Best Heating Maintenance in Charlotte NC

Jj was very profession, and took the time to respond to my outlet replacement. Not only did he replace my outlet, but he put my new appliance cord on my stove, and even checked my breaker box for no additional cost! I couldn’t be more happier!

I hired Roby Electric to do a substantial amount of work. The PM Antwahn was always responsive and both the service techs were amazing to work with, clean and efficient. Will use this company again!

It is great that Bates has superb customer service folks on the phone and was able to send someone out to install a 240V outlet in the garage as early as the next day and the two gentlemen who showed up were super nice ... however ... despite the costs being explicitly stated in advance ($80 trip charge, $80/hr labor, plus parts), I ended up being charged 1.5 hours for just over half an hour's worth of not quite professional work. Two reasons for that: a) I was apparently charged almost an hour for the technician's time to go shopping at Home Depot for the most basic of parts (an outlet, a box for the outlet, a few feet of cabling, etc.), and b) the person who did the work was the new guy and although he was experienced, he was clearly being supervised by the more senior tech for a reason. End result? An outlet that's not flush with the wall because a few corners were cut. I don't get why I have to pay you labor rates to show up at the job site with the proper equipment when I already told you what I needed to have done and I even sent you pictures _well before_ you arrived at the job site. It's not like this person had to leave my home and go far away and then come back (but even then, shouldn't you have some of these things in your truck, especially on the day of the job?). I'm sure he stopped at the Home Depot on the way from his previous gig to this one. I feel like levying a trip charge and labor rates for shopping is technically double-dipping. When I brought up these concerns to their customer support folks, I was told someone would be calling me back (after much resistance and arguing; they're exceptionally trained ... I felt like I called an insurance company to file a claim). Well, three days later, I haven't heard from anyone.

UPDATE 08/24: After getting nowhere with the back-office folks, the owner himself was kind enough to speak with me, hear me out, and send Justin out to make it right by his customer. I really do appreciate that. I am definitely pleased with the end result. However, I think it's important for customers to know, up front, that they're liable for the electrician's time spent procuring the parts needed for the job. If given the choice, I would rather go get them myself instead of paying labor rates for that Home Depot trip. It could be that I'm just that naive and that this is how the entire industry operates.

We had a leak in our bathroom sink faucet, as well as some other minor plumbing issues, and Sheldon came out with Michael & Son. I'm leaving this review because Sheldon was great: professional, knowledgeable, efficient. He checked all of the plumbing, gave honest feedback about what was necessary to address immediately and then what issues needed attention but could wait. He fully explained everything to me, answered all of my questions, and made sure I was comfortable moving forward with each repair we discussed. I felt great about Sheldon taking care of my home. Highly recommend him with Michael & Son!

P Anthony was fantastic. He arrived on time and was professional throughout. He was was quick but did the job right. I look forward to using this company in the future for my plumbing needs!

Steven Wilson did a great job installing our ring flood lights today. This is his second trip to my home for electrical work in the past 3 months and he is always courteous and helpful. I will continue to use this company.

$175 for air balance, ripped off!

I was very satisfied with the presentation. Was almost considering doing business with them. My heat was working that morning and now it is not. I did not touch the unit or anything. Made several attempts to contact the person that came out but no response. So is not a coincidence my heat is not working now

Bobby was great. He arrived early, and completed everything we had requested quickly and efficiently. He was a real pleasure to work with. This was our first time using ARC Electric, and we will definitely call them again.