Best Heating Unit in Arlington TX

Zach was the most honest technician I've ever had in my home the last company wanted to sell a new system to me but he found the problem and saved me a fortune from an unhonest company definitely will recommend.

Our plumber was able to problem solve and suggested a couple of different alternatives to our problem. He was an educator and problem solver. I felt empowered by the encounter.

Ezekiel came out to address an issue we were having and went the extra mile and took the time to make sure the problem was completely resolved. I really appreciate this kind of customer service and highly recommend Big Bear because of this.

Checked air conditioner

My family and I used williams home this past month when our ac went out. There cost was very good for after hours service. Jerry and his employees really do good and treat every customer individually so everyone gets what they beed. I will always use them no matter what the tine. Thabk you guys for your great work.

REPAIRED LEAKS PIPES LEADING UP FROM FOUNDATION TO INSIDE WALL PIPES AND SURFACES..

I am highly disappointed in the work done at my house, by the lack of professionalism by their staff, and I wish I had done business with almost anyone else.My AC died on Memorial Day Weekend, and based on the reviews I read, I gave Metro Energy Savers a call. They sent Jared to my house, and he assured me that if I agreed to buy a new Heat Pump Unit from them, they would go ahead and either get the siezed motor in my AC replaced, or put some window units in my house until the new Heat Pump could get installed on Monday. I agreed.At that point, Jared then told me that he couldn't locate a replacement motor, and that he would have someone bring some window units out. I told Jared that the windows in my house open from the side, and that I didn't think traditional window units would work. He assured me that they would. I am glad that I didn't believe him and went out and purchased a portable AC that I could place in the side sliding window.After three hours another of their techs shows up and then looks at the windows and tells me that they can't put the window units in, and then leaves. At this point it is 10:00 PM. I asked him if he could at least help me get the portable AC I purchased installed. He said no.The next day after several hours of back and forth, they found a motor to install in my AC. That was Sunday. Monday morning the installers were late to my house. When I called in to find out where they were, I was told that there was some missing paperwork that needed to get signed and that they weren't going to be able to do the install until it was signed. I had to argue with them, to get them to roll tucks, and then just bring the paper work with them.The installer themselves were great. Though due to the late start they were unable to finish to the work. I was told they would be back first thing the next morning, and they weren't even though not all of the rooms in my house had the ducts reconnected. I had to argue with them again to get them to come out and finish the job. When they did, the work was still poorly done. With my old AC unit, the air was balanced in each room, with the new system, it is not. The AC blows super hard in the living room and in master bed room, and barely at all in any of the other rooms.When I told them about this, they said that they would need to install a new plenum box with sliders to adjust the air flow. I find this too be odd, since my old unit had balanced flow all over the house, and they didn't replace any of the duct work. Either way by the time we were done, I was so frustrated with them, that I just said fine, and I figured I would call someone else out this fall for correct issue. I thought I was going to be done with them.Well I was wrong. Over the past few weeks they have been harassing me about coming out to my house and taking pictures. Connor was very rude, and honestly I don't want any of them near my home ever again. I can say that there were some really nice people that worked for them, but Connor and Jared are both horrible, and as long as they work for Metro Energy Savers I would recommend that you avoid them at all cost.The $8000 dollars we spent with them feels like a waste of money. I feel as though I could have gotten better service, and higher quality end result from just about anyone else.****UPDATE*****The owner of Metro Energy Savers decided that while he cannot provide a phone call to discuss my dissatisfaction about how my install was handled, he can respond to my google maps review. He and his company are now trying to charge me an additional 1800 dollars, even though I have a quote for them, for 7982. Which included a thermostat that I neither wanted nor received (I made the tech take it back with him, since I already had a smart thermostat).Apparently in his mind, trying to come by my home uninvited two months after the install, in order to get pictures for a rebate, is acceptable. These guys are crooks and do shady business. They should be ashamed of theirselves.