Best Water Leak in Durham NC

Very pleased with the service and repairs done. Making the appointment was easy; they came out the next day--not only on time but a little early! Our serviceman was Corey, who was incredibly nice and knowledgeable. Will definitely use Carrboro Plumbing again. Thank you for making this a painless experience.

David did an awesome job with our emergency plumbing problem! He came out quickly, worked to solve a tough problem that kept throwing him curveballs and get us back up and running within a few hours. Would definitely recommend and use again!

After Hours Plumbing was professional from the making the appointment through the actual work. Matt arrived on time, worked carefully and efficiently. He explained everything. Thank you for a great job.

It took awhile because of the age of some of the parts but Sam and his crew fixed it .

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

**CUSTOMER ADVISORY**

If you're considering hiring Full Stack Plumbing, a word of advice: DO NOT sign their Acknowledgement Paragraph or their Waiver of Liability and Hold Harmless Agreement!

If my experience is their standard practice, you'll be presented with those forms on an iPad for signature, after the work is done and with no advance time to read the documents or determine whether the work actually was satisfactorily completed. For most plumbing work, and particularly work on a sewer line (as in my situation), there's no way to know at that moment whether the work was properly and satisfactorily completed. Until there's been a chance to use the plumbing, any unresolved problems will be undiscovered.

The Waiver of Liability and Hold Harmless Agreement is particularly overreaching. It purports to be a waiver of ALL claims against Full Stack and its employees for ANY damage, loss or injury caused by ANYTHING they did, including as a result of their gross negligence. It also says it's a waiver of the right to bring any claim or lawsuit or seek any damages for any loss caused by Full Stack. So, according to their form, they could act in a grossly negligent manner, or intentionally cause damage, and they'd claim they're not responsible. I've dealt with a lot of contractors and contractor waivers over the years, and this is the most overreaching form I've seen.

If you're dissatisfied with Full Stack's work (as I was), and later try to reach a settlement, they'll point to their documents and say they have no obligation to resolve the situation. When you tell them you'll dispute a charge with your credit card company (a consumer's right under federal credit policies), they'll threaten to sue you. Apparently, their waiver of the right to bring legal claims only goes one way.

Full Stack came twice to clear a root ball in our main sewer line using hydrojetting equipment (they said their root cutting equipment was broken), but failed to eliminate the roots (see photos below). After their first visit, they failed to properly re-connect a sewer cleanout, resulting in a sewage spill in the forest. They charged an exorbitant amount for those two visits, without providing any estimate in advance, just a total presented at the end (their explanation for the high charge was that hydrojetting equipmenet is expensive). I then called Roto-Rooter, which was able to quickly remove the roots from the sewer line, and its bill was 1/3 the amount Full Stack charged.

There are plenty of plumbing options to choose from. If you decide to hire Full Stack, don't sign their overreaching and questionable documents!

Ken was very knowledgeable, spent time with us to determine the right solutions and brought the VDH crew same day to complete all of our projects at the best price. Highly recommend!

Great experience. Was very timely with repair. Was here quickly, diagnosed the problem and had the parts ready to go. Wasn't overly expensive either!

So happy to find a plumber who is responsive, respectful, fair, honest and does great work. Thank you Brian for a new hot water heater and whole house shut off valve. And thank you most of all for calling me back on a Saturday. Such a pleasure doing business with you.

Dan and his team are prompt, professional and very thorough. I've had them complete multiple large (and small) jobs in the two homes I've owned and won't go anywhere else for my plumbing needs. His team assessed a cracked pipe in my front yard and fixed it as well as installed a new water heater recently. Dan trusts his team and then came back personally to check their work before considering the job done. Highly recommend.

From start to finish they were easy to work with and prompt. Tramaine was thorough, polite and very professional. Would recommend to anyone else.

Cahile and has helped me resolve leaks and repairs on several projects. Excellent quality work. Will get it done!

My house didn’t have any water pressure so we called lane plumbing- jane answered the phone and got me on the schedule! She was extremely nice and very helpful in diagnosing the issue- The plumber and his crew did a great job replacing my pressure reducer valve- they were quick and efficient!!

They were able to come on Christmas Eve to fix my faucet, a last minute emergency! I was expecting guests for a huge Christmas dinner and had no water! They were prompt, professional, and very thorough. They saved me from a nightmare situation on a day when many people needed help (freezing weather, broken pipes), yet they fit me in. I’ll be using their services again!

I called MR.bailey on November 26, 2019 because I suspected that my water heater needed to be replaced. Mr.Bailey came out that same day to make sure I actually needed a New Water heater. I indeed needed one. He told me he would let me know the price the next morning. He called the next morning with a price and told me that he could accommodate me that Evening, Evening came and there was Mr. Bailey ready to install my New water Heater. I am very pleased with his Punctuality and Quality of his work.

Thanks,
Very Satisfied Customer

Dp&m was the company assigned through my home warranty company. May be an ok company for unclogging toilets, but anything beyond running a snake down the drain, I advise anyone using this company to watch the result of snaking the drain, as they will not bring anything to your attention, and will claim you need something beyond their ability, like a camera. You'll find out they (Elaine) says they assume finding something in you line, because they cant fix the issue, thus voiding the warranty company from fixing or addressing the problem further. I did not feel valued as a customer, and will never use or recommend this company. Elaine was rude, argumentative and unhelpful, just responds with this isn't our first rodeo.

There was no evidence of any blockage from the line that was run, I did not sign any report, and still have a blocked drain. Thanks for nothing, both the technician and Elaine.