EXTREMELY UNPROFESSIONAL, DISRESPECTFUL, DISCOURTEOUS STAFF, with ZERO SOCIAL SKILLS! They refused to identify themselves by name when I called; refused to disclose the name of the owner, when asked; and, hung up on me when I asked too many times for the name of the owner. When I asked with whom I were speaking, the response from the first male individual was, What can I help you with? When I asked if he were the owner, his response was the same. I explained that I was a customer and needed to address a situation with the owner. When I asked with whom was I speaking, I was hung up on. When I immediately called back, a woman answered. Thinking I would be received more respectfully, I politely asked her with whom I was speaking. To my surprise, her immediately response was, Why!? At this point, I asked for the name of the owner at least 3 times, in effort to address not only my initial concerns for calling, but now the unprofessional attitudes of the staff as well. At the time of this writing, I still have no idea who owns this establishment. Apparently, they appear more content with generating a quick $95 service call fee, than they are analyzing plumbing problems and earning $1,500 to $2,500.Where this all began is that I was looking for my 3rd opinion and estimate to re-pipe the plumbing from rusted out galvanized metal pipes in one bathroom. After explaining my problem in detail, I was told the cost of the estimate was $95, which would later be deducted from the total cost of repair, if I hired them to do the work. Instead, Drew and Becker arrive on the premises and tell me it will cost $145/hr for an exploratory estimate, with no approximation of how long it could take to explore. Huh??? How does a professional not have even a clue as to the approximate time it would take to tear through a specific length of drywall and estimate how long it would take to replace the galvanized piping behind that wall? After repeatedly seeking clarity, the closest these 2 professionals could commit to was, No, it would not take 24hrs. Anything less than that, 2, 4, 8, 10, 12 hours, etc., they would not give me answer. Was I supposed to say, Okay, go ahead?While they were driving off, I called the office back to get clarity on what I should have expected from the visit. Their staff was horrible! They were evasive when I asked to address a concern with the owner; unwilling to disclose who was in charge; and most importantly, unwilling to assist a customer who wanted to do business with them. It seems as though they are content making $95 for just coming out.Obviously, the $95 will not break me. Otherwise, I never would have sought a 3rd opinion and estimate. However, I am certain this post documenting my experience with them will cost them a lot more. If nothing more, they definitely lost an opportunity to earn more than $95 from me. Not a significant amount to pay to discover who never to refer or do business with.It is interesting how the reviews from the web, such as HomeAdvisor, Angie's List and FB are inconsistent with those of the Better Business Bureau.Don't take my word for it. Experience them for yourself.