Best Gas Units in Colorado Springs CO

DO NOT USE ONE SOURCE! Nearly a year of gaslighting, ghosting, and awful customer service. If you've had them in your home telling you that you need a new furnace (or any other appliance) get a second opinion.Unreliable, unprofessional, and unethical in every way. After using fear tactics to get us to buy a new furnace they left us with an active leak in our HVAC venting through our attic that caused water damage. They acknowledged the leak and said they would fix it but never followed up. It was incredibly challenging and frustrating to hold them accountable and get them to show up to do the fix. When they would show up they would check the attic space and roof and tell us they were sending a tech out to perform the fix. Every time a tech showed up he never went into the attic to fix the leak, instead he would go on to our roof and seal the vent cap which literally did nothing. After a drawn out back and forth over the phone to get someone to our home, into our attic space to fix the active leak, we were told We've done everything we can for you. You need a new roof. We ended up calling a different HVAC company and had the fix done within a few days and spent $1000 (not including water damage mitigation and repair) when One Source should have done it in the first place months before. Multiple times they have been delayed on their appointment times and no-showed on us without notice costing my husband and I hours of PTO so we can be home waiting. All of this is truly the tip of the iceberg of how awful this company is and much they do not respect their customers.Update - we had our furnace replaced in February and now in December we are still waiting on them to fix some electrical work that did not pass inspection. My husband and I call weekly to get someone to show up so that we can pass this inspection and they are still not sending anyone over to complete their work. We have started receiving noncompliance letters from Pikes Peak Regional Building Department and One Source will not follow through.Additionally, in an attempt to do right by us One Source did follow up a few months ago saying they would upgrade our electrical panel free of charge. Someone in a Porsche showed up to our house talked through what would need to happen then took down my email to send a record of what they would be doing. Never received an email. A few weeks later a new manager showed up, said he cleaned house with unreliable staff, again talked through what they would do for us and said it depended on the Colorado Springs Utilities to get us scheduled but he would follow up with them and us. Never heard back. Worst

My fiance and I bought a house June 29, 2020, in our contract we requested the HVAC be cleaned, serviced, and insured it was operational. The sellers used Oakview Mechanical to take care of the request and they paid $886 to Oakview to insure the HVAC was cleaned, serviced, and operational along with a few other odd jobs. It was summer so of course the first 2 months we did not use the furnace. Yesterday, September 8, 2020, we turned on our heater and it was NOT working.

I made a call to Oakview Mechanical this morning to see if they would come out and look at it since they signed the invoice saying it was operational not even two and a half months ago. They said they could send a service man out for $89. I mentioned that they worked on it a little over two months ago and claimed it was operational. They then went on to say they do not guarantee operation of any of the units they work on, unless you call in within 30 days.

In other words, if you hire them...they service your unit, sign off that it's operational, and 2 months later after NO use at all...tough luck. DO NOT waste your money. The customer service was rude and unprofessional. They obviously do not back the quality of their work. Oakview Mechanical guarantees their work for 30 days and anything past that you better be prepared to pay them for sub par work all over again. It honestly shocked me that the seller paid good money so we could have a operational HVAC system just for Oakview to say it was operational for 30 days. How do you claim a system is operational, clean and service it, just for it to be not operational when turned on!!!

I would recommend taking your business elsewhere. After I got off the phone with Oakview, I called WireNut and told them what was going on with our furnace (since they were the ones who installed it in 2015). They offered to send someone out and assured me that they would honor any warranties that may be in affect. The customer service was spectacular at WireNut and they obviously back the quality of their work, even 5 years later.

Rob was very helpful and patient. Answered all my questions. I felt comfortable with him and what he told me.

Very professional and did great work at a good price. Would definitely work with them again.

Used to use this company but after the last visit, I'm switching to anyone other than HPE. Contractor came, partially fixed the problem, and then charged me 3.5 hours for what I recall was maybe 2 hours at the house. 45 minutes of that time owed to the contractor having to go to the store to buy parts. After partially fixing the issue, charged $540 dollars. Then, have an estimate of $500 more dollars to fix the rest, owing to a bad wire that must have become disconnected in the crawlspace. $500 for a wire?? Called for a second opinion from another vendor, they inspected, tested wires and found wires intact, with thermostats being the problem. They had to undo everything HPE did to fix the problem, which did NOT include $500 for a wire. How can you provide an estimate and cost of a problem you didn't even personally check in the first place? Proved to me HPE is ripping folks off for time and labor, for parts, and for notorious 2nd or 3rdvisits required to fix what other companies fix the first time. I do not recommend and if I could give zero stars, I would.

I can't say enough good things about the team at Comfort by Design. Our experience has been exceptional from beginning to end. Initially Scott spent time with me going over options and helping me to make decisions on our project. Our heating system needed to be replaced and we had an AC system installed. Jeremy and Mike arrived promptly and as expected. They installed the system efficiently and left the work area clean. Jeremy walked us through the installation and maintenance with professionalism and competence. Joe, the electrician is extremely knowledgeable and gave us great advice on our lighting and electrical needs. David, the plumber was efficient and was quick to make requested changes. All in all, the team was responsive, professional, competent and demonstrated great customer service.

I bought a house that Affordable Plumbing had installed a new furnace into. They were very professional and prompt during the install and followed up with permit inspections. There was a hole in the rear of the exhaust duct after inspection that they had noticed and eventually sent Paul out to fix. He went above and beyond and was very friendly to our dogs :) Every person I talked to in the process was quick, professional and helpful. I will be getting a bid from them to replace my water heater when the time comes too.

Scott came out, knew exactly what the issue was and fixed it proficiently, expeditionary, and most importantly-professionally. I will definitely be using Home Heating for all my future HVAC needs, and will also be referring them to all of my friends amd family in the surrounding area. Thank you!