Description
Mr. Rooter's plumbing service in Mesa, AZ, has a first priority of providing the highest level of customer service. This is done by providing a world-class service unmatched in the plumbing industry. Mr. Rooter's Phoenix provides both residential and commercial services, ranging from clogged drains, sewer system backups, repairs and replacements, and septic tank services to leaking pipes, water heater repair, and replacements, and even an array of gas line services. No matter what service we provide, you can always expect upfront, flat-rate pricing with no hourly or overtime charges. We aim to provide the highest quality service without any confusion for the customer.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24/7 Emergency Plumbing Service, Appliance Installation, Backflow Preventer, Backflow Prevention Device Replacement and Installation, Bidet Installation, Boiler Installation, Clogged Drains, Commercial Services, Dishwasher Installation, Drain Cleaning, Drain Inspection, Emergency Plumbing, Emergency Repair, Full-Service Plumbing Company, Gas Line Installation, Gas Line Professionals, Gas Line Replacement, Gas Line Services, General Plumbing, Grease Trap Repair, Home Plumbing, Hot Water Dispenser, Hydronic Heating Repair, Hydroscrub® Jetting, Leaking Pipes, New Plumbing, Phoenix Arizona Plumbing and Drain Cleaning, Pipe Inspection, Plumbing Company, Plumbing Contractor, Plumbing Diagnosis and Inspection, Plumbing Inspection, Plumbing Repairs, Plumbing Replacement and Installations, Plumbing Services, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Residential Services, Rooter Plumbing, Sewer Camera Inspection Services, Sewer Inspection, Sewer Line Installation, Sewer Line Maintenance, Sewer Line Repair, Sewer Line Replacement, Sewer Line Services, Sewer Pipe Line Installation, Sewer Pipe Line Maintenance, Sewer Pipe Line Repair, Sewer Pipe Line Replacement, Sewer Pipe Line Services, Sink Repair, Spot Repair, Sump Pump Backup, Tankless Water Heater Maintenance, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Services, Tankless Water Leak Installation, Trenchless Pipe Lining, Trenchless Pipe Repair, Trenchless Pipe Replacement, Trenchless Sewer Repair, Trenchless Sewer Replacement, Tub Repair, Water Heater Maintenance, Water Heater Repair Company, Water Heater Replacement, Water Heater Services, Water Line Replacement and Installations, Water Softener Installation, Water Softener Repair, Water Softeners And Filters, Water Treatment, Clogged Drain, Clogged Drain Repair, Drain Cleaning Company, Drain Cleaning Maintenance, Drain Cleaning Service, Drain Line Installation, Drain Repair, Drain Replacement, Drain Snaking, Grease Trap, Grease Trap Cleaning, Grease Trap Maintenance, Grease Trap Pumping, Hydro Jetting, Hydro Jetting Services,
Reviews
mark niekamp
5 months ago
The customer service at Mr. Rooter is the best. After having my septic tank pumped, I found out I needed a repair to my septic line and risers installed to my septic tank. I called around but Mr. Rooter was the only place to respond fast. Chris and Sam were very friendly and immediately knew what to do. The job took several days and Sam’s communication throughout was great. He was very thorough, courteous, and professional. No one is excited about spending money on a septic system but they made the experience much better!
Michael Jones
4 months ago
Late Saturday afternoon... sound of water gushing from the laundry room led to considerable mop-up, then to a number of phone calls. Not an especially good time to have a drain clog... I left a few messages on after-hours VM's and received a call back from Dan. He was very understanding of our situation and was honest about the scheduling, we had a service tech at our house shortly after 7AM the next morning. We also received a call to let us know the tech was on his way. Our service tech Parker, was a great representation of the company... he was polite, efficient, and had us back online in less than an hour. He explained everything in detail (before he started), and did a great job. Thank you!! Your team eliminated what could have been a fairly stressful weekend. Thanks again and Merry Christmas.Michael & Nancy...
Tom Worcester
3 months ago
The technician (Keith) arrived within 30.minutes of me calling Mr. Rooter. He was very professional and courteous. He quickly asset the situation and explained my options. After deciding on the option that worked best for me, he immediately got his equipment and got to work. Before he left, he made sure ALL the drains were working properly. He did great work and he was super honest. He told me what it was going to cost, what he was going to do, fixed the problem, and charged me exactly what he said it was going to be. I couldn't be happier. Anytime I need plumbing help in the future, I will call Mr. Rooter and ask them to send Keith!
Patty Koning
3 months ago
Second time I have used Mr. Rooter in 2 years and they are reliable, always on time or early and never an 8 hour window to help. They always get there within two hours. Luis was so great and very pleasant. He gave me several options to make sure I don't have another problem. I will not use another plumber. I highly recommend this company.
David Lindquist
5 months ago
Mr Rooter did what the other guys couldn't.I bought two new bidet toilets (Korean made) from a home improvement store, who also offered installation. The guy they sent couldn't do it, said the parts were incompatible, etc. and said he would have someone call me later. No call ever came.I found Mr Rooter online and filled out a request for quote. Within the hour, a rep called me and scheduled the installer for a couple of days later.The installer (Will) arrived promptly, had no problem installing the toilets, and was delightful to talk to. He went over the features of the toilet with me and made sure all my questions were answered.Just a great experience from top to bottom (no pun intended).
Evelyn Jensen
3 months ago
Will fixed our complicated sewer issues. He was professional, knowledgeableand thorough. He was always polite, friendly, and kept us informed about the process.Highly recommend Mr. Rooter and specifically Will. Thanks!
Kevin Bingham
2 months ago
Overall, I will continue to call them. I did not get the name of the technician yesterday but the previous three have all been very good with Customers. Yesterday's was a bit more condescending than I prefer.Also, they want payment up front, not just for materials but all labor to do the work/install. This can be disconcerting if not frustrating if you are not prepared.
Hilla Nassiri
a month ago
RUN! This company is beyond unprofessional. They sent their tech Trevor to check our septic valves and make sure they can pump the tank successfully. He gave us the thumbs up and said his team would be in touch. After not hearing back from them to schedule the pump, I called and they said one of their pump techs would call me back. Turns out without telling me they sent a different company to my house that has low ratings and different pricing without telling me. The whole time I was under the impression that I knew which company I was using and what pricing I was getting. They bait and switch you … do not book with them!! You don’t know what you are getting and you may end up having to pay double
They are expensive and slow, but the worst things is that they left the job undone for a couple days (to do work on some other job) and left the sewer line open, allowing rats to infest our home (and making the home unlivable), and now are trying to lie about it regarding taking care of the rat damage. (I will update this if they decide to be honest, but so far, nothing but LIES!) Completely negligent! They are horrible! Never, ever use them!!! UPDATE: They said they would partially pay for my damages, but that seems to have been a lie as well, as they did not follow through. Also, I was told on the phone that if they took care of everyone that had a problem with their work, they could not stay in business. Hmmm... that must be a pretty big percentage of their customers? I wish they had said that before I signed the contract. What you need to ask yourself before using this company is Do you feel lucky?To update my review yet again, My Rooter agreed to pay for half of the damages they caused in my home. I agreed to that, then they rejected my signed agreement and said they would not send a check or agree to the resolution until my review was changed to a positive review. Seems like they are more interested in bribing me to remove my truthful review, endangering the public, than in actually covering any of their damages. Makes you wonder, with their admission that there are too many unhappy customers to satisfy and stay in business, how many of the apparently positive reviews were actually fake reviews that they bribed people to post... You've been warned to stay away from this company at all costs!!!
BEWARE! If you call to schedule a septic pump out, they may pass you off to another company and not tell you. We called to confirm our appointment a few hours prior and were told we didn't have an appointment with them. Then looking at the books they saw that they had passed us off to another company which was much lower rated...We even had the Mr. Rooter tech come out to check our valve 10 days prior! When you choose a company based on ratings, I expect to get that company! Too much to ask????
Maureen Cox
11 months ago
I had a very large leak at my water main. I called a couple place first, but Mr. Rooter was the only one that could come out the next day. From the initial phone with Jackie, she was very friendly and efficient and got me scheduled quickly. My service tech Ken Peterson was knowledgeable, friendly and communicative. He showed about on time and fixed the leak and walked me through everything he did. He even cleaned everything to where you had no idea there was even a leak. It may have been a little expensive, but well worth it and I will definitely use this company again. Thank you.
Mister Rooter did an excellent job replacing our drain piping. From start to finish, they provided excellent service. Cris and Joe, the field supervisors, were transparent from the very beginning, explaining to us what the problem is, and what needs to be done. They were professional, courteous, and had our best interest in mind throughout the job. Terrill and his crew worked very hard, and did an outstanding job. They kept us informed throughout the process, and always accommodated so that it was as least inconvenient as possible. It's amazing how much work they did in such a short amount of time. Everyone from the workers to the supervisors were professional and courteous. I felt at ease knowing they were on the job. The way we were treated is an example of how to serve customers.
We had a significant problem in our retail space, toilets were backing up, and water coming up in our break room. Our technician worked on it and worked on it until he got it resolved, which meant doing 500 feet down the line to ultimately clear it. Our plumber, Terrill, was super communicative at every step, when the problem wasn’t resolved after the first visit him mediately returned. He was outstanding.This was also the only plumbing organization in the area I could find to come out the same day. I would absolutely use them again
Stephanie Hensen
10 months ago
We had initially had Mr. Rooter out to clear a kitchen sink drain. They informed us that someone else would be by with a camera to double check that the clog was cleared. No one called us to say when the camera guy would be by, he just showed up the next morning. When he showed up, he told us that he wasn't there to just check the drain but that we had a major issue with our sewer lines. No one told us this the day before or even alluded to such a major issue. They told us that they would work with insurance to get things covered but would need to start some work that day. They didn't give us time to clear our stuff out, so since they were jack hammering the majority of the floors, our things are now covered in dust. Once work started, the communication diminished. They told us that it would take 5-7 days to complete the repairs. The workers were starting on a Wednesday. They informed us that no one would be there Friday and the workers would be back Saturday. No one showed up on Saturday. Monday morning rolls around and no one shows up. We had to call the office to find out what was even going on. After that occurred, the communication improved. Once the work was complete, they refused to wait for the insurance to provide payment. They wouldn't share pictures or a breakdown of the invoice until everything was paid. The pictures didn't even include any of where the alleged cracked pipes were. Needless to say, I wouldn't recommend them for major plumbing repairs.
Our undermount sink in the kitchen became detached. Joe and Luis worked hard to have a sink reinstalled. They made good on their promise to get the job down professionally and correctly - we appreciate their honesty and diligence in making this happen for us and would use this company again without hesitation. Thank you Mr. Rooter Plumbing!
(Leak and water heater emergency repair) Terrill and Nate went above and beyond to fix this repair in the fastest, most proficient and professional way possible! They did everything they said they would do, showed up when they said they were going to, and all with a smile and amazing customer service! They were kind and friendly and made this process completely stress for me and the residents at our property. I work with contactors and venders on a daily basis and it is very hard to find anyone that can compare to these gentlemen and to Mr. Rooter Plumbing!
I had a water line leak which required turning off the water to our home at 8pm over the 4th of July weekend. I called Mr Rooter Plumbing and they were at our home by 9pm. The leak was repaired and our water back on before 9:30pm. Mr. Ken Peterson was the plumber who responded. He was prompt, polite and well versed in his trade. He is truly a fine man to work with. I will be using Mr Rooter Plumbing for all my needs in the future.
I am moving my kitchen to another room, Ken was very informative on what needed to be done. I did not have to wait for the cost, he was able to tell me immediately what price range I was looking at. Ken provided problem solving ideas and was able to manage around the structure of my old house. He was also able to move my gas line to accommodate the location of my gas range.
They have always been available during our emergencies, but I realized they will take advantage of you and charge as much as they can get away with. Grayhawk Plumbing (don't use them either) via our warranty company was suppose to come out and unclog our tub drain. Instead, they disassembled our drain and did not reassemble if before they left. I did not realize they did this and my roommate took a shower, flooding both of our bathrooms since they share the same wall. We called Mr. Rooters immediately and they diagnosed the drain piece as the issue. I asked if they could provide a diagnosis so I could submit this back to my warranty company. He told me he could provide me an appointment overview (diagnosis) for $99!!! LOL. They then recommended their mitigation company, Copper State Home Builders. Go look at some of their reviews....insurance scamI won't be using this company again. I can get more for my money elsewhere.
I called Mr Rooter for a quote on clearing a line to get the house ready to sell. Nothing crazy, no clogs or strange situations. The friendly technician acted like a close friend and said he would put together some quotes for hydrojetting the main line and whole house. It came in at a whopping $1500 for the main line and $2100 for the house. Insane! He told me all companies charged that but I didn't believe him.The next three companies I called all were lower than $400 to do the whole house.Research and call around! Mr Rooter is very expensive for the same quality service.
Suzanne Lieb
7 months ago
Tyrrell was veryPoliteProfessionalTimelyNeatExcellent JobWe've used their services before and woulmd highly recommend them for your plumbing needs.A++
Ellen Battilana
2 years ago
I had received 4 estimates to fix a sewer line underneath my cool decking. Mr. Rooter was the cheapest and they were able to fix it without digging up my entire backyard. The workers were extremely polite, arrived on time and kept me informed over the 3 days they worked. Honestly, I've never seen people work as hard as these young men did in 115 degree temperatures! They finished in 3 days just as they said and no extra charges. I'm very pleased and will use them for all my plumbing needs in the future.
Called numerous other companies regarding our drains backing into shower and bathtub. Many didn’t do sewer repair, several were no shows after setting appointments, some were a week out to get an appointment and a couple came charged me but didn’t know what they were doing. After a recommendation called Mr Rooter and they came out that day, diagnosed the problem and begin work the next day. All workers were courteous and polite and knew what they were doing. Although the problem was extensive they worked diligently to resolve the issue and repair the damage. Chris was especially great. He answered all our questions and concerns and made us feel like he cared. A job well done. Thanks everyone for a great job.
Have used these guys a couple times before for minor things in the last 15years that we have been in our house. This time, the 50 year old sewer pipe out the the street disintegrated. They came out and put a camera down and figured out the problem, quoted us a decent price, painful, but decent. They came back the next day and started the work, took three days to complete. The crew was amazing and professional, they worked well together, treated each other with tremendous respect, knew what they were doing and got right down to business. Thanks to Chris, Cameron, and Thomas, and all the other guys who came to help with the new pipe. You made a terrible situation bearable, and fixed our problem quickly. Can't say enough how impressed we are with this crew!!
Donna Phillips
8 months ago
Mr. Rooter responded very quickly. They summed up the problem and gave me more than one option for a solution. They let me know what was done and what to look for in the future.The job was completed professionally, and I am happy!
Brandon McDermott
a year ago
I had ejector pump that seized up and was challenging to access on my septic system, I couldn’t use shower or use the restroom for days! Called 10-12 different companies and no one wanted to help me! Joe at Mr Rooter called me back and immediately set up a time to come out and assess it, he also did some research on the Leadtime of a replacement pump if needed prior to showing up, he had 3 options for replacement pumps. Luckily they were able to unclog the impeller on the existing pump at a fraction of a replacement pump! Thank you guys for stepping up in a bad situation and doing a great job!!!
Joe was amazing! He helped me troubleshoot, over the phone on Sunday, an issue with my sump pump so that I could get the smell out of my house immediately (and to see if it was necessary for them to come out). When they came out on Monday, both Joe and his coworker wore masks (which was greatly appreciated) and took care of the issue quickly and efficiently.
We had a plumbing issue on Sunday. Mr. Rooter was here promptly and took care of it. (and didn't charge extra on a weekend!) We worked with Ken and Efren. Both were very knowledgable and efficient workers. Their dispatch was great about keeping us informed when they would be here. They guarantee their work. I highly recommend Mr Rooter!
Raychael Conklin
3 years ago
We tried a few plumbers with no luck in finding what was leaking in my kitchen. After Ken from Mr. Rooter came out we found out what was leaking and he got the ball rolling to get everything fixed with a restoration company. He also helped me address a couple other issues I had with my out door facets and water softener! I felt like he went above what is expected to give great customer service! And always kept me up to date on what he was finding!
Great service all around! Easy booking, fast arrival, polite and efficient service technician (Devon). I called them this morning shortly after 9am after being stood up by another company last night (who said they were on their way and then never showed or called - they called me back at 7 this morning...uh, no thanks!). As it turns out that was a good thing for not only me (because I got great service), but also for Mr. Rooter as...I work in the home services industry and get a few calls a week regarding plumbing work which we don't offer. I will be referring all of those people to Mr. Rooter after my great experience with them. They arrived within 1 hour of my call and Devon was great, really went the extra-mile. I've been in the contracting business for thirty years and was a plumber for the first ten of those years so I know a well trained technician who's happy to work for his company when I see one. I typically rent a rooter machine and do it myself when the need arises but didn't have the time this go around. Hopefully it will be a while before I need to do it for myself again but now I think I'll just call them instead! Great job Devon and the Mr Rooter team!
The Mr.Rooter plumber arrived early, was professional and very personable. He quickly diagnosed the problem, made a fast trip to obtain the correct parts, and had the toilet fixed in no time. He then performed a complimentary review of all the household plumbing. With the coupon the business made available, the cost was more reasonable than other plumbers have charged.
Tracy Cologne
2 years ago
I used Mr Rooter in Colorado Springs before moving to Arizona for 19 years.So of course I use them here and from the nice lady that set my appointment on the phone to meeting Luis who did our work we were thrilled.He was here from first thing in the morning till the end of the day making sure everything was installed properly and he was polite and clean and efficient and did a great job.I would recommend them to anyone.
Very professional and friendly service. Resolved / replaced our old cast iron clogged and separated main drain line in a timely manner. With their modern equipment and competent plumbers they were able to complete the job quickly and correctly, even in the heat of Arizona's summer. Devon Daniel and his helpers were considerate and informative during the diagnostic and repair of our plumbing needs. Their repair cost was fair and they were understanding of our financial circumstance. I would not hesitate to call them for any of our plumbing needs. Thank you for your help Devon and all those that contributed in the repairs.
I had really bad pipes throughout my home. Mr. Rooter not only re-piped my entire home, but also did it with respect towards my minimal budget! Ken and the guy (sorry his name escapes me), who did the hardwork were fabulous! Every detail of what was happening was explained to me. Quality of work was top notch! They even wore the shoe covers! I could not have had any repairs made without the understanding and genuine concern from Joe! Mr. Rooters angel and mine! Thank you Mr. Rooter!
I had an emergency with both of my outside faucets leaking badly. I called 3 companies and 2 returned my call. The first company said because it was a Sunday, only 1 guy was working and he was already booked up. Mr. Rooter called and they immediately got me an appt for that day. The plumber arrived and immediately made a list of what he needed and went out to get them. When he returned he immediately went to work and in no time at all I had 2 brand new faucets. He was very counterions and pleasant at all times. I will definitely called Mr. Rooter again.
andrew kohner
3 years ago
One of my properties had a huge sewer issue. Preston and his team from Mr. Rooter came out late on a Saturday night. They assessed the problem and got it fixed promptly. The project was large and took multiple days, and during that time they kept in constant communication with myself and my tenants on the work that was being done. They did a great job, were friendly, on time, and always took my phone calls and answered my questions. Very professional, great service, highly recommend them for your plumbing and sewer needs.
Patricia Perez-Compton
5 years ago
My call started out to be just a leak which Keith took care of quickly. Since he was here he went ahead and did an annual check up of the plumbing. When servicing the water heater the pressure value malfunctioned. He explained what it meant and the water heater was replaced. The service was great as usual. Thank you again Mr Rooter for great service and a job well done.
I called Mr. Rooter for a second opinion on a giant estimate from another company. They confirmed my house did the work but their estimate was far more reasonable. All of their employees were friendly, polite, patient and helpful. I will absolutely never use another company and highly recommend them for any plumbing concerns, large or small.
Mr. Rooter was to me within 2 hours of calling! How fantastic is that! I received exemplary service from Danny Try a TRUE PROFESSIONAL PLUMBER! He was very thorough, and I could tell by his knowledge that he has been in the business for quite some time. He explained everything in detail what the problem was, He was very nice. I will always use Mr. Rooter for my plumbing needs. I will always ask for Danny Try a true Professional that Knows his business.Cheers to Outstanding Service!
Sandy Metzgar
5 years ago
Keith from Mr. Rooter Plumbing came to help us today after our shower faucet cartridge broke this morning and I had to shut off the main water to our house. He was very knowledgeable and helpful to explain that the valve needed to be replaced since it broke in the worst way. He carefully removed our shower panel so we can reuse it and went to work removing the old valve to install the new one. He was very neat doing this work and he was even very patient with our curious dog. I highly recommend Keith and Mr. Rooter Plumbing.
Once again, we needed a plumber at my house. We purchased two new faucets for the bathroom and needed them professionally installed because there was a leak and significant calcium buildup on all the valves which needed to be replaced as well.. I called Mr. Rooter and scheduled an appointment for the next day. I got a call the day of the repair to confirm the appointment and Dan, the technician was right on time. He was very pleasant and easy to work with.After giving us a quote on the repairs, we told him to continue. He was fast and thorough. After the repairs, he checked the valves on all the faucets and tested our water for hardness.I highly recommend Mr. Rooter and will call them again for my plumbing needs. If you get Dan Dein as your technician, I know you will receive excellent service.
These guys came in and were very professional, friendly, and good attitudes even though sometimes it wasn't any fun at all. I highly recommend them. I have been using Mr. Rooter for over 20 years when on Christmas Day my kitchen was all backed up and they came out on Christmas Day, as did the supervisor, and fixed my problem, only charging me $100. They don't charge for week-ends, holidays or emergency fees. I've never seen anybody do that. They also give discounts. They kept to the schedule even if they had to work until 9:00 p.m.
We've used Mr. Rooter numerous times in the past & they have always been courteous & prompt, making any necessary repairs (or draining the H20 water heater) quickly. My only slightly negative comment to this day is that if they make any holes in your drywall necessary for the repair work, do not expect them to repair it - that's not part of their techs' repertoire.
I had a clog in my mainline and had Mr. router come out charge me $250 to clear it told me that along with the clearing somebody would come out put a camera down my way in line and check for cracks or any damage, that never happened I was never even given a copy of my invoice. This is the kind of service I would expect from a mom and pop place but not a corporate professional place like this I’m very unsatisfied and feel like I overpaid. Don’t use these guys
I attempted to repair my own toilet fill valve and after 2 hours of issues Called Mr. Rooter. Brian was at my door within the hour! Very professional, thorough and explained everything. After the toilet repair he proceeded to check all of my indoor and outdoor plumbing/water fixtures to make sure nothing else was needed. Thanks Brian for all your help!
Keith was very knowledgeable to every question I had. Validated the coupon I had originally called about and was in and out in 30 minutes. Gave me tips on how to maintain for future use in a professional manor. Very nice and easy to communicate with. As a first time home owner it’s always interesting to what kind of things you deal with when having to do repairs and dealing with Mr. Rooter was a breeze.
Michael Crago
3 years ago
I'm a realtor, and I had a problem at a house I was selling. I had the buyers inspection that day. I called Mr. Rooter, and they had someone there in about an hour. They identified, and fixed the problem just as quickly. Both of the guys who worked on the house were very professional and knowledgeable. The price was less than I expected as well. I will be using Mr. Rooter again, and recommending them to coworkers and friends.
Ann Marie Leonard
2 years ago
My mother's old bathroom pipes leading to her septic tank collapsed when I was out of town recently. As a senior with cognitive issues she was feeling overwhelmed without me there and at a loss of what to do. She called Mr. Rooter for overnight, emergency service at 3:00am.Due to her age and condition, she has difficulty managing her stress response and was upset (crying and lamenting) all through their repair. When I arrived Devon had completely calmed my mother, speaking to her in a respectful, reassuring way. Additionally, he took the time to explain to me all the work that had been done, and the next steps to expect with restoration, home insurance, etc.After that display of conflict management, I think Devon should seriously consider a career in social work.I will happily recommend Mr. Rooter to friends and family, and if you are seeking a professional who is honest and sincere in their work, I encourage you to ask for Devon.
I had a new outside hose faucet installed. After 1 day, the faucet started to leak so I stated this in my review. The next date, John called me to inquired what the problem was. after i explained, he and Joe were here in one hour to replace the defective faucet. The new one works fine, the service was great and I would recommend them to anyone looking for a good plumber. I am a happy customer.
Gala Gutiérrez
2 years ago
Amazing people and amazing service.Our shower knob broke over the weekend inside our only bathroom. I called another plumbing service and had the same plumber come twice who told he was unable to shut off the water because my valve was corroded. He told me if I wanted to fix my shower I needed to fix that and shut off the water for the entire building. It was Tuesday already by this point. Appointment fees and time was wasted by now.We decided to get a second opinion. We called Mr. Rooter. They told us there was no fee to come out to our apartment and check out the problem. Egzon was at our door in about and hour. We showed the problem to him. Showed him the valves and he told us we were being asked to repair a valve that was NOT the main shut off valve. The shut off valve was completely fine this entire time! I have had called my property manager to ask for a building water shut off and bother others for no reason.Egzon got right away to work. He gave us estimates for our shower, for the valve if we wanted to replace anyways and another job I've been wanting to do but never got to it. All of it for way less than the original estimate the other guy gave me just for the knob (not to replace the entire shower faucet like Egzon did) and valve. He fixed our shower in less than an hour and was extremely knowledgeable and professional.Lesson learned. I won't be calling anyone else for any of my plumbing needs! Mr. Rooter and Egzon are the best in the area.
First, these guys show up over an hour past the 2pm to 4pm appt time. I need sink disposal replaced. Then, they ask for over $600. Seriously?! The unit only costs about 150, so they want over 200 per hr for labor on a regular and simple task which takes no more than 2hrs max. It just feels all wrong! I swear they priced it to take my entire 600 stimulus check! Shame on you, Mr. Rooter. Isn't it bad enough that our country and world are in crisis?! Do you really have to push taking advantage of folks, too?! I bet many contractors are doing this; monkey see, monkey do. SMH
Starla Williams
2 years ago
I called Mr Rooter for a shower cartridge repair and a ball valve to turn the water to the home off. The bill was $1,268. I was needing to meet a deadline for the repair for an escrow closing. They had me over the barrel. I did the work and then because I really felt like I had been overcharged I checked with a few other licensed bonded and insured plumbers. Mr Rooter charged me 40 to 50% more than the other plumbers charged. They were unresponsive about any adjustment.
Michele Angichiodo Gordon
4 years ago
Over the years I have always used Mr. Rooter for service. I have always had great service, polite technicians that were on time and fair prices. We just had a major backup from our sewer line (yes gross!!) and discovered a couple collapsed areas. Louie, Preston and Trenten were awesome making this experience so much easier than it could of been. Preston and Trenten made a temporary fix so we didn’t have to stay at a hotel as well as worked late to get the job completed quicker. The best part of this team was they saved us from having to tear up the courtyard and driveway by replacing our whole sewer line underneath it all. Amazing. Affordable and Polite. Great job guys. Thanks so much!!!!
I really don't have anything to complain about except the service being a bit pricey. It cost me $245.00 to clean a simple clogged main line that took about 15-20 min. to clear. Other than that, the service was very prompt, courteous and as far as I can tell efficient. I might use them again. If you have a simple clog perhaps you shouldn't all them but if you are in a hurry the price might be worth it.
Jerry Helffrich
4 years ago
Called these guys to clear my kitchen drain. Was asked for $500 up front, with the technician swaying that if they needed to put a camera down it after, he'd call another guy and have him come at no charge. It seems to me that if I DON'T require the camera then it should be cheaper, right? That's not how they figure it.Then after he snakes out the drain, her tells me he can't get the trap back together without leaks. He wants to charge me more for new parts and labor to repair what wasn't leaking in the first place. I told Bonn that he broke it and I didn't see why I should pay for it. He said no, it was about to break anyway. I ended up paying over$600 for a job that should have cost $300 max. Never use these guys again.
Outstanding! Have never had a better experience with a plumbing company. I've owned several different homes for 30+ years and have had my share of plumbing problems, like everyone else. Recently bought a second home in AZ and found out the day after closing that the entire plumbing system was messed up, much to my disappointment. Luckily, my Google results led me to Mr Rooter. Two master plumbers came out (Joe and JT) and they we exceptional - their patience, kindness and honesty was one of the best experiences I've ever had. They knew right away what the issue was, and they knew how to correct it. They didn't try to lure me to buy things I didn't need, and even helped with some little things like changing filters for me, free of charge. I can't say enough good things about these two guys - they walked away as friends! You won't go wrong hiring Mr Rooter - they really are the best in the business!
We needed two toilets fixed and the tub. Cold water stopped working in the shower.What was the cause? A tiny plastic ball caught in the pipe. Mr Rooter found and fixed the problem. Way after 9pm and still working hard to fix things so they work correctly. Highly recommend this company. Hard working with great ethics. Thanks Jose
Called at about 9pm on 3/24/19, and Joseph was there within the 30 minutes they quoted me. He unclogged my lines and had my toilets running clear within 20 minutes of arriving. Jackie called 2 days later to set up the appt to have the camera ran to find the reason for my clogs. All for the ad price of $98.00. The service was fast, great, and priced right.
Beatrice Alvarez
4 years ago
Austin did an amazing job he was very polite respectful of me and my home and did an amazing job. I will continue business with Mr Rooter because of the customer service and respect I received from your technician. I would also like to let your president ond or owner know how lucky you are to have an employee like Austin. He originally came to my house to fix a leak from my washer. He patiently walked me through my home and checked my water heater and all my plumbing valves. He explained water hardness and calcium build up and how it effects my plumbing fixtures. I’m not in the market for a water softener at the moment it was a pleasure to be educated and treated with respect. Thank you for having such a wonderful employee
joe and jt did a first rate job, very clean great install. my wife and I were very impressed by both and the job that they did.I should note that they arrived early and when they were done we had no clean up and we still had the day to get some errands done.great job. very happy. picked the right company.
Bckup clog upstairs kitchen drain, need kitchen, now, tired of waiting & limited use. A Fri evening, already tried, good but no banana. Joint decision to call. Kenny at door, on time, booties, mask & tablet in hand. Discuss & diagnosis, cost est to cable clean, included My Guy discount, accepted. Ken got to work. Bout 45mins the H2O was flowing again, & Ken packed up. Rooter will f/up line camera ck, part of job cost, to show line condition, clear or other potential issue. They'll return Free if it happens again.
There's nothing like a plumbing mishap to send one into a state of panic! Things get chaotic when your only bathroom is out of order! Fortunately for me- the service guy arrived & quickly put my mind at ease. He was patient, answering all my questions & worked diligently, determined to find and fix the root cause. And he did so amidst the parade of animals determined to get in his way. I was pleased with the service & grateful for a problem solved! Thank You Efrain- you were our hero that day! It was much appreciated!
The tech that was sent out...Ian... was extremely helpful and very professional and knowledgeable. He explained the process and offered helpful tips as to eliminate the problem in the future. I would not hesitate to refer this outstanding company to anyone with a plumbing issue. Thanks again Ian you should be proud of your outstanding work ethic and customer satisfaction! Ralph M.
Deborah Wright
4 years ago
We are so thankful for the professional and highly ethical services and care we received from our technician, Kieth Herzog at Mr. Rooter. Our hot water heater was ready to go....Kieth came out to perform the inspection and he was very courteous and patient explaining in detail what was needed to get the job done right. We live in an older home we had purchased from an investor that had been a long time rental and we were not aware of the substandard and potentially dangerous situation we had been living with until Mr. Herzog came and performed a thorough inspection. Our job wasn't a simple matter of replacing the water heater, there were a few other things that needed to be done to have the new unit properly installed. Sadly, the job was sorely out of our budget, so Kieth Herzog bent over backwards working for us for every possible discount off the original estimate that he could so we could better afford Mr. Rooter's expert services and he succeeded! If not for Kieth's above and beyond efforts, we would not have been able to enjoy the peace of mind we now have. We very highly recommend Kieth Herzog and Mr. Rooter Plumbing! It's so refreshing to work with professionals that exemplify honesty, integrity and sincere care for their customers!
On Sept 2 2017 I had to call a plumber to come over to my house for service . After couple of hours browsing through the INTERNET and countless phone calls I was let to Mr Rooter Plumbing . The technician Mr Rafael Menjiuar arrived within a time schedule . He was very knowledgeable and very professional . He explain everything very diligently and patiently and the price was just right . Its nice to have a service with great work ethics and respect towards customer . As a home owner , I will definitely put Mr Rooter Plumbing on file for any future repair in my house . Before Mr Rafael Menijuar left he inspected my water heater . I am extremely satisfied with the service and I would recommend Mr Rooter to my family , my friends and anybody who is looking for honest , reliable service at reasonable price . Good job Mr Rooter
Another great experience with Mr. Rooter Plumbing. Tyler came out for our annual hot water heater flush and general maintenance check, everything went well, except our water pressure was showing a very low reading. Not only did Tyler and Joe, touch base on how to resolve this with the City of Scottsdale, they came back and re-read the meter, as well as rechecked some additional factors that might have been causing the low pressure. Tyler even offered to come back again to meet the City of Scottsdale rep.They found the source of the problem and blew out the pipe, clearing it out and our pressure was back to normal! Both Tyler and Joe really went above and beyond as usual to make sure our experience was nothing but 100%!!! No other business is comparable! Def recommend!!
cheryl catherine
5 years ago
I had Keith H from Mr. Rooter come out after another plumber couldn't fix my problem...even added to it. He arrived at my house 40 mins after I called. Keith was experienced and knowledgable, explained and showed me everything that needed to be done...didn't press me for extra services and gave me an estimate. He corrected my stopped up sinks and fixed the other problems created by previous plumber. He was a personable and polite person...someone you're happy to have in your home. I'll ask for him again, and Mr. Rooter will be my plumber in the future. 7-14-17
Technician came out and did not quote price before starting work. He tightened a fastener with one turn of a wrench on the city side of the meter and the leak was fixed. Even though he stated me nor the company should touch the city side. Asked him what I owed him and after 10 minutes on his tablet he csme back with a 250 plus dollar bill. Horrible experience with this company. Will use another company on Google search next time I need a service.
Avoid. Hired them to fix an old galvanized pipe that was leaking water into my backyard. Charged me $330 just to put a cap on it. If that was the end of it, I would've been happy. But, the pipe then sprung a leak again on down, so I called back, said hey I hired you to fix a leak but it's still leaking, and they said it was going to be another $300 at least just to come out and do the repair. I called Sunland Plumbing in Youngtown for a 2nd opinion, their plumber came out, laughed at the work Mr. Rooter had done, and capped it off for $130.00. Mr Rooter takes advantage of the vulnerability of their customers and is NOT looking for repeat business. Go with Sunland.
Jesse Roberge
5 years ago
Awesome service!! Even threw in some extra work on some initially unnoticed issues for free. About $400 cheaper for the same work vs Stirling Plumbing. They did all the work in one day, literally, 8AM to 8PM plus two hours the next day, while Stirling just did two things in the two hour time slot. The bathroom leak appeared to have bee happening for some time (had all the emergency valves replaced and not just the leaking one because none of them worked) and he helped get hooked up with the mold people and helped him make the initial insurance interactions a breeze
David Gathercole
4 years ago
We are VERY pleased with the job Keith Herzog did to unclog our drains. He was professional and polite and got the job done in a timely manner. We are new to Arizona and were completely at ease with Keith and his knowledge of what he was doing. We highly recommend Keith Herzog and the Mr. Rooter organization, including the scheduler who kept us informed on arrival time, etc. Thank you!!!!!!
Thank you so much for your quick response to help us replace our main water line just before the Christmas. A big shout to John Nguyen who was very polite and very knowledgeable in the whole process. He was there in time and he explained everything to my husband and I so we were very confident regarding the work that was to be completed. Also, a big thanks to Joe Bonomo for helping us with the rest of the project. All of you are awesome and I already recommend Mr Rooter Plumbing of Phoenix to my friends. Again, thank you soooooo much!!!!Blessings!!!
Plumbers were courteous. Since the first post I found several mistakes 3 flanges either to far from wall to low or to high, vent not hooked up. They ruined two floors and got the whole house filthy and wouldn't take responsibility for their mistakes without extreme pressure from me. Except for the ruined floors and all the dust/dirt throughout the house. They tried to use short cuts in fixing their mistakes. I would not recommend them to anyone. Workers are good attitudes. Management at Mr rooter is terrible. Mr. Rooter did not step up with all they ruined and tore apart from their mistakes. Mark tryed to put the blame on bad vent and said even though they cut it if it was broken/cracked it wasn't their fault. When it came to a vent not hooked up he left and called back to finally admit it was their mistake. It fixing the vent pipe set the flang at 14 inch rough in wasn't the correct height had to be jack hammered out 3 times and still got it wrong. Put 4 holes in bedroom wall and 2 in bathroom to find leak when all but him said the leak was under stool and tub area. Even it was all on them they never said they would fix what they tore apart. When they get a good review they acknowledge it but never get back to the ones with problems. Poor management on their part. Would not recommend them to do your plumbing. Donnie was not up front on his dealings with the customers.
We lost water pressure to both bathrooms and the kitchen. I called Mr Rooter after checking the My Guy Referral around 9am. Jill scheduled my appointment for 10-12 that same day, which was very nice. I wasn't expecting same day service. She also called back to let me know Keith was on his way at 10:30. Thanks Jill! Keith was not even here 5 minutes and knew what the problem was. His 1st question, do you have a water softner? I advised yes, but its not hooked up and not working. When I bought the house I was told this so I wasn't concerned. Keith shook his head and said it was hooked up to the water but not plugged in and running and because of this all the resin beads had filtered thru our house and plugged up the pipes. This was not an easy job to fix. Keith went to work rebuilding the insides of the 4 sinks, the 2 toilets, the 2 bathtubs and showers, he had to flush all the pipes to get all the resin beads out, had to put new parts on the water heater and flush the resin beads out of it. He also had to install a new water softener. He was here for several hours each of the 3 days he had to come out. Durring these times he was very professional, courteous, left no mess, and always had a friendly smile. I would definately recommend Keith and Mr Rooter. Job well done!
Mr Rooter Plumbing has an amazing staff. Danny Try was the one that gave a quote and open the request service. He gave a very reasonable price and he was the one that remove the faucets, garbage disposal and the R.O system. Unfortunattely Dani had to go home to take care some personal issues and Dan Dein was the one that put my sink back and install new faucet, new garbage disposal and the R.O system. Both very professional, know what they are doing and very patient. Dan even said that my new faucet looks used. He commented twice and when he tested it, there was a hole in the cord. He patiently said: easy fix. Can you go to the store and get a new cord. He wait patiently and did an awesome job checking and re checking that there was no leaks. I recomend both Dan and Dany . Good job and thank you. Emi Peoria
Currently in the middle of replacing my pipes... So far this week they haven’t been on time but one time for the time slot that they gave me. I am currently without use of any drains and any toilets since yesterday afternoon. This was never supposed to be an issue but assured me it would be fixed this morning when they were supposed to be here. Currently past noon and still no one here... No respect for others time and needs. This has been a horrible experience to say the least
The personnel staff were very friendly and helpful when I called them. The technician that came out was very professional and answered questions. He also took time and cleaned up as he went along. Keith did an excellent job. Very knowledable.of his job. And proud to work for his company. I would very highly recommend them to any one. Thank you keith.
Had a very difficult clog in my bathroom sink. Two different local plumbers had previously attempted to snake the drain by traditional methods but to no avail. They’d suggested opening the wall, possibly the floor, or hydrojetting the pipes of my older home as my next options. Ryan came on the weekend and to my relief was able to unclog the drain without any of those more expensive alternatives. He was very professional and was answered all my questions. Very glad I called Mr. Rooter!
Eric came on a service call on Sunday to fix a pump extractor. This turned into a whole bunch of projects I needed to do, and some he discovered as we went along (leaks, etc).Eric was extremely knowledgeable and never gave up on a really challenging project - where three other plumbers did not want to go there. He got it to function until we can get parts that were discontinued.This guy did what it took and did an outstanding job. Thanks Eric!
Nadja Trentham
6 years ago
Had a broken angle stop in my bthrm.Was told I should replace all 4 angle stopsSomeone else told me I got ripped off.Could have saved myself over 500 bucks.Also think they have a racket going on withA restoration company called Copper state Home Builders.They were at my house in 30 minutes.Very pushy people. Don't trust them.
Jan Peterson Tyrrell
5 years ago
We called the day after Thanksgiving. We had a clogged main drain. One place we called didn't want to be bothered said they would have to charge extra for holiday weekend. So we called Mr Roofer and Rafael #245 was out in 15 minutes and within an hour the drain was cleared. He gave us alot of tips. Took his time explaining and showed us pictures of inside our drains. Very helpful and courteous. Got his business card cause we will definately call him again for any future problems and to tell our friends about.
Prompt, isn't even the right word. The lady on the phone said 60 to 90 minutes and he was here in 10! Aside from being extremely knowledgeable, I wasn't even charged for the service call because it was something easy and didn't require work. So I bought a half gallon of their drain cleaner to make it worth his while. Thanks Dave in mesa, az for the great service! If i have ro callyou guys again I want Dave!
Ferdie Espinosa
3 years ago
I had some rust on a tub which I thought was related to pipes but Dave came out and said it wasn't the pipes but it was related to the bathtub rusting. He offered what type of company can fix the rust but he also he also offered some suggestions to DYI on the cheap too. I wouldn't have known otherwise and it's really refreshing to work with a company that's trustworthy. They even came out without a service charge. This company is on my virtual roladex when I have a true plumbing issue.
Situation: Day before Christmas Eve. Both kids home from college. I get home from dropping dog off at groomer and as I close the car door, I hear water dripping in the garage section with the water heater. Yup - water heater dead and leaking. I call one company, they can be out tomorrrow. I call Mr Rooter. They will have someone at the house in an hour! Yes!! Dan Dein shows up in 55 minutes! Problem diagnosed, measurements taken, price agreed on in 15 minutes. Dan Dein has the entire job complete in 3 hours from show up to driving away. I have hot water in less then 45 mins. Thank you and Merry Christmas!!
Carol Childress
4 years ago
I had a tall thin water heater. Installer failed to measure cabinet and brought a short fat water heater. When I asked him about it, he said the tall ones are for RV's only. . It did not fit in the gas water heater closet and the door would not close on it. The boy said it will just have to be that way. I went to home depot and asked them and they laughed and said no, the tall ones are for homes and by the way a water heater that dies not fit and does not allow the door to close is a code violation. I called Maricopa County Planning & Development Dept and they said yes it is a code violation. I have left a message with Mr. Rooter to see what they will do. Will call Maricopa County Planning & Development Dept again if they do not correct with the proper large heater.
Matthew Villalobos
6 years ago
It's always tough balancing, can I do this myself? Vs. having someone do it for you. What I didn't realize was that not only would someone come do the work but would walk me through the how and why of the process so I felt more confident in the value provided. I would recommend mr. Rooter if that's the level of experience you're looking for.
Robin & other tech very courteous and professional and explain very thoroughly everything they were doing. I definitely will recommend your company to family and friends.Thanks from a new loyal customer.I
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