Acosta Heating, Cooling, & Electrical

My experience was wonderful! Duke and Jamie were awesome. They were on time and very professional. When they finished installing the units they made sure I understood how to operate the thermostat and what to expect. I could not ask for any better technicians!

Acosta has been amazing. We replaced our old AC unit using them and from start to finish amazing service and quality work. From the salesman Matt that first came to our home to the techs who installed the ac and thermostat everyone was exceptional. With ac install they did inspections a few months after to make sure everything was working smoothly. They even sent out one of their electricians Tony to inspect the breaker after install. Quality work.Several months later we had an electrical issue (unrelated to ac) and called Acosta back for their electrical service. Tony came out again and diagnosed the issue and repaired the issue. He does quality work and cares about his work. And it shows he tested many things to make sure his initial diagnosis was 100% the issue.I could not recommend Acosta enough and would use them again without hesitation they're just a great company with exceptional staff who knows their stuff.

Our family called Acosta to install a whole house generator and later this year a Lennox furnace & air purifier. Both times we have been very pleased with their communication, attention to detail and knowledge of the systems. Thumbs up to their fine staff of employees; the very polite Jasmine in the office, Josh who expertly evaluated the equipment and efficiency level we would need and finally the professional installers, Tony and Duke and their tireless helpers. We give the Acosta company an excellent rating.

Had an excellent and educational experience working with John Miller from Acosta. He showed me what was causing the issue and how to maintain the heating system going forward. This was on Friday afternoon at around 4:30 pm. John really is knowledgeable and practical, never overselling but showing means of saving money. Would like to know more about the heat pumps.

This company is amazing. Nothing but great customer service from the very first phone call. Jasmine was professional and quick while setting up my consult, and the technician Doug was detailed and knowledgeable. While explaining his findings, he used language and illustrations that made it easy for someone uneducated on HVAC systems to understand. Thank you again for amazing customer service and being so personable. I’d give extra stars if I could!

Everyone I talked to at Acosta was great - Jeremy explained all of my options and gave me so much more information than any other company I spoke with. Christie is very friendly and made sure my install stayed on track. Brandon and Dale were the installers and they were so professional and easygoing. They knew the answer to every question I had. We definitely made the right decision going with Acosta.

Acosta installed a Generac Generator for my home. The sales experience was fantastic. Jeremy understood my needs and worked with me in order to get this project rolling. The installation was very timely. Tony quickly assessed my home and explained the process. Once the installation was complete, Tony did a start up and made sure I understood how the Generator would function in the event of a power failure at my home. The warranty was explained as well as what maintenance would be needed.I felt very confident after this experience and would highly recommend this company for you to use in the event you are interested in a project of this nature.

Reliable, professional, and courteous service. I was left in a pinch when my contractor’s electrician no-showed and I needed quick action not to delay our tile guys. Acosta came to the rescue!We have many other projects coming up and we’ll definitely be switching all our business to the team at Acosta!

Jake was so professional & very knowledgeable. He asked a lot of questions to get a feel for how our system has been working for us. Throughout the call he would point out things about the unit and explain what the various readings meant. He also told us a couple of things to keep an eye on. Very thorough! I will definitely request Jake in the future.

I had a great experience with Acosta A/C and Heating. John, The tech who did the work was extremely professional, knowledgeable and friendly. John advised me of what he was doing every step of the way. I completely trusted and was comfortable with everything he was doing. I highly recommend Acosta A/C and Heating for any issues or repairs you may need. They are an honest, and trustworthy company!

Acosta provides great services. I love my system and their technicians are good and helpful. Sometimes I get bumped out of their busy schedule, because I am outside of Charlotte area, but they always get me on their next day schedule.

They replaced a 23 yo ac unit for me in 2020 and it’s been wonderful. Any issues I had under warranty were covered completely and they always come immediately. The people are great and I trust them. They work with you on financing and don’t charge service charge if you end up buying something. They work with you and are fair. They help with rebates and make sure you save as much as possible.

Acosta Heating, Cooling, Electrical a great business to work with. When my air conditioning unit went out they came out within 24 hours. They told me what I needed and show me how to finance everything. I was so pleased with the service and professionalism that I had them to do so electrical work for me.

Had Brandon come out to give me an estimate on some electrical work. He was extremely professional, courteous, polite, and took the time to explain everything he saw. Have yet to make a decision on an electrician, but can definitely say I was impressed with Brandon!

Fantastic experience with Juan, Kevin, Jeremy and John Miller!Our house is unfortunately older and our HVAC unit was 30 years old! Heat and air was not circulating through our home and unfortunately we knew it was time for a replacement.John did a complete walk through, explained the issues and was able to fix some of the issues but ultimately we knew we would need a new unit. Having him walk us through the best options for our home was amazing! And while he explained to us our options, he took a moment to play tea party with our 3 year old! I loved the family feel! He was incredibly patient with all our questions, friendly and very professional!Jeremy then called my husband to talk financing and explained the whole process of what it would look like for monthly payments, it was a blessing to be offered this option! He was very friendly and extremely punctual in his responses to our questions! We really appreciated his honesty on what our home really needed and didn’t feel pressured to buy or purchase anything!The very next day Juan and Kevin arrived right on time for an install! We were shocked and pleased with the punctuality! They were both very professional, and I felt very comfortable having them come in and out of my home! They were fast and efficient and even offered to relabel some mislabeled switches on our power box!The air flow is so fantastic! We’re soPleased with the whole experience and will recommend to all our family and friends! Loved the family feeling everyone put off! Thank you thank you thank you!!!

Excellent company. We moved here from the Midwest to find the Southern Charm offered by this group of folks. They installed our systems 2 years ago and are regularly maintain it. These folks rock, and I will use them for life! Please don't hesitate to reach out and talk if you would like. Thanks Acosta!

Everyone involved with Acosta is fantastic! Aheem, Geoffrey, Stan, Coleman & Jeremy were all involved in our recent new heat pump and upgrade installation. In addition a new installation of a new outside electrical panel and upgrade were done. The company has the highest standards and hires the best employees out there. They all have expertise, professionalism, and are so great to work with! We have been with them for over 20 years and wouldn't consider anyone else. Thank you Acosta!

This review is based on our recent issues not our purchase and installation. I want to preface we have a new infant in our house. Our past purchase of AC and Furnace + installation was a wonderful experience, so naturally when we had issues with our 2019 furnace we inherited with our house we called Acosta. I called and got an answering service who took my work order request and was told someone would call back to schedule. No one called for 4hrs, so I called back and they fortunately were able to get someone out that day. We talked with Josh, our technician who came on Feb 1st and figured out we would need a new part. He was told by his contact that we could have a part and our heat upstairs going again in 3-5 days. On Feb 3rd Josh called and said the latest the part would be here would be Feb 7th. Then got a call on the 6th saying the part was still not here and again on the 8th saying it still wasn’t here… Since then, it’s basically been crickets. We called on the 14th and was told by Kareem they would check on the ETA and call back to tell us where the part was and of course…never received that call. We called again on the 17th and STILL no part… I don’t understand why we cannot get an explanation on when and where this part is. Did it get lost in the ocean shipping from China? Who knows. But when Josh initially came we signed up for the monthly membership and at this point we are about done with Acosta. We have a space heater set up in our infants room which is not very safe. Totally we’ve been waiting over 2 weeks without heat and an infant in our upstairs area. I hope Acosta can make this right and we can update our review but needless to say going forward we don’t have much faith in their reliability nor their word. Giving a 2 star because we were actually able to get a technician to our house at the time we needed him to be here. Other than that it’s been a terrible experience

We’ve had the pleasure of working with Matthew S., Jason R., Tony H. and Jahlani B. with Acosta Heating, Cooling & Electrical. They were all prompt, knowledgeable, professional and courteous. We highly recommend Acosta for all your heating, cooling and electrical needs!

Marc Martinez provided excellent service to our home. He was thorough, effecient, and highly informative. Provided multiple options for our needs and made us feel well supported in our decision making.

Prices are extremely high compared to others companies we used in the past.Update: We are! It's my business and you were here yesterday. We had a second quote this morning and they found the actual problem and fixed it as well as cleaned up all the water mess your tech left yesterday. I feel like we totally wasted our money having a maintenance contract with you!

A/C unit checkup/cleaning performed by Zachary. Took a day for rescheduling given their busy schedule. Checkup was prompt, tech was very knowledgeable and helped me prioritize some potential future maintenance. Will likely use again.

I had an awesome experience with Acosta . Ricardo Aponte did an excellent very professional job on my AC check up service. He was very patient and knowledgeable about any questions or concerns I had.. I highly recommend this company!!!!

Cooling season HVAC system cleaning and check up. Tech Carvel Lazo was very knowledgeable about the work he was to perform. He was friendly, very professional and explained all the work he was doing in an understandable way. I feel comfortable that he has left the system in a safe and reliable condition. I will continue to use Acosta for my future HVAC system needs.

Irwin was very professional and did a great job with my thermostat install. He patiently took the time to explain the operation of it to me and answer all of my questions.

Jeremmy, Duke and James were all wonderful. They got me a new Hvac system installed within a day. They explained and answered all my questions with absolute clarity. Highly recommend!

Want to commend your service technitians, they are always so friendly, professional and thorough. It’s the quotes and estimates that drive me crazy. It feels like your looking for ways to rid us of our hard earned money. Please stop, it makes your company seem shady and untrustworthy.

Ricardo was very professional and efficient. He was also courteous and took the time to explain the updates and necessities being performed. Great customer service. Thanks!

I loved how personal attention was given to details. Very friendly employees. Josh was great as a salesman, Stan great with service and inspection. I will definitely be calling them back about my other unit for replacement.Update: had them install my 2nd unit. All has been great. Jahlani just came out to do my free courtesy check and was very friendly. I received great communication prior to his arrival as well. Overall great company to work with in every aspect.

I’ve called Acosta to get an estimate on a new HVAC system . My appointment was with Jeremy Bumgardner. He was very professional , friendly , informative and and answered any questions that I had ask. That’s great customer service!

Acosta is my go to folks if I need HVAC services. Knowledgeable, professional personable. They know what they are doing and will stand behind their work.
David

They've now done all the work to update both my upstairs and downstairs HVAC. The prices are very fair, the timeline is quick, and I've found all of the staff which have visited my house for quotes and the work to be top notch.

I chose Acosta for an A/C Tune-up, because of their rating on google and their 'special' price, however I believe that the technicians didn't do their job, unless the technicians can see through sheet metal. Around an hour after the technicians parked in front of my house to take a break and chat, I let them inside to inspect my A/C and heating unit, which is about a year old. The evaporator coil access panel still has the original duck tape and caulking from installation around some of the edges, which would need to be removed/broken to do complete a 16-PT Inspection - per Acosta website, Our AC Tune-up includes a check and a water wash of the condenser coil, we will check the evaporator coil.... After the technicians said they completed the A/C tune-up and that everything was really clean upon their inspection, I was asked to show them my air filters, so I opened a intake vent and pull out a filter to show them. The technicians recommended that I change my filters more regularly (even though I had replaced that filter about a week earlier). Then, I was given a sales pitch for an overpriced (in my opinion) A/C tune up package and given a sales pamphlet. After the technicians left, I noticed that the caulking and duck tape around the edges of the access panel had not been tampered with, i.e. broken, cut, and/or replaced.My recommendation for future customers, watch the technicians do their job or have them show you exactly what and how they did it, before you pay.

It is SO hard to find expert electrical contractors. I already knew Acosta was A++ when it comes to HVAC so calling them for an electrical issue was an obvious choice. The ease of scheduling, the great communication, and the incredibly experienced and knowledgeable electrician who came to our house - wow. It’s been a long time since I had a customer experience at this level. 10/10 cannot recommend strongly enough!!

Carvel very knowledgeable explained the maintenance that's is required and cost with a time table and game plan to get them done to keep the system running correctly.

Doug was absolutely the best. Knowledgeable, professional and very helpful. He made our decision, about how to proceed very easy. Thank you so much, Doug

Geoffrey and Aheem did a fantastic job installing our new HVAC package unit. They were on time, communicated effectively, and professional during their time here. We had a gas leak afterwards that Geoffrey and Aheem took the time to track down and resolve. One of the valves was turned on that shouldn't have been. I appreciated them taking the time to make sure we were safe before they left. Gas is nothing to play around with, especially with a pregnant wife at home! Thanks for the great service, Acosta.

Heating not working Doug and Kenny came to assist. They were very professional and knowledgeable about my Heating issues. I would recommend them to anybody. It was a joy having them in my home.

Sean arrived and did a very thorough job servicing our AC/ Heating unit, as my husband watched and he was very polite.

Ryan and Dustin led the efforts to replace our furnace, AC compressor and ductwork. This was a big job that took almost 4 entire days. They were excellent throughout. We have used Acosta H&C for several years and have been quite happy with the service we have received.5/26/23 Update. Kenny came out to do the annual check on our AC system. He was friendly, polite, and thorough. Another job well done by the Acosta folks.

We purchased a 1925 house in February 2022, but never moved in until April so we never had a winter in the house. December 23 our power went out and when we got it back on one of our three units wasn’t working. This is our primary heat and hvac unit. Our upstairs unit is air conditioning only and our house had an addition 28 years ago which has a smaller heating and air unit which is 28 years old. So our primary heat is out. I spoke with Michael who told me he would try and get a technician out that day, but if not that day then definitely in the morning. I wrote a message to them in the morning asking for an ETA. Got a call at 1:30 from a Russian number. I answered and it was Jay from Acosta who told me since I wasn’t a preferred member I wouldn’t get service today. I’ve used this company twice over the past 6 months and spent over $750 with them on small jobs. He told me they could bring me a bunch of space heaters. He called me back 10 minutes later to tell me they had no space heaters, but that I could get an appointment Tuesday. He told me I wasn’t a priority even though I have a 5 month old and the heat not working was causing a chain reaction for our tankless water heater not to work. What a JOKE of a company. Will never be using them again.

They are very professional, on time, super friendly. I would recommend Acosta to my friends and neighbors which I have done and they have used them and are happy with the service as well.

Marc was on time to complete my six months maintenance service on my HVAC. He checked the duct system that was inside my house. No one has done that before and I appreciate the extra steps that Marc took to make sure everything is working the way it is supposed to work. Now I need to get my duct unit cleaned because of dust. He took the time to go under the house and there was another issue I have to take care of. Thanks Marc for going the extra mile and educating me. Need to be more of your caliber.

Absolutely the best decision I made going with a Acosta, from the initial call to get on their list to have two service calls for two locations they have been nothing but amazing. Everything service should be!!! Thank you Acosta and your awesome team!!! Happy to be your customer!!!

I wasn’t sure if I was having some issues with my thermostat. Matt from Acosta came and thoroughly checked the system and I would highly recommend him. He was thorough, explained things well and didn’t try to sell me anything I didn’t need. Trust was established and I will definitely use Acosta again.

We had our ac go out right in the dead of summer with 105 heat index and just got home with a new born. We called all the competitors and people were so rude and availability was terrible. Some saying it would be 6-8 weeks before they could install a new unit. I called Acosta and Jasmine answered the phone and was seriously so incredibly nice and helpful. She heard me out and was super responsive and had someone out to me within hours. Jeremy came and quoted a new unit. He was extremely professional. Also he was very honest on what we needed and didn’t need. Jamie and Chris came and installed the next day. We could not have asked for better service all around! Couldn’t recommend Acosta more!

Josh was an excellent technician. He is very informed about his company’s products and the way things work.

Andy B came to our home about a week ago. The 18 yr old Trane unit had seen better days. He and Andrew Edwards developed several bids to either repair the old equipment or upgrade to newer equipment along with adding some insulation in the attic along with increasing a return duct size. In the end I selected door number 2 : ). The price was reasonable based on all the work that was accomplished over two days by Quentin C. along with Alberto S and another newer employee that I met today. The install crew were very friendly, informative, got us cooling the first day, the installation was done VERY professionally and overall my wife and I are extremely happy. We will be going on a yearly contract with them to ensure our investment in HVAC equipment keeps running good. Glad to be an Acosta Heating and Cooling Customer!

Christian came out and assessed my HVAC unit which was not putting out any cool air. In a short time he determined a couple of parts that were not working. He explained all my options to me and in the end I chose to have the repair done and he quickly got that done too. He was extremely friendly, professional, and respectful

Jake was awesome and I had complete confidence in him. He was on time, polite, professional, and took time to explain things in detail to me as well as show me photographic evidence of the problem.

I can't say enough about Jahlani! I love it when he comes to service my unit as he always has a smile on his face and is extremely knowledgeable and professional.

Josh was a good worker and he’s very professional and he did a great job. Thanks. He has excellent service.

Second review: Irvin was an excellent technician explaining everything he was going to do and reviewing it at the end. Excellent experience overall!

We have used Acosta for HVAC and Electrical work and they are always on time and professional. They have incredible customer service which is what keeps using them over and over again.

I had a clog in my overflow line on ACThey came out spent literally 10 min … and said the service was $400Billed my 80 year old Mom on her credit card. When questioned they responded that was what they are instructed to charge … no explanation at all ! They used no parts … so 20 min of labor was $400I left a VM for owner on service line and never got a call back

Of the 4 contractors i had out to give me a quote Acosta was the only one who was trying to sell me an effective HVAC unit at a reasonable price. Every other contractor had some kind of payment plan or service guarantee (Acosta offered almost as good guarantees) that they tried to attach to the price of a new unit. Straightforward, effective company. Can’t thank Josh and his crew enough for their help.

Issues identified. Consultant came to discuss. Decided on a course of action to repair and defer replacement due to low cost and age of furnace.

My original review of 5 stars was left before my installation was complete as I anticipated no further issues. Unfortunately many problems occurred and I can no longer recommend this company.

The Techs were professional and knew what they were doing. I like when a job that is done with no problems and they have experience doing a split level hvac system many times.

We have used Acosta for years. It’s always a good experience. CJ did a maintenance service visit today and was professional, knowledgeable and very nice.
Thank you.

Acosta provides great service. Employees that come into our home are always friendly and professional. They respect our home and leave it as clean as when they found it.

I sincerely have no words to describe the incredibly beyond excellent service and work this company has giving me specially the good manners, patience, good service, incredible business manners the technician by the name Joshua gave me with the work I needed to be done. Joshua, you are beyond excellent. It’s been such a pleasure to see a young man with so much to give to a client. Thank you is nothing for what I want to express to this company and to Joshua the technician was sent to me. This company (Acosta Heating and Cooling in Charlotte NC have the best BEST service I have ever seen these modern days. Thank you to all of you but most of all THANK YOU to Joshua.Joseph D

I use Acosta for all of my maintenance needs for my home and business, so when it was time for a new unit I gave them an opportunity to quote which I compared against two other vendors. The quotes were all in the same range so I went with Acosta due to warranty and previous experience, and I’m glad I did. The variable Lennox system Eric recommended is nearly silent and the comfort level of the house is great without extreme amounts of air howling through the vents. Initially there was some troubleshooting which John fixed conclusively and methodically. Service levels I’ve come to expect from Acosta, 10/10!

When I bought my house 9 years ago, the AC unit died a few months later. Acosta was the company I chose to repair or replace it. They did a terrific job. I have them perform regular tune-ups and maintenance on my furnace and AC units ever since. They are trusted partners in keeping my home comfortable both summer and winter. They are friendly, professional, knowledgeable and provide great HVAC services.

System was working fine. They came to do a maintenance check, broke the unit and tried to charge us $900 to fix it. This is criminal.

We had an appointment for 9 AM for a quote and they did not show up until just before 1 PM. The quote they gave us was over $900 to install one outlet in our house. The gentleman who worked there was very nice, but the price and timeliness of them was very disappointing.

Renaldo was very personable and made sure I was in the k.ow about what he was doing. I would like him for all of my calls!

Acosta is great - I can always count on them to do high quality work and they clean up after as if they were not even there. Josh took the time to be sure he brought the filter replacement and what we did last year. He was friendly and knowledgeable and on time. We have been using Acosta for over 13 years and happy with their service.

Had the pleasure of using Acosta services and my Tech, Kenny Cooke was very helpful and knowledgeable about what I needed done and the services that best suited me. Very professional and will continue to use them for my HVAC needs.

The Acosta representative, Matt Howey, presented himself very professionally with a friendly personality. He did the annual check on my furnace systems, spending the time to ensure they were in good working order. He finished up and made sure all areas were left clean and closed up. Acosta service continues to impress.

Downgrading my review from 2 years ago. Been using Acosta for 22 years. They reschedule nearly every service appointment they schedule with me. Their technician work is good (but how would I know, really) but they have been trained on up-selling and I feel not always for necessary parts/services. I’ve asked to speak with a supervisor, but they won’t connect me directly nor provide a contact name, and no one calls back. I’m not impressed and searching for alternatives.

I'm not saying it's criminal, but when they come out to do the annual cleaning, they always recommend several thousands of dollars in repairs. This time our system was working fine before the cleaning and within 24 hours it was broken. The response was basically, we told you so. Now if that happened once or even twice maybe that is just bad luck, but 3 times in a row our working AC breaks within a day of regular cleanings seems like a pretty big coincidence. We have been using Acosta for 15 years and have had them install new AC units in 3 houses without any complaints. Something has fundamentally changed in the way they do business and it feels like they are preying on their loyal customers. I would recommend using other companies that you can trust.

John was awesome. Answered all my questions ..very knowledgeable.. helped me with a game plan to Get a new duct work project plan started

Acosta was absolutely incredible. Installed two complete Furnaces in my attic and my AC units outside in one day. Very knowledgeable and friendly. Extremely professional in every aspect. I highly recommend them. A++ service!

The entire team from Jeremy, Dale, Mel, Skyler and Rochelle - were absolutely amazing! The service, products and price are simply unbeatable. All of my questions were answered and they took the time to resolve any issues or challenges I had moving forward in the process. No need to look any further - this company far exceeds the competition on every level. And it was important to me - that the staff had diversity - both in office and on site. So glad I chose Acosta!

Job well done. Everything explained before and after service with photos. Cleaned up any debris. Personable and answered all questions. Thank you, Jake and Zach

Very professional staff - from making the appointment to the service person. Great experience

Dion tried to get my new compressor delivered as fast as he could - thank goodness it took less than a week to arrive. Ricardo and Andy were fantastic yesterday. It took them and another technician a few hours to install the new compressor. Andy even called this morning to make sure I wasn’t having any issues. Thank you Acosta!

I have purchased this system for $12K two months ago and it has stopped working for more than three times. I paid for two visits since they gave me reasons that someone try to cut the power but that was not the case. They came three weeks ago and said the compressor needs to be replaced and they will order it over night. As of today, we still out of AC. This situation, I never experience with any HVAC company. I will have my attorney handle this matter moving forward. My employees and customers are suffering from the heat and I am loosing business every single day and costing me money since it is not the best experience for customers.

They were very timely in making a heating panel repair. I called in the morning they had the job finished by early afternoon.

Doug was cordial and explained what the problem with our heating was. Very knowledgeable and efficient.

Came out to service my backup generator. Very professional and personable. Will continue to use this company.

Marc Martinez was excellent, very professional and great personality. I would recommend him and Acosta to everyone. 5 stars

Poor customer service. Came out within a day to quote some electrical work, and completed work the same day. That evening we realized the electrical repairs were not working correctly. 2 days later and still no tech to fix their mistakes. First and last time using this company- it’s clear they don’t care about customer service and doing things right.

Acosta continues to provide us with outstanding service and professionalism. Most impressive is their high level of customer care. We have had wonderful experiences with each of the technicians that have come out, including Victor, Joshua, and Ricardo. Thank you Acosta for treating us like family.

While we have not had the installation done yet, I was very pleased with Jeremy and the thoroughness of his inspection and the solutions to the issues he found. The pricing was right where we were comfortable.

Generator Maint.
Tech was very good, informative and thorough. I really liked Tony?

Incredibly diligent and amazing service. Talked to multiple people, and everyone was extremely knowledgeable and helpful throughout the whole process

Service call was requested when our heating system stopped working. Acosta rep wanted to see the outside unit and came back in the house, evaluated the issues with the heating system in the attic and gave me three possible solutions as far as repair or replacement.I told him I was not making a decision immediately and needed time to consider the suggested solutions. At that point he told me I HAD to sign a form stating that I was not going to select Acosta’s quote/service. Certainly a good way to lose a potential customer.Later I was on my deck and saw that he placed Acosta stickers on my hvac unit and the electrical box on the house. Acosta did nothing as far as repairs and did not get my business and DID NOT have permission to advertise on my property. I have no respect for a company that operates that way. I would not recommend Acosta.I had to select at least one star in order to leave my post. I would not give any stars otherwise.

Josh the sales rep came out and was very informative and professional. I decided on the Mitsubishi mini split for a upstairs loft which has never been able to adequately cool and heat due to having so many large windows and only 1 duct coming from a existing hvac. Dale the tech came the following morning along with his helpers to install it . They did a great job. Pleased with this new unit.

Sean was great. He explained everything thoroughly and gave us great suggestions.

We have bought a hvac system with them. They are now maintaining it. Always quick and friendly.

Joshua was our technician and he was amazing - so thorough, knowledgeable, and explained everything to us with all of our options, showed pictures with detailed explanations. Just above and beyond in every aspect.

We had Acosta come out when it was 10 degrees out and Christmas Eve. They made themselves available. The technician made sure the issue was solved and even made a phone call to confirm things would be resolved.

Had 3 ionizers mounted in 3 systems. Technician stayed 2 1/2 hours. Bill was over $ 1200.00. Ridiculously out of line regardless of membership.

Josh just did a semi annual HVAC servicing at our townhome and he was absolutely amazing. He was very professional, friendly, informative and helpful. My dogs accidentally escaped while I was showing him our AC unit in the garage and he went running after them to help me get them. 5 star customer service I’d recommend them to anyone.

Duke and John installed a new furnace and AC. Our comfort consultant Jeremy was also involved in the process. We have had Acosta for many years and value the openness and honesty. We maintain a service contract and have always been treated with respect and professionalism from all of the associates at Acosta. We also had our upstairs unit replaced back in the summer time and Acosta took the time to explain all of the options available from immediate repairs to a full replacement. They are very thorough, taking pictures and explaining everything they se. This is all for the benefit of the homeowner to keep systems running efficiently.

The technician was very late
He did not review the details of the service with me he just left and I will most likely change service company at the en if my contract.

Mark, the technician, was very knowledgeable about the system and answered all our questions after he completed the regular system maintenance check .

Christian (HVAC Tech) and Tony (Electrician) were great. Came on time. Took care of the services needed and helped us with updating things needed for our older house. Was won over and started the monthly membership with them.

CJ came out and service my furnace, he was very professional, he went into detail on what maintenance was needed broke down the financials an all around professional.

They were very professional, they arrived when they said that they would. Kept me informed on the progress of the installation and notified me when they took a lunch break. Showed me how to operate the thermostat. Did a very thorough job on the clean up.

I would highly recommend Acosta Heating, Cooling and Electrical to anyone needing HVAC servicing and maintenance. They went above and beyond my expectations with installing my new HVAC system in my home. Jeremy B. was very well mannered and professional when inspecting my home and consulting for a new system. He was on time and he completed the inspection in a timely manner. He ensured that our family was comfortable before, during and after consultation and inspection. When Jeremy completed his inspection of our home, he thoroughly explained to us the costs and the plan with installation. He helped us understand what was going on by explaining every step of the way. On installation day, Jeremy B., Brandon W., and Duke were all on time and completed the installation in a safe and timely manner. Brandon was very friendly and explained to us what he was doing throughout each step of the process. Duke was also very friendly and he was very professional and well mannered. They ensured that the system was installed correctly and I really appreciate these 3 men because they were all very professional and comforting. I will highly recommend Acosta to anyone for their heating, cooling and electrical needs.

We installed two duckless mini splits about 13 years ago, and recently I started having problems with one of them. I decided to look into replacing the unit with a Mitsubishi, which led me to Acosta because they are a Diamond Dealer and I knew they would be experienced in mini splits and this brand in particular. The sales consultant, Matt, came out and reviewed my situation and patiently explained all of my options and gave his recommendations for a new mini split. He was respectful, friendly and very experienced. Facing extremely cold weather in just two days, he set up the installation quickly so that I'd be warm the night of the cold snap. I was very pleased that things could move so quickly. Matt also explained that even though my other unit was working, it would provide better heat and perform more efficiently if cleaned, and he managed to do that on the same day. He worked really hard to get it cleaned because no other company had even told me that this was an option, and it had never been cleaned before. Alexis and Carvel replaced the bad unit and were also respectful, friendly and knowledgeable. They were very careful in moving my tv and making sure it got put back in the right place with all of the connections correct. I could not be more pleased with the whole experience and am very glad I chose Acosta.

Many thanks to:1) Josh Lopez (Comfort Consultant) for giving us over $1300 discounts on a new Rheem Heat Pump.2) Juan Lopez (Installation Mechanic) and his crew for installing it in our crawl space in 4 hours.3) and Christian Pomboza (Technician) for his repair work on our previous system.

Josh came out to give us a quote on hvac replacement and services. He was incredibly knowledgeable and professional and made us feel comfortable with the process. Highly recommend on his service alone!

Josh was very professional and thorough. Freon cost too much

Gregory and Brandon were amazing in removing our old HVAC system and installing the new one. Even when they came across an issue, they let me know they were on it, and that they'd get the system installed correctly. Thanks for an excellent experience from start to finish!

The technician was great did a fabulous job if rating based just off him I would rate 5 stars. But - it took over a month to get a appointment and supposedly I have priority scheduling, they cancelled original appointment at last minute, luckily I had some time to reschedule and they sent him out unprepared. He had to wait for the filter to be brought to him.

Christian performed AC Maintenance on our system today. He was very professional, courteous, and responsive to our question. I highly recommend Christian Pomboza and Acosta Heating, Cooling & Electrical.
Jerry and Carolyn Sellers

Doug was professional and courteous. He did a fantastic job on my heating system. I will recommend Acosta to my neighbors and especially the contract maintenance

Professional, knowledgeable and reliable. I’ve used Acosta for many years any highly recommend.

I am extremely happy with Acosta Heating and Cooling. Their representative, Eric Acosta arrived on time, very polite and very professional. His sincerity and very competitive price for a replacement AC system won me over. The technicians, Alexis and Alejandro arrived on time, put down drop cloths to protect the carpet, and worked diligently to complete the installation within their stated timeframe. Both technicians were very personable and polite. Very pleasant experience.

Kenny provided excellent service. He was punctual, professional and courteous.

We purchased a high end AC unit from Acosta along with the service plan over a year ago. Since that time our AC has broken 3 times and they do not have a reason or are able to figure it out. Right now it is almost 100 degrees in Charlotte and the AC went out again. They are ignoring our calls. This is the most unprofessional business I have ever worked with and we will never purchase another unit from them again. I warn you not to use ACOSTA. They do not know what they are doing!

I am an Acosta Club Member. I recently had a visit from their tech team for routine seasonal maintenance. The team always provides good communication and does thorough inspection, cleaning and maintenance. On the most recent visit they discovered an issue with the heat exchange on my gas furnace, leaking carbon monoxide into my home. Acosta provided a clear explanation for the issue, the cause and outlined some options. This was a potentially life threatening issue — I did seek alternative opinions to confirm the issue and other firms dismissed the concern after limited inspection and relative age of the system (about 8 years). Ultimately I did get confirmation of the carbon monoxide leak. I thank the Acosta (especially the agents that came to my home) for uncovering this issue and keeping my family safe. Acosta’s professionalism and thoroughness are superb and I will forever be grateful for their efforts.

Acosta always provides exceptional customer service. Jake and Carvel were on time, professional, courteous and worked efficiently. Jake answered any questions I had and did a great job explaining the condition of my HVAC system. I highly recommend these gentlemen and Acosta for any HVAC needs!I also appreciate Kareem who is the dispatcher for working with me to get my appointment scheduled. I had a tight schedule for this appointment and he made it happen!

Their club is a good way to keep your maintenance schedule on track. They are quick to respond when you have an issue. Locally owned and operated by folks who have been serving Charlotte since the '70s...

The people at Acosta go above and beyond one's expectations. The take the time to explain things to you and the time to do the job right the first time. I have had annual service plans before and no one takes the time like the Acosta Techs. The two techs I just had were the bet in several yearsI even recommended Acosta to my neighbor last year and he replaced his HVAC systems through Acosta.

Matt, the salesperson, was very good describing exactly what I needed and leveraging his experience from prior installations to discuss how it would work. Dale and Mel from the installation crew were very professional and clean in the work area. They worked quickly and efficiently to get the unit installed and running and walked me through all the work they did. Will definitely use Acosta again!

Jake listened to the problems we were having with our upstairs a/c unit.
He was able to tackle the job & made a few improvements that will allow us to check for potential service issues in the future.

I was impressed by the outstanding service provided to me by Matt Howey with Acosta Heating and Cooling. He made time to come out to quote on install fir my systems which went out with a huge lightning strike. He made sure he did an assessment and worked load numbers and gave me the details. I accepted their quote which was excellently priced and fair. After dealing with several companies I realized that I was getting the same equipment and warranties at a higher price from the other vendors.Thank you so much Matt for the attention to detail, your patience and positive outlook on life and best price point. I was not forced in any way. I would not let that happen.

Very satisfied with the experience and how the technician explained the problems with our unit. Joshua, the technician, was very professional, friendly, and attentive to my concerns. He serviced our AC and replaced the parts that could of cost us a small fortune is not taken care of. Thank you Acosta Heating and Air.

I needed a group to come out and look at my 4 year old heating unit as it wasn't heating up the house in an emergency. The technician came out and started quoting me thousands of dollars for repair. I paid the minimum which was a $5 fuse part, but they charged me over $400. You can say I'm a little incensed at the audacity of this organization and their price gouging. If your company wants to make money, that's fine just state your fees. But don't come into people's homes and start making up stuff or trying to hype up the fear to sell your products. Immoral and deplorable in morals and tactics. I will never call them again.

Professional technician and very helpful
however did not like the scheduling of tge service also had to spend all day at home to let the tech in .

Acosta delivers exceptional customer service. Jason did seasonal maintenance on my HVAC unit. He was professional, courteous and efficient. He took pictures of my unit and answered all of my questions. I was very pleased with his service delivery. I highly recommend Acosta!

Fred was on time and very professional. He provided great customer service and did a thorough servicing of both of our HVAC systems. Thank you Fred and a thank you Acosta

Great customer service and Sean was very thorough and detailed about what he did. Thank you Sean!

Excellent! Friendly Acosta staff. Answered all questions. Great folks.

Service Representative was courteous andprofessional. I mentioned to him a recent noise I had concerns about whenever the heater blower started. After completing his maintenance routine he remembered to ask if the noise was still there. It was not and he told me he tighten some screws that mayhave been the problem. He read aloud a detailed checklist of his maintenance performances. He made me aware of the cost benefit of a service plan without being pushy.I am very pleased with my maintenance service experience with Acosta.

Jeremy, Jahlani, Chris, Doug, Drew, and Stan were all great to work with - super helpful team at Acosta

Over the years Acosta has installed two HVAC systems and replaced all the duct work in my 66 year old house. Everyone on the various jobs has been pleasant and respectful, as well as very knowledgeable in their field. Most recently my aging HVAC system was replaced by Alejandro and Brandon. They did a very professional job and explained everything thoroughly.

Matt and Kenny are very professional, polite and knowledgeable. They answered all my questions -- thankful for their time and expertise. Highly recommended!!!

EDIT 2021:Dale and Mel installed a new unit at our new house this past week and they did an amazing job! Truly appreciate their hard work as well as the rest of the team. Thank you so much!Past review:After today's experience I am now a customer for life! I always trusted Acosta Heating & Cooling to the point that we had a brand new unit installed by them 2 years ago. Unfortunately, we had to make multiple calls for heat issues those past two years and again today.Due to this they sent out two tech's to work on in it and double check everything. They spent hours trying to figure out the issue, ruling out every possibility. They eventually found the issue and are in the process of replacing it.As a result of all my past issues with the heat and service calls they are helping us out financially and got us set up again on the Acosta Club. I am absolutely amazed how far they were willing to go to help us as the company we used before them didn't care or even listen to my concerns, just making an excuse for the problem instead of addressing it. They listened and understood and explained everything perfectly and didn't make feel dumb or insignificant.I truly am grateful for this company and their hard work! I will forever be a customer to them from here on out!

Needed to replace damper motor and other potential issues discovered that could be more costly if not addressed. Jason explained issues along with estimate without pressure to address now. Completed what could be done now and ordered part for future install and was able to get the system back up and running. Very impressed with his skill and professionalism. Thoroughly answered all of my questions about preferred customer plan too.

Today’s maintenance tech, Joseph Hortie, was super helpful, kind, and thorough. He found air filters that we had never changed bc we never realized they existed (and other techs had missed for several years). He reviewed the ecobee settings with me. He never seemed rushed even though it was late in the day and into the evening. Great job by him!

Acosta has some excellent, professional, knowledgeable technicians. Their process is strong. $99 to look at your work but very informative. Higher prices but I suspect their work is of very good quality. However, the bid was high enough that I need to get another bid. If they accept my counter offer I will be editing this post.

Jeremy was fantastic. He gave an honest evaluation of the state of our equipment, made the necessary repairs quickly and efficiently, and even fixed our attic stairs for us. Knowledgeable, capable, and very helpful. Courtney in the office is also terrific and kept me in the loop regarding scheduling and timing. We've been Acosta customers for many years and have always been very happy with their service and staff.

I had to replace my air conditioner units and from start to finish Acosta was a top notch company to deal with. Eric the sales person was very knowledgeable and gave us a couple of options to choose from. Dustin and Ryan did the install and they were very friendly and professional. They left my home neat and tidy. Great job guys. Would definitely recommend.

Great special on TV lead to my setting up appt. Got an immediate one for 2 hrs later. Tech was on time, knowledgeable, communicative, caring, and informative. The $20 month club is a really deal as well as it covers several issues. Thank you

Matt H handled our concern with care and resolved it by following the procedure. It was great to be taken care of!Overall Acosta team did a great job - installing a two stage - two zone heating and cooling unit - they were prompt in addressing any issues/concerns. They cleaned up well after the install.Very trustworthy and reliable - they explained in detail the reasons behind any issues that occurred. Maintenance folks were very polite.Pricing is competitive and a job well done!

I had an incredible experience with Martin of Acosta. Martin is the only technician from Acosta that was able to solve a 2 year recurring issue with my HVAC. He is the only guy I trust to work on my unit moving forward. Outside of being able to solve an incredibly complex issue, he provided first class customer service over a four day period. On top of that, he consistently checks in on me to make sure I'm doing okay and that my unit is operating to standard. He's an incredible professional who truly cares about my well-being and was determined to ensure his work was done correctly and to the highest quality.Keep this guy on staff and give him opportunities to grow as a leader within the company. He's the best technician and employee I've dealt with at the company thus far.

2021 Update: after years of loyalty, Acosta decided they were going to charge me $900.89 to replace a blower motor that took 45 minutes to change out. When I initially questioned the charge, they said it was a $1300 part. After further research, the part is listed from several places for under $700. I’m cancelling my service contract with Acosta. If you do use them, always get a quote from a reputable HVAC company to ensure you don’t get taken for granted!Review before they decided to gouge me:Always a great experience with Acosta! We bought two new systems about 6 years ago from them and are on their semi-annual service plan. Systems work great. They will provide you with upgrade options and great explanations on the benefits, but do not pressure you.

We have been using Acosta for years and have always been very pleased with their professionalism and ability to get the job done. Thank you, Chris, Brandon and Eric, for making our recent installation go so well.

Marc was my technician. He was very professional and knowledgeable during my maintenance check.

My system is only 5 years old and yet everytime someone comes out they recommend some very expensive procedures that should be done. Meanwhile everything seems to be working fine. My last air conditioner was 15 years old and never needed fixing

Christian was on time today and extremely pleasant and professional. He explained everything clearly and thoroughly regarding what was going on with my unit and what needed to be done. He also explained things to me that should’ve been explained to me when the unit was installed and were not. Thank you for the lessons Christian and thank you so much for the great customer service!

Christian arrived on time and ready to go, he listened carefully to us about our problems and experience with our previous company. He informed of of his plan of inspection and completely went through the system finding the problem. He also noticed issues that have been causing problems with our unit since the home was built. These problems were causing other issues that we didn’t even realize were related to the HVAC unit. He was very fair and did not blame the other company even though a lot of the problems were made by them. He gave us a multitude of options for repairs that were appropriate for our home. He was able to answer our questions with ease and was extremely pleasant to work with. He is definitely an asset to Acosta and we look forward to having him maintain our system for years to come.

Matt Howey came out to the house to give us a quote on repairing/replacing an older unit we have/. We were happy to hear although the system is old it is still working well and is not a safety issue as we were told by another company. We were pleased with Matt's honesty with us and we will definitely use Ascosta when we replace the system in the near future....

The guy by the name of Dale was excellent. He came to our home and made sure our system was working correctly. He took extra time to make sure my damper system was open and working in every room in our residence. His customer service skills was wonderful. He gave good advice to us on how to keep our system in good condition. Thank you Acosta for your great service.

Casey and Alejandro did a very good job on our installation. They were timely, courteous and very skilled. We especially appreciated how they worked to overcome an installation situation / challenge (which was not their fault) by staying extended hours until the job was completed.

We need to have a potential issue found during a home inspection checked by a certified technician. My realtor recommended Acosta. From the initial contact through the repair the service was excellent. Initial contact was with Kristen. She told me their scheduler had left for the day but would call me back first thing in the morning. Courtney called as promised and we were able to schedule the diagnostic the same day. Vincent arrived around 6:00 pm and went straight to work. Within 30-min he had determine it was a minor issue and was able to correct the problem on the spot. No return service call. He explained the the issue and his corrective actions. He was very polite and professional. There is no doubt I would use Acosta for ongoing maintenance and any future repairs. Unfortunately, we are moving out of the area.

Our 13 year old AC quit cooling 5am Saturday morning. Couldn't find anything obviously wrong myself so called Acosta early that afternoon. They sent Stan out within 2 hours of my call. The gauges told the story - charge Ok but in & out levels nearly the same - the compressor had failed. He was great to work with and a wealth of good info. This is why we've been dealing with this company since '98. Awesome service! They're coming back out tomorrow (Sunday) to help us get started with a new system and even bringing a portable unit to ease the discomfort. Not happy about the situation obviously, but very satisfied with the great help to troubleshoot and resolve it.

I am very pleased with the service these two gentlemen did today. They were pleasant and answered my questions.

I have had the honor to receive service from such a wonderful crew! The team from Acosta were professional from our very first meetings and exceeded expectations. Everyone so kind, thoughtful and respectful! They were genuinely concerned with providing me with a well functioning heating and air system. The work was well done and I am confident they did s thorough job. I highly recommend Acosta!! My sincerest thanks to Eric, Skylar, Quentin, Tim T, and Ralph, I will never forget you, y’all are certainly like family.2/5/2019Today I had the privilege of meeting Mr. Ronnie Falls today and he was very respectful kind and thoughtful and Acosta Really has very nice people working for their company I gave Ronnie and 5 ⭐️. On super work

Many thanks to the professionals Andrew and Jahlani. They were knowledgeable and were a joy to listen to. Knew their stuff.

A++ Technician Jake was prompt and professional. Answered any questions I had. Explained what he was doing, and what he found. Will definitely use them again!

Dale Blackwelder and his assistant (can't remember the name) did an excellent job. They were both very professional and responded to all my inquiries. They made sure no dirt left behind when left our house. I gave them 5 stars for doing a good job installing our AC unit and thermostat.

Great service and replacement of my old air / heating system. Eric walked us through the entire process of selecting the right system and the installation crew was the best. We hardly knew they were in the house. I highly recommend Acosta HVAC. You won't be disappointed.

Marc Martinez was a great Tech. Very informative on he's information. Thanks

Received great service today by Ricardo our hvac technician. He was prompt, professional and great at explaining ways to enhance our system. We look forward to continuing business with Acosta.

Josh was tremendous! He educated, provided the best option for my house, indoor air quality, which was the best option for my family.Nothing was hidden in terms of pricing. I was very impressed with Josh and Acosta Team.

We contacted Acosta to check on our 3yr old GENERAC generator. Tony was friendly, courteous and professional. Willing to educate me on specifics of maintenance. We will use Acosta again!

I have used Acosta for more than 20 years at two different homes and had a new HVAC installed at one. I would highly recommend their services.

We purchased a new HVAC setup from Acosta a year and a half ago through Costco. Our installation was botched by incompetent technicians, and has never worked correctly. It has had multiple failures though both hear and AC. We have had twenty or so service calls, and it's still not fixed. We currently do not have heat. We just received the 2x year maintenance, where we are always told that everything looked great. Yet again, it's not functioning. We have to take days off work for these constant fix appointments, and they are regularly moved to other days or canceled at the last minute. We've paid holiday diagnostic fees, gained longer and longer warranties, but are still freezing. We've been more than patient and accommodating with Acosta Heating and Cooling, but there is no point to continuous warranties, when they don't know how to fix their own mistakes. It's been a nightmare, and now we have no heat and are worried about pipes bursting in the cold.

Acosta continues to serve us well! Will call them again!

Excellent Experience. Thank you Carvel. We'll Done

We got an excellent price on a new gas pack unit along with 36 months zero interest loan. I have used Acosta the heating and cooling in the past, and have always received great service. Looking forward to a renewed relationship.

Joshua was very accommodating and took care of the maintenance as scheduled for my furnace and air conditioning. Once the work was done, he explained every aspect and gave me several options for future maintenance. I appreciated that he respected my home and left everything in order. He also changed my filters for me.

Josh (sales), Jamie (tech), and Chris (tech) combined to provide excellent service from beginning to the end. We've been an Acosta customer since 1995 and this is our third house.

Duke, our serviceman, came out at the appointed time. Was friendly and knowledgeable. Ask where a couple of things were located. Went right to work and when the job was finished, he explained what he did and why. He had me sign the appropriate paperwork and left. He also checked with me to make sure there was nothing else that needed his attention at this time. Thank you for sending this fine technician out to check my system.

They came to supply me a free quote on a new system install. They were professional, nice, accommodating, and very informative. This company knows what they are doing.

I've been an Acosta Club member for 13 years, during which time they have been coming to my house twice a year to insure that my systems are operating properly. I've never had a problem!They replaced my A/C unit 9 years ago and it's still running great and they just replaced my 20 year old gas furnace. Everyone involved in these projects did a great job. Thanks.

New top of the line furnace installed by Acosta in May 2020. Appears key component not installed properly and when unit had scheduled maintenance review in October 2020 it went unnoticed again. Repair not concluded. All service is under warranty but disappointed that this wasn’t caught prior to the extreme cold snap. Our Acosta tech today, Sean, did a great job in identifying & explaining the issue and indicated by early next week (Monday) they should have the part available. Just expect better results when spending this kind of money.

The installation crew were knowledgeable and walked me through each step of the installation process. They had great attitudes and answered all of my questions. I would highly recommend Acosta to anyone who needs AC or heating services. They are professional, timely and easy to work with.

Eric was amazing, very knowledgeable and patient with all of our questions!

Have used Acosta twice now for new system install and multiple times for general HVAC maintenance.I have found them to be extremely professional, on time and thorough in the the work they do.My entire experience - from sales to install and inspection was exceptional.Two thumbs up to the team at Acosta.

I think we were most impressed with the fact that Acosta doesn't cut corners. They were the ONLY company that said our refrigeration lines would need to be upgraded in order to operate at full efficiency (the old lines were too small). At first, I thought it was a pitch to up-sell, but Donavan said they would include them at no additional charge. He also recommended going with American Standard, which was rated #1 by Consumer Reports for the past 6 years. Two financing options were offered, the best of which was only available for a higher rated unit. Fortunately, the efficiency rating guaranteed an additional $200/yr. savings on our utility bill. We are so happy with our choice! The compressor is incredibly quiet and our house is evenly cooled. It's nice to have a unit that doesn't run all day long. And, we love our touchscreen thermostat! Acosta is the perfect example of, You get what you pay for. We highly recommend them!

Could not figure out the problem. Same problem since 2018. Unit installed by Acosta in 2015. Constant issues. Every time something new came up. Spent over $2000 on repairs and still same issue continues. Gave me resin that last service was on Feb 21 2021. Unit failed again in 2022. Tried to see if they could fix it. Said I had to pay service fee again. Will never use them again

We purchased two new A/C units in the fall of 2019. Both came with a 1 year labor and a 10 year parts warranty. We had an issue with one units compressor contractor this Spring and was charged $445 for the repair. The system was a year and a half old. We were told the compressor contractor was not included in the parts warranty. Tried calling customer service, was placed on hold then given the run around. I fail to understand why charging a customer $450 for a part that should be covered under a warranty on a new system is a better business decision than replacing the part and gaining loyalty for future and far more lucrative sales (new HVAC units, club memberships, etc.).

Jamara Was our sales rep and she was absolutely wonderful, her knowledge and attitude was spot on perfect!!Dominique was the technician we ran into out and about he informed us of the services, we told him about our scares and worries with purchasing the unit he assured they do is right.Ralph and kevin came to install the unit very quickly the time they were here definitely sped past, and it was amazing. The whole team was awesome.

I had a wonderful experience today. While I have owned my home for about 5 years now I finally decided I need to step up and participate in preventative care. Mike came out to the house and checked my heating system. He was professional and had a wonderful attitude. I will definitely be requesting him in the future. He found a gas leak and fixed on the spot. He took care of everything from start to finish and explained the process. Based on this experience I would recommend using this company and joining the Comfort Club for peace of mind.

I've been an Acosta customer for over five years. I bought my current heating and cooling system from them. They have consistently delivered great service in maintaining my system. It was serviced recently by Tony B. He was very polite and personable and he got the job done promptly! He called in advance before his arrival. The entire experience was positive from the beginning to the end. I highly recommend Acosta.

BJ and Mark have done great jobs in helping installed a new A/C unit before the hot days coming. They have answered all my questions on the new unit and completed the work professionally and in a timely manner. Highly recommend the company and the folks. Thanks!

Jason & Josh were both thorough and professional. They listened to my concerns and took the time to address them. I would highly recommend them for any HVAC service!

The AC at my home recently went out. I called a few companies and they wanted to charge me over $12,000. I decided to call Acosta because i remembered seeing the van on my way to work. When Jeremy arrived he was professional, courteous and knowledgeable and primarily honest with what needed to be done. I highly recommend them for an awesome job well done. I also signed up for the monthly maintenance program. Best decision I ever made. God Bless you Acosta/Jeremy

Maintenance service was performed on two heat pumps. Service was thorough and all my questions were answered.

Jason was phenomenal. Couldn't have asked for a better technician to come out and look at our HVAC system. He was professional, courteous, and very honest with his assessment and the next steps to take. He had my family's well-being top of mind when discussing next steps after the assessment.On a 5-star scale, I would without a question give Jason a 5+. Thank you for the timely response to our request as well and having Jason come out so quickly.

We were having an issue with a system that Acosta installed less than 2 years ago. Andy spent a lot of time to correct the issue and explain what to do going forward. Super helpful. Very consistent service from them...we've been customers for 20+ years. Highly recommend them.

Outstanding service experience! Acosta is very good at communicating throughout the entire service event. Techs were professional and highly competent Won't use anybody else but them!

With my first poor experience with Acosta I decided not to post a review because we all have bad days and sometimes parts fail and it's no one's fault. However, after spending over $18,000 on an upstairs and downstairs system it has broken twice within an 8 month period. Both times Acosta refused to come out that night to fix it. The first time I was able to convince them after several hours to come out since the system was a week old and there was an evident smell of gas though I had to listen to the manager complain that he was about to go to bed, so was I until I went upstairs and it was 95 degrees.Well here we are again and it's 80+ degrees in my house and despite being part of their club (complete rip off), there is no technician available. I didn't even get an appointment for the next business day, just the promise that someone would call me eventually.To put insult to injury the system has been more expensive in power and gas than the 1991 system it replaced. It's amazing to me that a high efficiency 2 stage system installed in 2020 would cost more per month than the 1991 system it replaced.Unless you just enjoy over paying and getting a system that breaks more often than your current almost 30 year old system, I would not even call Acosta.

We are only at the initial phase of selecting a vendor to replace our heating and air conditioning unit, but I am some impressed with the professionalism and expertise of the Acosta team member that came to our home to provide a quote. I felt like Ron really took the time to ask qualifying questions and understand what our needs were as opposed to selling features of a particular system. He was honest and not pushy at all. If we end up doing business with them and I am confident it will be a job well done At a fair price.

I have always been very pleased with the customer service provided by Acosta and all of their associates. Lauren in the office was very helpful and friendly. She went out of her way to look up my system to give me information for a replacement filter as well as follow up with me to schedule an appointment. The tech, Hunter was friendly and professional. His demeanor put me at ease and I felt confident that he would do a great job! I highly recommend Acosta!

Acosta has a great reputation around the city and rightfully so. They do quality work. However, their prices are HIGH. Andy was outstanding. Very knowledgeable, engaging, detailed and approachable. Unfortunately, Acosta was the only company I could get to visit my house due to an urgent AC issue on a hot Saturday afternoon. They kept their word and came to my house within two hours. Job was done, system was diagnosed and R-410A coolant was pumped back into my line. After working with 3-4 different HVAC contractors last few years, Acosta's price was 2-3x higher their competitors for the exact same product and service. Quality service but astronomical pricing.

I am very happy for the work performed by your tech Eric
Very curtious. Very helpful and professional
Keep up the good work.I will use him again for any service in the future.
Keep up the good service

We have been doing business with Acosta for almost 30 years, and we highly recommend this outstanding company. The owner Zeke Acosta is a person of integrity, and he ensures that all of his customers are treated professionally. The service team is always on time for appointments, and they always fix the problem. They do a great job with system maintenance as well.

The service technician was very professional. The work he did was adding 410a refrigerant to my system. The only thing I didn't like was the cost of the refrigerant itself. But I understand that with a big company, prices are going to be expensive. Over all though, great job by the technician. Thanks.

Tech was very knowledgeable and efficient. Great customer service.

We called Acosta after our 10 year old air conditioning unit went out. We had it replaced by them and in the process, the installation tech melted our siding on the exterior of our house. They did not even bother to let me know that this had happened until I went out there to look at it and brought it to their attention ... once they admitted fault, they sent someone out a week later to fix the siding.On top of the siding being melted, the tech left his used gloves and water bottle in our attic that I had to clean up and throw away after he left.Fast forward two months later- our unit stopped working completely and when I called, they told me they can not send someone out right away to fix it even though it is 94 degrees outside and the thermostat keeps climbing.I wish we would have spent a little more money and used someone more credible who has the resources to respond to emergency situations.

We have been customers of Acosta for over 20 years. We called them out to move a piece of HVAC equipment that really should have been located differently 12 years ago. The quote they gave us is simply astronomical. There’s no way the amount of work required justifies the price.

My technician, Ricardo Aponte, was professional, personable and most importantly, extremely thorough. He discovered two problem areas, gas leaks, repaired one and had me call Piedmont Natural Gas for a gas line leak. He shared video with me showing the impacted areas, to help me understand where the leaks were occurring.

We were very impressed with Eric and the whole Acosta team, who came out to give us an estimate for a system replacement. They provided useful information, a detailed overview of the basic work with clear options to enhance.Ultimately we went with a different company, largely because of our insurer wanted a straight system-to-system replacement at 2 tons.A family member used Acosta for an installation and annual maintenance, and she also highly recommends. Thanks everybody.

Acosta Heating and Cooling is an amazing company. Their whole staff are very professional and courteous. They provide exceptional service and goes the extra mile for their customers.My AC unit broke down during the summer and I called Acosta for service. They came on a holiday and was able fix my AC unit the same day. I was very impressed with their company for being responsive, punctual, and available that day. Thank you Acosta!

If you want a 5 star experience, call Acosta. The incredible individuals working for this organization provided exceptional service. We enjoyed the experience so much that we recommended them to our neighbor’s mom and her unit was installed last week.To start, Donavan came to my home and asked me about my needs, wants, and frustrations with my current unit. He didn’t push a certain brand or agenda. Careful thought and time went into the options he presented.Next, Jayson and Tim showed up ON TIME, professionally dressed, and introduced themselves. We did a quick walk through of the job and they set a clear agenda about what I should expect throughout the day. They laid out floor protection and placed great emphasis on protecting my home. After the install they showed me how to operate my equipment and made sure the unit was cooling before leaving.The new unit was an investment and I am glad I chose Acosta to be my HVAC provider.

Vincent A. was great! He was efficient, knowledgeable, and most importantly didn't try to sell me unnecessary products (other companies have tried to get me to replace my unit). He came within the time frame they said, start to finish took about an hour. It was very easy. While I hope I wont need them again soon, if I do, they'll be the first i call!

Ricardo Aponte arrived at our home to do routine heating maintenance. He was masked and followed all COVID precautions. He was very thorough and explained all of the things he would be performing on the system to be sure it was in good working order for the winter months ahead. We were delighted with his thoroughness and his explanations.

knowledgeable, friendly technician. Identified potential issues for me to follow-up and small things I can do to keep the system running longer.

I don't think I could recommend a better experience than working with Acosta HVAC and the crew that came and installed my new system today. Prompt, courteous, professional and friendly. The installers were super; Junior, and Mr. Ricardo and Tim were outstanding and the Donavan the sales representative was super informative and able to answer every question we had. The office and schedulers couldn't have been easier to work with. An outstanding example of sales, service and support. Thanks ACOSTA you folks are great!

My installation in the attic lasted well into the evening. Jason and Tim were real troopers considering all the work required. They made sure we were up and running before leaving so we could sleep in comfort. Based on my installation experience these guys are great. Two systems replaced in two days.

Andy was great! He showed up exactly when he said and was able to quickly identify the issue with my unit. Andy provided me with options and prices and gave me his recommendations as well. He was very friendly but got the job done very quickly.

Installation staff has been great, very communicative and considerate! We were pleased w Acosta pricing as well as the amount of rebates we qualified for. Looking forward to a hassle free, high efficiency HVAC for the next 15+yrs!

Ronnie was very knowledgeable and thoroughly professional. Because of a cold snap causing a high number of repairs, he was late in getting to my house. When he did arrive, the sun had gone down but he stayed until the job was complete. He is also very personable. I am very pleased with his service.

In my opinion Acosta Heating & Cooling is the best Charlotte HVAC company. During the estimate, Eric Acosta spent over an hour at my home running an energy evaluation, providing system recommendations, and answering any questions I had about the proposed work. That was a couple of weeks ago (the only reason my follow-up appointment wasn't sooner was because I was out of town). This morning, Ricardo and Junior came to my home to replace a furnace, expand duct work, and replace and old thermostat. They arrived ahead of schedule and completed the work ahead of schedule, wore boot covers in the house, showed me how to work my new thermostat, and answered all of the questions I had. I recommend Acosta Heating & Cooling as your Charlotte air conditioning and heating contractor of choice.UPDATE - The county inspectors were at my home this morning. The inspector asked to take photos of the furnace installed to be used for training purposes because the furnace installers did such a great job. After the inspection was complete, the gentlemen from Acosta even offered to vacuum the home where some dust and dirt had fallen. I declined, but thanked them for the offer. Top notch service!

Jason Rhyne greeted me with a smile and in a professional manner. He is very knowledgeable in this field and ready to answer or help you with any questions. He takes his time and does the job right. I also enjoy getting a quick text reminding me of when the technician will be arriving at your home. Awesome customer service!

Always receive professional, thorough and friendly service. Irvin does a great job explaining everything he does and what he observes.

Quentin C and his service partner, Chad, came to our home today to replace our upstairs HVAC and all related system pieces. They could not have been more friendly, knowledgeable and hard working. We received quotes from two other local companies before deciding on Acosta, and at every turn Acosta provided the most detailed quoting and honest answers. I am very impressed with both Acosta and their service pros. Quentin and Chad are a credit to the company and deserve hearty recognition for their good work. We couldn't be more pleased. Hopefully our system does as great a job as they do.

Hard working and great service. James and Tim spent 2 days installing 2 heaters and 2 AC units in 2 days. We are very pleased with the system and service we received. Later John Gentle came by to inspect and fine tune the system. To top it all off they are all really nice guys.

Update 5/18/20:I noticed my daughter's vent had no air coming out of it the evening of 5/16/20. Went up in the attic and saw to my horror a large hole in the air handler right above her duct spewing cold air. It was not there before the air guy came out and I had not been back up there since. Apparently it looked like someone tore open a hole and covered it with electrical tape that came loose. You know electrical tape...that black tape that doesn't really stick to anything including electrical. Anyone with some knowledge knows to use duct tape on ducts/ac metal due to air pressure. It is very sticky! Also there was a gash in the duct that had electrical tape peeling back along with dead roach bodies. I called Acosta and of course being a Saturday, they couldn't come until Monday. The main tech came back out as before and made sure it was resealed properly. Apparently the assistant he was training did the hole/improper seal and Jeremy did not check up after the guy. He apologized for the error and did not charge.Original review 4/23/20:Acosta is the second place I have tried here in the Charlotte area since moving from Florida two years ago. The other was a 5-star rated AC place here on Google that was OK, but nowhere near Acosta's level of service. I've only dealt with Acosta twice since January 2020, but they have done a great job regardless.The first time I had them come out was in January to fix an issue that has plagued my house since I bought it in 2018. My youngest daughter's room has a temp that fluctuates 3 degrees from the rest of the house either warmer or colder depending on the outside temp. The other AC company did a few things after they completed my service twice in 2019, but came to the same conclusion that I needed a larger duct and damper for her room. I am kind of suspicious of their recommendations after they tried to charge me over $600 for two simple parts that I fixed on my compressor for $30 in a half-hour of watching a YouTube video.The tech, Jeremy, from Acosta came out and first thing he asked was if the other company did a static pressure test. I'm like a what?! He said That must be a no. After Jeremy went up in the attic and completed the test, he came down and explained it had never been completed on the unit after 15 years in service and the entire unit was out of whack. He adjusted everything and hopefully that would fix it, but said the enlarged duct would not fix the issue. Jeremy did say a new AC unit would need to be done as mine was not up to spec anyway with different vent sizes and the unit was undersized due to the addition the previous owners completed on the house. Anyway, my daughter's room can still vary a bit from time to time but the entire house seems to get up/down to temp really quick compared to before. I also notice her room temp is within 1 degree most of the time instead of 3. Oh, and I signed up for their Acosta Club on the spot to have them come out twice a year for service and get discounts on any repairs.I scheduled Acosta for my first service in April during the Covid lock down (great timing). They called me a couple of times to reschedule, but did so well in advance and keep communication throughout the process. The same tech, Jeremy, showed up with an assistant and took his time to check everything in the attic, which was still doing fine. He then left to work on the compressor this time which had not been looked at. Jeremy later asked if the insides had been cleaned out before. My blank look must have told him again No and he said it was filled with debris from the pine trees. I never saw AC companies clean out the insides before in Florida! At the end, he said everything looked good even though it was an old system and to just keep an eye out for any changes. His only recommendation was to consider a new system in the next 5 years eventually, but no fixes that needed to be done for a couple hundred that other companies seem to come up with.I highly recommend Acosta for their great customer service!

I'd give them -10 rating if there's such option in short. Here's my experience with Acosta heating and cooling. I have hired these guys to fix my AC unit. Technician came over and spent 3-4 hours to fix the problem. A/C unit stopped working on the next day. I called them again so front office had dispatched the same technician for the second time. He came over and sold me another unnecessary service. I believed in him and paid whatever he asked me to pay but that didn't help since the A/C stopped working after a week. I called the service desk to complain the issue and this time they have asked me to authorize a fee for the visit. They waived this fee after a few minutes conversation and dispatched the same technician. This time he said it's not repairable and needs to be replaced. I was shocked to hear this! Why wouldnt he suggested this during the first visit itself?! I have decided to go with some other company and cancelled my membership with Acosta. Despite getting the cancellation confirmation over the phone, they continue to charge the membership fee that too twice every month. I am working with them and credit card company for the refund.Please stay away from this company.

Acosta has installed, serviced and maintained all of our HVAC units for the past 8 years. The entire team at Acosta is respectful, professional, responsive and wonderful to work with. In any emergency we can count on Acosta to save the day!

As usual, AC decided to kick the bucket on one of the hottest days of the year. I was lucky to have Acosta dispatch Martin out within an hour of my call. After a quick diagnostic, Martin was able to make the necessary fix and had things back up and running. Really appreciated him explaining everything to me and doing such quick work. For a larger company, Acosta continues to impress me with their service and technicians.

Had a great experience. Customer service was very helpful with scheduling and the tech Vincent was great. He quickly diagnosed our problem, and gave us a solution without recommending unnecessary repairs. Would definitely use again

Great experience with Acosta Heating & Cooling. I had never used them before and randomly selected them to perform a Spring tune-up. Very happy. There were no surprises and I didn't feel like I was being overcharged.The Acosta technician who came to my house, Dominic, was very friendly and knowledgeable.I'll definitely use Acosta again in the future.

I've been an Acosta customer for more than 20 years. Staff has always been very professional. Had a complete HVAC system, heating & cooling, installed today. The team was prompt, courteous and paid particular attention to being thorough as well as cleaning up after the installation was complete. Highly recommend Acosta.

Vincent and Erica came to my home to diagnose and repair my AC system. They arrived promptly and even greeted my dogs! After taking a look at the system they found the issues and showed them to me while explaining what was causing them. Provided me with repair option and due to age suggested a have a comfort consultant come out for a replacement quote. Very very pleased with both Vincent and Erica! If I could give 10 stars I would!!!

Matthew was outstanding. He was on-time, professional, personable, and he went above and beyond. Would use him for any service

Our AC unit quit and I called my usual company and received a voicemail they were too busy for any new calls! Called Acosta and they sent Andy B. Out that Friday afternoon! He was excellent, friendly,competent and honest about the cost of repair vs new unit. Wasn't trying to push anything or make a sale! Christine was very professional on the phone and extremely helpful. Would recommend them to my neighbors for sure!

They had convinced us that fixed our old ac unit was cheaper ,but didnt tell us that a new one was just a bit more. Had us run our credit for a band aid repair. When we needed a brand new unit. Why would we run our credit twice on your mistake? You are the professionals! No we are stuck with a band aid repair job. And still need a new ac unit..Run away.

Acosta Heating and Cooling services have been Great. Andy himself is Exceptional, knowledgeable and professional. Not a single disappointment, Andy was on time, diagnosed the problem in less than five minutes, make the necessary adjustments and completed the repairs. Provided guidance and directions in and about areas to be heads up on. Recommended an additional safety feature and installed same. Very strongly recommend this Acosta Heating and Cooling Team.

Shannon was very kind, professional, and informative. This has always been our experience with Acosta. We elected to install Phenomenal Aire and she gave us all of the information and options without pressure. Highly recommend Acosta and you will be very fortunate to get Shannon at your door!

We had a new a/c unit installed by Acosta and after the fact found out they did not install our unit correctly. We had multiple licensed professionals out to look at it and they all agreed that it was the worst install job they have ever seen. When I call Acosta to ask them to make it right I was told it would be at my cost to fix their mistakes. They were supposed to get back to me with a price and never did. If you don’t care about customer service and professional installation then use them. I will never recommend them to anymore.

I called because my AC was not blowing cold air and was 78 degrees at midnight. When i called at midnight they had sent Shannon over the first thing in the morning on a Sunday which was an incredible response time. She was courteous, knowledgeable and explained the issues and options very well. She made the repairs and replacements quick and provided an exceptional service. Also, made me aware of cutting back my trees and bushes around the AC units outside to prevent damage.

Acosta just finished a system installation for us and I am very pleased with the entire process! From the initial sales consultation done by Donovan to the actual install completed by Quentin and Alberto, the entire process was professional, courteous, and pain-free. Quentin and Alberto were very polite and left our home clean and without disruption. I would recommend Acosta to anyone

This is hands-down the worst experience I’ve ever had as a consumer. Do not use this company under any conditions. They installed my entire system and it has been an eight year nightmare replacing equipment and getting poor service. There has literally never been a service call where they have not asked for between 350 and $2000 to do major repairs. Their business model is to install poor equipment convince you that it needs maintenance twice a year and then ask for several thousand dollars per year on top of the regular maintenance fees as things continuously break down.

Acosta always has friendly and knowledgeable techs. Irvin and Ricardo came out for scheduled maintenance and walked me through their steps on what they were looking for. A+ team.

Duke and Donovan were so very professional. It is wonderful knowing that Acosta has such nice , professional employees. We were very happy with their work and highly recommend this company.

I recently purchased a place and wanted to get my HVAC system checked. I had called a couple locations and many in the Charlotte area would not service condos. Acosta was able to schedule me quickly and had no issue working on a condo HVAC system.My appointment was scheduled for the tech to show up between 3-5 pm. He showed up at 3:30 pm which was very nice that I wasn't waiting all afternoon. He gave me a nice heads up when he was heading over. The tech who came was Mike, and he was very courteous and knew what he was doing. He recommended two new parts (and gave me quotes), but did not pressure me into purchasing them, which was nice.Tl;dr great company that services condos with knowledgeable techs that don't pressure you into buying expensive new parts right away.

We connected with Acosta as the preferred HVAC supplier for our warehouse club membership. They’ve stood by their word and every tech who’s visited over the years has been excellent. Hunter, our most recent technician, was thorough, efficient and he made sure we understood the details of our warranty, both from Acosta and from the equipment manufacturer. Marcia from the scheduling center is always great at keeping us up to date with appointment arrival times, too.

When we discovered a natural gas leak near the furnace, Acosta Service Technician, Aaron Rice, responded promptly, the same day, to inspect and fix two locations on an older unit. He went above and beyond, to also thoroughly inspect my 15-year-old Trane Air Conditioning system for a few issues about which I had concerns. Aaron was knowledgeable, efficient, and a joy to meet. He listened attentively to all of my comments, followed up with meaningful questions and patiently explained the maintenance issues that needed to be addressed at this visit. He also offered to research an installation code question which will help to guide me in making future repair decisions. I couldn’t ask for more...but, I definitely will ask for him, by name, the next time I schedule service.The phone support was equally helpful, prompt, and knowledgeable. The woman who answered my call scheduled Aaron immediately, very politely worked around my availability, and explained why Aaron would be the best person to inspect the units. I was very impressed with the quality of her customer service.

James called me when they were on the way and said he would arrive within 25 minutes. They arrived at the time Donovan told me when I spoke with him the day before. From the sales process to the installation everything went so smoothly and I am very pleased that they were recommended to us by friends. We are sure to refer them on any HVAC needs in the future.

Joshua was excellent. Very thorough and made sure my system was running perfectly. He answered all my questions and was very professional.

They sent some one the next day a called after my AC stopped cooling.The issue here is no one bothered to fix it correctly. The only interest was to get me to buy a whole new equipment that they were charging me $12,000.00 for. They said my AC was dead charged me $700 for a part that didn't fix the problem.My husband fixed the no more functional, dead AC, like they said, with $6.00.I called them, and I was told they would call me back a week later and no call. Very unprofessional from Acosta's side to try and make me spend unnecessary money, especially in these hard times that we are all living

We have used Acosta for over 15 years in this house and the previous one . Their technicians are skilled and professional and the quality of work very high . All of our family now uses them .

The service I received from Andy with Acosta Heating and Cooling was first rate. Andy quickly diagnosed the problem with my system, gave me an accurate estimate of the cost to repair and promptly fixed the problem. My father was a HVAC contractor and I worked with him in this field for several years, so I have had some experience with mechanics and techs who do this type of work. Andy is one who obviously takes pride in workmanship and has excellent communication skills. If he is your technician, you are in good hands with someone doing skillful reputable work. Andy and Acosta are, as I said, first rate.

Acosta used to be a quality realiable provider. Their service over the past 3 years has declined dramatically. They don't even answer the phone anymore & when someone finally answers suffled from dept. to dept. Tech was supposed to arrive between 12 & 4 but instead didn't arrive until after 4:30. Very disappointing that I had to call 3 times before someone could give me an eta. I finally spoke with someone who pointed out some customers didn't have any AC. I reminded her it was not 90 or 100+ degrees outside only 80. Very disappointing, they used to be much better than this. If they don't get it together soon I'll investigate others for my HVAC needs.

Andy B. was on time. Very professional and work was efficiently done.He recommended me to buy some enhancements for my unit but he did not push me to buy like some other technicians from competitors that try to scare me in order for me to buy unnecessary extras!He has great personality and people skills, made me feel safe.Excellent job!

We recently had an air-conditioning issue & called the company we‘ve used for the past 14 years.We didn’t have a service contract because we’re preparing to move out of state & were told we’dhave to wait 10 days for service because the service contract customers had priority.We’ve heard Acosta radio ads for years & decided to call. Not only were they able to service uson the same day I called, their technician Vincent was exceptional. It took him a very shorttime to diagnose the problem & he walked us through the various options. We had a workingair conditioner in a matter of minutes.We’re extremely happy with the results & are very impressed with Acosta & their staff. Highly recommendVincent & Acosta.

We are grateful that our A/C is now working - but I have to say that I am disappointed in service. I was expecting to pay a diagnostic fee, but I was not anticipating an additional charge of $130 for the technician to simply strip and reattach a wire. That is an outrageous charge for a 30 second task. On top of that, we were told by Acosta that we would be able to apply a $50 online coupon toward our repair bill, but were later told by the technician that he would not accept that coupon. Overall, I feel like we were substantially overcharged.

These guys have recently replaced one of our heat pumps and we have a couple emergency issues on a couple others. They are responsive and very good communicators. The work quality is good too. This is coming from someone who after 17 years in this home and about 7 HVAC companies who have worked on our home is finally happy to find folks that know what they are doing and are easy to work with.

I had a fantastic experience with Acosta Heating & Cooling. I needed to have a water leak inspection performed. Trevaris Powe, the HVAC technician who worked with me, was great. He patiently and professionally carried out his service, explaining everything he was doing. I felt so at ease with Travaris around - he has a calming presence. I felt like I got amazing value for the price I paid. And I can easily recommend Acosta to anyone needing HVAC help. They are friendly, fast, and professional. Call them today!

Jeremy with Acosta is THE BEST. He worked diligently to repair my AC system, which required a professional modification of parts to jive with my older AC. It unfortunately involved much more time & effort than he originally projected. However he took it all in stride and completed the job in a very professional and friendly manner. I recommend Acosta & specifically Jeremy.

Excellent experience. The technician, Stan, was thorough an honest. After being scammed (and lied to) by Morris Jenkins, it was a breath of fresh air to use Acosta.I went ahead and joined the Acosta Loyalty Program, so I'm very pleased.

Andy is a great technician! He was very courteous and knowledgeable. Within two minutes of being here he already knew the issue and how to resolve it. Within an hour he solved the problem and I was able to get back to my life, with AC! I would definitely recommend him. Wonderful service!

The workers who show up are always professional and take really good care to keep the house clean. I like the scheduling app that keeps you posted when they’re on the way and all the customer service agents are very helpful.

I have been a customer of Acosta for over 20+ years, they have not only serviced my systems and sold me a complete system which I have had for 10 years. I have a annual preventive maintenance contract with them as well. Before I bought my current system, I solicited bids from several contractors, Acosta was the most competitive bid and saved me over a $1,000 over other bids.Over the years when I had the rare occasion to need service, they responded within hours and stayed to make sure that everything was working properly to my satisfaction. Unfortunately prior to Acosta, I had bad experiences with other contractors. I would never call anyone else they are professional and experts.

Great company! Very professional and thorough. I got a new air conditioning system recently and my experience from start to finish has been wonderful. I highly recommend you to seek their services for your future air or heating concerns.

The service technician Andy called about 30 minutes before arrival to let us know that he was on his way. He listened to all od5 our concerns and is a very patience person. We had him before and his work is very good. The customer service representative understood the urgency and tool care of everything.

The installation team of Bryan Wall and Ronnie Falls did an excellent job of removing the old equipment and setting up the new furnace and air conditioning system. They were very nice and caused not interruption to our day's activities. Both men were very courteous as well. They left everything in order, Thank you for your great staff

Can't say enough nice things about Trevaris. He did an excellent job fixing our heat in a timely and efficient way. He came across as professional, knowledgeable and friendly. It was a pleasure to meet him and are grateful for the work he did for us!

Shannon was very professional, amiable and knowledgeable, performing our request for a second opinion in a timely and thorough manner. She showed us pictures that helped us understand what we were dealing with. We chose to switch to Acosta Heating & Cooling for all our future air conditioning needs Thank you Shannon

Matthew was friendly, on time, and professional. He installed a new bathroom vent fan within just a few hours.

Just had my 1st meeting with Eric and his team, he was very professional and extremely knowledgeable. No pressure and used his wealth of knowledge instead to demonstrate the value proposition that Acosta offers over competitors. I am in the process of gathering some quotes and this was the best experience I have had so far. Keep up the great work and thank you!

I called Acosta around 3pm after I couldn't get a firm time from another A/C company. Acosta guaranteed a 2hr window from 5-7 and the technician, Andy B., showed up around 5:30. He had a great attitude even though it was HOT in my house/attic. He was happy to explain everything he was checking to help me understand what the issues were. He worked quickly and clearly articulated the issues and what my options were. I would recommend Acosta to my friends for their HVAC needs. Thanks Andy!

I had two a/c units installed today by James, Tim, Jr. and Taylor of Acosta Heating and Air. They were all very hard workers and were very good about explaining how all of my new equipment worked. They were courteous and professional and thorough. And my home is now very comfortable!!

Recently, I had new duct work installed under my home. There was a whole team of people involved with the work led by Junior. The people on the team were all friendly and eager to please. Junior is very customer-satisfaction oriented and told me out the outset that he was committed to doing the best work possible. When the work was completed, he showed me photographs of the new duct system. I would recommend any team under Junior’s direction.

Very professional and informative. Willingness to answer all my questions. Provided great feedback in checking all electrical was up to date and safe. Victor was tremendous.

I needed a good tech to diagnose my problem and recommend repairs. Jeremy did an outstanding job of explaining the situation accompanied by video illustrations. Eric followed up within the hour to provide a detailed estimate for replacement. Couldn't ask for better service!

I have been an Acosta customer for close to eighteen years, and had them maintain my systems twice a year during that time. They have replaced my entire systems and come to my home at 10 pm for an emergency repair. Their servicemen are polite, friendly, and knowledgeable, and when there is a change in personnel (which I don't like), they seem to be better than the last guy, almost always.Yes, they may be a little more expensive, but before using Acosta, I paid less, and the jobs were never done right, and I always had reoccurring problems. We had a coolant leak in one of the units and the $1700 replacement cost me $0 because of the extended warranty they provided (was included in the total quote, and unknown to me) when I replaced the units - nice surprise.Sometimes even the best service providers make a mistake or have a problem. I have been one who has had the good fortune of seeing them at their best! When I did have a concern, they always seemed to go out of their way to make it right.

Very knowledgeable and provide easy to understand options for a new HVAC system. Explained to differences and provide a good information to help us make an informed decision. They accounted for all the rebates and even the Costco offerings to show gross cost and net costs less rebates. The paper work process was done electronically without issue. However, inventory was not in stock which was disappointing but they provided space heaters to bridge the gap. Great up front work and good execution.

Very unprofessional company. Called for my AC that stopped working. They came and fixed it. It broke down again less than 24 hours later. They said I needed to buy a new AC system, $12,000. My husband fixed it with $6. I called them, they said they would call me back, and no one called. STAY AWAY FROM THIS COMPANY.

Andy was very professional and pleasant. His description of the problem with our A/C unit was clear and easy to understand. Additionally, he explained was needed to be done, the costs involved and time.His information was accurate and his work outstanding. He's a great person to have as an employee.

Acosta replaced a 17 year old furnace at a great price. I was fortunate enough to be able to call 3-4 HVAC guys to get price quotes and comparison shop. Acosta was the best price by far, almost HALF of what the best known HVAC company quoted me for virtually the same unit and the same specifications. The sales person was very knowledgeable and was able to offer 90 day no interest financing. The installation coordinator kept me up to date on everything. My installation team called 30 minutes in advance and they got the new unit installed and up and running in half a day. The installation crew was polite and courteous and left virtually no sign that they were even there.I will definitely be calling Acosta for any HVAC needs.

Always a great visit with informative staff! Ricardo was awesome! 10/10 recommend

Acosta Heating and Cooling sold me an HVAC after my 15 year old unit stopped working. It was September and hot. They even brought out some room a/c units to help keep the house cool until my unit could be installed. They have given professional and friendly service through the whole experience. I would not hesitate to use them again.

Bobby was very knowledgeable, and had our air conditioning back up and running in 20 minutes.Ronnie installed a new thermostat fast and showed me how to use it. Second time I've used this company and I'll be using them again if I ever need them

Great team of technicians that installed the HVAC system in my home. They provided clear time estimates, communicated well throughout the install process, they were very courteous and explained the thermostat functions before they left. Communication from sales person and other personnel from the Acosta office was very prompt and efficient.

I was in the process of purchasing a new ac unit/furnace with Acosta through Costco to replace our old unit when my A/C cut off. They sent out a technician same day to get our old unit running again to hold us over until the new install. They have been great to work with, amazing prices, and top notch customer service. I will definitely continue to use them to service our new unit.

Good experience, will definitely use them again

Everything about acosta was great except for not having the part i needed. So unfortunately i paid the 119 dollars for nothing. They came really fast from the time i called. I needed a 1/10th hp condenser fan motor with 1100 rpm. Unfortunately he had one but didnt fit my unit. I was hoping he would drill new holes or have an adapter plate. The technician jason was great otherwise. He was courteous, fast and knowledgeable.

Came out to do the bi-annual checkup and cleaning. Very professional and very thorough. Listens to what I, as the customer, has to say. Gives advice and suggestions with alternatives without pressure. Will be sticking with these folks!

I had Ronnie and Andrew both come by to look at the Wifi radio and control pad for my 4 ton heat pump that lost connectivity and ability to sense my network. They determined that the unit may have received a corrupted software update. Ronnie anticipated this when he was here the prior week servicing my unit and proactively brought a replacement control pad and Wifi receiver. They installed to my unit and now all three units in my home are communicating with the server and each other and my system is perfect. I am very appreciative and am very happy with Acosta Heating and Air.

Martin and Andy were great to work with. They diagnosed the problem and stayed late to get our heat up and running by the end of the day. We’ve signed up for their maintenance plan so we can continue to work with them. A great experience.

Acosta Heating and Cooling is a TOP NOTCH team. The management is very easy to work with, incredibly responsive, and very quick to please the customers. The techs love working for Acosta, they are friendly and knowledgeable, they put in extra time because they love their job, and do great work. Not many techs say they love working for their company, so that says a lot. In short, as a very pleased customer, I HIGHLY recommend Acosta to any homeowner who is looking to install a new heating/cooling system in their home.For those who are interested, here is a more detailed explanation of my experience with Acosta. I am new to Charlotte and just purchased my home a little over a year ago. My 20-year-old furnace needed to be replaced. I received three quotes from different companies, all for the exact same job (same appliances, specs, thermostats, zoning, etc). Out of the three quotes, Acosta was the clear choice. I chose them initially because they offered the best price. After dealing with them, I would have chosen them because of their price AND their service.The system they installed was a new LENNOX furnace with zoning equipment for my two-story home. It was a pretty big job, and they completed 95% of it in one day. The remaining part of the job was to program the instrumentation to engage a second zone (for the second floor). It took about 5 days for the installation manager to get his act together to come and finish the last 5%. I expressed my complaint to Eric (the sales manager/part owner) and he relayed the message on immediately. That evening they got their installation manager to come out and finish the job.When the installation manager came to program in the second zone, he noticed that there was a duct to another room that they had accidentally overlooked, and thus this room was therefore not part of any zone (it received air any time the blower was running). It should have been part of Zone 2. The installation manager told me about this, and I immediately anticipating that it would be a fight to get Acosta to come back and add that room to Zone 2. I called Eric about this, and he immediately scheduled a time to come and look at the situation. He agreed to fix the issue at no cost, which would probably have cost them nearly $1k in time and material to complete. I was amazed that I didn't have to put up a stink about it.After the tech came to fix this issue, I began to notice that my system was turning off and on at spontaneous intervals. It appeared that there was a loose wire somewhere. The entire system turned off several times per day, and I wasn't able to turn it back on until it spontaneously turned back on by itself. Since I paid close to $6K for the system, I wanted it fixed. I texted a picture of the thermostat (with a blank screen) to Eric on a Sunday evening, explaining the issue. I was again, expecting a fight. The next day I got a call from the tech explaining that he found the loose wire. In addition to finding the loose wire, he also performed further testing on my new system to measure airflow in order to further optimize the system. He spoke with me for 15 minutes on the phone, answering all of my questions politely. I came home to a system that was humming.To summarize, the Acosta team is approachable, responsive, courteous, reasonable, and great at their trade. In all honesty, the installation process didn't go perfectly smooth, but the most important part was that they were very responsive and stood by their work. They fixed everything in due time and charged nothing. Acosta is a model company. Don't think that Eric's young age means that the company lacks experience or professionalism. It's quite the opposite. Eric, his sister (and his Dad) are running a top-notch company. By their actions, it is apparent that they have a passion for serving their customers. I can tell they care more about doing a great job than making lots of money.

Great service. Purchased a new AC unit and Matt Howey gave great service, quick, and a fair price. Acosta made the decision easy. Thank you.

Staff was courteous and always wore a mask. Pleased with how quickly they were able to get new heating unit installed. Also appreciate Eric telling us about available rebates.

Had gone with another company and had been without AC for three weeks waiting for a part to come in. Called Acosta at 10 am and by 2:30 pm the same day my air is back on! Overall great experience and the technician Duke was awesome! Thank you!!!

Tony came to our home and seemed very sincere and honest. He called Union County Code enforcement and was informed, no permit was pulled for our 2015 installation; Therefore he could not repair our unit. I called Union County Code enforcement and was informed a permit was pulled. We also have a Carrier warranty. Tony was misinformed and adhered to his guidelines, and he did not charge us for coming out, but our air conditioner is still not working, so I called the original installer. Still like Acosta.

I am very pleased with Vincent from Acosta. I trusted him immediately. He found my furnace problem quickly and repaired it for a extremely fair amount. I was happy that he didn't come in wearing a sales hat trying to sell me a new unit without diagnosing the problem first. The word that comes to mind is.......INTEGRITY! Thanks, Tom Walsh

Tony came out our to my home yesterday very professional, showed up on time called me to confirm he was in route. It was raining cats and dogs and he did a fantastic checking the unit inside and outside. He did a great job explaining to us what was going on with our unit. I will recommend calling Acosta for your heating and air concerns. Thank you Tony have an amazing week:)

Justin arrived to do a follow up after AC unit installation. He was very polite, and answered my concerns, he took extra precautions to tighten up any loose ends. Thanks again to the whole installation team for making sure my family will be comfortable over the summer months.

I called to have a quote to upgrade/replace my existing HVAC system in my home. My consultant Greg, was very helpful in educating me on my options and value for each in what can be an extremely daunting and confusing task of replacing a home system. It is no wonder that Acosta is one of the highest rated dealers in Charlotte. Excellent experience.

Had some electrical work done by technician Matthew Stevenson he was very knowledgeable with the work that he had to perform and did a real good job no complaints.

Mark was wonderful. He is very knowledgeable of HVAC and and offered answers to all of our questions concerning a one or two a/c unit upgrade in our home. He also updated us with new month updated financing. All of this will help us make the best informed decision moving forward.Anthony W

I am pleased to say my issues with my a/c unit have been resolved as of noon today. For the first time in a long time, we feel comfortable in our home. Thank you Emanuel and everyone else who saw to it that help and service was delivered when it requested.Today really makes up for all that has happened with the manufacturers since last summer's purchase.

Acosta was great. They sent a technician right over and his name is Vincent and he was thorough, professional, and extremely friendly. But more importantly he was efficient in the fix the problem. I would recommend them to anybody

We have a service contract with Acosta, and are very happy with their service. People who come twice a year to inspect our units are on time and polite. We are able to get appointments using the internet and are given a window for the time so the entire day is not wasted. It is good to know that if we have an emergency with our systems we can call on people who are reliable and knowledgeable.

I have used Acosta for a few years now. They have been helping to maintain an older HVAC system for me until we are ready to replace it. They are always on time, thorough and professional. They have replaced a system for me in another home. I can count on the job always be completed to my satisfaction. On this visit, Luis noted a part that needed replacing. He was able to do it right away, helping me avoid a breakdown of my a/c when we need it most. Thank you!

Andy B. did a great job. Quick diagnosis, even quicker repair. He was on time and polite. I have used Acosta a number of times over the years with my rental properties and will continue to use them. No complaints whatsoever.

I was in need of a new HVAC system in early spring. I had 3 quotes on the work that needed to done. I chose Acosta Heating & Cooling. They came out and I was comfortable with the salesman who quoted the job, and the associates who did the actual work. The installation team was clean, friendly, professional, & respectful; they cleaned up the area they were working in and completed the work the same day. I will call Acosta Heating & Cooling again for my heating & cooling needs; they were great to work with.

Few months ago I decided I would replace my old A/C and with Costco’s reputation decided to go through them and use Acosta Heating and Air. Glad I did. I had some problems with unit but Acosta stood by their product (Lennox) and their unmatched service. I have to say they Acosta did whatever it took to get it right, and they did. Quality service is what you want go with these guys! Thank you Acosta!!

Acosta was very knowledgeable and explained everything in great detail. I have tons of confidence in the work they do and am extremely happy to be working with them on my AC unit replacement.

I bought a new System from Acosta in Feb of 2015, they came out and serviced it for the first time in Mar 016 with no issues. I got a marketing call for a $69 inspection for both water heater and HVAC from a competitor and they discovered that something had happened to the compressor. You can tell that one of the wires was not attached correctly and had touched the compressor causing a hole. This caused a leak and it was obvious to me that it had not just happened. Acosta was the only one to touch this ever. I called and talked to the owner and asked if they could come out to see if there was an error when they serviced it. His response was it would be $99 plus repair of $200-$250. His response was that the competitor that was out here probably sabatoged it and there was no warranty on this part or labor. I asked if they could just come out and see since they were the last to service and he would not do that without the $99. He then asked me how I would feel if one of my customers went somewhere else for services? Really? I bought the system from them, they serviced and if I would not have responded to the offer, it would have been without oil and ruined. Worst conversation I have ever had with an owner that does not care about me, his product or service. The competitor fixed it on the spot for his warranty price and $100 less than Acosta, before the $99. I have the part that clearly shows that this leak had been there for a while and could only have been caused due a mistake but he would not listen to that, just blame the competitor. I am done with them.

I won a New thing to learn in the House! Eco lite 3 from Charlotte knights home game. Service tech installer Shannon was awesome. I think my dog Sookie wanted to go home with her!?Doug came today to trouble shoot my ecobee.he was great, poor guy it was pouring rain. Sookie again was happy to have company. A bit pricey for a transformer but Doug was great with explaining what was happening and had good suggestions on temperature settings ! I'm a big fan of Acosta so far! With both interactions !

I had a gas leak at the outside grill shut off. After the gas company shut off the gas, Acosta gave some options to choose in fixing it. They also showed up the same afternoon and will be able to get parts and fix the issue by the next afternoon.

Thomas came to our house today and was very professional and courteous and worked quickly to help us with our heating system issues. He was very helpful and we look forward to working with him in the future. Many service technicians would not have taken the time to explain the issues and discuss the problems on Christmas Day. Thomas really went above and beyond and I appreciate him.

Rep on time, friendly yet professional and efficient.

Vincent came by today to figure out what was going on with my AC unit. I couldn't have asked for better service. He walked me through the issue while making it simple to understand. No one likes the cost to get their AC back and running, but my issue and cost was truly reasonable. I'd recommend me them to my family and friends.

Acosta tech Jahlani accessed the attic to perform cooling maintenance check. Jahlani was thorough and explained the status of my hvac system. I appreciate that he answered my questions about your two respective systems being offered now, August 3, 2022. I am leaning towards the surge protector, moreso than the ion creating system to prevent mold. I rate this Tech an A+. Best, Jeanne Russell..

A few weeks ago, during a particularly hot stretch, our A/C units stopped delivering enough cold air to keep up with our needs. I called Acosta and was very pleased with their quick response and timeliness of the service call. Bracing for the worst, I feared the technician would take one look at our obviously aging equipment and tell me everything needed to be replaced. To the contrary, he did a thorough assessment of both units, identified a minor problem, fixed it and charged one of the two units that needed Freon. Without hesitation, I recommend Acosta Heating & Cooling. Great company.

Justin of Acosta was ontime after calling to alert me he was on the way. He was polite and took the time to explain what he was going to do. He was patient with my questions. He helped me program the new wifi thermostat to my phone. Then we inspected the new coil and ac unit. He carefully checked the previous work and made a few adjustments and made certain everything was running smoothly.I appreciate the careful attention to detail and trust that this was a job well done.

Annual inspection and service for HVAC. Service technician was very pleasant. I explained to him that we recently had multiple service calls to Acosta due to heat not working properly on this fairly new unit. Since we already had 3 visits within 2 weeks due to heat not working, he should not find anything out of order.

Sherrod was very thorough and professional. There was absolutely no problem with him. Send him back here anytime.The scheduling however was disappointing, because thevservice was supposed to happen between 1 and 4. However I got a call from your dispatcher about 3.50 pm and she told me he would be there in 20 to 30 min. He came about 4.30 appx and left abt 5.30. I had not planned for that.I suggest you let your customers know what to expect more frequently. For example, give a bigger time frame a week before but refine it to an hour or so on the day of service so they can get other things done rather than wait around.

Victor was exceptional. Great customer service all around

We called about our AC not working properly. Andy B responded quickly, came to our home and assessed our unit. He is very personable and we felt gave a very good exam of our system. He also made an appt. for us with a rep to come and talk to us about replacing our system. We highly recommend Acosta and Andy B.

Always responsive and I've always been confident in the fair pricing they offer. Our technician Duke listened to my concerns and responded to them in layman's terms. I'm really pleased with Acosta's work.

Acosta heating and cooling is amazing. Service tech Andy was very professional and knowledgable. He got my system running better then it has ever before. Very satisfied and the price was very reasonable. Thank you so much.

Darren came out today to perform a routine service/maintenance on a unit that Acosta installed at my home in May, 2015. He was on time, well spoken and professional. He explained the services performed and gave recommendations so that the unit would continue to perform at peak capacity. I would gladly request him for the next service call.

Ricardo was very informative and pleasant to work with
Thank you Acosta

Semi Annual Maintence check-up. Service Tech was efficient and explained all services that he had performed. I speak highly of the Tech.

Rick is a very knowledgeable field rep and professional. I appreciate the company confirmed my appointment earlier that day. Rick took the time to take proper inspection of the home and requirements for the proper HVAC size I will need in my home. He came in and entered his figures into his computer on the spot to provide me with several grade levels of Lennox to offer me and explained financing options. Acosta appears to be certified in many areas of expertise to make them a leading company and are backed by Costco which says a lot. Their pricing is a bit high for even the low end grade level and financing options were not my preferred options, but I believe those were only choices given with the Costco promotion. If a budget were not a factor, they would be a leading choice.

Vincent was great. Called to let me know he was running 5 minutes late for 8am appointment! Very helpful, personable and knowledgable. I've used Acosta for almost 20 years. Great service.

Awful experience. We bought a house that had a new system installed with Acosta, which also included a yearly membership (which is supposed to give us priority service). Well, we had an emergency when our AC stopped working and we called them late afternoon. Customer service told us that they were booked for the day and that they’d call sometime next day to see when they could come. I explained that we had a membership and that I also had a pregnant wife in the middle of summer with no AC. They still said they couldn’t make it until sometime next day. So I called Morris Jenkins instead and they came within a couple of hours. We now have a membership (cheaper too!) with Jenkins and couldn’t be happier. Bye Bye Acosta!

Stan rocks, the field install and office staff have been super communicative and professional, and discuss with you what you may need without being pushy on sales. Exactly the type of company we want to work with. A+

Acosta was quick and easy to work with! Their technicians are all knowledgeable and trustworthy. Christian helped with our last couple issues and was awesome to work with.

I have just started using Costa, if their products are as wonderful as Tony B the service technician that was sent to our home, then I will be using their company for many years to come. Not only did he perform the inspection on my furnace, but he also alerted me to a roofing problem that I may have not known about until the worst happened!

Generac service. Tony Huckleberry did a fantastic job troubleshooting the problem.

This business installed my HVAC when my system died last year. Very nice to work with. Today was the six-month check. Ricardo was the tech. Very nice and thorough.

Eric at Acosta was on time and very friendly and spent the time to examine and explain every part of the AC replacement. Very impressed and highly recommend.

We had our servicing appointment today by Taylor B. Before I even sat down to do this, I sent Acosta an email directly expressing how I thought they had themselves a winner with Taylor. For those of us who are the ones at home when we have servicing appointments, it's not always a pleasant experience. By the time Taylor left, I wanted to have him in for lunch. He explained things thoroughly and was incredibly polite and respectful of the fact that I was working at home while he was here. I don't know if I can do this, but I request him next time, please! Thanks!

My 76 yo mother recommended Acosta to me after she was recently referred to them by my sister's friend, a Nexstar coach. I appreciated the personal attention she received, and her confidence in their work and the new system they were installing during a time when temps were in the high 90s and stubborn wouldn't leave her home.When my office temps reached 78 and higher, and my home wouldn't get below 74, I called. Bobbby in Rock Hill was efficient and prompt. I need a new unit, and am strangely confident that I am being steered in the right direction.As in Rock Hill, I need a new unit at home. (Awe. Some.) Shannon was personable and professional. She patiently explained her findings, gave her opinions and recommendations, and left us to make informed decisions with seemingly no expectation of outcome. She was here to diagnose, recommend, and repair. I trust her, her service, and the information she gave us.I definitely would recommend them!!

Donovan was great and was very good and detailed in explaining what our issues were. He provided great information about what it would take to make and design a system that was as efficient and affordable as possible. He was a pleasure to work with. Thanks Donovan!

Supposed to call before heading to my house, but never received a call, the tech, Emanuel, told me he called me three times, it is not a big deal, the big deal was Emanuel suspected me changed wiring of the control, which I never did. first he asked where a piece wire goes, I saw it goes to the air vent, he said last time the wire connected to the air vent was not there, and I was told the warranty will be voided if any changes were made by me. It was wired by the first team and explained to me no air vent is needed. I was told the reason of not cooling is incorrect wiring. The unit is installed in Jan I guess the cooling was not tested, at that time, since the wiring has changed I am concerned if the heating might not work when winter comes. I bought the unit through Costco just for having a peace of mind, but for two hot days( first day no tech available have to wait next day), no cooling plus bad experience with service make me worry for coming years now.

We were very pleased with the service we received from Acosta. They did a through examination of both of our units and let us know what needed to be taken care of. Hamza explained everything that he did. He was prompt, and very professional while at my house.

Acosta has been servicing our HVAC systems for over a decade. They are courteous and totally trustworthy. Today was no exception.

I have been a customer with Acosta for almost 10 years. Service has included maintenance as well as a new Lenox hvac and furnace. I had an ailing system that was freezing up and Acosta came out and quoted me 1275.00 for 4 pounds of R22 refrigerant. I looked online and I could buy 10lbs for $160.00. They say their techs don’t push sales but that is all this guy was doing and the price that they were trying to charge for Freon left no option but to buy a new system. In the end I bought a new system from another company for almost half what acosta was quoting. Do your homework, this company is gouging it’s customers! Or in this case it’s former customer.

I cannot help but this these ratings are manipulated. Today, my air conditioning went out at 330PM. i made a service call and am willing to pay for an emergency. The tech (who was nice) called and said he could not come today. this is a business model that is not sustainable. It is 90 degrees in the health and my husband is ill. I was told that the office will call in the morning at 8AM (when i am already at work). No other options were presented to me. i am one of their comfort club members so not sure what that 40$ extra per month gets me.

Fred did a great job servicing my HVAC. He was very professional and punctual.

Stan E. did a great job recognizing the problem and fixing my thermostat. Also helped with tips on how to reset it when it does not work properly. On another occassion, I had Martin G. and he too was very helpful and informative. He fixed the issues and gave good suggestions.

*Update* Editing my original review and moving from 1 star to 4. The new zone board they installed turned out to be bad, so they installed ANOTHER one and the heat seems to be running fine now. I wish the dispatcher/operator would have done a better job communicating what was going on, as i had trouble getting a quick response and setting up the final appointment, but Acosta made it right in the end.After spending $1300 and having to stay home on 5 different days, my heat doesn't work, and I've gotten no response from Acosta. I called initially because one of the zones in my home wasn't heating properly, and we discovered some parts needed to be replaced. Since the job was completed, my heat keeps shutting down. Acosta has sent techs to try to to diagnose the problem, but I get a different explanation everytime. I've tried to be patient, but after calling at 5 yesterday, and not receiving a response, I began to get frustrated after sleeping in a heatless house in the 27 degree weather. The techs are friendly, but I can't recommend this company...

Acosta is a good company, but you should be aware they are very expensive. We had service done and I felt the charge was high. I called 5 other heating and air companies and they were 20 to 25% less expensive for the exact same service. I called Acosta to ask if they could explain why their pricing was so different. The only response I got was It's the book price...nothing we can do about it. I wasn't expecting a discount or refund, but they couldn't even tell me why they charge as much as they do. Very disappointed.

Quentin and Chad performed installation of AC equipment at our house. They were courteous and professional. Called us to notify of their arrival, updated us with the status during the installation process and completed their work by the late afternoon. They did a great job getting the work done on a hot humid day.

I was introduced to this company through my Cotsco membership. Donavan Garrison, comfort rep was very detailed in his presentation. Their workers were respectable to my home and cleaned up behind themselves. I am very pleased with my dual unit. If you are looking for quality, professionalism and integrity then you should check them out.

I recently asked Acosta for a quote on a HVAC unit through COSTCO. Greg was the individual I worked with. He showed up on time was extremely polite, respectful to me and my home and was very professional. He took time to check out my home inside and in my crawl space. He spent a great deal of time going over everything he found and what needed to be done. He allowed me to ask several questions and ,answered them so it wasn't as if he was speaking another language. My only disappointment was they were MUCH more expensive then any other quote I had received.

Acosta H&C has the worst customer service in the world. They installed two new H&C in our home 2 years ago. Last week, during the heat wave, one of the A/C units stopped working. Keep in mind it's 100 degrees outside. I called & they said it would be a week before service. Three days later I called back & said they needed to do something. They said, sorry, but since we didn't have a service contract we went to the back of the non-service agreement line, too bad, so sad!, no exceptions! We called our neighbor who said they had an excellent H&C service company. I called them & they asked if the unit was completely not working & I said not working. They came out the same day. They said they give consideration to people who's unit is not working at all. Not my PREVIOUS service company who installed the units less than 2 yrs. ago. Caveat emptor!

Andy B came back to perform the six months scheduled maintenance on my new hybrid fuel heat pump with gas furnace plus check out second heat pump. The hybrid system is high tech and needed a few adjustments, but Andy took care of them in a few minutes. We continue to ask for Andy by name when we fall Acosta.

I have had a maintenance agreement with Acosta for the last 3 years and they have always been extremely responsive with same day service whenever there is an issue. This year has been particularly tough because my systems have reached the 10 year mark and one of my units needs to be replaced. They were very helpful explaining all of my options, why issues are occurring and how best to resolve them. They never pushed the most expensive options and were very consultive on how best to resolve my HVAC options. I would highly recommend them to anyone who wants to keep there systems running at top condition, well maintained, and last as long as possible.

Donavan treated me like family. He took the time to make sure I understood every step of the process. He was more concerned with me getting the most efficient system for my house instead of making the biggest sale. I got some quotes from some competitors and they were leading me to the most expensive unit with a weak explanation for why it was the best for my house.

Wonderful service and Aaron did a great job in checking out our furnace which is just a year old. Very concise and explained things well. The previous technician did not put the filter into the furnace and told us not to until the summer was off. Thought that was rather strange, and Aaron made sure the filter went in.

Purchased a new A/C system through Costco with work performed by Acosta H&C. Greg came out to quote the system and explain what the job entailed. Teddy & Mark came out on the appointed date, performed the install and cleaned up the site afterwards. A very good experience done thoroughly and professionally.

From the first moment that we started inquiring of Acosta for our air condition needs, we were Very impress! Everyone that we encountered were very knowledgeable and kind. They were not pushey and they explained what was wrong with our unit, and told my husband and I, what could be done to correctthe problem. Greg answered all of our questions and took all the time that we needed to help us with all of our needs. We enjoyed having this gentleman in our home. Thanks Acosta, for sending us a good person to serve us. Rating Acosts Five Stars!!!Mr & Mrs RankinCharlotte, NC

I was very satisfied with the presentation. Was almost considering doing business with them. My heat was working that morning and now it is not. I did not touch the unit or anything. Made several attempts to contact the person that came out but no response. So is not a coincidence my heat is not working now

Martin was my technician and he was very professional. He explained to me everything he was doing and took great care of me. He is an asset to your company!

Great sales staff...but not so great install techs. Purchased an $8k heating system and relocated my AC unit. Heat worked fine after install, but AC unit leaked out Freon due to poor soldering and the system wasn't pressure tested! 1). Tech came by and checked the AC unit and left the electric panel off the unit and the screws blew away and didn't fix the unit that day. 2). when the tech showed back up to repair, he pulled up in the driveway, went into my back yard and proceeded to work on the unit without letting me know he was there...not good these days! 3). Had to ask (3) times for carbon monoxide sensors. 4). Install work didn't pass inspecting...installed a drain pipe onto my driveway and didn't properly secure electrical cables. Note: If it wasn't for Kelly (sales person) I would have given the install an 0 stars!

John came on time and was polite and friendly. He moved his truck when I told him the new washer I ordered might be coming. He was careful to explain what he was doing as he worked - he knows his heating and cooling stuff and he is a Pittsburgh Steelers fan! He is a very capable guy.

Late Friday afternoon, newborn baby at home, and of course the AC goes on the fritz. I called Acosta and gave my info and Andy, one of their service techs, called me back within 15 minutes.I explained to him what was going on w/ the AC and he came over to see what was going on. Really nice guy. Wasn't here to up-sell and understood that it was Friday early evening and we had a week old baby in the house. He explained what the issues were and what was needed to fix it.3 hours later, we had AC again. It was an unexpected expense- but he made it as easy as possible. I'd recommend Acosta- and Andy- to friends and family!

Donavan Garrison, who is one of Acosta's Comfort Consultant, came to give me a proposal for a new Heating and Air System. I was very impressed at how professional he was, from his uniform to his knowledge and mannerism. If Donavan is an example of the employees at Acosta, then they have an amazing team!Besides Acosta, I did have 5 companies give estimated for the job. Acosta and one locally family owned business were the two companies that I finally had to make a decision over.It was very difficult because both companies were highly professional and had an excellent service record. Ultimately the decision came down to the brand of equipment that was being offered.I would highly recommend Acosta Heating and Air because they are one of the premier companies in the Charlotte area!

Ms. Jamara Williams, Comfort Consultant from Acosta Heating & Cooling came out and did a great presentation on air conditioning and heating. I was very impressed with her knowledge of how the equipment work and how her company works. Thank you for taking time to come out.

Always love the Acosta team. We're loyal to them because they are loyal to us. Great folks, great company...we won't go elsewhere for HVAC.Taylor Brown was knowledgeable, helpful and on time (as usual) for our 6 month check up today.Thanks Taylor and thanks Acosta!

Matt and Kenny were great. Very professional, informative and nice!

Acosta was great! They were extremely knowledgeable about what would work best for our situation and even upgraded our thermostat when the provided one didn't work out as planned. I would highly recommend them.

Our Acosta installers Alexis and Alejandro were top notch. On time, professional, courteous, and explained every step of the way. Would call Acosta next time I need HVAC service.

Our heater broke down a few weeks at night on one of the coldest nights of the year. I called Acosta at 7:30 am and they sent out Jeffrey who arrived at our home before 8:30 am. He had it fixed by noon. We are very satisfied with the work and prompt attention we received. Two days later there was an ice storm. We heard from others about Acosta and highly recommend them.We have an annual maintenance agreement which provides for twice yearly check-ups. The heating and a/c units are thoroughly checked which could help avoid a breakdown at an untimely moment.

Darren came out today to do the semi-annual check up on our system. He was very thorough as usual. He found an issue with the GPS (Global Plasma Solution, I had to look it up to remember exactly what it was or did), but Darren did explain that it was the air purifier part that we had added when the new furnace was installed. Anyway, it is finding issues like this that is a great reason to maintain a contract to have the system checked. We had paid for an add-on that was no longer working, but we would not have known without inspection. Darren took care of the maintenance review on both systems in good time, we chatted for a bit and he was on his way. Darren and Acosta are 5 stars all the way.

I thought I am having a cooling issue with a newly installed system from last September. Response was really quick and proactive communication related to the time the tech would come. The tech diagnosed the issue quickly - referigerant amount- that was based on September temperatures. Added more referigerant and showed me pictures of temperature of air coming out of vent to show the effect on cooling. All set know!

Hamza,Thank you for coming out late on a Saturday! Hamza was professional, honest, and clear about what we needed. He covered all of the available options and gave his personal recommendation. We will request him next time we need service!Acosta also did a great job accommodating our emergency request. They kept us updated about the time they would be by what the would do. They were up front and honest about their pricing and all that too. We are so glad we chose them

Phil and Lauren were a great team to work with. Phil was super informative and helped educate me on my AC unit. The only negative feedback was the bad experience with the call center reps (poor customer service and no follow through).

Andy B. came out to look at my furnace and found several shortcuts a previous HVAC company had taken and even though he is a supervisor, he took several unplanned hours out of his schedule to make sure everything was fixed and up and running. Haven't had this feeling of confidence in a service technician in a long time and it's a great feeling!

Eric was very professional. He introduced him self with a business card and put on the booties. :-) My husband was home so they could talk details about our in take and out take vents in the house. He provided us with suggestions to help keep our Trane unit in good working condition. I can't say enough kudos for Acosta because we also bought a Train AC unit from them. The best suggestion I can make is to get their MSA service account. I have total piece of mind knowing that they come out annually to look at our heating and cooling units.

Meet to consider adding backup gas generator for whole house.

I’m grateful Vincent A. recommended the air purification system. Since I do spend a significant amount of time indoors and work closely with the pubic, I feel secure knowing that my improved air quality will benefit my family and clients, protecting us from viruses, allergens, mold, odors and impurities that can negatively affect good health. I highly recommend Vincent A. & Acosta for your home and/or business. Thank you.

Was having issues with my HVAC and spoke with Andy B on the phone. He asked a few quick questions, was able to quickly diagnose the problem and had the problem fixed the same day. I'd definitely use them again based on this experience.

Micah, is a great tech. Professional, on time and explained everything is was doing. He was outside working on our unit and smelled a gas odor coming from our gas meter. I called the gas company and at first they didn’t detect a leak. Micah, showed them where he found the leak. He was correct and I’m so glad he took the time to inform me and showed the gas company where it was located.

I did not have heat for 2 months. I had nothing but problems finding someone to deal with in a professional manner. A very cold period was coming & I was listening to the radio and heard Acosta Heating & Cooling's commercial. I immediately picked up the phone and was pleasantly surprised by the professionalism! From the person who answered the phone, to our Salesman Mark to the Installers Leroy & James. They didnt try to sell us anything we didnt need, they RETURNED phone calls and always treated us as a priority. I would definitely recommend ACOSTA Heating & Cooling! A very good experience in a tough time!!!

I called Acosta today, and the receptionist(Lauren is her name, I think) told me that because I was a new customer, I'd have to wait until after all the existing customers have been serviced. Never heard of a business turning away new customers. She didn't give me a timeframe as to when the next opening spot will be available either. When my AC is not working, and it's 80 degrees outside, I'm not going to use a company that has no sense of urgency to help their would-be customers.

I was able to get a next-day appointment and Janelle was very kind and accommodating. Justin was super professional and helpful and even called to ask if he could come early - so nice when you're blocking off part of the day for an appointment!

Vincent was a very professional young man. He was very helpful explaining the HVAC system and how it works and what our best options could be for our new home. I would highly recommend him.

As always, Darren H. from Acosta H&C was professional, competent and thorough. Showed up early (that means on-time for you non-Army folks), explained his observations in a clear understandable way, made the necessary repairs in a timely manner, and left the premises neat & tidy upon exit. Outstanding.

I have used this company many times for multiple sites and I cannot say one bad thing about this company. They are so polite, very responsive and quick at servicing every request I have. I will continue to work with them and wouldn't work with any other HVAC company in the Charlotte / surrounding areas. I highly recommend Acosta Heating & Cooling!

Acosta did not respond to an online web form submission requesting services. It has been about a month and no one bothered to contact me after I requested it. I guess they don't need the business.Edit: I made the request under a different name. This account is a pseudonym. I'm going to pass on your services. Businesses that don't answer their web forms royally piss me off.

I called Acosta and explained to them that I probably needed a new HVAC system and would like to have have a tech come out and give me a quote and to see if my unit could be fixed for a fair rate. I ended up getting billed $100 for 15 minutes of looking around and saying I needed a new unit, and didn't get a quote. I called the office, they said it would take a week to get someone out. So I spent $100 for nothing, and then had to replace my unit from another company because they couldn't come out. They told me they would send someone out to give me a quote, never did, instead a tech charged me $100 for telling me I need a new unit. That's not what I would call service

Paid $149 for a tune up in which the tech did nothing but remove the panel and tell me there was mold everythwere and that i need to replace the unit. Had a second opinion today, in which the tech told me that there was no mold and it was just dirt. Said system was running fine. Don't waste your money with Acosta's Tune up, they don't do anything but try to sell you a new unit.

Our experience with Trevaris was very pleasant. He was very professional and willing to resolve any issues we had with our unit. Our unit is up and running with no problems!

Bobby with Acosta Heating & Cooling came by for our furnace check today. Like so many Acosta folks we've worked with, he was on time, friendly, efficient, and effective. We're happy customers.

Great service. Very professional and responsive!

My technician was Shannon. Very friendly and knowledgable about her work. She was on time and did not pushed me to purchase anything extra. Job was done right and on time. Very professional Lady. I recommend her and Acosta Heating and Cooling.

Shannon H. and another nice Lady came out and performed our Comfort Club Spring Service. Both very professional and very easy to talk with.So far everyone we have talked with at Acosta have been GREAT!

Shannon impressed both my husband and I with her knowledge of HVAC systems, but especially our system. She is thorough and very detailed-oriented....a plus for a specialist in this industry. We highly recommend Shannon to anyone who wants a professional technician to resolve an HVAC issue.Ken and Bonnie Williams, Charlotte

Using Acosta for years now. Most recent time, Bobby was quick to come out, diagnose and repair our unit and it cost less than $400. Would definitely do business again!

Justin B. the servicing technician did a very good service in checking out our heating equipment today, he was a very professional technicianand a valued asset to to Acosta Heating and Cooling company. We hope he can continue future service at this location as he was efficient and helpful in advising us as to the ststus of our equiptment

I requested that Acosta evaluate the HVAc unit for a rental home I own.Tony was courteous, knowledgeable, and efficient. Pricing for the service call and services provided was transparent. Will definitely use Acosta again for future needs!

I cannot say enough about my experience. They put a whole new HVAC system in. The crew was so professional and thorough, and the final outcome is a second floor that finally cools down after a year and half of hot summers.

Good service. Our Lennox unit is working well, two years after installation. The only problem is the Lennox thermostat, which seems temperamental and unnecessarily complicated.

I called for an emergency repair, and they were very accomodating. It's so nice to have a company I can rely on in times like that. The technician was very nice and was able to diagnose and fix the problem quickly and easily!

I had been with Acosta for years. Finally had my ancient HVAC system replaced and they did a great job. They are now doing my maintenance. Were quick to respond to what we think/hope is a minor issue.

Shannon was great; she was professional, knowledgeable, and cleaned up (and she was good w/ our dogs). Identified a separate issue for follow up with a separate plumber (too bad Acosta doesn't do plumbing on hot water heaters).

Tony H. was amazing. He was clearly knowledgeable about everything that needed attention during our electrical safety check and review. He also educated me about the various potential safety concerns and ways to be preventive about future concerns and costs.

Through review of our systems and incredibly fast and timely installation of our HVAC. Duke and Hunter were great!

As a Costco member, I called the number on the Costco advert “circular”, & Eric Acosta came today. He is a consummate professional. I’m a retired USAF Flight Surgeon & “I know one (a professional) when I see one”. He is very knowledgeable but started by actually asking questions ! It’s a family business & as a Costco vendor, I feel I’ll be treated “right”.Eric receives my highest recommendation.

Overall Ricardo was thorough, but the timing exceeded my expectations & his quotes seemed inconsistent. Lastly, he did not identify my warranty & what’s covered w/ the work needed.

This was our first time using Acosta. Martin was great, honest about the issue and talk with us about looking into a service contract. Thanks for the prompt response to our needs.

I have a service agreement with Acosta and have had one since I bought my house 18 years ago. Small problems are identified before they become big problems. My energy costs remain low summer and winter. They installed a new unit for me when the old one had a cracked heat exchanger. When a problem arose they were quick to respond. I will renew my service agreement for the coming year as well

Micah was awesome. They responded the same day. He was on time. Very professional.
Solved our problem and did a little extra. We would definitely use them again! Thanks Mike Fairburn

The Acosta James team arrived on time and where very professional. They answered all my questions, showed me all the work that was done and who to contact if I had any issues. I was very happy with how the installation went.

It will be almost a year since we've been customers of Acosta Heating & Cooling. We've received professional care from the technicians to the customer service phone representatives. I'm happy to have found a reliable company I can call to service my heating and cooling needs.

My tech was great. Very knowledgeable and took the time to explain everything to us. He was also extremely careful and wore gloves and a mask. I would recommend this gentleman and the company.

Eric Acosta and Jason helped install my new air conditioning unit and thermostat. They were very kind and worked very hard with all of my needs! Thank you gentlemen. 5/5 would recommend!

I had a really great experience with Acosta! The salesman really worked with me to build a solution that fit my budget. And, the techs were really professional and their work looks awesome!

This was the worst experience I've had with any heating and cooling company. I've been doing business in this city for almost 20 years. All I asked is that they fix my air, my air still doesn't work and no one will call me back!!!The tech was fine, but their management teams sucks. This company need to improve their communication with their clients. We do have a choice you know!!! Never again!!!!

We've used Acosta for HVAC check-ups and minor repairs for years. Their technicians explain diagnostics and problems will to a layperson (me). I highly recommend their technician Duke B.

Great, trustworthy service. I had a last minute change in my schedule, where I needed to leave my house. I mentioned it to the them when they got to the house and they perfectly timed the HVAC service allowing me to leave right on time!

Vincent was a pleasure to work with today! He was professional, and extremely courteous. He was also diligent, he took his time with the work, and then took extra time to explain to me all that he found. We will always try to schedule Vincent for our HVAC work!

This company was amazing from start to finish. From the customer service when I called in to the work the tech performed on my unit I was constantly updated and kept in the loop. Now my home is cool again all thanks to these amazing people. YOU WILL NOT BE DISAPPOINTED!!!!

Pros:0% 120mo financing through W.F. on top of the line systemPleasant/Professional staffReplaced both the GFCI & condensate pump after a handfull of faults that caused the system to shut downCons:Bait & switch on installed equipment, both furnace and humidifier came out not per contract, lesser value/capacity than expected on installed units.Sales team does not communicate with operations team, too many upsells that operations says cannot/should not be done.Install team hooked thermostat to an abandoned wire in the crawlspace and couldn't figure out why the system was unresponsive until I pointed out the error. The team additionally installed the system backwards (supply & returns reversed), couldn't trouble shoot the s30 thermostat, or boot the system.We are not pleased with the install. We do have a service contract with Acosta for 1 Yr maintenance and 10 Yr warranty on labor. I genuinely hope the service team operates differently than the install side of house.I do not recommend Acosta to replace your existing HVAC system.

AC went out on sunday at 11am. Andy was able to swing by and replace the blower motor and mother board quickly. Friendly and knowledgeable. Second time i have used Acosta and i do not regret it. Thank you Andy and Acosta.

Prompt, professional, thorough, qualified service promptly carried out by a courteous, personal ACOSTA representative.Jason should be well compensated!

Representative was polite and knowledgeable, He responded quickly. That's why they get the two stars they did.But charging an a 1400% markup on Freon, ON TOP OF THE $118 service call, because you can, is a hell of a rip off. ($15 wholesale vs $208 retail)All for a making a profit but at some point its just gouging... because you can.

Unfortunately, due to an errant installition of a drain plug when the new AC was installed, my home incured significant water damage to the point that my kitchen ceiling caved in. I ended up with damage to 3 rooms in ceilings and walls. They have been quick to arrange for contractors to handle all of the repair work and expense, but it just created a huge mess and I cannot reccomend them given the situation.

Still finding things from August 7 service appointment by Shannon H. After visit, I had to clean up empty water bottle and other trash in attic by upstairs HVAC unit and put up our hose that was pulled across the yard to the outdoor HVAC units but not put back in place. Noticed today (Oct 14) that my missing hose nozzle was actually taken off and left behind the outdoor HVAC units. Also, the screws were not replaced in the inspection panel for one HVAC unit. The panel had blown with our recent winds. Good thing it did not blow away! Very poor clean-up by this technician makes me wonder about the actual service.

Trevaris was a true professional. Came to our house both days to help assess and service our AC unit on the house. He was able to explain what the issue was and our options for fixing it.

Acosta has been wonderful to work with. They are on time, professional provide great customer service. I have been more than pleased with every single aspect of this project. Thank you Acosta!

I have my whole system replace because it was very old (19 yrs)... Acosta gave me the best deal with low monthly payment ...and best part no interest.... I got so many estimates from others company but no one was close to Acosta prices....

Service Rep Vincent came by to see why our A/C was not blowing air. He diagnosed and bad capacitor in the blower, replaced it and we had cold air blowing immediately. Great service, great diagnostic and the right answer. Thanks Vincent!

Wow! I spoke to a kind gentleman Kareem handled everything so nicely!

Vincent was so kind and professional. He knew what he was doing and diagnosed our problem quickly and easily. He is a great representative of your company. I will tell everyone about him.

Pete was kind, professional and knowledgeable. This is the best experience I have had with a contractor in years. My HVAC is working like a charm and it didn't cost me my life savings, lol... Thank you Acosta, you are officially my HVAC go to company forever....

Greg was exceptional in his knowledge of and in explaining my existing HVAC system and in HVAC systems overall. He did a great job in laying out the options, the discounts and his recommendations.

Ricardo was very friendly and provided with detailed information/updates while the work was being done and explained the issue and how it was addressed. Glad to have this resolved before the weekend, expecting guests.....Thank you!

HORRIBLE!!!!! They installed a unit that I paid 4500 for and a couple years later to find out they installed it incorrectly and it has been giving me issues with my air for these past 2 years. I’ve paid other people that showed they installed incorrectly and now they will not take responsibility for it. They wanted me to pay a “service call fee “ for them to come out to see THEIR mistake! After giving them a chance to fix it and spoke to the “manager” she laughed at me on the phone and said they won’t come out until I pay. This company is a rip off! I have pictures of what they did and because if their carelessness my unit is rusting. DO NOT USE THEM!!!!!

Donanvan G. very prompt and knowledgeable when it comes to getting the job done. Has the years and experience to know what he's talking about when it comes to heating and cooling of your home. It's always great to have people like Donanvan, a great access to your company.

Acosta did a great job & even told us things no other company had- like the fact that the filters we were using was causing unnecessary wear & tear on our heating & A/Csystem. We actually need to use the cheapest filters- good news ! The worker spentalot of time going over our system, & we are choosing Acosta for our services from now on.

Installers were professional & communicated well with us. Office team followed up quickly when a challenge was presented. Good experience

Christian added a gas line so that we could install a gas stove. Hocus a true professional. His work was efficient and complete and accomplished with minimal disruption . He is a great representative of Acosta's values and professionalism!!

Micah fixed the leaking mini split in my office and I am forever grateful. I feel cooler than ever. He even let me listen to High School Musical with no objection, just a friendly smile! #blessed

He was very nice and informative.

Our Service Technician was Christian Pomboza. This is the 2nd time he has serviced our equipment. Very professional and knowledgeable and all work performed was explained before and reviewed upon completion.
An asset to your company.

This is my first experience with them and I was very impressed

Hunter was very professional and super helpful. He was courteous and kept me informed of his progress as he completed his tasks. Acosta has always impressed me with their professionalism.

Doug was a very pleasant technician. Thanks.

The guy was too 'friendly'. Our furnace is in the lower level so I let him in through the garage. Twice he proceeded to let himself into the upstairs area without announcing himself. We did not appreciate the invasion of our home. He acted like family, not a service person.

The service tech Jake did a threat job. Explained the issue and resolved it timely. Next time I have an issue, I hope Jake is my service tech.

The folks from Acosta were stand-up guys from Greg, the salesman, to Jamie the field supervisor, and the installers, right on up to the owner. we had two new air conditioners installed as well as new matching furnaces. the upstairs air conditioner was a new high end model the mfg had just launched and didn't seem to be functioning properly right out of the box. the mfg sent out its own tech, adjusted the system settings, but it still didn't seem like it was working quite right. The Acosta guys listened to us, came back out and sat in our upstair family room. they said it wasn't as comfortable as it should be, pulled the machine, and installed another one that worked like a champ. Acosta was more interested in customer satisfaction and doing the right thing than taking the easy way out. that is not something you see every day. great guys i would highly recommend. jb

THIS COMPANY's RATES/COSTS ARE VERY INFLATED!!! I called then for a no heat call last week and a tech came out promptly the same afternoon. The tech diagnosed the problem in 10 minutes and communicated that I needed a new igniter. He said it would cost about $325, plus the $95 service call. I asked him how much the part costs, thinking that it would be in the $200 range and that they would charge me another $95 per hour to install( it only takes 15 min tops ) . Well, he did not know the cost of the part, so I told him to go ahead trusting that the part is probably expensive. The temperature was also going down into the teens that night so we needed it fixed asap. Well, after the fact I researched the cost of the part and it costs $42. I asked the manager at ACOTSA how they get to a $421 bill for the change of a $42 part, and about an hour of labor. He explained that their labor rate is actually $200 per hour, so one $42 part and service call of $95 and $200 plus for an hour of labor??? I am still confused and feel very ripped off.

Hunter did an awesome job explaining the issues and giving multiple options for the required fix. He was friendly and very professional and represented Acosta very well. I would highly rate Acosta based off my experience with Hunter.

Quentin and Sean arrived on time and were professional in their appearance and manner. The job they came to do was completed to perfection. I would request them for field service again. Quentin was the lead on the project and he took pride in the work he completed.

Very knowledgeable staff! Very professional and made us feel comfortable speaking about our budget and concerns. Shannon did a great job on our furnace!! Highly recommend!!!!

I have used them for a number of years both for maintenance and when I needed a new system. They do what they promise to do, are professional in their dealings and seem to be priced fairly. I would not hesitate to recommend them to a friend.

Acosta replaced our Heating and Air Conditioning in January 2015. The entire process was professional, courteous and stress-free. The system was replaced in one working day. We are very pleased!

Taylor B. Is professional, friendly, and gives excellent customer service. I highly recommend him as well as all the Acosta technicians that have serviced my heating/air for at least 20 years.

Andy, and his side-kick Hunter, gave me an evaluation of the HVAC system at a residence I was planning on buying. They were punctual, professional, proficient, and personable! Who could ask for anything more? A pleasure!

Acosta was very friendly and great at scheduling me on the same day I called. Tony B., my service technician, was prompt and very knowledgeable about my AC systems and got the problem taken care of in no time!!

Vincent came out today to do my annual maintenance. He was friendly, efficient and knowledgeable. All qualities I’ve grown accustomed to getting from Acosta tecnitions

Acosta was punctual, efficient, and personable. They offered additional services in a non pressure, non salesy way. They were clean and wore mask and gloves I recommend.

Sherri was efficient and very pleasant.

Had a problem after hours on a Wednesday night that left us without AC. The answering service took the call and Demarcus called us a short time later. He came out at 9:00, fixed what turned out to be a simple problem at a reasonable price. He offered great advice, was fair and honest. I will definitely call Acosta whenever I need HVAC work!

Taylor, our technician, is very friendly and has helped us out many times! We have used many companies and Acosta has been the most reliable and trustworthy.

Purchased a new hvac system through Costco program. Highly recommend this company. Everyone from sales to install team were great to work with.

Taylor gave proper attention to his job at hand and properly advised on upcoming parts replacements. He was both professional and friendly. I recommend his abilities.

Excellent technical assistance for superior products. Friendly people on phone and in person.Taylor B. arrived promptly. He was quick, efficient, and friendly. I would recommend him to anyone.Henry Loehr

Acosta is always friendly and completed the services we requested at an affordable price. Andy is very professional and makes sure you understand what he is doing on his visit. Thanks Acosta!

The tech was professional, informative and helpful. Ironically, our heater started working as soon as he arrived, but he still did a complete check of the system and provided instructions if we encountered this situation in the future.

Darren Hepton came out to do a service review today - and as usual - he was courteous, on time and efficient! I trust that if ever i need anything for my heating/cooling system that i can call him and he will be there to help!

Jeremy was on time, super polite and very respectful of our home. Year after year Acosta has been a great HVAC partner!

Great job by Tony! Very thorough and professional!

Fixed breaker & installed new light fixture

Bobby was great. Provided me with an analysis of the AC and repaired it with necessary filter replacement. Recommended what to do in future but didn’t over sell me. I recommend him and Acosta Hestong and Cooling

Acosta is always responsive and trustworthy. Shannon did our service and was thorough and a joy to work with. Highly recommended.

I can’t say enough about Acosta and Shannon - even when they have to give you unsettling news, they do it with genuine caring and truthfulness! This is the best company in town and I wouldn’t use anyone else ever - they really care about their customers and it shows!

Hunter S. is absolutely fantastic. He was very timely, professional, and knowledgeable. Hunter is a great young man and will be very successful in his life. Please continue to send Hunter for our Heating/Cooling evaluations.Thank you, HunterGary Spence

Quentin came today for the county inspection. On time, courteous, and efficient. He was finished in no time and the county approved. Another great day to be a customer with Acosta!

Aaron was highly responsible and did a great job. he methodically checked every unit and gave a honest advice. I would prefer Aaron again for my HVAC Service

Acosta is consistently responsive and quality work. Technician Martin Gilley was on time and professional and quickly made the repair. Highly recommend.

Our upstairs A/C failed on a Friday afternoon. This team was out and my unit was repaired within 2 hours. From the point of contact through the service visit, the Acosta folks were friendly and professional. I was glad when I chose them to install our furnace and A/C units, and I am glad that I chose them for services

These people do not guarantee their work unless you join one of their yearly plans. Will not make any effort to rectify situation. Beware senior citizens. Thanks for your reply but I was told by your service person that was not true. I still have the same problem and can’t get the ceiling fixed until root cause is fixed. Plus she left her trash upstairs. Mask wrappers etc!

Excellent service. Arrived on time called ahead wore shoe protection and was polite respectful of my equipment, home and my time
Hunter was a great representative of your company. Very professional!

Jake did a great job.

They are trustworthy and professional. Their team is responsive and tries to find the right solution for you . Would use them again.

Trevaris was extremely polite and helpful, and quickly identified the problem with our heat. He has provided us with all of the information that we need to fix the issue. I highly recommend using Acosta.

I have had quite a whirlwind with good ole Acosta Heating & Air, from when they installed a new heating & air unit in my home this past June. If it wasn't one thing occurring, it was another. Finally after having resolved all issues, I could enjoy the cool air. Fast forward to October 16th or 17th. The temperature was a little cool, thus I decided I would try this new heating system for the first time. Guess what? When I turn the system on, nothing happened. I kept the unit on all night and all night NO HEAT. A Mr. Traveres (I hope I spelled his name correctly) came to my home and lickety split, he went up in the attic, turned on some switch (A SWITCH THAT SHOULD HAVE BEEN TURNED ON WHEN THE INSTALLERS PUT THE UNIT IN) AND i WAS IN BUSINESS. Thank you Mr. Traveres & Acosta. Thank you.

Shannon was our Technician today. She was so professional and took care of our situation quickly and efficiently. First Class and thank you!

I have used Acosta to install HVAC systems at two homes over the last 2 years. They are professional, very reasonably priced, do excellent work and I have referred them to my neighbors.

Ricardo was a terrific technician. Very professional and very friendly and easy to deal with. He was clear on everything he did and was going to do. Just a terrific experience

Had my A/C checked out - just moved in and wanted to be sure everything was OK Acosta was early - they didn't try to sell me anything which I really appreciated, Martin explained everything and answered any questions I had. I really appreciated that, and I will use Acosta again

Jeremy did a great job explaining each aspect of the work Acosta would do and also had strong hands on experience and product knowledge

Technician very knowledgeable and explained everything to us.

Donovan was professional courteous prompt, paid attention to critical details and did the best job of proposal presentation of any one quoting my job. Would recommend.

Casey and Bernard were both professional and courteous during the installation. Casey kept me informed and updated to any issues or problems that arose.

Greg was a pleasure to work with! He was friendly, thorough, and professional!

Serviceman did a great job!

Hands down THE worst customer service. Not sure how rude, arrogant customer service representatives fit into Acosta's business plan, but it can't last for long. I will find another HVAC company with less attitude from the staff.

The service person cleaned dust from engineering space

Their technicians are always great. I don't feel like a rube that's being taken advantage of. Single ladies, give them a call, they don't mansplain.

Andy was great. Expedient service that he explained in laymen's terms. The first service tech never showed but it was worth the wait for Andy. He knows what he is doing.

Great company. Sales and technicians were professional, knowledgeable and transparent. I replaced a heat pump and air handler and the process was very smooth. Thanks.

Darren was great, professional, courteous, polite and even interacted with my doberman like they were best friends!He is a fantastic asset to your business!Ed Dingess

The technician Jason was courteous and knowledgeable. He showed pictures of suggested repairs gave a written outline of repair needs

Vincent was very knowledgeable and professional on his visit. He gave great advice about future service options and modifications to our existing system.

the number#1- Acosta continues refer to previous/late owner - Carrie Jones.#2 - through Acosta, I have replaced two units in this condominium 1 in 2005 another 2017.#3 - Acosta wants me to pay for replacing at wide that was installed by its technician in the amount of $129.80. Also the you want it was not serviced on top of the building say something. No coils washed or anything.

Felt a little underwhelmed, checked voltage, flame looks good, that's all? Question whether it was a full check. Tech had limited knowledge about no light in thermostat, thought batteries might work?

The tech BJ is honest and addressed my concerns. One thing is being monitored because it worked properly when he was at the house. He laid out a monitoring plan.

Dominic called prior to arrival, introduced himself and checked hvac system during a thunder storm. He was very thorough and hope that he can do our next checkup, thanks.

Very knowledgeable technicians. Both employees took their time and answered my questions. Thanks to both of them.

Very pleased with Acosta. the attention to customer service was very reassuring. The installation went as planned. The price3 waqs the best I found in three estimates. Highly recommend

Have your AC been working fine and After Acosta tune-up it stopped working and you had to buy something capacitor perhaps? well you got taken for a ride, the either turned the ac off or loosened a wire waiting for your call.

Prompt response. Transparent pricing. Clear description of what our next steps were. Tech's were on time for follow up inspection. Explained findings and resolution clearly. Very professional.

I had a great experience this company. They came the same day we had a problem with her condition told us a bunch of costs and allowed us to decide about a maintenance plan that would save us quite a bit of money

Joseph is a fine technical and was very knowledgeable and helpful. We enjoyed working with him

Efficient well spoken and neat. Great job

The tech they sent us, Jake, was on time, professional, informative and helpful. I cannot imagine a better service call, this company is one of the few out there still taking care of people the way you expect to be treated! A++, won't be calling anyone else!

Micah discovered the first problem ever in our 11 year old Acosta - installed system. Finding it now prevented considerable additional expense. Micah is very thorough, and is very knowledgeable.

Ronnie did a very thorough PM for us. He was very courteous and explained everything to us.Duke did a very thorough PM for us. He was very prompt, friendly and courteous.

Love the folks at Acosta! Darren is awesome. He comes in, gets the job done and is fast and efficient. He's great with my dog too!

Representative was on time, professional, and efficient. I have full confidence in the service.They were good with the follow up.

Shannon was outstanding. Her knowledge, professionalism was a welcomed relief. She diagnosed the problem, repaired, the device and resolved the issue.

I have been with Acosta for several years now and have always been treated well with excellent service. Staff and Techs are first rate and I would recommend them to anyone seeking superior HVAC products and service.

My service tech, Andy B. was prompt, courteous and performed the checkup on my system quickly and thoroughly. Great first time experience with Acosta.

Very good experience. Installers were on time, fast, and professional. Took time after the install to explain the system and operation.

Christian arrived on time, explained everything he was going to do, and kept me updated throughout the entire process. Excellent service from beginning to end!

The technician explained what was going on and how to fix it.

Always pleased with Acosta. Martin was on time, knowledgeable on system we purchased and made suggestions on keeping our unit in top condition. Thank you

The tech Marc was thorough, friendly, and professional.

Eric was on time and spend a lot of time with us making sure we understood every option and everything that was offered. Very professional.

Received a great education on the systems and work that is involved. Very honest and transparent about everything I needed to know

Wonderful service!!! Andy was very knowledgable and took the time out to explain everything even though it was 500 degrees in the attic. Thank you Andy for being so patient and thank you for being in such a great happy mood!!! We really appreciate your service!!!

Great professional prompt service!
See Josh Lopez for a informative decision on your next purchase or scheduled maintenance.

As always it was a pleasant visit. My usual technician was out but the technician that was sent out did a great job as well. Courteous, kind and very knowledgeable.

Andrew Obank was curtious and very professional

Micah was very courteous and polite. He was very professional and got our AC working temporarily as we waited for the part. They were great!

Very easy to schedule, Rick showed up on time (actually 15 minutes early) and was really helpful with the inspection and estimate offers.

Ricardo returned for our semi annual maintenance check. Very thorough. Highly recommend him and Acosta.

I have had a difficult time getting a annual check up for my hac. To night the technition wasn't able to get to my house till 6:30. No call ahead of time. Very disappointing as this was the 4th scheduled.

Technicians that installed our system did a great job. Very professional and easy to work with.

Trying to connect with you for past 4 weeks....gave up because you were to busy twice.....one time no one even called me on day you were supposed to come.......your office called me early today and said they would give me a call after 1pm for a general time of arrival ......no one called from your office , then I get a call from Dominique (your tec) asking if I was home.....I was within 15 mins from being home......he said he had another call 10 minutes from me and that he would come right after that tune up service and assured me that that call would only take 10 or 15 minutes......I assured him that I would stay home until he arrived.......I called him an hour and a half later......no answer!......(that's what a cab company does.) had he let me know he wasn't coming I could have gone back on the road......I lost a $75 trip to the airport...... rather than let my customer down I sent some one else ......if I tell my customer I will be there, then i am there or i give that assignment to someone else who is on time......so there goes $75.....but in the end my customer was picked up on time as I promised (and I know that customer will keep calling my company) thats we here we differ!....I won't be calling you guys.......your completion will get my next call........

Jason was very polite and wore all of his protective gear, I appreciate that! He was thorough even though he came in the middle of a storm, he never complained or hesitated about doing what he needed to do.

Matthew was able to help solve a major problem the same day. He went above and beyond!

Replaced 2 units at my house , Edwin and Tim did a great job. Excellent communication through the entire procedure.

Great experience with Acosta over the years and awesome service from Ricardo during routine maintenance, very thorough and friendly guy.

Just had a great experience with Acosta. They replaced my air conditioner and heater, did a great job, prompt, good price, took care of the details, very professional.

Everyone is always helpful and professional. Duke, who came out today, is so kind and personable. They are a great company.

Shannon was professional and friendly. She worked quickly to restore our AC. What a relief. Would recommend Acosta to everyone!

Very happy with the quick and professional service we received from the time we called . Quick response an turn around got us up and running in less then three days. Outstanding !

It was a great experience he helped me out with my questions that I had and helped me to understand about the product and everything, he was very knowledgeable.

Wonderful experience with the Acosta Team. They came in and work hard to do an excellent, clean and professional job. I will definitely recommend them to my family and friends.

Not satisfiedHeat still runs excessively and upstairs is 6-8 degrees warmer than downstairs.I think some kind of zone issue.Lantz Ramm

Excellent service technicians. Thorough and point out developing issues but no hard sell to replace parts like some other companies I have dealt with.

Doug was thorough and explained preventative things we could do to help our system.

Thanks to Fred who cleaned out all the leaves in my heat pump this week awesome job!

Acosta is always great, easy to schedule, affordable. Ricardo was great, explained everything well and did a great job.

Had the best experience a collage student can have with an ac company. Most polite educated gents I've ever met. Will defiantly call this man when anything breaks.

The office agent Anna was very helpful and clear about how the service would be scheduled. The technician Martin was polite, knowledgeable, and efficient.

They were knowledgeable around a mini split and made the replacement of our unit fast and easy.

Ricardo and Jahlani were great. They were courteous and answered all my questions.

They come out twice a year to service our equipment and always do a great job and love the warranty on the UNIT as well thru them.

Ricardo was very professional, courteous and helpful in providing the services needed

We had a visit from Eric ACosta and where very pleased with is presentation of his product. He was also very good at applying the product to what had to be done in our home.

Jasmine and Skylar in customer service are top tier! The technicians are professional and knows what they’re talking about. Thank you for your service!

Purchased an ac unit from Acosta in 2011 a year later the blower fan went out although it was under warranty, they replaced the part for free but charged me 400.00 labor!!!!! Now today 8/29/2014 the same thing just happened, and the system is ONLY 3 years old. I will NEVER purchase anything from this company again, and I will definitely start spreading the word on the garbage they are selling off under the auspices of equipment. SAD!!!

Martin did a fantastic job replacing our HVAC motor. He was on time and talked us through the entire process.

Excellent! Andy is an excellent knowledgeable technician He is also friendly and kind. He is a keeper - Acosta is lucky to have him!

Trevaris was a very skillful technician who answered all my questions. I will certainly request him for our next appointment.

Nice to deal with a great company from appointment process to work detail.
Duke was professional and courteous.

This was a routine heating system check.
Acosta is professional, courteous and timely.
I highly recommend them b

They do a great job and remind me when maintenance is due. I've been very satisfied with their service.

Greg gave me all the information that I needed. First impression was on point..professionalism & honest informations. It's a rarity nowadays. Totally will reccomend Greg to all my family & friends

Andres was on time, polite, and answered my questions. What more could I have wanted from an HVAC guy? I highly recommend Acosta.

Acosta replaced my entire HVAC three years ago, and serviced it annually ever since. I cannot think of a single thing they could do better.

We have used Acosta Heaing & Cooling for many years. They have been very dependable and efficient. We don't hesitate to recommend them.

Acosta just serviced my mother-in-law's unit as well as our unit. Great service! We highly recommend Acosta Heating & Cooling!

An awesome experience! Shannon came in diagnosed the issue and got our furnace fixed quickly. Much appreciated!

These guys rock! Service today done by BJ.... good dude, very positive, very professional.Thank you Team Acosta!Joe Hits

Acosta is excellent. Great service Everytime, be it emergency repair or general maintenance. A++ definitely recommend.

Jason (service technician) was very polite and professional. He explained everything, and answered all my questions.

Martin was on time, courteous, efficient and made sure our units were functioning properly. Always happy with Acosta! Thank you, Martin!

Trey and Dale were excellent. They really did a great job and the install looks awesome.

Dominic did a great job on our AC tune up. I would like for him to handle all of the work on our systems in the future.

We called them because we don’t what happened with our ac, they come over and gives us a great service and some options to resolve the problem, I’ll recommend then, very nice people by phone and nice service with the technician Vicente!!!!

they offer a give-away prize at an event and then when you go to redeem the prize they throw on stipulations that were never presented prior to redemption. nothing like a good ol' bait and switch. What a CRAPPY business practice. worthless.

Shannon was knowledgeable, kind, and helpful. She was able to come out after dinner and find several solutions to our problem.

It is pleasure to deal with a service company that gives you a time, not a Window that they will arrive. In addition, I felt their appraisal of what was right and wrong with my system was honest.

Taylor B was professional and replaced our coil in an efficient manner. We appreciate the help to get our house cool again.

Jeremy did a great job of fixing and explaining my situation. A very nice person who is very good at his job.

Our heat went out during an ice storm. We called Acosta and they sent out someone to our house within a few hours. Darren showed up and worked on our unit until we got heat back. Couldn't be happier with Darren and Acosta!

No problems. Mark did a good ju.

Thomas came out on a Sunday afternoon and quickly diagnosed my problem. Very polite and professional. Highly recommended!

Acosta always come through for us! Pete made it to our home quickly tonight and was able to get us a temporary fix until our already scheduled appt!

Andy B. did an excellent job finding out the problem with our heat and getting our new system working. Would highly recommend to anyone needing heating or A/C service!

Jake was very thorough and explained everything that was going on with our units.

Great sales appt. super informational and thorough. Installers were like master jewel cutters. Just excellent all around.

Once again, we received Fantastic service and response time. Shannon was knowledgeable, friendly, and efficient.

Sharron was professional, courteous and followed through on our requests.
She represented Acosta very well. Dewitte McIntyre

Marty did a great job of diagnosing the issues and explaining to repair options. Very courteous and professional. Thanks Marty!

Had a ecobee 3 thermostat installed. Hunter quickly installed it, and he gave a good run through of what it could do. Seems like an awesome little device.

Quoted our job. Thorough, professional and prompt. Followed up. Would be proud of them if they worked for me.

We have had a lot of HVAC issues and many companies come out. Acosta was by far the most helpful and honest!

Scheduling service was easy, but technician didn't arrive until 5:30P on a schedule of 12-5. Service was done as expected but timing is an issue.

They were really great when they came to my home and I thought the young man that came was really great and knowledge. I will be working with them in the future. Great Customer service

Highly recommend tech Dave Harrison

$1750 quote to replace a $250 Blower motor that took 2 hours to install. Can you say rip off???

Sean was very professional, courteous, timely. Was very pleased.

Pleased with visit to check my heating. Technition BJ Hoffman was professional and answered any questions I had. I would recommend this company to others.

Currently working with them to install a generator.

Very Professional Employees!!! Text Messages was Accurate!!! Phone Call Reminder Was Appreciated!!! Thank You All!!! I Even Applied An Additional Service!!??Thank You All!!!!

Vincent diagnosed, explained and fixed the problem and we have A/C again. He and Dion were both great.

Very Professional and easy to work with.

Great experience with Acosta. Price was fair for a new hvac system and The installers did a great job putting it in.

Rick Starnes was very knowledgeable and professional. He was wonderful in attitude and very friendly.

Trevaris P. was so nice and professional. I would absolutely recommend this company based off my experience with Trevaris as our tech!

Great company! Very informative on products. Responds in timely manner. Willing to work around your schedule.

The electrician was very responsive and completed the repair in a timely fashion. I would use them again.

I have been an Acosta customer for many years. They have always done an excellent job, including installation of the entire system.

Jeremy was very professional and helped us tremendously with the issue we were having with our furnace. Top notch service!

Tony with Acosta provided us with exceptional information and services. He was extremely professional.

Hunter arrived on time, was courteous, very knowledgeable, and we felt his service to our systems was superior!

Service man Phil, was extremely prompt, very friendly, and experienced. I'll be requesting him should I need service again in the future.

Matt was real professional and kind got us a great deal. Thanks

They assessed the condition & gave a detailed estimate for repairs.

Jason did a great job. AC is now blowing cold air! We are ready for summer.

Appreciated Eric”s professionalism and the approach of the services they provide .. broke down the cost and made the buying experience pleasant .

Vincent was very professional and personable. He came prepared and was on time. Highly suggest Acosta Heating and Cooling!

IF I COULD GIVE ZERO STARS I WOULD. THE EXPERIENCE WITH THIS COMPANY HAS BEEN HORRIBLE THE WORSE IN MY 30+ YEARS OF DEALING DIRECTLY WITH COMMERCIAL CONTRACTORS. THEY SHOULD HAVE INSTALLED OUR 3 HVAC SYSTEMS TO A COMMERCIAL BUILDING ON JULY 10, 2015. THEY NO SHOWED AND FAILED TO CALL US. I CALLED THEM AROUND NOON THAT DAY AND GOT OH YES WE HAVE TO COME ON JULY 14TH INSTEAD. THE 14TH COMES AND GUESS WHAT THEY STILL CANT GET THE WORK DONE BECAUSE THEY ORDERED THE WRONG SIZE UNIT FOR TWOE OF THEM,AND CANT FIND THE THERMOSTAT FOR ANOTHER OF THE UNITS!!! FINALLY DAYS LATER THE INSTALL STARTS.....FINALLY THEY ARE ALL IN AND RUNNING. ONE PROBLEM THEY LEFT A HUGE HOLE AND EXPOSED HAVAC UNIT IN THE CEILING OF OUR MEETING ROOM. THE MEETING ROOM IN RENTED NEXT WEEK, WILL THIS BE READY? THE ACOSTA TECH STATED YES WE WILL HAVE IT DONE. THE TECH STATED THIS TO MY TEAM AND TO THE GUEST THAT WAS RENTING THE SPACE NEXT WEEK FOR CLASSES. WELL ITS NOT READY AND TODAY WE HAVE HAD TO REFUND BACK $200 FOR EACH DAY ITS NOT COMPLETED.THE TECHNICAL CREW HAS BEEN ASSUME THEY FINALLY GOT THE WORK DONE HVACS ARE IN AND COOLING. GREG PLUNKETT THE SALES REP VERY UNPROFESSIONAL AND HAS TREATED THIS ACCOUNT VERY BADLY. HE ACTUALLY HUNG UP ON MY THIS MORNING WHILE I WAS EXPLAINING YET ANOTHER BALL HE DROPPED. I HAVE NO CONFIDENCE IN THEM AT THIS POINT....USE YOUR $ WHERE YOU MATTER.

Hamza was very professional and thorough. Another great experience with Acosta Heating and Cooling.

Vincent was awesome!! He he was very knowledgeable and courteous. Thanks for the great service.

Good service, friendly technician. Explained all services completed and things to watch out for in the future. Thank you!

Great job by Phil. He performed regular maintenance as we have used Acosta for many years.

Joshua is polite and thorough.

They always show up on time and do great work

The technician was prompt, courteous, pleasant and communicated well with me about his findings. Good experience.

Andy from Acosta was very professional while inspecting our A/C unit and providing a quote for repair v replacement.

Acosta representative arrived on time completed routine work, installed surge protector on A.C. unit and explained it's operation.

The Tech's are always helpful, polite and knowledgeable. They're focused on helping, not selling.

Jacob arrived on time. Kept me aware of maintenance he was doing and results.

Prompt arrival, with plenty of communication while diagnostic ran. Present and clearly explained pros and cons of courses of action.

Excellent and prompt service provided by experienced, expert and friendly technician (Andy) who always aims to please. Very trustworthy.

Ricardo is amazing, friendly, professional and courteous

Had a minor install problem and they were quick to remedy the problem. Aaron was great to work with!!

I received information in order that my HVAC system can work better and more efficient.