Best Drain Cleaning in Anchorage AK

Jim and his daughter Emilee are a great team! They always answer when I call, or call me back fast if I leave a message. They've come when scheduled in advance, but also on emergency when I had a leaking pipe. They communicate well with their customers. Jim is focused and efficient while working. He never hesitates to explain what the problem is or how things work, which I appreciate! I'm just really happy with their service, and he will be my go-to plumber in the future.

These guys were champions. After a potentially very expensive misdiagnosis from another drain company, I called Arctic Sewer and Drain. The owner was super helpful on the phone and talked me through what was likely happening with my backed up drain. They came out the same day as soon as I got home from work and found the actual problem, which was just a clog which they cleared in a few minutes. They took the time to show me what was going on and explained everything. Took a load of stress off my mind and the price was great.

What a great company. The gentleman that owns and operates is very knowledgeable and honest. He is also pretty funny. Had a septic mainline clogged and he came out right on time and gave me a courtesy call prior to coming. He was an Incredibly respectful person, these types of people are rare in Alaska any more. I wouldn't recommend anyone else. Use AK Rooter! Thank you. Sincerely, Kenny.

Aidan with Drain Masters is Very professional and works fast .Great communication and was very proficient . In and out in less than a hour and fixed our issue ! Thank you

I can highly recommend this place. I needed my drain cleaned and scoped. I had another company quote me over five times the price. Chugach did a great job, I would hire them again in a heartbeat. They were professional, gave me a digital copy of the video of my clean drain. The cleaning was excellent. Drain looks great. Most importantly, they were honest. They didn't try to upsell me on expensive and unnecessary repairs.

Fast, respectful, good service. 5 star business

Theo was promt, friendly, and professional. He went the extra mile by connecting me to other professionals since my issue required further attention.

Very happy with the service from Burton Repair. First call was to replace a toilet and valve. We liked the work so much, we called back for repair of both garage doors. I was surprised at the variety of problems they repair.
Professional, affordable and reliable service = happy customer. I plan to call again for bath remodel. Highest recommendation.

We had our line backup on the weekend... the guy came out and snaked it... less then 72 hours later the problem came back... The second guy who came out was very gracious and apologetic, explaining what the first guy didn't do and what he should have done to resolve the issue in the first place... The fact that Denali Sewer & Drain did not try to double charge us, explained to us what the issue was, and how it should have been resolved in the first place, is the reason I gave them an Excellent rating. It's one thing for someone to make a mistake and not fix the problem... we all make mistakes... But it's refreshing to find a company that's willing to go out of their way to fix the problem correctly once they know all the facts, be apologetic about it, not make up excuses, and go out of their way to make sure your issue is resolved to your satisfaction. Based on this experience, I would highly recommend them to family and friends.

Roy was awesome

Mario - great customer service

Jeff - completed the job in a timely manner!

Thank you guys! Definitely recommend this company!

Friendly, knowledgeable, and professional. Would recommend and will definitely use again.

Awful customer service experience, probably the worse I've ever had, anywhere, with any product or service:

Trey, their customer service contact is rude, disrespectful, and not at all helpful.

Here are the details that lead me to say that:

First the company was asked to contact us to meet them at the property to go over the details of the repairs needing done and have a conversation in person. They did not do that, they just went and called after they had visited the property. Not a huge deal but not great.

Second, they were to submit to diagnosis into my home warranty within 24 hours of the home visit. Once this did not happen I and the warranty company tried reaching out (Trey is the only contact number available for the company). He would not answer or return my calls or the home warranty calls after several voicemails and texts. Finally he starts communicating but only through text with me even though I simply texted asking him to call me.

Third, he tells me via text that Mark, the technician was still working on the diagnosis and would call when it was ready. I informed him that it is required to be submitted within 24 hours, which had already passed. He only would tell me that Mark would do it when it was ready.

Trey would not provide me Mark's contact number to have the home warranty authorization department reach out to him, but then he said that Mark had already tried calling it in and could not get ahold of anyone and would try again later.

So either the fact that it was not yet ready or the statement that Mark had already tried calling was a lie.

I had the home warranty company on the phone ready to reach out and Trey still would not give me Mark's direct number, and said if they called him he could not connect them to Mark.

Instead he suggested just cancelling the service so they could assign a different contractor. I asked him to please not do that because I had an emergency water leak and needed it addressed immediately.

The home warranty informed me there is an online portal to submit the diagnosis so that should have been used instead of calling first anyway.

The home warranty offered to call the company but Trey insisted that he knew what he was doing and that they had to initiate the call so would not give me Mark's number.

He was rude and disrespectful by stating that Mark is on another job and you will have to wait for him to finish that,... I'm sorry you don't understand that

He then offered to cancel the job again.

I asked him to not cancel the job and even pointed out that despite this poor customer service I was dealing with they still had an opportunity to earn a good online review from me.

He then said I'm going to cancel this job with home warranty since we can't please you

Worse customer service experience EVER

I called on Sunday evening about a clog and told them it wasn’t an emergency and was okay with waiting until Monday. I had to work Monday afternoon, though, so first thing would be ideal.

They called me Monday morning right at 9 and Dakota and Ryan were at my door by 9:30. They were in and out, professional, efficient, personable, and reasonably priced.

We will never call anyone else for drain clogs!