Best Home Emergency Service in Phoenix AZ

They never called me back. They replaced 2 of my windows previously and did a great job. Which is why I called them to replace 2 more windows

The crew did such a great job putting in a new vanity and vinyl flooring that we decided to replace all the flooring in our 30 year old mobile home and redo the second bathroom as well. Tim was so nice, very professional and such a pleasure to work with. The cost was very really reasonable and the job was completed on schedule. We will definitely be calling them again for all of our future home repairs.

Our experience with Acuity Builders was the best I have ever had with a contractor. After the hail storm we learned that our roof and air conditioner were damaged and had to be replaced. I called multiple companies and went with Acuity because they were the least expensive but also the quickest to get back to me. Ken Hawk came and talked to my husband and me personally, answering our many questions with patience and professionalism. He walked us through what the insurance process entailed and then took care of everything, including dealing with the insurance directly! The workers he hired were clean, polite and courteous, leaving no mess behind like other roofing companies have done. When a minor problem came up many months after the work was completed I called Ken and he had someone there within a couple of days- problem fixed! Imagine getting this kind of quality workmanship and customer service from the lowest bidder! Companies like this DO exist! I can not recommend Acuity Builders and Construction strongly enough!

In my opinion the word crooks is the best way to describe them. They reported my initial review to Google which was completely honest and had it removed. This is in violation of the consumer fair review act which I've reported to the FTC.

Too much to list here but ill share a few items. They fraudulently charged me over $3,000 for glue(which during a repair of their original work I discovered they never uses) and refused to return it until I got an attorney involved and complained to the ROC. Then they eventually agreed to return it if I remove my review. Now they're ignoring my requests again for the refund so I have no choice but to pursue legal action.

They've incorrectly installed the floors by using shortcuts which causes the floors to pop up. It's been a nightmare as this is my only home and with each screw up I need to uproot my life.

They also removed a material called gypcrete without my authorization. I was led to believe they would be adding gypcrete to replace it but found out they used a cheaper material without telling me. Gypcrete is required by my HOA and now I'm I'm violation of HOA bylaws and CC&Rs.

They've damaged the common areas to the point my HOA sent me a large bill to clean up their mess.

Briana the project manager just makes excuses and has limited willingness or ability to help. All she does is text and when I try to call immediately hangs up and claims to be on a conference call. Hasn't called back despite trying to speak with her for months.

She ignores anything that you say that she doesn't want to address. I've asked for her supervisors contact and she just ignores the requests. Continuously making mistakes and not following manufacturer guidelines

Also caught her contractor stealing cash from my drawer and unplugging my security camera after realizing he was being recorded.

Wouldn't wish this experience in my worst enemy

Unreal prices, service and quality. I'll never use anyone else