Best Drain Video Inspection in Durham NC

Over many years VDH Plumbing have given us excellent service. They are very prompt in responding to a call and getting the job done. They offer a wide variety of plumbing services, are very professional and reasonable. I would not trust our plumbing needs to anyone else but VDH.

Ryan Storey was told us the whole process then stayed around too make sure everything worked and then stayed on

We had a technician out and he took a look at the AC unit outside and said everything looked fine. After several nights of the air conditioning not working in our house being almost 80 at night we called back and asked them to send someone else out because we don’t think the first guy fixed anything or even looked at the parts in our attic. They sent the same guy out and he still couldn’t pinpoint the problem so then they sent someone to give us a quote. The quote was for over $10,000 and replaced almost everything (coils, unit, etc.). My husband and I were freaking out because if we had done everything it would’ve been about $13,000. We decided to get a second opinion from West Star Heating and Cooling and they were able to identify the problem and fix it for less than $300. I will not call ARS again.

Courteous, helpful and timely service

Great professional experience with good work

The 2 workers that performed our repairs were prompt and efficient. I would recommend WF Plumbing to all my neighbors.

I have been working with Dale professionally and personally for years! He and his technicians have always been professional and respectfully of our time and property.

This business came recommended to us highly by our next door neighbors. We could not have been more pleased. They came out the next day and repaired a big clog in our toilet. Drew and the young man accompanying him (didn't catch his name) were friendly and no-nonsense. The next time I have a plumbing issue I will definitely reach out to Drain Express.

So there are dozens of plumbers listed in the area and you never know if they are honest and competent. I got really lucky by choosing Dr Drain. I had an urgent issue with my shower faucet leaking and spraying water into the wall behind the shower. I had to turn off the water shutoff for the house. The first plumber I called estimated a repair cost of $900. I decided against them and called Dr Drain. The receptionist, April was very nice, professional, and understood the urgency of my problem. She promised to have someone here in a few hours. As promised, Ryan showed up and listened carefully as I explained my problem. It took him about 2 minutes to see what the problem was and proceeded with the repair. He didn’t try to sell me parts that I didn’t need. Total repair cost was $200. I highly recommend Dr Drain because of their honesty, competence and fair prices. I would definitely use them again.

We used Greene Hunt for some plumbing work last week, and it was easily the worst customer service experience I have ever had. Please don't ever use them. I would give zero stars if Google would let me.

We needed to have a defunct garbage disposal removed and a basket strainer installed in our kitchen sink. After noting right off the bat that a deep strainer would be necessary since the basin of our sink is thicker than the standard, the technician told me the whole job would cost $187. Once the job was completed, however, I instead received an invoice for $320. This new price didn't make sense to me because (1) it was not what we had agreed to and (2) a total of $320 for this job would have amounted to almost $200/hour for labor, and the average labor charge for plumbers is about $85/hour.

After contacting the company to correct what I thought was an honest mistake, the technician proceeded to misrepresent our initial agreement and then flat out lied to me, claiming he didn't know upfront that a deep strainer would be needed. When confronting him for lying, he became extremely angry and hung up the phone on me after running out of excuses. I subsequently made an attempt to hash things out with the owner, who surprisingly insisted on backing up his technician's lie, claiming that I had misunderstood the initial pricing agreement and asserting that I was being unreasonable for not agreeing to the arbitrary price inflation.

I've had my fair share of customer service mishaps, but never have I been treated with such rudeness or indignation, especially by the owner of a company. Bottom line: I strongly urge you to look elsewhere for your plumbing needs.

----------addendum to respond to owner's response----------

Funny how it took a public negative review to get my first apology from Greene Hunt. Actually, the technician was quite clear in how he intended to price that portion of the job, and y'all simply tried to deceive me after the fact. There was no effort made to improve the customer experience; charging me the price that we agreed to initially is simply what should have happened in the first place. When I told you that I would be mailing you a check for the price that we agreed to initially, you wrote back that I was being horribly unreasonable and sarcastically wished me a good weekend. You stubbornly waived my invoice out of pettiness, indignation, and scorn to spite me, not as a gesture of goodwill or some effort to genuinely resolve the situation. By refusing payment for the original agreement, you arguably managed to make this already unbearable situation even worse, leaving me to awkwardly feel like a freeloader and you to forego compensation for a completed job, essentially maximizing the dissatisfaction for both parties in this insufferable transaction. If you've somehow managed to make it this far down in the review, do yourself a favor and use another plumber!

Omg. I feel as if Anthony and Alberto are part of my family. Super friendly and articulate. Answered so many of my pedestrian questions about the faucet they installed. I feel fortunate to have had them in my home to install a new kitchen faucet. Worked cheerfully and gave complete instructions on the workings of the faucet. Thank you, Anthony and Alberto. You are a great duo!!!

I had a problem with my Noritz tankless one morning. On the phone, Drain Express walked me through what to do but it still wouldn't work as the fix needed someone with the required expertise. Somehow I got lucky and Dickie said he could swing over soon. I was more then delighted as he quickly zeroed into the problem and even had the right part with him on hand. Most plumbers would have to order the part. The fix was done and I now have hot water again. After using so many plumbers over the years, Drain Express now goes to the top of my plumber list in my contact files. The Drain Express plumber was professional and overall a very nice guy. I will use him and highly recommend him.

Prompt and good workmanship

Alejandro from Acme came to our house to assess a proposed water heater replacement and give us an estimate. He was EXCELLENT, quite clear and informative. He found a couple of small adjacent issues that can be fixed as part of the project. Even with the small add-ons, the estimate was in line with others. We are having Acme do the work. Thank you Alex!

New house, construction left PVC pipe fragments in sewage line causing our discharge to back up into bathtub. Panicked we called Roto-Rooter and Travis responded within the hour on a Sunday and worked diligently until obstruction was shattered and cleared. Big relief on our part and Travis could not be more friendly and hardworking, definitely glad I called them, and make sure to ask for Travis C.

It should always be this easy. We have an evening plumbing emergency and I need help. One phone call, 3 texts and 25 mins later Robert is fixing the pipe and all is well.
Quick, courteous, professional and reasonably priced.
And then the honey.
Well done Bizzy Bee, it was a pleasure doing business!

John is very kind, responsive, and trustworthy. I highly recommend their service!

Used their service to replace my old electrical water heater with Hybrid water heater, they did not finish their job of connecting the electrical cables to new water heater as cables were short, they left saying that an electrician has to do the job, which they did not give an estimate before starting the job.
They did not use CPVC pipes, did not put the water heater on existing stand, and they were asking for more to add extra CPCV pipes that are required for my new water heater.
Basically i can tell they were very unprofessional, but they charge as other professionals do. DON'T HIRE THEM.