Best Construction Commercial in Phoenix AZ

We recently had our home treated for termites and Bill's did an amazing job! From the initial free inspection up until the job was done, Bill's was great. They were courteous, professional, on time, and very informative. They took the scare out of the process, and everything was done in far less time than we expected. We were very impressed and happy with the service. We will definitely recommend Bill's in the future to anyone in need of pest and/or termite services. Thank you Bill's!

Cameron came out on Friday and took care of our home, he was prompt and professional. We would love to have him come back for our follow up visit since he knows our home layout and was very courteous.

I used Trojan Pest Control & Home Services recently to inspect a home I’m looking to purchase. I was very happy with the inspection, I received the outstanding service and thorough documentation! A great product at a great price, they’ll definitely referrals out of me. Thanks again Alex!

Very professional and courteous

So thankful for Nick, I really appreciate the service and help keeping my family safe.

They do great work and are prompt to respond. The entire staff there is amazing. Definitely recommend

Russ W came out to our home 7-28-15 to take care of two hives we've had in our backyard for over a year (because I was hesitant to kill the bees). We are getting ready to sell our home, so the bees had to go. I called that Tuesday afternoon to schedule an appointment and Russ came early in the evening the same day. He looked at our issue, said it'd be no problem to handle the job and then quoted me $200 LESS than a different company who said it would take two guys to manage our problem. Once I agreed to the cost, Russ suited up and took care of the bees in less than 5 minutes. He was incredibly thorough about his process, what we could expect, how to fix our wall after the hives died and guaranteed his work. Bees were gone in the time frame he estimated. LOVE THE BEEKEEPER. Would not hesitate to use them again.

Great company!! Came out on short notice and it's definitely working. Marcus does a great job.

Porter is such an awesome tech. Very personable, professional and informative. The text app is wonderful and fast to use when confirming or moving dates and times . Love their pet, plants friendly products!

I had a scary experience with one of their drivers yesterday. I was at a 4 way stop , it was my turn to go. I proceeded to go when A young kid driving a very large truck for this company decided to pull out in front of me as I was in the middle of the intersection. I had to slam on the brakes to keep from hitting him. He threw his hands up at me. Could have ended badly. If he can’t drive safely and respectfully he probably shouldn’t be driving for your company. This occurred between 10 and 11 am at Glendale and Cotton lane. I did not get the truck number or license plate unfortunately.

**Update as of 11/22/19

Jeff attempted to call and I missed it. I did try calling back 2 times leaving messages and I still have not heard from him.

One of the times I called I complained my way into getting a CSR to move our 11/29 visit to today, 11/22. The service manager, Mike, arrived. This is the best experience I have had with Budget Brothers to date. He removed our carpet, drilled into the foundation, used a product called Taurus instead of DuPont which I continue to hear negative things about, and then sealed the holes with new concrete. He was very kind and professional.

This is my 5th visit now and finally an employee had the decency to remove the mud tubes from the ceiling and put my belongings back where they moved them from. The others just left everything scattered and the tubes in tact.

Mike May have just saved your review from going lower, Jeff, since I haven’t heard from you yet. If this solves the issue I’ll be sure to update it to 5 stars from 3.

**Update as of 11/5/19**

Jeff, thank you for a fast response to my review. I dialed the number you supplied and you're unavailable. Your CSR had no problem finding me in your system by my last name (spelt correctly here on Google). Not sure where we had a miss there. I left a message with all of my information. They guaranteed me I would hear back from you.

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I’m going to continuously update this review based on how things pan out (hence why I’ve chosen a average 3 star review - for now) in hopes of motivating this company to get this right and resolve the issue.

Simply said, we have a termite issue. Mud tubes are hanging from our ceiling. We reached out the beginning of August to address it.

We purchased our home in November of 2018. My realtor was kind enough to assist by pulling reports to help us figure out that the home was treated within a year of our purchase and that it could potentially still be under warranty.

My initial perception was negative and skeptical when I called in to ask for their assistance. After providing my address the CSR agent told us to remove the mud tubes from our ceiling and wait two weeks. When I mentioned the warranty she did admit it expired in a week. Could that have been overlooked? Sure. I gave them the benefit of the doubt and she was sure to get a visit scheduled after I made it clear that I wanted it treated under the warranty. At this point I begin to wonder if we were intentionally being set up had I not called them out about it.

The expert arrived and treated the area. They then explained to my wife that we had to pay to renew our warranty or the next visit would result in a more expensive charge as opposed to the cost of renewal. We gladly accepted and paid to renew. The people that visit are always informative and polite, but at the end of the day they cannot seem to resolve the issue.

Since the renewal, budget bros has treated the same area 3 times without success. Every time I wait (not even a week) and the tubes constantly grow back. Every time I call I’m booked 3 weeks out. This is now 3 full months of termite damage that has occurred to my
Home.

After a 4th visit by an inspector (because I gave the poor woman an earful over the phone and apologized for my temper by the end of the call) they now asked my wife if they can drill holes into our tile floor. They were kind enough to send an inspector due to my anger about waiting 3-4 weeks for a treatment technician.

Because Im beginning to worry about whether or not this company can truly eliminate termites, I’ve called around. Orkin swears it’s the chemicals Budget Bros is using while Arrow claims we need to jump on the Sentricon bait system train. Neither has been offered or mentioned by Budget bros.

Budget Bros, this is my attempt to get us to be taken seriously. Please fix our termite problem so I can rant to the world that you saved the day, or please just stop wasting our time if we are going to continue receiving the runaround.