Best Emergency Service Available in Phoenix AZ

Hero Home Services has been fabulous. I have used them twice to unclog a toilet. Each time they were reliable, friendly and conscientious. The second time my plumber, Devon, was concerned we might have a issue farther down the drain, so he came back the following week (free of charge) with his manager to inspect it with a camera. He ruled out that concern and gave us great peace of mind. I recommend them!!!

The gang at Ajax are simply fantastic. We've had the odd septic issues over the years and honestly, I can't imagine calling anyone else. They come as soon as they are able; they're knowledgeable and they don't try to plow you under, money-wise--when you are miserable and desperate and willing to do ANYTHING to get it fixed. HIGHLY recommend.

I do not recommend them if you want good and honest service! The receptionist is very rude. The owner isn't any better! They lied saying things were done and that our septic system was in working order which is not the case! He laughed and told my husband and I to go ahead and speak with an attorney because nothing will happen! Horrible business!!

Had to call back after not hearing from dispatch for 4 hours, but the tech, Christian, was very pleasant and professional. $47 to clear a backed kitchen drain was worth the wait. I'd use them again but hope their dispatch gets better. I wouldn't mind them saying it won't be until the afternoon that they'll get out there, just don't make me wait 4 hours before I have to call you.

All bad things happen on Friday night, especially if it involves plumbing. Previously, I called a different company to provide service for my plumbing concerns. That company did not work out, but I was able to contact Option 1 plumbing on Sunday and they sent Andrew to help me on Monday morning. After I explained that I had previously paid for a video of my pipes. We couldn't really determine what was going on in the first video. Andrew offered to have a look as a courtesy.Andrew showed me where the clog occurred and walked me through the video. He also showed me what needed to be done in order to solve the cracked clay pipe that had actually collapsed. Whoever rehabbed my property put in the clean outs incorrectly and they poured concrete on top of the pipe, which ended up collapsing.After diagnosing the problem, Andrew and his team came on Tuesday morning. They dug a trench and replaced the pipe before lunch. During the process, Andrew continued to send me text message updates while I was in the house. I did step outside just to see what was going on, but he continued to text me throughout the job and kept me inform of the progress.I'm happy to report that we are flushing and flowing! Thanks Andrew for your courtesy, promptness, and thorough investigation.

I am so furious! If I could give no stars I would! In the process of selling my home and needed septic pumped and inspected. I was told they could put me on the schedule for a week from today which was Thursday...and today. When I asked if they could give me a time frame I was told they could not ......it could be anytime up until the time they closed. At 4pm they had not showed up yet! When I called them up they said I wasn't on the schedule!!!! Really? Wrong thing to do to a home owner in the process of moving! Such poor business practice! Do yourself a favor and skip this place! Plus, NO apology nothing!!!