Best Faucet in Denver CO

Very fast and professional service. we had a problem with our toilet. We called and did not have an appointment scheduled, he for us in and had it fixed within 20 minutes very nice guy, highly recommend.

Rude and unprofessional. I asked questions on the phone and the guy answering wouldn’t answer them, just kept asking me “have you ever had service with us?”… then, “can I get your name?”Clearly this company is more concerned with marketing than customer service. Terrible initial interaction and I decided they weren’t worth my time. Do better!

Too bad I can't rate Hurricane Drain with ZERO stars! Inept and irresponsible. If you have any plumbing service needs I would strongly urge you to call almost anyone else. Without a doubt among the most frustrating and disappointing interactions with a service provider that I have had in over 20 years as a homeowner in the Denver area. If you want the whole story, read on, otherwise just know that there are many better plumbing options in the Denver area than Hurricane Drain.

This saga began in June when we had a toilet with a slow leak along the bottom of the commode. We had a small amount of water damage to the wood floor immediately beneath the toilet - maybe 8 square feet in total - probably a bad wax seal around the flange we thought. Called Hurricane Drain and a plumbing tech came out and informed us that we had a problem with the soil pipe and the flange had been set too low. The water damaged wood floor beneath the toilet was going to be an issue but he suggested that he install some spacers to correct for the distance. OK - seemed reasonable, so we took his recommendation and thought we would plan to have the floors refinished in the whole main floor of the house. A couple of days later he returned to install the spacers and the toilet promptly began to leak into the basement and along the floor between the hardwood and the plywood flooring - seeping into an adjacent dining room area that promptly warped and cupped. We immediately took the toilet out of service and drained it as we were leaving for a 3 week vacation trip. Upon return, the dining room floor (as well as adjacent hall closet floor) was an undulating creaking disaster. I had a number of email exchanges and phone calls with the local business manager, Cindy, who was willing to take a look and see what they could do. Hurricane sent their lead plumber out to look and he was very circumspect asking in essence, how do we know that the floor wasn't like this before? I've had half a dozen hardwood floor folks come out and say without equivocation that the toilet fix that Hurricane provided caused the extensive damage in the dining room. Three such estimates were provided to Hurricane and they essentially choked on the amount of damage (~$1K). Hurricane sent out a guy on a second visit who told me no doubt that the damage was recent and related to toilet fix. Apparently he has since changed his mind.

Shame on me for not making him write that down for me as Hurricane has since come back to me and said that they don't think they were negligent at all and that they aren't going to do a thing to make things right. In a phone conversation with Cindy, she indicated that the plumbing tech would have his paycheck docked for the damages because he didn't do what he needed to do to protect himself - I guess that means he should have checked the adjacent room floor to ensure that a customer wasn't going to game them. Amazing enough of a business practice to not stand behind your own employee, but to shirk your responsibility to your customers is inexcusable. To be clear, I was never asking them to repair the existing floor damage in the bathroom, just to correct their employee's repair job that has resulted in well over $1K of damage. Cindy told me that if the damage was less than it was, she could act on her own to do the right thing. Since the damage was more than she was authorized to approve, she had to take it to her boss. Mistakes happen - what counts is how companies respond to those mistakes. Thanks Hurricane for providing me with an expensive lesson in how not to do business. Now I’m off to the Better Business Bureau to file a complaint.

Jason was amazing... it was around 5pm on Saturday night! We had been working all day on braking down our saltwater tank and had hooked up the hose to rinse it out. Water was shooting out everywhere so I decided that I better check the crawl space to make sure nothing was leaking. And boy am I glad I did. We had a puddle of water, but it wasn't all from the hose. Apparently our drainage pipe from our kitchen sink was cracked and had been leaking, for who knows how long into the crawl space! I immediately called a plumbing company and they couldn't get anyone to the house until Monday at noon, so I called another company and got the same answer. I saw Iron plumbing and thought well it's worth a shot and Jason answered! I explained the situation and he told me that he was in Brighton...we live in Littleton!..but he would head out to us as soon as he possibly could. I felt a wave of relief pour over me. I figured it was going to cost me an arm and a leg so I asked how much and his response was extremely reasonable and perfectly affordable. When he got here and found out that not only was the drainage pipe cracked in not just one spot but two, he also discovered our hose pipe had frozen and cracked also! He went right to work and he worked so hard! For hours! He had everything he needed to do the repairs. He was such a kind man and he really cared about us and our situation. He stayed well past midnight to ensure that we had the ability to have running water in the morning. He was very professional and extremely kind and generous...honestly we have been so stress doing a house remodel and breaking down a 90 gallon saltwater tank so we can get new flooring I really think I may have cracked if he hadn't come to rescue us! Thank you Jason! You did an amazing job for a very reasonable price! And we will always remember you coming to help us. We have your number on lock now and we definitely will be using your skills again.. if I could give you more than 5 stars I would.

Mile High Plumbing, LLC - Robert was very professional and friendly. He is knowledgeable and shares his expertise and experience readily. He gave helpful advice to address any possible future issues. That said I am confident there won't be any because he also stands behind his work. Quality service at a fair price, I can see why they do well with their local, repeat and word-of-mouth clients. Have a great Vacation Robert!!!
Regards,
Richard

We had a water heater replaced by Todd's in March and in May it stopped working. We are new home owners and this was out first ever water heater replacement and we were not sure what went wrong. I called Todd's memorial day evening and chris answered to ensure they would come the next day and make sure everything was working. My husband was home to meet Allen and the tech and they discovered it was our sump pump. This was not even Todd's problem, yet they went out of their way to drain the water, light the pilot light and help us move forward. My husband not only mentioned once, but twice how impressed he was with their costumer service. Thank you Chris, Allen, the techs and the lady answering the phone during the day for being so absolutely amazing at your job. It may not always feel appreciated in this day in age, but know that to my husband and I your helpful kindness does not go unnoticed. I would recommend Todd's services any day to anyone. Thank you for all you represent and all the work you do. I wish i could do more than write a review on how great the service was at Todd's.

The worst service I've ever contacted. Falsely promises a very convenient appointment date/time. No call no show. Sends out a different appointment time out of nowhere after missing the first appointment (which they also don't show up for or call). No communications whatsoever. Extremely unprofessional. Called the office multiple times that no one is coming to the appointment. They just keep saying they'll get someone to call me back to give me an eta. No one ever calls back, no one comes to the appointment. This business is a joke.

RUN AWAY FROM CROWN PLUMBING AS FAST AS YOU CAN!!!!! I hired this company to fix a gas leak at 1319 North Detroit and they FAILED miserably. I paid them $1,112 as they said it was repaired.....Excel shut the gas off immediately because the job was not done so poorly. Not only did CROWN NOT RETURN TO FIX IT, they continue to ignore my phone calls. My tenants are now staying in hotels until I can find another company to do this simple repair. DO NOT USE CROWN! FILING COMPLAINTS IMMEDIATELY!!