Tom Knodell

4 years ago

Darryl was probably the nicest and most professional guy I’ve ever had out to service my central unit. He was thorough and careful, which I value above all else. I work on a lot of my own stuff and am particular about the results. I’d recommend him to anyone and would welcome him back. 👍🏼👍🏼

Gwen Christensen

a month ago

Air conditioner capacitor went out cost 375.00

Dominique Sapp

4 years ago

The HVAC contractor came out and ensured my system was working perfect after a poor home inspection ding. I would highly recommend 😉

Tilmon Gardiner

a year ago

The timeframe to complete the work was not promised, however I was given a 30-45 minutes heads up on the arrival of the technician. Benjamin was friendly and professional. He completed his work with no problem. Thanks Benjamin!

Rick Johnson

6 years ago

The service technician who came out was Waymon, he was friendly and professional and knowledgeable . He explained what the problem and how best to take care of it. He answered all of my questions and talked about the service program his company offers. We spoke of options for a new system down the road without any high pressure sales pitch. After checking out the system I have he was able to get me back up and running. I will be using this company again.

Charlene Forbes

10 months ago

Clogged drain pan. Opened with out problems & was included in our membership plan. SAMIE WAS VERY PLESANT & KNOWLEDGEBASE.

Suzanne Weaver

3 weeks ago

The tech arrived when he said he would and listened to me. He then proceeded to check everything and located the problem. Offered my choices and explained their service plan. Got the job done and my air is already cooling

Rebecca G.

3 years ago

Big Bear is the best! We've been using their service for over 10 years, and can't say good enough about them! Love the crews and very professional and responsive! Big Bear will definitely take good care of you. Thumbs up, always!

Robert Little

2 weeks ago

Andrew was professional and did quality work. He made sure he cleaned up after the job was finished and was very polite.

Lisa Moore

a week ago

We have used this service for the past couple of years and they have been wonderful to work with!

Steve Kint

7 years ago

Professional, courteous and I felt the price was very fair. I would have them on my definite contact list. I highly recommend Big Bear a c Heating.

Scott Lohmar

6 years ago

Very good service! Nikki was very pleasant and helpful to talk with on the phone and Joe was very good and fixing our heating problem. When it wasn't working 100% later that evening he came back to fix the problem and made sure everything was running smoothly. Very good and would recommend to anyone.

Connie Fritzler

a month ago

Tech was very courteous and went above and beyond the normal duties. Best person yet to come service my unit. Thank you Yasua Jimenez.

Tanya Wynn

4 years ago

AMAZING SERVICE! My A/C was over 30 years old and was not cooling. My brother, who bought a unit two days before from Metro Energy Savers, highly recommended me to call Metro Energy Savers.I called Metro Energy Savers to come and check it out. It turned out, that I needed a lot of work done. I had my 30 yr old unit replaced by Jesse (technician) at Metro Energy Savers. Jesse is an excellent tech. Jesse is extremely professional, knowledgeable, and friendly. Unfortunately, they weren't able to install the new system the same day. So, Jesse offered to loan us a window unit until he was done installing our new system. Jesse is a hard worker. He stayed late each day to finish the job. Jesse is a great asset to Metro Energy Savers. Jesse went above and beyond the company values. I love the entire staff, great customer service and very professional. I also, want to give a special thanks to Mr. Connor in finance who worked hard to get me approved. I am so happy that I had a honest and reliable company to call on.

Jan Johnson

4 years ago

I scheduled a routine maintenance to check my AC unit before turning it on. And the technician did a great job &didn’t try to sell me anything above and beyond the service that I requested and he thoroughly checked out the system and even washed off the exterior compressor. Metro Energy installed my new unit five years ago in and it’s been great.

JR Frisco

7 years ago

Best service amazing staff we have used them before we will definitely use them again. The owners are really nice and they provide stellar customer service. Today Ezekiel came to do the work and he was very professional super helpful and a very nice guy.

Katherine Stephens

5 months ago

The service technician, Erick did a professional job. He explained what he was doing, and why it was important to the maintenance of my a/c system.

Michael Franklin

11 months ago

Great job. Team workers, Moses and Carlos are exceptional. Thank you very much.

Wayne Motes

3 years ago

My experience with Metro Energy Savers was good. My service technician was prompt and very knowledgeable. During my maintenance visit he found no problems with my system and gave it a clean bill of health. The cost for the visit was very reasonable. Very happy customer. Thanks again.~Wayne

Denise Medland

4 years ago

I have used Metro Energy Savers for years. They have come out in emergencies on weekends and holidays always ready to dive in and help and usually with a smile on their face!!! I wouldn't call anyone else to service my heat and air!!!!Today Eric came and he was absolutely wonderful. Very personable yet professional. Took good care of the problems and left me with glorious heat!!Thanks Eric and Metro Energy Savers!!

A Jones

5 years ago

Waymon the service rep. did a great job and fix the problem quickly.He was honest and told me my options, letting me make my own decision without any pressure.Thank-you Waymon

kurt doyle

6 years ago

I have always been pleased with the service from Metro Energy Savers. Nathan, the technician, was completely awesome! He answered all my questions willingly! He was very knowledgeable and courteous! 1 vote ..give him a raise!

lindsey Y

7 years ago

Love Big Bear! Another company told me I needed to replace my HVAC system due to a Freon leak that was getting bigger. I called Big Bear and Bryan spent 1 1/2hrs tracking down the leak and found it! I am now going to get it repaired which is saving me thousands. Big Bear is honest, skilled and knowledgeable. Bryan was VERY detail oriented and is excellent.

Bry

6 years ago

I've used Big Bear for years. I always know that I will get an honest evaluation of my a/c and the work will be of the highest quality.

Steven Armstrong

3 years ago

Herbert is always professional and respectful and willing to listen to questions and provide relevant information. Unfortunately it has not always been my experience with the rest of the staff.

Karin Quinn

6 years ago

Ezekiel was great. Very polite, very efficient and very clean. I would highly recommend Big Bear for service. I tried them based on recommendations in my mom's group.

Dawn Morgan

4 years ago

Waymon is the best! He really cares about his customers and has a heart of gold. He is very professional and knowledgeable. I would definitely recommend this company and Waymon in particular.

Joffre McClung

3 years ago

Randy was absolutely fabulous. He came back on his day off to finish the job. I highly recommend Metro and especially Randy

Troy

4 years ago

Can not say enough great things about Big Bear A/C and Heating. Diel was super knowledgeable, friendly, and openly honest. They are now my go to A/C and Heating company.

Skeeter Murley

6 months ago

Satisfied with the actual service, but the pricing to replace a capacitor was excessive. It shouldn’t cost $275 to have a $25 capacitor replaced.

Melissa Molder

4 years ago

Great experience as always. I always use Metro for check ups and repairs. Cant say enough good things about Metro. Please keep up the great work!

Holly Blevins

4 years ago

These two young men that came to my house at 409 east ferndale lane were terrific . They explained things to me that now I think I know everything about an air conditioner. They were awesome and the perfect young men. I couldn't of asked for anyone better . Thank you and also thank you guys who I talked with over the phone . Thank you

Casey Wedgeworth

5 months ago

Excellent. The guy was really good.

Kevin Christian

4 years ago

I had Josue as my technician and he did a wonderful job. Professional and knowledgeable I highly recommend. He was also very informative as well. I will use Josue and Metro energy in the future.

Nate Fisher

6 years ago

Diel and his team are very professional and take care of the task at hand. We are a construction company ourselves, and not only would I recommend these guys to my customers, but I would ask them to bid other projects I have.

Dennis Johnson

8 years ago

Abdiel at Big Bear has been our go to for A/C and heating needs for several years. Doesn't matter how big or small the job is you can be assured it gets done right and for a very fair price. North Texas is lucky to have this business.

Paul Chaplin

a month ago

Our A/C broke down Tuesday we were told the part was under warranty but installing was not $1,200 - OUCH. They need a part from the parts department which closed at 3. I called the next day and was told the parts department had determined the price. Called another A/C guy he looked and said tell me and repeat the problem. Wrong it’s a $20 part I have it on the truck. No one called and asked if we were fixed - dead! Thanks guys!

david hurwich

7 years ago

Big Bear is always awesome. Always shoot straight. Installed a new unit for me 2 years ago. Was blown away with how clean they left everything when it was done. Had maintenance check today- Ezekiel rocked!

Jay Chase

4 months ago

Service and professionalism excellent. No upselling like my last experience with a service rep.

Valarie Ballein

3 years ago

Waymon did a great job. He was very courteous and explained everything thoroughly.

Nope

2 years ago

Superior service and quality for the money. Just replaced both HVAC systems and upstairs furnaces in our home. I received 5 estimates before hiring Big Bear. Big Bear was the most reasonable and gave us a $600 discount up front because we were replacing both units. Plus, their financing arm offered 3 years at 0% interest. If/when you need to replace your A/C system... I highly recommend that you call Big Bear for an estimate.

Peggy Hammons

6 years ago

Waymon is an expert. He gave me my bad news (57 yr old unit dead) got me set up for replacement tomorrow! Got a great deal too! I recommend Metro and Waymon to everyone! Thank you Waymon and metro

Jerry

4 years ago

Very happy I called!! From the 1st phone call. Josue was prompt, professional and knowledgeable! I actually found them by a search of the best reviewed companies. I always check reviews first!! He will be the technician I request in the future. This is the 1st hassle free experience I’ve EVER had with an AC company. Some places advertise “24 hour service” but getting them here @ 8:00 pm is near impossible especially w/the hot weather. I didn’t think their prices were unreasonable at all. Would/will recommend them!

Paula Bo

4 years ago

Josue was very thorough and personable. He left great instructions for me to share with my husband regarding his recommendations. My first experience with Metro Energy Savers and we will be calling them again. Thank you!

Guy Saurbaugh

a year ago

Dom was one of the most professional and courteous young men we have ever had come to our home. He took the time to explain everything in detail, what he was doing and why and made us feel very comfortable with him and what he was doing. Kudos to Walker Air and Plumbing for hiring such a fine young man.

Inmon Wiley

7 years ago

Please beware when using this company for your air conditioning service. I called them to service my A/C and was charged $660. My A/C still was not cooling and I called them back out. I was told that I needed a new system which would cost me $8700. I could not afford this and therefore call an certified A/C tech from TRANE. He advised that I did not need a new A/C system but the previous tech over pressurized the system. He corrected Metro Energy's service tech error and my A/C has been working fine since. I called Metro Energy Saver to advised that I had to pay another tech to correct their work and I wanted a partial refund . I was given numerous excuses and was told there was nothing they could do for me. IF YOU WANT QUALITY WORK WITH A COMPANY WHO WILL TRUELY BACK THEIR WORK DON'T USE METRO ENERGY SAVERS.

Richard Sanborn

7 years ago

Top notch service from experts who are very knowledgeable, care about you, and appreciate your business. I highly recommend them for all your A/C needs.

Neal Fowler

4 years ago

The technician was friendly and professional. I can tell he was very knowledgeable about the work he was performing. I am pleased with the job he did and the way in which she accomplished it.

James Hamilton

2 months ago

Herbert was professional and friendly. He apprised me of what he was doing and was very thorough in his work. Well done, Herbert!

Jimmieanne Hitt

11 months ago

They came out and did my biannual maintenance. Henry did a great job. Great tech, very nice, and knowledgeable. Thank you Walker AC!

Jennifer Galford

5 years ago

Geoff, Randy and Ray were great! They were thorough; taking photos to explain the work that was being completed. We’ve been customers for over 10 years, receive great service with each visit and will be customers for life. The maintenance visits are affordable - they give us peace of mind and avoid costly repairs. Many thanks to Geoff, Randy and Ray!

Ram Prasad

a year ago

When this was under Bigbear, sevice was great, people were friendly and didn't try to upsell. I used Bigbear on many occasions and found them helpful every single time. Recently, Walker bought them and had my first service through Walker today.. Unfortunately my experience was complete opposite.. trying to upsell , nickle and dime for every minute they're onsite is not something I expected. Anyway, I paid their $89 fee to visit and didn't get any service done.. onto finding another trustworty hvac repair compnay.

rhonda alexander

3 years ago

Had a visit from Herbert for my seasonal service. He is honest with his recommendations and replaced parts that not only were needed but reasonable. I plan on asking for him for my next seasonal service.

Inner Circle Ent.

a week ago

Herbert was great!!! I really appreciate his professionalism and how knowledgeable he was about my issues. In the future I would like Herbert to come back if I need any additional service.

Lois Newton

2 years ago

Nathan and Moises were the installers and were very professional young men. They cleaned up totally when they completed the project and they work so well together. They were very quiet also.

Keineth Fuller

a week ago

He was on time and professional. Evaluated the situation and found the problem.

Mike Little

3 years ago

Love this company! Waymon was thorough and pointed out problems that may occur. He spent a lot of time detailing options and costs. Highly recommend!

Trent Nyffeler

4 years ago

We had noticed a smallpool of water underneath the AC compressor. We just replaced the unit less than a year ago. With the hottest part of the year we wanted to make sure everything was working properly. Randy came out and inspected everything and assured us that the unit was functioning properly and the water we were seeing was normal for the heat and humidity we have been experiencing. Thank you Metro for the peace of Mind and Randy for his top notch service and taking the time to explain everything to us!!

Charles Jackson

4 years ago

Dealing with Metro was the most refreshing experience in years. All of their techs were friendly and knowledgeable. They explained each step of their work thoroughly, and answered all of my questions in a way that I could fully understand. I'll never use any other HVAC company!

Ted Reynolds

a year ago

Our service provider was friendly, professional, timely, and answered all of our questions. We look forward to a winter of efficient heating, and will have them service our cooling units in the spring..

Gerald Cox

a month ago

Technicians were courteous and professional. They explained all services and answered questions. All went smoothly.

Kenneth Hollingsworth

6 years ago

Brian was very professional, knowledgeable and courteous. His approach to servicing my heating/ac was efficient and economical. I highly recommend his organization and they will be my first choice for any future needs.

Eugene Phillips

a year ago

My tech was very friendly and businesslike. I so appreciate all of you giving me a higher priority because of my health issues and no air. I will continue to use you all for my needs. My tech told me when he left that it was an honor to meet and know me. I was very humbled.

Marcus Villarreal

4 years ago

He fixed my AC today, but I am not giving a 4 star rating until it works with no problems.

Floria Soto

6 years ago

Herbert B. was a really helpfull guy during his last visit He solved the problems wiith our a/c, fixed the gap in the attic, changed filter, did all kind of tests, etc etc. We were really pleased.

Justin Cox

3 years ago

Metro Energy Savers was quick and painless I got approved for Financing in just a few minutes and then within a few hours I had a completely new system installed all in the same day. Also Josh, Waymon, and Connor are all fantastic to work with.

Candace Johnson

4 years ago

Very professional!! Didn't need much but they did a full check of my system since they came out to make sure everything was functioning properly. They also made recommendations to prolong the life of the system. Very nice people and I felt very comfortable around them.

Jackie Heyer

2 years ago

I was impressed with the current technology my technician used to check my system and he did a wonderful job explaining the results. I will definitely use Big Bear A/C and Heating again!

Melissa Doss

a year ago

Billy was very professional. He explained everything in detail to me. I would definitely hire them again.

Karletta Allen

2 months ago

HVAC Installation

Velda Little

6 years ago

Great company. They have really worked hard to fix a really messed up system another company installed. The service guys go above and beyond to help fix any concerns.

Christine Stewart

4 years ago

From the minute you call the office to report an issue they are on top of it!
The Technicians get the problem solved & are always friendly and professional.
I give them 5 Stars! :-)

Terri Gadsden

3 years ago

Randy was very efficient in finding the problem and he fixed it in a timely manner! We called you this morning, and someone was here within 2 hours. Thank you for your A-1 service!

k g

5 years ago

These people are money hungry! My family member is elderly and called them to come out to see why her air conditioner isn't working. They told her she needs a part that costs $800, turns out the same part was $100 on Amazon. Unfortunately she paid for it before we could look up the actual price. Once that piece was fixed the air conditioner broke again. Now they say she needs a whole new unit. Got a second opinion and the part cost less than $100 and is fixed and working great. Please be aware of this company. All of these good comments must be fake accounts

Carolyn Williamson

a month ago

Very pleased! I received same day service and had my A/C working just a few hours after if conked out. Problem was diagnosed and corrected.

Bob Keohane

3 years ago

Josue is a great employee and does a great job.
He’s always a pleasure to work with. Thanks again.

Sharon Dempsay

3 years ago

Competent and did work in an appropriate time slot.Very knowledgeable, pleasant and professional .Corrected a problem I had with the unit in regard to the drain under the sink from a/c that always have had since new unit installed. Very good service.

Carly Kerlick

a year ago

Samier was super helpful, kind, and respectful and arrived in the window provided to us. Setting up service was easy with the chat function so I could respond on my own time.

Hakim Haqqani

2 weeks ago

After suffering with an out of commission AC unit for almost 2 months (and a previouscompany overcharging with 0 results) , Paschal came through, assessed the situation, expertly resolved it with immediate results, and didn't even try to upsale me. Paschal Pro Ulises Mendez was professional, efficient and effective. He knew his business and didn't waste any time getting the job done. Thanks Paschal.

FRANK IT

3 months ago

Just checked ac and blew air in pipe.and that was higher than the vist what a rip off

Andreia Morrison

4 years ago

Excellent service, courteous & knowlegable service rep. I’ve used them in the past and they are far superior to other energy service companies I’ve used. Would definitely recommend metro energy savers for your a/c needs

Greg

3 years ago

Darrol was great. He worked hard until the job was done even though it meant staying for a long time. He is transparent with the costs and let's you know up front what is going on and what it will cost. I highly recommend these guys.

Caitlyn Holmes

5 years ago

Big Bear was the BEST!! On time, respectful, efficient and quiet with the exception of minor drilling. We were placed on the schedule within 3 days of calling for appointment. Very neat and tidy. They planned their work so that literally not a single fragment or dust would get on any of the bedroom furniture when cutting a large space for the duct. They laid tarps up the stairs through the hall & through bedroom to the attic and absolutely nothing got dirty or soiled. They asked for paint to cover the teeny tiniest little spec on a wall missing paint. Went above and beyond expected for service. Answered every question and showed us each and every part of the system and how it worked and its purpose. Only asked us two questions (where is the attic & where is the circuit breaker box).Diligent hard working men. Absolutely the best service. And the A/C is COLD. Love this company!

Erica Medvic

6 years ago

Our AC unit had went out over the weekend so we had contacted metro energy savers. A guy had came out and looked at our unit. He was certain it was one thing and also recommended getting new wires for the outside. He left that evening never fixed anything. The next day I called their company and they sent out a one of their top tech guys. He came looked at our unit. Once he turned it on it started blowing cool air. Then he went on to say we needed a new unit @ $8,100 etc.... so my husband and I decided to get second opinion from Stark Air (highly recommended btw.) their tech at Stark Air said our unit was just fine. They changed out wiring and and we needed up needing a new cuircuit board. So far so good with Stark Air repairs and also at a low price compared to MES. I highly recommend getting a second opinion!

Charles Aikman

5 years ago

Very knowledgeable and trusting technician, his name was Jared I felt very comfortable talking to him as he explained and broke down all questions I might have had and explain to me what was going on with my system what they could do to help me and the cheapest way to go and all the other available options that I had.He explain five options with the pluses and minuses, pros and cons. No pressure call just helpful and informative advice. Willing to work with me regardless of what option I chose. They have excellent financing available to help those black myself so don't have that good of credit score. Jared specifically respectful to me and very knowledgeable. I appreciate his services and help in this important home owner necessity and expense in helping me to make the right decisions. Thank you Metro Energy Savers. 👍👍👍👍👍

stephen cook

a week ago

Professional service and on time.

K M

2 years ago

Big Bear replaced two old HVAC units in our home. The crew was on time, very professional, and finished the job in the expected time-frame. We were pleasantly surprised that it even came in *under* the estimate!

Marissa Tank

a year ago

WORST!!!! I paid $100 for a salesman to come out to my house and try and sell me a 11k+ new unit. I was told for $1500 I could “bandaid” my ac unit, and that he took pictures and put a description of exactly what needed to be fixed. The pictures were blurry and not of anything helpful!!! I then replaced all the parts mentioned on the invoice and it did not fix the unit! They either are VERY DISHONEST or don’t have a clue what they are doing. They also said they would be by in the afternoon, I called at 5:30pm and they said they were still coming out but weren’t going to let me know!!! They showed up at 9pm and I paid $100 for them being here for 5 mins and didn’t do anything.I had another guy come and repair the unit for $175. STEER CLEAR!!!!!!!!!! Unless you just want to be sold a new unit.I would love a refund.

Kathleen Johnson

7 years ago

Big Bear Air is an exceptional company to do business with because they are responsive and very customer service oriented; their office staff and technicians are the best.

melissa bell

3 years ago

We have used Metro Energy Savers for several years now and they have been wonderful! Each technician has been respectful, intelligent and honest. They take the time to explain any equipment issues and offer all the options for repair or replacement. They are not pushy sales guys. Thank you Metro!

Mike Manila

2 months ago

Unfortunately we can not recommend Paschal Air. They have bought out Metro and Walker A/C companies that we previously used to purchase and then service our A/C system. We originally purchased our Daikin home A/C from Metro (April 2020), who was subsequently purchased by Walker and then by Paschal. The service technician qualuty has become worse after the two acquisitions. The last two times we needed service by Paschal, the technicians were polite and friendly. However. They don't seem to be very well qualified and unfamiliar with our Daikin unit.The latest service call (Tuesday, June 20) almost became an $1,800 mistake. The technician was not able to accurately diagnose the system issue. Not cooling properly. He said the system had adequate freon and the issue was with the EEV and coil. He said both had to be replaced. The good news the parts were under warranty. The bad news is labor and freon replacement would be $1,800. Wow!!! This is a 3 year old system.I called a different Daikin service company. They came out and found caps missing from the inlets where freon is input to the system. He added a small amount of freon and the system began to work immediately. Ultimately, the Daikin technician had to add over 4lbs of freon. Apparently, the freon had leaked over time from the inlets that were left uncapped (from a previous Paschal call). The system is now cooling and functioning properly. Thank goodness due to the extreme heat we are experiencing.The other Daikin service technician will be back next week to confirm the system is working and there are no leaks in the system.Sadly, we had just used Paschal to install a mini split at our home (for an added on room) and have lost confidence in Paschal's technicians. Buyer beware. Always get a second opinion.

B Fortin

3 weeks ago

Moe found the capacitor to be bad and he replaced it to get the
ac back up and cooling. He did a great job and will be our go to tech if there's a need in the future.

Donna Stevens

7 years ago

I called late on Friday evening with no air conditioning. Brian was at my house Saturday morning early and had my problem fixed in 40 minutes. He was very professional and friendly. I was completely satisfied with your service.

Gayle Landers

3 years ago

Josie was very courteous and explained what needed to be done to make my AC cool again. I have used Metro Energy for a long time and am always pleased.

Jeff Turner

5 months ago

Would happily recommend James B and Paschal AP&E for your plumbing needs. On time, friendly and professional.

Gary O

a month ago

Great job, very detailed and really appreciated him answering all my questions

Amanda Trachta

a year ago

Billy was absolutely AMAZING!!! He didn't try to oversell me on anything. I got a te t 30 min prior to let me know he was on the way so I wasn't waiting around for hours. He was open and honest about what the problem was and what my options were. Will definitely use them in the future when needed!!! I promise you won't regret using them ither!

Thomas Bugner

2 years ago

Had them out to replace a coil internally and install a new outdoor unit. After install, water was leaking due to another broken part in the internal unit. They came back out immediately to identify the problem and had it fixed promptly. Their dispatch and techs are great, would recommend.

Melanie Aschenberg

5 years ago

Fantastic Service! Friendly interaction when I called to ask for an appointment and extremely prompt service and awesome technician. The problem was fixed quickly and professionally and the technician was knowledgeable, friendly and helpful. All my questions were answered and I definitely appreciate the great service!

Jennifer Johnson

6 years ago

I called Metro Energy Savers last night because I came home and had water leaking from the ceiling where my AC unit is located in the attic. They quickly sent out Waymon to check it out. He assessed the situation and made an appointment to come out the next day and fix it. He explained what caused the leak very clearly and I was able to communicate that to my husband who was out of town with great confidence. I also had to take a work call while he was there and he waited patiently. I highly recommend Waymon from Metro Energy Savers!

Richard Kurth

4 years ago

Jim serviced ourvAC today. Pleasant, took time to explain what needed to be done. Always wor shoes covers and left to mess or dirt.

Sheila Turner

3 years ago

Josh explained what adjustments would be needed and set a tentative schedule for the work to be done before leaving. He was careful in completing tasks in the house and walking in the attic.

Brian Martinson

3 years ago

Herbert was a knowledgeable, friendly, professional technician that diagnosed the problem and explained several approaches to solving it given my budget and time frame. I highly recommend him.

Shantanu Sinha

3 years ago

Thermostat showing an alarm for humidifier pad , called metro and got same day appt. Josh was very helpful and answered all my queries. Thanks Josh!

Terry Ward

6 years ago

Our a/c was leaking water AGAIN, and we called Metro. Chris Dybvig came out and investigated the source of our problems with the a/c. It is 15 years old and had multiple problems. We just needed a new unit and Chris helped us through this purchase. He explained various methods of payment and started installation the next day. His installers were beyond excellent, very clean, very friendly and nice and above all else most knowledgeable. There were a few bumps, but Chris came every day until they were solved. We probably bought from Metro because of Chris. We like that he is our a/c person solely now and we feel we can count on him. Chris is just the nicest, most knowledgeable technician and person. Metro is very lucky to have him with their company. We highly recommend Metro and Chris. Jerry and Terry Ward

Sarah A

3 years ago

They came out, our AC was turning on but not cooling. The guy looked around at the unit in the attic and came down telling us we needed to replace absolutely everything for 15k, broke down pricing of parts. We decided to think on it, after he left our thermostat would no longer turn on, and now that we are doing things on our own we have found wires put back in properly or not at all. We looked up the parts mentioned to see they wanted $300 for about $30 worth of parts. The guy read from a script, like a telemarketer, when he arrived on site. I do not reccomend, definitely check their yelp reviews. Those seem to be more true to what they are about.

Cassie Gerhart

5 years ago

Randy was wonderful, he did more than was even expected to ensure our furnace was properly functioning. His professionalism is A+ and price quotes were extremely fair. thank you.

Larry Lindsey

a year ago

Let me start by saying my technician (Sammy) was incredible. Once he arrived, he was professional, knowledgeable and willing to take the time to explain the issue and what options were available to me. I had a blocked drain line on one of my 3 A/C units and the charge was $275 and the service fee was waived (as promised).Unfortunately, there were some significant issues with the office/scheduling process. I made my initial appointment and was told my technician was confirmed to arrive between 8am-12pm. I received a text confirming the time window, which I appreciated. On my appointment day, my technician did not appear during the promised window, so I finally called around 2pm to I let the office know the technician had not arrived. I was told he was on other appointments and would be arriving later in the day and it could be as late as 10pm. I explained I was told he would arrive between 8am-12pm and was told they don’t promise arrival times.I explained my previous conversation and my confirmation text and was quickly dismissed. Whatever! Then I get a call around 6:30pm letting me know that my technician’s van broke down and that we would be running late. I then received another call around 8pm letting me know he would not be coming. So, I sat at home for 12 hours with no service. That sucked, but you can’t control auto problems so I chalked it up to bad luck and figured they will do what they can to make amends.The gentleman that called me did apologize but made no effort or offer to account for my troubles. He offered to reschedule and said he assure me I would be first on the list that morning I was rescheduled. Then the day before my appointment, I called the office to confirm my appointment since I did not receive an email/text confirmation. They confirmed my appointment and said I was first on the list that next morning. Come appointment day, I waited and waited and waited and Sammy finally showed up,at 3:15pm. He had no idea what I had been dealing with but did apologize for the issues and Was amazing at doing his job.I gave my experience 3 Stars, which I thought was pretty generous considering I sat at home for 19 hours waiting for service. The office staff was friendly but they need to tighten up their knowledge of their policies and recognize when a customer’s had a bad experience and do what they can to remedy it in a tangible way. I did later learn that they give preference to their customers who are on their maintenance plan and that’s why my promised times were not delivered on.

Stephen Levine

2 years ago

So far just a diagnosis but very courteous and thorough and answered my many questions.EDIT: the above was after the first consult and bid. After that, this went way downhill and I have no idea how the Google reviews are so positive for this company. They bid two tasks (replace coil; make airflow uniform) and per the internet provided local estimates, they were high on both. Both jobs were supposed to be done in one day and only the first was. Nice techs. The second task became a nightmare of people not showing up or showing up without parts or communications. I lost count but think it took five visits to complete. One senior guy (Cory) saved the day by coming out twice and establishing a plan for a very simple job. Also today when they finished they didn’t have the right tool (flow meter) to demonstrate the job was done properly.Besides Cory and the techs, the phone games are bad and the internal communications are worse. I’m stunned I didn’t get a call earlier from someone at a high level with at least an explanation as to why this took so much to resolve.Regrettably with no reach out from ownership I have no reason to recommend this contractor, who not only is Big Bear but also run a few other HVAC companies under different names.

Janice Ullrich

3 months ago

Mr. Ulises Mendez did a excellent job on doing maintenance of my AC unit. He was polite, courteous and very informative of the work he was doing. Highly recommend. Thank you.

Richard Dunstan

a year ago

Jorge very professional and pleasant. He troubleshooted our AC problem and nicely explained it. It was aloose wire.
We appreciste the rapid Service response . Glad we have maintenance plan Thank you.

Ginny Bowers

3 years ago

Friendly, knowledgeable technician who offered improvements, but didn’t push. Very happy with Metro Energy Savers.

Tyler Henderson

3 years ago

Needed to replace a Nest thermostat and fix our heat pump. The technician was nice and friendly, but the company quoted us $880 to replace a thermostat that costs less than $250. There is no way replacing a thermostat requires $630 in labor. Never using them again.

Steve White

4 years ago

My technician Josh was very informative.. However he stated he's more on the mechanical side, he understood the systems and diagnosed my issue fairly quickly.They unfortunately weren't able to install the new system the same day, (which is a huge disconvenience), so we're forced to suffer an additional 3 days.But they were decent enough to bring a window loaner for the time being.I believe overall, we'll be generally happy with the new system.. Just a tad disappointed about the overall cost of those machines.(Discounts & ex-service members do help through)

Kendal Kruse

2 weeks ago

Excellent experience. The technician (Bravo was his last name but I forgot his first) was very thorough, knowledgeable of our system and also very professional. Definitely recommend.

Jacqueline Almodovar

3 years ago

Life savers! Our AC died on us and they came out bright and early the next day and fixed it up for us! Great service, really nice and funny guys. Highly recommend!

HARIKRISHNA TIRUNAGARU

6 years ago

Our Technician Waymon was Great !!! Excellent service !!! He did a complete home a/c inspection and gave a very honest opinion about the problems/issues we have and advised on the required service. We highly recommend Waymon. Very Very Satisfied.

Stephanie Rhodes

3 years ago

Eric did great work, was very thorough, professional, polite, and kept me informed on the progress of the work.

Joanna Neff

6 years ago

Diehl and his crew are always timely, always professional, and I've been nothing but pleased with the new AC unit they installed for me and the maintenance I have received from them! Too notch service at an affordable price!

Jamie Bell

a month ago

Herbert Barrios was very professional. He took his time checking the heat pump.and did a very thourough job. He offered some parts that will help with power surges and may save a lot of money and wear and tear on this new unit.

Greg Bicknell

5 years ago

Jared arrived on time. Quickly diagnosed the problem. Gave me an estimate. Fixed the problem. Was out the door in less than an hour. Great service. Price friendly. Especially on a holiday. Thanks Jared!

Michael Bugenis

3 weeks ago

The tech, Oscar, showed up on time and quickly diagnosed the problem. He was very friendly and professional. Repairs were made efficiently.

Luis villa

5 years ago

Great service friendly quick knew exactly what he was doing and most of all provided a warm home on a cold winter day for my family best company ever!

DT Warila

5 years ago

Patrick came to my house to change out a leaking evaporator coil. He called in advance to verify the appointment and arrived right on time. I ask him how the repair was going to be done and how much time it would take. He explained it to me in a clear friendly manor and proceeded with the work. Everything went as plan and he showed me on his gauges just where the pressures should be for a fully charged system for that day's temperature. I was totally satisfied with the job he did and with the support of the service manager and everyone at Metro Energy savers. I bought the 2 year service plan and look forward to their future service.

Mark Taylor awesomeness

6 years ago

Called out Metro Energy Savers for a Summer maintenance check on our AC system. And thankfully we did. After being in our home for only a year we had noticed some minor differences in the way our unit had been running. Herbert, the technician, did a wonderful and thorough job of checking things out and found our capacitor was bad along with a coil and that we were down a full gallon if freon. Herbert took the time to show us the output of a health capacitor vs ours, in plain language along with showing us the meter. I'm sure he stayed longer than he thought he would but he got us fixed up right away and didn't try to upsell us anything. He was so friendly the kids wanted to invite him to stay for supper. If Herbert is the face of Metro Energy Savers, then they are doing something right. The only ding I give MES is not calling 30 minutes prior to heading out as promised and the fact Herbert only had one filter our size on his truck when I had told the appointment take we had two. But, beyond that, we think we could not have made a better choice than MES.

lnghrnfn

4 years ago

Josue was awesome- nice, friendly, & knowledgeable. I had my AC tune up today & I was especially happy that my unit is working fine & doesn't need anything done this year. I will request Josue in the future! :) P.S.- Everyone I spoke to on the phone as far as setting up appt, calling me to give time of arrival updates, etc were just lovely as well. Thank you MES!

Patrick K

a year ago

This company installed an new ac unit while it was metro energy savers. It is still under warranty but stopped working a few weeks ago. The technician came out and said that the capacitor was bad and could replace it for 200+ dollars. I asked why it wasn't covered by the warranty and he said that if I wanted it to be warranty work, he would have to order the part from the manufacturer and it would be several days before we had air conditioning. I told him to go ahead and fix it.A few weeks later it stopped working again. I called the company and they said they could not get there today and could not give me a window when they would be there tomorrow. The lady who answered the phone was completely disinterested that is was 105 degrees outside and I am without a/c. It is now 5 o'clock on the day they said the tech would be here to try and fix it again and they haven't called or given me a time. Very unprofessional. I will not use this company again.Update: Though they promised they would be here on the second day, they texted at almost 730 pm to say that they weren't going to make it. Still have not been given an appointment time. Again, I paid for something a few weeks ago which should have been fixed AND which was under warranty.Update 2: Finally received a call from company and they have agreed to fix it at no cost to me. If that happens, I will improve my rating.Update 3: company came out and replaced condenser at no cost. Have updated review to 3 stars.

Amanda Lee Golden

6 years ago

Waymon is the absolute BEST! I won't let anyone but him come work on my AC and furnace because he fixes it right and does his best to keep my budget in mind. Reasonable rates and a friendly person.

Mando Camacho

3 years ago

Herbert is a great technician. He courteous knowledgeable and professional. He answered all of my questions and was able to help identify the problem. I recommend requesting him and Metro Energy Savers for HVAC needs.

William Bell

5 years ago

The overall experience was good. The tech was prompt, professional, and easy to interact with. He explained everything very well to ensure understanding.

Chez Smith

a month ago

The service technician was friendly, knowledgeable and efficient. Explained everything in detail.

Shelia Barnett

a month ago

Timely, efficient service and reasonable rates!Courteous, professional staff who take the time to explain your system needs in a way you can understand & theyalso email you pictures so you can see what the technician saw & budget for future services!!

Aaron Corcoran

3 years ago

We have been using Big Bear A/C for the past nine years and have always had extremely prompt and reliable service. They have always been extremely honest and transparent in all of their work. In fact, there was a time when I blew a fuse (didn't know this at the time) and Big Bear A/C came out the same day and repaired it at no cost and showed me how to fix it in the future.

Norma Hernandez

6 years ago

The technician was very knowledgeable about the service call. He provided additional information on Ways that I can improve or extend the life of my unit. He was extremely friendly.He was also the very first person to inform me about the energy club that metro energy savers provide. I have used meteo energy savers several times and not once had I been told about this feature.Any other customer that gets Joe on their service call is bound to have excellent service.

CINDY GILLARD

3 months ago

Jonathan, is very knowledgeable, punctual and equipped mentally to get the job done. We will be using Pascal for our plumbing needs from now on. Thank you for ajob well done.

Audrey Obinero

4 months ago

I definitely recommend James for any plumbing work. He did a great job, explained every step of the process.

Susan King

a month ago

Hottest summer on record and our AC goes out. We were told a minimum of two weeks and we live in TEXAS!! I was referred to Paschal by another company who was booked to the teeth. The next morning a very polite, professional technician was at our door. He diagnosed our problem, repaired what he could and told us we would hear from the company shortly about the cost and to schedule a return appointment for the installation of the part he didn’t have. I’m gobsmacked! Great company

Renee Cameron

2 months ago

Raphique was absolutely wonderful. Professional, unimposing, prepared, friendly, good listener and he knew his stuff. He found the problem, showed me what it was and explained the issue. Repaired my AC and it’s works better than it ever has. I would 100% recommend this company! Thank you!

Jill

5 years ago

Quick, same day service. Randy was great! Got in, found problem & fixed it. I will call them again.

erik campbell

a year ago

These guys are awesome. They are timely and professional and stand by their products. I would recommend them to anyone looking for an honest hard working team that puts the customers first.

Kim Thomas

a year ago

I’m very impressed with the quality of the service I received and the promptness. I was expecting to have to wait days to get an appointment or for parts but to call and have them out in a few hours and have my AC up and running and it didn’t break the bank!! I’m truly impressed and will use them again.

Cindi Williams

5 years ago

We got 3 bids. Diel at Big Bear was the only one who answered all my questions. His guys (Bryan and James) did an amazing job. Worked all day in the heat, explained the whole system and new (nest WiFi) thermostat to us and then cleaned up and vacuumed before leaving! We will be using Big Bear for our upstairs system and maintenance services as well!

Kelly Forbes

3 years ago

Darell was here within an hour and a half after calling. He kept us informed each step of the way.

Brian Crain

3 years ago

Respectful and straight to the point. He didn't try to sweet talk us or sell us what we don't need. We ended up needing a whole new unit, I would definitely use metro again if the need arises. Josue was great.

Liz Martin

3 years ago

Called MES because of good reviews and because our in laws have used them for over a decade and recommended them. Our system was running for hours nonstop and not cooling, staying at 78/79 on 100*+ days. The tech came out and said it was the copper pipe and that the outside unit didn’t have a drier so that meant the Freon was contaminated and we needed to flush that out and put new one in. It came out to be $1,800 but we went ahead because we really needed our house cooling again ASAP. Long story short, it didn’t work at all and we called the tech back out 2-3 more times. Side note: my father in law went out and saw for himself that there actually was a drier in the unit which alone was about $200 when the tech said there was not. Not sure if that was intentional or not, but watch for that kind of stuff. The biggest thing, though, was that the Tech was very defensive and would not budge on his “copper pipe” diagnosis even though we kept telling him the house was still hot. It was honestly a thoroughly terrible experience dealing with him and not being believed, being talked over, etc. day after day that we ended up calling a 2nd company which ended up figuring it out. I then began calling the office asking to speak to the manager to get a refund and when that didn’t start off great either, i was almost sure they were going to try to take the money and run. Although my interactions with the manager didn’t start off great, they ended up issuing a partial refund for the misdiagnosis after the manager came out and reviewed the house and saw everything for himself. We closed off the interaction on a positive note with an apology, handshake. So although I am happy the company made an effort to rectify a wrong, it still was not a positive experience.

Chris Baudo

a year ago

I was initially sceptical when the technician recommended a complete AC system replacement. However, we had so many issues with our current system cooling during the summer months that we decided to give it a shot. Our previous system was a hodge podge of various replacement parts and fixes done over the last 12 years. Our new system is an American Standard (Trane brand) and it works great so far! If we set it on a certain temperature, it will actually get to that temperature within a matter of minutes rather than hours like our old system. We'll see how this upcoming brutal Dallas summer plays out, but so far so good.

The Shoe

4 years ago

Service tech was accurate in his diagnosis, but immediately went into salesman mode. Stated options were either replace the compressor for $1600 + $900 R-22 coolant charge (with a $800 fan motor replacement likely needed soon) or replace the AC system for $7000+. After getting a second opinion, found that the coolant service was about 50% overpriced and I could replace the entire condenser unit for ~$2800 (including coolant) with new R-22 compatible equipment, so no need for a new evaporator coil.Note that the Metro techs receive sales commissions, so what's in their interest is not what's in yours. They're competent at diagnosing and fixing issues, but will not give information on cheaper options in order to push expensive sales. I'll not be using them again.

LIZ MCKENZIE

3 weeks ago

Charley was here on time got the job done promptly cleaned up good . I would diffinetly use him again. I totally recommend Charley for any plumbing job you may have .

kate ericson

6 years ago

big bear heat and air has been our preferred business for anything heating and air related for about 5 years. They are super knowledgeable, reasonable, professional, and customer devoted. They always do what they say and state pricing up front. They are honest and trustworthy and highly skilled.

Britney Rowe

3 years ago

Waymon was such a help! He gave us the truth, was here within 2 hours, and was very friendly! Thank y'all!

J K

4 years ago

Josue was very prompt and detail oriented on the work he was doing. Always polite and respectful. Too bad we are moving to another state, I’d keep using Metro Energy Savers!

Helen Cast

3 months ago

Good quality and very reliable! Very profesional and trustworthy.

Anthony Hufford

a year ago

The technician Jose took his time to explain what was wrong, options for repair, and his recommendations. I never felt rushed into purchasing parts. And our A/C is back to working!

Barbara Schmidt

4 years ago

I have recently started using this company and have been very impressed with them with their services and with their excellent customer service.They are quick to respond, very pleasant and knowledgeable. They follow up to make sure that you are pleased with their services.I'm very happy to have discovered them.

Rev Peddy

4 years ago

Geoff, has the experience to get the customer the best deal for his $$$. He was very polite and friendly and definitely knows his equipment. I would highly recommend simply because of value to dollar ratio.

Tracey Darby

a month ago

Juan Bravo was on time…professional & very knowledgeable & friendly. I would definitely recommend his services. ⭐️⭐️⭐️⭐️⭐️

sharon gardner

a month ago

Good quality, Professional on time and will respond quickly when you need service. A new A C unit was installed in my home.

Kim LaFontaine

3 months ago

Herbert did a very good job, he deserves a five star rating!

Angela Walthall

4 years ago

Eric was friendly, knowledgeable, and explained the situation in terms I could understand. He provided several options for us to consider. Thank you for coming out on a Saturday to help us!

Jon Paterson

9 years ago

Diel is a true gentleman that really knows his trade, and is a great communicator. Unlike many today, he will make recommendations to save you having to replace parts. Highly recommended.

Cindy Fentriss

3 years ago

Herbert was a delight. He listened to my concerns then diagnosed the problem!He was informative and gave the solution and options without pressure to buy a whole new system as my only option. I continue to trust this company with our heating and air needs. They have proven that they treat their customers like they would like to be treated, honest, trustworthy and fair.! Another great Metro Energy experience!

Jeremy D

5 years ago

Metro was there that same day at earlier than the 2pm-5pm time frame which if your AC is out you don't care the time you just want someone there! Randy then accessed very quickly were to look. Assured me he could get it taken care of and had me wait only 15 minutes if that before he came back and showed me the exact issue. He explained why it happens and also directly how much it cost to fix. This is all great. Just get the problem, have a resolution, explain the cost. This is great! I don't need sugar coating I just need the problem resolved and at a reasonable cost which I felt like it was. Randy did want to do a service to the outside fan box but we did not have the money for that. Overall great experience and will use again!!!

Mike Fitzpatrick

3 weeks ago

Very nice company. Came out right away and fixed the problem quickly and charged a reasonable price.

Leah Hinchliffe

a year ago

The professionalism of Nathan is so awesome! He also explains things where we can understand easily! Promptness and just overall amazing!!

Samantha Bridges

3 months ago

He was excellent and friendly and answered all our questions.

Chet and Beverly Mueller

4 years ago

Summer and we still got service within 2 hours of calling. Service tech Geoff was very knowledgeable and stepped us through everything he needed to do and gave tips on what to look for in the future to prevent similar issues and prolong the life of the A/C.

Nancy Welling

3 years ago

Very satisfied with the service. Herbert who is our service technician is awesome! He is very friendly and knowledgeable. One of the great things I like about this company is the continuity of service with the same technician.

Trey Thompson

4 years ago

They were very easy to work with, and worked with my schedule. Geoff did a great job inspecting the ductwork. Will use them again in the future!

Frank Torres

2 weeks ago

Mo arrived timely and was very transparent throughout the process of inspecting both of our A/C units. In addition to properly explaining any repairs needed, he helped us identify a plumbing issue that other vendors had previously ignored. Outside of the obvious professionalism by Mo, he even navigated a house of 3 kids with positive energy while my son asked him 100 questions about his work. He took the time to actually show him what he was doing and answer all the random questions a 5 year old could think of. I couldn't recommend a person more to come be honest and efficient with A/C and plumbing issues.

bobby trail

a month ago

Prompt, professional, great value. Would recommend.

John Martinez

4 years ago

Waymon is a very kind and generous person. He goes above and beyond not just servicing me but showing me that he really cares at not only his job but the people aroind him. Im glad i called this company! Thank you so much!

Aislin Ranch

2 months ago

On time, very professional and personable.

Katie Page

a year ago

My A/C went out late at night. Walker Air came through. Allen Tuell was very helpful! He was quickly able to restore my air conditioning the next morning while giving me options for repair and replacement. I highly recommend this business, for emergency repairs especially!

Adam Steel

a month ago

Derek was very professional and knowledgable. He did a great job servicing our ac system. We will use Pascal again in the future.

Amy Tribendis

8 years ago

Great experience with Big Bear. I needed consulting on how to cool my upstairs better. Other companies just wanted to replace the whole system, but Diel found a leak that required only the replacement of one component. He also suggested changes that improved airflow for minimal cost. My house is cooler than it's been in 6 years and my electric bills have gone down significantly.

Teresa Rolen

6 years ago

I want to thank the men from Metro Energy Savers for quickly responding to my call when our A/C unit in September on a 90 degree day. Jesse & David arrived with a complete new unit & spent the day removing the old & installing our new unit up in our attic & outside. They spent most of the day up in the attic working with little breaks. They were very professional introducing themselves & explaining what all would take place. They were very careful & respectful of my home! They placed coverings on their shoes & cloths down to protect the floor. There were times that I hardly knew they were here. I feel very comfortable in recommending these two gentlemen for any service that you could need. Metro Energy Savers was definitely our Savers in timely responding & installing our A/C & Heating unit! I would recommend this company for all of your A/C & Heating needs! Thanks so much for everything!

Terral Nolen

3 years ago

Josh showed up on time, was very personable and kept me apprised of the status of my repairs. Technicians like Josh is why I’ve been with MES for the past 25 years.

Paul Fuhr

3 weeks ago

Ulises was excellent at diagnosing and repairing our AC unit

david landers

a month ago

John was very professional and prompt and curious.

Omolayo Lawal

a month ago

Technician came out as part of the bi-annual check up. He came on time and checked both the unit in the attic and the outside setup. Took care of identified issues and emailed recommendations. Thanks Moe!

Paulette Bangert

5 years ago

Waymon did a great job. He offered me the opportunity to install an air purifier, which I had been considering for some time. He explained the advantages and the installation process. He even took a picture of it after installing it. I am very pleased with the service.

david ibarra

a month ago

After talking to three providers, I knew I made the right choice, getting Paschal air plumbing and electricity their personnel are very professional and performed a great service, and my house feels great, they assisted me with all my questions, thank you so much, you guys are getting my 5 stars.Sincerely yours, David Ibarra.

Gary Ollerman

3 months ago

The tech was very professional and did a thorough job. He gave us detailed information for future system needs.

Leighann Gutierrez

3 years ago

Herbert is amazing!!! Always goes above and beyond to make me feel comfortable as well as explain the steps he takes to make sure the machine is functioning properly. I request him every time and will continue to do so. I had this company install both my indoor and outdoor unit and have had some very poor experiences but Herbert has really turned my opinion on the company around completely. I will continue to use them because of him!!

Jim Jones

a year ago

Oscar and Samier (in training) did a thorough job checking both A/C and heating system. Despite a cold front, they checked the gas pressure on outside unit to insure pressure was ok. (new roofing nails came close to hitting piping from outside unit.)

Rochelle McLain

5 months ago

Jorge did an excellent job of doing the maintenance and detected a leak in the evaporative coil. When the part came in, he diligently worked to get it installed & working!

Chris Hamilton

2 months ago

Tech Chris expertly solved a couple of minor problems with my system. I've owned several rent houses over the years. These guys aren't the cheapest, but they are a *very* well organized company. I passed the good word onto NextDoor. Will use them again.

Philip Armstrong

a month ago

Excellent and very professional service. I could not be happier. I will use them every time I need electrical services!

Army of One

a year ago

He want it $1600 dollars, so I call the factory that make the air conditioner they told me that It was too much...to get a new thermostat....over price....so they give me another dealer in fort worth...now In waiting on the quote...will keep you posted. I have use this company since they installed my air conditioner but at this time I DO NOT RECOMMEND THEM ANYMORE!!!!!

Charles Neely

3 months ago

Very helpful and didn’t try very hard to up sell me. I would definitely recommend. Thanks

Amy White

6 years ago

Just recently started using Big Bear, and all has gone well! They checked my AC, gave me some tips, and pointed out a couple issues I could change. They also replaced my AC Disconnect quickly. Good communication, easy to get in touch with, and arrives even earlier than expected (if you approve of them arriving early).

Chris Walker

3 years ago

I’ve used Metro Energy Savers for a few years. I’ve had different technicians and all have been very friendly, professional, and patient explaining what is going on. When possible, they gave me options and let me decide how to spend my money. Last year I had an old unit go out. It was over 14 years old. Today it went out this week. They were over the same day and took care of everything. I didn’t have to pay the service fee or the part they had to replace.If you need someone to take care of your home, I highly recommend this group of hard working professionals.

V S

4 weeks ago

Excellent service. They answered the phone right away, scheduled service the same day, the technician was able to find the problem and fix it right away. Same great service as Big Bear before the merger. Would call them again.

Glenda Colburn-Bordelon

3 years ago

He was knowledgeable about our problem. Was able to repair it in short time. Very nice polite and Christian man.

T Crockett

3 days ago

Service person was very professional and informative

Robert Brown

2 years ago

I had a 4 ton system quoted for replacement as the original unit was undersized for the home. Metro quoted double what any of the 5 other companies quoted for daikin or Trane units. Even Costco which acts as a middleman was a little over half the price. Shop around as the company philosophy seems to be high commission/profit based. I did not in the end choose their bid and that was after a 10% discount was offered.

Ryan Kuhlman

a year ago

Henry and Eric were able to trouble shoot an issue the same day when the others couldn’t. They explained in detail what they were doing. They were very professional and most importantly my ac condenser works again. Thank you!

dorothy day

5 years ago

Justin did an outstanding job.He explained everything he had to do to make my air safer .I would recommend Justin .He seems to know the work and cares about his clients. I know he is an asset to your company.

Trace Arnold

a year ago

Cory did a fantastic job, very professional and he communicated all work in a detailed manner with pictures. Very efficient with his time and extremely friendly and personable. We will definitely be using him in the future.

Melanie Galaviz

2 years ago

My parents have used their annual maintenance service for decades, so they recommended I call Metro when I needed maintenance & had a leak from the AC.Everyone I spoke to was great! From my first call Jessica (I think!) was pleasant & happy to speak with me! She was able to schedule me today for a late afternoon, but she called back to let me know they could come early & was just as delightful.The men that came were just as nice! They didn’t mind my dog wanting to show off or get pet & shared with me about their dogs. They QUICKLY showed me where my problems were & Fixed it, and took pictures to help me w/ the insurance. They showed me where I had filters already & showed me how to check/change them, AND made sure it was dummy proof that I could check them on the specific date & writing all the directions on the actual filter (We agreed NYE ... so now I won’t forget! 😉), and just generally were good guys.I’ve had insurance companies and roofers and all kinds of trades out here since the last bad storm, and I genuinely enjoyed every aspect of my engagement with this company for the first time in a long time!Highly recommend the quality of work, timeliness, knowledge & expertise as well as being easy people to work with! 👍🏼

Bao Hoang

5 years ago

I got Big Bear recommended from a neighbor on the HOA Facebook page. I called, got an appointment same day, they showed up on time, and fixed the problem without any upsell. That's as good as it gets. The problem was more complicated than just the igniter or flame sensor, so I definitely needed a pro.

Cyndi Cullum

2 months ago

I was phoned before my appointment by the technician before he arrived. He gave me name Yasua Jimenez and would arriving in 30 mins. He was very professional and extremely nice. He did what he needed to do and explained everything. We chitchat during his work. I look forward to having him as my technician next time for service

Shane S

4 years ago

Another great service visit for quality control. And again, I can't say anything negative what so ever about this company or its staff. They are, all of them, the best!!!

Jason Kogler

4 years ago

Always impressed with this company. A few bumps along the way but they have made it a point to fix any issues that we have had. I would recommend them to anyone who is looking for a company to put your trust in.

Eduardo Martinez

a year ago

Jamarcus was very professional; he was prompt,knowledgeable and personable. We’re happy with hip service.

Carolyn Beasley

4 years ago

Good service., timely I was very satisfied with his attention to my system. Detailed in his work, polite and efficient. Thanks

Renae G

4 years ago

I can't say enough great things about Big Bear! Diel has been my go-to A/C guy for 10 years! Last Thursday my A/C went out and temperatures quickly rose inside the house. Diel came out first thing in the morning to diagnose the problem and had his team here by 3:00 with new unit installed by 5:00! My husband and I trust Diel and are confident he only recommends replacing a unit when absolutely necessary. He keeps cost in mind and takes great care of customers. Diego and Saul worked tirelessly in our attic and could not have been more professional. We love you Big Bear!

Dave Bornheim

3 years ago

This is not the first time that Waymon has been at my house. He is always prompt, polite and professional. He is very thorough and quick to describe the problem and explain the how to fix it. He has always provided me with knowledgeable service and goes beyond the necessary efforts needed to repair. While air conditioning service is never inexpensive he makes sure he gives more than you pay for. I have never felt like I paid more than fair money.

Ashley Dunbar

2 weeks ago

Raphique is a rockstar. He went above and beyond to get my broken HVAC working again. He's very trustworthy!

Peggy Berinti

6 years ago

Herbert Berrios is a polite, informative and knowledgeable tech. He was very good at finding the source of my water leak from my roof down to my water closet. He took me up into the attic and showed me the water stains on the inside of my roof. He suggested getting a handyman to get on the roof and better seal the opening up there. I highly recommend Herbert.

roberto vera

4 years ago

Thank you Herbert for going through your steps of trouble shooting my AC problems with me and explaining your process. Even though you correctly knew where problems might be you still rectified trouble shooting procedures,and explained best solution to us. Thanks once again to Herbert and Metro Energy Savers for helping in our investment and comfort zone.R. Vera

Dennis Wise

2 years ago

Josue is a true professional. He was helpful in his explaination of the needed repairs. He is courtious, knowlegeable and a great technician who knows his job.

Dave

6 years ago

Excellent pricing and service. Ty did a great job taking care of my 3 systems. They are very professional and thorough. I strongly recommend to anyone wishing to have a great experience with air and heat servicing.

K Lincoln

3 years ago

If there where 9 Stars, that is what I would give. First of all I received a call to let me know Randy was on his way. 2nd of all by the time he got to me he was set and ready to get me and these little ones out of the heat.Most of all he was informative. He taught as well as repaired. He made sure that I could not only feel comfortable calling on this company again, but that I could maintain the unit to my best ability. I would recommend them and most certinly am making them my go to. And Note... If you get Randy you get one of their best...hands down.

Deborah Thorne

4 years ago

Ezequiel was professional and walked us through the entire process of the Maintenance check of our heating and air conditioning systems. We will continue to use Big Bear service. Fair pricing and great customer service.

jeff devereaux

4 years ago

Another fantastic job. Repeat customer.Darryl and Austin were greatVery thorough. Took care with working around my house. Excellent clean up afterThanks again.Great customer service.

Gilbert Rogers

3 weeks ago

Herbert Berrios was our service provider and did a wonderful job. He was on time, professional, respectful and told us about the August membership deal and pricing on systems we could add to our AC for better performances.

Kimberly Preston

a week ago

I was able to get my air fixed within a couple hours. Thank you!

DOUGLAS WOODS

3 weeks ago

IS REALLY S GREAT AND FRIENDLY SERVICE I AM GOING TO USE THEM AGAIN

Jared Bares

6 years ago

Bryan was great. He came out quickly, diagnosed the issue and had us cooling the house again in a few short hours.

Peggy Valentine

6 years ago

My service from Metro Energy Savers was great! The service technician was dressed in a clean and well ironed shirt and slacks. He was on time and immediately presented his badge as I greeted him at my door.He explained in detail every service he provided during his visit. He took the extra time to clean up after he serviced the air conditioner inside and outside.He was pleasant, respectful and displayed excellent people skills.Mr. Nick Liles was great. We will request Mr. Liles for our next Metro Energy Service request.

Sherif Sabah

a week ago

Excellent quality and very clear about what they will do

Sue Bell

4 years ago

Waymon and Jim did a great job! Jim was a bonus. I always ask for Waymon. But if he's not available at the time I want, I adjust the time.😁 He is so knowledgeable and I feel like he always has my best interest in mind.

Billie Fennell

3 months ago

The young was very nice and did a great job. He checked everything out when finished, to make sure our system was working again. Thank you

Debra Bowers

5 years ago

Great Listener; AWESOME !The Installers were AWESOME (no mess left to clean up afterwards , and they do not destroy your lawn or flowerbeds)Thank YouI am so thankful to have found this vendor. I am satisfied with their work, and the courtesy of the technicians that have visited my home for installation.Thank YouThank You

mike mory

5 years ago

Christina was my initial contact and she did a great job and expidited my call so that victor the repair tech arrived hours earlier than expected. I called on a saturday and was amazed at the speedy response !!!!! Victor diagnosed the problem quickly and was very thorough. His professional approach and caring attitude was beyond good...it was excellent.metro can be very proud and happy to have such caring associates representing them. Please share this review with these two wonderful associates metro and thank them for me ...a grateful customer who's problem was adressed and solved in a timely manner. Why wouldn't everyone use metro energy savers for all their air conditioning needs !!! Thanks metro.....A HAPPY CUSTOMER

Allen Lawrence

a month ago

Jonathan was polite, explained my options and handled his business in a professional manner. Would recommend using again.

Stu Goldberg

a year ago

Walker bought out Metro Energy Savers in Arlington. Metro Energy was 5 stars; Walker 2. Tech was good but office staff socks. Bigger is not always better.

Bendy

3 years ago

Metro Energy Savers is a great company. They replaced our outside and inside unit a few years ago and this year, we bit the bullet and replaced all the duct work in the attic, plus replaced all the seals and vents as well. The AC hasn't been on much so far this year, but I can tell just by the few times it has come on that doing all that is going to make a huge difference. Metro offers great service and prices. Highly suggest them.

Paula Kirspel

2 months ago

Friendly and great service. Answered all my questions

R B

a year ago

Jamarcus was professional and patient. He was able to find a solution fairly quickly and was willing to work with us to make sure we found a solution we were happy with.

Martha Carter

5 years ago

My service Technician was Waymon. He was on time, pleasant and he checked the unit inside and outside. He apologized for the heat blast he needed to do to check the system for the fall/winter. He discussed with me the service from the last visit and how it helped this visit to be trouble free. He gave me some tips and some things to look out for. He seemed very competent so I'd call for him again.

Michael Vacha

3 years ago

Their service is getting worse and worse and worse. I had them out 3 weeks ago to fix my upstairs AC.....it is not blowing cold again today. I called them and the earliest they can get someone here is 24 hours from now. How does a company that is open 24 hours not service you in a timely manner. If it was a fresh call I would understand, but their repair they just did is not working and again I have to wait. This is pretty pathetic....It might be a good idea for others to call Reliant......this used to be a great company....10 years ago....not these days. I am pretty upset with their whole service. I called and spoke with Ashley.....all she would do is tell me that I have to wait until tomorrow.

Cory Jensen

2 years ago

Nothing but great experiences with Big Bear and Clavio. They are always on time and very friendly. The maintenance program is worth its weight in gold! Highly recommend.

Christy Boucher

3 years ago

Mark Peel, the salesman was courteous, professional, and honest. We were nervous about the new technology, but he answered all of our questions until we were comfortable. You can't beat their warranty, which speaks volumes to us about them and their products.The installation crew was great. Very professional and knowledgeable. Answered our questions and showed us how to use the new thermostat. If anything came up, they immediately got an answer for us.

Jerome Dowlen

a year ago

Greats service, amazing knowledge gave me the honest truth on what I’m looking at and buying in to the 2 year Gold Star Maintenance Plan.. for my home! Definitely a must have business contact!

Sharon Hyatt

a year ago

They came to fix a leak, and in the process and in front of me, let out all the freon into the air breaking EPA laws and charging us for 12 lbs of freon @ $100+ per pound. I called them multiple times and asked to talk to a manager or the owner, but the secretary never let me talk to anyone. She said someone would contact me soon…I am still waiting for someone to contact me. This company is a disgrace.

Martha Groom

a month ago

He did a great job. Thank you so much.

Jesse Segreti

4 years ago

Worst service I have ever experienced. First I told them I was going to be using a warranty company for the repairs they were sent to diagnose. Then they sent a technician to look at the system and gave me a diagnosis there was a leak. I told them I would call my warranty company to talk to them so I can get the repairs done. The warranty company told me to have the tech call and give them the info. It took all week and no tech call. Then I call them today and they tell me they dont work with warranty company and that they didnt find the leak because they needed to do other work to find it. Which the tech never told me while he was at my house. So they basically just got their $76 fee for doing nothing. I will never use this company again and will be sure to tell anyone I know that has ac problems to not use them either.

tammy layman

3 years ago

June 4.Joshua did an excellent job. He was great at explaining what he needed to do and what might need to be done in the future. I felt very comfortable that Joshua wasn’t trying to up sale me . I felt comfortable that he was trying to do me right all the way around. He actually saved me hundreds.July 6 Eric came to fix a drain pipe that came loose from old glue 21 years old.... put a overflow valve on interior pipe( we had one on the pan but more efficient on interior pipe. He was great at figuring out the problem. Had to body crawl under heavy insulation to figure out the problem. Really appreciate Eric.Aug 27.2019 Had Eric come because we had water coming through the ceiling. Turns out to be a roofing problem. Always appreciate Eric going the extra mile every time he comes out.Oct 22 2019 Eric came out to get us ready for winter. Did a great job as always. I always like that I get a 30 minute notice before he comes.

John Siddens

3 years ago

We’ve always had a great experience with Metro. Their staff are always punctual, let us know when they are on their way so we are not just hanging around for hours waiting for some one to show up. They do great work.

Ebbs97 Wallace

5 years ago

My air went out in my home. I looked around on google. I came across Metro Energy Savers and read the reviews. Everyone seemed to like Mr. Randy very much. So I requested him. Mr. Randy arrived on 5/25/18 and before his time, he was nice and informative. The reason for the 2 stars is because when I got home the a/c dirty filter was lefted on the floor, the doors open to the a/c was lefted opened (keep in mind the a/c is next to my gas hot water heater) and the panel were off on the inside and outside unit.. Keep in my I have a 2 year old is very busy and curious. I than got a second opinion because the $8,924 quote was extremely to high for me. Plus it didnt sound right. Well the second person comes to check and was looking like what the heck. Explained to him what happened and of course he was like wow.. Like the way my house was before Mr. Randy got there, was not the same way when he lefted it. I just thought you clean up what you mess up regardless if the client goes with you or not. But I guess not.

Katherine Breen

5 years ago

Excellent service! Quickly diagnosed issue and had it repaired in no time at all! Unbelievable how cool our house is now! Really appreciate the service!

Ross Taylor

7 years ago

Some small hiccups getting the appointment but Brian was very helpful and friendly. He arrived right on time and did a great job in running a tune up on my two ac units.

Jason Barnett

6 years ago

Diel and all the people at Big Bear have helped our family (four different houses) with any and all HVAC needs. They are straight-shooters; honest and respectful of your time and money. As far as I know, their prices are a little below average, which, considering the service, makes for a great value.

kevin treadwell

a week ago

Technician was top notch. Great service.

Savannah Walker

4 years ago

Geoff was so great when our heat went out on one of the coldest mornings of the year! He fixed it so fast! We are unbelievably pleased with his service and will be lifelong customers with Metro from here on out. Thanks again for everything!

Tracey Bennett

2 years ago

Jared did a great job assessing our problem and fixing it! He was very pleasant to deal with and very professional. Metro Energy Savers is a great company to do business with!

Sue K

2 years ago

We have been using Big Bear for nearly 15 years. They have always been honest, fair, fast, timely and clean. We highly recommend.

Ken Doe

3 days ago

Terrible service lots of no shows

Janice Bristow

3 years ago

Josh was thorough in checking the system, and in explaining everything. He went the extra mile in service. Very knowledgeable and professional.

Asha S

a year ago

Great experience with Walker Heating & Air. Yubenal looked at the connections on the AC unit and determined it wasn’t getting power & figured out the root cause ( faulty breaker) in a short time, which is commendable. We had a poor experience with another service provider who incorrectly diagnosed it to be a thermostat issue. Walker was very professional in communications, quick assignment and follow ups. Their fee was higher than we anticipated. Glad to have our AC back on!

Connie Galan

3 years ago

Oscar was a very professional young man. Did his work and was very knowledgeable. Good work, cgv

Joshua Ware

5 years ago

Jared came in and repaired my a/c faster then expected. I was very pleased with his quick and professional work. If I need a/c work again, I will be calling for Jared at Metro Energy Savers.

The Smart Show

a week ago

The office staff and technician were nice but the problem was i was advised i needed a $1900 part when all he could have advised to blow the debris out the main drain like the other tech did

David Hardiman

5 years ago

Victor was excellent as he made sure our 3 HVAC systems worked properly for the coming winter. He is very conscientious.

Dogfaceponysoldier

5 years ago

We've used them twice in the last few months. They've been great with pricing upfront, on time and will send an email when the technician is on the way. I feel they are through and professional.

Jeff Fennell

3 months ago

Was on time very polite and helpful.. He had our HVAC up and running in no time. Would definitely recommend.

Charlotte Tierney

7 years ago

Loved Big bear. They came out to do some repairs. They were efficient and professional. Pricing was by far more reasonable than other AC companies. Would highly recommend.

Laura M

5 years ago

Bill had my AC up and running in no time. Identified the issue, replaced the part (I think it's called capacitor). Changed my filter and educated me about changing it periodically. Will do business with company again!

Regina

a year ago

Jamarcus was my Tech. He was professional, friendly, and knowledgeable. Thank you Jamarcus..

Dee West

4 years ago

Randy was here about ten minuets and had already found my problem. He not only fixed it but also showed me how the new systems safety devices worked. He is very efficient and courteous. Many thanks Metro, for having such nice employees.

Quinne Lowe

a year ago

The motor went out on my lower unit and they quickly set up a consult visit on Monday, addressed the issue and came back out and installed the new motor within an hour. Glad that I called

Tiffany White

6 years ago

Fast, friendly service. No trying to up sell or over sell. We had to replace or downstairs unit last year and Big Bear, said our upstairs unit still had life in and we got another year and a half out that unit.

Training CSR

3 years ago

I love Metro. They're inexpensive, dependable, and their customer service is amazing. I always get someone immediately and always have a great experience. Highly recommend.

Michael Landry

6 months ago

These guys fixed a heating issue with one of my units in December 2022, and sold me an annual service/maintenance contract to come out twice a year. Everything was in good order. Two months later they send out a technician for first service. He told my wife that the former guy that came, didn’t know what he was talking about, was no longer with the company and that the unit was at material risk of going out and quickly/ abruptly tried to sell her a new unit. (I’m not having ANY heating or cooling problems mind you).Completely feel like I was ripped off with the maintenance contract just trying to sell us on a new unit.These guys are new to DFW and I’m a 10 year resident of Frisco. I won’t use these guys again.

Lynne Foley

4 years ago

Herbert was extremely prompt, professional and quick to identify and remedy a problem with two of our units. We are very pleased with his work.

John Flores

4 years ago

Came to my house five different times and stood up one appointment as well. My landlord spent over 3,000 on there services and still did not fix . I think they took advantage of her being an elderly woman. And also don’t know what they are doing . I would not recommend this place to any person And not even my worst enemy!

Molly B

2 years ago

Have had nothing but problems with our new ac unit and install. While the company is friendly and responsive weve gone through the ringer on our new units with nonstop issues. We now we’re told our new unit needs a replacement motor and wants to charge us for labor. I wish we could have gone with a different company

Matt Mcclung

6 days ago

Best experience I’ve ever had with an HVAC Company. I’m having them come out next month to install a 2nd unit!

Rob K

3 years ago

Wow. My evaporator coil lasted 3 whole years. And don’t tell me that it was the condenser, because you installed that too. Your company uses junk parts at inflated prices. I’ll never use you again!

Larry Clack

2 months ago

Very professional and friendly. Easy to talk with and got right on the repairs. The technician was awesome.

Shandra Booker

a year ago

Erick Munoz Cruz was very professional. He detailed what he was doing and answered any questions I had.

Caroline Kissell

a year ago

Simeon is the most professional and kindest person I've met in a long time. My situation was a complicated one, but he made sure our AC was fixed and we had cool air running thru the house once again before the heat really cranks up! I will definitely be recommending this company to family and friends. Thanks again, Simeon!

Christal Davis

5 years ago

Big Bear is amazing! Very prompt and efficient with their service. Arrived right on time, quickly identified the problem and had my AC repaired and working within 30 minutes. The rate was very reasonable. We will continue to use their service and recommend them to friends & family.

Jordan Steele

3 years ago

Diel and his team are always top notch.We have used them for multiple projects and they always impress us.His team is professional and courteous. They understand HVAC and can answer even the most technical questions about the equipment they are installing.Their work is high quality, and they stand behind it.I really cannot recommend them enough.

Shridhar Natarajan

4 months ago

I had contacted Paschal for a walk-in shower leak issue. James came in to assess this issue. He was very professional and courteous. Helped explain the issue and was very knowledgeable. He was able to diagnose the issue and took some detailed photos and notes for future work. Highly recommend James and Paschal Air, Electric and Plumbing.

June Hancock

5 years ago

Justin was very efficient, courteous, and professional. He serviced both units and made me feel he really enjoyed his work. He was a very nice and polite young man. Justin made sure I understood what he was doing and answered any questions I had. Metro, you have a very good employee with this man. Thank you again Justin for your work.

Christy Ham

3 months ago

Brandon was promptly on time and fast and friendly.
He explained the repair and the price, first. Then, he repaired the problem quickly and cleaned up the mess it made.
Thanks so much!

Kathy Bradshaw

6 years ago

Jessie and David did a fabulous job installing our new unit upstairs! They explained everything thoroughly and keep me informed on their progress during the job. They also cleaned up after the job which is a pleasant surprise! They were courteous and very patient as they taught me how to work the new thermostat! I would highly recommend Metro Energy Savers, Jessie and David as they did an excellent job!Thanks!

Rustam Kudyakov

6 years ago

I am a DIY person and usually work on my home projects myself, but when my 14 y/o AC units needed replacement I knew I would need to find a good, reputable contractor because AC installation requires licensing, experience and specific tools, which are quite expensive. After receiving several quotes I decided to go with Big Bear for a few reasons. First, they were the only company that thoroughly examined my old units, measured supply and return ducts and had a technical discussion with me, while others mostly had a usual salesperson talk. Second, Diel was open to work with me on the initial quote and adjust it to my needs. Finally, they had excellent reviews on multiple online resources.Naturally, I had many questions about equipment and installation process. Diel was very responsive and open to discuss technical details. The installation was quick and although it wasn't completely wrinkle free, Diel listened to all my comments and went above and beyond to make sure everything was done right and to my complete satisfaction.Overall, my experience with Big Bear was great. Diel is one of the nicest persons I ever worked with. I really appreciate his professionalism, friendliness and dedication to customer satisfaction. I wouldn't hesitate working with Big Bear again and can totally recommend them.

Alex Kaimana

6 years ago

Worked with Chris over the phone and a couple of emails later he got things going for me. Jesse did a great job installing our new system. Could not have asked for a better experience. Thank you guys!

TLCB Williams

6 years ago

I have called Big Bear A/C and Heating for my HVAC needs on two separate occasions and both times have received superior service. They email me when my technician is on his way. I have had the same technician for both visits and he is very polite and thorough, clearly explains his findings and what he will do to fix the problem. They are respectful of keeping your home clean by coming in with booties and bringing drop clothes to put under your attic entry stairs to keep flooring clean. Their pricing is fair. I will call them in the future should further needs arise and I would highly recommend them to anyone in need of HVAC service/repairs.

Sharon B

4 years ago

You know whoever invented AC should be made a saint. I use Big Bear AC for both my home and rental property, for routine maintenance as well as repairs. One of the best things is, they come ON TIME, often even early, though they notify you when they're on their way. None of these 4 hour windows when they arrive HOURS after. Very reliable.

Len Dawson (LenDawsonLive)

4 weeks ago

My experience with the technician was fine. He got my air conditioning unit to come on and reset replaced some parts. The next day, my home is warm again. Reached out, but know has returned my call. Idk about this company

DABBLE HERE, THERE, EVERYWHERE W/KEMEL (DabbleHereThereEverwhere)

4 years ago

Oscar was very professional and informative. He went beyond the a/c tune up requirements. He even hosed down and cleaned my compressor coils! I will definitely be calling you guys again and asking for Oscar.

Kristy Shaw

2 months ago

Raphique was a great technician!

Asim Nazir

2 weeks ago

Super fast and reliable

Apolo Lopez

5 years ago

Nathan did a great job, replacing my main board on my central heating system. Very polite and professional.

Nikki Hansen

a year ago

I will update at a later time if I decide to go with him for service but they were very professional they came out and diagnosed by air condition problem. What I liked about them so far is they told me the price it would be for a diagnostic where other companies have tripled the price for a diagnostic fee which is not right!

Kelly Schmidt

2 weeks ago

Marquis Smith was very knowledgeable, professional and nice!! His customer service is excellent and restored our air, thankfully!!

bob masengill

6 years ago

Excellent service call by Herbert. Fast and explained what he did and results. Showed me a new product to consider. Very courteous.

Sara Perkins

6 years ago

Our AC went out as the outside temp was around 99 degrees. I called Metro Energy Savers around 5pm and within an hour, their service tech, Waymon, was here and had us back up and running within a half hour. He was professional, thorough, and the repair price was much less than what we were expecting. We will dedinitely give them a call if there are future repairs to be done and when it's time to replace the AC unit. Thanks Metro Energy!

Clarence Bishop

a week ago

Very knowledgeable in explaining the work they were preparing to perform.

Patti Jones

3 years ago

Metro Energy guys are always good, and Josh is no exception. He was so professional and so helpful. This company has outstanding service, outstanding prices and really exceptional people. I have been using this company for over 10 years and won't use anyone else.

Roy Baker

5 years ago

Tech called before arriving as per plan and arrived on time. Thorough work to review furnace and fix minor problems. Suggested possible future needs but no pressure to fix now. Very pleased with Metro Energy Saver staff.

Karen Gowans

3 years ago

I've always had Gr8 experiences with Metro Energy Savers. My recent experience with Technician (Waymon) was AWESOME. He explained the problem with my AC system and also gave me some tips on preventive maintenance!

Margaret Franz

a year ago

Brian came out within hours of my call about having no heat. He was able to fix the problem in a timely manner. He also explained and sent an email with recommendations considering my unit is 15 years old.

Carl Gotcher

a week ago

I have never had a bad experience with your company and we’ve used you since we moved here 9 years ago. Your new guy, Devon, was smart, amiable, polite, and very good! Took him 30 seconds to size up the issue and then he fixed it! Well done!

Mr. Smallberries

2 weeks ago

Paschal called me back right away after I posted for a quote on their website. John, the service tech, was professional and knowledgeable. The problem was quickly repaired at a good price! I will call Paschal the next time I have AC problems!

Julia Gaston

6 years ago

At first I thought I was getting great service. The repairman was very polite and seemed knowledgeable. He told me what he thought the problem was, how he was planning on fixing it, and the cost. He told me he would wave the service fee, only charge me for the parts, and even give me some free freon for my AC unit. He said he would try to fix the problem quickly because he knew I had a dog and kids in the house. Only later did I find out that the parts he charged me 500 dollars for only added up to be about 100, if that, and the fix only lasted two days before the unit completely blew out. Granted he may not know have that would happen however trying to get the company to come back and look at my AC unit on a Saturday was like pulling teeth and they wanted to charge us a weekend emergency fee even though on their website clearly states that their business NEVER charges for weekend services. All in all I felt very taken advantage of and needless to say we will not be using this company to replace our AC unit.

brmcbratney

2 years ago

Clavio & Big Bear are a wonderful company, have done good quality work at a reasonable price for several years for us. Thank you for the service!

Hari Reddy

6 years ago

First, we are a long time (over 15 years) customers of Metro Energy. We have been extremely happy with the service Metro has been providing over the years. We got to know Nathan when he came as part of the install crew to setup a replacement AC/Heating unit about 5 yrs back. He was very courteous, helpful and generous with advice. It as a pleasant surprise having Nathan coming back on regular service calls. He has not changed in his approach to clients, we are very pleased for to have him do the detailed maintenance checkup and looking forward to working with him on further calls.You have a good person in Nathan on the team.

Rusty Singer

a year ago

Had a brand new complete system put in my home 2 years ago. I have had nothing but problems out of it. Of course the part's are covered but the labor is not. After spending over 10k on a complete system I feel like I was burned. I've had to have multiple techs out and now it's 100 plus and it's stopped again. At this point I'm looking for a new company to put a Trane system in and write this up as a very bad experience. I just can't bring myself to refer this company or it's product's.

John Andrews

3 years ago

UPDATE: 09/11/19 - I would give a 6-Star review if I could!!!“Houston, we have a problem.” The house wasn’t cooling and the A/C wasn’t running. I called Metro Energy Savers at 8pm, expecting to get an answering machine. A live person answered my call! I explained the problem and he said he would get a tech out within an hour. Wow!Thirty minutes later, Josh was ringing my doorbell! He made a thorough inspection and determined the capacitor needed replacement. They considered this a warranty replacement, so there was no charge for the service call, no charge for the part and labor.One hour after my call to Metro Energy Savers, our A/C was up and running!Josh was excellent! He was very professional and took the time to explain everything from start to finish.Tonight’s experience, together with my initial review from last year, is why we will be Metro Energy Savers customers for life!Thank you Josh and thank you Metro Energy Savers!05/22/18 - First and foremost, I want to express my gratitude to Metro Energy Savers (MES) for their quick response and service solution to my home A/C failure.In a moment of crisis, while searching blindly online and reviewing various service providers, who stands out as the one you choose to call? The answer is simple. It's the company with an online presence that exudes trust, capability and competence.Metro Energy Savers had all three, so I called their number. The call taker was phenomenal! Her warm, caring phone presence not only reassured me that I called the right company, but that I could relax. They had this!Noticing online that a tech named Randy had a recent and glowing review, I asked if Randy would be available to respond. A few hours later, Randy was ringing my bell. He was beyond fantastic. Friendly, personable and a straight-shooter only begins to describe his professional qualities. Should you decide to call on Metro Energy Savers, you would serve yourself well asking for him.While Randy attempted to perform an HVAC miracle on my 11-year-old A/C unit, it did not take long to realize replacement vs. repair was our best option. Knowing very little about A/C install pricing and MES's preferred product line (Daikin), I whipped out my iPad, looking for instant answers. In the end, I decided to trust Randy and MES for my new A/C installation.In electing to purchase a Daikin product (Asian tech - Texas built), versus more commonly known brands like Trane, Carrier or Lennox, I realized this would begin a long-term service relationship with MES. I liked what I had seen thus far, so I jumped in with both feet. Randy worked out the logistics and said they could install my new A/C unit early the next morning. Since I was not financing the purchase, I received a discount. When I asked how they wanted payment, Randy said, Just write us a check. Randy made the whole process seem easier than it probably was. All I knew was that I found value in MES and they found a new customer.9 a.m. the next morning, the phone rings. The caller informs me the crew is on their way. Fifteen minutes later, they are at the door. The installation crew exceeded our expectations. They were the most professional and pleasant work crew that I ever recall dealing with. In hindsight, I regret not obtaining their names. Their professional excellence certainly deserves individual recognition. While I wish I could tell you more of their work, I try to stay out of their way. I can tell you they were quite attentive to top cleanliness practices inside our home. Before I knew it, they were finished. Very painless indeed!It was a comfort that Metro Energy Savers was able to meet our needs so quickly.In my limited review, study and experience with Metro Energy Savers, what stood out most was their investment in human capital. It is quite an undertaking to build, operate and sustain an organizational culture of excellence. With Metro Energy Savers, it seemed to appear everywhere I looked.

Walter Skipwith

2 months ago

I have confidence that Paschal tech did a thorough job of HVAC inspection and maintenance

Sibi Sebastian

3 months ago

I recently hired Paschal Plumbing and Electric to replace 2 Water Heaters and replace a 20-year-old Airconditioner and Furnace. James the plumber as well as Carlos the HVAC Technician did a very professional job. They did not create a mess and cleaned up thoroughly. The 2 installations passed County Inspection with no issues. We were thoroughly pleased with the work they did and will use Paschal for all our future Plumbing and HVAC needs.

Dick Cassidy

a month ago

Jonathan was great. Knowledgeable, helpful, professional and efficient.

Cctt Rone

4 years ago

Flat AWESOME! Answered every question. Joshua Listened, double checked, easy to talk to. First time to use this company when couldn’t get the one I’ve used for twenty years. Very happy. Blessed.

Renee Mosley

6 years ago

Last week I had the great pleasure of having Joe sent out to fix my unit. I couldn't believe how professional, courteous and thorough he was. He went way above and beyond his job requirements to make sure under my main unit was clean and I understood the importance of the maintenance on it. All around great guy!

Alyssa Guevara

a month ago

My AC stopped working and Paschal was able to come out same day! The customer service rep. that answered (Melanie I believe) was phenomenal from scheduling the service and providing information. She was kind and helpful. They provide specific text updates with a picture of your tech and a link to see live GPS for arrival and distance away.The tech, Alan, that came out later that day was just amazing. He was attentive, very clear and informatitive when it came to the problem and solution. Alan also recommended the membership Paschal provides. It truly felt like he was genuine in making sure we received the best value and looking out for any future repair costs. Alan even went above and beyond as was one of my vents were messed up and not staying intact with the screw. Alan searched for the correct screw and repaired the vent to make sure it was intact with the wall.This was my first experience with Paschal and I would HIGHLY RECOMMEND them to anyone. They made such a great first impression from customer service to technician repairs!

Roger

4 years ago

Have used Metro Energy for 20 years. Got home Fri. to a hot house. Metro was onsite within several hours. They had to get a part but the tech was back first thing Sat. am. and got me cooling again. Great service as always.

Travis McClinton

4 years ago

Waymon is fantastic, and goes above and beyond to make sure the customer is helped and appreciated. We have been Metro customers for over 20 years, and have been extremely happy. Thank you for all you do.

Sheila Sharp

a month ago

Oscar was professional and very helpful during my service call. He answered all my questions.

Lori l

a week ago

DO NOT USE THIS COMPANY!!! SCAMMERS!!! The first kid came out to look at our outdoor unit...after a while came inside and said Hey Bossman (WTH!!!), your compressor is shot - we asked how much that would be to replace, he said $5K ++ - he then said someone else with the company will be coming by to relook at system and give us an estimate (WAIT!!! you just did!!!) - seemed fishy and was - we did pay the $89.00 service fee....the 2nd guy came out (and apparently didn't know what an expandable ladder is...he broke ours!!!) and was actually pricing out an ENTIRE system - to replace the outdoor and indoor units to the tune of $17K!! He sounded surprised, Nope, we didn't ask for that ...We got a second opinion from another AC company - compressor was FINE!!! are you kidding???? We could have been out tons of money for nothing!Paschal Air, Plumbing & Electric, just a hint - look up Chapter 1302 (the air conditioning and refrigeration contractors' law) of the Texas occupations code ... you violated it!We have used these AC people in the past before several companies got bought out - really sad that we can't trust anyone...End note, we demanded our service fee back from them and did receive it....RUN AWAY!!!!!

Geoffrey Herrera

6 years ago

Always a great experience working with Big Bear A/C & Heating. They are always on time, neat, and professional. Always upfront with costs and never do any work without ensuring the customer is aware of all the options. Just a great group of guys.

Leland Wilson

3 years ago

It was good to see Josh's friendly face again. He went about his work quietly and very professionally. He was nice and went over his work checklist with me.

David Coke

4 years ago

Darrol Reeder did a very through job. He found an issue that has kept my old electric heater malfunctioning for maybe several years. Could have even been dangerous. I expect to enjoy a more comfortable winter and lower electric bills. He was also pleasant and willing to answer all my questions. Request him by name!

Brian Allison

4 years ago

I contacted Stephen, who is the service manager, because of a bad experience where a service tech, Josue, came to my house and diagnosed a problem with one of my AC units and stated that I had a “bad control board” and it would be $500 to replace. After he left I went into the attic and long story short realized that the plug that my unit was plugged into was actually bad and fixed the issue with an extension cord. The next day when I called to complain it took two days for Stephen to contact me and that is after I called back to see why I haven’t been contacted. Then Stephen suggests that he comes out and takes a look at it, even though my unit is working fine, so I agree and set up an appointment at 11am, well at 12pm his secretary calls and say that Stephen was running late, is now a good time...needless to say if I would’ve went and looked for myself this would have probably been a good review on how nice Jouse was and how satisfied I was, but luckily I caught the broken plug or else I would have been out $500. So beware and double check these guys because you could be the next victim.

Glen Seaman

6 years ago

The team at Big Bear, they allows show up in a reasonable amount time, usually sooner than I expect them to be able to get to me, and they are on time for appointments. They do good work at a good price, and have never tried to up sell or charge me for things I don't need.

Terri Hart

a year ago

Zach was friendly and professional.
He tried to help but had to refer me to a different division in the company.

Kiki Oei

4 years ago

Call in Metro Energy Saver Arl. TX, 11/12/18 because of a dead blower motor in the air handler unit. Hebert replaced the motor for $872.00 - No problem with this service. He then check the rest of the unit and stated that the 2 capacitor (S Multitap Capacitor and Compressor saver kit) will need to be replaced for $345.00/each = $690.00. Did not know any better and agreed to have it replace. Asked for the old part back. It is a Lenox C65R 440VAC 45+ 10MFD +/- 5% part # 100335-15. Found out that this part can be obtain for around $35-$60 each. Don't mind to pay double or even a bit more but 1000% marked up :-)). Call them twice and Stephen (mgr) supposed to call back but never heard back from them. On further review at Google, notice that my experience was not the the only one.- should have checked the reviews before agreeing. Just want people to be aware.Follow up: My comment has to do with the 1000% marked up. He already came at the same time for the repair of the motor of the air handler, so not that he has to make another trip. Just be aware.

Nidal Jabri

3 years ago

Wanted to support a Local company, in my neighborhood. No follow through, had the guy come out to do regular maintenance and he advised that a few parts needed to be replaced. After $800 bill, I inquired about a sanitation module to be installed. Trying to get information about it from the company is like pulling teeth. I would have purchased once I had researched the differences. After numerous attempts to get more info I have given up. Poor customer service

Linda Bishop

a month ago

Paschal was very thorough and he explained things very well to me… He was also very friendly

Sherry Adcock

4 years ago

We had our yearly heater check-up today. Perfect timing with this colder weather coming in. Josue was very professional. He provided us with details on what he checked and upcoming work we need in the future. Thanks Metro Energy Savers, we thoroughly enjoy doing business with you!

Anna Davis

5 years ago

Our technician was wonderful. He worked with us and we got Sameday repair. I’m very grateful they were able to fix our AC so fast.

SANA AHMAD REALTOR

a year ago

Great company. They are very professional and courteous. Gave us a good quote.

Iris Bruton

4 years ago

Metro Energy Savers has done a wonderful job for each of my clients. So glad I have a reliable company to call on to provide trustworthy services.

Kerry Riggs

6 years ago

We have used Big Bear for many years and have always been impressed with their service and integrity. We finally had to replace one of our units and as always they provided great service.

Jacqueline B

2 months ago

I highly recommend Paschal. They were friendly, helpful and communicative from the very beginning. On time and clearly hold a high standard for their business. So much easier than the last company I called that never showed up!Shoutout to my technician, James, who was professional, efficient, and a really kind, positive human. He was flexible with my schedule and patiently answered my million basic plumbing questions. He also provided a transparent breakdown of costs of services that was easy to follow.I had 8 valves replaced, some of which were pretty stubborn. One basically had to be torched to be replaced and reconnected to the pre-existing ancient copper lines for a sink/dishwasher deal. Also had some faucets removed and was advised about good replacement options according to our needs and budget.James worked quickly and was also incredibly thorough. He double checked every piece, tested for leaks, cleaned up all areas way better than he found it.Such a great experience and so glad I called in a professional that I can trust!

Brad Boccaccio

3 years ago

No high pressure sales pitch. The technician pointed out what was wrong with the system and walked us through all of our options. Very casual and professional. We plan on being long time customers and recommend these guys without reservation.

Twila SCOTT

7 years ago

Perhaps one of the most professional, courteous and prompt experiences I have ever encountered. Plus, their prices are very reasonable. I called on a Sunday evening because my air had gone out. I was told it would be a couple of hours as there were several people in front of me. About 45 minutes later I get a call from Justin, the technician, stating that he would be at my house in about 30 minutes. He came as promised and resolved my issue in about 30 minutes. He was very patient, courteous and professional and took his time explaining to me the reason why my air did not work. I have had no problems with my air since Justin fixed it. I am a customer for life...

Ken Jones

5 years ago

Ezequiel was great! He did work that was very reasonably priced and was very fast. Would definitely recommend this company as I have had dealings with others (with shady practices). Will use them again if needed.

Ines Parchman

3 years ago

We are very pleased with Herbert's work. We would like him to come back when are fall maintenance is due.

Michael Free

a year ago

High quality work, conscientious, and thorough. Dominick explained everything in detail. Good job!!

Susan Thrams

a month ago

Moe was wonderful. He explained to me what needed to be done, so I could understand. You are lucky to have such a dedicated employee!!!!

Chris Yarbrough

a year ago

Ian was outstanding. Very professional. I called in to report how outstanding he was and how much we appreciated his efforts.

Randy Kitchens

4 years ago

These people are punctual, friendly and efficient. The communication level of this business is superior by far to the average air conditioning experts. Jim is especially friendly and knowledgable. They will be my whole family's go to folks for ac service.

Angelo Carter

3 years ago

Excellent service technician. Very informative. I feel he went above and beyond company values. Will definitely utilize him and the company again.

Chris Dobry

5 years ago

I have been using Big Bear for over seven years, and the dispatch staff and work technicians are extremely professional and courteous. I have watched the company grow over recent years, and I believe that the same, personal, family-feel of the business has remained. Bottom line, they know what they are doing, they arrive on time, are clean and mindful of the fact that they are entering your home, and as such they treat it, and you, with respect. I cannot recommend Big Bear A/C & Heating any higher.

David Brunett

2 days ago

Don’t normally do reviews, but felt like these guys warranted one. Our AC went out, and I called Paschal’s, as they had acquired the company that installed the units. Thinking it’s an AC issue in the summer, I’m already expecting to be told the next available appointment would probably be in 2 or 3 days at least. Very surprised when the receptionist told me they would have someone out later that afternoon, and even more surprised when the tech called me to let me know he had arrived 30 minutes later! Oscar was super nice, let me watch over his shoulder and explained everything as he went. They had responded and fixed everything in under 3 hours. Crazy fast service. Very impressed.

Barbara Allen

3 years ago

Josue was prompt, friendly and thorough. He was very careful not to track dirt in, putting booties over his shoes and laying a drop cloth from the door to the ac/heating closet. He explained everything he was doing and was extremely courteous. Since mine was a recent install, he checked to be sure everything was done correctly, checked each vent throughout the house to assure proper airflow, checked the filter and checked for traces of carbon monoxide gas. Before leaving he gave me an estimate for duct cleaning, in which I was interested, and explained membership in the Comfort Club, in which I was not. No pressure, just answers. :)

James Guinn

5 years ago

Herbert was very thorough and professional. It's rare that you come across a service guy like this who REALLY knows what he is doing, is pleasant and not trying to talk you in to something you don't need. But then again let's you know about a problem that really needs addressing.

Brian Munda

4 years ago

I have used Metro Energy Savers for over 25 years.
Geoff did a fantastic job! He showed up on time. Metro Energy Savers technicians always wear booties and place mats on the floor so no dirt is tracked in to the house. Service was completed in the time promised. I recommend this company without hesitation.

Steve Mccauley

3 years ago

Thank you for sending such an expert technician as Joseu. He seems an honest and sincere gentleman.He carefully diagnosed our A/C problem as needing compressor and condenser replaced; which I know to be a correct assessment.Joseu was very helpful by offering additional options to solve our immediate dilemma of no A/C.We hope your company will continue to send such competent professionals like Joseu Durand-DiazSteve M.

Cindy Edwards

4 years ago

We highly recommend Big Bear for all your HVAC service needs. They are easy to communicate with, show up on time, respect our home when they need to work inside, and most of all - they offer high quality service at an excellent price. You won't be disappointed!

Bill Benninghoff

4 years ago

Jim from Metro Energy Savers came out to our house today to do a free Spring maintenance check on our A/C system. He found some problems with the filters we were using and recommended a different type. That was very helpful information. Jim was very professional and did a great job.

Nicholas Halupnik

6 years ago

Our HVAC system has been serviced by Metro Energy Savers for over a decade, and their work always been to our liking. The staff is hardworking and respectful -- they are willing to maintain our old equipment (even when it is past due for an upgrade), and they never try to upsell us on parts or services we don't want.Our most recent experience, our fall system checkup, was no exception. Nathan was the most friendly, personable, and knowledgeable technician we've worked with to date. We quickly developed a repoire, which made it easy to understand exactly what work was going to be done that day, what options would be available to us down the road, and exactly what it would all cost.For their reasonable pricing, up-front policies, and above all, consistent service over the span many years, I highly recommend Metro Energy Savers.

Jill Million

3 years ago

He was utterly fantastic! I thought service people would not get better than someone who came out in first year, but all the guys keep getting better

GA Peach

7 years ago

I see all these good reviews on here and I'm pretty sure it's because the customers did not realize they are being charged for things they don't even need! I've hired these guys once to come take a look and they tried telling me I needed a whole new unit, about $8,000! So naturally I got a second opinion. Apparently, I did not need a new unit, I just needed another return air duct! House feels wonderful! And it didn't cost me $8000. I also called them up on another house I rent out. I thought maybe it was just the salesman, nope. Different guy, still tried to tell me I needed a whole new unit. I just bought the one that is in there like 2 years ago! So I got a second opinion. All I needed was a condenser. I'm sure they do great installs, but I believe they have been ripping people off for years by telling them they need more than what they really do. Do your research people and get second opinions!

Kevin Williams

2 months ago

I was charged $224 for an A/C repair that was caused by a technician not cleaning the condensate drain pipe during an April 11,2023 routine service.I asked the technician if the pipe needed to be cleaned and he told me it didn’t.Caleb quickly responded to my concern. He apologized and provided a refund.

Robert Choate

2 months ago

We were long-time customers of Big Bear AC, but now that they have merged with several companies to become a much larger company, there has been no decrease in quality. Our AC unit stopped working Saturday night. I sent a message through their website on Sunday morning, and even though they were closed, they responded right away and made an appointment for Monday morning. That's great service!

Doug French

4 years ago

Darrol Reeder was very knowledgeable professional and extremely courteous. I highly recommend his service. Fast and efficient. Thx Darrol!!!!

Mike Skirha

6 years ago

The technician was great! He explained as much detail of the service that I was interested to know. I signed up for the maintenance program and explained that includes 2 services (1 for the furnace & 1 for the AC) and the discounts involved when repairs are needed. Thanks Big Bear!Update: The technician found my Evaporator case cracked during his seasonal visit. Big Bear provided two estimate options.1.) To remedy just the leak.2.) Repair the leak and convert to the latest refrigerant.I chose to convert. I think the efficiency gain will give me a return on investment, reducing my total out of pocket costs. Thanks for offering estimate choices!!The install crew arrived promptly. The owner arrived with all the new parts and to review what will be completed. Upon completion, a separate technician came by to confirm all the work and make some final adjustments.This really provided a level of confidence the work was completed correctly! Thanks Big Bear! I'll let my family + friends know about you!

Sharon Hidden

3 years ago

Waymon has stayed on top of our A/Cs for years and I wouldn't know what to do without him! He's tells me what I need to know and sets expectations of what needs to be done seasonally. They've been in business for years and the same folks are still there. That should tell you something. They treat their employees right and that trickles down to all aspects of the business.

Rebecca S.

3 years ago

My experience with Big Bear was great all the way from my first call to request a quote, to their upfront and competitive pricing, prompt scheduling and the very professional installation. I had heard and read many good things about this firm, and I found them to be everything I had hoped for. Kudos to everyone on the team, especially Collin and James who did all the hard work replacing my units!

Marni Watson

4 years ago

Ray was professional and knowledge. He sat with us and explained all of our options. He even went back to the office to get a window unit for us to use until our system was fixed. Jesse and David replaced our unit and added two extra vents in an area that was almost impossible to access.

jrsdjevr

3 years ago

Eric was exceptionally helpful and courteous! First impressions are lasting and I’ve found a match in his professionalism and work ethic! Looking forward to having Eric perform my annual preventative check ups on a routine basis! If you’re ever lucky enough to have him service your heating/cooling system enjoy his down to earth personality...I sure did!

PokeMom

4 years ago

Randy from Metro Engery Savers came out today for a problem with our heater. He was super helpful, didn’t mind my thousand questions, and was very respectful. Would be glad to work with Randy again in the future!

Theodore Kell

11 months ago

Always pleased with work Walker Air gives us. Two very nice young men were are techs today. Very professional and explained to our understanding. Thank you

Becky Weldon-Martin

6 years ago

We could not be happier with the service provided to us by Danny. My elderly mother-in-law needed to have her HVAC unit checked over for the upcoming cooler months. Danny was prompt, courteous and honest! I wasn't able to be at my mother-in-law's house when he arrived. With many companies and service techs, we have worried about them taking advantage of her. Danny went above and beyond, and in fact, said that he just was just doing his job as a service technician. And he hoped that someone would do the same for his folks. That's honesty and integrity that most people just don't have these days. Metro Energy Savers, you have a customer for life!!

Erik Testerman

5 years ago

Called shortly before 1300 and Waymon was out about a couple hours later. Took the old blower motor out and was gone in less than 10 minutes. Came back about an hour later with a new one and had it installed and my heat restored in less than 10 minutes again. Outstanding service!!!

Jason Wiggs

5 years ago

Geoff, as well as some others, was/were instrumental in assisting us throughout the process of replacing our heat pump, coil, air handler, and entire duct system (Yes, a complete new system install). In the end we have a wonderful balanced system that seems to heat and cool appropriately, runs quietly, and was professionally installed. Obviously, the true test will be later this summer, as well as the test of time, but I have no doubt if there are any issues Metro Energy will remedy them. We are very happy with Metro Energy, Geoff and the others (Randy, Raymond, Conner, Stephen, Install Crews, and Tom-Sheetrock guy) for all of the hardwork, and more especially with putting up with me as a difficult customer. Thanks again for your professionalism and hard work.

Rob Petersen

3 years ago

We've been using Metro Energy Savers for at least 15 years. They have never disappointed us. Great service, prices and technicians!

Bobby D. Jones

a year ago

Jose did an excellent job replacing my thermostat. I was very happy with the work done. I would give him and Walker Air 5 stars.

Rumana Malek

5 years ago

Waymon was a real good and honest man . I have been shopping around for my heating system .cant effort the price the other company asking for ! He came on time and looked around my heating and cooling system . Look around all the units very detailed was straight and honest about what really I need . Did not tried to sale extra stuff or put me in high cost heating installation .he gave me a amazing price around $4600. Where ,Other company’s quote me for $13k !!! Others was telling me to install AC when my Ac works just fine . I am very impress with this company !

Frank

3 months ago

Very professional and done in a timely matter!

thisguy trev (thisguytrev)

5 years ago

Randy was extremely fast, courteous, and was able to come out the very next morning to install a brand new unit. He explained everything thoroughly. Would definitely recommend!

Mike Mprov

5 years ago

Very polite and spent a hour on the spring tune-up which included a review of my attic ductwork which had never been done with previous companies. He installed a compressor saver kit which he recommended. I’m ready for summer!

Sina Howell

2 months ago

After I had to move the appoinment, they did everything possible to accomodate me. Ralph worked in heat index of 120 with a smile on his face!

Janelle Ardoin

2 months ago

Was on time and did a good job. Will definitely use them again.

j b

3 years ago

Randy, as all Metro Energy techs have done, impressed us with his professionalism and efficiency. {It seemed odd to not gratefully shake hands when the work was completed.)

Geraldine Fitzgerald

4 days ago

Ulises was great‼️ He was professional, courteous and knowledgeable.

Lori Ross

a year ago

Juan was great and I appreciate you getting to me so quickly!

Carl Walters

4 years ago

Ray did an excellent job, especially considering it was a late call and late at
night. Very professional ,courteous and friendly. Got the unit up and going ,couldn't ask for more.

Jeffrey L

a year ago

Daniel was good at explaining things after the HVAC tune-up and recommending repairs and improvements without too much pressure.

Jamie Gonzalez

4 months ago

Great service from James!! He explained everything thoroughly, took his time, showed me potential issues that may arise in the future. 5 stars!!

John

a year ago

I cannot say enough positive things about Allen. He is incredibly responsive, competent, and overall a great guy. We’ve had some issues with you guys, but Allen has is the main reason we’ve decided to stay with you guys after all these years.

Dale Robertson

6 years ago

Herbert of Metro Energy Savers did an outstanding job. He was very professional and courteous. I look forward to having Metro Energy doing my AC in the future. Great experience!

Donna Clanton

3 years ago

Metro Energy Savers calls to let you know when the service tech is coming. They also send you a text with the name of the service tech and their picture, which I really appreciate. Their service techs are prompt, courteous, and friendly. I was told step by step what the tech was doing. Victor was my service guy and did an excellent job. I have used Metro Energy Savers for years now. I recommend them to any one needs AC or heating work done.

Morgan Pratt

a year ago

Herbert was extremely helpful and took care of our repairs same day. Herbert has been helping us with our AC maintenance for years and I can only say good things about the experience!

C dV

4 years ago

Routine fall maintenance performed. Ezequiel was wonderful. Courteous, knowledge, and explained everything done. Highly recommend Big Bear.

Bradley Brownfield

6 years ago

I have had Herbert service my unit twice my yearly spring service and just again my fall service for my heat. He has always been very professional and very personable. Great Job!!!!!!

Lourdes Cotton

5 months ago

James did some plumbing work for us. He took care of two leaking faucets. He is professional, friendly and knowledgeable. We will use him in the future.

Richard Tomschin

3 years ago

He was very professional and courteous after he arrived and during the time doing his maintenance check. He explained in detail how our system was performing and how to keep it running efficiently.

Katelyn F

4 years ago

Big Bear is a company you can trust!!!! They are honest, and truly care about their customers. I have used them for year and will continue to use them as long as I can.

Barbara Perry

a year ago

Nice service. Mr Diez was a great technician. Thank you for good service

brian latture

a month ago

AC wasn’t working and it was 104° outside. Called Paschal Air. The technician Oscar arrived within the hour! Diagnosed the issue and fixed it quickly! He was very thorough and didn’t try to “up sell” me. Won’t use any other company from here on out.

Joanne Parker

4 years ago

The company send someone to fix air conditioning within 4 hours on a very hot day. He fixed the air conditioning and told us what was wrong. Explained that a maintenance may help us milk another couple of years out of our condenser so we've scheduled that. Will call them again if we need them. Great service.

Frank Wilson III

3 days ago

Thank you so much Paschal Air for sending Craig to come and service our system. We appreciate all that was done and look forward into doing business with you at a later time.

Ryan Bradley

a month ago

Not a great experience with Paschal. My 3 year old HVAC system was not cooling. The technician charged me $388 to perform a 15 minute service to check for leaks in the system. He told me my evap coil was bad and it would cost $1500. It didn’t feel right, so I called another business for a 2nd opinion. Turns out Paschal’s troubleshooting practices are not top notch. The 2nd business replaced a valve on the unit (for $550) and everything is working like new. I do not trust Paschal’s practices and will never use them again!

dale boles

a month ago

Tech came out to do maintenance on AC unit. While performing his task he broke the holding clips for the lower access panel He didn’t try to fix he just shut the outer door. When I asked him to return to fix the unit because it was now making a clanking sound. Is resolution was to tape the panel shut and left

J Rivas

4 weeks ago

I have then come to check on my AC on Friday bc of an issue with the damper. They came and told me everything was good to wake up the next morning with the 2nd level of the house at 69 degrees and the 1st level at 80. I called then back on Saturday and then afyer a more detailed inspection the tech tells me the indeed the damper was faulty. Now I am looking into en expensive work that and wait time, that could have been slightly mitigated if the 2st inspection was done right.This company apparently acquired Metro Energy Savers, not a good or positive start for me. I can say I will recommend them.

Kevin Levron

2 weeks ago

Very responsive. Returned my call even though I did not leave a message after business hours.The service tech was friendly and quickly identified the issue.My AC was repaired within minutes.

Debbie Renae

5 years ago

LOVE Diel and his staff of extremely knowledgeable and personable technicians. They are so responsible, always run early and offer to call if you can accept them early. Pleasure to work with . Pricing is extremely competitive and fair. Highly recommend.

Clay Dough

11 months ago

Ben did a great job. He was patient, found the problem and made the repair to get the AC working again. I was informed every step of the way. I would highly recommend Walker Air Plumbing and electric as well as Ben. Thank you.

Vern King

3 years ago

Very professional, polite, and knowledgeable ! Pleased with the service. Have been a dedicated customer for several years, and will be for several more !! You guys are the BEST !!

Lovejoy 65

3 years ago

Well I had to call Metro Energy for something else that went wrong on my AC unit! I am glad they sent Josh back! AGAIN! Josh was thorough in doing his best to find the most cost effective solution. He tried to only replace the relay part but that part alone did not stop the AC from running inside when it shut off outside! Ultimately the control board needed to be replaced. He made sure to check to see if my unit was still under warranty. It was which afforded me the opportunity to pay a lower price for the part. I was unaware of the warranty and he could have not shared that but He did! At my request Josh also changed out my thermostat and tested the ac and heat to make sure all was well. Finally I asked him a gazillion and one questions and he answered each one and did not leave until I was completely satisfied with testing and making sure all of my questions were answered. I appreciate Metro Energy and quality employees like Josh!!!Sincerely YDavis Arlington

Cory Civilla

5 years ago

The front office did their best & succeeded in finding us an ASAP appointment (same day!), the technician (Martin) was prompt, professional, efficient, friendly & knowledgeable. Can't ask for much more.

Brent

4 years ago

Great customer service. Representatives are always prompt, professional, friendly and respectful. Highly recommend Metro Energy Savers.

Isaiah Nwukor

5 months ago

Paschal came to install a flood stop for our water heater. James was courteous, professional and timely. I highly recommend this company

shirley vess

4 years ago

Great response and great service as usual! We have always appreciated The service tech's. Keep up the good work and we look forward to the future with Metro Energy!!

Rachel Frost

a month ago

Paschal are absolute lifesavers! They were out to service our air conditioner the very next day, during the dead of Summer! The repair cost were also HALF the price of what I had quoted to me from 3 other companies, one of which recommended things we didn’t even need! Their service technician Craig was the most knowledgeable, honest and professional individual we’d ever encountered as well. Excellent customer service is so hard to come by these days. Will have them servicing our home for years to come!

Mario Koym-Garza

4 years ago

My old AC went out on a hot night in July 2018 to my dismay. Fortunately, Metro was able send us technicians to come and replace our unit immediately - having it all finished before the end of the day! We were thrilled to be in our house at cool temps again. Now, 6 months later, they've come out again to service the unit as a regular check-up free of charge. This is one of the most friendly and professional companies I've had the pleasure of working with. Tanner and Jim in particular came today and were very helpful checking things and discussing the ductwork with me. I'd highly recommend anyone in need of hvac help to use this company's services.

Tammi Montgomery

4 years ago

Our AC was not cooling so we called the home warranty company. They would be happy to help and would send someone on Monday - it was Friday in July in Texas....that will not get it. I reached out to my neighborhood FB page and Big Bear was recommended so I called. The call was around noon on Friday and by 1:30 a technician was at the house and shortly after we were cool again. Great service, fair price and we will for sure recommend and use again should the need arise. Thank you Big Bear!

Micheal Richards

3 years ago

Oscar did a wonderful job!! He checked my system and explained everything in a courteous and professional manner. The technicians at Metro Energy Savers are top notch!!!

Celinda Montes

5 years ago

Victor is an excellent technician. Very personable and willing to explain the issue to make sure I understood. His honesty makes him stand out and puts Metro at the top. Metro, you need more Victors and putting him in a leadership position soon will allow him to duplicate himself in others. Excellent job young man!! Thank you!!

John Merola

4 years ago

Bill was fantastic! Made sure everything was up and running in no time. He was thorough and a pleasure to work with.

Martin

5 years ago

Ezekial was prompt, professional and courteous. Super experience. We will use Big Bear again!

joni cabaniss

2 months ago

After multiple visits from multiple different Paschal people over a period of 4 weeks, my strange air conditioner screech sound was diagnosed and eliminated by Daniel.Apparently, the metal frame holding the filter vibrates when intake air flows over it.While I am waiting for the replacement filters that do not require the metal frame, I am pleased that my first summer with this 7 months old air conditioner will now be much quieter.

Jared Gaskin

2 years ago

Response time was great, tech was friendly.I was quoted $1,700 to repair a blower motor with a 6 day lead time. I was able to source and replace the part for $360 after tax, installed it myself, it was just 4 screws.I was also quoted by Metro that they could replace the inside unit for $4,600 the next day if I did not want to wait 6 days for the motor. I felt that I was being bated into replacing my unit unnecessarily.On the brightside my wife now respects me.Thanks for the $76 diagnostic though.

Russell Macario Solatorio Maranan

5 days ago

Very quick and punctual

Kathy Misenar

a year ago

They were very professional. Only problem was it took them a long time to repair the unit. I would use them again

Mark Greiner

a month ago

Tech was a nice guy. Chatted a little and he explained everything he was doing and what if anything needed to be done.

Cathy Clark

3 days ago

Initially, it thought this company was good, but after a service man came out and didn't do anything and charged me 300.00 dollars, They told me to do the job I needed done would be almost 1000.00 on top of the 300.00. These are the same people we bought our air conditioning system from. Won't do business with them again.

Michelle Young

9 years ago

If you're looking for an honest and reputable a/c company, look no further! Big Bear is amazing. They are upfront, honest and do quality work. He arrived early, wore shoe protectors, explained everything and didn't try to sell me something I didn't need. It's awesome to find ethical, local business owners to support and recommend!

joseph gilmore

3 years ago

The field Tech Clark jst left my house he was very professional and honest didn't take him long to figure out what was wrong with my unit I wish there were more good people like him great job clark Thanks for being a honest professional.

Richard Hazard

a year ago

Bought the maintenance plan when installing my complete new HVAC last year. They discovered & cleared my A/C drain that I didn’t know was clogged. And blew out & tested my secondary drain & cleaned A/C condenser. Very impressive team of guys!!!!!!

Benny Castro

11 months ago

Jorge Diaz, was a professional from the time he arrived at our residence. After he diagnosed the problem, he wasn’t 100 % sure of his findings so he called in his manager to verify is final diagnosis. After a second set of eyes viewed the issue, it was determined that a part was not necessary. So this call actually saved me money.I know there maybe some out there that are thinking well Jorge didn’t really diagnose the problem correctly but I’m glad he was humble enough to say let someone else check my work. They both could have very easily said yeah the other part is needed but they didn’t. To me this shows a high level of trust and would definitely recommend them.

Stacey Gillies

3 years ago

Worst decision we ever made! We paid $15 grand for a brand new unit that doesn’t work correctly and they can’t figure out why! It’s been 2 years since they installed the new unit and every summer since we’ve had issues. Anytime we drop the temp the temp in the house jumps up a degree. For instance, when my husband came home today he dropped the temp from 73 to 72 and the temp has continued to rise in the house. THIS IS NOT NORMAL! IT SHOULD BE ABLE TO KEEP UP! I don’t care how hot it is outside! We paid for an 18 seer but the unit outside says 15 seer but they are certain it’s an 18?!?! Also, last year we had them put in another return air thinking perhaps that was the problem. We are STILL having the same problems with the extra return air. Oh, and , we had to pay for it too even though it was the salesman fault because he neglected to tell us when he sold us the unit. Our house is only 1400 square feet this new unit should be able to keep up and it doesn’t. We’ve had numerous technicians out here and they continue to tell us that nothing is wrong. CLEARLY SOMETHING IS WRONG! We will be filing a complaint with the BBB. Save yourself the misery and go with another company. DO NOT BUY FROM THIS COMPANY!!!!!!

Provident One

3 years ago

My tech Waymon was awesome. Very polite professional and informative. My AC went out last night and i called Metro Energy Savers this morning at 7:50am. They got me fixed up and im leaving this review at 9:53am. I will definitely use them again for anything i can't do myself

Kevin

6 years ago

I would recommend Metro Energy Savers to my friends and family.. Waymon came out to my house and was very professional. My unit was going out and by the end of the day I had a new unit. Jessie and Juan were real professional and courteous.

Cyrol Zmak

3 years ago

Been having Metro Energy Savers Come out and maintain our unit for many years now. They do a great job check inside and outside units.Did great on getting parts and installing them at a great price. Thank you!Update in service: 6/25/2020Tech Josue did a excellent job both on his customer service and servicing the unit. Very understand an respectful. Thank you again for your services!(Had some issues on phone with the receptionist not understanding what we needed when making appointment. Not asking us the right questions to find out what we needed or who we were to find our information.)

Darlene Myatt

a year ago

While observing Dominick Starnes’ skill set during a sweltering hot late afternoon service call on Sunday, I am confident Walker Air customers are in the best of hands for many years. KUDOS as well to Skylar for updates on the status of my work order request. No doubt, Walker Air has raised the bar to platinum standards - your combined efforts to provide needed services 24/7 are very much appreciated. This first time experience for me couldn’t have been better and surely won’t be the last! Sending best wishes for continued success ~ Darlene Myatt

Tom Pritchard

5 years ago

all positive experience from scheduling to advance notice of arrival by email and phone to informing us as to the problems and the solutions along with costs. Service person was very personal and courteous. Will use them in a heart break.

Stefan Thompson

2 years ago

I called Big Bear on a Tuesday, and they were at my house on Thursday. They would've been there on Wednesday, but I wasn't available. The technicians were able to diagnose and repair my AC in under 15 minutes.The technician (David) also reminded me that my AC is using Freon and not Puron. Thus, advising me to weigh my options if a major repair happens in the future.I'm happy with the service I received from Big Bear, and I will be using them again.

Sandra Davis

6 years ago

Jr is great!! Very friendly & professional. Also very knowledgeable & explains things at a level of my understanding which is also a plus. We hope to keep Jr as our regular technician!!

Guardian *

2 years ago

Thank you Metro Energy Savers for sending us Josue. Besides being a master technician with a can do attitude, he works diligently to fix the problem as if you were a family member. He did a wonderful job fixing our furnace problem. Thank You very much, Josue! OLGA

Michael Cooper

a month ago

Herbert is an excellent technician who explains things well and arrives on time.

Matthew Kelley

4 months ago

Had appointment with changing shower mixet valve. Jonathan was professional throughout the visit. Fantastic

John Moncevais

3 years ago

Tech showed 42 degree air blowing, $1,800.00 later and 5 minutes after they left, blowimg 85 degrees air. Called the office and they want to charge an extra $199.00 for tech to turn around. Unit is still under manufacturing warranty (the serial number reflects manufacturing date), but tech said it was well over 10 years of (5 yrs old). Tech insisted on a whole new replacement, inside and out. That's what happens when your techs work off of commission, they are trained to sell you on unnecessary items.

Danyelle Marin

6 years ago

Big Bear has been extremely helpful in helping me review all my options for repairs/replacements. They have professional office staff and knowledgeable service technicians. I would highly recommend them. They will have my continued business for years to come.

Mike

4 years ago

My AC unit is out and I had them here to price the replacement. I was told I would have a price back by the end of the day and still no price. It is 10:50 pm and no price. While the guy was nice enough, it does not help me to get my AC unit replaced or make a decision. Only gave a star because it made me.

Rodney Bryant

4 years ago

The technicians were highly professional and did an outstanding job. They worked in the attic, in 130 degree temperatures, during the installation and never once complained. They went through their checklist and made sure every item was performed. Even when an afternoon storm popped up, they made sure the system was working properly and all the areas were left in better condition than when they started. I very highly recommend Metro Energy Savers!

Karina Aguayo

4 years ago

I had the honor of having Tanner and Jim come out to service us, they were very knowledgeable and funny, great service 10 out of 10 recommend! Thank you metro energy savers for being awesome!

Mary Salinas

a year ago

I went to their office at closing time, and they were gracious enough to look up our old contract with metro air. They set us up for the next morning and had our air running by 9:30. If you are looking for an ac, plumbing, or electrical I would recommend them

Bobby Bryce

5 years ago

A+ service from Big Bear. They were on time, extremely courteous of our household, and got us up and running on schedule. Can't recommend Big Bear enough!

Ron Smith

2 years ago

Like everything about this business. Joshua has taken great care of our system. Want him as our permanent tech.

David Allen

3 years ago

Metro Energy Savers has been a good company to do business with. Jim was just here to inspect my system. He was very professional and enjoyable to work with.Oscar was here to inspect my system and was great too. He explained everything well and did a great job.

Nancy Seligman

10 months ago

I have had Air conditioning company’s that only wanted to sell me expensive options.Today Waymon with Metro Energy Savers was professional, explained and showed me the issues, and how we could correct our problem. I felt he was honest and very professional in repairing our air conditioners. Thank You Metro Energy and most of all thank you Waymon for the honest and great job!! I will definitely recommend Metro Energy Savers!!Thank You! You are a great technician and explain everything about our system. we appreciate your excellent service!

Thomas Adams

7 years ago

Excellent experience with Big Bear! They were here on time and very professional. Great service! We have used them on several occasions and highly recommend them!

Christina Craven

6 years ago

Big Bear has always been there for me when I needed them. From the beginning with the installation of a new ac unit, to having an issue on the 4th of July that required them to come out. They are fast with a response , efficient and very personable. Love this company!

David Moore

4 years ago

Timely, friendly service. Straight forward pricing. Big Bear has kept all of our units happy for years.

Narcizo Granado

3 years ago

Great customer service on the phone. Even thow it was the weekend and the time it happen i can't complain. Josue came by and right off the bat told me whats the problem was. Didn't haggle me or anything. Awesome guy. Thank you MES!

Barbara Whitworth

2 months ago

Christopher was very knowledgeable about his job, very helpful as to what we need to do to help bring the electricity costs down in our house. Showed us that the capacitor was too warm & should not be. Mindfulness of our property. Glad he didn’t have to stay up in the attic for long as it was so hot up there.

Stuart Hoffman

4 years ago

Steve was great! Prompt, did a great job and really cared about us and getting the air conditioner right. Worked hard in awful heat. and got the job done. Highly recommend!!Stuart

Kami Adkins

3 years ago

The initial service call was very thorough and friendly. My technician found some set up and safety errors from the previous provider's installation that needed attention for better performance. We saw immediate results after it was corrected. Also want to note that our building is in a new construction area and this team took extra steps to make sure they didn't track in mud or leave a mess behind.

Paula Durbin

4 years ago

Darrol and Tanner really did a great job on our fall tune up. They took the time to explain to me what our system needs to operate at the highest efficiency without trying to talk me in to anything. I will be calling them when we decide to upgrade our ductwork.

Steven Eubanks

3 years ago

I have used several HVAC service companies over the last 29 years of home ownership. I received the best installation of a new home system from Metro Energy Savers in 2014 and received prompt professional service during an AC outage during the hottest September on record. The technician showed me the bad part, gave me repair options and provided the most compelling information for adding a service contract. I would definitely recommend them for your home HVAC service.

Paul Monk

4 years ago

Received quick and professional service of A/C system at reasonable price. Have already recommended Big Bear to neighbor. Will use Big Bear again.

Lissa Betzel

3 years ago

Wonderful service. Friendly and knowledgable guys willing to explain everything thoroughly. I have used this company for over 8 years and am very pleased!

Clint Dickinson

a month ago

The absolute best service in DFW. I wish I could give six stars! Incredibly expedited A/C service, even in 100+ degree weather. Technician Chris was exceedingly friendly. Installing tech Eli was quick and efficient. A/C was back up and running in less than 24 hours. Even when a billing mistake arose, Asst Manager Caleb was understanding and very quick to make things right. Safe to say that Paschal has a customer for life here!

Surya Addala

a week ago

Chris is the technician who helped with my request. He's a great guy and took detailed look at the HVAC in the attic and also the outdoor unit and helped with quick cleaning to clear off some build up. He also suggested some alternatives to tuning the system and answered all my questions on the maintenance plan. And they are super quick to respond. I would definitely recommend them.

Evi Wiley

3 years ago

Randy was polite and respectful. He examined our AC unit. He determined the problem. Sat down next to me and went over my options. He informed me that the new condenser would be installed tomorrow by an installation team. Very good experience.

Crafty Sasquatch

4 years ago

Salesman showed up on time and gave me a quote on a complete new system replacement was very honest, courteous and knowledgeable. I was hoping for a more affordable option but alas in the end the salesman made me feel more comfortable about my other quotes. Thank you for your time Metro Energy Savers.

Lisa Martin

2 years ago

Great company! I’m so glad my friends husband found this company for me! The guys were so professional and honest. On time and took time to show me what they had to do and answered my questions.I would definitely recommend them to my friends and family!

Alan Cannefax

7 years ago

These are the people you as a consumer can trust. There is talk of repair and no upsell to replace your unit. I feel I can trust these people because my neighbors overwhelmingly recommended them to me. Now I can say 'I know a guy you can call.'

Joe Mama

a year ago

The tech was great! Very professional and helped out a lot. I’d give five stars but they said early morning and no one showed up until around 1230. I got a text when the worker was on the way. Again, great experience with the tech. Just wish I hadn’t have wasted my morning waiting.

Rhonda Smith

3 years ago

Josh was very polite. He answered all questions that I had. He wore booties on his shoes and put a mat at entry of door to keep my floor clean. Great service.

chris coon

a year ago

The Technician was professional and prompt to describe any issues our system had and perform his job to get our unit into tip top shape before hot weather sets in!

David McFarland

a year ago

Had a maintenance service done. Tech was very good, on time, professional and communicated well. The reason I didn't give 5 stars was I believe when coil cleaning is part of the service, it should be more than just spraying some water on the coils from the outside with the shell still on. Even at that, the price was still good.

Judi Bishop

2 months ago

Great customer service, very professional. We love our technician. Good prices and very clean.

Randall Jackson

10 months ago

Alfonso was the epitome of professional and demonstrated his skills with his thoroughness.

Jaxon Sinclair

5 months ago

The gentleman that came to my house were very professional and knowledgeable. They made sure they left the system better than when they found it. They were courteous and wore boot covers in my house and cleaned up after themselves.

Ken Stewart

4 years ago

Drew was quick and efficient. No high pressure to buy stuff.

Eric came by our house at 9 pm and reconnected a hose that had come off tgat was preventing the heater from working.

Diyaa Hasanin

3 years ago

Metro Energy Savers exceeded my expectations, I was very impressed! I got blessed by the Co sending me one of their best ,Mr. Herbert, who was punctual, very thuro, very patient and accommodating (answered all of my questions) he didn't try to upsell, he just honestly pointed out the problems with the A/C unit and advised with obvious knowledge and experience with no pressure!! I'm going to recommend him and the Co he represents to all of my family and friends! Thank you Mr. Herbert!!

Troy Christenson

3 weeks ago

Technician showed up promptly. Checked the equipment. Found the problem. Repaired the problem and wa done in under two hours.

Anthony Llano

2 years ago

This is a great company—honest, reliable, and professional! We’re very happy with their services! Clavio V maintained our units recently, and he was excellent as all technicians at Big Bear are typically. Keep up the excellent work! —Tony and Kara, Frisco, Texas

Nathan Dennis

2 months ago

Came out on weekend service and found and fixed problem quickly and very nice and professional

David Beard

7 years ago

A+ service all around. We've worked with Big Bear for years and the service is always prompt, friendly, efficient, reasonably priced, and most importantly...done right! I couldn't recommend them highly enough.

Steve Weaver

5 years ago

Chris and team did an AWESOME job! I called late in afternoon, and Chris was here in no time. Evaluated issue and got me; most importantly... cool again! I have been using Metro energy savers since I moved here in 1989. I have always been pleased with service. Thank you Chris-great job!

Ricky Gladden

5 years ago

Technician did a great job very courteous and very professional would definitely use your company again because of him.

Tracy Everbach

3 months ago

Very professional and helpful.

Taylor Williams

2 years ago

The techs at this place were extremely professional, but they charged $6000 to replace an air handling unit. I got several other quotes, and the next highest I could find was $3700 for the same service. Do not go with them if you want any major work done on an AC system.

Melin Randle

5 years ago

Been a part of metro energy services since 1996. Best technician I’ve been privileged to share with. Knows the systems well.Pleasure to talk with him and have him service the appliance.

Jim Walton

9 years ago

I was given a quote of $2300 to repair my A/C and pressured to commit to it at that moment. The unit is less than 2 years old. Also, when given the bill for the service call, on top of the $89.95 that I expected to pay, there was another $33 charge. I questioned that and it was explained to me. I asked What did you do? Nothing had been added to my unit and no additional service had been completed beyond the typical service call. That charge was reluctantly removed. I had T & C come out and Todd replaced the capacitor, which was under warranty, for no charge. I paid to charge up the freon (whatever it's called today) MES could have done that same work for me on the day they came out but instead attempted to steal from me! They would have left me with a brand new condensor and taken mine which was still good. What a bunch of lying crooks!

Mark Mikhail

3 months ago

Brandon was extremely professional yet friendly. He took his time to problem solve a complicated issue with the AC not cooling and explained everything he was doing in the process. Would recommend!

Floyd Terry

5 years ago

Waymon is an excellent A/C technician. He is very friendly, honest and gives knowledgeable advice. We always request him and have been completely happy with his work.

Tammy Shrauner

6 years ago

Had a great experience with this company. Very thorough and took the time to get to know us, not just another number will be using them again for sure.

Brent Henrich

3 years ago

Joe came to the house to do the Annual Fall/Winter Service per the contract I signed with Metro Energy Savers. He did a excellent job.

Kevin Peters

9 years ago

Amazing customer service! We had our A/C go out; we called and were able to get an appointment that same day. Originally, it was thought to be a simple broken wire but two hours after leaving the A/C still wasn't working. We called that night to let them know and Diel was back at our house within 20 minutes to fix it.Turns out there was a second problem with a broken fuse. In the process of trying to fix it, Diel accidentally broke the circuit board for the entire unit. He let us know what happened and replaced the board at his own expense.It is amazing to still find honest repair services. I'd highly recommend Big Bear.

Michael Cummins

3 years ago

I cannot recommend this company highly enough. Greg was fantastic and taking care of the problem. I have use this company for several years and we will continue to use it and recommend it

Brian

7 years ago

I would highly recommend Big Bear for your HVAC needs. I asked 3 people and all three gave me the same name; Big Bear.I called them and they came out within a few days. I had a few other companies tell me I needed to do all sorts of things including adding ducts, etc. Big Bear tested my system and adjusted the baffles so one of our rooms that was always hotter, now is equal to the others. All for about 1/10th the price of the other recommendations by competitors to get the job done.I would highly recommend them, Brian was my technician and was excellent.

Anna Lowery

2 months ago

I took out a warranty to do a spring and fall service on my unit. This is the first time that the staff was unable to get me a shorter window of time. I was told the HVAC man would come between 8 am and 4:00 pm. In the past they have always given me a 4 hour window. No one wants to wait all day (8 hrs). Lucky for me, I was the first customer, but had no way of knowing that in advance.

Ali Karim

6 years ago

I had AC troubles, that Martin determined was in the line from the outside condenser to the evaporator coil in the attic. So Martin and Brian replaced the line set and get everything working again today. I hope it stays working and I don't have to call them back. What I was impressed about was Martin & Brian's knowledge, professionalism and the good clean work they did; no loose ends, and no shortcuts. Highly recommended.

Dave Martin

3 years ago

In 2017 two Daikin heat-pump/A-C units both failed after less than 18 months, Metro Energy Savers stood behind its installation of them and replaced/repaired them at no charge until they are now functioning as new. Today the servicer was very friendly and efficient, as usual with Metro Energy Savers.

Chatwin Jackson

a year ago

Meagan efficiently scheduled a prompt visit for routine maitenance of our 2 AC units. Benjamin arrived on time. He was very professional and very polite. He checked and cleaned both of our units while being careful not to make a mess. He explained what he was doing and answered my questions in a way that I could understand. I was extremely satisfied with the services provided and will continue to do business with Walker Air Plumbing Electric.

Jorge Acosta

3 years ago

This is the 2nd time I have used Metro Energy. On both times the customer service and experience has been superb! I am an extremely satisfied customer.

Joshua Brown

2 years ago

A few summers ago, my AC went out at 5pm on a Friday. I called Diel and left a voicemail. We didn't think we'd hear back from anyone until Monday, so we went to dinner. Diel called right when we received our order and said he could meet me immediately. I told him that were just sitting down to dinner. His response floored me: Take your time. I'll meet you when you're done.Unfortunately, my AC was toast, but he was able to install the new unit on Monday because he did all the legwork on Friday. He's been maintaining my HVAC ever since.

Liz Kiefer

4 years ago

We have been with Metro Energy Savers for many years. Always great service. If there are ever any issues with a unit they installed they will make it right. Today we had Darrol for our technician. He gave us information but didn’t use “pushy upselling” which I really appreciate! He was very professional and did the full inspection. ✔️

Bruce Mundorf

4 years ago

Waymon and Tanner were very professional and willing to stay and seal my ductwork. I’ve been a customer for several years and have yet to have a bad experience.

Phil

5 years ago

Victor was on time, was very clear with what we needed done. Plan on using this company from now on. We will be recommending this company to our family and friends.

Robert Middleton

5 years ago

Very good experience with Big Bear. Technician called 30 minutes before arriving - was on schedule, professional, courteous.

Laura Plemons

a month ago

Excellent job done and quick as well

Razan Valle

4 years ago

Had a maintenance done on our unit. Jim was very professional and informative, and the cost was comparable to the services. Metro Energy Savers has always been a great company to work with. We’ve bought an HVAC unit from them and they aren’t consistently fair and professional.

Karen Burtts

2 months ago

Tech was very professional and took his time to explain what needed to be done where I understood it. I will definitely be requesting him in the future.

Iris Garza

3 years ago

FANTASTIC JOB our tech Randy was professional, polite and he explained the issue answered all our questions. Definitely the BEST SERVICE.

Teri Triggs

5 months ago

Henry is very professional and did a great job explaining what he was doing while at my moms house today. Thank you for doing such a great job!!

Alonzo Luna

4 years ago

Very honest and great service. I called late on a Saturday and they sent someone right away. I thought the problem was going to cost a few hundred dollars but the honest HVAC tech informed me it was a very simple problem to fix and I was only charged for the service call. I would highly recommend this company.

Trey Paschal

4 years ago

I’ve had my AC ice over twice this summer and they’ve cleared it up quickly and at a reasonable cost both times same day I noticed the issue. Great company.

rcg921

5 years ago

I have been using Big Bear since I bought this house over 10 years ago. They have always been very helpful and honest, which goes a long way.

jj ss

4 years ago

My service technician was prompt, courteous and very knowledgeable. I have never had a bad experience with this company; I have been using this company for years. Great prices and professional!

Daniel Viator

a year ago

As the temps climbed into the 90s we noticed our AC was not keeping pace. Turned out that some previous electrical work had left our condenser unit disconnected from our electrical panel (the wrong breaker was removed). Ian quickly figured out what was wrong and got us up and running again in no time. Walker air was also extremely responsive, coming out the same day after I couldn’t even get other electricians to return a call. Highly recommended!

John Sifonis

3 years ago

Josh was professional and very competent. I especially liked the fact he put covers on his shoes. Everyone I have dealt with at Metro have been outstanding!

Lightning MacQueen

4 years ago

Absolutely HORRIBLE service. I called them on a Monday (5/6/19) and set up an appointment with them for a service call for Wednesday, between 8:00am and 11:00am. Jean said that they would call me 30 minutes prior to them showing up. I took the day off work and waited for them. Absolutely nothing ... NO one showed up, NO phone call, NO apology, NO nothing. I guess that maybe they went out of business in those two days. I ending up calling a GOOD company who serviced my system the next day. I strongly advise AVOIDING Metro Energy Savers. Thanks for nothing.

T Mabery

5 years ago

Waymon came to my home yesterday to service my A/C. Come to find out, it needed more than service. He helped me get set up to have a new unit installed. Waymon was very friendly, knowledgeable, and professional. He went above and beyond to help with information for my warranty claim. I hope you get Waymon to help you if you use Metro Energy Services for you A/C need.

Tarsha Givens

6 years ago

Thank you to the nice family at Metro Energy Savers. Everyone that I came into contact with - Waymon, Herbert, and Ron were all helpful and great. Most of all Waymon, who went out of his way to help me get another A/C unit when I wasn't able to purchase a new unit. He made sure that the replacement unit I purchased was in perfect working condition. I appreciate everything that EVERYONE at Metro Energy Savers did for me! I have been with them for years so I know I will be with them for many more!

Tammy Low

a month ago

I’ve used Paschal for several yrs for our furnace/A/C. I’ve used their membership program for quarterly maintenance and been very happy with their service. They also are very responsive to emergencies too. My A/C just stopped working this week and I called them at 3:30pm and they had Raphique Campbell at my house by 5pm. He was very friendly and informative and explained what the problem was and what I could do to help avoid it. I highly recommend them.

Denise C

11 months ago

Everything from a brand-new install of 3 units to yearly maintenance and minor troubleshooting---techs are all great at this company. On time, quality work, full explanation of what's going on, etc. Thanks, Alohonso!

Suzanne Hale

4 years ago

Randy was very nice and helpful in explaining what needed to be done to fix the problem. The guy's who did the installation were very professional and fast. The whole experience was quick.

Dawn Dean

5 years ago

From my initial phone call for a service call to ending up needing a whole new AC system on Saturday afternoon on a holiday weekend all I can say is AMAZING! Justin and Victor ended up starting and complete new install inside and out at 5:00. They finished at 11:00pm and never once made me feel as though it was an inconvenience. I will definitely recommend Metro Energy Savers to everyone that needs HVAC!!

Don Lew

5 years ago

I would prefer hundreds of dollars to replace the old system rather than thousands. But with their financing options, I don't feel quite so dizzy. Thanks guys for your time. I will be calling you very soon! :-)

nicole NicoleC

a year ago

The tech that was sent out was ok just seemed new and not able to answer questions. Was not happy that our 2 year old system is already having blower motor/relay problems. The tech did the diagnostic and said it was a relay. Said he bypassed the relay and blower motor worked. Ok'd the relay replacement. Once replaced, he then said it was a bad blower motor. He wasn't able to explain why it worked when bypassed but not when new relay put in. The part is covered under manufacturer warranty but still wanted to charge over $500 to fix. And this is on top of them just being out less than a month ago. At that visit, I was told my capacitor needed to be replaced. No mention of that this time around. I don't mind paying for quality work from people I trust, but ever since the Walker took over Metro Energy Savers, I'm having a hard time trusting their techs.

ashley fazio

a year ago

Walker Air Plumbing and Electric does our yearly maintenance for our heating and cooling. They are always on time and super professional as well as detail oriented. They send a full report of everything that was checked during each visit as well as change out the filter for us. Highly recommend this company. Nathan and all the other guys we have had in our home are absolutely amazing.

Brian Gunzelman

6 years ago

Herbert did a good job on our HVAC review. Metro Energy Services may be more expensive than others but it is good to know they are thorough. Also, their profit margin on filters and refrigerant is high.

Kumud Gandhi

6 years ago

Tachecians name Jesse, and David arrived on time. Did not damaged any thing and worked untill 10 pm and started the unit.Mr wagman also checked system out and walk thru the whole process on 1st call .Ron Campbell came next day to check if it was installed correctly. And gave assurance of the work. Front desk Niki made call to city inspector and today all approved.Very pleased with this company.

Glenn Brown

4 years ago

Waymon is the best. He is the most professional and customer oriented technician I have ever met. He fixed our “non-problem” without making us feel like idiots. I’m glad I bought my new heating and cooling system here because of him. He is really an old school, ‘customer-is-king’ tech.

Kelly Shillinger

2 years ago

Always an amazing experience. I never worry about any kind of sales tactics. The office called me to remind me to take advantage of the maintenance package I already purchased. Tech Josh B is wonderful and I hope you keep him around for a long time.Update 2/2021: had them out again this week. Fantastic as usual.

Sonya Williams

3 years ago

I called for the Spring checkup and cleaning the outside units. I was very happy with Herbert. He did a great job and found an issue other companies had missed. I will be using for future needs.

LaNell Beasley

2 years ago

My whole entire experience with Metro Energy was absolutely great from Ross and Jessica working in the office all the way to my technician that came out!!!!! The company has excellent customer service and my technician Josue went above and beyond to help me and gave me all of my options. Josue was very patient and respectful and his customer service and people skills is out of this world awesome!!!!! I am definitely going to recommend y’all to my family and friends!

Osvaldo Hermida

4 years ago

Josue took the time to explain my options. You can see he is a hard worker with a positive attitude and energy. Metro Energy Savers has a valuable asset by having Josue us an employee.

Vicki Riley

4 years ago

Excellent service, as usual. We had to replace our whole system-both inside & out. The service was great- working around our travel schedule but getting the job done as quickly as possible.We’ve used Metro Energy for 30 years & have always been more than satisfied with their fairness & dependability

Rose Alvarez

4 years ago

Extremely professional from placing the call to the Tech arriving at the house. Fast & efficient in completing the repairs. Honest pricing. Extremely nice and professional… Glad we went with them! Highly recommend!!

Hector Vasquez

3 years ago

Very satisfied with the work our ac tech Darrol did for us today. Professional and quality work. Highly recommend. Thanks...

Don's Dailies

4 years ago

The technician found the problem,have us a price, checked on warranty status, and had to order a part. He promised complete repair as soon as the part arrives on Monday.

Robert Neal

3 years ago

Mr. Herbert was totally informative, helpful, and thorough in his work! He explained all that was going on with our heating and air conditioning units and provided the best solutions for our issues with these aging units. I would welcome Mr. Herbert back to my home for any service needs that I may have in the future. He is a tremendous asset to Metro Energy!!

Jeff Carter

5 years ago

Thank you William and Victor for serving my HVAC unit for the fall! Also, for installing 2 new Ecobee4 thermostats! They were both very professional and kept me informed during the entire process of my maintenance. The dispatcher updated me prior to their arrival as well. Great job, guys!

Martha Cardona

2 years ago

Nathan did a great job of making sure the unit was fixed and running before he left😀 He was determined to make sure my mom had heat. Thank you Metro for great service!

Anthony Ruiz

a year ago

HelloAttention: Mr. DarrellThank You for Josue and TannerThose two Whippersnappers are some awesome Technicians.They did a Great and Complete Service on the Furnace Unit. and also informed us of a Minor Carbon Monoxide Issue.Again Thank You Sir.May I Wish From My Family To All Y'alls Over There A Merry CHRISTmas and A Happy New Year.SINCERELY: Mary Gorham and Anthony.May also add that they are Respectful, Courteous, Knowledged, and of course PROFESSIONAL.

Deb Skiles

5 years ago

The scheduling of preventative maintenance was easy & our technician was great. We had asked to get a call 30 min ahead, so I could leave work & meet him at the house. He was not only on time but called promptly & gave me a little extra time to get home. No problems found & better yet, he didn't make me feel like he was coming up with problems that we could be billed for.

Michael Hampton

a year ago

Oscar was extremely helpful and hard working. Thank you for staying until it was fixed. Looking forward to the new upstairs system.

Kevin Tuite

a month ago

Called since our AC was tripping the circuit breaker in over 100 degree afternoon. The next day, a technician called and said he'd be over in 25 minutes, he apologized when he got here for taking 35 (I definitely did not notice). Thoroughly checked everything, had a few suggestions but said it all look good, including in the very hot attic. Overall good experience.

robert goodall

2 years ago

The tech got us up and running within 10 mins and did give us some maintenance recommendations but wasn’t pushy with the sales pitch

Randy Wooley

4 months ago

Fixed our a/c, we were happy with their responsiveness.

Gary Fitzgerald

a month ago

Great service. Highly recommend.

Michelle

3 months ago

Very polite with professional service. Excellent communication!

Michael Kidd

a year ago

Great communication and follow up. I called this morning and was told between 8a and noon. Around 11 the office called me back and said a tech was in the area if I was ready. I confirmed and the technician showed up about 10 minutes later. He asked questions regarding what was happening. He checked the thermostat, HVAC unit upstairs and the outside compressor unit. He found the problem, repaired it and returned to verify the system was working. Very efficient. I will use them again in the future.

Doyle McGahan

7 years ago

Thank JR for doing an outstanding job with my New AC, you deserve to be recognized because you go above the normal to make sure your customers are satisfied! You have a customer for life!!

Greg Bass

4 years ago

They fit me in fast, on time, responsive, knowledgeable, work FAST and did extras like cleaning radiator. I will only use them from now on. Brian was great!

Martin B

3 years ago

I've been using MES for 6 years and every service call has been excellent. Technicians are friendly, professional and always on time.

Rob Farish

7 years ago

These guys are awesome! My 8yr old AC just went out. I called the company that installed it. They came out and immediately said oh, your compressor is gone, you need a new compressor, new coil, etc. Wanted $6,000+ to fix it. So I did some research online, found Big Bear, and gave them a call. They came out, and in less than 15 minutes diagnosed the problem as just a broken fan, and a bad circuit breaker. Fixed me up the same day. If you want someone who is friendly, honest, and knows their stuff, call Big Bear!

Jerry Taylor

3 years ago

Randy did a great job making sure everything was working well. He was very knowledgeable of what he does and gave me some very good advice on what i could do on making my Unit working better longer.

Hal Yablon

3 years ago

One of the best decisions we have made. Waymon, our sales rep, told us the procedure they follow and my old 4 ton a/c that was my 3rd floor attic was taken out with old tubing etc without a hitch or dirt on our carpeting.This is a professional organization. Their price was competitive, not the cheapest, and Im so glad we had them do the installation. In fact, they will do the servicing of our other two a/c units. Mama is happy. Need I say more.

Arshad Hussain

a month ago

I had a wonderful experience right from making the appointment until the job was completed.They were punctual, professional, knew their job, and communication was awesome.I would definitely use Paschall in the future if needed and highly recommend this company.

Leslie Herrera-Martinez

8 months ago

We have been customers for nearly a decade. We have always found the owner and his company to be honest, trustworthy, and reliable. We have referred plenty of friends to and they too have nothing but great things to say about the company.Just a word to the wise, this review was written 3 years ago (2019). Prior to a change of name and ownership, I can not make a comment about the current company and ownership.

Jason Harris

a month ago

We had Paschal come out to diagnose why our AC wasn’t blowing cold air. They were here for an hour and said the coils were frozen over and needed to be replaced. They quoted $3500+ to repair, which in its own right is outrageously expensive. I got a second opinion from RHS HVAC and Refrigeration. Ronnie actually opened the panel and found that a piece of insulation had fallen down from the top and was blocking the airflow, which caused the freezing. Ended up costing less than $250 to fix it! Unbelievable!

Ka Taylor

a year ago

Jose was absolutely THE BEST!! Very knowledgeable, kind, and courteous. I would like to request him each time!

Jimmie Randolph

6 years ago

We've used Metro Energy in the past , but our recent service call by their tech Nathan was the best. Took the time to answer any question or concern. Awesome attitude great customer service and extremely trust worthy
Jimmie R.

Sigrid Helgason

4 years ago

Herbert is amazing!Such a great combination - technical knowledge and a people person! I appreciate that he explains what he is going to do, what he finds and what he did. All in “normal “ language!Thanks Herbert! You’re a rock star in my book!

Mike Long

5 years ago

Have unfortunately had to call them in each of the last couple of weeks - two different issues. Could not be more happy with their prompt, courteous service. No upselling, no extra charges, no excuses. I highly recommend this company.

Donna Solley

a year ago

Benjamin did an excellent job during our maintenance check on the AC. He worked quickly and quietly to service both the outside unit and the one in the attic. He also took time to answer questions that came we had regarding our heating system from last winter. There were a couple of issues that came up about the maintenance plan we had already paid for, and he contacted the main office to resolve them before he left. We will definitely ask for Benjamin for any future services.

Michael Johnson

5 years ago

Fast and reliable. They installed a new system while getting my attic up to code in less than a day. 6 months later and everything is working great. They came out and gave it a checkup. Highly recommend Metro Energy.

Kristie Vowels

a month ago

The young man was professional and courteous. Took the time to explain everything which I appreciated. He was very thoughtful and I went ahead and signed for my next two service checks.

Bob Hyatt

3 years ago

Waymon was punctual, knowledgeable, helpful and courteous. I had a serious problem with my A/C unit and he came out the same day I called. The repair requires a specialized crew and they are scheduled to be here later the same day.Oscar and Moses arrived exactly as promised by Carlos. They were very respectful of my home. They took time when carrying parts in and removing the worn out ones. They stayed until the job was done which was well past when most would have gone home for the day. Oscar was the repair team leader, knew his job well and communicated superbly. They did an excellent job and my unit fired up perfectly the first time.

Betty Constantine

4 years ago

AC went out on Saturday. They were here within a few hours. The tech was knowledgeable and kept me informed. Highly recommend.

Phillipa Modebelu

3 years ago

Darrol is always very professional and courteous. He is very skilled and knowledgeable. He makes one feels valued. He is just fantastic. I will recommend him to anytime. He is a great asset to Metro Energy.

Lauren Jardieu

2 years ago

I highly recommend using Metro Energy Savers! They came out faster then expected! And Brandon was very professional and helpful! I will be recommending them to all my homeowner friends. Thank you Brandon for all your help!!!

Danny Chappell

2 years ago

He came on time and was very personable which meant a lot. He worked quickly to find the problem, quoted a price, fixed the problem and visited a bit sharing some interesting history of his life. We liked him and will request him from now on.

Mike Hrabal

3 years ago

I was very disappointed with my experience. I heard a rumble in my attic on a Friday afternoon and after investigating found the squirrel cage blower fan had spun itself to pieces. I called the Lennox parts warehouse and found the blower fan was in stock and available for $125. I'm 60 years old and decided I would rather pay to have it fixed than do the work myself. I explained the part I needed and the nice lady at MES told me their trucks were fully stocked. I understand she was a call center employee so I don't fault her for not knowing what I was talking about. Less than 2 hours later a very nice gentleman arrived to take a look at my unit and I explained the problem (and my replacement suggestion) to him. He climbed into the attic and returned to tell me the blower fan was no good. He then suggested a new blower wheel (squirrel cage) for $450, capacitor ($180), and motor ($872) which could all be installed Monday (approximately $1600). Or I could install a new furnace unit today or Saturday for about $6000. This is Texas, this was Friday, I was hot so I was willing to pay a markup on the wheel and buy a fan and capacitor which I might not really need but wasn't in the mood to spend 6 grand. I explained we didn't need to wait until Monday because the parts were available now from the manufacturer about 15 minutes away. The technician was very nice but said they were not allowed to use third party parts. I knew Lennox (the manufacturer) had the wheel so I suggested getting all the parts from them, giving me no warranty and I agreed to not hold MES responsible for any issues with the repair. He explained that was not possible and politely declined my offer. I paid him for the $76 service charge to tell me what I already knew and he left. Saturday morning I drove to Lennox and bought the blower wheel for $125. A buddy joined me about 9 am Saturday and we removed the 6 or 8 wires to the motor and the 6 screws/bolts holding the housing in place, sat in the front yard and replaced the wheel (the capacitor checked good on a multimeter and the motor did not smell or appear burned) in about 90 minutes. We replaced the blower and it has been working fine for the last two weeks. I was very disappointed that: 1) I was told MES trucks were fully stocked with parts when clearly they are not; 2) MES refused to purchase an admittedly fairly unique part from Lennox (the manufacturer) and install it (even with an offer to waive any liability or warranty on their part); and 3) suggesting that my most expedient option on this hot summer evening was to spend over $5000 for a new unit. The problem cost me $125 and two hours to deal with (although I spent an extra $76 for the fully stocked parts truck to come to my house and diagnose the problem). Most consumers probably would have suffered through the weekend for the $1600 fix or succumbed to the desire for air conditioning and bought a new unit for four times that. I was disappointed in Metro Energy Savers.

Ethan Heard

a year ago

Yubenal was was great. He came over made sure my newly installed a/c was running the way it should. Thank you guys

Chris Whelan

a month ago

Decarlos came out to look at my outside condensing unit that was spinning backwards. After another company came out earlier that week and quoted me a $2,500 repair to fix it, Decarlos fixed the problem in 5 minutes for the base service fee charge. He was very helpful and explained the issue thoroughly. I’ll be calling Paschal and Decarlos going forward for AC repairs.

Steven Zebrowski

7 years ago

Had our AC unit checked today as regular maintenance. Justin Newberry arrived on time, and was very polite and knowledgeable. When the outside unit craps out.....we will be sure and call on him to replace it. Plus our little old wiener dog really liked him, and that says a lot!!!Thanks for a job well done.Barbara Zebrowski

John Vacalopoulos

4 years ago

Big Bear earned my repeat business a while back. The techs are quite competent and professional, and prices are in line with competitors for the area. The owner of this company will make things right if ever there is a problem, and this isn't always the case in today's world. Highly recommended.

Kim Bailey

6 years ago

Would highly recommend Metro Energy savers !!They took great care of me and my needs. I had to replace an 18 year old unit and JR, my service tech, made sure I was comfortable with the whole process.The sales, the financing, the service was all handled in a very professional and knowledgeable manner. I am a single woman and the decisions involved can seem a little daunting when you hear so many horror stories and not sure who you can call and trust to do the job right. So far, I have been very pleased. You won't regret calling them for your HVAC needs.

Dennis Skelton

2 years ago

i've been using big bear for the past 2 years. i believe them to be totally ethical. my hvac system is old but it works. big bear hasn't tried to sell me a new one solely on the age of my current system. their honesty goes a long way with me. tops in my book!!

June Brookshire

a year ago

Did troubleshooting on a problem I was having. And when everything checked Jorge helped me save money on my AC.

Teresa Smith

4 years ago

JD and Josh were very professional and polite. Arrived on time and explained throughly what was needed to repair my AC unit. They also gave recommendations to prevent future issues and proper filter placement. Awesome company and technicians.

Brandon Borkowski

7 years ago

Amazing service. I have used several HVAC companies over the last 12 years and I finally found someone I can trust. Very knowledgeable, personable, professional and reasonable prices. Will be my go to place.Update: Downstairs unit went out and Big Bear was quick and asked a fair price. Thanks Big Bear!

Kevin S.

6 years ago

Metro replaced one of our AC-furnace units (HVAC system) at home about 6 years ago. Have had nothing but constant problems & expenses with the system.They could improve their service, quality, being more honest, and customer care. Owner would not return any calls. One head technician was great, but hard to get him - only if things got real bad. Things just keep going wrong because they would not try to fix he whole problem - chose to let it wear out in stages, I guess, hoping we wouldn't notice.Very upset that they didn't let us know there was a problem with Carrier Coils - we could have gotten it taken care of. Instead, cost us over $4,400 as things kept going wrong. When I contacted the class action suit, on Carrier coils, it was too late. The legal representatives told me that Metro and all suppliers were responsible to let their customer's know.Would not recommend them to anyone.

lisa brown

5 years ago

Waymon did all he could to resolve our problem of the compressor shutting off and restarting every 12 seconds. But he couldn't find anything wrong with the unit. We appreciated his patience.

Bill Keisling

3 years ago

Eric is an excellent and we'll informed technician. He knew his job well and performance level was excellent. Thoroughly knowledgeable figured out our problem and gave us the proper course of action to fix it. Thank you Eric.

Deborah Bonito

3 months ago

Alan was very professional. He came in, diagnosed the issue, answered all of our questions, gave us our options and took care of the problem quickly. He did all this and was very pleasant.

Wanda's

3 weeks ago

Very through review of AC unit

Mike Cruz

a year ago

First off, I have been with this company for 4 years now. They originally installed my HVAC when I first moved to Arlington and have been servicing since. Always professional and doing great work, yearly. This most recent time I was doing a seasonal maintenance job and Oscar was my technician. He was courteous and very professional. He informed me about damage to my unit and as well as offered a great improvement item to my HVAC since there was some growth inside my system. He came back the next day and installed the new UV system that he recommended to help with the growth as well as the connector outside that was original to the house 30 years ago😅😅.The only thing I'm sad about was it wasn't until now that I was offered a membership that I didn't know existed until Oscar asked. Make sure that all your technicians are like Oscar to let us have the decision to join or not! I joined immediately and it was very inexpensive. Thanks Oscar!

Linda Payne

2 months ago

My tech was extremely helpful in getting my a/c working. He was very knowledgeable about what needed to be done. Very friendly and courteous, I would ask for him again.

Susie Opper

3 years ago

Excellent work from Darrol and Metro Energy Savers! Thank you! I had feared the worst that I had a water leak inside my slab. Thank goodness not! Thanks again, Darrol! Great job!

Tina Miller

4 years ago

Big Bear was recommended to me by McGowan, who serviced my Hot Water Heater. Two good companies. The Technician with Big Bear explained many things on my 9 year old system in a very simple way. His name was Ezekiel and I highly recommend him also. Very nice guy and a great help.

Ann Wood

a year ago

My A/C unit went out last night. Matthew came this afternoon to troubleshoot my system. Since my unit is 22 years old, the “bandaid” fix was not a good idea and probably would not have worked. Matthew gave me an estimate of work necessary to replace my old unit, both inside and out, with a 10-year warranty. He set me up with financing and an installation date of this Monday. He also offered window units that we could borrow. I’m very pleased with Matthew as well as his company, Walker A/C & Plumbing.

Todd Eastman

2 months ago

Great peeps, superb service, thorough explainations, consistent followup, and Oscar put up with all kinds of my jawwin'! 5 stars ... 6 if you include Oscar! (and Jim, and ...)

Red Baron

5 years ago

Diel is super professional and honest.Was quick to respond with a courteous and friendly demeanor.His recommendations were all about saving money and not spending money, as another service wanted me to do.I have used him now five times in 2 years and 2 good friends of mine too, with same positive results.We recently finished adding a split unit and the job was finished on time, professionally and un-eventful.You won't regret his services and super fair price.

S Wms

3 years ago

Randy was great! I appreciated his thoroughness and honesty about my HVAC system. I would definitely use Metro Energy Savers again.

Dennis Cain

a year ago

A/C blower quit working. Service tech said blower and two other capacitors failed. Cheapest fix was $3,100. Thankfully, the tech sent photos of the various readings/checks of the system. With the images (and 3 hours of research), I discovered only the blower capacitor failed. I replaced it the next day myself for $30 and system is working again.

Aj Kitchen

a month ago

Nice, explained things to get a better idea of what is going on.

Linda Cantrell

3 years ago

Oscar was very nice, professional & informative. He explained he would have to check both units...inside & outside, he told us what he did to effectively diagnose the problem. He told us what he needed to do to repar it. Then explained what the repairs would cost. He so thoroughly explained everything we had no questions for him before he left.Thank You Oscar for all of your help,Linda Cantrell

Jimmy Gaston

2 years ago

Repairmen showed up even before we expected, work was done quickly and efficiently, explanations accompanied the work. Well done.

Elizabeth Temple

4 years ago

I was referred to Metro because the company we normally use was booked for the month. Metro was able to come out the same day I called them and arrived earlier than the planned time frame, which was great! Darrol and his assistant got to work immediately and figured out the problem. I highly recommend Metro Energy Savers!

Greg Chambers

3 years ago

Ray did an excellent job checking out our new heat pump. He was able to answer all of our questions and made an adjustment to our blower motor. He gave us some suggestions on how to work with our heat pump.
Thanks again Ray

Victoria Rosentreter

3 years ago

Josh, our technician, arrived on time and before starting his work he reviewed the financial arrangements made while making the appointment, reviewed what he was going to do, and said if any problems were evident he would discuss them with us before making the repairs. He spent a great deal of time checking out the units to make sure they were working correctly. He wore shoe covers when he came into the house. He showed up with a mask. After completing the job he reviewed everything with us. We feel confident with his inspection of our units.

Joe Ellis

2 years ago

Have used Big Bear for 15 plus years. Honest, reliable, fair pricing. They don't upsell. A HVAC company that gets repeat business by treating customers honestly and fairly.

Susie Obrecht

4 years ago

Needed a new complete system. Darrol spent a lot of time explaining options and answering numerous questions. This guy has many years of experience and really knows his stuff. Great technician and company.

Rich Casey

4 months ago

Excellent service from a very experienced tech. Thanks Don!

Quinne Lowe

a year ago

My air went out two days ago. Called Walker and they quickly scheduled a visit. Assessed the issue and fixed it. Now I’m back to chilling in this Texas heat

Robert Traphagen

5 years ago

Alex approached the call in a professional manner. He set the thermostat to a desired setting and began to check the system and diagnosed the the intermittent failure to a component. Alex also brought to my attention another problem that was accomplished by the system installers that he will correct.Nathan, returned with the part needed to repair my furnace. He verified the original diagnosis and replaced the defective component. He demomsted true expert professionalism. He said there is nothing wrong with furnace installation. I am well satisfied with diagnosis and repair. Thank you.

F G

6 years ago

Big Bear recently installed an entirely new heating and air conditioning system in my house. I chose the company for several reasons. Their price was competitive, their representative was professional, and their warranty. The initial representative set a time to be at the house and he was on time. When the mechanics arrived to perform the work, they were prompt and efficient. The entire project was completed in one day. I am more than happy with Big Bear.

Ofay Bell

4 years ago

Just received my Winter heating checkup. Herbe was very professional and friendly. I recommend Metro Energy Savers to anyone.

Ron Selman

4 years ago

I have used Big Bear A/C and Heating for various A/C problems over the years. I have found that they are knowledgeable, efficient, honest and reasonably priced. On our service call, the technician called and was able to push up the appointment time which was welcomed. He put on cloth booties over his shoes before entering the house. Our A/C problem was resolved quickly. I would recommend Big Bear A/C and Heating to anyone looking for honest A/C work.

Thomas Krause

4 years ago

Big Bear has been great to deal with. They were prompt and on time to give me the proposal, they were able to accommodate a special request and their prices were in line with other reputable companies. Based on my experience, I highly recommend them.

Matt Darland

6 years ago

Had a 25 year old furnace die out during the cool weather just before Thanksgiving. Nathan showed up and inspected the system. Recommended a full replacement (which I was expecting due to age and the fact the previous owner did some 'creative' fixes over the years). Installers (one by the name of Jesse) showed up the next morning and pounded the work out, finishing up in the evening. Went to inspect the work and was impressed by the workmanship. Everything cleanly mounted, routed and functional.

Della Brooks

6 years ago

Richard was my agent that serviced me and was extremely proficient & courteous!! I was very satisfied with him!!Thank you!!Della Brooks

Kim Vanderveer

3 years ago

Oscar was amazing. He explained what was wrong in detail and helped us fix the problem. We are so grateful to him for getting everything working well again.

Debbie Zwaard

3 years ago

Jessie & Clint installed our new air conditioner system this past Saturday and we couldn't have asked for anyone more polite or professional gentlemen than these two. They arrived a little before 9:00 a.m. and they stayed until the job was completely finished which wasn't until 9:00 p.m at night. With the temperature of 100 degree outside, in the attic, it had around 120 degree or so & they didn't a bit, well, maybe a little, but they got they the job done. We are so pleased.And, I have to give a great recommendation for Josh, the service technician that came out Sept. 1st when the air first went & then came back out Friday when the part came in finally, but unfortunately that was not the problem. Anyway, with Josh explaining things to me, we decided on the new system & now we are very Happy Customers. Thank You Josh, Jessie, Clint, Connor, ChuckI do have a little complaint, though. Tuesday & Wednesday, waiting to find out about when the part was coming in & when Josh would by, I had to call several times, instead of someone calling me to let me know. That is my only complaint.

Steve Simpson

7 years ago

Our AC unit decided to blow warm air in the first week of July here in North Central Texas. After cleaning the coils myself, and changing the filter, I experienced a small improvement only. I deduced the refrigerant was low, so I called Metro Energy Savers. They demonstrated very prompt, reasonably priced service (On a Saturday, July 4th Weekend.) The Technician, Justin was professionally courteous, breaking down the price estimate of the AC project before servicing the unit. Because of this, I'm leaning strongly toward becoming a repeat customer in the future for all my AC/Heating needs.

Thomas Roberts

2 years ago

Came to my grandmother's home to fix her furnace. Left with a $1000 quote for a thermo coupler and valve. Company preys on the elderly, would not recommend. Price gouging.

June McGee

a year ago

A new thermostat was installed to replace a malfunctioning one. The service technician examined every component and electrical connection in the main heat pump. Initially, he seemed to believe that I didn’t understand how the thermostat functioned, and drew a diagram illustrating the difference between the “desired temperature” and the “actual temperature.” Eventually, he found an error code that identified the problem as the thermostat and installed a new one. This repair could have been done sooner if the technician had listened more carefully to my explanation of how the thermostat was failing to function, and not assumed a certain level of ignorance on my part. The new part was still under warranty and the only charge was for the diagnostic call.

Simone Allen

4 years ago

Metro Energy Savers has been providing excellent services to my homes AC & Heating for over 9 plus years. They keep me updated with seasonal maintenance as well as new innovative options for my home. I'm pleased with the quality of service they provide and look forward to future renovations for quality air control.

Randy Molina

3 years ago

Clark Stewart was our HVAC technician. He arrived on time, very friendly but professional at the same time. He didn’t try to sell us, but to discover what our concerns were by asking a lot of question prior to making a recommendation. This is rare in a fast paced service world to really focus on your clients needs instead of profit. Nonetheless, he is/was thoroughly and we had an overall exceptional service with him. Please give this guy a raise or bonus as he is an asset to any company. Thanks Clark!

Jonathan Gordon

2 years ago

Used to be very good, but it's clear that ownership has changed and things have really gone downhill. I've had them come out to 2 different houses over the past 3 months. The first time was full of misdiagnosed issues (went for a couple hundred $ to many thousands), not having the right parts, constantly having to call them for updates on parts, service, etc., and not getting called back when when they promised. No one ever really owned the issue and it kept getting passed to someone else. I asked to speak with a manager several times, but never got a call. I believe they contract with an answering service, so it's hard to ever really get in touch with someone from the actual company. It ended up taking almost 3 weeks with 4+ house calls to get resolution. I made the mistake of then using them again for another home. Quickly diagnosed as a failing capacitor, replaced it for $200+. The unit wouldn't come on, so they said an electrician would need to check wiring behind the breaker to resolve. They also sent me a $20k invoice for a new unit, if I chose to pursue that route later on. Electrician came out (at cost to me of course) to find no issues with wiring or breaker. But he was nice enough to check the A/C unit and find that the compressor was grounding out and tripping the breaker (usually meaning compressor is blown). I've used Big Bear (Diel) for 10+ years and have always praised their service, but I won't be calling the new Big Bear back again.

kit dapp

a month ago

Very pleasant experience with Oscar. Almost got me scheduled same day after calling them 1 hour before close. Oscar arrived next day and performed repairs quickly and efficiently while communicating to me exactly what was being done and why.

Colleen Stern

2 months ago

Juan was absolutely outstanding. Wonderful personality, knowledgeable and very thorough. He even opened the new part box in front of me, impressive. I would like to request Juan for my future services. Thank you!

Rene Barboza

a year ago

The technician got here when he said & figured out the issue within 10 mins. Had it fixed within 30 minutes. Excellent job, great service & our house is no longer 90 degrees. So happy. I will recommend these guys to my friends.

Jim Miller

3 years ago

Josh and Oscar did a great job. Efficient as well as informative.
Will request Josh should the need arise.

Tamy Sinkler

a month ago

My Tech Pro Vasua was exceptional!!!! Very kind, friendly and thorough. Great Experience!!!

Ruben Rodriguez

3 years ago

Darrol/Joshua are Highly Recognized in this household as a being very Professional Team. Thank You for your Great Job.

Matthew Conrad

2 years ago

We were astonished at the incredible service we received from Ezequiel Palacios. He was polite, thorough and knowledgeable. I would recommend him to anyone and plan to call Big Bear for any further issues due to his excellent service.

James B

a year ago

Oscar is a fantastic tech. We were losing heat and he found source of problem (after others could not). Problem fixed and we’re ready for the cold weather!

Julie Hall

3 years ago

Very efficient and nice. Spent a long time doing a check-up on our furnace.

They come every six months and do a great job!

K C

a year ago

My elderly parents AC was replaced 18 months ago by a company that walker has since purchased. The capacitor went out two weeks ago, but is under warranty. Walker came to check it out and told my parents they had two choices - wait 3 days with no AC in 106 temps for it to be covered under warranty, or pay them $400 right now and they would fix it on the spot. No offers of temporary Equipment to cool the house while they wait for warranty parts. This is the residence of My 90 year old grandfather suffering from dementia and my 70+ parents. What choice did they have from a health and safety perspective except to pay $400?! This is taking advantage of the elderly at its finest. I immediately called Walker after hearing about this and was told a manager would call me back. It's been one week and I still haven't heard anything. Walker appears to be a good company with great reviews, but this was not our experience at all. Don't get comfy thinking your AC is under warranty with them - apparently they'll hold you hostage in these extreme temps. I will be reporting them to the BBB.

Chill Mill

4 years ago

I had a coil go out under Carrier warranty. Ezequiel came out first to diagnose original problem and gather all warranty info.Once part came in Bryan and Ezequiel came out to install part and refill system. They arrive on time, very professional, with shoe covers and drop cloths as a standard procedure. I was very pleased with service done and both technicians. I hope I never need them again but if I ever have another issue I will use Big Bear!

Philip Hartley

3 months ago

Herbert was the technician. He was on time and very professional. Would highly recommend!

Randall Foster

4 years ago

Joshue did a superb job! He was very courteous and highly efficient. This is a top-notch technician! Well done.

Jerry Scarbro

4 years ago

Jim was excellent, seemed to be the book, which is great. However, the ONLY reason I am not giving him 5 stars is cause on my service tickets he wrote no 20x20x1 filter, when in fact I am using filters, just not those.When we had both of our units replaced I still had half a box of expensive filters each from the old ones. These filters are different sizes and go at the end of the return instead on the air handler itself... When I run out of the old filters I will then use the 20x20x1 filters at the air handlers.

danielle valencia

2 years ago

Lawrence was an excellent technician - not only did he explain what he was doing thoroughly, he ensured that I understood by asking excellent questions. You can tell that he's passionate about what he does and is a great teacher. By the time he left servicing our ac I felt I had a working understanding of my system. I couldn't have asked for a better representative of the company and will definitely be a return client.

Connie Hastings

5 years ago

Waymon J. is a fabulous representative of Metro Enegery Savers. He explains every thing you need to know during his visit. He is very patient with my questions. He is clean cut and has a marvelous personality. I always want Waymon to do my semi yearly checks. Metro Energy is VERY fortunate to have him as an employee.

caryn Kramer

7 years ago

Always have a good experience with Big Bear Air Conditioning! Would highly recommend this company. Trustworthy, honest, reliable and affordable with superior service and products.

Bill Willard

4 years ago

Great personality, honest and helpful explaining our drain hookup that Metro did was not up to code as it should have been.

Mike Francis

3 years ago

I have exceptional service service since I switched to Big Bear and we are very happy and would highly recommend them.
Mike F

ACE DAD

a week ago

Oscar arrived before expected. He was thorough and explained the process. I was shown pictures of work that was completed and expected costs.

Dustin Seelye

7 years ago

They showed up on time and called and emailed before they arrived. I was given a couple different options for repair. I feel like they gave me an honest estimate of repairs and didn't try to pressure me one way or the other. I would use them again.

Raphael Kearns

8 years ago

I can do nothing but rave about the great service from Big Bear Air and Heating I received today. My fifteen year old system stopped working yesterday in this 99 degree heat. I sent an email request late last night and received a call from them at 7:30 this morning to put me on the standby schedule.At around 9:00 I received a call asking if I was available in 10 minutes and I was thrilled. Diel arrived shortly afterwards and was fantastic. He checked the system and explained everything to me. He was able to get it up and running in 20 minutes and I am a happy camper.I can't recommend this great company enough. If you're looking for an honest AC repair then call Big Bear!

Gayle Stevenson

11 months ago

Technician Samier Martinez was professional and knowledgeable. He quickly diagnosed and fixed the problem with my AC. I really appreciated Samier’s great customer service and care.
Thanks Samier

Jeffery Myers

4 years ago

Darrol was on time. He was extremely knowledgeable. During his work he took time to explain things and inform me. He was very thorough. His professionalism is a credit to Metro Energy Savers AND to the HVAC profession itself in my humble opinion. Yes, he is my go to HVAC pro now.

Curtis & Susan Lamle

11 months ago

I would recommend this company to anyone looking for hvac repair or install. They are knowledgeable and very professional.

Gary Johnston

3 years ago

Herbert was professional, friendly, and very efficient with the work he did. I would highly recommend Metro Energy and Herbert!

Joseph Archer

2 years ago

Service was great. It turned out that our problem was due to the power outages. The technician, Clavio, was great, and he explained the problem to us so we would know what was happening.

Allen Ayers

7 years ago

I wouldn't hesitate to use Big Bear again. I've used them for several projects and they have always been quick to respond and done good work for me.

arod 4572

5 months ago

I will definitely use them again Luis was great 5 starts

Jason Wanderscheid

4 months ago

Had a broken drain pipe. James was a maximum professional and very personable. He communicated the expectations effectively; he’s also very trustworthy. I’ll be calling Paschal if I ever need future services. Thanks, James!

James Moffett

3 years ago

Randy did a great job. Showed up as scheduled, wearing a mask, and explained what he was looking for as he did the work. He showed me what went wrong, what caused it, and then fixed it so it wouldn’t happen again. He also showed me some things to do to lessen the wear and tear on the system.

Layton Sumpter

2 years ago

We were referred to Big Bear by a good friend and were not disappointed with our selection. Our home has two HVAC units and we were looking for a long-term service provider. Big Bear offers a good value for semi-annual (every six months) maintenance; working on your heater prior to cold weather, and working on your A/C prior to the start of summer. During our heater maintenance appointment, Big Bear located two failing capacitors after showing/explaining to me why they were failing. I hired Big Bear to maintain our system and they've already extended the life by replacing two small parts.And, even though I didn't ask for Big Bear to look at our A/C units, I did discover some rodent damage to the insulation around our condenser units lines outside. I asked if they could help repair that damage - they did so at no extra cost.Highly recommended!

Monty Ward

3 years ago

Wayman always does an outstanding job with true professionalism and a friendly attitude. He is a true asset for Metro Energy Savers

William Weaver

5 years ago

Big Bear is a FANTASTIC HVAC Company located in Frisco, TX. They are always prompt and try to get your appointment as close to the time requested as possible. They are available for emergency calls as well.Big Bear Technicians are the highest level of professionalism, knowledge and experience with all Brands of heating and Air Conditioning systems. They know their stuff and generally complete your repair the same day.I would genuinely refer you to Big Bear for all of your HVAC needs.

Marilyn Lambert

3 years ago

Randy did a great job and was very patient. We appreciate him a lot.

Pam Parks

a month ago

Always trust Walker to keep my HVAC working.
Paschal HVAC, Is fantastic and professional.

Frank Stark

4 years ago

Ezekiel was a fantastic technician. Gave me a quick overview of what he was going to do, did it quickly and efficiently, gave me a full report on what he found, and helped me with a suggestion to schedule my spring maintenance now to get an optimal date. Didn't try and sell me something just to sell me, so refreshing compared to some other AC groups I have worked with in the past. Can't wait for them to come back in the Spring!

Envyana Pittington

a year ago

Our technician, Zachary, was knowledgeable, quick and thorough. He made practical suggestions for maintaining our AC system. Would use this business again.

Leon Lurie

4 years ago

Young inspector did a great job--------------Very nice TECH.
Full inspection of our heating unit & . Will recommewnd him to others.
We always call Metro Energy because they are the best---------

Chris

5 years ago

I can’t say enough about the team at big bear air-conditioning. They did an exceptional job with install customer communication customer service. I will definitely refer all friends and family.

Basudeb Dash

a month ago

Mo, AC expert, was very professional and courteous. He diagnosed the problem and fixed it promptly, Keep up the good work.

Caroline Jordan

4 months ago

We now know where the switch is! Pleased with the personable technician.

Noe Lopez

4 years ago

Geoff came in and simply knew what he was doing.. even after the unit checked out on cooling he wanted to make sure it was heating as well. During that process he detected the issue with our unit. Great service and thorough diagnostics from a very professional individual. Thank you!

JBB

6 years ago

On time, honest and does great work. Diel and his team have never let me down. I highly recommend Big Bear.

Simone Armon

a year ago

Michael P. Wade Jr. was our tech and he represented your company extremely well. We would like to request he be our tech for all future appointments.

lourdes cano

4 years ago

Roberto and his partner were Very professional. They answered all my questions, and were very careful with the new carpet providing a blue plastic rug to avoid ruining my carpet. I definitely would recommend Metro Savers to friends and family.

Jason Ehrhardt

7 years ago

Have bought two full systems from Metro, one for our house and one for a home we have as a rental. The main HVAC brand they sell includes full service and parts warranty. It was pricey but seemed worth it. We have needed a repair since purchasing, and we were pleased to find that it WAS fully covered as promised. They have also serviced our older system and the price seems fair and competitive. They've been out quickly for emergency service, as well as even sold and installed a new HVAC within 24 hours when ours was dead so we didn't have to wait long to be cool again in the summer.

DeLana Mullins

6 years ago

The service tech was able to diagnose and fix our AC problem without me being there...the price was reasonable and I did not feel taken advantage of. I highly recommend this AC company!

Kathi Boor

4 years ago

We have been using Big Bear A/C & Heating since its very early days when it was a one-man shop. Diel doesn't oversell, and kept our A/C unit running long past our neighbor's similar (garbage) units that were put in when our neighborhood was built. As the company has expanded, we've found any technician that has come out to be timely, knowledgeable & offer us options - not just replacement. Pricing is reasonable & fair - but more importantly - I know can trust them. Highly recommend.

Selena Ozuna

5 years ago

Thank you to our technician, Waymon, and Metro Energy Savers. I called at 8:30 am on New Years Day, and they promptly answered our call. They already had a long list of customers for the day and gave us a 2:00 p.m. service time. We were willing to wait as we have worked with this great company before. Waymon came around 10:45 am! He was quick in diagnosing the issue and took care of fixing our heater in 20 degree weather! We are now enjoying a warm house with our little ones on New Year's Day. Thank you for your help!

griselda garza

4 years ago

Wow! What an amazing experience!!! I called about an hours ago within 30 minutes a technician was here. Josue was knowledgeable and helpful. If I ever need anything in the future, I’ll be asking for his service. Thank You.

Chris Caylor

2 years ago

Lawrence was thorough and extremely helpful with explanations. Took the time to make sure we understood all issues. Can not recommend any higher!

victoria Stucker

4 years ago

Waymon did excellent assisting us in our time of need for our heating unit/thermostat! Very professional and knowledgeable.This is the man you want working for your company!Our first time using y'all but you now have our business from here on out!Another employee was with Waymon on this call and I forgot his name, he was awesome as well!Would you be able to tell me his name? For future calls..if Waymon wasn’t available..??Thank you so much guys again for everything.......Linda Stucker, Fort Worth

Tabby

4 years ago

When my AC froze up last night, my parents recommended Metro Energy Savers and said they've used this company for 20 years now. This morning, I was pleasantly surprised by the professionalism of the office staff who took my call. This afternoon, the office not only called to tell me when the repairman was on the way, they also texted and emailed me the repairman's name and photo! That was very considerate of the customer's perspective.My repairman, Josh, was 100% professional and pleasant. He has good people skills in addition to his technical knowledge. He diagnosed and corrected my AC problem, explained to me what it was, and even gave a simple demonstration to show why that appeared to be the bad part. (It was a capacitor rated at 5%, but only giving out .79%.) He also waited long enough to see if the problem appeared to be resolved, or if possibly another part might need to be replaced. (He ended up not replacing any other parts.) When I asked about possibly replacing my AC system at some point, Josh gave straightforward answers about my options without being pushy or manipulative. He answered all my questions, and I never felt like he was trying to upsell me, but rather was seeking to offer options that would best suit my needs.It's not easy to earn my trust, but I believe that I can trust Josh and this company. Whenever it comes time to replace my system, I'm sure I'll be calling Metro Energy Savers.

Rajesh Menon

2 years ago

Service technician took time to explain his work and the checks performed. Reviewed the results with me after the service

Michelle “Meshee26” Sanders

4 years ago

Oscar was very professional and knowledgeable of the service he was providing. He explained everything and answered any questions we may have had. I’m glad that we decided to give you guys a second chance after our past experiences with some of the old employees which almost cost us going to another company after so many years with Metro Energy Savers. I’m glad you all have great workers who seem genuinely truthful and sincere. 😁Thank you,Michelle Sanders

Jordan Graves

a year ago

Jorge is the best technician ever! He had my system up and running in no time. Warmly, JN

Roy Kilgore

3 years ago

After seeing you guys three times in a month, he was the only one who found missing wires and a comm problem with the unit. Although it was costly, I feel better now that this 3 yr old ac will last awhile.

Rick Foerster

7 years ago

My AC went out upstairs and since my house is less than 3 years old I called the builder's AC company, who told me they couldn't make it out for 5-6 days and tried to sell me an annual package to make me a higher priority... So I told them I'd try someone else. Remembering Big Bear was recommended by some of my neighbors in our Facebook group, I called and they came out that afternoon. The technician arrived 15 minutes early, diagnosed and fixed the issue within an hour. Great overall experience and I will use them again if needed. I totally recommend these guys!

Tom Brown

10 months ago

Herbert performed his usual professional work here, a real asset to walker HVAC?

lynn lawrence

3 years ago

Seemed very knowledgeable. Showed me areas of concern and answered all my questions. Gave me some suggestions to help keep running good. Very nice person

Krystal Buchanan

11 months ago

Walker Co. was absolutely amazing. My neighbor recommended them because she was telling us how awesome their service was and professional and how thorough. I called the same day, and they were here in less than 24 hours and was in constant communication. I am so happy I went with this company, and not to mention its affordable and the customer service from the operators to the techs were outstanding. You won’t go wrong with them!!! Thank you Walker!!!!

Barbara Roth

a month ago

Oscar is straightforward, honest, cheerful and knowledgeable. Really helped us out and never mentioned getting a new system despite the great age of our two HVAC units.

Adam Scott

6 years ago

Waymon was a great technician. He showed strong knowledge and a real caring for our needs. He explained everything well, which I greatly appreciated. I highly recommend him and Metro Energy Savers.

Aireen Calimbahin

5 years ago

MES installed our AC unit 9 yrs. ago and they have maintained it since then. Robert used to service our unit but he retired recently. Waymon is our new technician and he is as pleasant and easy to talk to. He explained what he was doing unlike the others who felt and acted uncomfortable when you are watching what they are doing. He answered all my concerns and was honest enough to tell me my unit is in good shape.

Tuan Duong

4 years ago

Metro technician came out and did a quick test and try to sell me a whole new ac system for 14k. Called my insurance, they sent out their technician, he said my compressor was out. Paid only $345 for the 10lb of freon and a new compressor. Saved 14k. Horrible tech! (Waymon)

Glinder Alexander

6 years ago

Jesse was very thorough and professional in the work that he performed. We are very pleased customers and would highly recommend him to do work for others.

Mike Gilbert

3 years ago

Very good service great people to work withI highly recommend this companyHad our spring service and again greatly pleased with the Metro Energy Savers company. Oscar was very professional and very pleasant. Went over the checklist, item by item explaining each line. Thanks for great service

Babs One

5 years ago

They worked all day into the night to give me a new air conditioning. System. These guys are wonderful and very professional.

Jennifer Scheirman

6 years ago

They are quick to respond. Make sure issue resolved each time they are called. Very pleased with service from first contact to job done. Thank you!

karen chavers

4 years ago

Waymon wasn’t able to do any work on my unit today, he was very professional and courteous. Metro Energy has always been my go to place whenever I need servicing done.

Benjamin Defrank

2 months ago

Bobby was our service tech. Did a great job very polite and professional.

Jess Bae

a year ago

Zach was very nice young man, very professional and well spoken. He took his time inspecting my HVAC and did not rush through. Zach also took time to explain and walk me through the process of checking the unit and the reasons why.

Debbie Termin

3 years ago

We’ve been with Metro Energy Savers for years and we have been very happy with them. Herbert is fantastic. He saw the problem and fixed it.

William Wallace

5 days ago

Friendly and helpful technician. Too expensive for the service offered.

Jim Megawatt III

a year ago

I have used them several times but I have always been pleased. A different technician, Ian, went above and beyond what I expected. Very knowledgeable and straightforward about the work required and the price.

Janet Godsy

a year ago

The technician sent on May 16, is excellent. I would prefer him on all my in home checks or needs. Thank you

Ray Morales

2 months ago

Great work . Very thorough and fair pricing .. Our Technician Craig has great personal and technical skills ..

Rochelle Richter

a year ago

Under Stood my dilemma on finances examined all that he could being unit outside unit. Inside and thermostat. Did come up with a plan to maintenance for today to keep the system running and hope that it will continue in the future.. Educated about maintenance plans unable to accommodate that today due to tight finances. Was very considerate and professional.

ken petersen

a year ago

Billy Diaz was very professional and informative, helping me learn how my system worked, as well as what the issues were and different ways to address. This led me to be able to make an informed decision about how to address the issue and Billy performed the repair with exemplary results. Will use again when needed.

Kathy Stetka

3 years ago

DarrolWhat an AWESOME, GREAT, INFORMATIVE, EXCELLENT Service Professional!!! Darrol was Courteous, Professional, Very Patient, and Pleasant. Darrol took the time to go over & explain all of the repairs needed which I greatly appreciated. Thanks Darrol for doing an ABOVE & BEYOND job!!! Kathy Stetka

Roy Baker

3 weeks ago

Appointment on time, quick service, good visit

Christer Hiort

2 months ago

Pascal service were great. I use their annual plan for services and I was told a capacitor was getting outside the operational window. I called 3 months later and they honored the same price and got me schedule for the next day. Craig was great and did the work fast and effective.

Jamey Warneke

2 months ago

Maurice was fantastic! Very friendly, helpful and professional. He was very thorough and knowledgeable. Highly recommend using Pascal.

Bobbi Terry

3 weeks ago

Juan is excellent & have asked for him to complete all my hvac services!!

Caitlyn Bilton

4 years ago

Our AC wasn’t cooling properly. Herbert came out within an hour and a half and fixed the problem quickly! He explained everything he did in a very clear and concise manner. We would definitely recommend using this company!!

Judi Galbreath

4 years ago

Very happy with the work performed by Herbert. My unit is working 100%. He is a very knowledgeable technician.

Kim Geracie

7 years ago

I can't say enough good things about my experience w/Big Bear & especially my technician Ezekial. He came out, found the problem & fixed it in very short order & for a very reasonable price. He also came back at the end of the day to make sure everything was in good working order & to do a thorough system check/cleanup. I recommend Big Bear very highly & will definitely be using them in the future.

Mary Serrato

a month ago

Loved Yasva service, would love for him to continue to come again.

Mallory Edgett

4 years ago

Prompt, Courteous, and ProfessionalExceptional professionalism and demeanor! If you want top tier service, and a job done fast, Brian at Big Bear A/C and Heating is your AC technician. He took care of our AC problems quickly, and I couldn’t be happier! I recommend, and will use Big Bear A/C and Heating again for all AC needs!

Marilyn Hooker

4 years ago

4/12/19Herbert servic our air conditioner today. It's always a pleasure to have him to come into our home.. He's very informative about our system Great guy... my husband and I always enjoy him.Today date 01/24/2019Herbert services our air conditioner and now the heating unit, this is his second time he has been to our home. Herbert is a very nice person to be around... He's very informative and knowledgeable in his field. He makes you feel at ease working with Metro energy. He's friendly and very polite.

Roger Miller

4 years ago

Stephen was very professional and knowledgeable. He diagnosed the problem quickly, showed what it would cost and did the repair after I agreed. Highly recommend.

Van Glass

4 years ago

We just had another service call from Waymon with Metro Energy Savers. He did another awesome job!I trust what he tells me and I know he will always treat us fairly.

Chad Fisher

7 years ago

Big Bear continues to be the best around. Great AC techs who don't try to take you for all the money you have. Today's visit was long and they stuck to their quoted price. And when I asked for something in addition, they did it with no issues or charge.

Joey Mojeda

a year ago

Very professional, answered all my questions, best service ever, will definitley use them again 110%

Edwin Clifton

5 years ago

Nathan came out and repaired my ac/heat unit. He was very knowledgeable and explained it all to me. The overall experience from making appointment to the repairs being done was smooth. I Highly recommend Meteo Energy.

luis ceron

4 years ago

Eric was very thorough in his diagnosis of my heating unit . Very courteous. We got our issue fixed at a reasonable price and even signed up for 2 year service plan. Excellent Customer service

Garrett

7 years ago

I have been with MES for several years. I have always received great and timely service. Kudos to my service technician Joe. He is intelligent, polite and patient. He showed me a picture of my unit in the attic which was covered in what appeared to be mold spores. He told me about the GPS (Global Plasma Solution) and explained its benefits which includes trapping air borne mold, viruses and bacteria. This is a must have for anyone who has asthma or any other pulmonary related compromised illness. Again,Joe is knowledgeable and kept me informed of what he was doing every step of the way. Great job, Joe and MES! I will request Joe the next time my system is serviced.

Randi Farnen

2 years ago

I have known the owner of Big Bear A/C & Heating before he started is own business. This is a business to be trusted to do what you need not charge for services not needed. I truly support the integrity of the company and it's work. I wont' use anyone else for my heating and cooling needs, 100%.

Coleen Sacy

a year ago

Sammie was very helpful from the minute he arrived. He explained what he was doing each step of the way. We thought our unit had gone out but he solved the issue in less than an hour. He was very friendly and personable.

Marc Lee

4 weeks ago

When another company insisted that I needed a $16,000 HVAC replacement system, I called Paschal and they fixed the issue for under $500 with replacement parts. Can't beat that.

Mike Havens

2 years ago

Some of the best out there, Used them forever, going back to DL days, highly recommend. Honest and trusted!

Julie Steele

3 months ago

James Bielamowicz was vary polite and professional. Highly recommend him.

Leigh Atkinson

4 years ago

Geoff was extremely professional and thorough. He went above and beyond what he was called to do and really made me feel like he was looking out for me.

Rhonda Ransom

a month ago

Love James he did a wonderful job

Debbie Smith

3 years ago

Josue was the best! Very polite and very informative! I am a Senior and most companies don't like to take the time needed for the elderly but he did! I give five out of five stars to him!
🌟🌟🌟🌟🌟

Irish Ramirez

2 months ago

Professionalism and great service even started as i call the customer service to set up an appt. Also Christopher the technician was straight to the point and fixed it under 30 mins. We really appreciated the advice on preventative maintenance. I recommend this Paschal

Michael Sutton

4 years ago

We had to get a new system and replace our duct work which is a pretty big investment.Waymon the technician who sold us our system did not pressure us into anything we did not need. He showed us where our problems were and he was right. Jesse who installed the system we were did outstanding work and did not stop until they were done.Waymon and Jesse are extremely professional, knowledgeable, friendly and will answer any questions you have.If you need a new system or a repair of a system I would highly recommend that you call Metro Energy Savers. I will be passing this on to anyone that has a/c and heat problems.

Regina Elliott

4 years ago

Best technician ever! Handled issues that seemed couldn't be reconciled by other companies. My upstairs has never been the same temperature - always much warmer than downstairs-- & it is today & was last night 4 the first time since I purchased this home 3 years ago! I am thrilled! Plus... I have had an ongoing problem for over months & was weary of no one finding or fixing the issue. Darrol found it in just a few minutes & the system was working again & has been now for almost 24 hours. I believe it is finally repaired! Also excellent rate & cost to fix. Thank you Metro! Great job!

Kristen Stenger

4 years ago

Ezequiel, our tech, is always punctual, gives great service , and takes the time to explain what needs to be done. Definitely recommend Big Bear!

Ross Bower

a year ago

***Update 5/2022 — since changing owners, service level and trust has gone down the drain. All these people care about is money. It is quantity over quality now.

David Riach

3 years ago

Big Bear HVAC has been wonderful to work with. They come out to do whatever is needed in a very timely manner. They do quality work at a fair price. What is more important is that Big Bear's people are honest and proficient with our HVAC system.

Nicole Moore

8 years ago

Cannot say enough good things about Big Bear! Professional, honest, friendly and competitively priced! I was impressed every step of the way, from the initial quote to the final installation. I highly recommend Big Bear to anyone looking to replace their AC unit!!

maria gilbert

3 months ago

Prompt service. Donna, the manager, was excellent! We have used this company for years and never disappointed.

Larea Walker

4 years ago

Our tech, Herbert, was very pleasant and did a wonderful job servicing our AC. Metro Energy always has qualified representatives doing the work.

Michele Teller

a month ago

Technician was kind, personable, professional and efficient. Will definitely use Pascal for any future plumbing needs.

tom ward

3 days ago

Derek the technician who checked out my AC system was excellent

TheMcAlisterTheory

5 years ago

Waymon fixed our issue and included very helpful hints on maintaining our AC system. I want to personally commend his professionalism and integrity. Outstanding job!!!

Jessica Rascon

3 months ago

I highly recommend Paschal for their services. A company with honesty, integrity and value.

Suzanne Allard

a year ago

FORTUNATELY, Metro Energy Savers has run themselves out of business. Homeowners are safe again! Trouble-shooting WALKER tehnican discovered Safety Cut-Off feature installed by Metro wasn't even hooked up + several code violations. Result: house flooded, carpet ruined, hi-volt wires wet, plywood footing soaked. Will need new system. NOW I'm happy it will be Walker who found the problem easily & will install new system professionally. Shame on you, Metro! Thanks, Walker.

Mark Niblick

a week ago

The technician (Oscar) did a great job of explaining exactly what went wrong with my unit. He has a very friendly and professional attitude.

Tommy Braddy

4 years ago

As always, the technician was on time and gave me a good estimate on the cost of my repairs. He found the issue quickly and took his time to make sure he had it repaired.

SimcoDallas

5 months ago

Good job. Pricey.

GEOFFREY JAMES

2 months ago

Ulysses was very professional. Explained everything and was a very nice guy to talk to. I was especially grateful that they were able to get to my house within 24 hours of my unit going out it was 100° outside when it stopped working in the inside temperature reach 91°, so we are very grateful.

Lee Fedornak

6 years ago

Folks, no one enjoys spending money to replace an entire A/C unit...but I have to tell you in putting my new A/C unit in a 1985 house in a 100+ degrees this July was the best money I have spent. I shopped around several of the major A/C players in Tarrant County. They quoted run of the mill quality units...fortunately I know a little about A/C products. Then I called Metro Energy Savers... The knowledge of the owner who came in, who went through my entire attic, redesigned an old outdated system, ductwork, layout, & brought the new one up to 2016 code (confidently calling the city to inspect the finished job) was absolutely impressive. NONE of the others came close in their knowledge of A/C...nor did any of them talk about code, even though they looked at my unit. They were simply going to drop a unit where the old one resided...(one did not even go up in my attic)...none of the others would have met code even closely. They were merely selling me a unit 4 commissions. It was clear Metro was very different. The installation team they sent out was phenomenal. Very thorough, & professional.They did a tremendous job in my attic...they took their time & did it absolutely right. It was odd that my immediate neighbor was putting in a system at the exact same time...their teams looked like they just got out of Prison...They have complained about their system ever since it was installed. My team was wonderful, friendly. professional & knowledgeable. They put in an industry leading technologically advanced unit, a new additional return vent on the other side of the house for better circulation, a Global Plasma Solutions Purifying System upgrade which is amazing if you have allergies etc. & all for a price that was comparable to the others everyday units.Here is what I know...with my 12 year transferrable warranty, the quality of Metro Energy Savers as a company, I know I will not have to worry about my system ever. I usually do not endorse many companies, but I will tell you if you are considering any type of A/C work...start with Metro...you will quickly see everyone else does not stack up...even closely. I got an outstanding quality system, installation etc. at a price that was fair & impressive. Thank you.PS. My August electric bill was well over $100 cheaper this year than in 2015, & $120 cheaper than my last months bill prior to the new unit, & August was very hot...I suspect over the next few years, with these electric savings, I will pay for a significant part of the unit...

Jeremy McGlasson

4 years ago

Metro sent 2 technicians to troubleshoot a heating issue. Both gentlemen were polite, professional, and well versed in their craft. While mitigating the immediate issue, they pointed out a plethora of reasons to change my 19 year old unit. Metro will be back in my home in three days to replace the entire HVAC system. I am confident the installation crew will perform an impeccable job, and will return to this review after service.

Amber D.

3 years ago

Ezekiel came out to address an issue we were having and went the extra mile and took the time to make sure the problem was completely resolved. I really appreciate this kind of customer service and highly recommend Big Bear because of this.

Enrica Binion

5 years ago

I have used Metro Energy Savers several times now for our apartments. They are always very responsive, helpful, and thorough. Not to mention, friendly and affordable. I highly recommend them!!!

Warren Mosier

4 years ago

I think this is a good out fit if u want real honesty and good work who will get u fixed up.i recommend that u ask for waymon he is great anytime I have a problem I will request him u have a great employee there hang on to him thank waymon and I hope u and ur family have wonderful Christmas and new year

Craig Couch

5 years ago

Facing the possibility of Christmas without heat I was pleasantly surprised to receive excellent service from MES. They were able to arrive earlier than expected, quickly diagnosed the problem and repaired it in a timely manner.

Chris McClelen

10 months ago

We’ve used them to maintain our lease HVAC systems for about 3 years. Front desk personnel are super friendly and follow-through. Techs are polite, thorough, honest. Henry Villareal just did the maintenance on our home units, and I’d definitely recommend him. Took pictures of some of the before-after on cleaned parts. Worked diligently.

Michele Harvey

2 years ago

Ian was amazing in diagnosing our severe AC humidity issues after spending thousands using another company and a handyman who first created the disaster. We look forward to working with Ian and Big Bear.

T Applegate

3 years ago

Josh performed A/C maintenance services in a timely manner. He communicated technical information in layman's terms. Much appreciated!

Thomas Lerch

3 years ago

They are really trying to do a great job - and they are successful in that. I am with them for years with no complaints at all. Customer Satisfaction is their #1 priority.

Mary Beth Edwards

4 years ago

Eric was awesome! He was on time, called ahead to let me know he was on his way. He was able to diagnose the the issue right away. He made sure I understood this issue and how he was going to resolve it!!

Ken Schow

7 years ago

Due to a bad experience I had with these people two years ago, I have asked them, twice, not to call me again. They called me again today. The bad experience was I had a drain pan issue where it was running out of the overflow, the main pipe was blocked. They were out here twice, never pulled the top off the pipe in the attic, told me I needed a complete new unit, and had to get a Heat Pump to save the most money. The problem was I had a new sink put in and obstruction in the pipe at bottom, top had a big piece of mold from standing water. The third company figured it out. For half the price I was charged, twice, two visits for them to not be able to fix it. Oh, I also ended up buying a unit for $1800 less than there quote, installed. I also did not have to get a heat pump. I would recommend you avoid these people at all cost. If they ever get your number, they will call at least yearly, usually more. I highly recommend you avoid them.

Daniel Morgan

a year ago

I will try to keep it short, as I can feel this experience becoming one of those reviews that you skim through because it is too long.We were told they would install a new unit Monday, then it was changed to Wednesday, and then Thursday. They got here at 8AM on Thursday with no prior time being communicated (we were going to call at 9AM to check on when they would be here).Install team finished the job around 3PM, and very quickly left, seemingly in a hurry. They left bulky trash in our front yard that now has to get picked up (insulation, boxes, etc).AC didn't work 10 minutes after they left. Called a tech out to come fix it, and they told us the install team did not drain the system properly. They put a patch job on it and told us another appointment would need to be scheduled to permanently repair it. 30 minutes after the tech left, the AC shut off again.It is now 9PM and the AC still doesn't work, I have trash in my front yard, and I am out $18k.I will say, I almost made this a 2 star rating because both techs and the office I talked to were all extremely nice and helpful. However, with this latest outage of the AC, I just can't bring myself to up the rating.Beware.

Renae G

3 years ago

We can always count on Diel for quick and reliable service. We left a message on the office machine today (Saturday) advising our heater wasn’t working. We advised it was not a rush and asked for an appointment within the week. Diel called within hours and personally stopped by to resolve the issue. Our heater is back up and running! Thank you Big Bear!

Sally Cabanski

5 years ago

Victor was very nice, took the time to explain everything he was doing & why. I appreciate his work & his courtesy.

Rochelle Ceniga

3 years ago

We’ve used Metro Energy Savers a few times and have had a wonderful experience everytime! I Highly recommend using them!

Bhom Tell

3 years ago

I have been using this company for 5 years. It is the best HVAC company that I have ever had in 50 years. They are trustworthy, do quality work, and have reasonable rates.

John Strange

a week ago

James was easy to work with, great attitude, and finished the job in a timely manner.

Page Sampley

a year ago

Eric was FANTASTIC!!!!!! He got my ac up and running on the first 100 degree day. Very professional and explained everything that was wrong with system.

Oswald Hermida

3 years ago

This is not Josue's first time at my house and like always he was professional and knowledgeable about his job. Josue took the time to explain the work that my house needs. I would recommend any Metro Energy Savers' that calls in for service to ask for Josue Durand-Diaz.

Jan Schiltz

7 years ago

Metro Energy Service support has been my choice for several reasons.One is that they are very polite on the phone and recognize me as a customer. Second reason is they are prompt in answering my calls.Third is they are honest with their assessment of my heating and air conditioning or problems. Fourth is they call before their arrival. Fifth schedule around my schedule of work. Sixth I like their twice yearly service.Thank you for such great service!!!

doskocilb

a week ago

Great experience with this company. They were prompt and price was very reasonable. This is the first time having to hire an electrician at this home and will certainly be using them in the future for any of our electrical needs.

cawtexas

6 years ago

I really liked them at first, but then the more I worked with them, the worse it got. They don't follow through on email requests, even when you're approving a quote to give them work. They also kept me stuck at home all day because they had to have someone come back to do part of the work. It's was supposed to be a half day job! I had plans! I'm tired of nagging them to give them my business.

Lillian Kwast

7 years ago

Big Bear came out next day to look at our A/C unit. It was 85 degrees inside the house, so the fast service was so appreciated. We just needed a new part and it was fixed right away. Ezekiel was very knowledgeable and courteous. We're glad we found Big Bear!

Nidal Jabri

6 years ago

RIP OFF BUT QUICK. They were quick to get out to my location to sell me a whole new unit at a cost of 11k and refused to do any other repairs. Had a different HVAC come out they replaced a few fuses in the unit and it worked cost less than $100. Metro has one objective to rip you off

Kevin Neal

5 years ago

Definitely satisfied. Victor was very detailed. Explained the problem, diagnosed it and gave expert tips on how to get the most out of the unit

ajeannieo

3 years ago

This was my first time to us Metro Energy Savers. It was a very pleasant experience ! Josh was very knowledgeable, friendly and polite. I will definitely use them again.

Bill S

2 years ago

Excellent service! Jim was wonderful, efficient, personable. Thank you!Josh B went above and beyond and solved a clogged drainage (from the a. c.) that could have led to major issues. I appreciate his knowledge, his professionalism, his friendliness, and his ability to get the job done in a timely manner. In short, he is great, and I am happy.

Kyle Smith

a month ago

Oscar was really informative, quick, and kind. Really appreciated the tune-up in this heat. Thank you!

L Clark

2 months ago

We called first thing this morning due to our air conditioner blowing air but not cooling. Oscar arrived in the afternoon and quickly determined the problem and had it fixed in no time. He was very professional, polite, and knowledgeable. Thanks very much! We are thankful to once again have a cool house.

earnest colvin

5 years ago

Victor represents your business in a professional way. His courtesy aligns well with his attention to detail. Thank you

Lyle Moyer

4 years ago

Big Bear and his people are knowledgeable and honest. I trust them and know I won't be taken advantage off. Ezequiel was the tech and he was great.

Robin Richardson

a year ago

Matt came to our home within 24 hours of our SOS that ac wasn’t working. Sadly he couldn’t fix the problem but he was professional and trade-knowledgeable. Offered us options. Walker and MES companies merged last year to make an impressive duo. We’ve used MES for years and have always been pleased.

Michael Holbrook

5 years ago

Great Job!! I was really concerned that our AC wasnt going to get fixed the same day it was diagnosed because the demand with summer heat was so high. The manager in charge of dispatching techs never got tired of my calls and kept assuringg me they would be here. They kept their promise and the technician persevered past 9pm and followed through the next day on some details as promised. I dont know if i would have done any more if it was my own family i was trying to help. Outstanding service!!! Thank you.

Patty Flores

2 weeks ago

Awesome service ,professional, and knowledgeable. Marquis did a great job. We also bought the maintenance plan so we don't have to worry about our system.

Angela Beaty

4 years ago

Josue came to fix my a/c. He was very nice, professional and he got my a/c working again. He is my hero.

Yesi O

4 years ago

This is the 2nd time we’ve called MES for ac issues and both times they’ve done a fast, dependable job fixing both issues. Darrol took care of us this time and he was prompt and got our our ac working quickly and even checked if our heat was working good just because we’re right around the corner towards winter. My husband and I are pleased with the result and we highly recommend MES.

tanner peters

a year ago

Randy was prompt and right to business, very courteous and diagnosed the problem quickly, was very helpful and got me set up for repairs the next day!!

HoDog Player

a month ago

Tech did great job. Installed some upgrades to help the AC unit with performance.

Katherine Stephens

3 years ago

Waymon is always knowledgeable and professional. He takes the time to explain the process to correct whatever the situation calls for.

anthony Johnson

3 years ago

Tech did an excellent, job arrived on time, he knew how the unit worked. answered all my questions, my wife and I were very satisfied with his work an friendly attitude.

Charles Tran

6 years ago

Ezequiel did an amazing job! He spent time explaining everything to me and you can tell he is great at what he does. I would highly recommend Big Bear if they are anything like Ezequiel! Thank you!

Mark Pritchard

4 years ago

Herbert did a good job, respectful on entering and exiting while servicing the equipment. Offered suggestions on ways to improve the system. Have been very satisfied with MES

Malcolm Turner

3 years ago

I was very impressed with my tech. He was very knowledgeable and professional in his demeanor and courteous.

Susan DeOtte

3 years ago

Technician was timely and super professional. Plus I felt he was honest and helpful and did get me some temporary air so I wouldn’t roast tonight! Thank you!

Richard Middleton

11 months ago

Firm is very responsive. Matt knows his stuff and is ready to explain the issues at hand.

D Bradshaw

2 years ago

Very professional. Herbert gave the ac system a check up. Will definitely use this company again.

Amy Wilkinson

a month ago

The tech came out same day and did his job so well that my house is now too cold, I had to grab an extra blanket and change the thermostat. I HIGHLY recommend this company!!

Kenneth Shanks

10 months ago

Service was excellent. Technician was polite, efficient and completed the service quickly.

Lucille Moskowitz

5 years ago

Very good. MetroEnergy arrived at scheduled time for our residence as well as two rental properties. The technician was very helpful in signing us up for our Service Contracts and advised us of future problems and solutions. We will ask for him in the future whenever we need service.

Manish Rawat

a year ago

Billy from Walker was very professional and knowledgeable. At the same time, he communicated well on his diagnosis and explained it in a very simple way which enabled me to make a quick decision on the repair job. The problem got fixed in the first go with Walker when another AC repair company I was using earlier had been struggling with the issue for over a year. Thanks Billy / Walker. Highly recommend for HVAC work.

Mary Taylor

2 years ago

We discovered an error message on the thermostat; it had a error message telling us to contact service. Josue arrived promptly and took care of our concerns quickly. Excellent service. Josue indicated we should ask for him anytime we had a problem and he would be happy to service our unit.

Chelsi Word

7 years ago

Had a great experience with our Tech. He called to see if he could arrive 15min early, did a very thorough job and cleaned up everything (prob cleaner than it was before). Very positive experience!

Trey Lyles

4 days ago

Paschal was able to come out on the same day (I called in the morning), assess our a/c and fix the problem in one day. Highly recommend!

Paula Crossman

4 years ago

AC quit cooling & it was 100 outside & inside temp was rising to a very uncomfortable level. We are senior citizens & when we called, Waymon was there within an hour, took care of the problem & explained what had happened.

David Henry

a year ago

Matthew Evans was on time and very polite and explained everything very well. Very professional. Answered all the questions I had. And got my system cooling again.

Monty Ward

6 years ago

We have been using Metro Energy Savers for many years now and we couldn't be happier. They are personable and always professional. We even replaced our A/C system a couple of years ago through them and again, we are very pleased with the cost, installation, and the product we purchased.Wayman is the tech we have come out on a regular basis and I would highly recommend his services to anyone's home.

Bryan Miller

a year ago

This review is for the technician Alfonso Fascio. Alfonso was professional, courteous and knowledgeable. He took the time to do a maintenance check on my two AC units. He answered all the questions and event checked areas of concern I had about my damper motors.Although he wasn’t able to finish due to rain. He told me what to expect I terms of Walker Air following up to reschedule. I will await their call.

James Wheeler

4 years ago

Geoff came out and talked with me even though I could not let him further evaluate my system due to warranty issues. Will definitely use this service when my warranty issues are cleared up! Very nice and extra helpful!

Wilson Adams

2 weeks ago

Maurice, “Mo”, was so helpful taking time out of his Saturday to service the mini split in our addition. We will definitely call on your business when the need arises!

Elizabeth Hall

3 years ago

I have used Big Bear for years. They have always been excellent! Their business has grown substantially, and I still get the excellent service I have always received. I completely trust Diel and his team, which is hard to find in this industry. Highly recommend, and in fact, I have done that many times!

Laura Reid

3 years ago

Great customer service and very knowledgeable!

Thanks so much for coming back out the next day for placing my filter like you said...great customer service very friendly knowledgeable and kind!

Amy Ramsey

7 years ago

They were very responsive. It took about 5 days to get my new unit in but they refilled my freon to keep house cool. They also showed up on schedule and double checked the work.

Edie Biggs

3 years ago

A great experience! Oscar was super friendly! He was very knowledgeable and explained everything well. He kept us informed every step of the way and gave us options for the best and most cost-effective repairs. He wore PPE and shoe covers the entire time as well.

Madison Knight

3 years ago

The gentleman came in nice friendly. He showed me the part that needed replacing and got it fixed fairly quickly. Then something went wrong and it stopped working after I paid and he left. I called the company back and soon enough the technician came in and found he'd goofed and fixed the issue no charge. Out of three companies I had bid on just diagnostic they were by far the cheapest. They will be my first call if anything happens in the future.

Toni Kirk

a year ago

The service was excellent everything that was done, was explained to us. Our electrician was on time and very friendly

Chris Ginapp

5 years ago

We have had a great experience even during tough situations. Our heater broke late one night in the winter and our AC went out in the summer. Waymon took care of us with excellent customer service each time and thoroughly explained repairs and options. Julie at the office has been tremendous as well. We got a great deal with good finance option. They make tough situations easier with exceptional service!!

David Fitzwater

2 years ago

I've used the service for the last few years and I always ask for Herbert as he does a very professional job.

Walt W

3 weeks ago

I always receive great service from Paschal Air and highly recommend them.

Stephen Gratke

6 years ago

Metro Energy Savers service tech, Nathan, checked out our two AC/Heat systems for the heating season. He did a thorough job and identified problems which he explained well and gave me options on how to resolve the two problems. He took extra time to explain and resolve everything. We have used Metro Energy Savers for close to 10 years and they have done a great job maintaining our systems.

Elaine Wright

a year ago

Josue did a fantastic job. Programmed my wifi thermostat that I hadn't been able to do for a year since getting my new A/C unit. He gave me three great estimates for cleaning the duct work and explained everything really well so I could make an informed decision about the choices. I really appreciate this company.

Mike Lesniewski

6 years ago

Bryan was fantastic, by showing up on time and quickly diagnosing the problem. The issue was fixed inside of an hour. We love Big Bear A/C and Heating!!!

Christiane Royal-McAlexander

3 years ago

The technician was very professional. He wore a mask, gloves and shoe coverings to enter the house. He was able to diagnose the issue and fix it the same day.

cyber Gram

4 years ago

He was prompt to come, when i called. Assessed the air conditioning problem and fixed it ! Yes, i will call BigBearA/C again, if needed.

David Bayless

6 years ago

Nathan was great. Told him how I had attempted to fix it myself. He went about checking the system and discovered it was a simple matter. He was honest, polite, and professional.

J Cody

4 months ago

Very pleased with the service and professionalism that I received from Jorge and the other technicians who installed my HVAC system. The experience from the appointment setters, service tech, salesperson, to installation techs was very positive. I am a legacy Walker customer so my expectations were high and Paschal exceeded them. Thank you for the great service!

Paula Morales

3 years ago

We have used Metro Energy Savers for years. The company as a whole is great. They are very accommodating with schedules. I love that they text me a picture of the tech with his name so I know exactly who is coming to my door. They are helpful to explain any concerns or problems. The techs are very professional and friendly. They are considerate of my home and wear shoe covers so they don’t track in mud during in-climate weather. Yes... they serviced my unit even in bad weather.

Lou Valich

2 days ago

Had a PM done on AC system. The system was fine but he found and fixed a problem that he easily could have ignored. Great Guy. Had them unblock the drain pipe from the upstairs AC to my sink. Did a GREAT job. He spent a lot of time on my system and I feel much better that my system is in excellent working condition. I would recommend them to all my friends.

Pamela Houston

4 years ago

Darrol was courteous, efficient and knowledgeable as he fixed our A/C & Heating unit! Metro Energy Savers has excellent customer service from the people who answer the phones to the technicians.

jswerve0712

3 years ago

I have never had a bad experience with Metro Energy Savers. They are always courteous, prompt and knowledgable. My tech. Josh B. is always very professional and patient with explaining what he did and why. He also gives useful suggestions. I am a cistomer customer for life.

Natalie Mccalment

4 years ago

So NOT HAPPY. I have been a customer of Metro Energy for over 20 years. My A/C that they installed in June 2018, wasn't working. Came home for the last 2 days with temperatures over 80. Called for service and had to pay $99, because it was after hours. The problem was a lose wire. Really, obviously I didn't do that. I will quite recommending them to my friends.

Michelle Cervantes

3 years ago

Great work, Randy showed us the part that needed replacement and tested it to show it was not working properly. He finished the job in about 30 minutes.This was our second call to them on a different issue and received great service from Waymon! I’m very happy with their service!

Tad Kirkpatrick

4 years ago

I am a real estate agent in Frisco and have personally used Big Bear A/C and Heating for several years both and I have also referred them to my clients. They are are on time, if not early for appointments, their pricing is very fair and they do great work. They would always be my first place to call for service work, repairs or replacement, they know what they are doing!

Dwualla Boaitey

4 years ago

I'm a fan of this company because of their great customer service, work and most importantly they're pricing. We slept well last night because they found a leak in our air duct, an issue that other companies missed but offered other costly repair options. Metro Energy is a stand out company.

Joni Gigliotti

a year ago

Quick response time on a Sunday. Matt was very knowledgeable and did a great job. Would definitely use again.

Kim Earp

3 years ago

Josue was very informative, explained things in layman's terms.and was patient as we asked our questions and discussed options. He was very knowledgeable about the products and services

Chuck Kemper

a year ago

They were on time, professional, good value, quickly diagnosed my problem, no BS

Gale Crawford

a month ago

I never ever leave a review, but Charlie with Paschal today, certainly deserves one.Charlie not only knew what he was doing, but you could tell right away he was a true professional. He was quick and efficient in fixing our problem, plus he was a very polite and personable young man I can promise you this: any future plumbing needs in our household, we'll be calling Paschal and asking for Charlie! Give this man a raise!

lance lott

6 years ago

Chris was very professional and helpful. He explained the situation a couple of times so I could repeat the issue to my husband who was away. He resolved the issue quickly and the price was right! I would definitely recommend him and his company to others. Thanks Chris!

Tim Harden

3 weeks ago

Mo our technician was outstanding, great service!

Jerry Gray

4 years ago

Darrol was very professional and answered all of our questions with regard to our air conditioning unit to our satisfaction. We looked at three options and picked the one which met our needs and budget.

Dawn Harris

4 years ago

These folks are always pleasant and professional, and we have never felt pressured or taken advantage of. The unit they installed for us several years ago is still running like a champ, and they are faithful about reminding us about service visits. We highly recommend them.

Rachel Suman

5 years ago

We needed help at our commercial location with an air conditioning problem and Metro was able to come within 2 hrs to address the problem. Eric and Houston were very professional and were able to find the problem and came up with options for us. The problem is not fixed but parts have been ordered and we have been kept informed through the whole process. Thank you Eric and Houston for your help.

Stephen Bacica

7 years ago

The team at Big Bear is the best around.Very willing to explain your options in laymen's terms, which is very helpful. They try and work with what you have if possible.Can't recommend them enough!Stephen

D Man

3 years ago

Wyman was very professional and honest. Very easy to talk to and explained what my problem was. I will be calling MES when I'm ready to upgrade my system. Thank you Wyman and Lindsey.

David Garcia

5 years ago

Overall I'm disappointed. I have yet to realize the savings that I was told I would experience. I was told that this system would be able to better cool our house than our old system and that has been untrue to this point. We were offered a deal on a new system but l would say if someone offers a Daikin to stay away. Go with a Trane or Carrier or whatever other established name is out there on a unit. The one thing I will say is that this company is quick to respond so that's good.Updated 10/25/17...After talking with Steven the new operation manager at this business everything has been resolved. He brings a new level of service and knowledge to this company and after speaking with him and getting our issue fixed we are seriously using them again for our 2nd unit. Steven is a true benefit to this company and truly knows the meaning of customer service.

heike braxton

6 years ago

We hired the company for installation of extra register and new return upon their recommendation. 1st appointment was rescheduled, second appointment for install was rescheduled for same reason: something else came up. Disappointed. Let's see how the install goes. Also, we were quoted a price on installation of a new return and an extra register. Now we are only getting a new return for the same price.

Aaron Harvey

4 years ago

Waymon was awesome! He showed up on time and was very helpful! Nice to work with someone with such integrity! Rare these days.

Stephanie Lannon

4 years ago

Nick called and said Waymon was on his way. Weymon were very professional, knew his business, serviced my airconditioner unit inside & out. Then he checked to be sure everything was working correctly & the AC unit was putting out the correct temperature. Great service! Thank you!Tom Lannon

latosha guthrie

a month ago

John arrived, quickly diagnosed the issue and repaired in record time. Thanks so much for fitting me in with a same day appointment in this 100+ heat!

Jennie Mcconathy

5 years ago

We have used them several times & found them to be prompt in scheduling & arrival times. More importantly they are honest in their evaluations of the problem. We called once to see about installing a newer system & they inspected our system & said we didn’t need a new one. It was working & they simply added Freon. I appreciated the honesty & integrity.

Giles Wiemann

5 years ago

I got home after work at 5pm on the first day back to work as a teacher. Walked into 86 degrees. These guys worked me in that evening. My service tech Herbert was very friendly and despite it being a couple hour job he stuck with it until after 10pm to finish. I didn’t have an A/C guy before but I do now.

G. Salazar

a month ago

Yasua was very professional, informative, and informed me of minor tips in taking care of my A/C unit. Also informed me about services that would improve the cooling of my house. I will call tomorrow and check into their financing, and more services. Thank you for a job well done.

John Green

a year ago

Wion the consummate professional salesman as well as excellent technician he was pumped in his arrival he was thorough in his investigation and even provided a good estimate definitely will recommend to friends families and neighbors would rate him a 12 out of the 10 star rating super trooper

Bill Farmer

4 years ago

Josh did a great job, very professional.
He explained what he was doing in a manner I could understand. Josh was able to get our a/c up and running quickly. The service was prompt and friendly, he gets an A+ from us.

Joanne Normandin

4 years ago

Our a/c stopped working. I called at 9:30 and a technician (his name was Ezequiel and he was awesome!) was at the house by 11:15. We needed a new blower. He left and was back at 3:30 with the new blower. Our a/c was back on by 4:30. Pricing was reasonable and we received a discount since we are seniors. We definitely recommend this company.

Boyd Pease

7 years ago

Usually efficient except last a/c unit chekup the serviceman suspicously replaced a part that was close to $300 saying it was bad. May get another service to perform chekup & filter change... like I said usually efficient just questionable about replacing expensive part...

Bob Denton

5 months ago

Technicians we're great. Would recommend them.

Beth C

a year ago

Had an emergency plumbing issue and Matt Jolly saved the day! He arrived quickly and had everything under control in no time. Rates were reasonable and folks on the phone couldn't have been nicer! Walker is now in my contacts as the preferred plumber.

Michelle Petersen

4 years ago

Called today at 1:30 because of water on ceiling. They were here shortly after 2. Problem fixed and set for regular maintenance in 2 weeks. Have used Metro Energy Savers in the past and always have fantastic service.

D.S. Cook

2 years ago

Was charged for the initial visit then again for the repair several days later. Usually it’s just the cost of the repair. Then the technician comes out with the wrong part. He says that they’ll contact me to send some one else w the right part. No one calls or follows up. It’s as if I don’t exists. I’m still waiting. Beware using this company. There are too many in town to put up w that kind of service.

Elaina Atkinson Linzy

4 years ago

Carlos in the office was able to get us in queue so that a technician could come out on a Saturday. Josue arrived within 4 hours of my initial call. He was courteous and informative. Josue quickly was able to identify and repair the problem. The diagnostic fee was only $75, and compared to a $350 diagnostic fee I payed for a plumber a while back, this was quite a relief. All potential expenses were explained to me before anything was done, so I had an idea of the cost range. Josue even went above and beyond working in the rain. He also explained to me the life expectancy of my AC unit and some future HVAC industry updates, so I know what to expect in years to come. I received exceptional service at a very reasonable cost!

Robert Littau

4 years ago

Eric was really good and knew a lot about my system. His ride along was very knowledgeable as well and wanted to include me in the diagnostics. They have upfront pricing and work fast. Great job. Love this place.

James H Smith

3 years ago

What a pleasure it is having Waymon attend to our HVAC systems. He is courteous, pleasant and very knowledgeable...Thank you Waymon.

Robert Gunnip

4 years ago

Jim, my Heat/Air unit tech, was thorough & kept me looped in on what he was doing during our six month season unit check and filter change. When he was done with these maintenance tasks, he summarized to me what he'd done and asked me if I had any questions or concerns about his service today. I didn't. I told him I'd see him / Metro in another six months and call in between my 6 month tech inspections if I had any issues with the heat or air. And I will. Thanks, Robert Gunnip

Rayford Henslee

a year ago

Professional, courteous and knowledgeable. They good to answer my questions and concerns. They asked before they left if I had any addition questions. Nice experience

Michael Long

a month ago

Herbert was very professional and did an excellent job. Thank you

austin fleming

3 weeks ago

The hvac technician and plumber both came out on separate occasions to analyze and diagnose our issue. Oscar and Lewis exemplified professionalism and knowledge executing their do-diligence. They went above and beyond for customer service and we were left with the proper repair for a good price.

Sadyann Pytcher-Smith

6 years ago

I had a clogged water drain and hadn't changed my filter in awhile which made the original problem even worse. Your rep. Richard took care of both issues and was very professional and kind. You installed my air conditioning compressor 2 years ago and I will always go back to you! Thank you.

Oke Kurniawan

2 years ago

Had my AC stroke by lightning, called Big Bear, they helped diagnose the issue, unfortunately couldnt be fixed, got reasonable price for replace, they installed it very professional

Bruce Walpole

5 years ago

These guys were awesome. The repair guy reviewed all our options and helped us conclude that it was time to replace the AC system. The AC install guys were professional, friendly, answered all my stupid questions and did a nice job cleaning up afterwards. Great job Big Bear!

Steve Hennessee

3 years ago

Technician (Randy) is extremely knowledgeable and efficient in performing work. Randy is also very personable. One of the best techs around!

Deb

6 years ago

Any time you call the office they are polite and ready to help, their employees are professional and very thorough arrive on time and stay until you are satisfied with the results. I would not use any other company they are an honest business that makes their customers welfare top priority.

Jennifer White

5 years ago

Jim is the BEST !! Another great experience with Metro Energy Savers. Jim was right on time, found a problem during a routine maintenance that would have eventually caused our cooling system to fail. Fixed it, and our system is working better than ever. Thanks again Jim.
Lance Z.

Kebeh Gooding

3 years ago

Herbert was on time. He was pleasant and very knowledgeable. He explained everything he did and why. I will always look forward to having Herbert over again to look at my systems.

Al Rowland

5 years ago

I have used Big Bear several times. This time unfortunately required replacement of my AC unit. The installation crew arrived on time and had the job knocked out earlier than promised. They took great care to make sure to keep my house as clean as when they arrived.

Bowser HOA

2 years ago

Nov19,2020Daikin solutions are outstanding but can be hard to navigate their comprehensive portfolio especially when trying to figure out which pieces to combine. The versatility of Daikin is a compelling advantage in providing the right system for any environment but it is also the challenge in educating the average consumer on which one to use if they can get them over the hurdle of their relatively low market share in the US consumer household space. You need an expert to help you through this.This company is only one of two residential dealers in the local DFW area that I could find. My first encounter was great. Timely, professional and very knowledgeable. I am a local contractor looking for a solution for my own home so I'm more hands on and techy than your avg consumer. They spent time digging into my home design and the layout challenges it presents. They provided a couple options for me which I reviewed and then researched. This is where it starts falling apart. After the initial consult and quote, it has been very hard to get answers beyond the quote. Follow-up on actions promised by the company to provide were neglected. I've called the office several times which they assured me would be addressed ASAP. A week has gone by and I've now had to move my foam install date twice. The last of which has resulted in a nearly month out scheduling. This has put my schedule in a rough state trying to beat the winter. Simply put, if it weren't for the fact that Daikin dealers are so limited and they are indeed the better of the two around, I would have moved on to another. That being said, picking the lesser of two evils is never a good situation. I'm to the point of selecting Bosch systems even though the solution is weaker. In the end, HVAC is an expensive home solution which requires maintenance and support so picking a vendor who is responsive is just as important as the right brand if not more so. In this case, I'm inclined to pick the lesser product but better vendor.I've called today and voiced my frustration. I'm hopeful, it gets the right attention for my situation and other customers to follow.I'll update accordingly. Stay tuned.Update: 10DEC2020I'm speechless and gobsmacked at how this ordeal ended. As I left off above, the office did respond and jump right on my issue. We went though several iterations of errors on quotes again and lagging responses. In fairness I certainly asked more questions and research than likely any of their previous customers. They did put in a lot of time to get my questions answered. That being said, I felt horrible but we couldn't justify spending more money for a solution that was A-typical if we couldn't get timely responses nor accurate quotes so I advised them we were going to use another vendor. Nathan took the news gracefully but obviously disappointed but I told him we would try again on my next house I'm building in late 2021. Both he and I certainly learned a lot about Daikin's other solutions like VRV and the FIT so we're the better for the experience in the end. Nathan's attitude was very professional. Conner Jones however was shockingly rude. He somehow blamed me when I clearly told him the reasons they didn't get the job. His title is Finance Manager but he told me he was the GM when I asked to speak to his manager. He literally said even if I changed my mind he wouldn't do business with me. His tone was adolescent, angry and hung up. I felt horrible we couldn't give them the job but that is now changed to relief. While I have a hard time believing Connor represents Metro's leadership attitudes. I hope this finds its way to right eye's and ears. I'd put Conner back in the field and put Nathan in charge (if indeed Connor is GM as he claims). I'll continue one more push to the owner of Metro, Paul Adams.Fortunately, I've kept every correspondence and am happy to show the long trail of quote errors and limited knowledge depth they have of other Daikin solutions should this complaint be challenged. Also filed with BBB.

Pat Hogan

4 years ago

We are very pleased with all the work Big Bear has done for us over the past 8 years. He and his team are through, on time, clean and cost effective.

Randy Showalter

a month ago

Yashua was very thorough, personable, responsive to questions, and full of great suggestions. I trusted him completely with my HVAC systems, and am looking forward to having him return to service them again in the future.

Misty Bartley

4 years ago

Didn't recognize Randy without goatee. Liked the goatee. Added an impression of expertise. Fortunately I already knew he was an expert! Service request response within 15 minutes. Repairs complete within 2 hours of initial call...this is why I have used Metro Energy savers since 1986...they get here and get it fixed.

L Lacy

2 years ago

Metro Energy Savers installed our unit about 5 years ago. So, when we had an issue, I immediately called on MES. My unit was not cooling. The first technician Robert came out to fix the issue by unclogging the drain line and he was quick. He wrapped up in about 30 to 40 minutes, however, the unit never cooled. I waited a couple of hours on Saturday hoping it would cool, however, it did not. I was not happy and called MES back and told them of the ongoing issue. Candy advised that someone could come out, however, it would be considered an emergency unless I could wait until Monday. I then explained to Candy that I had already paid for a service and the issue did not get resolved, nor, did I want to wait until Monday. I needed her to resolve the issue without me paying any additional cost because the same issue was still occurring. Candy called me back and said Brandon was on his way. Once Brandon arrived, we explained in detail what had occurred and the continuing issue. Brandon took time to investigate, diagnosis, and fix the issue. He spent almost 2 hours here yesterday ensuring that our unit was cooling as it should have been. Brandon was knowledgeable, courteous, and a Subject Matter Expert in his specific discipline, HVAC. I finally had peace of mind about our unit's capabilities. Brandon Harvey saved our relationship and future business opportunities with MES. He is truly an asset and I trust him for all our AC/Heating future needs. Thank you Brandon Harvey and God Bless You. :)

John Carroll

3 months ago

David was very professional and did a respectful service. My only complaint would be the the high increase in the yearly service contract. I understand fuel costs and economy is hurting every one. But this could be a game changer for me in the future. I still would recommend for services. J.Carroll

Debbie Cabello

4 years ago

They always provide excellent service. Technicians are very professional. Shout out to Waymon for his great knowledge and expertise in diagnosing the problem!

shannon fallentine

5 years ago

I cannot say enough about this company and their service. Wayman came out, listened to me, and solved the problem. Instead of trying to sell me new equipment, and leaving me to swelter away like the first company i called, he actually heard me out, was polite, educated me on how the system works, and tried really hard to ensure i wasn't left without a cooling home. What a great experience. Thank you, Metro Energy! I won't be going with anyone else in the future.

Brenda Glynn

11 months ago

I feel they should have kept me informed if they never going to give me a discount on the waiting so long over over 6weeks for parts and repairs. So I’m very upset because they never addressed it even by today.

Martin Bilger

3 months ago

Prompt responseExcellent communicationCareful workHelpful, customer-service attitudeHighly Recommended

jeepcreeprs

2 months ago

Oscar was very professional and friendly. Great service. Helped me to understand my AC unit better and changing filter times.

lisa brown

4 years ago

Mr. Gonzales did an an excellent job on the maintenance on our ac unit. Gave us good advice on improving the performance of our ac unit.

Boling Ranch HOA

2 months ago

My tech was very professional and explained everything to me during the whole process of the evaluation of my HVAC system. He found and solved the problem quickly and efficiently and only charged me a reasonable trip fee. I will definitely call them again.

Tracy Thompson

3 years ago

I've been calling Metro Energy Savers for years and highly recommend this company. Justin is one of the best technicians that I've met--highly professional and conscientious. I will request him for my future service visits. (The dog liked him, too ) UPDATE 09/11/19: Metro Energy Savers came out again today. Very impressed that they were at my house by 10:30 am after I called at 8am this morning. Josh was excellent. My AC issue was resolved and I was back at my office before Noon. I continue to recommend this company. They are my heating and AC go-to!

Sheri Shanto

3 years ago

Great company all the way around? Honest, professional, trustworthy! They put people before profit! We've been using these guys since 2008! Highly recommend

Pamela Salazar

9 years ago

Diel was very professional and was timely on his arrival. He was very thorough in explaining what was needing to be done and also helped us identify an incorrectly installed thermostat issue that a previous AC technician from a different company had done. He also fixed our heating issue in a very timely manner. We highly recommend Big Bear Air!

Kim Roberson

7 years ago

Our unit was leaking water all over our new floors. It was late at night when we made our call for help. Within an hour our help was here. Justin was wonderful ! He was polite and informative. A couple hours later the problem was fixed. They have our business from now on

Glen Ferguson

5 years ago

I am highly disappointed in the work done at my house, by the lack of professionalism by their staff, and I wish I had done business with almost anyone else.My AC died on Memorial Day Weekend, and based on the reviews I read, I gave Metro Energy Savers a call. They sent Jared to my house, and he assured me that if I agreed to buy a new Heat Pump Unit from them, they would go ahead and either get the siezed motor in my AC replaced, or put some window units in my house until the new Heat Pump could get installed on Monday. I agreed.At that point, Jared then told me that he couldn't locate a replacement motor, and that he would have someone bring some window units out. I told Jared that the windows in my house open from the side, and that I didn't think traditional window units would work. He assured me that they would. I am glad that I didn't believe him and went out and purchased a portable AC that I could place in the side sliding window.After three hours another of their techs shows up and then looks at the windows and tells me that they can't put the window units in, and then leaves. At this point it is 10:00 PM. I asked him if he could at least help me get the portable AC I purchased installed. He said no.The next day after several hours of back and forth, they found a motor to install in my AC. That was Sunday. Monday morning the installers were late to my house. When I called in to find out where they were, I was told that there was some missing paperwork that needed to get signed and that they weren't going to be able to do the install until it was signed. I had to argue with them, to get them to roll tucks, and then just bring the paper work with them.The installer themselves were great. Though due to the late start they were unable to finish to the work. I was told they would be back first thing the next morning, and they weren't even though not all of the rooms in my house had the ducts reconnected. I had to argue with them again to get them to come out and finish the job. When they did, the work was still poorly done. With my old AC unit, the air was balanced in each room, with the new system, it is not. The AC blows super hard in the living room and in master bed room, and barely at all in any of the other rooms.When I told them about this, they said that they would need to install a new plenum box with sliders to adjust the air flow. I find this too be odd, since my old unit had balanced flow all over the house, and they didn't replace any of the duct work. Either way by the time we were done, I was so frustrated with them, that I just said fine, and I figured I would call someone else out this fall for correct issue. I thought I was going to be done with them.Well I was wrong. Over the past few weeks they have been harassing me about coming out to my house and taking pictures. Connor was very rude, and honestly I don't want any of them near my home ever again. I can say that there were some really nice people that worked for them, but Connor and Jared are both horrible, and as long as they work for Metro Energy Savers I would recommend that you avoid them at all cost.The $8000 dollars we spent with them feels like a waste of money. I feel as though I could have gotten better service, and higher quality end result from just about anyone else.****UPDATE*****The owner of Metro Energy Savers decided that while he cannot provide a phone call to discuss my dissatisfaction about how my install was handled, he can respond to my google maps review. He and his company are now trying to charge me an additional 1800 dollars, even though I have a quote for them, for 7982. Which included a thermostat that I neither wanted nor received (I made the tech take it back with him, since I already had a smart thermostat).Apparently in his mind, trying to come by my home uninvited two months after the install, in order to get pictures for a rebate, is acceptable. These guys are crooks and do shady business. They should be ashamed of theirselves.

James Kelley

a week ago

Prompt and efficient work crew had a new central a/c & compressor installed in about 6 hours and completed the same day!

John Head

11 months ago

Erick was a pleasure and did a great job. He explained the work he did and suggested some items that may need attention in the future.

Lana Metheny

a month ago

Service was fantastic. Charley Westmoreland was absolutely wonderful. He explained up front the possibilities of the problem and the cost of repair. He was efficient, clean, tolerant of our very nosy german shepherd pup. Couldn't have asked for a better experience. I will request Charley for any future services we may need.

Gloria Wallace

4 years ago

The technician Ray did an outstanding job servicing the units at my home. Metro Energy has always sent excellent workers through all the years we have used them.

Christopher Lydia

3 years ago

Very good technician. He cared about my problem and was dedicated to helping me. Mr. Herbert diagnosed my AC perfectly and assured me that your company would resolve the issues to my satisfaction. Thank you For the excellent service.

Wendy Willson

5 years ago

Diel was wonderful. Not only did he show up early but was quick at fixing the issue. Explained the process and showed me what he was doing step by step. Very friendly and out going. I will definitely use Big Bear again! Thank you for a great job! 😀

Sonia Espinoza

a year ago

We had our yearly maintenance. Oscar was the one that came to our home. I liked that he explained everything thoroughly, in a very professional way. Thank you very much.

Chris Walker

4 years ago

Randy came to my house today he was very professional extremely knowledgeable and tested my AC and even cleaned the coils.
I appreciate him for this service. As always, Metro Energy Savers is excellent.
Thanks Randy