Best Residential Building in Phoenix AZ

Still trying to finalize my estimate. I'd like all those fine details that you need to know before proceeding. They technicians who measured my windows mentioned shutter removal for certain windows and notated it on their report. However, the electronic PDF customer service estimate, has no mention of those expenses. Customer service now remarks that They noted it all over your paperwork that they (the shutters) would have to be removed prior to install. and they could remove the shutters for $175 for the first one, $95 each additional window. (Yikes)
True View can see the technicians notations for shutter removal, but no where does it appear on my PDF electronic estimate. Yes, I'd like to know the cost...not have that cost appear at the last minute as a surprise. Wish I had the original technicians notations, but I don't...and no way to get them either.

The front window of my house cracked during the last big wind storm. I called several places to get estimates, and Valleywide responded the quickest and they had the best price. I scheduled them to replace the glass, and they were excellent! The 3 guys that showed up to do the work were on-time, courteous, efficient, and friendly. The replacement window looks great and really cuts down on the heat (good thing this week because it's so hot). I highly recommend Valleywide and will use them again for any other glass needs that I have.

Customer Service rep said they're booked till December, only 10 months away..lol

Steven from Stellar Glass Works is very talented and happy to talk with you about his glass creations.

This team did a great job tinting the windows at our office. It helped with the heat!

Great place

Great work

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.