Best Tankless Water Heater in Durham NC

Matt did an amazing job! He was very professional, prompt and friendly. He shared his knowledge of the problem and the solution. Great job, Matt!

This is the second time we’ve called PlumbServe to fix plumbing issues at our home. They are courteous, responsive, and affordable. The plumber, Josh, diagnosed our issues, gave a very reasonable estimate and made the repairs quickly. We highly recommend PlumbServe for all your plumbing needs.

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Never been more pleased! Guys were quick and communicative about arrival, incredibly knowledgeable and helpful about diagnosing the issue and getting it fixed as well as recommending solutions for other issues caused by the main problem. Can't speak highly enough about Ben.

Dan returned my call for a quote very quickly. He was very efficient in communicating the information he needed, replied back with a quote within the hour and got me in his schedule the next day. Charming, personable, and I would trust him to get the job done right.

Mr. Lane is very knowledgeable and helpful, as were the guys who came to do the work. Also, I love the fact that in most instances they were able to come the next day. Will definitely use again!

We had Ethan scheduled for some final plumbing work on one of our job sites. He showed up on time and had the job done quickly. Our client was happy to have his toilet and vanity sink back in working order. Will use Joseph Rose plumbing on our future jobs.

The team at Axis Plumbing was professional and did quality work. They were responsive to all communications and scheduled in a timely manner. I would highly recommend them. I wish i would have hired them when I needed to replace the gray polybutelyne piping in my house. They are very reliable!

Extremely helpful and considerate when we needed to replace our sewer line. Went above and beyond in assisting us throughout the process. We’re so grateful and would recommend them to anyone looking for a reliable and honest plumber!

Excellent service. I called on Wednesday and Mr Smith came on Thursday. I could not be more pleased with the service I received. I will definitely get his help in the future. Very honest and courteous.

Woke up yesterday with water shooting out of the side of my water heater that was 33 years old. Could not get a hold of other plumbers. Warren and Sons showed up within an hour. With me having to go to work, they completed the job and when I returned home at that night I was back in business. All this while we were having an all-day monsoon!

Zach and team were professional, courteous and very helpful in answering my questions. Looking forward to the next rain!

Very professional and knowledgeable. They went above and beyond what I expected. Already used than twice and would recommend them to anyone looking for a plumber.

I have used Legacy three times now and received excellent service every time! Two times were for outside water line leaks covered by water line repair warranty via PSNC and the other was for small things in/outside. Liz in the office is always courteous and gives your request utmost attention. All the plumbers are highly knowledgeable, professional and efficient. In my 25+ years of home ownership, have used several plumbers. All were good, but would put this company at the top!

We no longer live in the Raleigh area and rely on quality service providers to handle repairs on the house we rent out in Raleigh. In November 2016 our tenant reported that the sewer was backing up. We had Pipetechs come out to camera the line. They charged us $725 but never provided any images or written report. We assumed they did perform the camera service and had the results in their files, and we planned to have them do a repair to the line at a later date (the technician suggested we'd get about 4 years before the roots would cause a blockage again anyway).

In June 2017, our tenant reported issues with his hot water. At that point, we were still on good terms with Pipetechs (we just hadn't scheduled the sewer repair yet and didn't know we should be concerned with having no record of the camera results) so we had them come out to repair the water heater. $537 and three visits later, they called and said they'd done everything they could think to do but couldn't fix it. Our tenant was at the end of his patience so we called someone else, but Pipetechs never refunded us for their unsuccessful repair.

In January 2018, our tenant reported the sewer was backing up AGAIN. Since Pipetechs supposedly had our camera results, we (reluctantly) called them again. We asked that they provide an updated estimate for the repair (which we assumed would be based on the camera findings we had paid for a year before) because paying hundreds of dollars every 13 months to jet it out was not acceptable. Instead, they jetted the line again. My husband called and asked why we didn't get a repair estimate since it didn't make sense to pay for jetting it again when it was going to be dug up anyway, and requested the original camera results. We eventually got an estimate that was to dig out and replace the ENTIRE LINE from the street to the house, taking out a mature tree, etc. etc., which had nothing to do with where the roots were actually penetrating our sewer line (right next to the city line according to the technician who had jetted the line before). We asked for the actual footage from the camera work and were told in February they'd either get it for us or redo the camera, but they never did either. My husband has continued to work with them to resolve the issue, but they don't return his calls or emails and instead today we received a past due bill for almost $500.

I figured it was time to share this information because I see other reviews on here from more recently that describe people having similar problems with Pipetechs. Maybe if I'd written my review when we first realized we weren't getting what we paid for I could have saved others from the hassle of trying to work with this company.

Edit: Only 8 months after the line was cleaned out, the sewer drain is backing up again. The response to this review was offering to provide some credit, but we tried many times to work with them before posting this review - if they actually wanted to provide some credit, they should have contacted us directly - they sure did that when they wanted our money. We've paid them over $1700 and have absolutely nothing to show for it.

Dp&m was the company assigned through my home warranty company. May be an ok company for unclogging toilets, but anything beyond running a snake down the drain, I advise anyone using this company to watch the result of snaking the drain, as they will not bring anything to your attention, and will claim you need something beyond their ability, like a camera. You'll find out they (Elaine) says they assume finding something in you line, because they cant fix the issue, thus voiding the warranty company from fixing or addressing the problem further. I did not feel valued as a customer, and will never use or recommend this company. Elaine was rude, argumentative and unhelpful, just responds with this isn't our first rodeo.

There was no evidence of any blockage from the line that was run, I did not sign any report, and still have a blocked drain. Thanks for nothing, both the technician and Elaine.