Best Hour Emergency Services in Phoenix AZ

Attention Hero Services owner. You have an unbelievable service man out in the field that NEEDS A PROMOTION!!! We are seniors on fixed income and Manny went ABOVE & BEYOND the call of duty for us!!! We own a mobile home and had a clogged toilet. My husband asked the park manager if the clog is the sewer line, is it our responsibility or theirs? She replied the water is theirs but the sewer line is our responsibilty. My husband knew this should be wrong. So we called Hero Home Services. We are first time customers. Manny found that the problem was definitely not with our home and said it had to be in the line in the neighbors yards. Manny took it upon himself to go talk to the park manager. He was gone just long enough that we could tell she was trying to give Manny the run around too. BUT because Manny is such an expert and so professional and obviously stood his ground because of his great knowledge and concern for his customer, the park manager finally told Manny she would send park maintenance. We could not believe what Manny was able to accomplish with the manager. Park maintenance came to our home quickly. WOW what did Manny tell her? Just joking on that!!! Park maintenance quickly found Manny nailed it!!! It IS the parks responsibility. They cut a hole in our sewer drain by our home and taped it over to get us going quickly and yes they have to come back next week and replace pipes in our neighbors yards. Anyone out there that does not have a plumber, CALL MANNY. He is polite, respectful, patient, has expert extensive knowledge and took time with us before he left asking us if we had any questions and explained everything to us as he worked. Not only does Manny have extensive knowledge, he has worked on homes in several mobile home parks and has had experiences with mobile home park managers and knows how they can be and how they operate and obviously by what he was able to accomplish for us, he knows exactly how to handle them. On the company business card on the back, it says Your Hero and Manny's name. Oh yes indeed, Manny is definitely our hero for his care for us and what he was able to accomplish for us. Five stars doesn't cut it. How about a trillion and more. Better yet, how about a promotion for our HERO MANNY!!!!!!! Thank you so much Manny for all you did for us and caring for us. Have wonderful Holidays Manny.

I have used this company before. Now they are charging me a travel fee. Plus I waited for hours on Tuesday to get a tech out, who never showed up and called a number that is not in use on my account. They had the number I used to request service and even called me on that number. But when it came time to come out, they used the other number associated with my account, which is no longer in use. Not happy as an existing customer to be charged 2 separate charges just to see what is going on with my unit. Now i have to find someone who is not familiar with my unit to come and get my air working again. Very poor customer experience.

Thanks to Lauren Q. Also well as Casey V. Of 'Valleywide Plumbing' , I wanted to submit this review on behalf of their great work today! Both employees did a wonderful and great job while performing their duty while on the job. Excellent communication, team work and great work strategies.
I definitely recommend to check them out. KEEP UP THE GREAT WORK!

All our drains were backing up so I called Rooter Ranger at 6:00 a.m. to have our sewer main rootered. A technician arrived by 8:00. After discovering the pipe was obstructed by tree roots in two locations (documented by video), we were forced to repair the areas. They began work immediately, worked until 7:30 pm, then completed the job by around noon the following day. We were without use of our drains/toilets for only a couple of hours the entire job. The owner Jordan and employee Danny, were professional, very honest and up front regarding our options, time frame, cost, etc. The technicians who did the work were also extremely polite and professional. The experience was positive in every aspect. I would recommend Rooter Ranger without reservation.

I was very pleased with the professional, courteous, and timely service I received. Maria was a great phone communicator who was always willing to listen and kept us updated on a regular basis. The engineer who was dispatched to us was courteous, committed, and efficient. Given how many different parts of the boiler needed to be repaired, the price was reasonable. Our central heating was restored in one visit, and helpful advice was given without any pressure for the future. Thank you very much.

ABSOLUTELY will recommend this company over and over again! Shilo is simply the nicest service technician I have had the pleasure of dealing with! The work looks amazing, the price is perfect and the service was exceptional! Always on time, always polite never any hidden fees or false expectations! I wish all businesses ran the way Option One Plumbing Service technicians worked!

(Leak and water heater emergency repair) Terrill and Nate went above and beyond to fix this repair in the fastest, most proficient and professional way possible! They did everything they said they would do, showed up when they said they were going to, and all with a smile and amazing customer service! They were kind and friendly and made this process completely stress for me and the residents at our property. I work with contactors and venders on a daily basis and it is very hard to find anyone that can compare to these gentlemen and to Mr. Rooter Plumbing!