Best Systems Design in Phoenix AZ

If I could give them zero stars I would. Our builder used them so when the storm hit in July and tiles were damaged I thought they would be the best company to go with since they put them on initially. It took them 5 weeks just to come out, when I called to get an update, a couple months later, they had no record of coming out so They sent someone else, happened to be the same guy and he told me he never turned in his service notes the first time, so that’s why they had no record. I Called two weeks later to confirm that they got the service notes this time and they still couldn’t locate my account and had no idea what I was talking about. Keep in mind I spoke to the same guy, James several times.

I had called Stapleton roofing for a roof replacement. They sent out a kid that couldn't be older than 21 years old. He hardly knew what he was talking about or doing even with me pointing him to all the areas of the roof that needed extra attention. I waited a whole week to get a proposal and nothing. I then called them back and they had concerns because I had a flat roof. Mind you I don't need any work done to my flat at all. I only need my shingles to be replaced. The comment they made was they would need to redo my flat roof as well if they wanted me to do the shingles. Which makes no sense. And then instead of giving me a proposal anyways they stated I was just going to be over 12k I didn't provide any back up to what they were talking about. There's no way my roof would cost that much. and even if it did they didn't even take the time to write up an appropriate proposal. If you don't want to do the job just say that.

I’m so happy I called Phoenix Roofing. They were great and made the entire process much smoother and faster than I expected. Thanks Troy!!

VERY UNPROFESSIONAL OFFICE STAFF AND ACCOUNTING - ESPECIALLY DURING A GLOBAL PANDEMIC !!!!

DO NOT USE THIS SERVICE -

We had Capstone Roofing come give an estimate and set up an appointment a week later for the roof to be repaired.

The repair specialist did the repair and said that he would make sure to perform a quality test on the roof and we agreed that would be ideal to insure the repair was sufficient. That was in early April. The test of the roof was never performed.

In addition to that miscommunication we just received a threatening notice that our payment was overdue - even though this final test has not been completed and the repair was only done two weeks ago - so payment is technically not even due for two more weeks.

The person I spoke with was totally unprofessional and not at all empathetic that we are in the middle of a global pandemic and that we will be sure to make payment when it is due in two weeks - they are completely tone deaf and not at all concerned for the customer!!

The way this was handled in all ways was VERY UNPROFESSIONAL and I definitely would not recommend this service.

With respect -

Great customer service and great work overall!

Not what I hoped for. I got a notice that if the balance wasn't paid within 10 days a lien would be place on my house and I had 10 days to dispute discrepancies, they hadn't even began my roof. After waiting for a date for my project for 5wks I requested my deposit back. They found time for my roof, they left after 2 days with my roof incomplete, of course it rained then so I had to cover my roof. A week later they called me and they didn't realize my roof wasn't done. They came back and finished. They didn't replace the 10 sheets of plywood I signed for. They left trash around my house and a cigarette butt on my roof, some fasteners were left exposed. I didn't get a final walk through or anything when they were done. They didn't recognize a $5k payment until I pointed it out. They made everything right in the end but I had to supervise them at each turn. I tried hard to like them. Communication and professionalism were not present through my experience.

Called for a review of our roof due a leak. Calling to schedule was easy and Nathan was on time. Nathan was very nice but couldnt figure out where the leak was exactly. He had ideas but wanted his colleague Brandon to come take a look. He said he would call Brandon with our info to come out and look for a second opinion. Following day no calls. I text Nathan and he said he would follow up. Friday still no calls. Therefore I called the main office who took a message and said they would get back to me. Again no calls. The experience started off positive but ended poorly with lack of call backs or assistance. At this point can not recommend this company.

Travis was recommended on the Nextdoor app. I was either needing repairs or a new roof but had a tough time getting anyone out. Called on a Saturday and thought I was going to be leaving a message but Travis actually answered the phone. Explained my situation and sent him photos. Told him no hurry a week out would be fine if they were busy. The following Monday Turner came out and then called me to explain what he saw and sent me more pictures. Yes they could repair but as I have seen several other issues and my home is 17 years old so I decided to replace it. Not knowing the roofing business or their lingo, I had several questions in regards to the quote. I called Turner several times and he was very polite and answered them professionally. We had the roof done a couple of months ago and am very pleased with the work. Would highly recommend Travis & Turner at Nextgen Coating & Roofing Systems.

Awesome Roofing Company!

I contacted 4 Roofing Companies and Scott at In-Ex Designs was the only one who set up an appointment to meet. In-Ex gave me a very reasonable quoted price along with a great warranty. They were very efficient, clean, timely, and friendly. We couldn't be happier!

Great company .... Quality pristine work....

Friendly people good staff

Alan did a great job on my roof. I felt bad, I thought I had a leak, I had him and his crew out to check it out and it turned out that it was an AC leak. They did not charge me for the call, and were very easy to get along with.

Great roofer, highly recommended!

Dunne Roofing Service recently completed a foam roofing project on my office. The project came in right on time, on budget and communication was clear from beginning to end. Various aspects of the project were explained prior to beginning, which kept delays and surprises out of the equation.
I would use Dunne Roofing Services again.

I tried to use this company to work on my flat roof. We agreed to price and had a contractor agreement we have all our contractors fill out that includes references and rules while working on our companies jobs. This company refused to fill it out and would not explain why. I'm not sure if they don't pay taxes but don't waste your time with this company.

Great customer service, honest, quality service

Mason and his team were very professional and timely in helping do an amazing roof for my parents.
They had to coordinate and work with other contractors as they put on a sunroom. Great service!

Excellent workplace with helpful staff who can help you with any contracting needs you may have. Recommended.

I had leak issue with my roof and had no idea that all the wood underneath the tiles was rotted. It was a mess. A friend recommended Stapleton Roofing to me so I had them out as well as a couple other roofing contractors to look at my issue and give me estimates. I am so happy that I had Stapleton Roofing out. Not only did they give me the best estimate out of the four companies I had out but they took the time to explain how my roof ended up this way and what kind of action I could take right now. The even offer financing too. When Pat, the owner, was explaining how my roof had gotten in such bad shape never once did I feel like I was being lied to or over pitched. Pat and his staff were a pleasure to do business with and I now have a nice, new roof on our home. We feel much safer knowing that Stapleton Roofing got the job done right. Thanks Pat and Stapleton Roofing.

Great customer service, quality work and communication. Kept their promises with the dates given for start up.