Best Heat Pump Water Heater in Durham NC

David supported me in Home Depot to help select the right material for a project I was working on. He even gave me his number and told me to call if I had questions. Well I did and after several text messages and advice I was able to complete the project. When someone helps you just to be helpful says all I need to know about their character. I highly recommend working with David and will be calling him in the future when needed. You’re in good hands here.

I had a great experience with Nate, he was on time very quick friendly and professional. I will certainly be using them for all of further Plumbing issues,

Kaylee Gleason made the repair quickly, cleaned up thoroughly and was very professional.

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

**CUSTOMER ADVISORY**

If you're considering hiring Full Stack Plumbing, a word of advice: DO NOT sign their Acknowledgement Paragraph or their Waiver of Liability and Hold Harmless Agreement!

If my experience is their standard practice, you'll be presented with those forms on an iPad for signature, after the work is done and with no advance time to read the documents or determine whether the work actually was satisfactorily completed. For most plumbing work, and particularly work on a sewer line (as in my situation), there's no way to know at that moment whether the work was properly and satisfactorily completed. Until there's been a chance to use the plumbing, any unresolved problems will be undiscovered.

The Waiver of Liability and Hold Harmless Agreement is particularly overreaching. It purports to be a waiver of ALL claims against Full Stack and its employees for ANY damage, loss or injury caused by ANYTHING they did, including as a result of their gross negligence. It also says it's a waiver of the right to bring any claim or lawsuit or seek any damages for any loss caused by Full Stack. So, according to their form, they could act in a grossly negligent manner, or intentionally cause damage, and they'd claim they're not responsible. I've dealt with a lot of contractors and contractor waivers over the years, and this is the most overreaching form I've seen.

If you're dissatisfied with Full Stack's work (as I was), and later try to reach a settlement, they'll point to their documents and say they have no obligation to resolve the situation. When you tell them you'll dispute a charge with your credit card company (a consumer's right under federal credit policies), they'll threaten to sue you. Apparently, their waiver of the right to bring legal claims only goes one way.

Full Stack came twice to clear a root ball in our main sewer line using hydrojetting equipment (they said their root cutting equipment was broken), but failed to eliminate the roots (see photos below). After their first visit, they failed to properly re-connect a sewer cleanout, resulting in a sewage spill in the forest. They charged an exorbitant amount for those two visits, without providing any estimate in advance, just a total presented at the end (their explanation for the high charge was that hydrojetting equipmenet is expensive). I then called Roto-Rooter, which was able to quickly remove the roots from the sewer line, and its bill was 1/3 the amount Full Stack charged.

There are plenty of plumbing options to choose from. If you decide to hire Full Stack, don't sign their overreaching and questionable documents!

Over many years VDH Plumbing have given us excellent service. They are very prompt in responding to a call and getting the job done. They offer a wide variety of plumbing services, are very professional and reasonable. I would not trust our plumbing needs to anyone else but VDH.

Local Apex Plumber does great, reliable work. Did a great job replacing our gas water heater that went out, and other plumbing jobs around the house. If you need a plumber that you can trust to do the job right, call RDU Plumbing.

CDK came to diagnose a leak. They were on time, professional, and most importantly their company values are in the right place. They had my best interest at heart from the diagnosis through their follow up and for that I will definitely use them again in the future. 10/10 would recommend

Timothy Hair did an exceptional job. He explained everything to us. Our toilet had to be replaced and he made sure that we received what we needed in a timely manner. I applaud him and Blanton’s for a job well done.👍🏽👍🏽

Highly recommend Lane Plumbing. I called after discovering a leak in our water heater and spoke to the owner Mr. Lane himself. He had his staff call me the same afternoon to get us on the schedule for a new install the next morning. Believe the great reviews, excellent company!

Great customer service. We got an estimate and John was very detailed oriented. We are in the process of doing estimates right now before we change the whole system since it is a very big investment.

One of the worst companies I had to deal with. my installation job was given to them by Lowes, the guy that was supposed to install my stove was rude, they treat customers with suspicion, rude. I doubt the installer even knows NC code.

I’m the 1st owner of this house/system. Have reported since 2021 that very little if any air/heat blows in from two bdrms on second floor. Til today’s maintenance 8/1/23, problem still exists. Yearly maintenance has been increased to $350, replacement filters not provided and you must demand that your condenser unit is cleaned every visit. Had my Spring maintenance done in Spring, yet they schedule my Fall maintenance on Aug. 1, before heat can be checked according to Technician. Certainly will be prepared to go elsewhere once system is working as designed. I want a superior product and maintenance.

I highly recommend Bar D plumbing! I’m very impressed by the crew that completed work at my home today. They gladly answered all my questions and kept me involved in the process. The quality and craftsmanship was top notch and at the end of the job they cleaned up as if they were never there. True professionals! Thank you Jimmy and crew!

Zach did a phenomenal job! He was at my house for 10 hours straight and didn't leave until he had the issue fixed. He did a great job of explaining what the issue were and taking care of my repair. He's a valuable asset to your company. Thank you Zach!

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

When our water heater kept shutting down we tried several fixes to be cost effective and Dave and Matthew were always very responsive to quickly swing around to resolve the issue. Even if that meant coming by after normal hours to look and address the issue.

They will always shoot straight with you and I have never met a nicer person than him.