Best A/C Maintenance in Durham NC

Great guys

Highly recommend, they are knowledgeable and take pride in doing a good job!

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

**CUSTOMER ADVISORY**

If you're considering hiring Full Stack Plumbing, a word of advice: DO NOT sign their Acknowledgement Paragraph or their Waiver of Liability and Hold Harmless Agreement!

If my experience is their standard practice, you'll be presented with those forms on an iPad for signature, after the work is done and with no advance time to read the documents or determine whether the work actually was satisfactorily completed. For most plumbing work, and particularly work on a sewer line (as in my situation), there's no way to know at that moment whether the work was properly and satisfactorily completed. Until there's been a chance to use the plumbing, any unresolved problems will be undiscovered.

The Waiver of Liability and Hold Harmless Agreement is particularly overreaching. It purports to be a waiver of ALL claims against Full Stack and its employees for ANY damage, loss or injury caused by ANYTHING they did, including as a result of their gross negligence. It also says it's a waiver of the right to bring any claim or lawsuit or seek any damages for any loss caused by Full Stack. So, according to their form, they could act in a grossly negligent manner, or intentionally cause damage, and they'd claim they're not responsible. I've dealt with a lot of contractors and contractor waivers over the years, and this is the most overreaching form I've seen.

If you're dissatisfied with Full Stack's work (as I was), and later try to reach a settlement, they'll point to their documents and say they have no obligation to resolve the situation. When you tell them you'll dispute a charge with your credit card company (a consumer's right under federal credit policies), they'll threaten to sue you. Apparently, their waiver of the right to bring legal claims only goes one way.

Full Stack came twice to clear a root ball in our main sewer line using hydrojetting equipment (they said their root cutting equipment was broken), but failed to eliminate the roots (see photos below). After their first visit, they failed to properly re-connect a sewer cleanout, resulting in a sewage spill in the forest. They charged an exorbitant amount for those two visits, without providing any estimate in advance, just a total presented at the end (their explanation for the high charge was that hydrojetting equipmenet is expensive). I then called Roto-Rooter, which was able to quickly remove the roots from the sewer line, and its bill was 1/3 the amount Full Stack charged.

There are plenty of plumbing options to choose from. If you decide to hire Full Stack, don't sign their overreaching and questionable documents!

Great service start to finish. Starting with the initial phone call to schedule, the woman I talked to was very kind and quick. They arrived that day just as they said they would. Biruk was the plumber who came out. He was also very nice and thorough and explained to me upfront what he would be doing and the cost. He made quick work of fixing the problem and explained what future work and plans we should make regarding our very old cast iron pipes. Would definitely recommend.

I called early this morning during inclement weather. We had snow last night so the roads were covered. The hot water heater at my rental property had a bad leak. Mr. Lane was very courteous and had a technician at the house in approximately 1 hour. Once the hot water heater is installed I will come back on to review how that process went.

Water heater installation went smooth and easy! Great Job!

I had a leak with my hot water heater and they fixed it within a day! I was on a trip at the time with my house sitter there, and they were very communicative over phone and text as well as sending photos and videos of the problem and fix. Pricing was very fair especially with how fast they came to fix it. Would definitely recommend and got their name from a friend who had a great experience with them as well!

I was please with everything about Streamline Services. From the first person that answered the phone, to John completing his service call.
Everyone was professional, informative and friendly. Best of all, my house is already cool. It is so nice to work with such a quality business. I highly recommend them!

Very professional and efficient work. Will call again for any plumbing I need in the future.

Very disturbed by my experience with this company. A tech came out and quoted us around $3,500 of needed work. He said our compressor was about to go out, there was mold and buildup on our coil requiring a $1,500 mold system to be installed, there were leaks in our unit, and an animal had gotten to our duct work. He showed me photos of the coil, the duct work and brought me out to see the compressor. I found the original paperwork for the system, which was put in by the previous homeowner in 2016 (!! practically new !!) and all parts were still under warranty. Called the folks who put it in and there was NOTHING wrong with the system. In fact, the tech from the company who put it in broke the seal on the coil to inspect it. Meaning, the coil had never even been opened before - thus concluding that the tech from ARS was showing me photos that WEREN'T EVEN OUR SYSTEM. Sad and really disappointing. So glad we did not waste a bunch of money on them. Please beware.

Our water heater went out and they installed a new tankless water heater. Also installed a new toilet for us. Such professional service, very knowledgeable and cleaned everything up. Did a wonderful job!! Highly recommend them for all your plumbing needs!!

Friendly, professional, courteous, on time, knowledgeable, and good work ethic. They did everthing that was asked of them.

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

A1 Electrical did a wonderful job on the electrical work for the renovation of our community kitchen. The owner, William D Taylor, listened carefully to our plans and gave us expert advice that helped us reach our goals in a cost-effective way. His knowledge and skills made for a stress-free experience as he fit his work in around the work of the other tradespeople -- and he stepped up to help community members with some DIY tasks that proved more challenging than expected. We're hoping to work with him again on future projects.

Bernie added an entire door to the a stairwell in our home. He had to build out a wall and match existing finishings/style - and he did an amazing job. It looks like the door has always been there. Bernie is genuinely honest and concerned with doing excellent work (as well as being highly talented). I am happy to recommend Bernie for any home repairs, renovations or other work!

Prompt, courteous, efficient service. They called to confirm the appointment ahead of time and were even able to arrive earlier than scheduled. They quoted a very good price for service and, when it turned out not to be needed, were very gracious and did not charge me. I would gladly call them again for service in the future.

I called them at 7:30 pm about a leaking water heater. The next morning they provided a quote and by 2:30 that afternoon they had replaced the old water heater and brought the system up to code. The manager and owner were on site and provided excellent customer service. They are a great local company doing business the right way.