Best Indoor Plumbing in Fort Wayne IN
Plumber
We had our drywall done in the bathroom and the work was done quick but efficient. Every other place told us they were booked out at least a week in advance and we were able to call 1 & Done and have someone come out the following day that we called.
1done-maintenance.business.site
Fort Wayne, IN
Plumber
Met with Seth to discuss options and pricing for a new Heating and AC system. Came to an agreement on price and got in the loop for installation. Seth and technicians , Kegan and Tyler, showed-up bright and early on a Monday morning. By the end of an almost 90 deg. day, my house was once again cool and liveable. The installers attention to detail and workmanship was impeccable. I would highly recommend Poormans for any mechanical issues one might encounter.
www.poormansheating.com
Fort Wayne, IN
Plumber
Mark was absolutely amazing at getting our septic fixed pipes fixed
www.ahattersley.com
Fort Wayne, IN
Plumber
I am very satisfied with Rolf Griffin. Joel Stephenson came today 1/12/22 because my furnace was leaking water. He was very friendly and courteous and solved the issue. I am very pleased with his work and I plan to continue using his services. Thank you Joel!
rolfgriffin.com
Fort Wayne, IN
Plumber
Very efficient! Great guy who went above and beyond what I ask him to do! I use Home Comfort for all my plumbing and heating needs and I highly recommend them for any needs you may have! Thanks for the professional and quality work that you do!
www.homecomfortexpertsinc.com
Fort Wayne, IN
Plumber
Mason was professional and thorough. We appreciated his quick response and good work.
www.kortedoesitall.com
Fort Wayne, IN
Plumber
Derrick Link was great! Not only did he clean and inspect my air conditioner, he took it upon himself to clean my dirty siding around it! Work above and beyond and I appreciated it! Great work ethic!
My only concern (which is why I am deducting 2 stars) is with the company policy to have the office call the home before they commit to send out the techs even though the date was set up and agreed upon in advance! This was never mentioned as a requirement that I needed to wait for a pre arrival phone call. I couldn't answer my phone because I was outside mowing my yard. Multiple call attempts were made to my phones (to their credit at least) before the techs were reassigned. However, it was ASSUMMED that I was not home and I was home!!!! Had I not come into my house for a second and noticed my calls, I would have been a victim of a no show. When I called and asked why this is done, I was told that 9 out of 10 people will not be home. Honestly, that percentage is more than likely inflated for three reasons (1) people want their heat and air fixed ASAP (2) People prepaid for this Maintenance service! and (3) peoples lives are busy and is very difficult to reschedule these things. These three reasons alone compel most reasonable people to be more than likely be home!!! I believe that the percentage of people not being home are probably reversed and the truer reflection would be closer to 1 out of 10 that are not home. Regardless, it is tough enough to have a two hour window of being at home waiting for the techs to show. Now we have the added requirement to be around the phone too? I know the techs are all assigned work in the same area for any given day for time efficencies. Therefore, they could have easily driven by my house and discovered that I was in fact home and would not impacted their time schedules significantly had I not been there.
If this policy is not changed, it would be a great business decision to at least inform your customers that even when an agreement is made by both parties relative to the scheduling of work times and days, that sitting by your phone waiting for a pre arrival call is ALSO a requirement! (No other business that I know of requires this. They simply leave an Sorry I missed you card and move on.) Great topic item for discussion at your next Korte internal group meeting. The slogan Korte does it all should apply to all phases of customer service up to and including honoring agreed upon service dates and times w/o pre arrival phone call requirements. In the past I had always thought it was a courtesy call only and I thought that it was a great customer service item! Disappointed that I was wrong when I discovered the real reason for the call!.
Who knows how much inconvenience (to both Korte employees and customers) and business revenues have been lost due to this 'less than great' policy. Perhaps a feasibility study would be helpful to determine the impacts (both positive or negative) regarding this particular policy...
Finally, TRUST that the customer will be there as agreed upon just as the customer TRUSTS that a tech will arrive!
www.kortedoesitall.com
My only concern (which is why I am deducting 2 stars) is with the company policy to have the office call the home before they commit to send out the techs even though the date was set up and agreed upon in advance! This was never mentioned as a requirement that I needed to wait for a pre arrival phone call. I couldn't answer my phone because I was outside mowing my yard. Multiple call attempts were made to my phones (to their credit at least) before the techs were reassigned. However, it was ASSUMMED that I was not home and I was home!!!! Had I not come into my house for a second and noticed my calls, I would have been a victim of a no show. When I called and asked why this is done, I was told that 9 out of 10 people will not be home. Honestly, that percentage is more than likely inflated for three reasons (1) people want their heat and air fixed ASAP (2) People prepaid for this Maintenance service! and (3) peoples lives are busy and is very difficult to reschedule these things. These three reasons alone compel most reasonable people to be more than likely be home!!! I believe that the percentage of people not being home are probably reversed and the truer reflection would be closer to 1 out of 10 that are not home. Regardless, it is tough enough to have a two hour window of being at home waiting for the techs to show. Now we have the added requirement to be around the phone too? I know the techs are all assigned work in the same area for any given day for time efficencies. Therefore, they could have easily driven by my house and discovered that I was in fact home and would not impacted their time schedules significantly had I not been there.
If this policy is not changed, it would be a great business decision to at least inform your customers that even when an agreement is made by both parties relative to the scheduling of work times and days, that sitting by your phone waiting for a pre arrival call is ALSO a requirement! (No other business that I know of requires this. They simply leave an Sorry I missed you card and move on.) Great topic item for discussion at your next Korte internal group meeting. The slogan Korte does it all should apply to all phases of customer service up to and including honoring agreed upon service dates and times w/o pre arrival phone call requirements. In the past I had always thought it was a courtesy call only and I thought that it was a great customer service item! Disappointed that I was wrong when I discovered the real reason for the call!.
Who knows how much inconvenience (to both Korte employees and customers) and business revenues have been lost due to this 'less than great' policy. Perhaps a feasibility study would be helpful to determine the impacts (both positive or negative) regarding this particular policy...
Finally, TRUST that the customer will be there as agreed upon just as the customer TRUSTS that a tech will arrive!
Fort Wayne, IN
Plumber