have no doubt that it would be a great experience and top quality end result when working with Hunter and Offcut Interiors.

Spoke with Ross on the phone to put in tile Shower and tile bathroom floor. He threw out numbers of $6000 or more for services without even coming to view the area and measure, or bother to find out what kind of tiled shower design we were interested in, offered his thoughts on designs but never asked us what we wanted. Set appt for next morning but didn't have the decency to call and cancel as any decent company would have, sent an email 1.5 hours before appt. crappy customer service. This was an appt for a quote and i guess they did not need our business. Not a company I will work with! The phone conversation was very strange, hem hawing around. If he didn't want our business he should have been honest and up front. If I could have given zero stars that would be my rating.