Best Heating System Maintenance in Charlotte NC

Perfect company!!! Two guys showed up and knocked it out quickly, and at an incredibly reasonable price! They can do hvac and plumbing as well i think.

We used Roby Electric for a whole home generator installation. Our project had a number of unexpected complications. What I could not say enough about is how Jake Mackey, our project leader, stood by us every single step of the way. He did not give up, brought in additional experts, partnered with an existing service provider we had, and took care of us at each step. Jake is outstanding at interacting with his customer. His demeanor stays calm, and he is always responsive. He listened to actually hear, validated frustrations, and stayed in problem solving mode. He even followed our project through after he was moved to another area of the company. He should train every employee on how to handle things well. What you want is a service provider that delivers on their promises and thanks to Jake, we got to that point. Roby also helped us with some smaller electrical matters while handling this project, and it is great to have peace of mind.

The technician (Jeremy) was great. Thorough, explained everything, etc. No complaints.

My problem was a pool filter that was damaged by a nearby lightning strike. I told Bates when I called what my issue was. When the tech diagnosed it on-site, he told me he could fix any issues of power going TO the filter or control panel, but couldn't repair the actual filter (which turned out to be the problem). So, I paid $160 - $80 for the visit, $80 per hour - for a problem that Bates couldn't fix. If I had known such limits existed, I probably would have tried another company. Disappointing.

Technician John was on-time, polite, informative and did a thorough maintenance of our HVAC unit. He explained the condition to me clearly and left me feeling confident it will continue to be safe working order.

IRV Plumbing removed an old toilet and replaced it with a new one. The service was great! KG was on time and helped me make a good decision on the new toilet. My bathroom was left spotlessly clean. Great job!

I would like to express my highest recommendation for Bates Electric. Our family has been loyal customers since 2019 when we moved into the area and have recommended them many times since then. The management and his staff are courteous, honest and reliable in all the years I have known them. They do excellent work, are very reasonably priced, are on time, fairly priced estimates, and have no surprises. The technicians always call before arriving so you are prepared for their visit.

My home builder works with Romanoff for HVAC needs. Today a diligent HVAC repairman by the name of Robert came to address an issue I had with the AC. Robert was quick to troubleshoot the problem and went even further as to suggest how to solve the root issue (the breakers and labels were switched for the heavy appliances — range and AC unit) even though it wasn't the AC unit itself. It took him all of about 15 minutes. It was incredible to watch him work. Thank you Robert and Romanoff!

Greg was a pleasure to work with! He was friendly, thorough, and professional!

Jason, our Technician, did an excellent job of diagnosing our problem and quickly resolving it. In addition, he is very personable and establishes good rapport with the client.
Jason has serviced our home before and it is a pleasure to have him.

ARC has a very impressive representative in Jason! He is a solid reflection of your stated business values.

Phil Ellington