Best Preventative Maintenance in Durham NC

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Their service was fine. Jose was great and explained everything he was doing. They were on time and professional.

Appreciated the prompt response to a big problem, and for the tip to check with the city regarding needed repairs.

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

I would 10 out 10 recommend Mr.Eddie. he's such a kind soul, hardworking, dedicated and very professional. He helped us with out leak. I would definitely recommend him anyday and thank you so much again.

Alex Romero was courteous and straightforward about the work he was doing and gave me useful information to make sure the issue doesn't happen again.
I would use this service again

Great customer service , neat and clean , finish the job in a timely matter , I would call this company again . Thank you for having great people

On time, excellent communication, great service, have used H3 for plumbing and HVAC repair

I would 100% recommend this company! I wanted a new toilet installed. I called Frank Polk and he was very professional. Frank came on time and did an excellent job installing the new toilet. He did it very quickly! The prices are fair and Frank educated me on plumbing issues. Overall great communication and customer service.

We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!
Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.

Chris is an excellent technician with a thorough understanding of different plumbing systems. He is highly skilled and is the epitome of professionalism. Overall a great experience hiring Benjamin Franklin. Highly recommended!