Best Service Calls in Detroit MI

First off, I'm very pleased with the clean work they did. I have used numerous plumbers before, but Mark from plumbing now calls you back and keeps you updated on whats going on. That is an important thing for customers to be kept informed of what's going on. When he said he was going to come to my house, he was right on time. Price , was very fair. You can find cheaper, but like the saying goes.......you get what you pay for. He even assured me if anything was wrong after he left, to just call him back and he would be right over. I would definitely recommend them. He's our go to plumber now.

Technician Jerry/ jay service was very excellent.
He was very friendly, professional and knowledgeable.
My main drain was clogged up caused flooded basements and I call waterwork plumbing in Frendale on Saturday and Jerry show up to my house within hour and took his time to do the job and very friendly explain me everything he done.
I really appreciated Jerry/ jay awesome customer service.

We had them come out to replace our water heater. They were very prompt and called before they came with an ETA. As a new home owner they explained everything to me and were honest about cost. They were very efficient, professional, and personable! I would definitely call them again if the need arose!

Initial calls with office was professional and great. I was offered same day installation which is great, but couldn't take advantage of due to work. I was then told Monday 12-3. I explained that I have to work and asked about Tuesday because I was off. I was asked what time I had to work Monday because they could come earlier. Great, I told them I had to leave between 1:00-1:30, at the latest. So I was given a 9-11or 12 timeframe and told she would let them know to aim for closer to 9. I get a call at 8:30 on Monday to confirm and told he should arrive between 9-10 or 10-30. So around 1015 an elderly gentleman man arrives ( withask but no show covers) and I think to myself I wonder if he'll be able to carry the toilet upstairs. To sum up the first day from 10:15-2p (yes over the time I specified), he has to make 2 trips to the hardware store and then tells me he'll be back later to remove old toilet because he needs to bring a dolly. And yes he did struggle getting the toilet upstairs. I was praying he didn't fall and hurt himself. Not only did he not come back, he didn't even call to say he wasn't coming back. I called the office the next morning to inquire about him and about him caulking around the toilet which I noticed he didn't do. After getting a call back from the office to say he worked late the night before, he's on the way, he shows up 1.5hrs later. He comes in with a large garbage bag, a dolly, and my mail 🙄 because he noticed I didn't get it. He goes upstairs and gets to work. I hear him coming downstairs. Once he gets in my living room I walk in there and see he's dragging the toilet across my floor. It's not on a dolly and not in the trash bag. There are white scuff marks and drips of water on my hardwood floor. I immediately ask, is my carpet wet?! 🤬 He says no, that he emptied it in the garbage bag he brought. He then goes upstairs, gets the bag and proceeds to now put the toilet on top of it. After he leaves, I call the office to complain. Kristine is again very nice and apologetic, explaining that's not how it's supposed to be done and that it was probably too heavy for him. Also she said that they probably should have sent one of the younger guys out. She said she would call the owner and get back with me. She texts (always a bad sign when they go from calling to texting) me hours later to say that they will have my carpet cleaned and to let her know a good time. I reply. Next day she replies that someone will be out the next day to clean the area. I ask for a timeframe, no response. I text again the next morning. She finally says he's picking up the cleaner and headed to me. By this time I see that the toilet is leaking and the caulk job is horrible. 🤦🏾‍♀️ Do you know they sent the SAME elderly man to come clean my carpet?! He then tries to explain that the water was clean that spilled?! 😂 Sir, if you pour clean water into a dirty toilet, it is no longer clean. Plus I can promise underneath that toilet wasn't clean! And you dragged it down my carpeted stairs, family room and scuffed my hardwood floor. He then proceeds to fix the leak and clean the carpet in my family room. I'm irritated more now and say well can I take it upstairs and clean it myself. He finally say, I'll do it. He still didn't do the stairs, just the landing. 🤦🏾‍♀️ I was over it and just done. No f/u call or text like after the first day to ask about satisfaction. I was referred to this company and had already referred them to another family member based off the compliments I heard. I went back and told them to go with someone else. I have other work that I need done and had someone else came out to rectify this issue properly I would have continued using their service. Hopefully they know now to maybe send this gentleman on 2 person jobs or jobs that don't require heavy lifting.

John came out to help us a couple hours ago and did a fantastic job! He not only did the work required for our shower. He also encouraged me to come and look over what he had done so he could teach me how to adjust something minor if needed, without having to call them and get charged. Plus the price was super fair for the work done with no attempts to gouge or inflate. Dispatch gave great customer service, were flexible when I needed to change my appt, and called to let me know when John had been dispatched and was on his way. We've used them at least three times now and have been very happy each time.😊

My main drain backs up every year! Bison is my definite go to company. They are friendly, ALWAYS on time, knowledgeable, & the prices are good too!!

good service nice prices

I called Five Guys to remove two bolts out of my toilet that were rusted to the point a normal tool couldn't remove them. They brought 3 men and a Sawzall to do this tiny job. Not only did they scrape my toilet up so bad that there are brown marks on it that can't be removed, they cranked the new plastic toilet fasteners so hard they broke one. Told my husband it would be $125 cash only on the phone, even though website says they take checks and credit. He ran to the ATM. Once they completed the job, they told him $189 and he can pay whatever way he wants. So it all seemed way over priced and shady to basically have my toilet look horrible and have a broken piece in my new toilet seat. My toilet was pristine white before they started. Their solution was,, You can't see it when the toilet seat is open. Picture attached for reference. My husband paid cash and there was no receipt given but by the time this whole incident occurred, he just wanted these people out of our house.