Best Preventative Maintenance in Durham NC

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Checked heating system and fixed the thermostat that I can use it manually.
Very knowledgeable about the work he did and Very helpful giving me information that I needed to know about the system. H Joseph is a very understanding man and cares about his work and the people .

Second time we used this group! Again, they were professional; on time; knowledgeable; fixed the problem. Seemed to go above and beyond. Easy to work with.

William is simply outstanding. Always responsive, on time, communicative and takes the time to explain the problem and solution. I could not recommend him more highly.

The team at Affordable Plumbing Call Us 1st, Inc. are true professionals. Whether you have a leaky faucet, need water line repairs or installation, look no further.

From initial notification to final completion no surprises. Before Corey arrived I knew who he was and what he looked like which helps to increase the confidence factor and reduce the concern of a 'stranger' coming to my house. He was thorough and conveyed all concerns in simple terms. Thanks for a job well done!

Guy came out promptly and was really nice but they charged me almost $700 for replacing a kitchen faucet and installing a couple plugs where unused holes were. I looked up the faucet and it retails for like $80 so this just seems like an insane markup. I know businesses have to make some money but that seems like a lot. So I would say 5 stars for service and 1 for price.

Phenomenal team with great communication, quality work, and tremendous value. Recommending to everyone who asks for plumbing or HVAC work.

I recently had the pleasure of hiring Metro Rooter Plumbing Cary for their drain cleaning services, and I can confidently say that they exceeded my expectations. From start to finish, their team provided excellent customer service and quality workmanship. The price for their services was very reasonable and competitive. I had received quotes from other plumbing companies, and Metro Rooter's prices were the most reasonable. Additionally, their pricing was transparent, allowing me to understand how much I would be charged for the services provided.

Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog days of summer. AC worked perfectly through the end of the warm weather.

A few months later winter rolls around and the heat doesn't work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat.

A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice.

Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere.

After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.

My home warranty company was dragging their feet on setting me up with a service company. My issue was going on the third day. I called BF and they not only saw me within a few hours, the technician diagnosed and replaced my water heater in a few hours. Other companies were either unresponsive or trying to schedule days out. I highly recommend this company. The technician was professional, polite, and informative. A++