Izzy Stewart
5 months ago
While they were timely and were able to come out next day, the service we received was mediocre at best. We called because our plumbing had extremely low flow, and their first fix was to replace the two most expensive things that could possibly be the issue. When questioned about it afterwards their response was “well it’s better than it was before” when our kitchen sink is still barely above a trickle. Not to mention our house was left a disaster - they unscrewed our accordion door and left it unscrewed when they left, sprayed water everywhere (and on me) in the bathroom, and left wood splinters all over the floor where they were working to name a few. Aside from the poor work ethic, they were swearing up a storm, slamming doors, and Larry was apparently so distracted that he couldn’t remember which way was hot/cold or which direction a shower head was installed. All of this and we got a bill for over $1500. When we called to talk about this, the woman that answered the phone was extremely rude and arrogant - without asking any details, she immediately told us that what we were charged was fair and there was nothing to be discussed. I work in the service industry and understand that time spent on-site is time spent and sometimes the part you think is the issue turns out not to be, but to leave it at “it’s better than it was before” is shameful. Hopefully it was just a bad day and other people don’t have this experience.
