Best Commercial Storm And Major Events in Phoenix AZ

After an extensive leak in my home, Servpro of Phoenix was called in. Since this is my second home, I was unable to inspect the damage personally. Thanks to the supervisor on the job, I was emailed many photos throughout the clean up process. It was comforting to see the progress being made.

SERVPRO cleaned our HVAC ducts and vents and did a total cleaning following a major home remodeling. The staff worked hard and did a fantastic job removing dust from the construction that had covered everything in the house. We were very pleased with the results and the great customer service by the staff.

One of our upstairs sinks was left on while we were away flooding the space between our floors. Servpro’s team Lorenzo, Rick, Maurice & Luis dried out our ceiling & floors checking in daily while things dried out. They were professional and respectful & left our home spotless even while cutting into drywall, cabinetry & carpet. We felt like we could trust them with our home 100%.

We are so glad we called Servpro to handle our water damage situation. Chester and Stuart were professional and great to work with. Also, they were patient and kind enough to explain the steps that they were taking to remove the damaged baseboards, drywall, and start the drying out process of our walls. They also did a thorough exam for mold and luckily, no mold was present. We are currently waiting for the construction process to start which hopefully will be soon. I’d recommend calling Servpro if your in an unfortunate situation and in need of clean up services.

The need for a water restoration company comes at a time of vulnerability and weakness for a homeowner. ServPro does not realize this and shows absolutely no empathy or decency when working with homeowners like myself. The crew chiefs were very nice, but every time I called the main office, I was met with an I'm not sure or I don't know to the majority of questions asked. I don't recall the gentlemen's name, but he was very rude and acted like he didn't care one bit about my house, the damage, or my satisfaction. They installed 16 air movers/fans and told me it would be 3-5 days. We lived in the house with the constant noise for more than 9 days and they were in no rush to remove them, milking the insurance company day after day. The reconstruction team wanted to rip out my entire, newly remodeled kitchen to remove the flooring underneath, but the company we hired instead (Sunshine Restoration) removed the flooring without touching my kitchen. They also took 3 rugs to be cleaned on November 7, but didn't drop them off at the cleaners until November 30! The receptionist Kathy was always very disinterested and everyone was always unavailable right now. Absolutely atrocious customer service and business operations.

They showed up the same day I called to start service and were done within the same day. They did their best to keep the cost as low as possible. Carlos, Francisco and Kenny were very professional.