Best Air Conditioning Replacement And Installation in Phoenix AZ

This happened last year and I've thought long and hard about writing this review, but I think it's important for people to know.

I purchased a home that had Desert King windows installed approximately 2 years prior (as I was told by the sellers). I estimate install to have been in 2019.

I've had multiple, multiple companies come out to attempt to repair the work Desert King did and every company has said they can only replace as the windows are now trash.

The windows were not leveled on install so several are impossible to close unless you're on a ladder to push from the top. A few of them are sagging in the center. One of the windows has water leaking inside of ithe window itself.

***ALL exterior uncovered windows leaked water into the walls of the home*** (restoration company was out to remove the mold). My drywall was WET inside of the house after rain.

Desert King refused to communicate regarding resolutions, apart from being willing to do the work so long as I paid them because the caulking warranty was up (2 years). Absolute disaster. When I initially contacted them, the rep on the phone indicated this would be covered under warranty. Their service manager came out (Kenny) and assured me this would be covered and that it was a big job and shoddy install. HE said the installers used the wrong material to seal the windows (so the caulking warranty shouldn't even matter at that point). He suggested how he would repair the windows and indicated he would talk to the owners about it as he had to get approval before having a team come out.

Owners DECLINED their own service managers recommendation (apparently) because a week later he advised the owners did not agree this was their responsibility and this fell under the caulking warranty (despite knowing the wrong material was used).

I spoke to the manufacturing rep who took over the window product line (it was sold to a new company). He reached out to Desert King as well and they again declined any resolution.

Buyer beware. Unfortunately I did not know enough about windows to see this problem when I bought the house. The home inspector also failed to identify, although it's painfully obvious now how to spot this (see attached pictures). I actively recommend against this company in my real estate interactions.

had a bit of an emergency Superior glass not only answered there phone and even called back in a very short time. As you know if you have had to deal with this kind of stuff is not common. When they showed up ON TIME the tech was very kind and knew what he was doing. he was in and out in no time and the window was set and clean. After speaking to some friends turns out i got a more than fair price. i would use them again

My home is nearly 30 years old with original windows. I recently replaced all 13 windows with Freelite and found the experience to be most favorable from start to finish. This was a sizable investment for me and a little scary but the Freelite staff and installation crew under Tony's direction made the entire experience smooth and efficient. I have already enjoyed the benefits of energy efficient windows, such as less outside noise, dust, and cold air drafts. Looking forward to energy savings this summer! I highly recommend Freelite.

Josh A and Big Al replaced 4 old windows with more efficient ones. They were both very friendly and easy to talk too. They did an amazing job installing and making the windows secure and sealed. They are very good at what they do, when I decide to replace more windows I will definitely request them both.

Imperial Windows & Sunscreens install all new windows throughout my house replacing the 1987 single pane with new Simonton double pane windows. Bob was a great sales person very responsive and I had a quote the same day. It did take 8 weeks for the windows to arrive but that was expected, the owner John contacted me when they found that the windows were going to take an extra week to arrive. The installers, a married couple showed up early and on time for two days and worked quickly and efficiently and did a great job on my windows. Excellent quality and the best price of the 3 companies I had quote. Love my new windows - so much quieter inside and cooler. Thank you!

In the late part of 2011 I decided to replace three windows in the front of my home. I secured three bids including Renewal by Andersen because of its reputation of being one of the premier window manufacturers. I was impressed by the sales representative by his professional approach, his knowledge and his product. I was especially impressed by the fact that no stucco or paint damage would result from the window replacements ( the other two bidders did not offer the same guarantee). The windows were installed in January, 2012 and met all my expectations. The job was completed in one day by a crew of three. They were thorough and cleaned up the inside and ouside prior to departing. I am very satisfied by the appearance and functionality of the new windows and will definitely use Renewal by Andersen when I am ready to replace my remaining windows.