Best Home Management in Phoenix AZ

KY-KO did a good job for a fair price and the workers were very conscientious.

As much as I want to give five (5) stars, not able to due to the lack of follow through

Actually, it started out as five (5) stars, only for the customer service to decline the second day into the project and for up to two (2) weeks afterwards.

Pros:
** Estimate was competitive, if not slightly below other quotes I had received
** First day of project, not only did they show up on time, they were early...this fact I was very helpful it would continue through the next day
** The first day the team was focus and getting it done

Cons:
** Even before the project started, I requested an call the day before because I have six (6) special needs (medical and behavioral) dogs, needed to plan a pet sitter...that call did not happen
** Second day, a gentleman came by driving the company truck to drop of replacement roof tiles. I asked when the team would arrive because if I could save money with the pet sitter, that would be great. He made a phone call and I was advised someone will call me shortly with an ETA..it was 7:00 AM at this point
** Second day, same gentleman I asked if there would be a roof inspection after the project was completely, not only did he say that there would be one, he shared what would occur. He even noted he saw a few items that needed to be addressed as he could see from the ground.
** Second day, four (4) hours later, the call never came, at this point it was 11 AM, I called the office and asked for an ETA. I was told to call another person, that person's VM stated he was on vacation, I called back to the office and it was stated I would receive a call within the hour
** Second day, a hour later, no call, I sent an email through their project management tool, that was answered, ninety (90) minutes later the team showed up to complete the job. At this point it was close to 2:00 PM, which meant I could have save a lot of money with the pet sitter
** Week after I sent an email through their portal asking if there would be a final inspection. Here was the response: Hi Kelly, Yes I will be stopping by beginning of next week.I will let you know what day before I come I responded back to let me know day and time so I could have the dogs secured
** Two weeks after above response, I sent a follow-up requesting when would the final inspection occur....never heard back

What started as wow, this is awesome, ended with disappointment due to lack of communication, follow-through, and I have to wonder based upon these gaps, what may be missing, other than what the gentleman pointed out on the second date, on my roof?

Patterson fully re-roofed my house 5 years ago. Last month, part of the roof fell apart in strong winds. I asked them for a repair and the cost. After asking me several questions, to which I replied, they ghosted me completely. Now I have to find a better company and pay hundreds to fix the shoddy work that they don't stand by.

UPDATE in response to business owner's comment. I replied to your last email on Feb. 17, 2023. You ignored it, and I followed up on Feb. 21 and Mar. 8 by email, no reply from you, and it didn't bounce back, so you did indeed receive a message from me. I'm glad to furnish copies as proof. But now you give me a phone number that you didn't answer and cannot accept voicemails because the mailbox is full. I affirm that I do not recommend this business.

Although Star Roofing performed our tear off and install seven years ago, we still remember their great customer service and quality of work. We received multiple bids after the hail storm came through that year and Star was the most competitive. What also impressed me was that they were/are the last union roofing company in Arizona. I always appreciate companies that take care of their employees.

Great now that they have a new branch manager this is a outstanding company to have the honor to work with or for the pay is worth it and their safety record is flawless.

Pro tec customer service was amazing and My new roof looks amazing!

We got quotes for our leaky foam roof from several companies. A few never showed up at all, one went to the wrong house, another said they’d send a quote and never did… Mark Dunne with Dunne Roofing was the pure opposite of all that usual contractor nonsense! He showed up when he said he would, he kept in constant communication, he sent his quote even faster than expected and shot me a message to let me know he’d e-mailed it. He listened to our issues and explained to us in detail what the pros and cons of the project were, and showed us pictures of our roof to back it up. Based on the pricing he quoted us, his expert knowledge (built from years working in the hot southwest sun), and his near magical level of contractor communication skills, hiring him was a no brainer. He even did the work himself! We now have a roof with a warranty (certificate and all) for five years and he’ll come by for annual inspections at our request to make sure it’s staying in shape. It has rained BUCKETS since he did the work in July and we are happy to report: NO MORE LEAKS, yay!!! I would recommend him to anyone and everyone.

We had Jeff and co resurface our flat roof and cannot be happier with the results. I was a little concerned because we had just painted and have black trim...eek, who knew but Jeff had a wonderful man, Terry, on the job who managed to coat the roof without incident. The work was immaculate and completed quickly! We will definitely use Northgroup when it’s time to resurface next time!

This business will go out of their way to help you. Which shows great character!

Kevin is very professional and dedicated to his work. You won’t regret the decision to go with apple roofing they are top quality!

To date we have had several major roofing projects for re-coating, extensive repairs and partial tear offs throughout our portfolio with C&N. Each project is well managed, communication is abundant including photo documentation and videos. Service for on-call repairs is prompt and easy to schedule. Storm damage repairs are speedy and the follow up has always been thorough.

It's clear that the team at C&N are dedicated to their craft; they invest the time to provide outstanding customer service and support through the different processes. 10/10 highly recommend.

Prowest is an amazing company! They worked directly with my insurance company taking any and all burden/aggravation off of me. They not only got our new roof covered but also negotiated for a new AC unit and two turbine vents. Their crew was on time, efficient, and they did an excellent job! Customer service was top notch. I highly recommend them.