Best Water Heaters Hot Water Heater in Durham NC

Left a message and no one called me back.

Very professional explain to me whenever I had questions on any parts or services highly appreciated and recommended

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Thanks for the great work and good communication between your office and us. We had two homes plumbed for natural gas and everything went well and as expected

Woke up Monday morning and found water all over kitchen counter top and a puddle of water on the floor. I have a second floor so I assumed my upstairs bathroom was leaking. Called lane plumbing supervisor said eta was a hour to hour and half. Hour and 46 minutes go by I call back supervisor says another hour his guys are still at another job. So after waiting four hours two plumbers finally showed up. I showed them where the water was and the wet towels from cleaning up the water. So the plumbers go upstairs run water in both bathrooms and come back downstairs and look in ceiling and dont see anything. They Go outside and check water meter--' oh, your water meter not running--- so you don't have a leak. This is after only after 15 minutes of inspecting. So i ask the guys to explain where the water came from and was told they don't know but I don't have a leak--I wish they could of seen the water. So they go outside said they have to call the supervisor. I'm thinking they are calling to troubleshoot the problem. Little do I know they called to find out how much to charge me. One guy comes back in and tells me ma'am we didn't see anything it's going to be $125. So at this point im irritated. So i express my concerns and asked the guy to explain why the sink cabinet is wet. I was told he feels it's wet but don't know where the water came from maybe from underneath. Then he comments maybe it's coming from your fridge. How the hell is it coming from the fridge when water was all over the counter top and the fridge is on the opposite side of the kitchen. So i express my concerns again and ask why am I paying for a problem that isn't solved. So the guy calls the supervisor. The supervisor states it's a diagnostic fee because we came to figure out the problem. So i state to the supervisor your plumber just admitted to seeing the cabinet under the sink is wet but claim I don't have a leak. This makes no since obviously something is leaking. Long story short after going back and forth the supervisor states well I can give you $20 off but I have to get my guys out of there. This seriously struck a nerve. I just waited for hours for the plumbers to arrive and had to call out of work because the eta was way off. After waiting they only spent 15 mins looking just to tell me you have no leak they don't know where the water came from. So the fee was paid and my problem wasn't solved. Oh I was told if I call and say were the leak is coming from they will come out and fix it. Lol what was the point of me calling?

First off please don't lie on our conversation because the original phone call at 9:50am mr.lane didn't go over any prices nor did I ask . I called said I had a leak think it's coming from upstairs and was told I some would be there within hour to hour and a half. I said ok and hung up after verifying my information. I honestly didn't care about the price figured I would be charged something. My issue is being charged and not getting any answers and no one showing any concern. Also if I would of know the plumber was going to call 30 minutes pior to coming why would I call after waiting hour and 45 minutes to what the eta would be. It was at that time mr.lane said it would be another hour because his guys was tied up at another job because they had to go buy a toilet. Then he informed me I would receive a phone call when they were on there way, not to worry. I said ok thank you and hung up. So no your policies is not explained to every customer maybe that practice should be put into play. Oh and by the way the water was coming from the kitchen sink faucet and spray thingy.

A technician from Joseph Rose Plumbing came out to our home a few weeks ago in conjunction with flood restoration efforts. He was super friendly, personable, efficient, clean, cared about our story and went above & beyond in working on our main level bathroom. And icing on the cake he was perfectly comfortable with our dog, Teddy! It was such a breath of fresh air. Will definitely be calling Joseph Rose Plumbing for any future needs!

Axis plumbing is a great company to work with. Being in the restoration industry, I have used them on numerous projects . They are transparent, do great work and provide excellent customer service.

Technician was great, showed up on time, office staff was awesome!

We had a great experience with this crew! 100% recommend. The work done was flawless and the clean up made it look like we didn’t just have a major outdoor plumbing issue. Big thanks to Hutch and company for helping us out on short notice!

After 4 voicemail messages we decided to move on. Not even the courtesy of a call back!

These guys can figure anything out! They seriously have their customer's best interest at heart, are honest and smart. Our basement has a sewer pump that another well-known, local company was going to charge $2,000 to vent. Drain Express found the already installed vent and fixed what was actually a very minor problem. I would call them for any job big or small. You guys are amazing. Thanks Dickey and Tracey and the rest of your crew.

I recently relocated to Raleigh and had some work done on the house that required the carpenters to remove the toilet to lay down a wood floor. It was obvious that the wax seal had deteriorated and needed to be replaced. I researched plumbers on YELP and found that CK Plumbing had excellent reviews. I called to make an appointment and everyone I dealt with was helpful and friendly. Sean and his coworker showed up at my house on schedule, re-placed the wax ring and re-seated the toilet. The charge was what was quoted. I won't hesitate to call them again for more work, or when I redo my bathroom.

Anthony was professional and courteous and took the time to go over details of a major repair. I had several other plumbers come to my property and dismiss my issue and not listen to what I was requesting. Rooter Man was professional and prompt. Highly recommend

Busted water line in the ceiling

I had a problem with my Noritz tankless one morning. On the phone, Drain Express walked me through what to do but it still wouldn't work as the fix needed someone with the required expertise. Somehow I got lucky and Dickie said he could swing over soon. I was more then delighted as he quickly zeroed into the problem and even had the right part with him on hand. Most plumbers would have to order the part. The fix was done and I now have hot water again. After using so many plumbers over the years, Drain Express now goes to the top of my plumber list in my contact files. The Drain Express plumber was professional and overall a very nice guy. I will use him and highly recommend him.

Perhaps I'm not a handyman, but I can tell a good job from bad. The story: I bought a toilet tank kit to replace the insides of the tank and I thought it would take me one hour max. Maybe the kit didn't quite fit, or maybe I'm just that bad, but at the end of the ordeal I had leaks from various places, plus, I broke the shut off valve. Spent about 5 hours laying on the wet floor. At this time, around Christmas, it's been hard to find someone to come over, especially at 9 PM. Well, they did and all I can say, it was amazing. Kind of like an emergency surgery (and in fact, I think surgery is a kind of plumbing) - full focus on the job, actually running (not walking) back to the truck for supplies. Give me the scalpel, except give me the wrench, in this case. I am impressed.

Reagan and Mike were polite, professional, knowledgeable and efficient. They repaired our toilet and replaced our kitchen faucet in less than 2 hours; actually arriving ahead of schedule. Extremely happy with their service. Will definitely use them again!

Every person I came in contact with was polite and respectful.. The technicians were knowledgeable and ontime

Edwin and his team at PK Plumbing are hands down the BEST in Raleigh. His customer service and quality of the work is stellar. It is so refreshing to do business with a company that takes pride in their work and is customer focused. In today’s fast pace, busy service market this is a rarity. I couldn’t be more pleased with my new tankless hot water heater and bathroom fixtures. A huge thank you to PK Plumbing!