Paschal Air, Plumbing & Electric

Darryl was probably the nicest and most professional guy I’ve ever had out to service my central unit. He was thorough and careful, which I value above all else. I work on a lot of my own stuff and am particular about the results. I’d recommend him to anyone and would welcome him back. 👍🏼👍🏼

Air conditioner capacitor went out cost 375.00

The HVAC contractor came out and ensured my system was working perfect after a poor home inspection ding. I would highly recommend 😉

The timeframe to complete the work was not promised, however I was given a 30-45 minutes heads up on the arrival of the technician. Benjamin was friendly and professional. He completed his work with no problem. Thanks Benjamin!

The service technician who came out was Waymon, he was friendly and professional and knowledgeable . He explained what the problem and how best to take care of it. He answered all of my questions and talked about the service program his company offers. We spoke of options for a new system down the road without any high pressure sales pitch. After checking out the system I have he was able to get me back up and running. I will be using this company again.

Clogged drain pan. Opened with out problems & was included in our membership plan. SAMIE WAS VERY PLESANT & KNOWLEDGEBASE.

The tech arrived when he said he would and listened to me. He then proceeded to check everything and located the problem. Offered my choices and explained their service plan. Got the job done and my air is already cooling

Big Bear is the best! We've been using their service for over 10 years, and can't say good enough about them! Love the crews and very professional and responsive! Big Bear will definitely take good care of you. Thumbs up, always!

Andrew was professional and did quality work. He made sure he cleaned up after the job was finished and was very polite.

We have used this service for the past couple of years and they have been wonderful to work with!

Professional, courteous and I felt the price was very fair. I would have them on my definite contact list. I highly recommend Big Bear a c Heating.

Very good service! Nikki was very pleasant and helpful to talk with on the phone and Joe was very good and fixing our heating problem. When it wasn't working 100% later that evening he came back to fix the problem and made sure everything was running smoothly. Very good and would recommend to anyone.

Tech was very courteous and went above and beyond the normal duties. Best person yet to come service my unit. Thank you Yasua Jimenez.

AMAZING SERVICE! My A/C was over 30 years old and was not cooling. My brother, who bought a unit two days before from Metro Energy Savers, highly recommended me to call Metro Energy Savers.I called Metro Energy Savers to come and check it out. It turned out, that I needed a lot of work done. I had my 30 yr old unit replaced by Jesse (technician) at Metro Energy Savers. Jesse is an excellent tech. Jesse is extremely professional, knowledgeable, and friendly. Unfortunately, they weren't able to install the new system the same day. So, Jesse offered to loan us a window unit until he was done installing our new system. Jesse is a hard worker. He stayed late each day to finish the job. Jesse is a great asset to Metro Energy Savers. Jesse went above and beyond the company values. I love the entire staff, great customer service and very professional. I also, want to give a special thanks to Mr. Connor in finance who worked hard to get me approved. I am so happy that I had a honest and reliable company to call on.

I scheduled a routine maintenance to check my AC unit before turning it on. And the technician did a great job &didn’t try to sell me anything above and beyond the service that I requested and he thoroughly checked out the system and even washed off the exterior compressor. Metro Energy installed my new unit five years ago in and it’s been great.

Best service amazing staff we have used them before we will definitely use them again. The owners are really nice and they provide stellar customer service. Today Ezekiel came to do the work and he was very professional super helpful and a very nice guy.

The service technician, Erick did a professional job. He explained what he was doing, and why it was important to the maintenance of my a/c system.

Great job. Team workers, Moses and Carlos are exceptional. Thank you very much.

My experience with Metro Energy Savers was good. My service technician was prompt and very knowledgeable. During my maintenance visit he found no problems with my system and gave it a clean bill of health. The cost for the visit was very reasonable. Very happy customer. Thanks again.~Wayne

I have used Metro Energy Savers for years. They have come out in emergencies on weekends and holidays always ready to dive in and help and usually with a smile on their face!!! I wouldn't call anyone else to service my heat and air!!!!Today Eric came and he was absolutely wonderful. Very personable yet professional. Took good care of the problems and left me with glorious heat!!Thanks Eric and Metro Energy Savers!!

Waymon the service rep. did a great job and fix the problem quickly.He was honest and told me my options, letting me make my own decision without any pressure.Thank-you Waymon

I have always been pleased with the service from Metro Energy Savers. Nathan, the technician, was completely awesome! He answered all my questions willingly! He was very knowledgeable and courteous! 1 vote ..give him a raise!

Love Big Bear! Another company told me I needed to replace my HVAC system due to a Freon leak that was getting bigger. I called Big Bear and Bryan spent 1 1/2hrs tracking down the leak and found it! I am now going to get it repaired which is saving me thousands. Big Bear is honest, skilled and knowledgeable. Bryan was VERY detail oriented and is excellent.

I've used Big Bear for years. I always know that I will get an honest evaluation of my a/c and the work will be of the highest quality.

Herbert is always professional and respectful and willing to listen to questions and provide relevant information. Unfortunately it has not always been my experience with the rest of the staff.

Ezekiel was great. Very polite, very efficient and very clean. I would highly recommend Big Bear for service. I tried them based on recommendations in my mom's group.

Waymon is the best! He really cares about his customers and has a heart of gold. He is very professional and knowledgeable. I would definitely recommend this company and Waymon in particular.

Randy was absolutely fabulous. He came back on his day off to finish the job. I highly recommend Metro and especially Randy

Can not say enough great things about Big Bear A/C and Heating. Diel was super knowledgeable, friendly, and openly honest. They are now my go to A/C and Heating company.

Satisfied with the actual service, but the pricing to replace a capacitor was excessive. It shouldn’t cost $275 to have a $25 capacitor replaced.

Great experience as always. I always use Metro for check ups and repairs. Cant say enough good things about Metro. Please keep up the great work!

These two young men that came to my house at 409 east ferndale lane were terrific . They explained things to me that now I think I know everything about an air conditioner. They were awesome and the perfect young men. I couldn't of asked for anyone better . Thank you and also thank you guys who I talked with over the phone . Thank you

Excellent. The guy was really good.

I had Josue as my technician and he did a wonderful job. Professional and knowledgeable I highly recommend. He was also very informative as well. I will use Josue and Metro energy in the future.

Diel and his team are very professional and take care of the task at hand. We are a construction company ourselves, and not only would I recommend these guys to my customers, but I would ask them to bid other projects I have.

Abdiel at Big Bear has been our go to for A/C and heating needs for several years. Doesn't matter how big or small the job is you can be assured it gets done right and for a very fair price. North Texas is lucky to have this business.

Our A/C broke down Tuesday we were told the part was under warranty but installing was not $1,200 - OUCH. They need a part from the parts department which closed at 3. I called the next day and was told the parts department had determined the price. Called another A/C guy he looked and said tell me and repeat the problem. Wrong it’s a $20 part I have it on the truck. No one called and asked if we were fixed - dead! Thanks guys!

Big Bear is always awesome. Always shoot straight. Installed a new unit for me 2 years ago. Was blown away with how clean they left everything when it was done. Had maintenance check today- Ezekiel rocked!

Service and professionalism excellent. No upselling like my last experience with a service rep.

Waymon did a great job. He was very courteous and explained everything thoroughly.

Superior service and quality for the money. Just replaced both HVAC systems and upstairs furnaces in our home. I received 5 estimates before hiring Big Bear. Big Bear was the most reasonable and gave us a $600 discount up front because we were replacing both units. Plus, their financing arm offered 3 years at 0% interest. If/when you need to replace your A/C system... I highly recommend that you call Big Bear for an estimate.

Waymon is an expert. He gave me my bad news (57 yr old unit dead) got me set up for replacement tomorrow! Got a great deal too! I recommend Metro and Waymon to everyone! Thank you Waymon and metro

Very happy I called!! From the 1st phone call. Josue was prompt, professional and knowledgeable! I actually found them by a search of the best reviewed companies. I always check reviews first!! He will be the technician I request in the future. This is the 1st hassle free experience I’ve EVER had with an AC company. Some places advertise “24 hour service” but getting them here @ 8:00 pm is near impossible especially w/the hot weather. I didn’t think their prices were unreasonable at all. Would/will recommend them!

Josue was very thorough and personable. He left great instructions for me to share with my husband regarding his recommendations. My first experience with Metro Energy Savers and we will be calling them again. Thank you!

Dom was one of the most professional and courteous young men we have ever had come to our home. He took the time to explain everything in detail, what he was doing and why and made us feel very comfortable with him and what he was doing. Kudos to Walker Air and Plumbing for hiring such a fine young man.

Please beware when using this company for your air conditioning service. I called them to service my A/C and was charged $660. My A/C still was not cooling and I called them back out. I was told that I needed a new system which would cost me $8700. I could not afford this and therefore call an certified A/C tech from TRANE. He advised that I did not need a new A/C system but the previous tech over pressurized the system. He corrected Metro Energy's service tech error and my A/C has been working fine since. I called Metro Energy Saver to advised that I had to pay another tech to correct their work and I wanted a partial refund . I was given numerous excuses and was told there was nothing they could do for me. IF YOU WANT QUALITY WORK WITH A COMPANY WHO WILL TRUELY BACK THEIR WORK DON'T USE METRO ENERGY SAVERS.

Top notch service from experts who are very knowledgeable, care about you, and appreciate your business. I highly recommend them for all your A/C needs.

The technician was friendly and professional. I can tell he was very knowledgeable about the work he was performing. I am pleased with the job he did and the way in which she accomplished it.

Herbert was professional and friendly. He apprised me of what he was doing and was very thorough in his work. Well done, Herbert!

They came out and did my biannual maintenance. Henry did a great job. Great tech, very nice, and knowledgeable. Thank you Walker AC!

Geoff, Randy and Ray were great! They were thorough; taking photos to explain the work that was being completed. We’ve been customers for over 10 years, receive great service with each visit and will be customers for life. The maintenance visits are affordable - they give us peace of mind and avoid costly repairs. Many thanks to Geoff, Randy and Ray!

When this was under Bigbear, sevice was great, people were friendly and didn't try to upsell. I used Bigbear on many occasions and found them helpful every single time. Recently, Walker bought them and had my first service through Walker today.. Unfortunately my experience was complete opposite.. trying to upsell , nickle and dime for every minute they're onsite is not something I expected. Anyway, I paid their $89 fee to visit and didn't get any service done.. onto finding another trustworty hvac repair compnay.

Had a visit from Herbert for my seasonal service. He is honest with his recommendations and replaced parts that not only were needed but reasonable. I plan on asking for him for my next seasonal service.

Herbert was great!!! I really appreciate his professionalism and how knowledgeable he was about my issues. In the future I would like Herbert to come back if I need any additional service.

Nathan and Moises were the installers and were very professional young men. They cleaned up totally when they completed the project and they work so well together. They were very quiet also.

He was on time and professional. Evaluated the situation and found the problem.

Love this company! Waymon was thorough and pointed out problems that may occur. He spent a lot of time detailing options and costs. Highly recommend!

We had noticed a smallpool of water underneath the AC compressor. We just replaced the unit less than a year ago. With the hottest part of the year we wanted to make sure everything was working properly. Randy came out and inspected everything and assured us that the unit was functioning properly and the water we were seeing was normal for the heat and humidity we have been experiencing. Thank you Metro for the peace of Mind and Randy for his top notch service and taking the time to explain everything to us!!

Dealing with Metro was the most refreshing experience in years. All of their techs were friendly and knowledgeable. They explained each step of their work thoroughly, and answered all of my questions in a way that I could fully understand. I'll never use any other HVAC company!

Our service provider was friendly, professional, timely, and answered all of our questions. We look forward to a winter of efficient heating, and will have them service our cooling units in the spring..

Technicians were courteous and professional. They explained all services and answered questions. All went smoothly.

Brian was very professional, knowledgeable and courteous. His approach to servicing my heating/ac was efficient and economical. I highly recommend his organization and they will be my first choice for any future needs.

My tech was very friendly and businesslike. I so appreciate all of you giving me a higher priority because of my health issues and no air. I will continue to use you all for my needs. My tech told me when he left that it was an honor to meet and know me. I was very humbled.

He fixed my AC today, but I am not giving a 4 star rating until it works with no problems.

Herbert B. was a really helpfull guy during his last visit He solved the problems wiith our a/c, fixed the gap in the attic, changed filter, did all kind of tests, etc etc. We were really pleased.

Metro Energy Savers was quick and painless I got approved for Financing in just a few minutes and then within a few hours I had a completely new system installed all in the same day. Also Josh, Waymon, and Connor are all fantastic to work with.

Very professional!! Didn't need much but they did a full check of my system since they came out to make sure everything was functioning properly. They also made recommendations to prolong the life of the system. Very nice people and I felt very comfortable around them.

I was impressed with the current technology my technician used to check my system and he did a wonderful job explaining the results. I will definitely use Big Bear A/C and Heating again!

Billy was very professional. He explained everything in detail to me. I would definitely hire them again.

HVAC Installation

Great company. They have really worked hard to fix a really messed up system another company installed. The service guys go above and beyond to help fix any concerns.

From the minute you call the office to report an issue they are on top of it!
The Technicians get the problem solved & are always friendly and professional.
I give them 5 Stars! :-)

Randy was very efficient in finding the problem and he fixed it in a timely manner! We called you this morning, and someone was here within 2 hours. Thank you for your A-1 service!

These people are money hungry! My family member is elderly and called them to come out to see why her air conditioner isn't working. They told her she needs a part that costs $800, turns out the same part was $100 on Amazon. Unfortunately she paid for it before we could look up the actual price. Once that piece was fixed the air conditioner broke again. Now they say she needs a whole new unit. Got a second opinion and the part cost less than $100 and is fixed and working great. Please be aware of this company. All of these good comments must be fake accounts

Very pleased! I received same day service and had my A/C working just a few hours after if conked out. Problem was diagnosed and corrected.

Josue is a great employee and does a great job.
He’s always a pleasure to work with. Thanks again.

Competent and did work in an appropriate time slot.Very knowledgeable, pleasant and professional .Corrected a problem I had with the unit in regard to the drain under the sink from a/c that always have had since new unit installed. Very good service.

Samier was super helpful, kind, and respectful and arrived in the window provided to us. Setting up service was easy with the chat function so I could respond on my own time.

After suffering with an out of commission AC unit for almost 2 months (and a previouscompany overcharging with 0 results) , Paschal came through, assessed the situation, expertly resolved it with immediate results, and didn't even try to upsale me. Paschal Pro Ulises Mendez was professional, efficient and effective. He knew his business and didn't waste any time getting the job done. Thanks Paschal.

Just checked ac and blew air in pipe.and that was higher than the vist what a rip off

Excellent service, courteous & knowlegable service rep. I’ve used them in the past and they are far superior to other energy service companies I’ve used. Would definitely recommend metro energy savers for your a/c needs

Darrol was great. He worked hard until the job was done even though it meant staying for a long time. He is transparent with the costs and let's you know up front what is going on and what it will cost. I highly recommend these guys.

Big Bear was the BEST!! On time, respectful, efficient and quiet with the exception of minor drilling. We were placed on the schedule within 3 days of calling for appointment. Very neat and tidy. They planned their work so that literally not a single fragment or dust would get on any of the bedroom furniture when cutting a large space for the duct. They laid tarps up the stairs through the hall & through bedroom to the attic and absolutely nothing got dirty or soiled. They asked for paint to cover the teeny tiniest little spec on a wall missing paint. Went above and beyond expected for service. Answered every question and showed us each and every part of the system and how it worked and its purpose. Only asked us two questions (where is the attic & where is the circuit breaker box).Diligent hard working men. Absolutely the best service. And the A/C is COLD. Love this company!

Our AC unit had went out over the weekend so we had contacted metro energy savers. A guy had came out and looked at our unit. He was certain it was one thing and also recommended getting new wires for the outside. He left that evening never fixed anything. The next day I called their company and they sent out a one of their top tech guys. He came looked at our unit. Once he turned it on it started blowing cool air. Then he went on to say we needed a new unit @ $8,100 etc.... so my husband and I decided to get second opinion from Stark Air (highly recommended btw.) their tech at Stark Air said our unit was just fine. They changed out wiring and and we needed up needing a new cuircuit board. So far so good with Stark Air repairs and also at a low price compared to MES. I highly recommend getting a second opinion!

Very knowledgeable and trusting technician, his name was Jared I felt very comfortable talking to him as he explained and broke down all questions I might have had and explain to me what was going on with my system what they could do to help me and the cheapest way to go and all the other available options that I had.He explain five options with the pluses and minuses, pros and cons. No pressure call just helpful and informative advice. Willing to work with me regardless of what option I chose. They have excellent financing available to help those black myself so don't have that good of credit score. Jared specifically respectful to me and very knowledgeable. I appreciate his services and help in this important home owner necessity and expense in helping me to make the right decisions. Thank you Metro Energy Savers. 👍👍👍👍👍

Professional service and on time.

Big Bear replaced two old HVAC units in our home. The crew was on time, very professional, and finished the job in the expected time-frame. We were pleasantly surprised that it even came in *under* the estimate!

WORST!!!! I paid $100 for a salesman to come out to my house and try and sell me a 11k+ new unit. I was told for $1500 I could “bandaid” my ac unit, and that he took pictures and put a description of exactly what needed to be fixed. The pictures were blurry and not of anything helpful!!! I then replaced all the parts mentioned on the invoice and it did not fix the unit! They either are VERY DISHONEST or don’t have a clue what they are doing. They also said they would be by in the afternoon, I called at 5:30pm and they said they were still coming out but weren’t going to let me know!!! They showed up at 9pm and I paid $100 for them being here for 5 mins and didn’t do anything.I had another guy come and repair the unit for $175. STEER CLEAR!!!!!!!!!! Unless you just want to be sold a new unit.I would love a refund.

Big Bear Air is an exceptional company to do business with because they are responsive and very customer service oriented; their office staff and technicians are the best.

We have used Metro Energy Savers for several years now and they have been wonderful! Each technician has been respectful, intelligent and honest. They take the time to explain any equipment issues and offer all the options for repair or replacement. They are not pushy sales guys. Thank you Metro!

Unfortunately we can not recommend Paschal Air. They have bought out Metro and Walker A/C companies that we previously used to purchase and then service our A/C system. We originally purchased our Daikin home A/C from Metro (April 2020), who was subsequently purchased by Walker and then by Paschal. The service technician qualuty has become worse after the two acquisitions. The last two times we needed service by Paschal, the technicians were polite and friendly. However. They don't seem to be very well qualified and unfamiliar with our Daikin unit.The latest service call (Tuesday, June 20) almost became an $1,800 mistake. The technician was not able to accurately diagnose the system issue. Not cooling properly. He said the system had adequate freon and the issue was with the EEV and coil. He said both had to be replaced. The good news the parts were under warranty. The bad news is labor and freon replacement would be $1,800. Wow!!! This is a 3 year old system.I called a different Daikin service company. They came out and found caps missing from the inlets where freon is input to the system. He added a small amount of freon and the system began to work immediately. Ultimately, the Daikin technician had to add over 4lbs of freon. Apparently, the freon had leaked over time from the inlets that were left uncapped (from a previous Paschal call). The system is now cooling and functioning properly. Thank goodness due to the extreme heat we are experiencing.The other Daikin service technician will be back next week to confirm the system is working and there are no leaks in the system.Sadly, we had just used Paschal to install a mini split at our home (for an added on room) and have lost confidence in Paschal's technicians. Buyer beware. Always get a second opinion.

Moe found the capacitor to be bad and he replaced it to get the
ac back up and cooling. He did a great job and will be our go to tech if there's a need in the future.

I called late on Friday evening with no air conditioning. Brian was at my house Saturday morning early and had my problem fixed in 40 minutes. He was very professional and friendly. I was completely satisfied with your service.

Josie was very courteous and explained what needed to be done to make my AC cool again. I have used Metro Energy for a long time and am always pleased.

Would happily recommend James B and Paschal AP&E for your plumbing needs. On time, friendly and professional.

Great job, very detailed and really appreciated him answering all my questions

Billy was absolutely AMAZING!!! He didn't try to oversell me on anything. I got a te t 30 min prior to let me know he was on the way so I wasn't waiting around for hours. He was open and honest about what the problem was and what my options were. Will definitely use them in the future when needed!!! I promise you won't regret using them ither!

Had them out to replace a coil internally and install a new outdoor unit. After install, water was leaking due to another broken part in the internal unit. They came back out immediately to identify the problem and had it fixed promptly. Their dispatch and techs are great, would recommend.

Fantastic Service! Friendly interaction when I called to ask for an appointment and extremely prompt service and awesome technician. The problem was fixed quickly and professionally and the technician was knowledgeable, friendly and helpful. All my questions were answered and I definitely appreciate the great service!

I called Metro Energy Savers last night because I came home and had water leaking from the ceiling where my AC unit is located in the attic. They quickly sent out Waymon to check it out. He assessed the situation and made an appointment to come out the next day and fix it. He explained what caused the leak very clearly and I was able to communicate that to my husband who was out of town with great confidence. I also had to take a work call while he was there and he waited patiently. I highly recommend Waymon from Metro Energy Savers!

Jim serviced ourvAC today. Pleasant, took time to explain what needed to be done. Always wor shoes covers and left to mess or dirt.

Josh explained what adjustments would be needed and set a tentative schedule for the work to be done before leaving. He was careful in completing tasks in the house and walking in the attic.

Herbert was a knowledgeable, friendly, professional technician that diagnosed the problem and explained several approaches to solving it given my budget and time frame. I highly recommend him.

Thermostat showing an alarm for humidifier pad , called metro and got same day appt. Josh was very helpful and answered all my queries. Thanks Josh!

Our a/c was leaking water AGAIN, and we called Metro. Chris Dybvig came out and investigated the source of our problems with the a/c. It is 15 years old and had multiple problems. We just needed a new unit and Chris helped us through this purchase. He explained various methods of payment and started installation the next day. His installers were beyond excellent, very clean, very friendly and nice and above all else most knowledgeable. There were a few bumps, but Chris came every day until they were solved. We probably bought from Metro because of Chris. We like that he is our a/c person solely now and we feel we can count on him. Chris is just the nicest, most knowledgeable technician and person. Metro is very lucky to have him with their company. We highly recommend Metro and Chris. Jerry and Terry Ward

They came out, our AC was turning on but not cooling. The guy looked around at the unit in the attic and came down telling us we needed to replace absolutely everything for 15k, broke down pricing of parts. We decided to think on it, after he left our thermostat would no longer turn on, and now that we are doing things on our own we have found wires put back in properly or not at all. We looked up the parts mentioned to see they wanted $300 for about $30 worth of parts. The guy read from a script, like a telemarketer, when he arrived on site. I do not reccomend, definitely check their yelp reviews. Those seem to be more true to what they are about.

Randy was wonderful, he did more than was even expected to ensure our furnace was properly functioning. His professionalism is A+ and price quotes were extremely fair. thank you.

Let me start by saying my technician (Sammy) was incredible. Once he arrived, he was professional, knowledgeable and willing to take the time to explain the issue and what options were available to me. I had a blocked drain line on one of my 3 A/C units and the charge was $275 and the service fee was waived (as promised).Unfortunately, there were some significant issues with the office/scheduling process. I made my initial appointment and was told my technician was confirmed to arrive between 8am-12pm. I received a text confirming the time window, which I appreciated. On my appointment day, my technician did not appear during the promised window, so I finally called around 2pm to I let the office know the technician had not arrived. I was told he was on other appointments and would be arriving later in the day and it could be as late as 10pm. I explained I was told he would arrive between 8am-12pm and was told they don’t promise arrival times.I explained my previous conversation and my confirmation text and was quickly dismissed. Whatever! Then I get a call around 6:30pm letting me know that my technician’s van broke down and that we would be running late. I then received another call around 8pm letting me know he would not be coming. So, I sat at home for 12 hours with no service. That sucked, but you can’t control auto problems so I chalked it up to bad luck and figured they will do what they can to make amends.The gentleman that called me did apologize but made no effort or offer to account for my troubles. He offered to reschedule and said he assure me I would be first on the list that morning I was rescheduled. Then the day before my appointment, I called the office to confirm my appointment since I did not receive an email/text confirmation. They confirmed my appointment and said I was first on the list that next morning. Come appointment day, I waited and waited and waited and Sammy finally showed up,at 3:15pm. He had no idea what I had been dealing with but did apologize for the issues and Was amazing at doing his job.I gave my experience 3 Stars, which I thought was pretty generous considering I sat at home for 19 hours waiting for service. The office staff was friendly but they need to tighten up their knowledge of their policies and recognize when a customer’s had a bad experience and do what they can to remedy it in a tangible way. I did later learn that they give preference to their customers who are on their maintenance plan and that’s why my promised times were not delivered on.

So far just a diagnosis but very courteous and thorough and answered my many questions.EDIT: the above was after the first consult and bid. After that, this went way downhill and I have no idea how the Google reviews are so positive for this company. They bid two tasks (replace coil; make airflow uniform) and per the internet provided local estimates, they were high on both. Both jobs were supposed to be done in one day and only the first was. Nice techs. The second task became a nightmare of people not showing up or showing up without parts or communications. I lost count but think it took five visits to complete. One senior guy (Cory) saved the day by coming out twice and establishing a plan for a very simple job. Also today when they finished they didn’t have the right tool (flow meter) to demonstrate the job was done properly.Besides Cory and the techs, the phone games are bad and the internal communications are worse. I’m stunned I didn’t get a call earlier from someone at a high level with at least an explanation as to why this took so much to resolve.Regrettably with no reach out from ownership I have no reason to recommend this contractor, who not only is Big Bear but also run a few other HVAC companies under different names.

Mr. Ulises Mendez did a excellent job on doing maintenance of my AC unit. He was polite, courteous and very informative of the work he was doing. Highly recommend. Thank you.

Jorge very professional and pleasant. He troubleshooted our AC problem and nicely explained it. It was aloose wire.
We appreciste the rapid Service response . Glad we have maintenance plan Thank you.

Friendly, knowledgeable technician who offered improvements, but didn’t push. Very happy with Metro Energy Savers.

Needed to replace a Nest thermostat and fix our heat pump. The technician was nice and friendly, but the company quoted us $880 to replace a thermostat that costs less than $250. There is no way replacing a thermostat requires $630 in labor. Never using them again.

My technician Josh was very informative.. However he stated he's more on the mechanical side, he understood the systems and diagnosed my issue fairly quickly.They unfortunately weren't able to install the new system the same day, (which is a huge disconvenience), so we're forced to suffer an additional 3 days.But they were decent enough to bring a window loaner for the time being.I believe overall, we'll be generally happy with the new system.. Just a tad disappointed about the overall cost of those machines.(Discounts & ex-service members do help through)

Excellent experience. The technician (Bravo was his last name but I forgot his first) was very thorough, knowledgeable of our system and also very professional. Definitely recommend.

Life savers! Our AC died on us and they came out bright and early the next day and fixed it up for us! Great service, really nice and funny guys. Highly recommend!

Our Technician Waymon was Great !!! Excellent service !!! He did a complete home a/c inspection and gave a very honest opinion about the problems/issues we have and advised on the required service. We highly recommend Waymon. Very Very Satisfied.

Eric did great work, was very thorough, professional, polite, and kept me informed on the progress of the work.

Diehl and his crew are always timely, always professional, and I've been nothing but pleased with the new AC unit they installed for me and the maintenance I have received from them! Too notch service at an affordable price!

Herbert Barrios was very professional. He took his time checking the heat pump.and did a very thourough job. He offered some parts that will help with power surges and may save a lot of money and wear and tear on this new unit.

Jared arrived on time. Quickly diagnosed the problem. Gave me an estimate. Fixed the problem. Was out the door in less than an hour. Great service. Price friendly. Especially on a holiday. Thanks Jared!

The tech, Oscar, showed up on time and quickly diagnosed the problem. He was very friendly and professional. Repairs were made efficiently.

Great service friendly quick knew exactly what he was doing and most of all provided a warm home on a cold winter day for my family best company ever!

Patrick came to my house to change out a leaking evaporator coil. He called in advance to verify the appointment and arrived right on time. I ask him how the repair was going to be done and how much time it would take. He explained it to me in a clear friendly manor and proceeded with the work. Everything went as plan and he showed me on his gauges just where the pressures should be for a fully charged system for that day's temperature. I was totally satisfied with the job he did and with the support of the service manager and everyone at Metro Energy savers. I bought the 2 year service plan and look forward to their future service.

Called out Metro Energy Savers for a Summer maintenance check on our AC system. And thankfully we did. After being in our home for only a year we had noticed some minor differences in the way our unit had been running. Herbert, the technician, did a wonderful and thorough job of checking things out and found our capacitor was bad along with a coil and that we were down a full gallon if freon. Herbert took the time to show us the output of a health capacitor vs ours, in plain language along with showing us the meter. I'm sure he stayed longer than he thought he would but he got us fixed up right away and didn't try to upsell us anything. He was so friendly the kids wanted to invite him to stay for supper. If Herbert is the face of Metro Energy Savers, then they are doing something right. The only ding I give MES is not calling 30 minutes prior to heading out as promised and the fact Herbert only had one filter our size on his truck when I had told the appointment take we had two. But, beyond that, we think we could not have made a better choice than MES.

Josue was awesome- nice, friendly, & knowledgeable. I had my AC tune up today & I was especially happy that my unit is working fine & doesn't need anything done this year. I will request Josue in the future! :) P.S.- Everyone I spoke to on the phone as far as setting up appt, calling me to give time of arrival updates, etc were just lovely as well. Thank you MES!

This company installed an new ac unit while it was metro energy savers. It is still under warranty but stopped working a few weeks ago. The technician came out and said that the capacitor was bad and could replace it for 200+ dollars. I asked why it wasn't covered by the warranty and he said that if I wanted it to be warranty work, he would have to order the part from the manufacturer and it would be several days before we had air conditioning. I told him to go ahead and fix it.A few weeks later it stopped working again. I called the company and they said they could not get there today and could not give me a window when they would be there tomorrow. The lady who answered the phone was completely disinterested that is was 105 degrees outside and I am without a/c. It is now 5 o'clock on the day they said the tech would be here to try and fix it again and they haven't called or given me a time. Very unprofessional. I will not use this company again.Update: Though they promised they would be here on the second day, they texted at almost 730 pm to say that they weren't going to make it. Still have not been given an appointment time. Again, I paid for something a few weeks ago which should have been fixed AND which was under warranty.Update 2: Finally received a call from company and they have agreed to fix it at no cost to me. If that happens, I will improve my rating.Update 3: company came out and replaced condenser at no cost. Have updated review to 3 stars.

Waymon is the absolute BEST! I won't let anyone but him come work on my AC and furnace because he fixes it right and does his best to keep my budget in mind. Reasonable rates and a friendly person.

Herbert is a great technician. He courteous knowledgeable and professional. He answered all of my questions and was able to help identify the problem. I recommend requesting him and Metro Energy Savers for HVAC needs.

The overall experience was good. The tech was prompt, professional, and easy to interact with. He explained everything very well to ensure understanding.

The service technician was friendly, knowledgeable and efficient. Explained everything in detail.

Timely, efficient service and reasonable rates!Courteous, professional staff who take the time to explain your system needs in a way you can understand & theyalso email you pictures so you can see what the technician saw & budget for future services!!

We have been using Big Bear A/C for the past nine years and have always had extremely prompt and reliable service. They have always been extremely honest and transparent in all of their work. In fact, there was a time when I blew a fuse (didn't know this at the time) and Big Bear A/C came out the same day and repaired it at no cost and showed me how to fix it in the future.

The technician was very knowledgeable about the service call. He provided additional information on Ways that I can improve or extend the life of my unit. He was extremely friendly.He was also the very first person to inform me about the energy club that metro energy savers provide. I have used meteo energy savers several times and not once had I been told about this feature.Any other customer that gets Joe on their service call is bound to have excellent service.

Jonathan, is very knowledgeable, punctual and equipped mentally to get the job done. We will be using Pascal for our plumbing needs from now on. Thank you for ajob well done.

I definitely recommend James for any plumbing work. He did a great job, explained every step of the process.

Hottest summer on record and our AC goes out. We were told a minimum of two weeks and we live in TEXAS!! I was referred to Paschal by another company who was booked to the teeth. The next morning a very polite, professional technician was at our door. He diagnosed our problem, repaired what he could and told us we would hear from the company shortly about the cost and to schedule a return appointment for the installation of the part he didn’t have. I’m gobsmacked! Great company

Raphique was absolutely wonderful. Professional, unimposing, prepared, friendly, good listener and he knew his stuff. He found the problem, showed me what it was and explained the issue. Repaired my AC and it’s works better than it ever has. I would 100% recommend this company! Thank you!

Quick, same day service. Randy was great! Got in, found problem & fixed it. I will call them again.

These guys are awesome. They are timely and professional and stand by their products. I would recommend them to anyone looking for an honest hard working team that puts the customers first.

I’m very impressed with the quality of the service I received and the promptness. I was expecting to have to wait days to get an appointment or for parts but to call and have them out in a few hours and have my AC up and running and it didn’t break the bank!! I’m truly impressed and will use them again.

We got 3 bids. Diel at Big Bear was the only one who answered all my questions. His guys (Bryan and James) did an amazing job. Worked all day in the heat, explained the whole system and new (nest WiFi) thermostat to us and then cleaned up and vacuumed before leaving! We will be using Big Bear for our upstairs system and maintenance services as well!

Darell was here within an hour and a half after calling. He kept us informed each step of the way.

Respectful and straight to the point. He didn't try to sweet talk us or sell us what we don't need. We ended up needing a whole new unit, I would definitely use metro again if the need arises. Josue was great.

Called MES because of good reviews and because our in laws have used them for over a decade and recommended them. Our system was running for hours nonstop and not cooling, staying at 78/79 on 100*+ days. The tech came out and said it was the copper pipe and that the outside unit didn’t have a drier so that meant the Freon was contaminated and we needed to flush that out and put new one in. It came out to be $1,800 but we went ahead because we really needed our house cooling again ASAP. Long story short, it didn’t work at all and we called the tech back out 2-3 more times. Side note: my father in law went out and saw for himself that there actually was a drier in the unit which alone was about $200 when the tech said there was not. Not sure if that was intentional or not, but watch for that kind of stuff. The biggest thing, though, was that the Tech was very defensive and would not budge on his “copper pipe” diagnosis even though we kept telling him the house was still hot. It was honestly a thoroughly terrible experience dealing with him and not being believed, being talked over, etc. day after day that we ended up calling a 2nd company which ended up figuring it out. I then began calling the office asking to speak to the manager to get a refund and when that didn’t start off great either, i was almost sure they were going to try to take the money and run. Although my interactions with the manager didn’t start off great, they ended up issuing a partial refund for the misdiagnosis after the manager came out and reviewed the house and saw everything for himself. We closed off the interaction on a positive note with an apology, handshake. So although I am happy the company made an effort to rectify a wrong, it still was not a positive experience.

I was initially sceptical when the technician recommended a complete AC system replacement. However, we had so many issues with our current system cooling during the summer months that we decided to give it a shot. Our previous system was a hodge podge of various replacement parts and fixes done over the last 12 years. Our new system is an American Standard (Trane brand) and it works great so far! If we set it on a certain temperature, it will actually get to that temperature within a matter of minutes rather than hours like our old system. We'll see how this upcoming brutal Dallas summer plays out, but so far so good.

Service tech was accurate in his diagnosis, but immediately went into salesman mode. Stated options were either replace the compressor for $1600 + $900 R-22 coolant charge (with a $800 fan motor replacement likely needed soon) or replace the AC system for $7000+. After getting a second opinion, found that the coolant service was about 50% overpriced and I could replace the entire condenser unit for ~$2800 (including coolant) with new R-22 compatible equipment, so no need for a new evaporator coil.Note that the Metro techs receive sales commissions, so what's in their interest is not what's in yours. They're competent at diagnosing and fixing issues, but will not give information on cheaper options in order to push expensive sales. I'll not be using them again.

Charley was here on time got the job done promptly cleaned up good . I would diffinetly use him again. I totally recommend Charley for any plumbing job you may have .

big bear heat and air has been our preferred business for anything heating and air related for about 5 years. They are super knowledgeable, reasonable, professional, and customer devoted. They always do what they say and state pricing up front. They are honest and trustworthy and highly skilled.

Waymon was such a help! He gave us the truth, was here within 2 hours, and was very friendly! Thank y'all!

Josue was very prompt and detail oriented on the work he was doing. Always polite and respectful. Too bad we are moving to another state, I’d keep using Metro Energy Savers!

Good quality and very reliable! Very profesional and trustworthy.

The technician Jose took his time to explain what was wrong, options for repair, and his recommendations. I never felt rushed into purchasing parts. And our A/C is back to working!

I have recently started using this company and have been very impressed with them with their services and with their excellent customer service.They are quick to respond, very pleasant and knowledgeable. They follow up to make sure that you are pleased with their services.I'm very happy to have discovered them.

Geoff, has the experience to get the customer the best deal for his $$$. He was very polite and friendly and definitely knows his equipment. I would highly recommend simply because of value to dollar ratio.

Juan Bravo was on time…professional & very knowledgeable & friendly. I would definitely recommend his services. ⭐️⭐️⭐️⭐️⭐️

Good quality, Professional on time and will respond quickly when you need service. A new A C unit was installed in my home.

Herbert did a very good job, he deserves a five star rating!

Eric was friendly, knowledgeable, and explained the situation in terms I could understand. He provided several options for us to consider. Thank you for coming out on a Saturday to help us!

Diel is a true gentleman that really knows his trade, and is a great communicator. Unlike many today, he will make recommendations to save you having to replace parts. Highly recommended.

Herbert was a delight. He listened to my concerns then diagnosed the problem!He was informative and gave the solution and options without pressure to buy a whole new system as my only option. I continue to trust this company with our heating and air needs. They have proven that they treat their customers like they would like to be treated, honest, trustworthy and fair.! Another great Metro Energy experience!

Metro was there that same day at earlier than the 2pm-5pm time frame which if your AC is out you don't care the time you just want someone there! Randy then accessed very quickly were to look. Assured me he could get it taken care of and had me wait only 15 minutes if that before he came back and showed me the exact issue. He explained why it happens and also directly how much it cost to fix. This is all great. Just get the problem, have a resolution, explain the cost. This is great! I don't need sugar coating I just need the problem resolved and at a reasonable cost which I felt like it was. Randy did want to do a service to the outside fan box but we did not have the money for that. Overall great experience and will use again!!!

Very nice company. Came out right away and fixed the problem quickly and charged a reasonable price.

The professionalism of Nathan is so awesome! He also explains things where we can understand easily! Promptness and just overall amazing!!

He was excellent and friendly and answered all our questions.

Summer and we still got service within 2 hours of calling. Service tech Geoff was very knowledgeable and stepped us through everything he needed to do and gave tips on what to look for in the future to prevent similar issues and prolong the life of the A/C.

Very satisfied with the service. Herbert who is our service technician is awesome! He is very friendly and knowledgeable. One of the great things I like about this company is the continuity of service with the same technician.

They were very easy to work with, and worked with my schedule. Geoff did a great job inspecting the ductwork. Will use them again in the future!

Mo arrived timely and was very transparent throughout the process of inspecting both of our A/C units. In addition to properly explaining any repairs needed, he helped us identify a plumbing issue that other vendors had previously ignored. Outside of the obvious professionalism by Mo, he even navigated a house of 3 kids with positive energy while my son asked him 100 questions about his work. He took the time to actually show him what he was doing and answer all the random questions a 5 year old could think of. I couldn't recommend a person more to come be honest and efficient with A/C and plumbing issues.

Prompt, professional, great value. Would recommend.

Waymon is a very kind and generous person. He goes above and beyond not just servicing me but showing me that he really cares at not only his job but the people aroind him. Im glad i called this company! Thank you so much!

On time, very professional and personable.

My A/C went out late at night. Walker Air came through. Allen Tuell was very helpful! He was quickly able to restore my air conditioning the next morning while giving me options for repair and replacement. I highly recommend this business, for emergency repairs especially!

Derek was very professional and knowledgable. He did a great job servicing our ac system. We will use Pascal again in the future.

Great experience with Big Bear. I needed consulting on how to cool my upstairs better. Other companies just wanted to replace the whole system, but Diel found a leak that required only the replacement of one component. He also suggested changes that improved airflow for minimal cost. My house is cooler than it's been in 6 years and my electric bills have gone down significantly.

I want to thank the men from Metro Energy Savers for quickly responding to my call when our A/C unit in September on a 90 degree day. Jesse & David arrived with a complete new unit & spent the day removing the old & installing our new unit up in our attic & outside. They spent most of the day up in the attic working with little breaks. They were very professional introducing themselves & explaining what all would take place. They were very careful & respectful of my home! They placed coverings on their shoes & cloths down to protect the floor. There were times that I hardly knew they were here. I feel very comfortable in recommending these two gentlemen for any service that you could need. Metro Energy Savers was definitely our Savers in timely responding & installing our A/C & Heating unit! I would recommend this company for all of your A/C & Heating needs! Thanks so much for everything!

Josh showed up on time, was very personable and kept me apprised of the status of my repairs. Technicians like Josh is why I’ve been with MES for the past 25 years.

Ulises was excellent at diagnosing and repairing our AC unit

John was very professional and prompt and curious.

Technician came out as part of the bi-annual check up. He came on time and checked both the unit in the attic and the outside setup. Took care of identified issues and emailed recommendations. Thanks Moe!

Waymon did a great job. He offered me the opportunity to install an air purifier, which I had been considering for some time. He explained the advantages and the installation process. He even took a picture of it after installing it. I am very pleased with the service.

After talking to three providers, I knew I made the right choice, getting Paschal air plumbing and electricity their personnel are very professional and performed a great service, and my house feels great, they assisted me with all my questions, thank you so much, you guys are getting my 5 stars.Sincerely yours, David Ibarra.

The tech was very professional and did a thorough job. He gave us detailed information for future system needs.

Herbert is amazing!!! Always goes above and beyond to make me feel comfortable as well as explain the steps he takes to make sure the machine is functioning properly. I request him every time and will continue to do so. I had this company install both my indoor and outdoor unit and have had some very poor experiences but Herbert has really turned my opinion on the company around completely. I will continue to use them because of him!!

Oscar and Samier (in training) did a thorough job checking both A/C and heating system. Despite a cold front, they checked the gas pressure on outside unit to insure pressure was ok. (new roofing nails came close to hitting piping from outside unit.)

Jorge did an excellent job of doing the maintenance and detected a leak in the evaporative coil. When the part came in, he diligently worked to get it installed & working!

Tech Chris expertly solved a couple of minor problems with my system. I've owned several rent houses over the years. These guys aren't the cheapest, but they are a *very* well organized company. I passed the good word onto NextDoor. Will use them again.

Excellent and very professional service. I could not be happier. I will use them every time I need electrical services!

He want it $1600 dollars, so I call the factory that make the air conditioner they told me that It was too much...to get a new thermostat....over price....so they give me another dealer in fort worth...now In waiting on the quote...will keep you posted. I have use this company since they installed my air conditioner but at this time I DO NOT RECOMMEND THEM ANYMORE!!!!!

Very helpful and didn’t try very hard to up sell me. I would definitely recommend. Thanks

Just recently started using Big Bear, and all has gone well! They checked my AC, gave me some tips, and pointed out a couple issues I could change. They also replaced my AC Disconnect quickly. Good communication, easy to get in touch with, and arrives even earlier than expected (if you approve of them arriving early).

I’ve used Metro Energy Savers for a few years. I’ve had different technicians and all have been very friendly, professional, and patient explaining what is going on. When possible, they gave me options and let me decide how to spend my money. Last year I had an old unit go out. It was over 14 years old. Today it went out this week. They were over the same day and took care of everything. I didn’t have to pay the service fee or the part they had to replace.If you need someone to take care of your home, I highly recommend this group of hard working professionals.

Excellent service. They answered the phone right away, scheduled service the same day, the technician was able to find the problem and fix it right away. Same great service as Big Bear before the merger. Would call them again.

He was knowledgeable about our problem. Was able to repair it in short time. Very nice polite and Christian man.

Service person was very professional and informative

I had a 4 ton system quoted for replacement as the original unit was undersized for the home. Metro quoted double what any of the 5 other companies quoted for daikin or Trane units. Even Costco which acts as a middleman was a little over half the price. Shop around as the company philosophy seems to be high commission/profit based. I did not in the end choose their bid and that was after a 10% discount was offered.

Henry and Eric were able to trouble shoot an issue the same day when the others couldn’t. They explained in detail what they were doing. They were very professional and most importantly my ac condenser works again. Thank you!

Justin did an outstanding job.He explained everything he had to do to make my air safer .I would recommend Justin .He seems to know the work and cares about his clients. I know he is an asset to your company.

Cory did a fantastic job, very professional and he communicated all work in a detailed manner with pictures. Very efficient with his time and extremely friendly and personable. We will definitely be using him in the future.

My parents have used their annual maintenance service for decades, so they recommended I call Metro when I needed maintenance & had a leak from the AC.Everyone I spoke to was great! From my first call Jessica (I think!) was pleasant & happy to speak with me! She was able to schedule me today for a late afternoon, but she called back to let me know they could come early & was just as delightful.The men that came were just as nice! They didn’t mind my dog wanting to show off or get pet & shared with me about their dogs. They QUICKLY showed me where my problems were & Fixed it, and took pictures to help me w/ the insurance. They showed me where I had filters already & showed me how to check/change them, AND made sure it was dummy proof that I could check them on the specific date & writing all the directions on the actual filter (We agreed NYE ... so now I won’t forget! 😉), and just generally were good guys.I’ve had insurance companies and roofers and all kinds of trades out here since the last bad storm, and I genuinely enjoyed every aspect of my engagement with this company for the first time in a long time!Highly recommend the quality of work, timeliness, knowledge & expertise as well as being easy people to work with! 👍🏼

I got Big Bear recommended from a neighbor on the HOA Facebook page. I called, got an appointment same day, they showed up on time, and fixed the problem without any upsell. That's as good as it gets. The problem was more complicated than just the igniter or flame sensor, so I definitely needed a pro.

I was phoned before my appointment by the technician before he arrived. He gave me name Yasua Jimenez and would arriving in 30 mins. He was very professional and extremely nice. He did what he needed to do and explained everything. We chitchat during his work. I look forward to having him as my technician next time for service

Another great service visit for quality control. And again, I can't say anything negative what so ever about this company or its staff. They are, all of them, the best!!!

Always impressed with this company. A few bumps along the way but they have made it a point to fix any issues that we have had. I would recommend them to anyone who is looking for a company to put your trust in.

Jamarcus was very professional; he was prompt,knowledgeable and personable. We’re happy with hip service.

Good service., timely I was very satisfied with his attention to my system. Detailed in his work, polite and efficient. Thanks

I can't say enough great things about Big Bear! Diel has been my go-to A/C guy for 10 years! Last Thursday my A/C went out and temperatures quickly rose inside the house. Diel came out first thing in the morning to diagnose the problem and had his team here by 3:00 with new unit installed by 5:00! My husband and I trust Diel and are confident he only recommends replacing a unit when absolutely necessary. He keeps cost in mind and takes great care of customers. Diego and Saul worked tirelessly in our attic and could not have been more professional. We love you Big Bear!

This is not the first time that Waymon has been at my house. He is always prompt, polite and professional. He is very thorough and quick to describe the problem and explain the how to fix it. He has always provided me with knowledgeable service and goes beyond the necessary efforts needed to repair. While air conditioning service is never inexpensive he makes sure he gives more than you pay for. I have never felt like I paid more than fair money.

Raphique is a rockstar. He went above and beyond to get my broken HVAC working again. He's very trustworthy!

Herbert Berrios is a polite, informative and knowledgeable tech. He was very good at finding the source of my water leak from my roof down to my water closet. He took me up into the attic and showed me the water stains on the inside of my roof. He suggested getting a handyman to get on the roof and better seal the opening up there. I highly recommend Herbert.

Thank you Herbert for going through your steps of trouble shooting my AC problems with me and explaining your process. Even though you correctly knew where problems might be you still rectified trouble shooting procedures,and explained best solution to us. Thanks once again to Herbert and Metro Energy Savers for helping in our investment and comfort zone.R. Vera

Josue is a true professional. He was helpful in his explaination of the needed repairs. He is courtious, knowlegeable and a great technician who knows his job.

Excellent pricing and service. Ty did a great job taking care of my 3 systems. They are very professional and thorough. I strongly recommend to anyone wishing to have a great experience with air and heat servicing.

If there where 9 Stars, that is what I would give. First of all I received a call to let me know Randy was on his way. 2nd of all by the time he got to me he was set and ready to get me and these little ones out of the heat.Most of all he was informative. He taught as well as repaired. He made sure that I could not only feel comfortable calling on this company again, but that I could maintain the unit to my best ability. I would recommend them and most certinly am making them my go to. And Note... If you get Randy you get one of their best...hands down.

Ezequiel was professional and walked us through the entire process of the Maintenance check of our heating and air conditioning systems. We will continue to use Big Bear service. Fair pricing and great customer service.

Another fantastic job. Repeat customer.Darryl and Austin were greatVery thorough. Took care with working around my house. Excellent clean up afterThanks again.Great customer service.

Herbert Berrios was our service provider and did a wonderful job. He was on time, professional, respectful and told us about the August membership deal and pricing on systems we could add to our AC for better performances.

I was able to get my air fixed within a couple hours. Thank you!

IS REALLY S GREAT AND FRIENDLY SERVICE I AM GOING TO USE THEM AGAIN

Bryan was great. He came out quickly, diagnosed the issue and had us cooling the house again in a few short hours.

My service from Metro Energy Savers was great! The service technician was dressed in a clean and well ironed shirt and slacks. He was on time and immediately presented his badge as I greeted him at my door.He explained in detail every service he provided during his visit. He took the extra time to clean up after he serviced the air conditioner inside and outside.He was pleasant, respectful and displayed excellent people skills.Mr. Nick Liles was great. We will request Mr. Liles for our next Metro Energy Service request.

Excellent quality and very clear about what they will do

Waymon and Jim did a great job! Jim was a bonus. I always ask for Waymon. But if he's not available at the time I want, I adjust the time.😁 He is so knowledgeable and I feel like he always has my best interest in mind.

The young was very nice and did a great job. He checked everything out when finished, to make sure our system was working again. Thank you

Great Listener; AWESOME !The Installers were AWESOME (no mess left to clean up afterwards , and they do not destroy your lawn or flowerbeds)Thank YouI am so thankful to have found this vendor. I am satisfied with their work, and the courtesy of the technicians that have visited my home for installation.Thank YouThank You

Christina was my initial contact and she did a great job and expidited my call so that victor the repair tech arrived hours earlier than expected. I called on a saturday and was amazed at the speedy response !!!!! Victor diagnosed the problem quickly and was very thorough. His professional approach and caring attitude was beyond good...it was excellent.metro can be very proud and happy to have such caring associates representing them. Please share this review with these two wonderful associates metro and thank them for me ...a grateful customer who's problem was adressed and solved in a timely manner. Why wouldn't everyone use metro energy savers for all their air conditioning needs !!! Thanks metro.....A HAPPY CUSTOMER

Jonathan was polite, explained my options and handled his business in a professional manner. Would recommend using again.

Walker bought out Metro Energy Savers in Arlington. Metro Energy was 5 stars; Walker 2. Tech was good but office staff socks. Bigger is not always better.

Metro Energy Savers is a great company. They replaced our outside and inside unit a few years ago and this year, we bit the bullet and replaced all the duct work in the attic, plus replaced all the seals and vents as well. The AC hasn't been on much so far this year, but I can tell just by the few times it has come on that doing all that is going to make a huge difference. Metro offers great service and prices. Highly suggest them.

Friendly and great service. Answered all my questions

Jamarcus was professional and patient. He was able to find a solution fairly quickly and was willing to work with us to make sure we found a solution we were happy with.

My service Technician was Waymon. He was on time, pleasant and he checked the unit inside and outside. He apologized for the heat blast he needed to do to check the system for the fall/winter. He discussed with me the service from the last visit and how it helped this visit to be trouble free. He gave me some tips and some things to look out for. He seemed very competent so I'd call for him again.

Their service is getting worse and worse and worse. I had them out 3 weeks ago to fix my upstairs AC.....it is not blowing cold again today. I called them and the earliest they can get someone here is 24 hours from now. How does a company that is open 24 hours not service you in a timely manner. If it was a fresh call I would understand, but their repair they just did is not working and again I have to wait. This is pretty pathetic....It might be a good idea for others to call Reliant......this used to be a great company....10 years ago....not these days. I am pretty upset with their whole service. I called and spoke with Ashley.....all she would do is tell me that I have to wait until tomorrow.

Nothing but great experiences with Big Bear and Clavio. They are always on time and very friendly. The maintenance program is worth its weight in gold! Highly recommend.

Mark Peel, the salesman was courteous, professional, and honest. We were nervous about the new technology, but he answered all of our questions until we were comfortable. You can't beat their warranty, which speaks volumes to us about them and their products.The installation crew was great. Very professional and knowledgeable. Answered our questions and showed us how to use the new thermostat. If anything came up, they immediately got an answer for us.

Greats service, amazing knowledge gave me the honest truth on what I’m looking at and buying in to the 2 year Gold Star Maintenance Plan.. for my home! Definitely a must have business contact!

They came to fix a leak, and in the process and in front of me, let out all the freon into the air breaking EPA laws and charging us for 12 lbs of freon @ $100+ per pound. I called them multiple times and asked to talk to a manager or the owner, but the secretary never let me talk to anyone. She said someone would contact me soon…I am still waiting for someone to contact me. This company is a disgrace.

He did a great job. Thank you so much.

Worst service I have ever experienced. First I told them I was going to be using a warranty company for the repairs they were sent to diagnose. Then they sent a technician to look at the system and gave me a diagnosis there was a leak. I told them I would call my warranty company to talk to them so I can get the repairs done. The warranty company told me to have the tech call and give them the info. It took all week and no tech call. Then I call them today and they tell me they dont work with warranty company and that they didnt find the leak because they needed to do other work to find it. Which the tech never told me while he was at my house. So they basically just got their $76 fee for doing nothing. I will never use this company again and will be sure to tell anyone I know that has ac problems to not use them either.

June 4.Joshua did an excellent job. He was great at explaining what he needed to do and what might need to be done in the future. I felt very comfortable that Joshua wasn’t trying to up sale me . I felt comfortable that he was trying to do me right all the way around. He actually saved me hundreds.July 6 Eric came to fix a drain pipe that came loose from old glue 21 years old.... put a overflow valve on interior pipe( we had one on the pan but more efficient on interior pipe. He was great at figuring out the problem. Had to body crawl under heavy insulation to figure out the problem. Really appreciate Eric.Aug 27.2019 Had Eric come because we had water coming through the ceiling. Turns out to be a roofing problem. Always appreciate Eric going the extra mile every time he comes out.Oct 22 2019 Eric came out to get us ready for winter. Did a great job as always. I always like that I get a 30 minute notice before he comes.

We’ve always had a great experience with Metro. Their staff are always punctual, let us know when they are on their way so we are not just hanging around for hours waiting for some one to show up. They do great work.

My air went out in my home. I looked around on google. I came across Metro Energy Savers and read the reviews. Everyone seemed to like Mr. Randy very much. So I requested him. Mr. Randy arrived on 5/25/18 and before his time, he was nice and informative. The reason for the 2 stars is because when I got home the a/c dirty filter was lefted on the floor, the doors open to the a/c was lefted opened (keep in mind the a/c is next to my gas hot water heater) and the panel were off on the inside and outside unit.. Keep in my I have a 2 year old is very busy and curious. I than got a second opinion because the $8,924 quote was extremely to high for me. Plus it didnt sound right. Well the second person comes to check and was looking like what the heck. Explained to him what happened and of course he was like wow.. Like the way my house was before Mr. Randy got there, was not the same way when he lefted it. I just thought you clean up what you mess up regardless if the client goes with you or not. But I guess not.

Excellent service! Quickly diagnosed issue and had it repaired in no time at all! Unbelievable how cool our house is now! Really appreciate the service!

Some small hiccups getting the appointment but Brian was very helpful and friendly. He arrived right on time and did a great job in running a tune up on my two ac units.

Diel and all the people at Big Bear have helped our family (four different houses) with any and all HVAC needs. They are straight-shooters; honest and respectful of your time and money. As far as I know, their prices are a little below average, which, considering the service, makes for a great value.

Technician was top notch. Great service.

Geoff was so great when our heat went out on one of the coldest mornings of the year! He fixed it so fast! We are unbelievably pleased with his service and will be lifelong customers with Metro from here on out. Thanks again for everything!

Jared did a great job assessing our problem and fixing it! He was very pleasant to deal with and very professional. Metro Energy Savers is a great company to do business with!

We have been using Big Bear for nearly 15 years. They have always been honest, fair, fast, timely and clean. We highly recommend.

Terrible service lots of no shows

Josh was thorough in checking the system, and in explaining everything. He went the extra mile in service. Very knowledgeable and professional.

Great experience with Walker Heating & Air. Yubenal looked at the connections on the AC unit and determined it wasn’t getting power & figured out the root cause ( faulty breaker) in a short time, which is commendable. We had a poor experience with another service provider who incorrectly diagnosed it to be a thermostat issue. Walker was very professional in communications, quick assignment and follow ups. Their fee was higher than we anticipated. Glad to have our AC back on!

Oscar was a very professional young man. Did his work and was very knowledgeable. Good work, cgv

Jared came in and repaired my a/c faster then expected. I was very pleased with his quick and professional work. If I need a/c work again, I will be calling for Jared at Metro Energy Savers.

The office staff and technician were nice but the problem was i was advised i needed a $1900 part when all he could have advised to blow the debris out the main drain like the other tech did

Victor was excellent as he made sure our 3 HVAC systems worked properly for the coming winter. He is very conscientious.

We've used them twice in the last few months. They've been great with pricing upfront, on time and will send an email when the technician is on the way. I feel they are through and professional.

Was on time very polite and helpful.. He had our HVAC up and running in no time. Would definitely recommend.

Loved Big bear. They came out to do some repairs. They were efficient and professional. Pricing was by far more reasonable than other AC companies. Would highly recommend.

Bill had my AC up and running in no time. Identified the issue, replaced the part (I think it's called capacitor). Changed my filter and educated me about changing it periodically. Will do business with company again!

Jamarcus was my Tech. He was professional, friendly, and knowledgeable. Thank you Jamarcus..

Randy was here about ten minuets and had already found my problem. He not only fixed it but also showed me how the new systems safety devices worked. He is very efficient and courteous. Many thanks Metro, for having such nice employees.

The motor went out on my lower unit and they quickly set up a consult visit on Monday, addressed the issue and came back out and installed the new motor within an hour. Glad that I called

Fast, friendly service. No trying to up sell or over sell. We had to replace or downstairs unit last year and Big Bear, said our upstairs unit still had life in and we got another year and a half out that unit.

I love Metro. They're inexpensive, dependable, and their customer service is amazing. I always get someone immediately and always have a great experience. Highly recommend.

These guys fixed a heating issue with one of my units in December 2022, and sold me an annual service/maintenance contract to come out twice a year. Everything was in good order. Two months later they send out a technician for first service. He told my wife that the former guy that came, didn’t know what he was talking about, was no longer with the company and that the unit was at material risk of going out and quickly/ abruptly tried to sell her a new unit. (I’m not having ANY heating or cooling problems mind you).Completely feel like I was ripped off with the maintenance contract just trying to sell us on a new unit.These guys are new to DFW and I’m a 10 year resident of Frisco. I won’t use these guys again.

Herbert was extremely prompt, professional and quick to identify and remedy a problem with two of our units. We are very pleased with his work.

Came to my house five different times and stood up one appointment as well. My landlord spent over 3,000 on there services and still did not fix . I think they took advantage of her being an elderly woman. And also don’t know what they are doing . I would not recommend this place to any person And not even my worst enemy!

Have had nothing but problems with our new ac unit and install. While the company is friendly and responsive weve gone through the ringer on our new units with nonstop issues. We now we’re told our new unit needs a replacement motor and wants to charge us for labor. I wish we could have gone with a different company

Best experience I’ve ever had with an HVAC Company. I’m having them come out next month to install a 2nd unit!

Wow. My evaporator coil lasted 3 whole years. And don’t tell me that it was the condenser, because you installed that too. Your company uses junk parts at inflated prices. I’ll never use you again!

Very professional and friendly. Easy to talk with and got right on the repairs. The technician was awesome.

Erick Munoz Cruz was very professional. He detailed what he was doing and answered any questions I had.

Simeon is the most professional and kindest person I've met in a long time. My situation was a complicated one, but he made sure our AC was fixed and we had cool air running thru the house once again before the heat really cranks up! I will definitely be recommending this company to family and friends. Thanks again, Simeon!

Big Bear is amazing! Very prompt and efficient with their service. Arrived right on time, quickly identified the problem and had my AC repaired and working within 30 minutes. The rate was very reasonable. We will continue to use their service and recommend them to friends & family.

Diel and his team are always top notch.We have used them for multiple projects and they always impress us.His team is professional and courteous. They understand HVAC and can answer even the most technical questions about the equipment they are installing.Their work is high quality, and they stand behind it.I really cannot recommend them enough.

I had contacted Paschal for a walk-in shower leak issue. James came in to assess this issue. He was very professional and courteous. Helped explain the issue and was very knowledgeable. He was able to diagnose the issue and took some detailed photos and notes for future work. Highly recommend James and Paschal Air, Electric and Plumbing.

Justin was very efficient, courteous, and professional. He serviced both units and made me feel he really enjoyed his work. He was a very nice and polite young man. Justin made sure I understood what he was doing and answered any questions I had. Metro, you have a very good employee with this man. Thank you again Justin for your work.

Brandon was promptly on time and fast and friendly.
He explained the repair and the price, first. Then, he repaired the problem quickly and cleaned up the mess it made.
Thanks so much!

Jessie and David did a fabulous job installing our new unit upstairs! They explained everything thoroughly and keep me informed on their progress during the job. They also cleaned up after the job which is a pleasant surprise! They were courteous and very patient as they taught me how to work the new thermostat! I would highly recommend Metro Energy Savers, Jessie and David as they did an excellent job!Thanks!

I am a DIY person and usually work on my home projects myself, but when my 14 y/o AC units needed replacement I knew I would need to find a good, reputable contractor because AC installation requires licensing, experience and specific tools, which are quite expensive. After receiving several quotes I decided to go with Big Bear for a few reasons. First, they were the only company that thoroughly examined my old units, measured supply and return ducts and had a technical discussion with me, while others mostly had a usual salesperson talk. Second, Diel was open to work with me on the initial quote and adjust it to my needs. Finally, they had excellent reviews on multiple online resources.Naturally, I had many questions about equipment and installation process. Diel was very responsive and open to discuss technical details. The installation was quick and although it wasn't completely wrinkle free, Diel listened to all my comments and went above and beyond to make sure everything was done right and to my complete satisfaction.Overall, my experience with Big Bear was great. Diel is one of the nicest persons I ever worked with. I really appreciate his professionalism, friendliness and dedication to customer satisfaction. I wouldn't hesitate working with Big Bear again and can totally recommend them.

Worked with Chris over the phone and a couple of emails later he got things going for me. Jesse did a great job installing our new system. Could not have asked for a better experience. Thank you guys!

I have called Big Bear A/C and Heating for my HVAC needs on two separate occasions and both times have received superior service. They email me when my technician is on his way. I have had the same technician for both visits and he is very polite and thorough, clearly explains his findings and what he will do to fix the problem. They are respectful of keeping your home clean by coming in with booties and bringing drop clothes to put under your attic entry stairs to keep flooring clean. Their pricing is fair. I will call them in the future should further needs arise and I would highly recommend them to anyone in need of HVAC service/repairs.

You know whoever invented AC should be made a saint. I use Big Bear AC for both my home and rental property, for routine maintenance as well as repairs. One of the best things is, they come ON TIME, often even early, though they notify you when they're on their way. None of these 4 hour windows when they arrive HOURS after. Very reliable.

My experience with the technician was fine. He got my air conditioning unit to come on and reset replaced some parts. The next day, my home is warm again. Reached out, but know has returned my call. Idk about this company

Oscar was very professional and informative. He went beyond the a/c tune up requirements. He even hosed down and cleaned my compressor coils! I will definitely be calling you guys again and asking for Oscar.

Raphique was a great technician!

Super fast and reliable

Nathan did a great job, replacing my main board on my central heating system. Very polite and professional.

I will update at a later time if I decide to go with him for service but they were very professional they came out and diagnosed by air condition problem. What I liked about them so far is they told me the price it would be for a diagnostic where other companies have tripled the price for a diagnostic fee which is not right!

Marquis Smith was very knowledgeable, professional and nice!! His customer service is excellent and restored our air, thankfully!!

Excellent service call by Herbert. Fast and explained what he did and results. Showed me a new product to consider. Very courteous.

Our AC went out as the outside temp was around 99 degrees. I called Metro Energy Savers around 5pm and within an hour, their service tech, Waymon, was here and had us back up and running within a half hour. He was professional, thorough, and the repair price was much less than what we were expecting. We will dedinitely give them a call if there are future repairs to be done and when it's time to replace the AC unit. Thanks Metro Energy!

Very knowledgeable in explaining the work they were preparing to perform.

Metro Energy guys are always good, and Josh is no exception. He was so professional and so helpful. This company has outstanding service, outstanding prices and really exceptional people. I have been using this company for over 10 years and won't use anyone else.

Tech called before arriving as per plan and arrived on time. Thorough work to review furnace and fix minor problems. Suggested possible future needs but no pressure to fix now. Very pleased with Metro Energy Saver staff.

I've always had Gr8 experiences with Metro Energy Savers. My recent experience with Technician (Waymon) was AWESOME. He explained the problem with my AC system and also gave me some tips on preventive maintenance!

Brian came out within hours of my call about having no heat. He was able to fix the problem in a timely manner. He also explained and sent an email with recommendations considering my unit is 15 years old.

I have never had a bad experience with your company and we’ve used you since we moved here 9 years ago. Your new guy, Devon, was smart, amiable, polite, and very good! Took him 30 seconds to size up the issue and then he fixed it! Well done!

Paschal called me back right away after I posted for a quote on their website. John, the service tech, was professional and knowledgeable. The problem was quickly repaired at a good price! I will call Paschal the next time I have AC problems!

At first I thought I was getting great service. The repairman was very polite and seemed knowledgeable. He told me what he thought the problem was, how he was planning on fixing it, and the cost. He told me he would wave the service fee, only charge me for the parts, and even give me some free freon for my AC unit. He said he would try to fix the problem quickly because he knew I had a dog and kids in the house. Only later did I find out that the parts he charged me 500 dollars for only added up to be about 100, if that, and the fix only lasted two days before the unit completely blew out. Granted he may not know have that would happen however trying to get the company to come back and look at my AC unit on a Saturday was like pulling teeth and they wanted to charge us a weekend emergency fee even though on their website clearly states that their business NEVER charges for weekend services. All in all I felt very taken advantage of and needless to say we will not be using this company to replace our AC unit.

Clavio & Big Bear are a wonderful company, have done good quality work at a reasonable price for several years for us. Thank you for the service!

First, we are a long time (over 15 years) customers of Metro Energy. We have been extremely happy with the service Metro has been providing over the years. We got to know Nathan when he came as part of the install crew to setup a replacement AC/Heating unit about 5 yrs back. He was very courteous, helpful and generous with advice. It as a pleasant surprise having Nathan coming back on regular service calls. He has not changed in his approach to clients, we are very pleased for to have him do the detailed maintenance checkup and looking forward to working with him on further calls.You have a good person in Nathan on the team.

Had a brand new complete system put in my home 2 years ago. I have had nothing but problems out of it. Of course the part's are covered but the labor is not. After spending over 10k on a complete system I feel like I was burned. I've had to have multiple techs out and now it's 100 plus and it's stopped again. At this point I'm looking for a new company to put a Trane system in and write this up as a very bad experience. I just can't bring myself to refer this company or it's product's.

UPDATE: 09/11/19 - I would give a 6-Star review if I could!!!“Houston, we have a problem.” The house wasn’t cooling and the A/C wasn’t running. I called Metro Energy Savers at 8pm, expecting to get an answering machine. A live person answered my call! I explained the problem and he said he would get a tech out within an hour. Wow!Thirty minutes later, Josh was ringing my doorbell! He made a thorough inspection and determined the capacitor needed replacement. They considered this a warranty replacement, so there was no charge for the service call, no charge for the part and labor.One hour after my call to Metro Energy Savers, our A/C was up and running!Josh was excellent! He was very professional and took the time to explain everything from start to finish.Tonight’s experience, together with my initial review from last year, is why we will be Metro Energy Savers customers for life!Thank you Josh and thank you Metro Energy Savers!05/22/18 - First and foremost, I want to express my gratitude to Metro Energy Savers (MES) for their quick response and service solution to my home A/C failure.In a moment of crisis, while searching blindly online and reviewing various service providers, who stands out as the one you choose to call? The answer is simple. It's the company with an online presence that exudes trust, capability and competence.Metro Energy Savers had all three, so I called their number. The call taker was phenomenal! Her warm, caring phone presence not only reassured me that I called the right company, but that I could relax. They had this!Noticing online that a tech named Randy had a recent and glowing review, I asked if Randy would be available to respond. A few hours later, Randy was ringing my bell. He was beyond fantastic. Friendly, personable and a straight-shooter only begins to describe his professional qualities. Should you decide to call on Metro Energy Savers, you would serve yourself well asking for him.While Randy attempted to perform an HVAC miracle on my 11-year-old A/C unit, it did not take long to realize replacement vs. repair was our best option. Knowing very little about A/C install pricing and MES's preferred product line (Daikin), I whipped out my iPad, looking for instant answers. In the end, I decided to trust Randy and MES for my new A/C installation.In electing to purchase a Daikin product (Asian tech - Texas built), versus more commonly known brands like Trane, Carrier or Lennox, I realized this would begin a long-term service relationship with MES. I liked what I had seen thus far, so I jumped in with both feet. Randy worked out the logistics and said they could install my new A/C unit early the next morning. Since I was not financing the purchase, I received a discount. When I asked how they wanted payment, Randy said, Just write us a check. Randy made the whole process seem easier than it probably was. All I knew was that I found value in MES and they found a new customer.9 a.m. the next morning, the phone rings. The caller informs me the crew is on their way. Fifteen minutes later, they are at the door. The installation crew exceeded our expectations. They were the most professional and pleasant work crew that I ever recall dealing with. In hindsight, I regret not obtaining their names. Their professional excellence certainly deserves individual recognition. While I wish I could tell you more of their work, I try to stay out of their way. I can tell you they were quite attentive to top cleanliness practices inside our home. Before I knew it, they were finished. Very painless indeed!It was a comfort that Metro Energy Savers was able to meet our needs so quickly.In my limited review, study and experience with Metro Energy Savers, what stood out most was their investment in human capital. It is quite an undertaking to build, operate and sustain an organizational culture of excellence. With Metro Energy Savers, it seemed to appear everywhere I looked.

I have confidence that Paschal tech did a thorough job of HVAC inspection and maintenance

I recently hired Paschal Plumbing and Electric to replace 2 Water Heaters and replace a 20-year-old Airconditioner and Furnace. James the plumber as well as Carlos the HVAC Technician did a very professional job. They did not create a mess and cleaned up thoroughly. The 2 installations passed County Inspection with no issues. We were thoroughly pleased with the work they did and will use Paschal for all our future Plumbing and HVAC needs.

Jonathan was great. Knowledgeable, helpful, professional and efficient.

Flat AWESOME! Answered every question. Joshua Listened, double checked, easy to talk to. First time to use this company when couldn’t get the one I’ve used for twenty years. Very happy. Blessed.

Last week I had the great pleasure of having Joe sent out to fix my unit. I couldn't believe how professional, courteous and thorough he was. He went way above and beyond his job requirements to make sure under my main unit was clean and I understood the importance of the maintenance on it. All around great guy!

My AC stopped working and Paschal was able to come out same day! The customer service rep. that answered (Melanie I believe) was phenomenal from scheduling the service and providing information. She was kind and helpful. They provide specific text updates with a picture of your tech and a link to see live GPS for arrival and distance away.The tech, Alan, that came out later that day was just amazing. He was attentive, very clear and informatitive when it came to the problem and solution. Alan also recommended the membership Paschal provides. It truly felt like he was genuine in making sure we received the best value and looking out for any future repair costs. Alan even went above and beyond as was one of my vents were messed up and not staying intact with the screw. Alan searched for the correct screw and repaired the vent to make sure it was intact with the wall.This was my first experience with Paschal and I would HIGHLY RECOMMEND them to anyone. They made such a great first impression from customer service to technician repairs!

Have used Metro Energy for 20 years. Got home Fri. to a hot house. Metro was onsite within several hours. They had to get a part but the tech was back first thing Sat. am. and got me cooling again. Great service as always.

Waymon is fantastic, and goes above and beyond to make sure the customer is helped and appreciated. We have been Metro customers for over 20 years, and have been extremely happy. Thank you for all you do.

Oscar was professional and very helpful during my service call. He answered all my questions.

DO NOT USE THIS COMPANY!!! SCAMMERS!!! The first kid came out to look at our outdoor unit...after a while came inside and said Hey Bossman (WTH!!!), your compressor is shot - we asked how much that would be to replace, he said $5K ++ - he then said someone else with the company will be coming by to relook at system and give us an estimate (WAIT!!! you just did!!!) - seemed fishy and was - we did pay the $89.00 service fee....the 2nd guy came out (and apparently didn't know what an expandable ladder is...he broke ours!!!) and was actually pricing out an ENTIRE system - to replace the outdoor and indoor units to the tune of $17K!! He sounded surprised, Nope, we didn't ask for that ...We got a second opinion from another AC company - compressor was FINE!!! are you kidding???? We could have been out tons of money for nothing!Paschal Air, Plumbing & Electric, just a hint - look up Chapter 1302 (the air conditioning and refrigeration contractors' law) of the Texas occupations code ... you violated it!We have used these AC people in the past before several companies got bought out - really sad that we can't trust anyone...End note, we demanded our service fee back from them and did receive it....RUN AWAY!!!!!

Always a great experience working with Big Bear A/C & Heating. They are always on time, neat, and professional. Always upfront with costs and never do any work without ensuring the customer is aware of all the options. Just a great group of guys.

It was good to see Josh's friendly face again. He went about his work quietly and very professionally. He was nice and went over his work checklist with me.

Darrol Reeder did a very through job. He found an issue that has kept my old electric heater malfunctioning for maybe several years. Could have even been dangerous. I expect to enjoy a more comfortable winter and lower electric bills. He was also pleasant and willing to answer all my questions. Request him by name!

I contacted Stephen, who is the service manager, because of a bad experience where a service tech, Josue, came to my house and diagnosed a problem with one of my AC units and stated that I had a “bad control board” and it would be $500 to replace. After he left I went into the attic and long story short realized that the plug that my unit was plugged into was actually bad and fixed the issue with an extension cord. The next day when I called to complain it took two days for Stephen to contact me and that is after I called back to see why I haven’t been contacted. Then Stephen suggests that he comes out and takes a look at it, even though my unit is working fine, so I agree and set up an appointment at 11am, well at 12pm his secretary calls and say that Stephen was running late, is now a good time...needless to say if I would’ve went and looked for myself this would have probably been a good review on how nice Jouse was and how satisfied I was, but luckily I caught the broken plug or else I would have been out $500. So beware and double check these guys because you could be the next victim.

The team at Big Bear, they allows show up in a reasonable amount time, usually sooner than I expect them to be able to get to me, and they are on time for appointments. They do good work at a good price, and have never tried to up sell or charge me for things I don't need.

Zach was friendly and professional.
He tried to help but had to refer me to a different division in the company.

Call in Metro Energy Saver Arl. TX, 11/12/18 because of a dead blower motor in the air handler unit. Hebert replaced the motor for $872.00 - No problem with this service. He then check the rest of the unit and stated that the 2 capacitor (S Multitap Capacitor and Compressor saver kit) will need to be replaced for $345.00/each = $690.00. Did not know any better and agreed to have it replace. Asked for the old part back. It is a Lenox C65R 440VAC 45+ 10MFD +/- 5% part # 100335-15. Found out that this part can be obtain for around $35-$60 each. Don't mind to pay double or even a bit more but 1000% marked up :-)). Call them twice and Stephen (mgr) supposed to call back but never heard back from them. On further review at Google, notice that my experience was not the the only one.- should have checked the reviews before agreeing. Just want people to be aware.Follow up: My comment has to do with the 1000% marked up. He already came at the same time for the repair of the motor of the air handler, so not that he has to make another trip. Just be aware.

Wanted to support a Local company, in my neighborhood. No follow through, had the guy come out to do regular maintenance and he advised that a few parts needed to be replaced. After $800 bill, I inquired about a sanitation module to be installed. Trying to get information about it from the company is like pulling teeth. I would have purchased once I had researched the differences. After numerous attempts to get more info I have given up. Poor customer service

Paschal was very thorough and he explained things very well to me… He was also very friendly

We had our yearly heater check-up today. Perfect timing with this colder weather coming in. Josue was very professional. He provided us with details on what he checked and upcoming work we need in the future. Thanks Metro Energy Savers, we thoroughly enjoy doing business with you!

Our technician was wonderful. He worked with us and we got Sameday repair. I’m very grateful they were able to fix our AC so fast.

Great company. They are very professional and courteous. Gave us a good quote.

Metro Energy Savers has done a wonderful job for each of my clients. So glad I have a reliable company to call on to provide trustworthy services.

We have used Big Bear for many years and have always been impressed with their service and integrity. We finally had to replace one of our units and as always they provided great service.

I highly recommend Paschal. They were friendly, helpful and communicative from the very beginning. On time and clearly hold a high standard for their business. So much easier than the last company I called that never showed up!Shoutout to my technician, James, who was professional, efficient, and a really kind, positive human. He was flexible with my schedule and patiently answered my million basic plumbing questions. He also provided a transparent breakdown of costs of services that was easy to follow.I had 8 valves replaced, some of which were pretty stubborn. One basically had to be torched to be replaced and reconnected to the pre-existing ancient copper lines for a sink/dishwasher deal. Also had some faucets removed and was advised about good replacement options according to our needs and budget.James worked quickly and was also incredibly thorough. He double checked every piece, tested for leaks, cleaned up all areas way better than he found it.Such a great experience and so glad I called in a professional that I can trust!

No high pressure sales pitch. The technician pointed out what was wrong with the system and walked us through all of our options. Very casual and professional. We plan on being long time customers and recommend these guys without reservation.

Perhaps one of the most professional, courteous and prompt experiences I have ever encountered. Plus, their prices are very reasonable. I called on a Sunday evening because my air had gone out. I was told it would be a couple of hours as there were several people in front of me. About 45 minutes later I get a call from Justin, the technician, stating that he would be at my house in about 30 minutes. He came as promised and resolved my issue in about 30 minutes. He was very patient, courteous and professional and took his time explaining to me the reason why my air did not work. I have had no problems with my air since Justin fixed it. I am a customer for life...

Ezequiel was great! He did work that was very reasonably priced and was very fast. Would definitely recommend this company as I have had dealings with others (with shady practices). Will use them again if needed.

We are very pleased with Herbert's work. We would like him to come back when are fall maintenance is due.

High quality work, conscientious, and thorough. Dominick explained everything in detail. Good job!!

Moe was wonderful. He explained to me what needed to be done, so I could understand. You are lucky to have such a dedicated employee!!!!

Ian was outstanding. Very professional. I called in to report how outstanding he was and how much we appreciated his efforts.

These people are punctual, friendly and efficient. The communication level of this business is superior by far to the average air conditioning experts. Jim is especially friendly and knowledgable. They will be my whole family's go to folks for ac service.

Excellent service technician. Very informative. I feel he went above and beyond company values. Will definitely utilize him and the company again.

I have been using Big Bear for over seven years, and the dispatch staff and work technicians are extremely professional and courteous. I have watched the company grow over recent years, and I believe that the same, personal, family-feel of the business has remained. Bottom line, they know what they are doing, they arrive on time, are clean and mindful of the fact that they are entering your home, and as such they treat it, and you, with respect. I cannot recommend Big Bear A/C & Heating any higher.

Don’t normally do reviews, but felt like these guys warranted one. Our AC went out, and I called Paschal’s, as they had acquired the company that installed the units. Thinking it’s an AC issue in the summer, I’m already expecting to be told the next available appointment would probably be in 2 or 3 days at least. Very surprised when the receptionist told me they would have someone out later that afternoon, and even more surprised when the tech called me to let me know he had arrived 30 minutes later! Oscar was super nice, let me watch over his shoulder and explained everything as he went. They had responded and fixed everything in under 3 hours. Crazy fast service. Very impressed.

Josue was prompt, friendly and thorough. He was very careful not to track dirt in, putting booties over his shoes and laying a drop cloth from the door to the ac/heating closet. He explained everything he was doing and was extremely courteous. Since mine was a recent install, he checked to be sure everything was done correctly, checked each vent throughout the house to assure proper airflow, checked the filter and checked for traces of carbon monoxide gas. Before leaving he gave me an estimate for duct cleaning, in which I was interested, and explained membership in the Comfort Club, in which I was not. No pressure, just answers. :)

Herbert was very thorough and professional. It's rare that you come across a service guy like this who REALLY knows what he is doing, is pleasant and not trying to talk you in to something you don't need. But then again let's you know about a problem that really needs addressing.

I have used Metro Energy Savers for over 25 years.
Geoff did a fantastic job! He showed up on time. Metro Energy Savers technicians always wear booties and place mats on the floor so no dirt is tracked in to the house. Service was completed in the time promised. I recommend this company without hesitation.

Thank you for sending such an expert technician as Joseu. He seems an honest and sincere gentleman.He carefully diagnosed our A/C problem as needing compressor and condenser replaced; which I know to be a correct assessment.Joseu was very helpful by offering additional options to solve our immediate dilemma of no A/C.We hope your company will continue to send such competent professionals like Joseu Durand-DiazSteve M.

We highly recommend Big Bear for all your HVAC service needs. They are easy to communicate with, show up on time, respect our home when they need to work inside, and most of all - they offer high quality service at an excellent price. You won't be disappointed!

Jim from Metro Energy Savers came out to our house today to do a free Spring maintenance check on our A/C system. He found some problems with the filters we were using and recommended a different type. That was very helpful information. Jim was very professional and did a great job.

Our HVAC system has been serviced by Metro Energy Savers for over a decade, and their work always been to our liking. The staff is hardworking and respectful -- they are willing to maintain our old equipment (even when it is past due for an upgrade), and they never try to upsell us on parts or services we don't want.Our most recent experience, our fall system checkup, was no exception. Nathan was the most friendly, personable, and knowledgeable technician we've worked with to date. We quickly developed a repoire, which made it easy to understand exactly what work was going to be done that day, what options would be available to us down the road, and exactly what it would all cost.For their reasonable pricing, up-front policies, and above all, consistent service over the span many years, I highly recommend Metro Energy Savers.

He was utterly fantastic! I thought service people would not get better than someone who came out in first year, but all the guys keep getting better

I see all these good reviews on here and I'm pretty sure it's because the customers did not realize they are being charged for things they don't even need! I've hired these guys once to come take a look and they tried telling me I needed a whole new unit, about $8,000! So naturally I got a second opinion. Apparently, I did not need a new unit, I just needed another return air duct! House feels wonderful! And it didn't cost me $8000. I also called them up on another house I rent out. I thought maybe it was just the salesman, nope. Different guy, still tried to tell me I needed a whole new unit. I just bought the one that is in there like 2 years ago! So I got a second opinion. All I needed was a condenser. I'm sure they do great installs, but I believe they have been ripping people off for years by telling them they need more than what they really do. Do your research people and get second opinions!

I was charged $224 for an A/C repair that was caused by a technician not cleaning the condensate drain pipe during an April 11,2023 routine service.I asked the technician if the pipe needed to be cleaned and he told me it didn’t.Caleb quickly responded to my concern. He apologized and provided a refund.

We were long-time customers of Big Bear AC, but now that they have merged with several companies to become a much larger company, there has been no decrease in quality. Our AC unit stopped working Saturday night. I sent a message through their website on Sunday morning, and even though they were closed, they responded right away and made an appointment for Monday morning. That's great service!

Darrol Reeder was very knowledgeable professional and extremely courteous. I highly recommend his service. Fast and efficient. Thx Darrol!!!!

The technician was great! He explained as much detail of the service that I was interested to know. I signed up for the maintenance program and explained that includes 2 services (1 for the furnace & 1 for the AC) and the discounts involved when repairs are needed. Thanks Big Bear!Update: The technician found my Evaporator case cracked during his seasonal visit. Big Bear provided two estimate options.1.) To remedy just the leak.2.) Repair the leak and convert to the latest refrigerant.I chose to convert. I think the efficiency gain will give me a return on investment, reducing my total out of pocket costs. Thanks for offering estimate choices!!The install crew arrived promptly. The owner arrived with all the new parts and to review what will be completed. Upon completion, a separate technician came by to confirm all the work and make some final adjustments.This really provided a level of confidence the work was completed correctly! Thanks Big Bear! I'll let my family + friends know about you!

Waymon has stayed on top of our A/Cs for years and I wouldn't know what to do without him! He's tells me what I need to know and sets expectations of what needs to be done seasonally. They've been in business for years and the same folks are still there. That should tell you something. They treat their employees right and that trickles down to all aspects of the business.

My experience with Big Bear was great all the way from my first call to request a quote, to their upfront and competitive pricing, prompt scheduling and the very professional installation. I had heard and read many good things about this firm, and I found them to be everything I had hoped for. Kudos to everyone on the team, especially Collin and James who did all the hard work replacing my units!

Ray was professional and knowledge. He sat with us and explained all of our options. He even went back to the office to get a window unit for us to use until our system was fixed. Jesse and David replaced our unit and added two extra vents in an area that was almost impossible to access.

Eric was exceptionally helpful and courteous! First impressions are lasting and I’ve found a match in his professionalism and work ethic! Looking forward to having Eric perform my annual preventative check ups on a routine basis! If you’re ever lucky enough to have him service your heating/cooling system enjoy his down to earth personality...I sure did!

Randy from Metro Engery Savers came out today for a problem with our heater. He was super helpful, didn’t mind my thousand questions, and was very respectful. Would be glad to work with Randy again in the future!

Always pleased with work Walker Air gives us. Two very nice young men were are techs today. Very professional and explained to our understanding. Thank you

We could not be happier with the service provided to us by Danny. My elderly mother-in-law needed to have her HVAC unit checked over for the upcoming cooler months. Danny was prompt, courteous and honest! I wasn't able to be at my mother-in-law's house when he arrived. With many companies and service techs, we have worried about them taking advantage of her. Danny went above and beyond, and in fact, said that he just was just doing his job as a service technician. And he hoped that someone would do the same for his folks. That's honesty and integrity that most people just don't have these days. Metro Energy Savers, you have a customer for life!!

Called shortly before 1300 and Waymon was out about a couple hours later. Took the old blower motor out and was gone in less than 10 minutes. Came back about an hour later with a new one and had it installed and my heat restored in less than 10 minutes again. Outstanding service!!!

Geoff, as well as some others, was/were instrumental in assisting us throughout the process of replacing our heat pump, coil, air handler, and entire duct system (Yes, a complete new system install). In the end we have a wonderful balanced system that seems to heat and cool appropriately, runs quietly, and was professionally installed. Obviously, the true test will be later this summer, as well as the test of time, but I have no doubt if there are any issues Metro Energy will remedy them. We are very happy with Metro Energy, Geoff and the others (Randy, Raymond, Conner, Stephen, Install Crews, and Tom-Sheetrock guy) for all of the hardwork, and more especially with putting up with me as a difficult customer. Thanks again for your professionalism and hard work.

We've been using Metro Energy Savers for at least 15 years. They have never disappointed us. Great service, prices and technicians!

Jose did an excellent job replacing my thermostat. I was very happy with the work done. I would give him and Walker Air 5 stars.

Waymon was a real good and honest man . I have been shopping around for my heating system .cant effort the price the other company asking for ! He came on time and looked around my heating and cooling system . Look around all the units very detailed was straight and honest about what really I need . Did not tried to sale extra stuff or put me in high cost heating installation .he gave me a amazing price around $4600. Where ,Other company’s quote me for $13k !!! Others was telling me to install AC when my Ac works just fine . I am very impress with this company !

Very professional and done in a timely matter!

Randy was extremely fast, courteous, and was able to come out the very next morning to install a brand new unit. He explained everything thoroughly. Would definitely recommend!

Very polite and spent a hour on the spring tune-up which included a review of my attic ductwork which had never been done with previous companies. He installed a compressor saver kit which he recommended. I’m ready for summer!

After I had to move the appoinment, they did everything possible to accomodate me. Ralph worked in heat index of 120 with a smile on his face!

Was on time and did a good job. Will definitely use them again.

Randy, as all Metro Energy techs have done, impressed us with his professionalism and efficiency. {It seemed odd to not gratefully shake hands when the work was completed.)

Ulises was great‼️ He was professional, courteous and knowledgeable.

Juan was great and I appreciate you getting to me so quickly!

Ray did an excellent job, especially considering it was a late call and late at
night. Very professional ,courteous and friendly. Got the unit up and going ,couldn't ask for more.

Daniel was good at explaining things after the HVAC tune-up and recommending repairs and improvements without too much pressure.

Great service from James!! He explained everything thoroughly, took his time, showed me potential issues that may arise in the future. 5 stars!!

I cannot say enough positive things about Allen. He is incredibly responsive, competent, and overall a great guy. We’ve had some issues with you guys, but Allen has is the main reason we’ve decided to stay with you guys after all these years.

Herbert of Metro Energy Savers did an outstanding job. He was very professional and courteous. I look forward to having Metro Energy doing my AC in the future. Great experience!

Metro Energy Savers calls to let you know when the service tech is coming. They also send you a text with the name of the service tech and their picture, which I really appreciate. Their service techs are prompt, courteous, and friendly. I was told step by step what the tech was doing. Victor was my service guy and did an excellent job. I have used Metro Energy Savers for years now. I recommend them to any one needs AC or heating work done.

Herbert was extremely helpful and took care of our repairs same day. Herbert has been helping us with our AC maintenance for years and I can only say good things about the experience!

Routine fall maintenance performed. Ezequiel was wonderful. Courteous, knowledge, and explained everything done. Highly recommend Big Bear.

I have had Herbert service my unit twice my yearly spring service and just again my fall service for my heat. He has always been very professional and very personable. Great Job!!!!!!

James did some plumbing work for us. He took care of two leaking faucets. He is professional, friendly and knowledgeable. We will use him in the future.

He was very professional and courteous after he arrived and during the time doing his maintenance check. He explained in detail how our system was performing and how to keep it running efficiently.

Big Bear is a company you can trust!!!! They are honest, and truly care about their customers. I have used them for year and will continue to use them as long as I can.

Nice service. Mr Diez was a great technician. Thank you for good service

AC wasn’t working and it was 104° outside. Called Paschal Air. The technician Oscar arrived within the hour! Diagnosed the issue and fixed it quickly! He was very thorough and didn’t try to “up sell” me. Won’t use any other company from here on out.

The company send someone to fix air conditioning within 4 hours on a very hot day. He fixed the air conditioning and told us what was wrong. Explained that a maintenance may help us milk another couple of years out of our condenser so we've scheduled that. Will call them again if we need them. Great service.

Thank you so much Paschal Air for sending Craig to come and service our system. We appreciate all that was done and look forward into doing business with you at a later time.

Not a great experience with Paschal. My 3 year old HVAC system was not cooling. The technician charged me $388 to perform a 15 minute service to check for leaks in the system. He told me my evap coil was bad and it would cost $1500. It didn’t feel right, so I called another business for a 2nd opinion. Turns out Paschal’s troubleshooting practices are not top notch. The 2nd business replaced a valve on the unit (for $550) and everything is working like new. I do not trust Paschal’s practices and will never use them again!

Tech came out to do maintenance on AC unit. While performing his task he broke the holding clips for the lower access panel He didn’t try to fix he just shut the outer door. When I asked him to return to fix the unit because it was now making a clanking sound. Is resolution was to tape the panel shut and left

I have then come to check on my AC on Friday bc of an issue with the damper. They came and told me everything was good to wake up the next morning with the 2nd level of the house at 69 degrees and the 1st level at 80. I called then back on Saturday and then afyer a more detailed inspection the tech tells me the indeed the damper was faulty. Now I am looking into en expensive work that and wait time, that could have been slightly mitigated if the 2st inspection was done right.This company apparently acquired Metro Energy Savers, not a good or positive start for me. I can say I will recommend them.

Very responsive. Returned my call even though I did not leave a message after business hours.The service tech was friendly and quickly identified the issue.My AC was repaired within minutes.

LOVE Diel and his staff of extremely knowledgeable and personable technicians. They are so responsible, always run early and offer to call if you can accept them early. Pleasure to work with . Pricing is extremely competitive and fair. Highly recommend.

Ben did a great job. He was patient, found the problem and made the repair to get the AC working again. I was informed every step of the way. I would highly recommend Walker Air Plumbing and electric as well as Ben. Thank you.

Very professional, polite, and knowledgeable ! Pleased with the service. Have been a dedicated customer for several years, and will be for several more !! You guys are the BEST !!

Well I had to call Metro Energy for something else that went wrong on my AC unit! I am glad they sent Josh back! AGAIN! Josh was thorough in doing his best to find the most cost effective solution. He tried to only replace the relay part but that part alone did not stop the AC from running inside when it shut off outside! Ultimately the control board needed to be replaced. He made sure to check to see if my unit was still under warranty. It was which afforded me the opportunity to pay a lower price for the part. I was unaware of the warranty and he could have not shared that but He did! At my request Josh also changed out my thermostat and tested the ac and heat to make sure all was well. Finally I asked him a gazillion and one questions and he answered each one and did not leave until I was completely satisfied with testing and making sure all of my questions were answered. I appreciate Metro Energy and quality employees like Josh!!!Sincerely YDavis Arlington

The front office did their best & succeeded in finding us an ASAP appointment (same day!), the technician (Martin) was prompt, professional, efficient, friendly & knowledgeable. Can't ask for much more.

Great customer service. Representatives are always prompt, professional, friendly and respectful. Highly recommend Metro Energy Savers.

Paschal came to install a flood stop for our water heater. James was courteous, professional and timely. I highly recommend this company

Great response and great service as usual! We have always appreciated The service tech's. Keep up the good work and we look forward to the future with Metro Energy!!

Paschal are absolute lifesavers! They were out to service our air conditioner the very next day, during the dead of Summer! The repair cost were also HALF the price of what I had quoted to me from 3 other companies, one of which recommended things we didn’t even need! Their service technician Craig was the most knowledgeable, honest and professional individual we’d ever encountered as well. Excellent customer service is so hard to come by these days. Will have them servicing our home for years to come!

My old AC went out on a hot night in July 2018 to my dismay. Fortunately, Metro was able send us technicians to come and replace our unit immediately - having it all finished before the end of the day! We were thrilled to be in our house at cool temps again. Now, 6 months later, they've come out again to service the unit as a regular check-up free of charge. This is one of the most friendly and professional companies I've had the pleasure of working with. Tanner and Jim in particular came today and were very helpful checking things and discussing the ductwork with me. I'd highly recommend anyone in need of hvac help to use this company's services.

Our AC was not cooling so we called the home warranty company. They would be happy to help and would send someone on Monday - it was Friday in July in Texas....that will not get it. I reached out to my neighborhood FB page and Big Bear was recommended so I called. The call was around noon on Friday and by 1:30 a technician was at the house and shortly after we were cool again. Great service, fair price and we will for sure recommend and use again should the need arise. Thank you Big Bear!

Oscar did a wonderful job!! He checked my system and explained everything in a courteous and professional manner. The technicians at Metro Energy Savers are top notch!!!

Victor is an excellent technician. Very personable and willing to explain the issue to make sure I understood. His honesty makes him stand out and puts Metro at the top. Metro, you need more Victors and putting him in a leadership position soon will allow him to duplicate himself in others. Excellent job young man!! Thank you!!

Bill was fantastic! Made sure everything was up and running in no time. He was thorough and a pleasure to work with.

Ezekial was prompt, professional and courteous. Super experience. We will use Big Bear again!

After multiple visits from multiple different Paschal people over a period of 4 weeks, my strange air conditioner screech sound was diagnosed and eliminated by Daniel.Apparently, the metal frame holding the filter vibrates when intake air flows over it.While I am waiting for the replacement filters that do not require the metal frame, I am pleased that my first summer with this 7 months old air conditioner will now be much quieter.

Response time was great, tech was friendly.I was quoted $1,700 to repair a blower motor with a 6 day lead time. I was able to source and replace the part for $360 after tax, installed it myself, it was just 4 screws.I was also quoted by Metro that they could replace the inside unit for $4,600 the next day if I did not want to wait 6 days for the motor. I felt that I was being bated into replacing my unit unnecessarily.On the brightside my wife now respects me.Thanks for the $76 diagnostic though.

Very quick and punctual

They were very professional. Only problem was it took them a long time to repair the unit. I would use them again

Tech was a nice guy. Chatted a little and he explained everything he was doing and what if anything needed to be done.

Initially, it thought this company was good, but after a service man came out and didn't do anything and charged me 300.00 dollars, They told me to do the job I needed done would be almost 1000.00 on top of the 300.00. These are the same people we bought our air conditioning system from. Won't do business with them again.

If you're looking for an honest and reputable a/c company, look no further! Big Bear is amazing. They are upfront, honest and do quality work. He arrived early, wore shoe protectors, explained everything and didn't try to sell me something I didn't need. It's awesome to find ethical, local business owners to support and recommend!

The field Tech Clark jst left my house he was very professional and honest didn't take him long to figure out what was wrong with my unit I wish there were more good people like him great job clark Thanks for being a honest professional.

Bought the maintenance plan when installing my complete new HVAC last year. They discovered & cleared my A/C drain that I didn’t know was clogged. And blew out & tested my secondary drain & cleaned A/C condenser. Very impressive team of guys!!!!!!

Jorge Diaz, was a professional from the time he arrived at our residence. After he diagnosed the problem, he wasn’t 100 % sure of his findings so he called in his manager to verify is final diagnosis. After a second set of eyes viewed the issue, it was determined that a part was not necessary. So this call actually saved me money.I know there maybe some out there that are thinking well Jorge didn’t really diagnose the problem correctly but I’m glad he was humble enough to say let someone else check my work. They both could have very easily said yeah the other part is needed but they didn’t. To me this shows a high level of trust and would definitely recommend them.

Worst decision we ever made! We paid $15 grand for a brand new unit that doesn’t work correctly and they can’t figure out why! It’s been 2 years since they installed the new unit and every summer since we’ve had issues. Anytime we drop the temp the temp in the house jumps up a degree. For instance, when my husband came home today he dropped the temp from 73 to 72 and the temp has continued to rise in the house. THIS IS NOT NORMAL! IT SHOULD BE ABLE TO KEEP UP! I don’t care how hot it is outside! We paid for an 18 seer but the unit outside says 15 seer but they are certain it’s an 18?!?! Also, last year we had them put in another return air thinking perhaps that was the problem. We are STILL having the same problems with the extra return air. Oh, and , we had to pay for it too even though it was the salesman fault because he neglected to tell us when he sold us the unit. Our house is only 1400 square feet this new unit should be able to keep up and it doesn’t. We’ve had numerous technicians out here and they continue to tell us that nothing is wrong. CLEARLY SOMETHING IS WRONG! We will be filing a complaint with the BBB. Save yourself the misery and go with another company. DO NOT BUY FROM THIS COMPANY!!!!!!

My tech Waymon was awesome. Very polite professional and informative. My AC went out last night and i called Metro Energy Savers this morning at 7:50am. They got me fixed up and im leaving this review at 9:53am. I will definitely use them again for anything i can't do myself

I would recommend Metro Energy Savers to my friends and family.. Waymon came out to my house and was very professional. My unit was going out and by the end of the day I had a new unit. Jessie and Juan were real professional and courteous.

Been having Metro Energy Savers Come out and maintain our unit for many years now. They do a great job check inside and outside units.Did great on getting parts and installing them at a great price. Thank you!Update in service: 6/25/2020Tech Josue did a excellent job both on his customer service and servicing the unit. Very understand an respectful. Thank you again for your services!(Had some issues on phone with the receptionist not understanding what we needed when making appointment. Not asking us the right questions to find out what we needed or who we were to find our information.)

While observing Dominick Starnes’ skill set during a sweltering hot late afternoon service call on Sunday, I am confident Walker Air customers are in the best of hands for many years. KUDOS as well to Skylar for updates on the status of my work order request. No doubt, Walker Air has raised the bar to platinum standards - your combined efforts to provide needed services 24/7 are very much appreciated. This first time experience for me couldn’t have been better and surely won’t be the last! Sending best wishes for continued success ~ Darlene Myatt

all positive experience from scheduling to advance notice of arrival by email and phone to informing us as to the problems and the solutions along with costs. Service person was very personal and courteous. Will use them in a heart break.

I called Big Bear on a Tuesday, and they were at my house on Thursday. They would've been there on Wednesday, but I wasn't available. The technicians were able to diagnose and repair my AC in under 15 minutes.The technician (David) also reminded me that my AC is using Freon and not Puron. Thus, advising me to weigh my options if a major repair happens in the future.I'm happy with the service I received from Big Bear, and I will be using them again.

Jr is great!! Very friendly & professional. Also very knowledgeable & explains things at a level of my understanding which is also a plus. We hope to keep Jr as our regular technician!!

Thank you Metro Energy Savers for sending us Josue. Besides being a master technician with a can do attitude, he works diligently to fix the problem as if you were a family member. He did a wonderful job fixing our furnace problem. Thank You very much, Josue! OLGA

Herbert is an excellent technician who explains things well and arrives on time.

Had appointment with changing shower mixet valve. Jonathan was professional throughout the visit. Fantastic

Tech showed 42 degree air blowing, $1,800.00 later and 5 minutes after they left, blowimg 85 degrees air. Called the office and they want to charge an extra $199.00 for tech to turn around. Unit is still under manufacturing warranty (the serial number reflects manufacturing date), but tech said it was well over 10 years of (5 yrs old). Tech insisted on a whole new replacement, inside and out. That's what happens when your techs work off of commission, they are trained to sell you on unnecessary items.

Big Bear has been extremely helpful in helping me review all my options for repairs/replacements. They have professional office staff and knowledgeable service technicians. I would highly recommend them. They will have my continued business for years to come.

My AC unit is out and I had them here to price the replacement. I was told I would have a price back by the end of the day and still no price. It is 10:50 pm and no price. While the guy was nice enough, it does not help me to get my AC unit replaced or make a decision. Only gave a star because it made me.

The technicians were highly professional and did an outstanding job. They worked in the attic, in 130 degree temperatures, during the installation and never once complained. They went through their checklist and made sure every item was performed. Even when an afternoon storm popped up, they made sure the system was working properly and all the areas were left in better condition than when they started. I very highly recommend Metro Energy Savers!

I had the honor of having Tanner and Jim come out to service us, they were very knowledgeable and funny, great service 10 out of 10 recommend! Thank you metro energy savers for being awesome!

I went to their office at closing time, and they were gracious enough to look up our old contract with metro air. They set us up for the next morning and had our air running by 9:30. If you are looking for an ac, plumbing, or electrical I would recommend them

A+ service from Big Bear. They were on time, extremely courteous of our household, and got us up and running on schedule. Can't recommend Big Bear enough!

Like everything about this business. Joshua has taken great care of our system. Want him as our permanent tech.

Metro Energy Savers has been a good company to do business with. Jim was just here to inspect my system. He was very professional and enjoyable to work with.Oscar was here to inspect my system and was great too. He explained everything well and did a great job.

I have had Air conditioning company’s that only wanted to sell me expensive options.Today Waymon with Metro Energy Savers was professional, explained and showed me the issues, and how we could correct our problem. I felt he was honest and very professional in repairing our air conditioners. Thank You Metro Energy and most of all thank you Waymon for the honest and great job!! I will definitely recommend Metro Energy Savers!!Thank You! You are a great technician and explain everything about our system. we appreciate your excellent service!

Excellent experience with Big Bear! They were here on time and very professional. Great service! We have used them on several occasions and highly recommend them!

Big Bear has always been there for me when I needed them. From the beginning with the installation of a new ac unit, to having an issue on the 4th of July that required them to come out. They are fast with a response , efficient and very personable. Love this company!

Timely, friendly service. Straight forward pricing. Big Bear has kept all of our units happy for years.

Great customer service on the phone. Even thow it was the weekend and the time it happen i can't complain. Josue came by and right off the bat told me whats the problem was. Didn't haggle me or anything. Awesome guy. Thank you MES!

Christopher was very knowledgeable about his job, very helpful as to what we need to do to help bring the electricity costs down in our house. Showed us that the capacitor was too warm & should not be. Mindfulness of our property. Glad he didn’t have to stay up in the attic for long as it was so hot up there.

Steve was great! Prompt, did a great job and really cared about us and getting the air conditioner right. Worked hard in awful heat. and got the job done. Highly recommend!!Stuart

The initial service call was very thorough and friendly. My technician found some set up and safety errors from the previous provider's installation that needed attention for better performance. We saw immediate results after it was corrected. Also want to note that our building is in a new construction area and this team took extra steps to make sure they didn't track in mud or leave a mess behind.

Darrol and Tanner really did a great job on our fall tune up. They took the time to explain to me what our system needs to operate at the highest efficiency without trying to talk me in to anything. I will be calling them when we decide to upgrade our ductwork.

I have used several HVAC service companies over the last 29 years of home ownership. I received the best installation of a new home system from Metro Energy Savers in 2014 and received prompt professional service during an AC outage during the hottest September on record. The technician showed me the bad part, gave me repair options and provided the most compelling information for adding a service contract. I would definitely recommend them for your home HVAC service.

Received quick and professional service of A/C system at reasonable price. Have already recommended Big Bear to neighbor. Will use Big Bear again.

Wonderful service. Friendly and knowledgable guys willing to explain everything thoroughly. I have used this company for over 8 years and am very pleased!

The absolute best service in DFW. I wish I could give six stars! Incredibly expedited A/C service, even in 100+ degree weather. Technician Chris was exceedingly friendly. Installing tech Eli was quick and efficient. A/C was back up and running in less than 24 hours. Even when a billing mistake arose, Asst Manager Caleb was understanding and very quick to make things right. Safe to say that Paschal has a customer for life here!

Chris is the technician who helped with my request. He's a great guy and took detailed look at the HVAC in the attic and also the outdoor unit and helped with quick cleaning to clear off some build up. He also suggested some alternatives to tuning the system and answered all my questions on the maintenance plan. And they are super quick to respond. I would definitely recommend them.

Randy was polite and respectful. He examined our AC unit. He determined the problem. Sat down next to me and went over my options. He informed me that the new condenser would be installed tomorrow by an installation team. Very good experience.

Salesman showed up on time and gave me a quote on a complete new system replacement was very honest, courteous and knowledgeable. I was hoping for a more affordable option but alas in the end the salesman made me feel more comfortable about my other quotes. Thank you for your time Metro Energy Savers.

Great company! I’m so glad my friends husband found this company for me! The guys were so professional and honest. On time and took time to show me what they had to do and answered my questions.I would definitely recommend them to my friends and family!

These are the people you as a consumer can trust. There is talk of repair and no upsell to replace your unit. I feel I can trust these people because my neighbors overwhelmingly recommended them to me. Now I can say 'I know a guy you can call.'

The tech was great! Very professional and helped out a lot. I’d give five stars but they said early morning and no one showed up until around 1230. I got a text when the worker was on the way. Again, great experience with the tech. Just wish I hadn’t have wasted my morning waiting.

Josh was very polite. He answered all questions that I had. He wore booties on his shoes and put a mat at entry of door to keep my floor clean. Great service.

The Technician was professional and prompt to describe any issues our system had and perform his job to get our unit into tip top shape before hot weather sets in!

Had a maintenance service done. Tech was very good, on time, professional and communicated well. The reason I didn't give 5 stars was I believe when coil cleaning is part of the service, it should be more than just spraying some water on the coils from the outside with the shell still on. Even at that, the price was still good.

Great customer service, very professional. We love our technician. Good prices and very clean.

Alfonso was the epitome of professional and demonstrated his skills with his thoroughness.

The gentleman that came to my house were very professional and knowledgeable. They made sure they left the system better than when they found it. They were courteous and wore boot covers in my house and cleaned up after themselves.

Drew was quick and efficient. No high pressure to buy stuff.

Eric came by our house at 9 pm and reconnected a hose that had come off tgat was preventing the heater from working.

Metro Energy Savers exceeded my expectations, I was very impressed! I got blessed by the Co sending me one of their best ,Mr. Herbert, who was punctual, very thuro, very patient and accommodating (answered all of my questions) he didn't try to upsell, he just honestly pointed out the problems with the A/C unit and advised with obvious knowledge and experience with no pressure!! I'm going to recommend him and the Co he represents to all of my family and friends! Thank you Mr. Herbert!!

Technician showed up promptly. Checked the equipment. Found the problem. Repaired the problem and wa done in under two hours.

This is a great company—honest, reliable, and professional! We’re very happy with their services! Clavio V maintained our units recently, and he was excellent as all technicians at Big Bear are typically. Keep up the excellent work! —Tony and Kara, Frisco, Texas

Came out on weekend service and found and fixed problem quickly and very nice and professional

A+ service all around. We've worked with Big Bear for years and the service is always prompt, friendly, efficient, reasonably priced, and most importantly...done right! I couldn't recommend them highly enough.

Chris and team did an AWESOME job! I called late in afternoon, and Chris was here in no time. Evaluated issue and got me; most importantly... cool again! I have been using Metro energy savers since I moved here in 1989. I have always been pleased with service. Thank you Chris-great job!

Technician did a great job very courteous and very professional would definitely use your company again because of him.

Very professional and helpful.

The techs at this place were extremely professional, but they charged $6000 to replace an air handling unit. I got several other quotes, and the next highest I could find was $3700 for the same service. Do not go with them if you want any major work done on an AC system.

Been a part of metro energy services since 1996. Best technician I’ve been privileged to share with. Knows the systems well.Pleasure to talk with him and have him service the appliance.

I was given a quote of $2300 to repair my A/C and pressured to commit to it at that moment. The unit is less than 2 years old. Also, when given the bill for the service call, on top of the $89.95 that I expected to pay, there was another $33 charge. I questioned that and it was explained to me. I asked What did you do? Nothing had been added to my unit and no additional service had been completed beyond the typical service call. That charge was reluctantly removed. I had T & C come out and Todd replaced the capacitor, which was under warranty, for no charge. I paid to charge up the freon (whatever it's called today) MES could have done that same work for me on the day they came out but instead attempted to steal from me! They would have left me with a brand new condensor and taken mine which was still good. What a bunch of lying crooks!

Brandon was extremely professional yet friendly. He took his time to problem solve a complicated issue with the AC not cooling and explained everything he was doing in the process. Would recommend!

Waymon is an excellent A/C technician. He is very friendly, honest and gives knowledgeable advice. We always request him and have been completely happy with his work.

Had a great experience with this company. Very thorough and took the time to get to know us, not just another number will be using them again for sure.

Joe came to the house to do the Annual Fall/Winter Service per the contract I signed with Metro Energy Savers. He did a excellent job.

Amazing customer service! We had our A/C go out; we called and were able to get an appointment that same day. Originally, it was thought to be a simple broken wire but two hours after leaving the A/C still wasn't working. We called that night to let them know and Diel was back at our house within 20 minutes to fix it.Turns out there was a second problem with a broken fuse. In the process of trying to fix it, Diel accidentally broke the circuit board for the entire unit. He let us know what happened and replaced the board at his own expense.It is amazing to still find honest repair services. I'd highly recommend Big Bear.

I cannot recommend this company highly enough. Greg was fantastic and taking care of the problem. I have use this company for several years and we will continue to use it and recommend it

I would highly recommend Big Bear for your HVAC needs. I asked 3 people and all three gave me the same name; Big Bear.I called them and they came out within a few days. I had a few other companies tell me I needed to do all sorts of things including adding ducts, etc. Big Bear tested my system and adjusted the baffles so one of our rooms that was always hotter, now is equal to the others. All for about 1/10th the price of the other recommendations by competitors to get the job done.I would highly recommend them, Brian was my technician and was excellent.

I took out a warranty to do a spring and fall service on my unit. This is the first time that the staff was unable to get me a shorter window of time. I was told the HVAC man would come between 8 am and 4:00 pm. In the past they have always given me a 4 hour window. No one wants to wait all day (8 hrs). Lucky for me, I was the first customer, but had no way of knowing that in advance.

I had AC troubles, that Martin determined was in the line from the outside condenser to the evaporator coil in the attic. So Martin and Brian replaced the line set and get everything working again today. I hope it stays working and I don't have to call them back. What I was impressed about was Martin & Brian's knowledge, professionalism and the good clean work they did; no loose ends, and no shortcuts. Highly recommended.

In 2017 two Daikin heat-pump/A-C units both failed after less than 18 months, Metro Energy Savers stood behind its installation of them and replaced/repaired them at no charge until they are now functioning as new. Today the servicer was very friendly and efficient, as usual with Metro Energy Savers.

Meagan efficiently scheduled a prompt visit for routine maitenance of our 2 AC units. Benjamin arrived on time. He was very professional and very polite. He checked and cleaned both of our units while being careful not to make a mess. He explained what he was doing and answered my questions in a way that I could understand. I was extremely satisfied with the services provided and will continue to do business with Walker Air Plumbing Electric.

This is the 2nd time I have used Metro Energy. On both times the customer service and experience has been superb! I am an extremely satisfied customer.

A few summers ago, my AC went out at 5pm on a Friday. I called Diel and left a voicemail. We didn't think we'd hear back from anyone until Monday, so we went to dinner. Diel called right when we received our order and said he could meet me immediately. I told him that were just sitting down to dinner. His response floored me: Take your time. I'll meet you when you're done.Unfortunately, my AC was toast, but he was able to install the new unit on Monday because he did all the legwork on Friday. He's been maintaining my HVAC ever since.

We have been with Metro Energy Savers for many years. Always great service. If there are ever any issues with a unit they installed they will make it right. Today we had Darrol for our technician. He gave us information but didn’t use “pushy upselling” which I really appreciate! He was very professional and did the full inspection. ✔️

Waymon and Tanner were very professional and willing to stay and seal my ductwork. I’ve been a customer for several years and have yet to have a bad experience.

Victor was on time, was very clear with what we needed done. Plan on using this company from now on. We will be recommending this company to our family and friends.

Very good experience with Big Bear. Technician called 30 minutes before arriving - was on schedule, professional, courteous.

Excellent job done and quick as well

Had a maintenance done on our unit. Jim was very professional and informative, and the cost was comparable to the services. Metro Energy Savers has always been a great company to work with. We’ve bought an HVAC unit from them and they aren’t consistently fair and professional.

Tech was very professional and took his time to explain what needed to be done where I understood it. I will definitely be requesting him in the future.

FANTASTIC JOB our tech Randy was professional, polite and he explained the issue answered all our questions. Definitely the BEST SERVICE.

Henry is very professional and did a great job explaining what he was doing while at my moms house today. Thank you for doing such a great job!!

Very honest and great service. I called late on a Saturday and they sent someone right away. I thought the problem was going to cost a few hundred dollars but the honest HVAC tech informed me it was a very simple problem to fix and I was only charged for the service call. I would highly recommend this company.

I’ve had my AC ice over twice this summer and they’ve cleared it up quickly and at a reasonable cost both times same day I noticed the issue. Great company.

I have been using Big Bear since I bought this house over 10 years ago. They have always been very helpful and honest, which goes a long way.

My service technician was prompt, courteous and very knowledgeable. I have never had a bad experience with this company; I have been using this company for years. Great prices and professional!

As the temps climbed into the 90s we noticed our AC was not keeping pace. Turned out that some previous electrical work had left our condenser unit disconnected from our electrical panel (the wrong breaker was removed). Ian quickly figured out what was wrong and got us up and running again in no time. Walker air was also extremely responsive, coming out the same day after I couldn’t even get other electricians to return a call. Highly recommended!

Josh was professional and very competent. I especially liked the fact he put covers on his shoes. Everyone I have dealt with at Metro have been outstanding!

Absolutely HORRIBLE service. I called them on a Monday (5/6/19) and set up an appointment with them for a service call for Wednesday, between 8:00am and 11:00am. Jean said that they would call me 30 minutes prior to them showing up. I took the day off work and waited for them. Absolutely nothing ... NO one showed up, NO phone call, NO apology, NO nothing. I guess that maybe they went out of business in those two days. I ending up calling a GOOD company who serviced my system the next day. I strongly advise AVOIDING Metro Energy Savers. Thanks for nothing.

Waymon came to my home yesterday to service my A/C. Come to find out, it needed more than service. He helped me get set up to have a new unit installed. Waymon was very friendly, knowledgeable, and professional. He went above and beyond to help with information for my warranty claim. I hope you get Waymon to help you if you use Metro Energy Services for you A/C need.

Thank you to the nice family at Metro Energy Savers. Everyone that I came into contact with - Waymon, Herbert, and Ron were all helpful and great. Most of all Waymon, who went out of his way to help me get another A/C unit when I wasn't able to purchase a new unit. He made sure that the replacement unit I purchased was in perfect working condition. I appreciate everything that EVERYONE at Metro Energy Savers did for me! I have been with them for years so I know I will be with them for many more!

I’ve used Paschal for several yrs for our furnace/A/C. I’ve used their membership program for quarterly maintenance and been very happy with their service. They also are very responsive to emergencies too. My A/C just stopped working this week and I called them at 3:30pm and they had Raphique Campbell at my house by 5pm. He was very friendly and informative and explained what the problem was and what I could do to help avoid it. I highly recommend them.

Everything from a brand-new install of 3 units to yearly maintenance and minor troubleshooting---techs are all great at this company. On time, quality work, full explanation of what's going on, etc. Thanks, Alohonso!

Randy was very nice and helpful in explaining what needed to be done to fix the problem. The guy's who did the installation were very professional and fast. The whole experience was quick.

From my initial phone call for a service call to ending up needing a whole new AC system on Saturday afternoon on a holiday weekend all I can say is AMAZING! Justin and Victor ended up starting and complete new install inside and out at 5:00. They finished at 11:00pm and never once made me feel as though it was an inconvenience. I will definitely recommend Metro Energy Savers to everyone that needs HVAC!!

I would prefer hundreds of dollars to replace the old system rather than thousands. But with their financing options, I don't feel quite so dizzy. Thanks guys for your time. I will be calling you very soon! :-)

The tech that was sent out was ok just seemed new and not able to answer questions. Was not happy that our 2 year old system is already having blower motor/relay problems. The tech did the diagnostic and said it was a relay. Said he bypassed the relay and blower motor worked. Ok'd the relay replacement. Once replaced, he then said it was a bad blower motor. He wasn't able to explain why it worked when bypassed but not when new relay put in. The part is covered under manufacturer warranty but still wanted to charge over $500 to fix. And this is on top of them just being out less than a month ago. At that visit, I was told my capacitor needed to be replaced. No mention of that this time around. I don't mind paying for quality work from people I trust, but ever since the Walker took over Metro Energy Savers, I'm having a hard time trusting their techs.

Walker Air Plumbing and Electric does our yearly maintenance for our heating and cooling. They are always on time and super professional as well as detail oriented. They send a full report of everything that was checked during each visit as well as change out the filter for us. Highly recommend this company. Nathan and all the other guys we have had in our home are absolutely amazing.

Herbert did a good job on our HVAC review. Metro Energy Services may be more expensive than others but it is good to know they are thorough. Also, their profit margin on filters and refrigerant is high.

Tachecians name Jesse, and David arrived on time. Did not damaged any thing and worked untill 10 pm and started the unit.Mr wagman also checked system out and walk thru the whole process on 1st call .Ron Campbell came next day to check if it was installed correctly. And gave assurance of the work. Front desk Niki made call to city inspector and today all approved.Very pleased with this company.

Waymon is the best. He is the most professional and customer oriented technician I have ever met. He fixed our “non-problem” without making us feel like idiots. I’m glad I bought my new heating and cooling system here because of him. He is really an old school, ‘customer-is-king’ tech.

Always an amazing experience. I never worry about any kind of sales tactics. The office called me to remind me to take advantage of the maintenance package I already purchased. Tech Josh B is wonderful and I hope you keep him around for a long time.Update 2/2021: had them out again this week. Fantastic as usual.

I called for the Spring checkup and cleaning the outside units. I was very happy with Herbert. He did a great job and found an issue other companies had missed. I will be using for future needs.

My whole entire experience with Metro Energy was absolutely great from Ross and Jessica working in the office all the way to my technician that came out!!!!! The company has excellent customer service and my technician Josue went above and beyond to help me and gave me all of my options. Josue was very patient and respectful and his customer service and people skills is out of this world awesome!!!!! I am definitely going to recommend y’all to my family and friends!

Josue took the time to explain my options. You can see he is a hard worker with a positive attitude and energy. Metro Energy Savers has a valuable asset by having Josue us an employee.

Excellent service, as usual. We had to replace our whole system-both inside & out. The service was great- working around our travel schedule but getting the job done as quickly as possible.We’ve used Metro Energy for 30 years & have always been more than satisfied with their fairness & dependability

Extremely professional from placing the call to the Tech arriving at the house. Fast & efficient in completing the repairs. Honest pricing. Extremely nice and professional… Glad we went with them! Highly recommend!!

Very satisfied with the work our ac tech Darrol did for us today. Professional and quality work. Highly recommend. Thanks...

The technician found the problem,have us a price, checked on warranty status, and had to order a part. He promised complete repair as soon as the part arrives on Monday.

Mr. Herbert was totally informative, helpful, and thorough in his work! He explained all that was going on with our heating and air conditioning units and provided the best solutions for our issues with these aging units. I would welcome Mr. Herbert back to my home for any service needs that I may have in the future. He is a tremendous asset to Metro Energy!!

Thank you William and Victor for serving my HVAC unit for the fall! Also, for installing 2 new Ecobee4 thermostats! They were both very professional and kept me informed during the entire process of my maintenance. The dispatcher updated me prior to their arrival as well. Great job, guys!

Nathan did a great job of making sure the unit was fixed and running before he left😀 He was determined to make sure my mom had heat. Thank you Metro for great service!

HelloAttention: Mr. DarrellThank You for Josue and TannerThose two Whippersnappers are some awesome Technicians.They did a Great and Complete Service on the Furnace Unit. and also informed us of a Minor Carbon Monoxide Issue.Again Thank You Sir.May I Wish From My Family To All Y'alls Over There A Merry CHRISTmas and A Happy New Year.SINCERELY: Mary Gorham and Anthony.May also add that they are Respectful, Courteous, Knowledged, and of course PROFESSIONAL.

The scheduling of preventative maintenance was easy & our technician was great. We had asked to get a call 30 min ahead, so I could leave work & meet him at the house. He was not only on time but called promptly & gave me a little extra time to get home. No problems found & better yet, he didn't make me feel like he was coming up with problems that we could be billed for.

Oscar was extremely helpful and hard working. Thank you for staying until it was fixed. Looking forward to the new upstairs system.

Called since our AC was tripping the circuit breaker in over 100 degree afternoon. The next day, a technician called and said he'd be over in 25 minutes, he apologized when he got here for taking 35 (I definitely did not notice). Thoroughly checked everything, had a few suggestions but said it all look good, including in the very hot attic. Overall good experience.

The tech got us up and running within 10 mins and did give us some maintenance recommendations but wasn’t pushy with the sales pitch

Fixed our a/c, we were happy with their responsiveness.

Great service. Highly recommend.

Very polite with professional service. Excellent communication!

Great communication and follow up. I called this morning and was told between 8a and noon. Around 11 the office called me back and said a tech was in the area if I was ready. I confirmed and the technician showed up about 10 minutes later. He asked questions regarding what was happening. He checked the thermostat, HVAC unit upstairs and the outside compressor unit. He found the problem, repaired it and returned to verify the system was working. Very efficient. I will use them again in the future.

Thank JR for doing an outstanding job with my New AC, you deserve to be recognized because you go above the normal to make sure your customers are satisfied! You have a customer for life!!

They fit me in fast, on time, responsive, knowledgeable, work FAST and did extras like cleaning radiator. I will only use them from now on. Brian was great!

I've been using MES for 6 years and every service call has been excellent. Technicians are friendly, professional and always on time.

These guys are awesome! My 8yr old AC just went out. I called the company that installed it. They came out and immediately said oh, your compressor is gone, you need a new compressor, new coil, etc. Wanted $6,000+ to fix it. So I did some research online, found Big Bear, and gave them a call. They came out, and in less than 15 minutes diagnosed the problem as just a broken fan, and a bad circuit breaker. Fixed me up the same day. If you want someone who is friendly, honest, and knows their stuff, call Big Bear!

Randy did a great job making sure everything was working well. He was very knowledgeable of what he does and gave me some very good advice on what i could do on making my Unit working better longer.

One of the best decisions we have made. Waymon, our sales rep, told us the procedure they follow and my old 4 ton a/c that was my 3rd floor attic was taken out with old tubing etc without a hitch or dirt on our carpeting.This is a professional organization. Their price was competitive, not the cheapest, and Im so glad we had them do the installation. In fact, they will do the servicing of our other two a/c units. Mama is happy. Need I say more.

I had a wonderful experience right from making the appointment until the job was completed.They were punctual, professional, knew their job, and communication was awesome.I would definitely use Paschall in the future if needed and highly recommend this company.

We have been customers for nearly a decade. We have always found the owner and his company to be honest, trustworthy, and reliable. We have referred plenty of friends to and they too have nothing but great things to say about the company.Just a word to the wise, this review was written 3 years ago (2019). Prior to a change of name and ownership, I can not make a comment about the current company and ownership.

We had Paschal come out to diagnose why our AC wasn’t blowing cold air. They were here for an hour and said the coils were frozen over and needed to be replaced. They quoted $3500+ to repair, which in its own right is outrageously expensive. I got a second opinion from RHS HVAC and Refrigeration. Ronnie actually opened the panel and found that a piece of insulation had fallen down from the top and was blocking the airflow, which caused the freezing. Ended up costing less than $250 to fix it! Unbelievable!

Jose was absolutely THE BEST!! Very knowledgeable, kind, and courteous. I would like to request him each time!

We've used Metro Energy in the past , but our recent service call by their tech Nathan was the best. Took the time to answer any question or concern. Awesome attitude great customer service and extremely trust worthy
Jimmie R.

Herbert is amazing!Such a great combination - technical knowledge and a people person! I appreciate that he explains what he is going to do, what he finds and what he did. All in “normal “ language!Thanks Herbert! You’re a rock star in my book!

Have unfortunately had to call them in each of the last couple of weeks - two different issues. Could not be more happy with their prompt, courteous service. No upselling, no extra charges, no excuses. I highly recommend this company.

Benjamin did an excellent job during our maintenance check on the AC. He worked quickly and quietly to service both the outside unit and the one in the attic. He also took time to answer questions that came we had regarding our heating system from last winter. There were a couple of issues that came up about the maintenance plan we had already paid for, and he contacted the main office to resolve them before he left. We will definitely ask for Benjamin for any future services.

Fast and reliable. They installed a new system while getting my attic up to code in less than a day. 6 months later and everything is working great. They came out and gave it a checkup. Highly recommend Metro Energy.

The young man was professional and courteous. Took the time to explain everything which I appreciated. He was very thoughtful and I went ahead and signed for my next two service checks.

Waymon was punctual, knowledgeable, helpful and courteous. I had a serious problem with my A/C unit and he came out the same day I called. The repair requires a specialized crew and they are scheduled to be here later the same day.Oscar and Moses arrived exactly as promised by Carlos. They were very respectful of my home. They took time when carrying parts in and removing the worn out ones. They stayed until the job was done which was well past when most would have gone home for the day. Oscar was the repair team leader, knew his job well and communicated superbly. They did an excellent job and my unit fired up perfectly the first time.

AC went out on Saturday. They were here within a few hours. The tech was knowledgeable and kept me informed. Highly recommend.

Darrol is always very professional and courteous. He is very skilled and knowledgeable. He makes one feels valued. He is just fantastic. I will recommend him to anytime. He is a great asset to Metro Energy.

I highly recommend using Metro Energy Savers! They came out faster then expected! And Brandon was very professional and helpful! I will be recommending them to all my homeowner friends. Thank you Brandon for all your help!!!

He came on time and was very personable which meant a lot. He worked quickly to find the problem, quoted a price, fixed the problem and visited a bit sharing some interesting history of his life. We liked him and will request him from now on.

I was very disappointed with my experience. I heard a rumble in my attic on a Friday afternoon and after investigating found the squirrel cage blower fan had spun itself to pieces. I called the Lennox parts warehouse and found the blower fan was in stock and available for $125. I'm 60 years old and decided I would rather pay to have it fixed than do the work myself. I explained the part I needed and the nice lady at MES told me their trucks were fully stocked. I understand she was a call center employee so I don't fault her for not knowing what I was talking about. Less than 2 hours later a very nice gentleman arrived to take a look at my unit and I explained the problem (and my replacement suggestion) to him. He climbed into the attic and returned to tell me the blower fan was no good. He then suggested a new blower wheel (squirrel cage) for $450, capacitor ($180), and motor ($872) which could all be installed Monday (approximately $1600). Or I could install a new furnace unit today or Saturday for about $6000. This is Texas, this was Friday, I was hot so I was willing to pay a markup on the wheel and buy a fan and capacitor which I might not really need but wasn't in the mood to spend 6 grand. I explained we didn't need to wait until Monday because the parts were available now from the manufacturer about 15 minutes away. The technician was very nice but said they were not allowed to use third party parts. I knew Lennox (the manufacturer) had the wheel so I suggested getting all the parts from them, giving me no warranty and I agreed to not hold MES responsible for any issues with the repair. He explained that was not possible and politely declined my offer. I paid him for the $76 service charge to tell me what I already knew and he left. Saturday morning I drove to Lennox and bought the blower wheel for $125. A buddy joined me about 9 am Saturday and we removed the 6 or 8 wires to the motor and the 6 screws/bolts holding the housing in place, sat in the front yard and replaced the wheel (the capacitor checked good on a multimeter and the motor did not smell or appear burned) in about 90 minutes. We replaced the blower and it has been working fine for the last two weeks. I was very disappointed that: 1) I was told MES trucks were fully stocked with parts when clearly they are not; 2) MES refused to purchase an admittedly fairly unique part from Lennox (the manufacturer) and install it (even with an offer to waive any liability or warranty on their part); and 3) suggesting that my most expedient option on this hot summer evening was to spend over $5000 for a new unit. The problem cost me $125 and two hours to deal with (although I spent an extra $76 for the fully stocked parts truck to come to my house and diagnose the problem). Most consumers probably would have suffered through the weekend for the $1600 fix or succumbed to the desire for air conditioning and bought a new unit for four times that. I was disappointed in Metro Energy Savers.

Yubenal was was great. He came over made sure my newly installed a/c was running the way it should. Thank you guys

Decarlos came out to look at my outside condensing unit that was spinning backwards. After another company came out earlier that week and quoted me a $2,500 repair to fix it, Decarlos fixed the problem in 5 minutes for the base service fee charge. He was very helpful and explained the issue thoroughly. I’ll be calling Paschal and Decarlos going forward for AC repairs.

Had our AC unit checked today as regular maintenance. Justin Newberry arrived on time, and was very polite and knowledgeable. When the outside unit craps out.....we will be sure and call on him to replace it. Plus our little old wiener dog really liked him, and that says a lot!!!Thanks for a job well done.Barbara Zebrowski

Big Bear earned my repeat business a while back. The techs are quite competent and professional, and prices are in line with competitors for the area. The owner of this company will make things right if ever there is a problem, and this isn't always the case in today's world. Highly recommended.

Would highly recommend Metro Energy savers !!They took great care of me and my needs. I had to replace an 18 year old unit and JR, my service tech, made sure I was comfortable with the whole process.The sales, the financing, the service was all handled in a very professional and knowledgeable manner. I am a single woman and the decisions involved can seem a little daunting when you hear so many horror stories and not sure who you can call and trust to do the job right. So far, I have been very pleased. You won't regret calling them for your HVAC needs.

i've been using big bear for the past 2 years. i believe them to be totally ethical. my hvac system is old but it works. big bear hasn't tried to sell me a new one solely on the age of my current system. their honesty goes a long way with me. tops in my book!!

Did troubleshooting on a problem I was having. And when everything checked Jorge helped me save money on my AC.

JD and Josh were very professional and polite. Arrived on time and explained throughly what was needed to repair my AC unit. They also gave recommendations to prevent future issues and proper filter placement. Awesome company and technicians.

Amazing service. I have used several HVAC companies over the last 12 years and I finally found someone I can trust. Very knowledgeable, personable, professional and reasonable prices. Will be my go to place.Update: Downstairs unit went out and Big Bear was quick and asked a fair price. Thanks Big Bear!

Metro replaced one of our AC-furnace units (HVAC system) at home about 6 years ago. Have had nothing but constant problems & expenses with the system.They could improve their service, quality, being more honest, and customer care. Owner would not return any calls. One head technician was great, but hard to get him - only if things got real bad. Things just keep going wrong because they would not try to fix he whole problem - chose to let it wear out in stages, I guess, hoping we wouldn't notice.Very upset that they didn't let us know there was a problem with Carrier Coils - we could have gotten it taken care of. Instead, cost us over $4,400 as things kept going wrong. When I contacted the class action suit, on Carrier coils, it was too late. The legal representatives told me that Metro and all suppliers were responsible to let their customer's know.Would not recommend them to anyone.

Waymon did all he could to resolve our problem of the compressor shutting off and restarting every 12 seconds. But he couldn't find anything wrong with the unit. We appreciated his patience.

Eric is an excellent and we'll informed technician. He knew his job well and performance level was excellent. Thoroughly knowledgeable figured out our problem and gave us the proper course of action to fix it. Thank you Eric.

Alan was very professional. He came in, diagnosed the issue, answered all of our questions, gave us our options and took care of the problem quickly. He did all this and was very pleasant.

Very through review of AC unit

First off, I have been with this company for 4 years now. They originally installed my HVAC when I first moved to Arlington and have been servicing since. Always professional and doing great work, yearly. This most recent time I was doing a seasonal maintenance job and Oscar was my technician. He was courteous and very professional. He informed me about damage to my unit and as well as offered a great improvement item to my HVAC since there was some growth inside my system. He came back the next day and installed the new UV system that he recommended to help with the growth as well as the connector outside that was original to the house 30 years ago😅😅.The only thing I'm sad about was it wasn't until now that I was offered a membership that I didn't know existed until Oscar asked. Make sure that all your technicians are like Oscar to let us have the decision to join or not! I joined immediately and it was very inexpensive. Thanks Oscar!

My tech was extremely helpful in getting my a/c working. He was very knowledgeable about what needed to be done. Very friendly and courteous, I would ask for him again.

Excellent work from Darrol and Metro Energy Savers! Thank you! I had feared the worst that I had a water leak inside my slab. Thank goodness not! Thanks again, Darrol! Great job!

Big Bear was recommended to me by McGowan, who serviced my Hot Water Heater. Two good companies. The Technician with Big Bear explained many things on my 9 year old system in a very simple way. His name was Ezekiel and I highly recommend him also. Very nice guy and a great help.

My A/C unit went out last night. Matthew came this afternoon to troubleshoot my system. Since my unit is 22 years old, the “bandaid” fix was not a good idea and probably would not have worked. Matthew gave me an estimate of work necessary to replace my old unit, both inside and out, with a 10-year warranty. He set me up with financing and an installation date of this Monday. He also offered window units that we could borrow. I’m very pleased with Matthew as well as his company, Walker A/C & Plumbing.

Great peeps, superb service, thorough explainations, consistent followup, and Oscar put up with all kinds of my jawwin'! 5 stars ... 6 if you include Oscar! (and Jim, and ...)

Diel is super professional and honest.Was quick to respond with a courteous and friendly demeanor.His recommendations were all about saving money and not spending money, as another service wanted me to do.I have used him now five times in 2 years and 2 good friends of mine too, with same positive results.We recently finished adding a split unit and the job was finished on time, professionally and un-eventful.You won't regret his services and super fair price.

Randy was great! I appreciated his thoroughness and honesty about my HVAC system. I would definitely use Metro Energy Savers again.

A/C blower quit working. Service tech said blower and two other capacitors failed. Cheapest fix was $3,100. Thankfully, the tech sent photos of the various readings/checks of the system. With the images (and 3 hours of research), I discovered only the blower capacitor failed. I replaced it the next day myself for $30 and system is working again.

Nice, explained things to get a better idea of what is going on.

Oscar was very nice, professional & informative. He explained he would have to check both units...inside & outside, he told us what he did to effectively diagnose the problem. He told us what he needed to do to repar it. Then explained what the repairs would cost. He so thoroughly explained everything we had no questions for him before he left.Thank You Oscar for all of your help,Linda Cantrell

Repairmen showed up even before we expected, work was done quickly and efficiently, explanations accompanied the work. Well done.

I was referred to Metro because the company we normally use was booked for the month. Metro was able to come out the same day I called them and arrived earlier than the planned time frame, which was great! Darrol and his assistant got to work immediately and figured out the problem. I highly recommend Metro Energy Savers!

Ray did an excellent job checking out our new heat pump. He was able to answer all of our questions and made an adjustment to our blower motor. He gave us some suggestions on how to work with our heat pump.
Thanks again Ray

Josh, our technician, arrived on time and before starting his work he reviewed the financial arrangements made while making the appointment, reviewed what he was going to do, and said if any problems were evident he would discuss them with us before making the repairs. He spent a great deal of time checking out the units to make sure they were working correctly. He wore shoe covers when he came into the house. He showed up with a mask. After completing the job he reviewed everything with us. We feel confident with his inspection of our units.

Have used Big Bear for 15 plus years. Honest, reliable, fair pricing. They don't upsell. A HVAC company that gets repeat business by treating customers honestly and fairly.

Needed a new complete system. Darrol spent a lot of time explaining options and answering numerous questions. This guy has many years of experience and really knows his stuff. Great technician and company.

Excellent service from a very experienced tech. Thanks Don!

My air went out two days ago. Called Walker and they quickly scheduled a visit. Assessed the issue and fixed it. Now I’m back to chilling in this Texas heat

Alex approached the call in a professional manner. He set the thermostat to a desired setting and began to check the system and diagnosed the the intermittent failure to a component. Alex also brought to my attention another problem that was accomplished by the system installers that he will correct.Nathan, returned with the part needed to repair my furnace. He verified the original diagnosis and replaced the defective component. He demomsted true expert professionalism. He said there is nothing wrong with furnace installation. I am well satisfied with diagnosis and repair. Thank you.

Big Bear recently installed an entirely new heating and air conditioning system in my house. I chose the company for several reasons. Their price was competitive, their representative was professional, and their warranty. The initial representative set a time to be at the house and he was on time. When the mechanics arrived to perform the work, they were prompt and efficient. The entire project was completed in one day. I am more than happy with Big Bear.

Just received my Winter heating checkup. Herbe was very professional and friendly. I recommend Metro Energy Savers to anyone.

I have used Big Bear A/C and Heating for various A/C problems over the years. I have found that they are knowledgeable, efficient, honest and reasonably priced. On our service call, the technician called and was able to push up the appointment time which was welcomed. He put on cloth booties over his shoes before entering the house. Our A/C problem was resolved quickly. I would recommend Big Bear A/C and Heating to anyone looking for honest A/C work.

Big Bear has been great to deal with. They were prompt and on time to give me the proposal, they were able to accommodate a special request and their prices were in line with other reputable companies. Based on my experience, I highly recommend them.

Had a 25 year old furnace die out during the cool weather just before Thanksgiving. Nathan showed up and inspected the system. Recommended a full replacement (which I was expecting due to age and the fact the previous owner did some 'creative' fixes over the years). Installers (one by the name of Jesse) showed up the next morning and pounded the work out, finishing up in the evening. Went to inspect the work and was impressed by the workmanship. Everything cleanly mounted, routed and functional.

Richard was my agent that serviced me and was extremely proficient & courteous!! I was very satisfied with him!!Thank you!!Della Brooks

Oscar was amazing. He explained what was wrong in detail and helped us fix the problem. We are so grateful to him for getting everything working well again.

Jessie & Clint installed our new air conditioner system this past Saturday and we couldn't have asked for anyone more polite or professional gentlemen than these two. They arrived a little before 9:00 a.m. and they stayed until the job was completely finished which wasn't until 9:00 p.m at night. With the temperature of 100 degree outside, in the attic, it had around 120 degree or so & they didn't a bit, well, maybe a little, but they got they the job done. We are so pleased.And, I have to give a great recommendation for Josh, the service technician that came out Sept. 1st when the air first went & then came back out Friday when the part came in finally, but unfortunately that was not the problem. Anyway, with Josh explaining things to me, we decided on the new system & now we are very Happy Customers. Thank You Josh, Jessie, Clint, Connor, ChuckI do have a little complaint, though. Tuesday & Wednesday, waiting to find out about when the part was coming in & when Josh would by, I had to call several times, instead of someone calling me to let me know. That is my only complaint.

Our AC unit decided to blow warm air in the first week of July here in North Central Texas. After cleaning the coils myself, and changing the filter, I experienced a small improvement only. I deduced the refrigerant was low, so I called Metro Energy Savers. They demonstrated very prompt, reasonably priced service (On a Saturday, July 4th Weekend.) The Technician, Justin was professionally courteous, breaking down the price estimate of the AC project before servicing the unit. Because of this, I'm leaning strongly toward becoming a repeat customer in the future for all my AC/Heating needs.

Came to my grandmother's home to fix her furnace. Left with a $1000 quote for a thermo coupler and valve. Company preys on the elderly, would not recommend. Price gouging.

A new thermostat was installed to replace a malfunctioning one. The service technician examined every component and electrical connection in the main heat pump. Initially, he seemed to believe that I didn’t understand how the thermostat functioned, and drew a diagram illustrating the difference between the “desired temperature” and the “actual temperature.” Eventually, he found an error code that identified the problem as the thermostat and installed a new one. This repair could have been done sooner if the technician had listened more carefully to my explanation of how the thermostat was failing to function, and not assumed a certain level of ignorance on my part. The new part was still under warranty and the only charge was for the diagnostic call.

Metro Energy Savers has been providing excellent services to my homes AC & Heating for over 9 plus years. They keep me updated with seasonal maintenance as well as new innovative options for my home. I'm pleased with the quality of service they provide and look forward to future renovations for quality air control.

Clark Stewart was our HVAC technician. He arrived on time, very friendly but professional at the same time. He didn’t try to sell us, but to discover what our concerns were by asking a lot of question prior to making a recommendation. This is rare in a fast paced service world to really focus on your clients needs instead of profit. Nonetheless, he is/was thoroughly and we had an overall exceptional service with him. Please give this guy a raise or bonus as he is an asset to any company. Thanks Clark!

Used to be very good, but it's clear that ownership has changed and things have really gone downhill. I've had them come out to 2 different houses over the past 3 months. The first time was full of misdiagnosed issues (went for a couple hundred $ to many thousands), not having the right parts, constantly having to call them for updates on parts, service, etc., and not getting called back when when they promised. No one ever really owned the issue and it kept getting passed to someone else. I asked to speak with a manager several times, but never got a call. I believe they contract with an answering service, so it's hard to ever really get in touch with someone from the actual company. It ended up taking almost 3 weeks with 4+ house calls to get resolution. I made the mistake of then using them again for another home. Quickly diagnosed as a failing capacitor, replaced it for $200+. The unit wouldn't come on, so they said an electrician would need to check wiring behind the breaker to resolve. They also sent me a $20k invoice for a new unit, if I chose to pursue that route later on. Electrician came out (at cost to me of course) to find no issues with wiring or breaker. But he was nice enough to check the A/C unit and find that the compressor was grounding out and tripping the breaker (usually meaning compressor is blown). I've used Big Bear (Diel) for 10+ years and have always praised their service, but I won't be calling the new Big Bear back again.

Very pleasant experience with Oscar. Almost got me scheduled same day after calling them 1 hour before close. Oscar arrived next day and performed repairs quickly and efficiently while communicating to me exactly what was being done and why.

Juan was absolutely outstanding. Wonderful personality, knowledgeable and very thorough. He even opened the new part box in front of me, impressive. I would like to request Juan for my future services. Thank you!

The technician got here when he said & figured out the issue within 10 mins. Had it fixed within 30 minutes. Excellent job, great service & our house is no longer 90 degrees. So happy. I will recommend these guys to my friends.

Josh and Oscar did a great job. Efficient as well as informative.
Will request Josh should the need arise.

My Tech Pro Vasua was exceptional!!!! Very kind, friendly and thorough. Great Experience!!!

Darrol/Joshua are Highly Recognized in this household as a being very Professional Team. Thank You for your Great Job.

We were astonished at the incredible service we received from Ezequiel Palacios. He was polite, thorough and knowledgeable. I would recommend him to anyone and plan to call Big Bear for any further issues due to his excellent service.

Oscar is a fantastic tech. We were losing heat and he found source of problem (after others could not). Problem fixed and we’re ready for the cold weather!

Very efficient and nice. Spent a long time doing a check-up on our furnace.

They come every six months and do a great job!

My elderly parents AC was replaced 18 months ago by a company that walker has since purchased. The capacitor went out two weeks ago, but is under warranty. Walker came to check it out and told my parents they had two choices - wait 3 days with no AC in 106 temps for it to be covered under warranty, or pay them $400 right now and they would fix it on the spot. No offers of temporary Equipment to cool the house while they wait for warranty parts. This is the residence of My 90 year old grandfather suffering from dementia and my 70+ parents. What choice did they have from a health and safety perspective except to pay $400?! This is taking advantage of the elderly at its finest. I immediately called Walker after hearing about this and was told a manager would call me back. It's been one week and I still haven't heard anything. Walker appears to be a good company with great reviews, but this was not our experience at all. Don't get comfy thinking your AC is under warranty with them - apparently they'll hold you hostage in these extreme temps. I will be reporting them to the BBB.

I had a coil go out under Carrier warranty. Ezequiel came out first to diagnose original problem and gather all warranty info.Once part came in Bryan and Ezequiel came out to install part and refill system. They arrive on time, very professional, with shoe covers and drop cloths as a standard procedure. I was very pleased with service done and both technicians. I hope I never need them again but if I ever have another issue I will use Big Bear!

Herbert was the technician. He was on time and very professional. Would highly recommend!

Joshue did a superb job! He was very courteous and highly efficient. This is a top-notch technician! Well done.

Jim was excellent, seemed to be the book, which is great. However, the ONLY reason I am not giving him 5 stars is cause on my service tickets he wrote no 20x20x1 filter, when in fact I am using filters, just not those.When we had both of our units replaced I still had half a box of expensive filters each from the old ones. These filters are different sizes and go at the end of the return instead on the air handler itself... When I run out of the old filters I will then use the 20x20x1 filters at the air handlers.

Lawrence was an excellent technician - not only did he explain what he was doing thoroughly, he ensured that I understood by asking excellent questions. You can tell that he's passionate about what he does and is a great teacher. By the time he left servicing our ac I felt I had a working understanding of my system. I couldn't have asked for a better representative of the company and will definitely be a return client.

Waymon J. is a fabulous representative of Metro Enegery Savers. He explains every thing you need to know during his visit. He is very patient with my questions. He is clean cut and has a marvelous personality. I always want Waymon to do my semi yearly checks. Metro Energy is VERY fortunate to have him as an employee.

Always have a good experience with Big Bear Air Conditioning! Would highly recommend this company. Trustworthy, honest, reliable and affordable with superior service and products.

Great personality, honest and helpful explaining our drain hookup that Metro did was not up to code as it should have been.

I have exceptional service service since I switched to Big Bear and we are very happy and would highly recommend them.
Mike F

Oscar arrived before expected. He was thorough and explained the process. I was shown pictures of work that was completed and expected costs.

They showed up on time and called and emailed before they arrived. I was given a couple different options for repair. I feel like they gave me an honest estimate of repairs and didn't try to pressure me one way or the other. I would use them again.

I can do nothing but rave about the great service from Big Bear Air and Heating I received today. My fifteen year old system stopped working yesterday in this 99 degree heat. I sent an email request late last night and received a call from them at 7:30 this morning to put me on the standby schedule.At around 9:00 I received a call asking if I was available in 10 minutes and I was thrilled. Diel arrived shortly afterwards and was fantastic. He checked the system and explained everything to me. He was able to get it up and running in 20 minutes and I am a happy camper.I can't recommend this great company enough. If you're looking for an honest AC repair then call Big Bear!

Technician Samier Martinez was professional and knowledgeable. He quickly diagnosed and fixed the problem with my AC. I really appreciated Samier’s great customer service and care.
Thanks Samier

Darrol was on time. He was extremely knowledgeable. During his work he took time to explain things and inform me. He was very thorough. His professionalism is a credit to Metro Energy Savers AND to the HVAC profession itself in my humble opinion. Yes, he is my go to HVAC pro now.

I would recommend this company to anyone looking for hvac repair or install. They are knowledgeable and very professional.