Description
Call One Source Home Service whenever you need an expert plumber, electrician, or HVAC technician. We offer comprehensive plumbing services, which means we are here for everything from drain cleaning to water heater repair to sewer problems. On the HVAC side, we also excel at air duct cleaning, furnace repair, and A/C repair. You don't have to live in an uncomfortable home. Give us a call and we'll get your home running well again, just as it should. We'll stay until you are fully satisfied with all the work we've done.
SERVICES
Drain cleaning, Plumbing leak detection, Sump pump repair, Plumbing Remodeling, Plumbing Repair, Sewer Line Repair, Sewer Line Replacement, Tankless Water Heater Installation, Water Heater Installation, Water Heater Maintenance, Water Heater Repair, Electrical power restoration, Electrical wiring repair, Ceiling Fan Installation, Electrical Panel Services, Electrical Repair, Emergency Electrical Services, Generator Services, Lighting Repair & Installation, Outlet and Switch Repair, Thermostats, Wiring & Rewiring, A C Repair, AC Replacements, AC Window Units, Ac Maintenance, Air Conditioning Ac Repairs, Air Conditioning And Furnace Repair, Air Conditioning Maintenance, Air Conditioning Repair, Air Duct Cleaning, Air Purification, Appliance Installation, Boiler Installation Heat Pumps, Boiler Replacement, Boilers Heat, Central AC Systems, Drain Repair, Duct Work, Ductless Mini Split Air Conditioners, Electrical And Plumbing, Electrical Panel Wiring, Electrical Repair, Electrical Repairs, Electrical Work, Emergency Electrical Service, Emergency Plumbing, Emergency Repairs, Evaporator Coil, Furnace Installation, Furnace Maintenance Service, Furnace Replacement, Furnace Tune Up, Furnaces Furnace Repair, Generator Installation, Heat Exchanger, Heat Pump Replacement, Heat Pumps, Heat Pumps Heat Pump Repair, Heating Air Conditioning, Heating Air Conditioning Service, Heating And Cooling, Heating Furnaces, Home Comfort Systems, Home Heating System, Home Services, Hot Tub Wiring, Hvac Repair, Indoor Air Quality, Installation And Replacement, Installation, Service, And Repair, Military Service, New Air Conditioner, New Boiler, New Installs, Oil To Gas Conversion Heating, Operation And Maintenance, Outlets And Switches, Packages Terminal AC (PTAC), Plumbing Installation, Plumbing, Hvac, Programmable Thermostats, Regular Maintenance, Residential And Commercial Air Conditioning, Security Lighting, Security Systems, Service Calls, Sewer Line Repair, Sewer Line Replacement, Storage Tank, Sump Pump, UV Light Systems, Water Heater Installation, Water Heater Repair, Water Heater Replacement, Wiring And Rewiring, Emergency AC Repairs, Furnace Repair, Heat Pump Repair,
Reviews
Word to the wise: won’t keep appt, won’t show up on time, won’t take or return calls unless it benefits them to do so, so high priced they can ‘offer more than a 50% discount’ but then won’t honor the discount.One Source took over customers of the company Heat Depot which is how I found them. As a condition of the sale of my home where Heat Depot had installed a mini split HVAC system 5 years ago I was required to have the system serviced and repaired as needed. After a postponed appt and a 6-hr late show by the tech eventually I was told the repairs were extensive and expensive but if I would agree they could offer me a discount from $4500 to $2000 (imagine the mark-up!!) if I would hire them to do it right away. When I did not confirm immediately (because I had to have it approved by the realtors) they were no longer able to be reached nor responsive to any request. Almost lost the sale of the home which thank goodness another HVAC Co stepped in and were honorable. Won’t ever need anything from One Source again. Life is too short to get frustrated over an unkept word.
Octavian Avila
6 months ago
I bought a system 3 years ago and they were great. Coral did amazing but now they are terrible. I was give a maintenance program to keep the system running but it’s used as a sales pitch even if the system is fine. The goal of maintenance is to keep it clean to keep going not sell something. The last couple appointments were completely missed so poor communication, but hey it’s free so I let you come in again. Here’s the problem. Your sales rep was very loose on their morals. He came in just for a routine inspection. Please note that everything is working fine with the system. He went over all the things that could happen as a doomsday sales pitch and gave me this high quote. When we finally broke it all down he said that there might be a problem with the internal switch I said I’m not going to fix it if it’s not broke. He said smugly “well good luck with that”. And then the next day after he leaves, it’sshort-circuiting cutting on and off and this never happened before. So I went to YouTube checked out the system found out how to find out ignition switch how to unscrew it take it out and clean it off. It was extremely loose. I have no doubt in my mind that he did this on purpose. I fixed it. It is now January you guys came out in October and there’s absolutely no problems with it. Don’t use this company
Overall I am very satisfied. The products installed are quality and are working perfectly. However on the original install day, the electrician showed up without the correct parts. I was told he'd be there the next morning at a certain time but was 45 minutes late the next day without informing me. I had to call customer service to see what was going on & where the techs were. I understand things happen but I think the customer should be given a courtesy call. Also my thermostat seems to possibly be malfunctioning and I've called in 3 separate times only to not receive a call back. I even spoke with someone today (Saturday) and was told he would get back with me on Monday. The products are great but so far I'm not impressed with the customer service.
Jessi is an amazing rep! He was great in explaining the furnace tuneup as well as giving us praise for other improvements we have made to our HVAC system. He notice how dirty our air filter was with it only having been replaced a couple weeks ago. We then talked about our allergies and my mother in-law being on oxygen. From that he recommended improvements to improving the air quality. In addition we asked about whole house water filtration and softener system. From there is when Jesse and the manager (sorry forgot his name) showed us that it’s not always about the sale, but taking care of our family was very important to them. They ensured we were able to afford the system even if the finance company is being difficult. Which we have never experienced before.
Jeanette McCormick
3 years ago
Tom was very professional and courteous. He took the time to show and explain his findings. He discussed options for repairs needed without any pressure. We are very satisfied customers and would recommend your services to others. Thank you very much!
Walker was my technician and did a fantastic job servicing my AC. Showed up on time and was extremely friendly and efficient at his job. Very happy with my One Source experience and will continue to use them for my HVAC needs.Strongly recommended.
Nick Nordstrom
3 years ago
Although I didn't have any work done by these guys, I will say the technician was honest and open about what needed to be repaired. He said he could quote me, but that it would be an easy fix for myself. Appreciated his honesty and will definitely use in the future for my electrical needs.
Dylan and Brian came out on super short notice to check out my AC. They checked components one-by-one and explained the rationale behind each step until they found the issue. They went ahead and checked a few other things they felt were worth checking, and determined there wasn't much else that merited attention (instead of trying to spook me into paying for a bunch of stuff I didn't need).I have zero reason to go to anyone else for any future needs around my house, especially considering the scope of services this company offers. I 110% recommend these guys
Andres is my tecnhnician he did a great job today 👏
Ramiro Rodriguez
3 years ago
One Source was great. I called them to clean and tune my furnace and a/c and the guys that came over did a great job. They explained everything in details, showed me pictures of everything they thought was important, were very professional, and did a great job all around. Next time I need to service my furnace and a/c, I am calling One Source.
Arthur Clement
7 months ago
One Source was able to come out to our home and get started on repairs right away, thank you Justin, Troy, Bryan and Alex!
UPDATED Review: Unfortunately, after getting 2 other opinions from different HVAC companies in the Springs, the problems that One Source found with our HVAC system that were causing serious safety issues in our home, actually turned out to be non-existent. One Source wanted us to pay $14K for a new system (time-sensitive according to them), and according to TWO other HVAC companies, that is absolutely not necessary. I sincerely hope that this was just an error in diagnostics on their part, but I know I will never use them again. I could go into detail with what we were told, but the bottom line is there are far more trustworthy HVAC companies out there.
Scott Hilliard
2 years ago
On Monday I called One Source to look at my leaking water heater. They sent Jory Loss and an assistant over that afternoon. At the time I was pretty impressed, in retrospect perhaps it was a sign of things to come. I was told I needed a new water heater, which I already suspected. They would need half the cost up front, and promptly charged my card for $1,795. While this seemed really high, I know water heaters can be expensive, and I didn’t really know any better. They scheduled to install the water heater the following day, Tuesday, between 11:00 AM and 2:00 PM, and sent me a text to confirm.Tuesday came and went, and nobody showed up. I never received a phone call or a text to tell me they were going to be late, or that they would have to reschedule - nothing! So at 4 PM I called the office to find out what was going on. The girl on the phone apologized and told me that she had no idea what the problem was, but she would find out and call me back the next day to reschedule.Wednesday came and went and I never heard from One Source. By this time I am getting the feeling that this is not a reputable company, and if this is how they do business then I can only imagine what kind of work they do, so I want out! I called them on Thursday to cancel the job and ask for my money back. I found another well established company to do the work for HALF the price One Source tried to charge me. It’s been a week, I’ve called One Source everyday, and I have yet to get a refund. I am currently talking to a lawyer to explore my legal options.If you read this and choose to use this company anyway then I’m afraid you deserve what you get.
This is the worst company I have ever worked with. Scammy. Doesn't actually do their job or if they do it's wrong and/or poorly done. I would actively recommend against this company, not sure not recommend them. I had to get a lawyer on retainer before I actually got them to fulfill their portion of the contract to begin with, and am currently shopping other companies to take over for my needs. This is the worst company in the Springs.
Rebecca Stier
4 years ago
Aaron showed up promptly at the time that he said he would. He was very prepared, straightforward, very personable and really knew what he was doing. He also went above his duties and suggested that since my humidifier wasn’t working that an appointment for a plumber was needed to ensure that it was done right to understand why the water wasn’t flowing to the humidifier. Great job and thank you so much.
Larry Killam
8 months ago
Nathan was very polite and professional. Answered all my questions and found a problem with my return vent. This problem would have degraded my new furnace but Nathan got me in touch with the right people and it will be fixed ASAP. Nice
Adrian Chapman
3 years ago
So far so good. All things considered, we're on the way to a marvelous conclusion.The crew (2) finished in 2.7 hours and the range works perfectly. My only concerned is that I haven't received any of the promised documentation. I never received a written estimate, an itemized bill, nor a paid-in-full receipt.
Final review 12/6/21The company that came out extracted the water from the carpet and cut out the saturated pad, dried out the basement over 2 days and picked everything up, saying another company would come to repair the pad and fix the baseboards and everything that was torn up initially. Come to find out, the other company was going to charge for this service, when it was supposed to be One Source who covered it due to their mistake. After a lot of back and forth between the carpet company, and the company that dried out the mess, I tried to get ahold of the technician as he was the contact who needed to get with the carpet company. I never heard back from either of them, leaving our basement unfinished. We ended up doing the repairs ourselves. I would NEVER recommend one source for any reason.New review 11/1/21Our water heater inspection was scheduled for the Monday following the installation. When I got the call, I went to turn on the basement lights and make sure he had access, only to find that water had been leaking from both water heaters, presumably since install 5 days prior. The carpet in the basement was drenched, as well as some insulation where the water heaters sit. We had to call someone out to fix it, and despite saying what the issue was they did not send us a plumber, but an HVAC technician. He was awesome, however, and ended up getting the original technician back out to fix his mistake. They also got ahold of a company to come so the water extraction from the carpet.I can barely give this service two stars. It's only due to the fact that they are trying to remedy the mistake, and that the HVAC technician who came out went out of his way to make sure we were taken care of. But, we did also have items on our order that we paid for that were not installed because they weren't needed for code requirements but they were also not addressed to be removed from our bill.Old review 10/28/21Everyone I worked with today was very professional and knowledgeable about what we needed. We had a leaking water heater, and they came the very next day after I called and even replaced the tank, and the other which was just as old and about to fail as well, in the same day. I’m so pleased with their level of service, I wouldn’t hesitate to go through them for any other plumbing needs we have.
Our technician, Josh, was very professional and helpful. He came out for maintenance on our HVAC system and identified the necessary things that needs preventative care. He was very understanding and polite throughout his whole visit.
One Source technician, Josh Cain, came to my home at my request, to look at my A/C system and give me a quote to replace the compressor unit, which I felt like needed to be replaced because it was pretty noisy every time it turned on. He provided me with a quote to do the work, but also provided me information regarding my 20-year old A/C system. He indicated he could replace just the compressor , if that is all that I wanted done, but would not be able to guarantee it would work to its full proficiency and efficiency due to the age of the rest of my A/C equipment (which included the condenser unit, the inside evaporator coil in the basement, and the air handler (furnace)). He did indicate that since my furnace was new (installed last year), it would work perfectly well if I decided to replace the condenser (which contains a new compressor) and evaporator coil. He contacted his home office to get me a verbal estimate for that level of new equipment (new compressor, new condenser, and new evaporator coil, but not replacing the furnace). Replacing just the compressor would cost me about 45% of what it would cost to replace the compressor, condenser unit, and evaporator coil. Additionally, if I just replaced the compressor, it indeed would be less noisy than the old compressor, but it would not be as efficient and proficient in its operation if it was running in conjunction with a new compressor and new evaporator coil as well. Josh took off the metal sheathing which housed the evaporator coil in the basement, and took pictures of the dirt, dust, grundge, and rust that had collected on the coils over the last 20 years. It was easy for me to see why the coils were not doing a good job in the heat/cool exchange of my A/C system. So, by paying just a little more than double the cost of a compressor, I not only would get a new compressor, but also get a new condenser and a new evaporator coil. Those three new pieces of equipment, in conjunction with my new furnace, would increase the effectiveness of my A/C system. And as I see it, it may even save me some money in the long run because I would have a more proficient system. So, with the information that was provided to me, I asked One Source to put together a formal written quote that would include replacing the compressor, condenser and evaporator coil, all in one project, and to get that information back to me. I submitted that request yesterday and am awaiting the formal quote.
Destiny Repetto
2 years ago
This company is beyond awesome. They are understanding and have worked to make it fit within our budget to the best of their ability. Coral Whale was absolute amazing as well as James Jackson. Could not have asked for better people to work with.
*Updated* After my initial review below, Heat Depot reached out to me about correcting their shortcomings. The company arranged two carpet cleaning companies to come out and inspect the damage, and then paid the cost of having the carpet spot cleaned. Overall, I'm pleased with the resolution and because of the good deal I originally received, would somewhat cautiously recommend Heat Depot going forward.*Original* About the only time that Heat Depot proved to be efficient was when they were coming out to quote the install of a new AC unit at my residence. Despite having several contractors give quotes, I agreed to let Heat Depot do the work when they quoted what I thought was the best deal.During the installation, AC coolant from the old unit was spilled all across our back patio, staining the concrete and blue pipe sealant compound was smeared in to the carpet in a very visible walking area inside the house. The installers did not bring with them everything to finish the job on the first appointment and had to come back a second time, and despite this, the new furnace still failed inspection from the city. After another call to Heat Depot to get the furnace issue corrected, the tech who showed up four hours after the promised time didn't even know what he was there to fix, despite us having exactly explained what the problem was when we called (a missing cover piece on the furnace filter.)The filter cover was finally installed after yet another appointment, but despite repeated inquiries about getting our carpet cleaned or repaired, due to Heat Depot's negligence, we have been brushed aside and told that the owner is looking in to it and will follow up with us.Now, what I should mention here is that the original install was completed in April and six months later we still have no resolution. I've waited and tried to give the company every opportunity to correct their shortcomings, but at this point, all I can do is warn other potential customers. Once the company has your money, you are no longer a priority and I wish I'd paid slightly more for a better installation and a company who stands behind their work.
Cassie and Coral were an absolute pleasure to work with. It makes it so much easier to have to replace an entire furnace in -4 weather when the people you’re working with are friendly and professional. I can’t stress enough how absolutely amazing they both were to work with. Customers for life5/5 would spend a lot of money with them again.
Dustin Horras
2 years ago
4-5 years ago I stupidly purchased a contract from this place, it does get me yearly cleanings. Each year they have come out to clean they give me a list of items that need to be fixed in my system, AC and furnace, it's always a sales pitch. This year during the cleaning the tech talked on his phone the entire time and he taped a wire on my AC condensor causing it to short out and blow earlier this week. I called to get an appointment for them to come look at the AC and for 3 days have not been able to get the scheduler to call us back. We have had to appointments, but I am told they aren't real appointments until they call and confirm - after three days still no call. Today, I called another company to come fix the issue and they were able to come later the same day and took care of it in less than an hour - and didn't try to sell me anything other than the needed repair. Do not use this company, call Robbins Heating and Cooling instead.
Andres came out and fix our furnace. Very professional and knowledgeable. Thank you for your service.
philip riola
6 months ago
Great service by Marcos V and Max-Not sure if the job they did falls under HVAC?They installed new Water heater, Expansion tank,PVR etc.Max installed smoke detectors and CO detectors .Very satisfied with their performance.
Our sewage ejector pump failed. Ryan Rankin came out promptly and did a great job installing a new one. Much better than the original installation. The pipes line up better, and he sealed it much more thoroughly to prevent odors. Ryan is very professional, courteous, and friendly.
Thomas was punctual and polite. He was very efficient and completed everything that needed doing with great efficiency and a smile. He explained everything he had done or was about to do, and left everything neat and tidy. He even tolerated the noise level from my barking dog with good humor and courtesy. The whole experience of using One Source has been faultless and I have no hesitation in recommending this company to anyone.
Was thankful that the tech came out late in the evening when our unit was not working. He was friendly but did not fix the issue. They said they would send someone out today to fix it but no one called. Seems like I'm out of a $112 service fee. Upon further review I'm noticing a screw missing on the TXV Valve. Not sure if it was missing before but if it was I'm not sure how the tech didn't catch it. The TXV Valve is loose and doesn't look like it is on there correctly. Trying to watch YouTube videos to fix it myself, was hoping a professional could find the issue.
Karen Carolan
2 years ago
Repair leak. Dustin Hood/Regional Operations Manager came out due to being short staffed. I had concerns due to not being able to have a response the previoius evening. He walked me through shutting my water off to avoid any additional water damage. He came to my home along with a person in training/Phedra the next morning about 10 am. Both very pleasant to talk with and Dustin quickly did the repair. I was very concerned when every number I called after hours was answered with a name that was not One Source. He stated he would report the issue. He also did not charge for the repair due to my concerns of One Source not being available to me since I had also paid for the Home Service Contract. I feel much better about One Source and will now consider them for replacing all of my old plastic plumbing since this is the 4th leak I have had repaired in the past few years.
Nathan did a fantastic job on our HVAC check-up. Their annual membership maintenance package is the Gold Standard for the industry. Always professional and friendly service!
Nathan Middlebrook
a year ago
Either One Source tried to rip me off with bogus claims about what was wrong with my A/C or they're incredibly inept at doing the most basic checks before diagnosing an issue. Either way, my experience with them is worthy of a 1-star review.After my A/C suddenly stopped working on a Saturday, I called One Source and they sent someone out to my house that evening. After looking over the unit for only 5 minutes, I was given a diagnosis of an over-amping condenser that needed to be replaced as well as a busted fan. He told that repairs would cost at least $5,500 and that I would be better off getting a whole new system for $8,200.Something didn't seem right, so I had another HVAC professional I know come and check it out two days latter. Pretty quickly he found that the capacitor had gone out; no power was running out of it and it was visibly mushrooming at the top. He replaced the capacitor (a $5 part), charged me a small fee for labor, and was in and out within 20 minutes. The machine works perfectly again. The condenser and fan are both fine and there is no over-amping detected.I would not trust what you hear from this company when it comes to repairs. Be sure to get a second quote before agreeing to any service.
Furnace installation was impeccable! Sammie and Adrian has come to install my new furnace. They kept my house free of debris and avoided wires and cables that were in the way. They were super knowledgeable and courteous. Their colleagues Royce, Scott, Aaron, Beth, Jason and Amber also made the entire process a trouble-free experience. - Henry, Aurora, COUPDATE: Aaron Buckley had visited to replace a defective module and all I can say is that he and this company are extremely EFFICIENT! Highly recommended!
I contacted One Source to get an estimate to replace my existing furnace and A/C.Coral, the young lady who provided the estimate, did an excellent job. She checked for available discounts and explained everything.The installation crew, Brandon, Erick, Jordan, and Rolf, did a great job! They were professional, efficient, courteous, and helpful.I will definitely call One Source in the future, and recommend them to my friends and neighbors!
It was hard even giving these guys a one star as it is more than they deserve. The last 2 weeks they have cancelled on me twice...after making me stay at home for 6 hours letting me know their technician is coming after me calling 4 times for then to tell me they had to reschedule 6 hours into me waiting!!! All I needed was a new thermostat and supposedly a 10 minute job per their own technician. Previous appointments have been a mess as well and it took them 3 appointments to have a carbon monoxide alarm for my brand new system to pass inspection. At the end I had to send pictures to regionals. They have different technicians for each specialty (furnace, A/C, electrician) so be prepared to stay at home and wait wait wait wait and be happy if they do show up. Too much of my time has been wasted with this company and it is time to move on.Please no standard owner apologies or request for a phonecall as I have wasted enough time on One Source. Just make sure my refund is reimbursed as I prepaid for your non existent service!!
James came out to assist us with our air conditioning unit. He was able to get us up and running after a previous technician forgot to attach a wire on the outside.Thank you James! We have gone through hell since Thursday, June 18th after a routine annual maintenance visit. Our unit was working just fine before servicing it on Thursday. The tech did not test our unit before he left; he just stated we were good to go. Shortly after the tech left our home was getting warmer. I did not realize that the unit was not on until I went to the thermostat to check on the temperature. My home was at 88 degrees and the AC was off. I turned it on and nothing!! No cool air! I called that night and spoke to a lady who informed me that our next available opening was not until Thursday, the 24th of June! I explained to her that our unit WAS WORKING UNTIL THE TECH SERVICED IT! We should not have to wait a week in this heat to fix what I assumed was an error on the technicians fault. I called again on Friday, and the scheduler said that she spoke to a supervisor and they could send someone out on Saturday but I would have to call Saturday morning to confirm our appointment?!?!! I said I would but questioned the reasoning behind me having to confirm our scheduled time. The lady informed me that if the technician called and we didn’t answer, the tech would simply go on to another call! I woke up thus morning promptly at 8:00 am Saturday, June 19th and called to confirm. I was politely informed that a technician might not make it out as two of the technicians called out sick!! It probably sound be SUNDAY! Needles to say; I exploded! I have a daughter with MS (she abs get children live with us) and the heat is detrimental to her health and well being. I spoke to a young lady by the name of Alyssa; she was kind and understanding when myself and my family members were hot, cranky from lack of sleep and not in a good mood. She assured us she was in communication with James and he would be out as soon as he possibly could. It was about 4:35 pm when we received the call that James was on his way. Thank you so much!James had the AC up and running in no time. All of this could have been avoided had this tech ran the unit before he left; which he didn’t! He left a wire unplugged outside!!!!James was kind and professional and apologetic for what we had to go through. He is to be commended for his professionalism and demeanor. He is a top notch employee and a wonderful human being.Please extend our apologies to Alyssa and anyone else that we were not very understanding with. I truly am sorry, they were only doing their jobs! Thank you again Alyssa for your patience and understanding; your awesome!!!Sincerely,Ralph and Janice Weil
The technicians arrived at the time promised. The got right to work and professionally installed the new heating system and new thermostat. They checked the system to make sure it was operating correctly and then they cleaned up after themselves.Shortly after paying for the work, I received an email thanking me for registering the new heating system -- so they took care of that too. Finally, they scheduled a date for the city inspectors to come and approve the installation. Great job!!
Received a call from the office on the day of service, giving update on service techs approximate arrival time. Received a call from service tech letting me know he was on the way. Great communication!Service tech Bobby was friendly, professional, knowledgeable and very informative about what he was doing and how best to maintain our HVAC system.I 100% recommend One Source Home Service and their tech Bobby for all home service needs!!
Sheryl Flowerdew
2 years ago
The Installation crew which consisted of a team of 2 people doing the maintenance install and a team of 2 electricians that did all the electrical work were very professional. Both teams worked hard at completing the job even though it was during the very cold snap when the artic air from the north invaded our state. The install crews made sure the work was completed as I wanted and did everything to make the job look and work great. The only reason that my husband would not give the company a 5 star rating is because the maintenance crews supervisor was really pressuring us to give him full payment for the job before the work was completed as was the original agreement. My husband had to talk to a manager that was very nice and agreed that we did not to make full payment until the job was completed. We are very happy with the installation and how it turned out. We definitely would use the company again but would make it more clear not to try to get us to pay full price of the work before it is completed especially when my husband offered to pay have the cost up front and he was told to only put down 10 percent of the total cost at the time.
They are owned by Air Pros USA in Florida. We gave One Source a deposit for plumbing work that was never done. We gave them the deposit July 30, 2020 and they still have not returned our $1,847.26. I had to call over 20 times and got 3 return calls. I did their formal process for refund on March 22, 2021 and they said up to 90 days. Well today is way too many days and still no refund. I stupidly stayed with company and bought a furnace and A/C. I am stuck with the furnace but I have till August to change my mind on A/C. To add insult to injury they sent me a collection letter in January saying that they spoke with me about my over due bill in November. That I had 7 days to pay. I am now going to have to pay an Attorney a $2,500 retainer to sue for my money. They said we had a leak in the shower and vanity and toilet. Only the shower had a leak. After 3 visits they stopped the leak in shower. They refuse to even give me a call. I would write names but my attorney advised me to just name company.
Brittany Naujok
a year ago
I called One Source to inspect our HVAC system and repair our AC unit. Instead I was told I needed a whole new system at $9000 and that my furnace was very dirty, and had a burn on the coil. They just flat out lied. My furnace doesn’t even have a coil. In addition, the technician sat on speaker phone with his boss and went through an obviously scripted phone conversation. My two kids and I were almost laughing for how bad the script was and how obvious they were. Three days later I had a second opinion. They said my furnace was fine but cleaned it for me anyways, and they replaced the part in the AC unit that was causing our issue. For $350 dollars instead of $9000 I now have a perfectly good system. Please don’t use One Source. They just try to scam and scare people with photographs that might not even be from your house. Question everything and think for yourself. Then call someone else for a second opinion. It will save you thousands.
Ernie Trujillo
a year ago
Nathan did a thorough job of inspecting our furnace and pointed out a number of safety issues which resulted in us having to make arrangements to replace our furnace with a new system. He did an excellent job in helping my wife and select a new furnace and was very professional during the entire process.
Chuck Caswell
a month ago
Its taken 4 on-site attempts to fix in-laws air conditioner and its still not right yet t
karri gardenhire
a year ago
The technician was very professional and knowledgeable. He was kind and explained everything very clearly. I especially appreciated the fact that he listened to everything I was telling him and then making sure my questions were answered! It was a great experience!
Jarrod Norcross
a year ago
Andres came out to my house to help repair my furnace. He was super friendly and knowlageable. Would certainly recommend them to anyone needing service on their home
Anthony Roberson
7 months ago
Peyton Moore was outstanding today. He was courteous and very sharp. He knew exactly what to do when I asked him something very specific about my system. He’s extremely professional and highly competent. He is a fabulous member of your team. I’m grateful for his service today. Thank you for sending Peyton!
ababacar DIAO
3 months ago
Andres did a great job , he went above my expectations I learned a lot about HVAC from him . Very professional and respectful!
Tashalyn Anaya
2 years ago
Sammie and Rudy went above and beyond then what we expected. They were very professional and polite. They repaired our furnace and stayed to share their knowledge on what we would need and how it would help us. Jeff also helped get us the best deal on all the work we will need. Definitely will be using this company more often and highly suggest others to use them as well.
Nathan was both informative and helpful in reviewing my need for a new AC unit. He was professional in cleaning and doing my heater tune up. Nathan cleaned everything so well , I’ll always ask for him again.
FastCarsAndFreefall
3 years ago
My furnace stopped working (in my brand new house) and I had attempted to call an HVAC company that I was referred to multiple times throughout the course of a few weeks. I left several messages and never received a call back. As I was driving to work one day, I noticed that I was behind a One Source company van. Being annoyed that I was having such a hard time getting someone out to look at my furnace, I decided to call. My call was promptly answered and I was able to set up an appointment for the following day. Both of the guys that came out were kind, professional and extremely helpful (they didn’t even mind my Great Dane attempting to be their lap dog). I ended up needing a brand new furnace and it was delivered and installed the very next day. This is the first time this winter that my house has actually been warm. That is a great feeling. I would highly recommend using this company!
Overall, I am not terribly pleased with the company One Source, and the previous appointment I had, no one showed up! We are still working to figure that out. The reason for the good review today is because Cassie who showed up today was awesome! If you need HVAC service, ask for her by name! She is the cleaner when they know they are terrible and want to keep you as a customer! Again, Cassie is the best, and I’ve had. I less than 15 techs in my house over the last 6 months! Ask for her by name and you will be taken care of!! Killian had also been great, but today, it was Cassie who was awesome! For the company, one star at best, Cassie, if I could give more than 5 I would!
Yvonne Weeres
4 years ago
I wish I could give this 0 stars. Poor poor customer service. I was told multiple times (email, chat and review) that someone would call me in a few minutes or shortly and never received a call. I was able to leave a message (one at 1:30 am on a 24/7 number) twice and then the voice mail box was full. The furnace was just inspected in August, so I knew it had to be something they did or didn't do. On the advice of a colleague, I opened the furnace panel when I got home, only to find technician error. He forgot to turn the pilot light switch back on. I am glad it was that simple, but a frustration never the less. I only used them because it was a good price to have the AC and furnace inspected at the same time. I guess you get what you pay for. I will be going back to the company I used previously. I do not recommend using this company.
Michelle Foreman
6 months ago
We had a pretty rough experience with this company. Our water heater damaged our basement on December 27th. Once the restoration was completed, we were told we couldn’t use the water heater that was in our house and that our house requires a different one due to it being a modular home. We had already been without hot water for about 2 weeks (we have a toddler and senior living in the home). We decided to use this company. The water heater was supposed to be installed on January 12th but when they arrived to work on it, they were missing parts or whatever. So this happened on several occasions during the whole process of getting a “new water heater installation” where they would leave, come back and then just not come back. I don’t know how many calls were made between me and my husband to talk to someone. Terrible communication. Also it was supposed to be a 50 gallon water heater installed which they said was too big and put in a 40 gallon. We made lots of calls and couldn’t get the technicians and/or manager to call back at a decent time or at all. They came back on the 16th and supposedly had fixed everything…guess again. The hot water worked for a few days and then stopped working. Then we had no hot water again for the weekend. The office where it sits also smelled weird..like exhaust maybe not sure. They also told us they put the wrong water heater in and that it was for natural gas. Like whaaatt..where did you find these dudes. We attempted to ask for a phone number to get in touch with somebody of a higher rank and employees that answer the phone kept saying “we can’t give you that information”. They refused to let us talk to anybody other than a technician. We continued calling and finally they sent out Marcos. He fixed everything that was messed up in the same day with no issue. He was very nice and helpful on the phone and with my husband when he stopped by the house. I probably wouldn’t recommend this company to anybody just after our experience. Unless you know you’ll get Marcos who clearly knew what he was doing. I am thankful we finally got someone out who knew what they were doing. We’ve had no issues since he came out to the house and the office doesn’t smell anymore either. I’m not sure if the original 2 technicians just had no fricking clue what they were doing, but it was miserable. Hopefully they do something about those Jo schmos because that was absolutely ridiculous! I’ve been through this one other time and never had an experience like this.
Karen Johnson
3 years ago
I just wanted to tell you that within the last 2 days that I needed heater help I got the best service from Justin yesterday he gave me all the results and things to help me. Josh and Marcus were here today to do the air ducts and they did a great job. I can finally breathe in my house. Just wanted to thank these nice guys for doing such a good job at my house. their professionalism was excellent and they got the job done. Thanks so much.
marjorie vernelle
a year ago
The technician, Robert Simon, let me know when he was about 20 minutes away that he was on his. This was an emergency for me at the end of the day, so I was grateful for getting help. He arrived 20 minutes later, diagnosed the problem, offered solutions and wrote up my order and scheduled the repair for the next day. I paid and he. made sure that I got my paid in full receipt in my email before he left. He was personable, expert, and very nice to work with.
Nathan was very professional, informative, and respectful of our property. Great job and hope to set him as our main technician.
Marco and Cody were equally as professional, courteous, and respectful of both our property and our time. It was a pleasure again to work with One Source.
We were getting our furnace cleaned prior to selling our house, and the technician Bobby Simon wrote false statements on his furnance inspection report without ever informing us that anything needed to be cleaned out on a 4 year old furnace.THEN, when our potential buyer who had put in an offer on the house called him a day before closing, he proceeded to tell the new buyers he was called out to our house due to our furnace not working when all we needed was our blower and motor cleaned because he put it on the furnace cleaning report. The blower and motor were clean and did not need the cleaning which seems to be their way of making extra money(we had to pay $360 for him to do this on the moving day) and this almost costed us the sale of the house AFTER we had left Colorado. Oh and he also tried selling them, again, UNNECESSARY $4,000 air conditioning flow sealant package.We had to have our realtor bring a different HVAC professional only to verify that Bobby and One Source have a reputation that they try to scam people to rip them off on unnecessary work, which Bobby was all talk, and I felt like he was overly friendly when he came out to our house twice.My husband tried talking to the GM of One Source and he laughed at this, not sure what was so humorous here to him but this place is nothing but full of shady veterans advertising to rip people off with no morals or business ethics.And they do not stand by their work and it is almost impossible to get a hold of them once there is a problem. I guess this will need to be taken to court and be reported to BBB so people do not get fooled with their advertisement of veteran owned and operated.
Katherine C Heinz
a year ago
I needed my water line fixed. John came out on time but needed authorization & payment from my landlord who is overseas right now. John waited patiently while I tried to contact my landlord by text and email. I couldn't call him because I don't have international calling so I called T-mobile to see if I could add it real quick but they needed a specific country and all I know is that he's overseas. All the while John waited, he was professional and friendly and I could tell that he wished he could help me. So it ended up that he couldn't do the work but that wasn't his fault.
Kellie Spurlin
9 months ago
I had a new furnace installed, the 2 men that did the work tore up my floor,and within 3 weeks the furnace was smoking. They didnt even have a inspection ordered.As far as the floor, they are just brushing it off.i have called multiple times just have the nice office ladies say they will contacy the managers. The furnace has been replaced for the 2nd time.that guy did a good job. But still no resolution on my floor. Be very aware of this company ,they dont care about the damage that is done to your home!!!
Celeste Chance
a year ago
Communication was timely, options were discussed clearly and the Plumber was very professional.
He was able to repair the leak and get me reasonable quote for the replacement for hot water heater.
I’ve used One Source for 3 years. Before now, they’ve been amazing- prompt, great communication, and cost effective. The owner even ran to Denver to pick up a heater when ours went out in December.However this is the first time we’ve called about A/C and our experience has been terrible. I called Friday night and scheduled an appointment for Monday Morning. With 7 minutes left in our appointment window, they called and said they’d rescheduled us for the next day (didn’t ask). Then Tuesday they did the same exact thing. I asked to speak with a supervisor and they couldn’t transfer me and I never got a call back.I’m stunned at this treatment after 3 years of great service.
We were cold called however getting our furnace serviced had been on our list for a while. James was very easy to work with, he was very thorough and explained everything in terms we could understand. We are very pleased with the service and professionalism of James and how he represented The Heat Depot. Highly recommend.
Elondious Rose
a year ago
My experience with this business has been great! They are a veteran owned company and they take really good care of their fellow veterans. My tech, Andres Gomez, did a great job servicing my heating system. I'm very satisfied with the work that he did. Thank you Andres!!
Mark McPherson
9 months ago
One source was exceptional from appointment call to our tech Dylan completing the service call. He was courteous, professional and exceptionally well versed in maintenance and diagnostics. He advised us of the status and what to look for over the winter. Highly recommend One Source for any service offered.
I have had a maintenance contract for several years with Heat Depot. Service is as expected, and when an issue is found IE: water heater needs replacement, service is prompt, calls are made ahead of time to reassure me the technicians will be on time, and technicians are polite, thorough, and respectful of my property. This last time the technicians were Jeff and Sean.More recently, I discovered a water leak in the basement furnace room. It was a Saturday. I was given a time frame when help would come. Michael Woods arrived as promised. The leak was actually two leaks. Mike had to make two trips to the storehouse. After draining the pipes, fixing the leaks, and using a vacuum to clear some of the water from the carpet, he set up a space heater to facilitate drying the carpet. He was efficient, professional, and explained the problem and solution. The cost was most reasonable, especially since I have a maintenance contract with One Source Home Service. I plan to continue that contract.
Ron Blanchard
4 months ago
Chewy and and emilio did and excellent job on our heater and ac, verry professional and friendly. Superb service!
Andreas did a great job inspecting our AC and filters. Glad to have him back anytime to do the work!Trevor just inspected our water heater. Did excellent job! And took time to explain how to do it. 7/10/23
This was my first time using One Source Home Service. Anthony came out to check my furnace and was amazing! Professional, thorough, and knowledgeable. Answered every question I had which was a lot! Would definitely use them again and will be specifically asking for Anthony!
Michael Cecere
7 months ago
Shane was awesome. He explained everything and also shared different services and offers available
Anthony from OneSource was excellent! My experience with him was great! He was informative and knowledgeable, professional, on time and courteous. He explained what he found with my heating system in a clear way, including diagrams and videos he took of my furnace, motors and ducts. He explained what options he saw and the benefits and cost of each one. He gave his baseline recommendation. I made a final decision based on my needs and the cost over time. I would highly recommend Anthony!
Best experience EVER. From start to finish--professional, helpful, the guys (Kyle, Greg and Raul) spent 8 hours in a crawl space installing a boiler and were as pleasant as can be. Explained everything they had done, provided pictures and were not only professional but beyond knowledgeable. Would recommend this company to anyone!
Jennifergtdhs Somerville
4 years ago
Alex and Adrian did a FANTASTIC JOB installing a new furnace out at my newly purchased home out East and Mike(the owner of Heat Depot) was an AWESOME sales person selling my husband and I on a new one! Would highly recommend these guys! They were on time and friendly as can be and that is hard to find these days in most installers and techs!! FIVE STARS ALL THE WAY FOR THESE AWESOME GUYS!
They showed up on a dime, was very professional, I felt confident that Ridge the service technician knew what he was doing and was very personable. He even brought juice for us from the convenient store. I am very impressed with this company, will definitely be using them for any future HVAC needs in the future. Thank you very much guys!
First of all Brandon did an outstanding job of explaining and showing me the problem areas with the old furnace and a/c. It was immediately apparent that it was time to replace them. The replacement team arrived on time, did a great job, and my new Rheem furnace and a/c are incredible!
Katie Grose
11 months ago
Knowledgeable, professional staff that respect my home and treat our appliances like they would their own. Bobby has been on service calls at our house multiple times. I trust him and his experience, and I know the job is done right when he leaves.We went through multiple service visits with other companies give us one excuse after another why our home wouldn’t stay cool/warm in peak seasons. Bobby was truthful and told us that our system was too small for our home… something a home owner doesn’t want to hear, BUT… he was 1000% CORRECT. Our new system runs PERFECTLY and my home is ALWAYS the exact temperature I set it to. Also, our gas bill went from $180/month to $40/month.Don’t be nickeled and dimed and constantly displeased. Do it right and have peace of mine with one source.Ask for Bobby! :)
Jacque Rimington
a year ago
He was excellent! He walked me through the problem and fixed the track for the filter. He then pointed several other problems; explaining that they needed to be addressed. I am a Vietnam Era Vet who makes it a point to work with or hire vets…very pleased with the response time and his workmanship!
Nathan took a lot of time to inspect, clean and ensure everything was working properly. He was thorough and professional and even checked and cleaned out our AC condenser. The unit looks brand new! I appreciated the extra time spent to go above and beyond today. Heat Depot/One Source has always had awesome professionals completing work at our house!
Rene Williams
9 months ago
If you get the chance to work with Nathan you are in good hands! One of the most professional, friendly, knowledgeable guys out there. My anxiety was skyrocketed when my furnace went out but after the 1st hi, I was at total ease! Don't be afraid to learn from Nathan. He has tons of fun knowledge to share. Best thing is that that he talks with you and not at you. Best service guy out there!
Danielle Mickells
a year ago
Nathan was very professional during his maintenace visit, he did an excellent job of thoroughly looking at our furnace, and he suggested ways in how we can keep our furnace working efficiently. Thank you, Nathan.
Robin Steffens
3 years ago
The One Source technician arrived yesterday as scheduled, a most polite gentleman, and performed a very thorough check of my working boiler system. He informed me of certain minor issues. The problem arose when getting up at 5:30 a.m. this morning and finding the house freezing (59) and the system not turning on. I called One Source at 7:16 hoping they opened early and got a live person. After hearing my issue I was told that the tech would be sent to my location first thing. I called back at 9:08 (different person answered) and was told they would call the tech and for me to expect a call from him. Twenty minutes later no call. 9:30 I call again (different person answered) and this time was told that the tech was on his way and would be there shortly. At that time I had to cancel my 10:00 Dr. Appointment, then called One Source again 10:05 and got (different person) who was very uncaring about the situation and stated they only make appointments between 8-11. I asked for the manager and of course he's not in today. The technician arrived apologizing as he had gone to another appointment first in error. He corrected my issue in seconds as a switch had been 'thrown' in order to do yesterday's inspection. Office/customer communications needs help but I give a Thumbs up to the technical group .
Selena Zumwalt
a year ago
Nathan came and did an excellent job with helping us figure out our AC problem. We’ve had 2 different people from 2 other companies come and charge us an arm and a leg just for them to do nothing for us to fix the actual problem! Nathan found and informed us of the leaks of refrigerant and the old unit we have is running off of R22 a banned coolant that is no longer being used and is harmful to our environment and health. He really took his time to help us and was very professional and didn’t just beat around the bush like these other companies we’ve gone through. He was definitely EXCELLENT! And we look forward to continuing our services through you! Definitely want to go through these guys if your having any issues, no doubt about it! Thanks y’all!
May 9th they came out for AC maintenance and said my unit needed to be leveled. Problem is they changed us almost $2200 ( that’s after a $1000 ‘discount’ for being military too! They’re out here charging people almost $3200 for a $150 job! ) when all they did was remove some rocks and a piece of wood (only at my home for 20 minutes!) I demanded a refund and they said they would honor it I just had to take down my review. It’s been 2 weeks now and still no refund! I’ve called several times to speak to a manager still no phone call! Needless to say this is a huge rip off and I’m not taking down my review until I get my money back now.
Marcos was very professional and helpful. He quickly identified the issues with my furnace and other electrical issues caused by a power surge. They promptly got me scheduled for a furnace install and electrical repairs the following day. Highly recommend!
Christine Emrick
3 years ago
Jesse and Brandon came out to service my A/C. They were early, polite, knowledgeable and professional. Jesse offered suggestions for additional services but no high pressured sales pitch. From making the appointment to the service call everything was smooth.
Victoria Ramsey
3 months ago
Came out right away very professional and very hardworking crew. I will would definitely recommend them
We bought a Groupon for a furnace tune up. Robert was punctual and very respectful of our home ( mask and shoe covers warn). He was very thorough in his assessment of our furnace, to include sending pictures of all that was needed to keep our system up and running.
One Source kept me updated on the arrival of the tech who was prompt, courteous and professional. The wiring in my 70 yr old home was a mess and he had to fix the light switch to get the light fixture to work properly. Great value for the price I paid and I'll be using them again.
If I could give them ZERO stars I would! Complete RIP OFF!! Do not use one source for anything. They tried to tell us our furnace repair would be over $6k. We got a REAL REPAIR PERSON out and they fixed it for $195. One source is a total scam! Tried to tell us that multiple parts in our furnace needed replacing and they were totally fine. They also left a mess for us and left things unplugged and torn apart - on a night when the low is 7 degrees!! Totally set us up for failure. Complete waste of time and money. DO NOT EVER USE ONE SOURCE!!
Brad “ADM Axe”
a year ago
Technician was very knowledgeable and friendly. He was earlier than expected which was great. He worked quick and always answered my questions. Even gave me suggestions to help with maintenance of my heating system. Highly recommend.
Although the employees seemed very nice, our overall experience has been poor. We called them out to service our furnace and were told we needed a new furnace. New furnace installed in January. This is now the end of April and the furnace still hasn't passed inspection and One Source won't return our calls.We are both disabled and on a limited income. Very disheartening.UPDATE: One Source has a new owner or was bought out by another company. With this new company, we did finally pass inspection in August.
I recently had Jacob out to inspect my furnace. What a polite and knowledgeable young man! It was a pleasure to have him in my home. Before the appointment he called and said he was about 20 minutes out and could he pick me up a coffee or something on his way. I’ve never had a service person ask me that! I highly recommend this company, they’ve always done right by me.
Frank McMullen
a year ago
Brandon H. Was very well at explaining what was going on with our AC system and explaining our options on repairs v.s replacement made more sense to replace the ac system then waste my money on a bandaid option , I highly recommend this young man he is taking care of my mom and dad and I trust every inch with this young man thank you again Brandon! Highly recommend him for any gvac services .
HIGHLY RECOMMEND!! Brandon was courteous professional, and informative. He provided honest and considerate recommendations that assisted in my decision making process. The One Source Home Service company in general is very thorough and keeps you informed at all times. Immediately after scheduling the appointment I received both an email and a text message. I was asked during the initial phone call if anyone in my household had any health considerations which was extremely thoughtful given the current COVID-19 conditions we find ourselves with. Then, reminders were sent the day prior and the day off the appointment. I received a personal call from Brandon prior to his arrival to let me know he was on his way. Prior to Brandon’s arrival, I received another text message to let me know he was on his way and a picture of Brandon was provided so I knew who to expect when I answered my door and to prevent the possibility of an imposter. The visit was thorough and exceeded all of my expectations. I highly recommend this company and Brandon to anyone who is in need of their services. I haven’t witnessed anything like this from any other company. A very pleasant experience all around.
Had an appointment today for a window of 10-12. When 12 pm came and went, I called for the status. The woman who took my call said they came at 9:57, knocked, no one was home, so they left. I was home. I work from home, and I have a schedule too. I had my schedule blocked from 10-12 and waited diligently during that time, having no idea that they came 3 minutes early and left. No call, no text, no message even telling me I missed them. They couldn't even wait 3 more minutes to try knock again within the scheduled appointment time. She offered to have them come back out. I asked if they could at least call or text ahead, and she said no. She was very disinterested and uncaring; she simply wanted to know my answer, which was also no. I took my business elsewhere: Priority Plumbing and Heating has already come, solved my problem, and left for a nominal fee, and they now have a loyal customer.
Lauren Finch
4 months ago
Andres came to do an inspection on our furnace for our home closing. He was quick and professional, and explained everything he saw throughly
One Source Home Service is great. They came to our house to provide annual maintenance and we mentioned we need a new water filtration system and we didn't even know that they had an option which sounds perfect for us. So we are going to have them replace it. Yea!
Mary Anderson
2 years ago
Robert is amazing. He was professional and did a fantastic job, I appreciated the extra effort he made to make sure that I was satisfied with his work and that everything was taken care of. I will definitely be using One Source Home Service in the future!
Just had our 6-month Fall service September 29, 2021 by One Source Home Services and the service was excellent from Mark. Many thanks!Older review:Great service from an excellent team! We've used the Home Depot (now One Source) for three years for inspections and a minor repair to our old air conditioner. Our rusted out furnace was on its last leg and our old water heater stopped working. In May 2017, The Heat Depot gave us an excellent quote and installed a new high efficiency furnace, air conditioner, an electronic air filter, and a water heater in our home.Rich and his son Brandon, our installers, were amazing! Their attention to detail and commitment to excellence was inspiring. The Home Depot technical support team was extremely knowledgeable, and we appreciated their fast response. Our home is cool, comfortable, smells fresh, and the utility bills are much lower. Many thanks to The Home Depot Team!
Sharon Cantwell
2 years ago
Josh and Eric did a furnance installation todayGreat guys!! Very nice, friendly and knowledgeable.I highly recommend them for any installation you might have!!!Brian was amazing.He sorted out a problem we had with our dryer vent in one phone call.He's very knowledgeable and I highly recommend him for all your electrical needs
FRAUD ALERT!!! I had this company do a furnace and A/C inspection. Upon completion of the inspection I was informed I needed a whole new system that would cost around $15,000. They showed me pictures of what they found, which I now believe to be fake. They were very pushy for me to buy the system right then and even encouraged me to call my husband, while they waited, since I told them I would like to discuss it with him first. After I refused to buy on-the-spot and said I would be getting a second opinion, they never reached out to me again. I would think, if my system was really that bad and, in their words, “going to quit any day”, they would follow up with their customers knowing I would really need a system. I will never refer this company to a friend and hope that nobody buys their BS when it comes to needing a new system. Get another opinion if they do tell you this!
Cassandra C. came out to take a look at my furnace. She was very knowledgeable, friendly, and explained all the details. She made me feel very confident in my own understanding of the status of my equipment. She also went above and beyond in checking for any less than obvious issues that could have existed. I feel completely comfortable calling for any HVAC needs that may arise in the future.
Christian Miller
2 years ago
I had One Source come out for an ac issue in august of 2020. Fan motor wasn’t working. They recommended replacing the whole unit($8000-$12000). I found a new fan motor on Amazon and replaced it myself. I bought their membership ($400-$500) which includes One Source coming out in the fall to service the furnace and in the spring to service the ac. I never received a phone call for any servicing until august 2021. I asked for a refund and they said “refunds are only good within the first 30 days”. I asked for the GM or whoever’s in charge to call back, haven’t heard from them since.
The torch of quality customer care, once thought lost to the ravages of time and corporate greed, is still in it's golden age in the form of one man: Justin. The service and breadth of knowledge showcased by Justin was extraordinary. Hope in humanity and central heating: restored.
I called this service when a leak started by the water softener I was able to get an operator Monday night said the technician would be able to make it the next day between 10/12. I called to confirm and reach a different operate she said that they would be coming at designated time. Well I waited and waited finally I called again same story be there soon. Well they never showed called next day talked to different operator that called technician. They finally made it at 4 o’clock that afternoon. The technician said he would return next day and emailed me an estimate of 710 for a small part and an hour labor. I called him and asked why so much. He stated it cost 450 an hour to keep his van running then his drive and labor. I guess I was in the wrong profession.
Bobby and Ridge came out today and did an EXCELLENT job with our Furnace Tune up. Learned we have some issues that need repair and They provided me all of my options and explained everything in a way I was fully able to understand. I feel 100% confident in them and will gladly have them continue work in our home. Thank you both, I appreciate everything more than you know!
Andres came and fixed my AC unit and gave me really good advice on everything.
Benetta amadeo
10 months ago
Quincy came out to give me an estimate of what was wrong with my furnace. He was very kind and professional. Highly recommend him if anyone is needing any furnace estimations.
Kevin Stultz
4 months ago
Tech came out and lied about my tank be empty and $4800 to replace. Tank was completely full
Called one source to fix my toilet they did a Great job, and very cost efficient . I would definitely recommend.5 months later( google only makes me do one review ).... I had an emergency with my main pipe line and I called One Source Home Service and they showed up the same day even tho it was 7pm . Jesse and Tom did a great job and fixed my issue . All for only $93 when everyone else was saying around $400. I definitely recommend them for your home issues.
janie smith
10 months ago
October 8, 2021 I had the furnace, water heater and AC replaced. My original power panel didn't have enough wattage to run the AC. A new power panel was to be installed. There was no rush being winter was approaching. December 23, 2021 was when the power panel was being installed. Just prior to my appointment there was a very violent wind storm in Colorado Springs. Any and all upgrades were being canceled by the utility company. March 2022 came and went with no updates on installation. March 2022 I contacted One Source to inquire about the power panel installation. The head electrician (John) came and looked at what needed to be done. That was the one and only time I heard his voice or saw his face. Over a month and more than five calls, an appointment was made. June 14, 2022 was my appointment. Nobody showed, nobody called. Nothing. I had to contact them. At this point I was then rescheduled for June 17, 2022. Again a no call no show. I am now the owner of an expensive AC unit that has never run. One Source was gung-ho to to do the job and get paid. However, they are in absolutely zero hurry to finish said job. As of September 21, 2022 the job remains incomplete.
Diane Johnson
3 years ago
We've been a member for several years. We always get good service and everyone we deal with is friendly and helpful. Recently had Fred come out and service our swamp cooler. He did an excellent job! He was courteous and went above and beyond. We definitely will ask for Fred the next time we need service. He is an asset to your company.We also recently had an estimate for electrical from Brian. He was so professional and friendly. We feel very confident that he will do an excellent job. We will always go to One Source for any home repairs,
Ridge was very friendly and professional. Shares his honest assessment of the situation and advised us he’d have another person contact us with our options. He followed up and informed us when and who would be out to see us next.Bejay was very friendly and professional too. Provided our different options to consider and hopefully we’ll decide soon.
James Jenkins
3 years ago
Technician Ridge did an outstanding job trouble shooting my Furnace. He found out that my heat exchanger had a crack in it. Which could of been a very dangerous carbon monoxide leak. His professionalism and technical skills are above what I’ve come to expect with other heating and air repair services around, just trying to make a buck off of you. He was super friendly and caring. My family and I thank him and One Source for all they do!
ShadowSystems RC
5 months ago
Update: It has now been almost a year and the project is still not done. First series of inspections all failed. I am lucky if they contact me every month and a half to set up an appointment that may or may not even happen. The last plumbing tech that came out already knowing what needed to be fixed according to the inspection didn't even do anything but take pictures and look around and said I don't have all of the materials with me needed and we will have to reschedule to come back out. I have yet to hear anything on that even. Also all of this work has been done without a single permit being posted. This company also goes by the name of Air Pros. Their response of not finding my file to this review is bogus.Orignal:I hired these guys for a big project on my house. They were to install a new ac unit, new water heater, new heater, new plumbing pipes and upgrade the electrical box to handle all of the new equipment. Everything except for the electrical was done with about 2 to 3 weeks. The electrician started the job and never came back. Leaving trash in my yard and patio as well as disconnecting my garage electrical and leaving exposed wires hanging from my garage as well as the electrical panel out onto my patio. It has been over 3 and a half months and I still have no AC because it hasn't been wired in I still cannot use my garage because it was disconnected and I can't use my patio because of exposed wires. Everytime I call I get the run around and they never come and finish the job. I would not at this time recommend them for any project. Maybe my opinion might change once the work is completed who knows but this has been a very hot and unhealthy 3 months for my family for maybe half a day's work that they just won't come and do but are more than happy to charge me for.
Lead installer, Bryan Brooks, did a great job installing my new heater. He and Daniel replaced the unit in under two hours. He also came back the next day to assist me with the smart thermostat I had installed. The problem was on my end; not knowing how the new multi-sensor unit worked. We agreed to install the units thermostat for the time being to ensure unit's best performance. Bryan was very pleasant and courteous.
I love using Heat Depot for all of my heating and hot water needs. They are a first rate and very professional business. Roy Newkirk just finished a service call on my furnace humidifier unit. He was polite, professional and efficient. His partner Eric was great too. This is the kind of service I always get from the Heat Depot. I highly recommend them to everyone I know!
David Johnson
4 weeks ago
Excellent service when they finally show up. Plan on many cancelled appointments without them letting you know they canceled. Not the same as the old Heat Depot company. Reminds me of big corporations buy out little companies that do well and then they forget about the little guy because the profit margins are not as great. Little disappointed, I take that back a lot disappointed. I’ve been with the company over 13 years, Started with the Brothers that originated the company and gave a personal touch to their customers. They set out a plan for heating and air conditioning replacement, along with wonderful ductwork sealant before I retired. This companies technicians are always great, helpful and knowledgeable. The management is the problem. I hope somebody is listening.
Nathan came to my home and did a great job cleaning up the AC unit and furnace. He was very thorough and gave me a lot of knowledge about my system and maintenance. I would love to recommend him to anyone!!!!!!!!!
Everyone with whom we interacted from the company was pleasant, respectful, and helpful. Dylan was amazing. He talked us through the issue and even took the time to look at our thermostat which ended up being the issue. He set up our wiring system on the furnace/AC so we can get a new thermostat and install it without a problem. I cannot emphasize enough what a relief it was to have his expertise and support. He also talked us through things we can do to winterize our home and save on energy as much as possible. Highly recommend!
Had Justin out to give us an estimate on what the work would cost. He was very friendly, professional, and up front. Talked with his boss right in front of me, and they didn't best around the bush. Haven't used them to do the work yet, but we are still figuring out our options.
Diamond Stanley
3 years ago
From start to finish we had a wonderful experience with One Source! They offer competitive prices and awesome employees. We had the pleasure of working with Brandon in the beginning and for our installation services Adrian and Killian! THEY WERE ABSOLUTELY INCREDIBLE! Very efficient, knowledgeable, and communicative. Throughout the entire process they were informing us of what they were doing and how. I especially love the safety this company provides by sending pictures and information on who will be coming to your home. Our home is very old and required a lot of hard work and they left us completely satisfied and happy! Cannot thank you guys enough for all your hard work and dedication! Would love to work with this company in the future!
John H Gregory
3 years ago
They did everything well. Let me start from the beginning--they sent me a postcard that piqued my interest enough to set it aside. In the meantime, I started doing some research on all the local furnace companies, largely on Google Maps. One Source had the highest ratings from the most people in Colorado Springs. So, that's two check boxes. Their website continued to check more boxes and left me with a very positive feeling. The other furnace companies just kept falling short, one after the other. Next, I called One Source and the woman on the phone was top notch. I discovered that there would be no service call charge for coming out and gving me an estimate. And they could send someone within a week. Now you're talking! Brandon came out and very professionally and efficiently produced a checklist with photos that pointed out some weaknesses in my 1980's furnace. We discussed priorities and a number of alternative repair and parts scenarios. No pressure and nothing urgent, just the facts. And in the end, I chose a solution I felt comfortable with. Because I was still a little concerned about the price, he phoned the owner (Scott) and put him on with me, and we negotiated a package that I felt worked for us and that we could afford. NEXT.. When Brandon came back and performed the service, he was once again professional and efficient and my furnace was humming like new. As one of the extras that Scott threw in, a separate crew -- Marcus and Orlean -- also came out and cleaned out our vents. They were also super friendly, professional and efficient. Great guys (and Orlean, it turns out, is a budding artist--ask to see his work!). So, all in all, my experience with One Source was an A++ and I can therefore HIGHLY recommend them. :-)
Bobby was very knowledgeable and found buildup from the pressure switch air line had blocked air flow. Removed the obstruction and restored operation. Also talked me into replacing my 23 year old furnace with a 2 stage model. I will recommend One Source to anyone looking for HVAC repairs.
Brandon and Adam were very professional. They were very cognizant of safe covid practices (came with masks and covered their shoes before coming into the house). I showed them were to go, they explained pretty much what they were going to look at and do, and then went right to work. After they were done, they both took as much time as I needed to provide their expert advice and answer any questions I had. They took the time to educate me on how the entire hvac system works, really showing me that they are very knowledgeable at what they do. They continued to go above and beyond by getting me in touch with others in their team that could get my questions answered with one phone call. At no point did I feel that they were trying to be sales people. This is the second time I have contacted them for service, and I was thoroughly impressed on both occasions. Needless to say, if they keep this up, it's very likely they will be my one source home service provider.
Everest Harkey
a year ago
I had the pleasure of Bobby coming out today to give me an estimate for an HVAC. He did a great job of making me feel like family and the sale reflect the company culture. A while ago I went with a different electric company to get a quote and was not left with the same impression. Bobby took the time to show my cat love and open the room for meaningful conversation. I made a great choice going with One Source Home Service as he was not only a pleasure but the process as a whole was smooth and efficient.
Thomas Wallace
2 months ago
Stay away from this company at all costs. I use this business for a re-pipe on my entire home, HVAC installation and a 200 amp breaker panel upgrade and have received nothing but unprofessional business and poor workmanship. The plumbers he did a re-pipe on my home lied to me several times about being able to install certain things that I requested them to from the very beginning. The HVAC crew did not hook up the HVAC system correctly because of a miscommunication between their office and they’re dispatch team, leaving me without AC for over a week in the summer. As for their electrical team, they have a single electrician who just talks poorly about every other company and electrician beside himself but he never shows up on time himself, and half the time he is unable to complete the job correctly. This is a joke of a company and whenever you have any of these several problems I’ve listed above they throw you around support and managers and never call you back or reschedule unless you hound him and called him every single day. Don’t forget that if you have any electrical problems from their own electricians work that same guy won’t be able to come out for weeks because he is the only one on the team. Coming from a family of business owners, I wouldn’t touch this business with a 10 foot pole. Please go elsewhere. I am begging you.
Dylan was professional and did his required work quickly
I had an inspection done recently on my air conditioning unit. I called One Source and scheduled an inspection to be done for the price of $119. When the technician arrived he “looked over” the unit inside the house. He was on the phone with his manager the whole time, just answering yes and no questions. They are not very good at hiding that their technicians are making commission. They determined that my ac unit needed to be fully replaced at the cost of $15,000 - not only that - but also my furnace and hot water heater NEEDED replacement. He was able to “cut me some slack” with the final price of $19,500.Being a skeptical buyer, I decided to try another company out. I called and gave the same explanation and I was please to learn that they don’t have an inspection/diagnostic fee at all. The owner himself, Dustin, came out in the very late evening to do this. We looked over everything in the home briefly and then went outside and looked at the condenser. When he removed a panel we quickly found a leak from where an ‘O’ ring had failed and was leaking refrigeration. I went with Victory Heating and Cooling and ended up getting a whole new system for $5,500 including a lifetime warranty.I have tried for 6 weeks to get in contact with One Source regarding a refund of the “diagnostic” fee. I have worked with several people in the call center who have passed along the message but no one reaches out. They have records of how many times I have called and are always surprised to find that no one from upper management has spoken to me. I have gone as far as offering to itemize the “work” that was done here at my home. If rolling the truck over here costs $45 then I’ll pay that. But I spent $119 on a diagnosis/inspection and neither were properly performed.I HIGHLY RECOMMEND THAT YOU DO NOT CALL THEM TO DIAGNOSE ANY PART OF YOUR HOME. THE TECHNICIANS WORK ON COMMISSION AND WANT YOU TO HAVE AS MANY THINGS WRONG AS POSSIBLE. DO NOT TRUST THEM. DO NOT PAY THEM.
dave Jaramillo
2 months ago
Emilio and chewy did an excellent job and are very professional. They made me feel at ease about programing the thermostat.
Kathleen Zoll
9 months ago
Brandon was friendly and helpful. He arrived on time and was very professional. We have used this company through the years and it has always been a great experience.
David Lausten
3 years ago
One source did an excellent job. I had some regular maintenance work done and Jesse was very informative. He walked me through what he was checking and told me what they could do to improve the quality of the air in my house without pushing. It was interesting learning about all the new technologies and features that are out there. He was thorough in his inspection and really cleaned all of the components. Thank you for the excellent service!
John literally figured the problem out with our furnace within the first 5 minutes of working on our system. Extremely knowledgeable and polite.
John took the time to explain the issue with our furnace in detail, the repair, and general information about the overall functionality of our homes HVAC system.
Deborah Shafer
3 years ago
Today Michael and Hayden installed ac and heater units at my house in Falcon. Their service totally restored my faith in Heat Depot/One Source Home Service. These technicians are truly an asset to your company through their customer service, professional business practice, and willingness to go above and beyond! Thank you for a job well done!!
Amanda Koslosky
a year ago
Shane did an amazing job walking me through everything and helping me get immediate service on an emergency situation! Thank you so much for all of your help in making sure our home has air conditioning and that it is safe!!! I would highly recommend Shane and One Source Home Services!
both Adam and Christian were excellent. showed up for work during the window promised called when 15-20 min away. very knowledgeable,polite, explained the process, took their time for the install, very careful about the workmanship, 5 star rating, professional, made sure both units were installed and operating correctly. Highly recommendedOne Source has two SUPER employees. you will not have any issueswith their service don't even bother to call any other HVAC companycall ONE SOURCE price also in line
Trevor was helpful and knowledgeable. Very grateful! Roark is a genius!
Mary/Franklin Clay
6 years ago
Emilio and Jeff came to our home to seal our ducts. They arrived at the appointed time and were very professional in their demeanor and work performance. Emilio and Jeff worked very hard to seal the ducts in our home. They explained everything that was being done. After the procedure was completed, the furnace was activated so that we could see the difference in the flow of air. It was amazing! Thanks for a job well done.
Taylor McDonald
a year ago
Justin was awesome. He was very helpful and informational about my system.Edit to add 5/4/22 :Emilio & Bryan installed a brand new a/c unit and a new heating system. They were very professional, did a great job, timely work, and made sure we knew everything we needed to about our new systems. Would highly recommend anyone who needs work done, call these guys. They don't overprice and they're very straight forward about repairs/replacements.
We had contacted One Source Home Service for an A/C tune-up. We had the pleasure of meeting Josh Morgan who did the job for us. He was awesome, very professional, and was able to help us understand what was going wrong with our unit. I would highly recommend One Source Home Service to anyone and will be contacting them again with any issues! Thank you again for all the help.
Mary Colletti
3 years ago
I am in Florida and my disabled brother lives in Colorado Springs. Every time there is a maintenance problem at his home, I panic. Inevitably, companies take advantage of him and in a sense me because I’m not there to arm chair quarterback what they are doing! I don’t say this lightly...How REFRESHING it was to work with Sean and One Source Home. Not only did Sean treat my brother as a “normal” adult. He was respectful of my brothers concerns and endless questions. Sean explained everything. Laid out my brothers options and worked out a very doable budget. Never knowing that he has a sister who was going to double check that the company wasn’t taking advantage. When all was done. My brother got me on the phone to talk to Sean and Sean had to explain all over what was necessary to fix the problem. Many get frustrated or say I just told him what we were doing. Blah blah blah. Not Sean!What a concept...a business that truly cares about their customers....a business that is trustworthy...a business that is thorough.!!! A business that I highly recommend.Thank you One Source and Sean!
I found the tech very knowledgeable and explained what he was doing.
andrew miller
4 months ago
Shane was great! Was early and gave me a great deal and service!
Thank you
Brian Jacobsen
a year ago
Nathan did a great job servicing our furnace and AC systems! He arrived early, was friendly, professional and very informative regarding our HVAC system. He took the time to call his boss during the servicing to discuss future maintenance on our system and available service packages and discounts that One Source offers. I was very satisfied with the service that One Source and Nathan provided!
My house decided to just give up on a Saturday and Sunday (water heater and heating system back to back), and One source was there within hours to fix everything. They are timely, kind, and honest. We specifically had the pleasure of working with Nathan, and we are so grateful that our home fell into his handy hands. Thank you so much Nathan! We look forward to having our go-to company for house work regarding plumbing and electrical.
Michael Lackey
a year ago
Service was supposed to be between 1:00pmand 3:00pm. Technician called at 12:25 and arrived at 1:00pm Technician had an issue finding my account and that it was renewed in February 2022 but he found it. I had purchased two fill valves so he was able to install them since both Fill Valves were inoperable. Once he started, the service went quickly and he tested both toilets to make sure they worked. No complaints about the service.
Ernest Wirick
2 years ago
I would have given ZERO stars if that option was available. I personally did not use this business(Thank god) but I am posting this for my 81 year old mother who recently became a widow of a Veteran. I say that because they proudly say Veteran Owned on their website and this review will show you they could care less. The following is a copy/paste of exactly what was put into the complaint that was filed on the Federal Trade Commissions website as well as the local BBB complaint.This company had provided a service contract for the year 2020, they made their final inspection of AC and furnace on 24 Dec 2020. At which time they proceeded to pressure my 81 year old recently widowed mother, yes this is her son making this complaint. They charged her $448.30 for the annual contract which only included one trip visit. My mother sent an email to the company within hours saying she did not want the service and to cancel the contract. On 26 Dec 2020 their office was contacted and verified they did receive the email and would process the cancellation. First off the contract was in my deceased fathers name which they changed after sometime. This contract as per the Federal Trade Commissions (FTC) website is cancelable, it even goes as far to say they could take up to 10 days to refund the money. Most know this law as a cooling off period or the 72 hour writer rescission rule, regardless, this should have been over from the start but this company took it on themselves to take their bottom line into consideration above the consumer. Funny thing if you read on their website they talk about the customer and even go as far as saying they are a Veteran Owned company which I doubt since they were screwing over a veteran’s widow. I have spoke with Sean Poole(SVC MGR) numerous times and every time Sean said they were processing the refund. My mother did submit a dispute to her credit card company (Chase Credit card services). On 22 Jan 2021 Sean Poole said the refund was approved for the full amount. In my opinion, this should have never gotten to Chase credit cards, it should have been refunded immediately by One Source Home Service as per the FTC's website and guidelines. One source will not speak with us at all now and said it's a done deal. I called their main office number and requested to speak with Dustin Hood, the site MGR. The gal said she would send him an email and he would call me. Later the same day I called back saying I never heard from Dustin and the gal who answered the phone was the same one I spoke with earlier. Her response from Sean Poole was, yeah, ain't gonna happen, case closed This company claims to be a Veteran owned company which I highly doubt, they were bought out by Air Pros out of Florida recently. I can't believe they would treat an 81 year old veteran widow this way, this is borderline elder abuse! BEWARE OF THIS COMPANY, “ONE SOURCE HOME SERVICE” They have only one agenda and one bottom line and it’s not yours!!! A report was filed with the Federal Trade Commission and soon with the Better Business Bureau as well as reviews in several sites. I’m really not sure how a company in this day and age is still in business with the horrible ethics of this company. I would run the other way before doing business with ONE SOURCE HOME SERVICE, they are terrible and pray on the elderly!!! EDIT, YOUR REPLY IS QUITE LAUGHABLE!! YOU COULDN'T EVEN TAKE THE TIME TO CALL ME BACK!! The fact is the contract was cancelled within hours the same day as written, the customer then verified 48 hours later that you received the cancelation email and you were going to process a refund. You drug your feet and did absolutely nothing to refund the customer! My review above had zero to do with the service/services performed. IT HAD EVERYTHING TO DO WITH YOUR COMPANY BLATANTLY IGNORING THE CUSTOMERS request for a refund!! Read the FTC's website guidance on canceling a contract and what the business is suppose to do!! Your BUSINESS IS UNPROFESIONAL AND UNETHICAL...... PERIOD!!
Timothy Bayless (Tim)
a year ago
We were very happy with Nathan. He arrived on time, was clean, professional, did the maintenance we needed quickly, gave us a few observations on our system and a couple services they could provide to improve airflow efficiency, but didn’t come across as pushy about it. I would be inclined to use OneSource again as Nathan left a good impression of himself and the company.
Curt Johansson
a year ago
Angel Delgado was very professional, courteous, knowledgeable and personable. He also explained everything in detail and made sure I understood what he was doing. One Source Home Services you have a great technician Angel Delgado treat him well he's on in a million.
Jackie McGuire
2 years ago
We finally decided to get AC for our house and One Source installed the new unit in March 2021. We used the AC for the first time over a week ago and noticed it was not cooling our house. I called and got an appointment for Friday June 11th 10-12 pm. Friday arrived and at 10:30, One Source called to reschedule my appointment because they had too many calls and short staffed. As we were going into a heat wave I was not happy about that, but tried to be understanding. New appointment was scheduled for Tuesday June 15th 1-3 pm. I called Monday and confirmed my time and was assurd my time was Tuesday June 15th 1-3 pm. On Tuesday at 2:30 pm I still had not heard anything and called to check when the technician would be coming. First call the lady who answered said she needed to transfer me and I was disconnected. Second time same person said she needed to transfer me and I got voice mail. At 3:30 pm, my husband tried and the lady who answered let my husband know they were running late but the technician would be out that day. At 5 pm the technician, Brandon called and said he could not be to my house for another 3 hours, but he could schedule me for Wednesday morning. I told him we would be up and because it was very hot in our house we would like him to come. Brandon arrived around 7:30 pm. He spent around 20-25 minutes and said it was a faulty thermostat and someone else would come out Wednesday morning and left. Wednesday morning we got a new technician, Marco. He went above and beyond to inspect everything with our new AC unit. He was very informative, courteous and professional. Additional issues were found regarding the initial installation and the lack of coolent. When it came time to sign, Marco said that Brandon had gotten the signatures. I informed Marco that I did not sign anything, but thought my husband had. When my husband got back home I asked him and he said he never signed anything for Brandon. This is concerning if a technician would forge a signature. Marco is the reason I am giving 3 stars instead of one. I was glad to hear that we could request him for any future needs.
David J Hotop
10 months ago
I suspect this was a scam free tuneup offered to me by One Source. The tech arrived on time and called ahead which was great. After a three or four minute inspection; the tech connected a multi tester into the cold air return and told me my furnace was leaking Carbon monoxide. He got upset when I challenged him. I told he could stop and leave. He made a big deal about how I should call the city and tell them my furnace was leaking CO. Then made a point to call his supervisor on speaker phone to tell him how old my system was and that the heat exchanger was bad and they discussed how the city would shut my furnace off. I’m very suspicious. I’m seeking a second opinion and will pay to have my furnace tuned up.
Fred came out to assess my furnace - very knowledgeable, very professional. Aaron also came out to discuss the details of getting new furnace and AC units installed - also knew his stuff, extremely easy to work with. Thank you to both of them, and their company, for a painless experience!
Nate Kralovetz
10 months ago
The absolute worst company I have ever dealt with! They had to come out no less than five times to get my swamp cooler working correctly. One of the times my house almost caught fire because my thermostat was shooting sparks. The continuously canceled their appointments to come out and fix the unit. Once they had my money, they were very unresponsive. I had to call the BBB before I got anything resolved. They did not clean up after them selves with each visit and never tested the unit to make sure that it was working correctly. Never use these people, trust me it’s been nothing but painful.
Victor Malone
2 weeks ago
Quick weekend response to a plumbing emergency. Clean and professional service, will use again and highly recommend!
Update:I’ve fired One Source as my go-to house repair service.I recommend you look closely at the BBB reviews for One Source. Most of those reviews are fair and closely mirror my experience -- that way you know this issue has occurred to multiple homeowners.Nothing in this review is said with anger, just disappointment. One Source technicians are fantastic, professional, and do good work. However, One Source has broken three appointments the day of the appointment, with little to no notice. Not a problem if they’d simply communicate that they aren’t going to be able to send a technician the day before.The latest round of appointment rescheduling involved a One Source rep calling me, telling me she that she was sorry the plumber I scheduled didn’t show up – five minutes before the time he was scheduled to show up. She claimed she’d left a voicemail the day before to inform me. It’s possible that the call went straight to voicemail, but I find it hard to believe that I wouldn’t receive a call record on my cell and that I wouldn’t receive a voicemail either. I probably would have given her the benefit of the doubt if One Source hadn't broken two other appointments under similar circumstances.The appointment before I called in to reschedule an appointment. On the day of the rescheduled appointment, no one showed. When I called in, no representative could give me a straight answer if I was scheduled or not. After several calls, I was finally informed that my “rescheduled appointment” was never rescheduled by the original customer service representative.The issue has become a recurring pattern of broken appointments. For me as a customer, good work delivered by professional technicians doesn't offset negligent and/or incompetent appointment scheduling and dispatch. I pay mostly to preserve my free time, and at this point One Source is costing me more time than they're worth.
Jason was very polite and friendly! He took care of the job that needed done and went above and beyond in making sure all of our furnace needs we’re taken care on this visit. As always, a great service experience from One Source!
Bernard Harris
a year ago
Over a two day period, Andres provided extremely professional and timely services for my family. We were without heat and he solved the problem. I am proud to say, when and if needed, please send him back. I would wholeheartedly recommend him to anyone, especially other veterans. Andres, thank you so much!
I simply ask for the same level of service I saw growing up that in this day and age seems gone. We got an estimate for a panel upgrade. We then held off until around December when they called for a discount. We were happy for the adjustment. We set up a date to do the work. I took a week off of work to prepare on our end. The day of the appointment the technician basically did a second estimate and quoted 1500 more for the job. And they were unable to do the job during my time off. They charged the entire amount before the work was done and then began the process of scheduling CSU to disconnect and for me to be off work. The technician showed up with zero material and had to go back out in bad weather to get it. Then began the technician giving us estimates of when the work would be done. First it was 4 pm. At 8pm we were told 2 separate times that it would be another 40 minutes. I understand that there are many factors that can contribute to extending out the job, but just be real and say it may take some more time. Don't quote exact times while my house is powerless on the coldest day of the year. Now we are on day 2 and hopefully this will be over. The manger did say he would work on our cost so that is where we are at. I wish I could be more satisfied having just spent 4000 grand, but we don't. I believe this will ultimately be resolved, however to say it has been less than a nightmare, would be a lie.
My experience with One Source Home Service was exceptional! Robert Simon was very professional, knowledgeable, personable, and kind, with excellent attention to details. He was able to determine the AC/HVAC issues within 15 minutes of his arrival. He explained the system's issues clearly and completely so that I understood my repair choices moving forward. I've had other companies out for the same issue, and they could never seem to find the source of the problem. Robert not only found the source of the problem, but immediately went out and bought the needed part, installed it, and set me up with a duct repair appointment in the near future. He was also willing to drive a long distance to my home and arrived smiling. I am grateful this company sent Robert out the very next day after I called, especially since my air conditioning system broke down during a heatwave. My home's AC is now working better than ever. I would highly recommend this company for their high level professional integrity, and their knowledgeable and personable employees in all departments from receptionists to technicians and beyond. Thank you for taking such good care of my AC/HVAC system!
We started with The Heat Depot in 2016 and had problems with an install at our old house. We foolishly gave them another chance to install an A/C unit in our new to us home summer of 2018. Again, there were continuous problems with the system after install. We have a service agreement with them for 3 (extended an extra year) years and they granted us a duct cleaning because of all the problems we had. At some point One Source took over and we got lost in the changing over of their system. Therefore, we missed our A/C service before summer 2019 and had to ask for our furnace service. They had been reaching out to us because they originally failed the inspection for the permit, had to make a repair and were looking to have the final inspection done for the permit to be closed out. Mind you this is now Nov 2019! I asked about our complimentary duct cleaning and it was scheduled for last Thursday, the same day as our check up for our furnace which was nice because it was one day, no need to take additional time off. Well, that appointment was rescheduled for Monday, 2 hour window with a call 30 minutes prior to arrival. I received a call but it wasn't the we're on or way call, they had to reschedule again. That brings us to today. We had an appointment from 2-5 pm again with a call 30 minutes prior to arrival. They arrived at our house with no prior call at 11:15am. My husband happened to be home due to the weather so they completed the duct cleaning. After taking pictures of one of the ducts it still had M&Ms(from prior owners) and debris remaining. We went to our downstairs furnace to check it out and there is still debris including what looks like a pen or pencil remaining. At this point we are soo frustrated with them that we are not sure we even want their services at all anymore. Cannot figure out how to leave pictures on this review or they would be here.
I recommend this company! The first lady I talked to seting up the appointments was friendly and professional. We scheduled a plumber and electrician for Wed. On Monday the electrician called and said they had an opening. There was some confusion around that, but nothing detrimental. The plumber Bill came over and was excellent! Did some investigating, and said he would come back the next day to check on things. Called the next day and agreed he would just come over again on the original scheduled Wed. On Wed the electrician Brian came over and was also excellent! Professional, honest, upfront, and didn't try to upsell us. Then Bill came back, finished the investigation, completed the work, explained everything, and said if I see any change to give him a call. Everyone I engaged with was kind, but didn't treat me like a child; professional, but try to upsell or act like I needed more than I really needed. Don't get me started on the pricing!!! Excellent and beyond my expectations!
Jonathon Carmean
2 years ago
One Source came out to my residence and performed an inspection with recommendation on my A/C and furnace service. I was quite pleased with Bobby's work and information, I felt compelled to get online and leave a great review. Houses settle and get dirty. With the amount of time people are spending in their own homes, this service would be essential to keeping things running in my own home. The piece of mind I received knowing that the A/C and furnace is running in tip top shape has made life that much easier to write this. I would recommend One Source Home Service to anyone that wants to live in a clean air home. Thanks Bobby, and thanks One Source for your services.
Stephen Wasson
a year ago
It was Dylan who serviced it our AC unit.
He was friendly, courteous, and professional & knowledgeable.
Dylan gave a very good explanation of the yearly plan, which we intend to take advantage of this August.
Miguel Zavala
10 months ago
Emilio and Bryan and all the staff from one source who came to assist came to work on installing Central air and heating into the house. From start to finish one source communicated with us, kept us informed, we're very respectful and caring about providing great service. My family and I are very happy with their work and will use One Service again in the future.
I had an appointment window from 11 am – 2 pm for a free quote to replace my toilet. However, the technician did call to say he was running late; therefore, I called their office and canceled the appointment. Although the person I spoke with was very apologetic. But, If you are remorseful and concern about a potential customer, at least you could do is take responsibility. As the “Old saying goes, actions speak louder than words.” Instead of apologizing, you could have said we usually charge x amount dollars for the install, but we are going to give you a discount and schedule another appointment at your convenience for being late and not calling. Sometimes I think some businesses forget how they started when providing customer service was very important to them now, it’s the profit margin and the high paying projects. Where replacing a toilet does mean that much to the business but a lot to the customer.
PEGGY DOCKTER
2 weeks ago
Everyone in the company has been wonderful to work with! From telephone calls, to install! Very happy!
Aaron Leininger
a year ago
After waiting over 15 hours we decided to call a competitive company to come to our residence ASAP. Within 30 minutes of calling; someone was at our home . Originally gave one Source 1 star review. I did get a follow up communication from Krystle with compliance and quality assurance a few days later willing to hear the problem and willing to correct the situation. Obviously it is clear that there are people that take their work and company seriously even when others don’t.
Jayleen Gutierrez
4 months ago
Nathan came out to our home and fixed some wiring that our puppy had chewed to our AC. He was so great and understanding about the situation. Went ahead and explain everything very thoroughly, leaving my husband and I with zero questions. Thank you so much, Nathan! Will definitely reach out if we have any problems again in the future!
I have the service warranty that One Source bought from my prior HVAC company. The first guy that came out this summer to service my AC was over 1 hour late and spent time telling me what needed to be done and didn't do any work. I asked for it to be serviced the next Fri, he forgot to put it on his calendar so no one came out. The job was done the next time by a service technician named Marcos, who was professional, explained in detail and did the actual work versus the other technician that just blew hot air. I will only request Marcos to do my service in the future.
Evelyn Jimenez
a year ago
Not on time was Scheduled 10:30-12 am arrived at 2:30! Which cost me an entire day's pay instead of 2 hrs! The Scheduled tech was stuck at a previous job so another was sent Dylan was fantastic, honest and personable! We will be contacting this company and requesting Dylan for any future furnace service!
Brandon Gadke
2 years ago
UPDATE: Logan arrived to my residence the next morning. He asserted that to me that he was NOT dispatched to my address or even got word of it the previous evening, that he was informed upon reporting to work the next morning (the morning he showed up). He was professional, kind, and quite compassionate about getting us our water back. In fact, upon fixing the original issue, another leak was discovered and Logan took care of business. I will NOT be using One Source Home Services until Logan gets a generous increase in pay, and such is proven to me; you want to lie to me about the service time let alone that the plumber even has a clue, now I know that a three-day turn-around from any other plumber is reality.I was given a 5pm to 8pm window I believe. It is now 11:16 PM and still no plumber - still no water. I have a 4:00 AM work call. I have called several times: Logan is finishing up with another job and will be his way to you. As a Veteran of 20+ years myself, I have all the patience in the world (hence why I'm still awake and still waiting). When do I give up hope?
Patrick McHargue
6 years ago
Derrick came out to make an estimate, and Tyler and J.D. installed my new air conditioner 4-days later. It's clear that each of them enjoys their work, and it shows in the quality of their work.The price was good, and the new system works quite well. I also like that, for the next 2-years, Heat Depot will be inspecting and servicing the equipment they installed. In addition, they will come out if there are any problems with the system, and will service the heating system that was already here.
Stephanie Black
2 years ago
John came in and he was my favorite one source tech so far! He was very informative and did testing to determine my issue. I know its gonna be a bit if money but feel more secure with his responses than in the past ^_^
Kathy Wiederaenders
a year ago
Nathan and Nick did a great inspection of my ancient furnace and my new, but failing, water heater. I'm very greatful for all the good advice and their genuine concern for my safety. Who knew Magic Chef made furnaces? Yes, it's that old! Would highly recommend Nathan for any type of plumbing or heating problem. He'll figure it out. (They also repaired a dryer vent that I didn't even know had come apart in the crawl space. Great guys.)
William Bernard
2 years ago
Great service. Knowledgeable, professional, and friendly. Bill and his co-worker were at the house on time with the part they needed. Bill listened while I explained my water heater problem and then quickly and professionally fixed it. After he was done, he offered a couple thoughts on what to look for in a failing water heater. Absolutely no pressure to buy additional services but I definitely plan to contact One Source again for other home repair projects.
Frank Boskovich
a year ago
Made appointment with them for next day service. Got a text next morning they were on their way arrival in 30 min. 3 hours later still didn’t show up. Their dispatch didnt offer a reason for no show and couldn’t tell me if they would show up today at all. They never showed up and I wasted an entire day waiting. Total BS!
Mimi Robitaille
8 months ago
Furnace maintenance and then a service call for the furnace humidifier. Both reps were great. Can’t remember name of the first gentleman but most recently Nathan was great.
Enrique Machuca
a year ago
First at all, let's start with Ted. He was our salesman and he was very courteous and friendly. Hhnow e answered all our questions and was very knowledgeable. Was a pleasure dealing with Ted. Keep the good work Ted.Next, Alex and Ron. Two excellent guys.Very respectful and friendly. They also was very knowledgeable and experienced and friendly. Thank you Alex and Ron for your wonderful work.The Heat Depot should be very proud of having such workers like you guys. I would like to recommend you to anyone.
The technician, Andres (Galos) was very knowledgeable, polite, profesional and explanatory. I'd absolutely recommend one source and happy to have Andres as the service tech anytime.Note: He even offered to get me something (drink/eat)when he called to say he was on his way for the service appointment. AWSOME SERVICE!
Lisa Luchkiw
3 months ago
Andres is awesome. Very respectful and professional. He went above and beyond for me today, even offered me coffee!
Vernita Wimbish
9 months ago
Quincy Elmore was very thorough in his inspection of our heating unit, and quite helpful. He was cordial and respectful of the customers concerns.
I honestly wouldn’t give this company even 1 star. By far the worse place I have ever gone for service. Being a veteran owned business you would expect so much more professionalism and honesty as a business code. Unfortunately, this company is full of dishonest representatives who promise you incentives and then take it all back once you sign up for the warranty. I installed a water softener unit, purchased the 5 year warranty plan, and got my pipes redone and “flushed” through them. Patrick Cape promised that I would receive 5 years worth of salt that they would come and personally put in every month and I wouldn’t have to worry about maintaining it for 5 years. That sounded great right? Well come to find out that was all lies, even though I have it written down on the contract saying they would do it: I’ve had there unit for 7 months and haven’t gotten a single bag of salt. THEN, when you try to call them to get a solution all they do is send you here and then there, and never actually resolve the issue. They promise they will have a supervisor call you within the next couple days... 7 months later, I’ve had absolutely no resolution. If you want to work with a company that puts their customers first and doesn’t lie just to get you to spend money, this IS NOT the company for you. They are absolutely horrible and scammers.
May 2022 AC wasn't working properly technician came out said it needed to be replaced. (Our mistake for not getting a second opinion) put in a brand new unit $15k, failed inspection for two codes. SIX appointments made with no show/no call. Several times I was told a manager would call me with no call. Finally THREE months later they came out and fixed the code issues after I threatened to call the state. Now the AC is not putting out cold air and is saying there is a Carbon Dioxide leak. Had an appointment for this morning....guess who didn't show up or call again. Time to call a lawyer I guess.
BE AWARE!! They will send you a letter of Intent to put a LIEN ON YOUR HOME BEFORE SENDING YOU AN INVOICE.We had a plumber come to our home in February 2020. At that time we were informed by the service technician, Joshua, that no payment was due.In May, we had an electrician come to our house and were not informed that any payment was due.In October 2020, we were sent a letter stating they were going to put a lien on our home for an outstanding balance. A balance that we were NEVER notified we had. If One Source had reviewed our account, they would have found that we ALWAYS paid for their services at the time of the appointment. When we called to find out why we received the letter to put a lien on our home, we were informed that IT IS THEIR POLICY to send this type of letter instead of contacting the customer and notifying them of an outstanding balance. What type of business does this??? Obviously, one that does not care about their customers. They lost our business and the business of our family and friends. If I were you, I would be looking for a different business to help you.One other item to let people know. We asked for a technician to come out to look at a leaking toilet. (A toilet that One Source had previous changed the wax ring). Instead of a technician, they sent a sales person to come to our house who tried to tell us that the lifespan of a toilet is 5-10 years. I feel bad for anyone that believes this line. Please do your homework and get multiple opinions if anyone informs you that you need to replace your toilets every 5-10 years. Remarks like that show you should not be in this business.
michele from colorado
11 months ago
If I could leave a negative review and a zero I would. The technicians were great but the sales person promised things that the technicians didn’t even know about. They brought the wrong furnace. They had to waste an hour and a half to go get the right furnace. The sales person said the new furnace, the fixing of the AC which rats had nested in and eaten wires, and the redoing of the ductwork in the crawlspace would all be done in one day. Obviously that didn’t happen. Cesar was excellent in installing our ductwork and he worked very hard to fix all the things that were promised that no one else knew about. I would never ever go with them again. I chose them because they were veteran owned and I’m a veteran but I would not recommend any veteran use them. Highly dissatisfied. They promised us a louvered door for the room the furnace is in to meet code, and we’re still waiting a month later. Customer service has no idea what’s going on. Don’t use.
One Source has now taken over for Heat Depot and their service is even better. James took care of an issue we ran into and made it right. Absolutely recommend these guys. They're fair and will take care of you._________________________________________Review from 2017We had an AC unit from the early 90s that needed to be replaced. Mike came over and checked it out. Quoted a very fair price. The next week the crew came out (even flexed a day for us due to our scheduling challenges), and totally took care of us. They were fast (took even less time than quoted), didn't make a mess and did a great overall job. I would highly recommend them for any of your HVAC needs.
Super satisfied! Very professional and courteous. Brandon was so patient and gave me an estimate with which I was very happy. Red and Scott’s skills are top notch, and they had the most awesome assistants. I couldn’t be more pleased with the installation of my new HVAC system, and I Highly recommend One Source Home Service. Thank you.
DO NOT USE THIS COMPANY!! The first experience with them to fix a leaky humidifier cost us $500.00 to replace the filter. Looking at Amazon the exact same filter is priced at $10.00 and it was a 20 min job. The next experience with them they said we needed a new water heater so we purchased at a cost of $3600.00 and had to call them back the next day for a bad leak. Next under the service maintenance program they checked our AC and said it was running great and should last a long time. Two weeks later the motor seized up but luckily was under warranty so they charged us $1089.00 to install the new one 700.00 for labor which only took 35 min. It took almost a month to get it replaced because of several excuses and temperatures were in the 90’s so we were very miserable. Needless to say won’t be using them again.
We’ve used OneSource a few times now. They are always very professional, realistic, kind, and willing to go above and beyond for their customers.We bought a home that HVAC repairs “Had been done” through our buying process, to fix a flooding issue. None of those repairs were done correctly, and the companies that performed them don’t warranty their work. We were up a creek without a paddle (or AC).OneSource came out the same day I called, found the issues, and gave us options for repairs as well as estimates. While it wasn’t news we were hoping to hear, they were very fair and willing to work with us and our budget. They got us scheduled quickly to complete the repairs and get us back operational ASAP.110% recommend them, they’re always amazing. So glad we found them by accident a few years ago!!
Tristan Landay
6 months ago
I contacted this place one time, got a ridiculous quote, double what the other places I called quoted me and now for a whole year they will NOT stop contacting me, they have called me many times, each time I've asked for them to stop, they keep sending me automated text messages no matter how many times I reply STOP, they keep sending me emails and physical mail as wellAlso the canned, copy/pasted responses from the company on here are hilarious
They installed new heating system for us last year… this was just a check up on our system. Our service person was Alicia, but I did not see her name on your list!! She is awesome!!
My experience with one source had both highlights and downfalls. Highlights include friendly customer service in scheduling an appointment and interactions with our techs that came to the house to assist us with our problem. Also, our tech Brian executed his job well and was able to help fix our problem correctly. One downfall that was at first difficult to deal with was how long it took for a supervisor to get back to me about a concern that I had called about. However, a supervisor named Des did finally contact me, and she was apologetic for my time and addressed my concerns professionally and positively. She validated my concern and was able to help resolve the issue I had.
PUBLIC SERVICE ANNOUNCEMENT!!! DO NOT, i repeat, DO NOT CHOOSE THIS BUSINESS!!!!!! I have never seen a more unprofessional company in my 45 years of life. I've never even written a bad review. I was quoted $6500 for a plumbing job that was done so poorly the city inspector laughed out loud. It is virtually IMPOSSIBLE to speak to anyone about your concerns. Their answering service just keeps taking messages, and over a month later i am YET to speak to any type of supervisor...they had the permit manager deal with me so I'd stop calling to beg them to null the contract and let us find a real plumber. For the past month, i feel like I've been being punked, its almost comical at this point. Maybe if i wasnt thousands of dollars in the hole for a repair i dont trust was even needed, I'd be laughing. Seriously, be warned. Dont sign their contract.
Jesse is a true professional! Courteous and kind. He definitely knows his trade. It's rare to run across a consummate professional, and Jesse is a great representative of Obe Source. He had recommendations for me and I want to request him to do my repairs.
I started with a furnace tune up, I was aware of my furnace being older and not serviced in some time, so I was prepared to hear bad news. The furnace was showing signs of end of life and replacing the furnace was appearing to be apparent at any point in time. We upgraded to a better furnace that was installed the same day as agreeing to the service and only took a couple of hours. Every tech that was involved was polite and professional, was able to answer all questions, and showed total willingness to pursue a job well done with follow up calls.
Ken Sandoval did quality work, he was here shortly after I called for service. And he was very Professional. Ken was very courteous, and knowledgeable, didn't leave until everything was in working order. Thank you Ken Sandoval and One Source Home Service
We have had some challenges. Parts were broken and we are waiting on our 3rd appointment to get things complete. The person who came out to evaluate or systems, promised that the freon in the AC unit would be topped off. She said she would let the techs know. The first pair of techs said that they had not heard anything about and didn't have the R22 but would tell the second tech. On our second tech appointment, again the tech said he did not know about it. Finally, my big concern is that the One Source representative said we had a problem with carbon monoxide. We'd recently purchased a Carbon Monoxide test/monitor. It did not read any carbon monoxide from our bedroom. After the One Source representative said we had carbon monoxide, I moved the monitor down to the basement near the utility room for more than 24 hours. Still the monitor read zero. Finally, I put the monitor inside the utility room near the furnace for more that 24 hours and it still shows zero. I feel like she told us, what my mom calls, FUD which stands for Fear Uncertainty and Doubt in order to create a sense of urgency so that we would spend the more than $8,000 for the services. We paid for a furnace and air conditioner clean and check. They also used sealant to seal gaps they said we had in our ductwork. We also paid for fin savers, a hard start to add to the air conditioner and two motors. We are questioning whether $8,273.72 was an appropriate amount for us to pay for these services. The One Source representative told us that a new system would cost $20,000 so we believed that her quote would be a reasonable path to take to save our systems and some money. Based on our research, we have found that an entirely new Complete Split System Air Conditioner with Gas Furnace system would cost up to $3,500, at most, not including installation. I feel taken advantage of and so through this I would not recommend One Source Home Service to others.
Donald Bowman
2 years ago
I have been with one source since 2016. Once I first got them in 2016 they did a good job on sealing my duct work and they did a good job in 2018 when they replace my hot water heater. From 2016-2018 they did a fantastic job on maintaining all my equipment.In 2019 when they came out to inspect my furnace they stated everything was good but I had to call them back because my furnace was not working after it was maintained. In summer of 2019 they came out to do maintenance on my A/C unit and again after that my A/C froze up and again I had to recall them to get my A/C working again. After that I made a request to have a certain technician to come out to do my maintenance.My wife scheduled the maintenance to be done in Aug 2020. The day of the appointment they were going to send out a different technician so we had it rescheduled for Sept 2020. Again without notice they did the same thing by not honoring my request of sending out a specific technician that I requested. I have recently canceled out all services with this company because their customer service department does not honor requests.
Bennie Reeder
3 years ago
My experience with Justin was great. He answered all my questions effortlessly. I asked him to perform check on some previous work done by one sourcea and he did so with no hesitation.and made a discovery that some work needed to be redone and immediately scheduled me for a follow up appointment to have the work done. I appreciate his promptness in the matter and enjoyed working with him.
Darren Kaberna
8 months ago
I paid $69 service call to be given a sales pitch for an extremely overpriced solution. They stated my until was unrepairable and a replacement would be $24,000 after many discounts. The next day an actual repairman (from another company)showed up and had it running temporarily in under an hour and a few hundred dollars. When I told him the quote I was given by this company, he laughed and said I could replace the whole unit, repipe the house and clean your carpets for much less than that! In my opinion, at best this company lacks skills, at worst when they know they have you, you will be grossly over sold. In my opinion, scam. Would avoid at all costs!
Alexandria Goddess
a month ago
In my short time with One Source, I have had pretty good experiences with this company overall. There was only one time recently I had an issue that was a bit frustrating. I had to reschedule several times due to no shows or no appt recorded but was eventually contacted by a manager who kept me updated and made sure the appointment was made and kept. As well as the following appointment to do some work needed. I have an inspector coming in to check the compresser installation in a couple of weeks, and then everything should be resolved.The operators are all very nice and pleasant to speak with. The technicians previously installed my water heater and were highly professional, kind, and quick on those appointments. My issue was resolved pretty quickly, and everything needed to be done has been done. Thank you, One Source.
Had my first inspection after my install and it was great. My rep turned on the humidifier. Can't wait to experience this. Very happy with my rep. He was very friendly and answered all of my questions.
Had a consult on plumbing repair and financing options. Will use their services after I receive application and approval for financing.Update: Rourke was very pleasant to work with and spent his entire day helping with my home repair. Thank you, Rourke.
Update 9/1/21So, I was hoping to keep this review for the previous job and do a new review for the next job but I am not able to. One Source honored their commitment go great service and completed the previous job fully. Matt was a huge blessing for them and for us because of him, the review is better. We had a new job done to install a whole home water filter. Much better communication, completed job and good follow up. A bit pricey still but happy with the techs and job.Update: 4/16: so, Courtney was wonderful in following up with me and Matt (The technician) was great to work with. He was on time, had great communication and completed the job. The job is finally completed, hopefully, the damaged part replaced and the clicking sound is resolved. Am I a happy costumer, no, but the job is done and I am happy about that. I do hope One Source will see that they should do something to rectify the issue of how frustrating these past weeks has been as their costumer. Additionally, the time that I had to take off for each visit which costed me lost wages. I will acknowledge that one source did send out their technicians on multiple occasions to work on the job without asking for any additional fees (which would not have been appropriate since the job was never completed). I appreciate that was one battle I did not have to endure. Thank you, One Source, for honoring your service and having it finally completed.Update 4/11: The review is getting close to becoming a 1 star review strictly due to communication issues, or the lack there of. I have made countless attempts to reach out to One Source to have my job completed. The clicking sound from the humidifier control is beyond frustrating and I do not believe the humidifier is not working to the capacity that we expected. I have honestly made repeated phone calls, been told that someone will get back to me and voila, here I am still with a job not completed, and annoying clicking sound, and an a company that claims to stand by their service falling tremendously short.Initial post:So, I am disappointed at the situation that I find myself within this review. The relationship with One Source started out very well. I purchased a Groupon for Maintenance on my furnace with the intent to speak with them about installing a central humidifier. Following a long discussion, we upgraded our furnace, installed a humidifier and sealed our ducts. Spent a lot of money. Then the small details that began to add up. The installation crew didn’t speak with us regarding the plan, left a mess including screws on the floor and drive way, and didn’t provide a sufficient explanation regarding operation. Then someone scheduled the inspection date without discussing with myself or my wife and the city inspector came by our house without us being home to allow them to enter. Following multiple conversations, One Source finally rescheduled the inspection, which somehow it got messed up and the inspector came on the wrong day a week earlier than expected. Fortunately I was home to let him in. Additionally, the humidifier did not get wired to allow its use during the summer when only the blower is activated and I was ensured that a technician would be scheduled to come and rewire the humidifier. Well, the first appointment was never actually scheduled and I took time off from work to have no one show. I get it rescheduled to only have it actually scheduled but no one show up again.I called costumer service and was told that they will check in on the technician. Well let’s just say, this will be the second time I am home waiting for a technician wondering what is going on. I do hope they read this review and rectify the situation because I started as a happy costumer and now im a frustrated and unsatisfied costumer.
Quincy, Michael and Marcus were all wonderful and pleasant. We highly enjoyed our experience with each of them. They were polite and courteous. Marcus and Quincy both took the time to explain in detail what was happening and were able to answer all of our questions. Definitely a great experience.
Sherry Hunter
3 months ago
Andres and Josh came out today and I was very pleased with the knowledge an kindness and professionalism ..looking forward to getting my new system!!! Thank you guys!!
Our furnace stopped working last night. Bought a new thermostat this morning, as that's what the old thermostat said on its error code. Replaced the thermostat and still nothing! Called One Source and exercised our service plan and they had Quincy show up quickly to the house. Quincy was all smiles and extremely professional while assisting us. Ended up only being a fuse (thank God). He changed that and also the filters. Did a good service check on everything and he got us up and running! Thanks One Source.
Elizabeth Miller
2 years ago
Our whole house humidifier stopped working. I depend on the moisture due to severe asthma. Called and service tech came out next morning. Was a simple repair and now humidifier is working beautifully! One Source staff are always very courteous, professional and reasonable. I recommend them to everyone!
Justin was amazing! He has to replace the whole hvac system and they are going to fix it tomorrow! Troy gave us an amazing price and financing! I would recommend them to anyone! Great service and so kind and nice!
Justin and Dallas were so great. They talked about all or options and helped us make the best decision for our needs. Then stayed and walked us through setting up appointments and getting everything coordinated. I recommend One Source for all your home needs.
Cristina Fersiva
3 years ago
Anthony was very professional, an expert on the subject . He explained every option possible and gave me all the support information behind the products. He is highly educated and knowledgeable on the subject. I was impressed ! I will definitely use this company again. He checked our furnace, showed what needs to be done and that was it. Great service! Thank you !
Jackie Brown
2 months ago
I have removed my original review. Once source made my experience right. Our AC was repaired and the technician that came out was very professional, kind and educated us so we can keep the ac running longer.
Kelly pitchford
2 years ago
John was incredibly polite, and a pleasure to have in our home. In the call to let us know he was on his way, he actually asked if he could get anything for me at the convenience store! I was taken by the most thoughtful gesture! Know me as one HIGHLY impressed customer!! Thank you!
Eric Bosley - DOC
a year ago
Andres was great. He was quick, efficient, and thorough. One of the best HVAC system maintenances I have had. Such great service I signed up for the annual maintenance plan and will be asking Andres to come back and do each one.
Antonio Villalobos
2 years ago
DON'T DO IT!!!!!You've gone this far...take 5 minutes and check Yelp for REAL reviews, not company-primed reviews (1,800+ marks/reviews for a small company around since 2012? Gimme a break).And if you unfortunately do, pray to God that you don't require a refund.I'm 4 months in and haven't received my $1500 refund for a part they ordered in November, said it didn't fit, took back, and then said I'd get my money back in a few weeks. A tech inadvertently shared that this company is notorious for not refunding its customers.AVOID AT ALL COSTS!!!!
Shawn and his assistant were early to appointment.They were very efficient, I didn’t know there was a reset GFI for the boiler system, I do now. I had another question and they were great. I hope if I have another problem with the house that Shawn could fix I hope I GT them again definitely!!!One source is very reasonable in price for what we’re getting fixed.One Source also replaced our boiler system and has paid for it’s self in 2 years.We couldn’t say enough great things about One Source and their employees all top notch!!!
We called One Source for a furnace tuneup. We appreciate how they sent Jesse’s picture before he arrived so we would know who to expect. The furnace tuneup is a great service offered by this company and Jesse was very thorough, friendly and knowledgeable. He took time to explain in detail what he was doing and took pictures of each step to show us afterward so we could see the condition of our furnace, what he had done, and what to expect from the furnace in the future. He also explained in detail the services One Source offers, as well as what services we would benefit most from. He offered us an excellent deal on a crawl space encapsulation (get rid of the old insulation, clean everything up and put in moisture seal material), which we declined for now but will plan on having One Source take care of at some future time. Jesse did the salesman thing at that point but we let him know it wasn’t doable for now, and we didn’t feel too pressured about it. Thanks, Jesse and One Source, for your professionalism!
They installed my A/C unit and freezer coil. The freezer coil was installed inside down causing water to leak and cause water damage to my ceiling. Tried to have management fix the issue but they continue to be unresponsive. Don’t use this company. You’ll be trying to have issues fixed for years.
Update: 11/2/22Alicia Chavez did our 2nd year winter furnace check. She was super thorough, personable, and knowledgeable. We appreciate that she took her time and showed us before and after pics of the furnace areas she cleaned up. We could not be more pleased and hope to have her be our go to One Source HVAC professional.------------I learned of One Source Home Services on the Groupon webpage. I read customer reviews about the company and decided to give them a shot at diagnosing why our furnace was turning on and off every 5 minutes; even at the lowest thermostat setting. Ridge, the first HVAC technician who came out to our home, was able to discover the causes of the furnace issues. He had Thomas, an HVAC technician specializing in gas-fueled furnaces, do the final repairs. Our 23-year-old furnace is working perfectly. I could not be more pleased with the service these talented gentlemen provided.Update:Damien and trainee Monique came to check our furnace regulator to assure that it is safe to run the furnace now that we have entered the Fall. These two gentleman were respectful and got the job done quickly. We were impressed that they remined us that we are One Source Members therefore this service was free. Wow! Talk about saving money. I want to add that the week before, a technician specialist named Marcos, also came to our property to look at some pipe related work that the HVAC specialists did a few month back. He was quite knowledgeable, personable and was transparent about his findings. We couldn’t be happier with the treatment we have received from the One Source Team.
Mary Blanchard
4 months ago
Nathan was here today right on time, did an excellent job explaining what we need, was very professional an great to work with. Appreciate him very much. Superb service
Go locally owned if you can - while One Source has very nice, professional people, but their follow-up has been really lacking. At first we were pleased that they were able to install our new HVAC system so quickly, but now I wish we had comparison shopped price-wise, and they did not get the details right. After installation, we and the inspector were not satisfied with the humidifier drain (it was an uninsulated line going into a bucket (yes, a bucket) on the side of the house. Garbage, really. So I called and called, there were appointments, five no-shows with reschedulings prompted by us, and months later, still no resolution. Calls, emails, etc. have not been returned. Also, the system fan is not functioning quite right now and I am honestly dreading having to contact them and go through that hooplah again, so I thought I'd get on here and leave some tips for others.
Rebecca Massey
10 months ago
Justin was great! Very nice and polite and knowledgeable. I have used this company for a few years now and they're great! Great customer service
daniel roman
3 months ago
Great service every time!! Emilio and Chewy really helped us out with our AC and heater. Highly recommend these two because of their knowledge snd experience.
Hardy Wright
10 months ago
The tech, Nathan, arrived on time, and called before coming. The work was performed flawlessly and professionally... I was so pleased I purchased a maintenance agreement, which was very reasonably priced.
Kristine Rich
2 years ago
Justin came to do bi-yearly maintenance on my AC. He was very professional and kept my carpets clean by putting on new shoe coverings before walking onto them. He did all the checks necessary and turned it on to make sure it functioned properly. He waited so he could take the temperature from intake and then the registers, to make sure it was correct. He was friendly, polite and helpful. I give Justin five stars and will definitely ask for him to come to do all of my bi-yearly work. Thank you Justin!Kristine Rich
Brandon and Aaron were exceptional! Brandon caught safety issues with my furnace that no one before him ever mentioned to me! Both were super friendly and Aaron explained my options clearly and patiently. Great company...thanks to both of you! Thanks for removing those stripped screws on my vent too Brandon! :)
clinton ruckoldt
10 months ago
This company is garbage. I had them install my a/c and a new furnace for $14000. They installed it but didn't pull the proper permits for the job. Now i am trying to get them to do their job right and their call person gets snotty with me. Fine, we can take this to court, i don't put up with intentional bad service. I don't recommend this company, even if they fix their bad service.
Nanci Modiano
6 months ago
Dylan was very professional and explained the thermostat to us. He was pleasant and very accommodating
Elizabeth Riggs
3 months ago
Andres & Joshua are two fantastic guys. Went a above and beyond
Rock Star
Thank you!
Elizabeth Riggs
Steven and Adam did a spectacular job installing my new furnace. They were on time and worked very efficiently. When they finished up they explained their work very well and showed me what I needed to know about the new system. They were so nice and didn't even complain about the less than ideal conditions of my attic where they were doing the furnace installation. They even made some upgrades to the attic which will make it easier for me or other technicians when entering in the future. They went above and beyond in my opinion and I highly recommend them. Very nice guys.
Stephanie Anderson
4 months ago
We have had several things worked on by this company. Our first guy Austin? He figured out things were not working right.. got it fixed very friendly and explained as he went. We had Journey and Cesar who did our duct work, very efficient and professional also extremely like able and friendly. We also had Rourke for our plumbing, very nice. Thank you guys for being such a great place and having an amazing team.
Justin and Toby came out today for a routine tune up and literally found out all the issues we had no idea about and completely handled everything and helped us get things back on track. I'm very greatful for them and wanting and caring and helping us when things weren't working as they should. I highly recommend.
My Tech, Andres is top notch, he came in, listened, researched, troubleshot and cleaned my furnace as well as checking out the AC unit as well. Andres informed me of the concerns he had with the findings......We are getting both new furnace and AC unit installed. Andres was very educational about the services and products, he was professional and fun, I will recommend OneSource because of his awesome excellent customer service.
While I was out of town my wife called One Source because our furnace wasn’t heating very well. A tech came out and said he found a few problems but his “supervisor” needed to come out to verify faults. When the “supervisor” came out she began telling my wife our furnace wouldn’t make it another three days, this was through record cold temps. She also said that my wife needed to “think of our daughters” so that they don’t freeze. She also told the technician he needed to leave now because he had other calls he needed to get to immediately. I knew this didn’t sound right as our furnace is only 10 year old, with a life expectancy of 20 years. One Source quoted us $7000 for just a new furnace. I also had my wife ask about installing an A/C unit for the upcoming summer. One Source told her we couldn’t tie into our existing furnace and it would cost $20,000 all in to replace the furnace and install an A/C unit. We called another HVAC company to come out and they said our existing furnace had at least another 10 years and that the gas pressure just needed to be adjusted. They charged us $100 and our furnace has never worked better. While adjusting the gas pressure he also said we can in fact tie an A/C unit into our existing furnace and it would cost about $4500 give or take. Trying to use predatory sales tactics on my wife while I am out doing training isn’t a good look! Oh and to top it all off, they turned off the furnace while they were here and didn’t turn it back on before they left. I will never call to use or recommend One Source again!Edit: Owner response states that multiple estimates were placed in my file, one that shows an estimate for repair only. My wife was never told about this estimate and the email I have is strictly for replacement of the entire furnace, it does not include an estimate for repair of the existing furnace. I also made a post on the app “Nextdoor” and there are multiple people that have had issues with One Source, still would not recommend them to anyone I know.Edit again: One Source just sent the email for “mandatory repairs” (5 days later after negative reviews). This estimate is for $1600. I declined of course because another HVAC company already came out to adjust our gas pressure for $113, fixing our furnace.
Joe Scheideler
3 years ago
Brandon did a great job. Very professional and courteousNew job June 21. HvacThese guys were very efficient and friendly. The furnace looks greatRon was here, after Wirenut had said it was a $700 job. Ron did a full inspection and testing and restored the furnace to work perfectly without a $700 part October 17, 2019
Lilith E Farren
2 years ago
Everytime I have called a service technician for our furnace or ac, it's always been a local company that does great work. My husband called these guys. They acted like car salesmen. Very much predatory behavior. These people couldn't even break down their estimate to explain why a furnace costs more than my car. After they left we got a phone call asking for payment of services rendered. They didn't do any services and just gave us an inexplicable estimate that doesn't even reflect market value.
Estelle Remington
2 years ago
We initially called John to come and look at our ac unit. We knew it wasn't working and it was old. (From 2007) turned out we needed a new unit, evaporator, coil and furnace. All were wearing out shortly, and I need the ac out here in Canon City. We also got our ducting resealed (it had tons of holes, that diminished the efficiency of the ducts) so we got a cleaning for the dirt on our ducting, microbial cleaning and install a UV light in the ducting. Everything was quick and done professionally! We got it done quick as well which was a blessing! Called sat and had it all installed mon. Kudos to Marcus/Christopher for the cleaning and aeroseal and Adam and his assistant for the furnace and ac unit install!
Allie Hemphill
3 years ago
Anthony came out to clean and check over my two furnaces this winter. He provided me with a ton of information and lots of options for getting my house up to date in an efficient manner and improve the air quality at my house. He was patient and informative and understanding of cost concerns. I look forward to working with him to improve my home and my air quality!
Dave & Tish Cornella
a year ago
Our tech Andres was awesome went way above and beyond. Jose and Andres both explained all of our options thoroughly and didn’t nickel and dime us. We are extremely happy with the service that was provided!
Ashli Cervantes
3 years ago
Tyler was amazing. Super friendly, informative and polite. We had some issues with our new furnace They installed and the water not draining, had to have a tech come out and he just flushed it said we needed a different drain system, Tyler came back a few days later since it was the weekend and fixed the issue, would recommend this team! Even my dog loved having them here because he got so much attention!
Monica Filandrianos
a year ago
Took three weeks to repair a water supply line that attached to swamp cooler and water heater. Once finally fixed, but not! After a few days the pipe was leaking again. The plumber came back turned the valve off and said it was good. The pipe has been leaking ever since. When I called them they wanted to charge, another whopping 500 dollars, plus a service charge, for the repair of something that should have fixed the first time, paying over 1300 dollars and three weeks to fix! Horrible plumbing company; could be just this plumber I would not risk hiring from this company again! Be ware of these con-jobs!
bettina schneider
4 years ago
I scheduled just an AC tune up. After 2 hours of HARD SELLING...the must have package for a mere $6k ???? I’m not sure my equipment even got the tune up. My unit is 5 years old and somehow the tech found all kinds of issues that need to be resolved. After repeatedly telling him I HAVE NO MONEY FOR AN EXPENSIVE UPGRADE, he told me my cost was $129. When I told him the cost quoted to me when I scheduled it was $49, which he did find in the notes, he seemed a bit put out. I’ve never used this company...they apparently bought out the company I used to use. I do not feel good about this service/transaction.
Bethany Callaway
a year ago
Was supposed to come out to do an AC/Furnace tune up, but instead tried telling me my furnace was so old and was leaking CO2 (only 8 years old). Tried to get me to replace my AC and furnace but something didn't feel right between the what felt like scripted talk with his supervisor on the phone and the pushiness. Also finally found them on BBB and saw all the complaints about their business there. Had the city of COS come out and they stated there was absolutely no CO2 leak. They didn't actually do any work or tune up so I am having someone else come out and do it.
What can I say,.. my furnace went out Icalled and had someone come out thenext day early his name was Andres hedid an excellent job explained everythinghe was gonna do to service my furnacebefore he did it which helped with easingmy nerves with the whole situation!!!Very much appreciative for that. after adiagnosis from himself and Jose myfurnace was very old the motor went outthey helped me thru the process ofPurchasing a new furnace! all set up andmy family is warm again!! thank youAndres and everyone else who helpedmake my home warm again!!Definitely Suggest these guys they areAbsolutely awesome!!!
Rachael Stone
3 years ago
Brandon came out and did an amazing job with our furnace. Even was extremely friendly and patient with explaining what he was doing to me. No awkward silence and extremely knowledgeable. Waited until my husband got home so could explain everything to him as well. And did amazing with our 2 dogs. Highly recommend to everyone and will be using only them from here on out. Very satisfied. I will be requesting Brandon as well. Thank you. :-)
They arrived on time. They completed the service in about an hour to hour and a half. The issue is it is not worth $600. More like $200. Also, I was having issues with my furnace. After 3 days we decided to replace the furnace. While working with the supervisor the tech said the you get a free vent cleaning with the new furnace. Turns out they charged almost $600 and it was not free.
Rourk DeLancy worked on our basement sump pump, he was professional, really helpful in explaining his work in progress and kindly understanding of our situation.
Beverly Christine
4 years ago
Working with Brandon was great! I watched what he did to check out theA/C and was very impressed.Thank youDennisMichael Bryant was at our house yesterday to install a new furnace and air conditioner. He was very knowledgeable about what he was doing and he and his partner worked very hard all day! It was a pleasure working with Michael because we were comfortable asking many questions and his answers were very helpful. We are very pleased with our new system and they left everything very clean.Thank you,Bev and Dennis
Justin came to tune up the heating system and was very professional and friendly. Took pictures of everything and explained in detail everything to know about my system and what he did. Signed up for the annual membership and will be requesting him each time they come!
Jason was very professional and went right to work. He didn't mind me watching and explained everything as he went through his maintenance checks. We may need a new furnace soon (ours is more than 10 years old) and he explained all of our options. Super nice guy!
Marc Cattapan
8 months ago
Bobby was very professional, thorough and knowledgeable. We received a courtesy furnace inspection and cleaning. No hard sell on any products. Just good old honest feedback on the condition of our furnace and a thorough cleaning. Kudos and thank you for your service ✌🏼
Do not do business with this company. The worst service I have ever received in my entire life. I spent 8k on a new HVAC system. The system failed inspection. Called several times over the course of three months to reschedule the inspection which never happened. Inspectors continue to no call no show. The worst part is that when you call them for help they REFUSE to transfer you to a manager. Help desk person says that she can only send the manager an email. But the manager will never give you a call back. Do not spend your money with this business, they have terrible costumer service.
Update from original review (see bottom) Do not use! Our AC had not been working, (wasn't cooling the house and making a clicking noise) called one source, a guy came out, did a few things but from what we saw, had zero tools or gauges with him. I don't want to speak on behalf of every employee associated with them but two guys ended up coming to our house, the first guy said it was the ac unit outside the house, the speciality guy said it was the furnace downstairs. Very pushy with getting a membership and ultimately ended up quoting us at about $5000 because the coils were frozen and the blower was out and we needed new units. In the end, we paid $70 for nothing. Got another AC guy to come out from a different company and he ran some tests and ended up telling us our refrigerant was low, filled it up, and it stopped making the clicking noise and sure enough, the house is cooling down. He said there is most likely a leak somewhere and will be back to test that out on Friday. Quoted us at $130. As I said, I do not want to speak on behalf of every employee there but that is an absolute ripoff and they should be ashamed of taking advantage of people like that.Maybe knowledgeable people , not sure but very pushy and gave us several different opinions about what was going on and ultimately I don't think they had any idea. Will find someone else.
Helga Bidwell
11 months ago
Andres came today to help me out. I am in the middle of a home improvement project and my dog dropped a ball down a duct. So, he had fun retrieving the ball. He was a joy to work with and I would highly recommend him and One Source as the place to go for home service!
Lindsey Deitchman
2 years ago
Just moved into a new house, and was getting an error message on my dryer of a blocked vent. Called and got scheduled for the next day. Justin and Orlean did an excellent job and were very courteous. They went above and beyond my expectations, and I will definitely be calling One Source for any other services they provide. Would recommend 100%!
BEWARE OF THIS COMPANY - They use scare tactics and lies to sell you over priced heaters and wont repair anything.We had them come out on an advertisement offering to do routine maintenance on the furnace for $39.99. The employee came out of the crawlspace, where the furnace is, and told us there was a gas leak, so he couldn’t do any work on the furnace. He called his supervisor who said there really wasn’t a leak, then he changed his statement and said it was leaking. They used fear tactics to try to scare us into dropping $13,000 on a new furnace and ac unit.They used the “gas leak” and the safety of our children to scare us. Then said that technically they are supposed to call the gas company to shut off our gas.They also lied to us and gave us false information to try to scare us into buying an AC unit. They claimed that if we didn’t replace the ac unit as well then the ac unit could flood our new furnace. Then they convinced us, through high pressure tactics to agree to letting them turn off the gas. They did provide 2 space heaters.We got two other opinions from local companies who both tested the air and examined the furnace. No gas leak. The furnace does need to be replaced, but not an emergency. Furthermore, when we asked the other technicians about the claim about the ac flooding the furnace, and they literarily laughed. They said that their claim was not true because their is a coil to prevent flooding the furnace, and it couldn’t happen, unless they installed the coil incorrectly.Lastly, this company is way over priced. $7,800 for a furnace they claimed was high end. Our highest quote from elsewhere was $6,700 for a high efficiency furnace. It’s true that they offer a 3 year servicing, but if you can’t trust a word they say then that service is worthless.
The tech was good, told me how great his company was. I had ordered a duct cleaning service. Turns out they sent him to do a “complimentary check up” which I never would have agreed to. My system is 30 years old and I do plan to replace it later, but it is working. He gave me an estimate of 16,000. His estimate for duct cleaning was $870. As it turns out he could only give me a quote (not clean them ) which was three times that of the other two companies that came out. I hired someone else who did an ok job.I felt like pro source wasted two hours of my time. When I replace the unit it absolutely will not be with that company. He had to call his boss twice like a used car dealer, then told me they could not do repairs on it due to age and they don’t even clean ducts. It was a scam to get them in your home for them to sell service. The tech was a nice guy but the company is questionable at best. Really bad experience.
I'll start off by being thankful it only cost $50 and two precious hours for me to realize this company enjoys scamming people with lies and excessive costs.One Source technician came back with an estimate of $11,000 on two components in my furnace that needed to be replaced. Also mention another repair which was a low pressure leak in the AC system because there was a freon leak.Having knowledge of a few things about HVAC and the fact the system has been working absolutely perfect for the last five years. I called another technician from another company for a second opinion. They booked me in their schedule the next morning at 9 o’clock. He came out and within 20 minutes diagnosed the motor for the fan needed to be replaced. They installed a new motor within two and a half hours at a cost of $780 vs the $11,000 One Source wanted to charge.The one star rating is for One Sources technicians lies, and an attempt at deceptive and unnecessary repair costs.Out of everything estimated by the technician with One Source, the broken blower motor wasn’t even on the list.I called One Source to get an explanation and was told someone in upper management would call me. I still have yet to receive a call.There used to be a time when you could call a company out and be treated honestly and fairly. Obviously this company doesn’t follow these guidelines.Do not trust this business.
Raymond Mora
9 months ago
I want to thank One Source for the free Furnace I received for the veterans day give away Christian and Torres did a great job installing the furnace and making sure it was running smoothly, everyone was very nice and excited about surprising me with the furnace again thank you very much for the new furnace
We were quoted a price of $48 for HVAC maintenance. The technician who completed the inspection stated we could get humidifier filters 5 for $50. We had to call to get an invoice for the service completed on November 30th and found we were charged $131.00. There was no charge on the invoice for filters and it just stated we could get a pack of 12 for $252. We called One Source four times and were promised several times that the supervisor and/or accounting would contact us within 30 minutes. We have not received any calls back as of January 5th.
Today a gentleman name Q did my maintenance. I have to say, he has probably been my favorite one in the two years of service I've used one source. Polite, manners, explained things, my sog loved him so that's always a good thing. I just really enjoyed the experience with him. Ty Q!
I love using the Heat Depot for my HVAC needs. I have used them for 2 years and the quality of service is outstanding. The technician Craig that came out to my house for my routine furnace maintenance was very personable and knowledgeable. I enjoyed his company as well as the work he performed. I highly recommend The Heat Depot for services.
Deborah Barringer
2 years ago
We’ve used One Source Home Service several times, and have had fantastic service every time. We had a hot water heater replaced same day, we’ve had our furnace and air conditioning replaced and upgraded, and we are having an outdoor ceiling fan installed. They call before they show up (so you don’t have to sit around waiting and can get stuff done), they’re always friendly and respectful of our house, and their services have been on time. I have and would recommend them to friends and family!
Patrice Siravo
a year ago
Marcos Vigil saved the day! After multiple frustrating attempts to fix our boiler's igniter (and after almost a month without reliable heat or hot water), Marcos arrived and very calmly identified the real problem and got everything working again. It's tough to find anyone in the local area who understands boilers well enough to troubleshoot, and we were incredibly thankful that Marcos was available to fix the boiler and get our house warmed up again.
These folks are the best. Very informative. Coral and Kendall were professional, polite, and friendly. I felt like they were looking after me and not the pocketbook. I have COPD and I had a rough idea what I wanted to accomplish with the visit. Coral looked out for my best interests and what I needed for my health. They are the best. I’m excited to get the project going so I can sleep and breath easier. 👍🏻💕
Nick was very helpful and did a thorough job of inspecting my furnace. He guided me through the repair process and made everything simple and easy to understand. Highly recommended.
Mailyn Lafountaine
2 years ago
Terrible communication skills and no follow up on services. Purchased a new A/C unit along with a 1 year member service for maintenance on 8/30/19. On 9/9/20 called to ask about getting the A/C unit serviced since we already paid for the 1 year service. Was informed they longer service the Littleton Area. Was asked for the Manager to call us to try and either get them to service the unit or get our money back for the paid service they did not provide. After 2 weeks of no phone call, we contacted them through their website and sent an email. It is now 10/5/20 and still have not heard back from them.
Kristine Owens
2 years ago
I was very impressed by Cassandra's work . She was through and explained everything. She even showed pictures of the problems that she found that were issues. An she didn't makeup things that didn't need being done. She was very helpful. I am very pleased with her service.Sincerely,Kristine J. Owens
The whole team at One Source delivered beyond expectations to replace a broken furnace during a cold spell. From our initial call at 7:30 am to final install at 7:30 at night, they got us diagnosed, ordered a new furnace and related AC unit and installed, with the heat back on in 12 hours. From the service tech Nicolas, to the parts specialist Jose and the installation team of Bryan and Emilio, everyone was courteous, professional, knowledgeable and delivered on what they said they would do. I would highly recommend One Source if you have any needs for heating or cooling.
Truly outstanding service from James and excellent customer support from the company. Today’s inspection results were thoroughly explained and not completely unexpected. The inspection last summer prepped me for the likely repairs required this year. Great companies with consistent advice, no pressure recommendations and quality service are hard to find!Installation was efficient and everything was clearly explained. Great Team!
Robert Mosholder
2 years ago
Wish I wouldn't have trusted them on the price. I had no idea how much a furnace/AC was to install and they charged me almost twice as much as I should have paid. $18,000!!! They saw me coming and Now I see why all the pressure to buy and have it installed the next day and they reminded me if I cancelled there'd be a heavy restocking fee. PLEASE SHOP AROUND BEFORE YOU USE THESE PEOPLE! PRICE GOUGERS!!!!!!
Suzanne Bolden
2 years ago
I want to be sure and let everyone know the One Source Home Service has good people working for them, well at least 2 of whom I know of, Ms. Desireé and Mr. Ridge. I have or should I say, had(for over 15 years)an appliance warranty with Black Hills Energy (Fountains utility company), I called, they came out and in less than five mins, they looked at AC unit and told me the compressor was out and they don't repair or replace any AC unit over 8 years old.I called and Desire'e promptly scheduled for a tech to come out and find out the problem(AND NOT JUST TRY TO SALE ME A NEW AC UNIT), ridge came out the next day, on time, determined the problem and guaranteed me that he can fix it, he was out the next day and WHOLA!!!!!!!!, iI had air! For $200.00 verses $6000.00, I recommend them ALL.
I had trouble with my central air. I called them for an estimate. The tech came out promptly. It took him 10 minutes. $119. He told me the mother board was out. It would cost $1500. He called me the next morning and told me it would be $7000. They would probably have to replace the unit (it’s less than 2 years old). My unit was trash! What? It’s an Amana. I told him it’s still under warranty. He wanted nothing to do it. I told him I would call other companies. He said “good luck with that”. I’m elderly. I feel I was definitely being taken advantage of. They will never have my business again.
Sharan Underdahl
a year ago
Bobby was professional , very knowledgeable , friendly and helpful about my a/c . Showed me the problem and gave me 3 solutions. No pressure.
Great having him here to do the work.
Brandon Griffith
2 months ago
Andres did an amazing job, very professional and represented his company in every way possible check my HVAC system. Highly recommended for future use.
Michael Pohlenz
5 years ago
Marcus Jackson came in late this afternoon for our annual furnace checkup and did another outstanding job. I've never had a Heat Depot employee in our home that wasn't competent and polite, answering my questions thoughtfully and winning my confidence. I like this company, having purchased two furnace and A/C units from them for different houses. As for Marcus, he is welcome back in our home anytime for furnace and A/C work. I can't say that about all of the workers we have had in our home from a wide variety of companies since moving to Denver over 14 years ago.
So I was happy with this service. But now that I have been ignored for 2 weeks on one project with the people answering the phone saying that they have yet to hear about my project, this is the only place I can say anything to them. They have ignored my request for the electricity in my basement since I asked for them. They haven't shown up on time. They came once and said they would be back the next day and still haven't hear anything. I've been asking for my membership money back being they have yet to provide any of their services for said membership. I will never use this service again
DANIELLE ASHCRAFT
a month ago
It may have been a while wait, yet with Andres being the guy to take care of us, it was worth the wait. He made it clear to understand on what was going on. He cleaned up after himself, and was very organized and what he did. Thanks Andres for everything
Constance Carter
a year ago
Andres was phenomenal. He knew everything about what was required to get our home back to the correct temperature, and even made many suggestions and recommendations that we will be following up on in the future. He was friendly, efficient and educated me as the customer on what it takes to maintain a clean, safe, and healthy environment.
Very unreliable. Paid the one time membership to covered multi years. Based on the below hassle, I request to to cancel n refund with prorate. And their response is FLAT NO. And yet, they spend all the time justifying why they miss the appt. They even try to blame on me for them missing their own appt. Will file BBB for investigation.Company cancel and rescheduled the appt without my approval twice. Called them on the 2nd appt 3times and they indicated the following:1. On their way and ETA 50min2. Tech has not been dispatched3. Tech was at door n left.Note: never ring the doorbellNote: person on phone spend all their time on defensive mode and argue. Last statement was becuz too cold today.
Nathan was my service tech. He did a thorough check of both furnace and AC units. I really appreciated Nathan explaining everything to me, giving the results of tests he performed. He was polite and very professional as well as friendly. Definitely will request him for the next time.
Jennifer Watson
a year ago
Justin is a very knowledgeable technician. He Went through and did a safety check first and proceeded to do a thorough diagnosis. He spoke to me and told me my options and how important it is to keep maintenance on my furnace. Thanks Justin we have heat now!!
This is a companion review to one I left for them two years ago after a frustating and incomplete boiler replacement. Please refer to that one for backstory.I had no heat to living room/kitchen zone and the three zone valves were from the original install and had never been replaced, a continuing aggrevation to me. I removed the zone valve controller and just opened the valve so we could have heat.Called One Source and Bobby came out. Related the problems and frustrations, he related the former tech who did the slipshod install was his last job with the company and he was a known problem.He said they’d make it right, replace all the valves for $0. FINALLY an admission of a poor install and making good.Two techs came out Eric (I think) big red-bearded guy who knew boilers and his helper. They spent seven hours in a 20 degree garage replacing all three zone valves, controllers and shut-off valves, drained and checked until hot water flowed quietly to all radiators.Thanks for finally making it right One Source!Oh, suggestion for OS mgmt: It would be helpful if you had actual photos of employees vice names and white/brown/black avatars so we can leave them reviews as well as knowing the face(s) of who is coming to do the service. (And forgot their names)
Trevor Russell
4 months ago
Nathan crushed it! Gave excellent service, on time, and was willing to go above and beyond with find the right A/C system for me. 10/10 recommend to a friend!Update: Alex and Ryan came out next day to install the new central A/C in a timely manner. They were extremely professional and completed the install fast. Awesome company and awesome employees!
Jesse Kendall
8 months ago
High priced!!! I want to like this company. Being veteran owned and easy scheduling to get everything I need is a big plus. That being said, everything they do minus the service call is way over priced. Not only are they way over priced, they quote you for repairs that don't NEED to be done. For this reason I will not use them again. I don't condone taking advantage of people due to their lack of expertise in the field. I am not an HVAC certified person. However, I do know how to spot being taken advantage of. Found another company for a second opinion and they found nothing critically wrong. It's a furnace, they get old...but just because they are old doesn't mean you need to replace it. It still runs, no proven leaks...still good to go. But if you're one of those people to trade-in your car because your brake pads are getting low....be my guest. It's a no thank you for me.
They were very polite from the first phone call. The sent somebody out super quickly and kept in communication with me. They were very professional and were willing to replace my system within a couple day and it was a BIG job as our ac and furnace went out on us.
Cynthia Gallegos
3 months ago
Great company to use for so many services! We recently had some work done in our home by Chewy and Emilio. They were definitely very knowledgeable, polite, and professional.
Very pleased with the professionalism of each and every One Source employee whom I have spoken to throughout this water heater replacement adventure from the customer service reps, to the contractor/ plumber. They all were very pleasant to speak and very courteous. I will defiantly use them again and will recommend them to anyone as well...Thank you Team One Source...... The Days
Jason arrived in a timely fashion, checked out the old dead system, initiated an estimate, and shook my hand when the deal was made. He was very knowledgeable and courteous. The installation will begin in the morning!! No more roasting in my 87degree home. The maintenance program will be wonderful; my old Rheem A/C was installed 33 years ago in 1989. I sure hope they build them today like they did back in the day. ;~)
I had an aeroseal done by Marcus and he was wonderful. He went over everything with me and showed me the before and after numbers when he was done. I loved how he did business and explained to me what he was going to do, how he was going to do it and what to possibly expect. He was very courteous and easy to talk to. I honestly do not know one time when I used One Source (Heat Depot) that I have not had a good experience. The best to all of you.
The men were very polite informative and went above and beyond. Even helped us with our wifi problem. They made sure we understood what they were proposing to do and that all that would be done. They were careful to let us know exactly when they would return to do the work. And without complaining went up and down the ladder to our crew space.
July 8, 2020CORAL WHALE, a technician with “One Source Home Service”, came to my home today to do a diagnostic check up on my AC unit. From beginning to end, she was extremely knowledgeable and thorough. She explained everything that needs work now and in the future, and why. The price she charged me today was more than fair for the work she did.As a person who spent 45 years in the Mechanical Contracting Business, I know when a mechanic is knowledgeable at their work. Coral is both knowledgeable and professional at all she does with her work. She has earned my Trust. I recommend her at any work “One Source Home Service” assigns her.Joseph Smith
Brittany Anderson
a year ago
Justin was very professional and understanding of our need for a new furnace and AC. Financing options are good as well. Justin has great customer service! Thank you!
10 out 10 would recommend to anyone for their great service! Their work is quality and customer service is phenomenal! They are always transparent with the knowledge and costs for anything. Thank you all with whom we have had the pleasure to work with from the great teams from One Source!
Anthony did an outstanding job. I was very pleased with his knowledge and experience. I wasn't ready to move forward with the work needed at this time for personal reasons, but I will be sure to use Anthony and the onesource team when I'm ready. I felt no pressure whatsoever and was explained things in a manner that I could easily understand. Great prices were quoted for thr value I will receive. Thank you
Brent Fetters
3 years ago
Coral was extremely knowledgeable and her expertise was apparent from the minute she came into our house. She advised us on the best ways to improve our heating system, which has always given us issues. We’re looking forward to the new changes.
I had a pleasure to meet Nathan Ewan. He did an excellent job to work with me and he took time to answer my questions. If anyone needs to have a furnace and AC cleaned before Winter to please request Nathan Ewan. He did a fantastic job! Michael
Anthony Savicki
3 years ago
Called One Source with an emergency water line problem. Even though their technicians were booked out throughout the remainder of the day, they made me a priority and got one out to me that same day. Staff was incredibly helpful and professional. When Patrick showed up at my property he was very proactive, experienced, and worked hard to get me the best deal possible. He seemed genuinely concerned with getting my issue taken care of properly without charging me an exorbitant amount. I was very happy with the total service On Source provided me!
Lewis Samuel
4 months ago
The Dynamic Duo is what I'll call Shane and his assistant. Both are Army Vets.They were fantastic. They were on time and displayed politeness and consideration. They were knowledgeable and professional in their craft and made me feel at ease with their service.I highly recommend the Dynamic Duo.
Elaine Berryman
3 weeks ago
Technician was early. Hard worker. Professional. Attention to detail.
Never use the plumbing side of this company. And avoid them if you can. I spent over $22,000 with them since 2021 and they refuse to send a supervisor to my house but sent the SAME technition back and he screwed up even more things including ruining my new kitchen floors. Please avoid this company they will sell you things but not make sure their employees know what is supposed to be done and come see for themselves what's going on.
Kyle was friendly, knowledgeable, not at all pushy and open to comments and questions. Tomorrow will be our installation day and we are very pleased so far.Raul came to do the installation and he was great! He and his coworker were not only efficient but handled moving out the old furnace so well and so carefully. It was oversized for the stairwell but they removed it without damage. I am impressed with everything they did and I highly recommend One Source.What happened to the review I did about Phillip Fralick?Hmmm.I very highly recommend Phillip and his work. He redid all the lights and outlets in our home, while making awesome recommendations about fixtures to choose. He is conscientious in his work and pleasant to be around. He was very thorough and precise, making sure that we were satisfied with everything and that all his work met and surpassed safety requirements.We would be happy to work with him again.
Dorlene Zimmer
4 years ago
Emilio was the third technician who worked on my furnace. Very friendly and professional He kept me informed of his progress along the way. All the techs were good, and I don't remember their names. The total cost was higher than I expected.
Andres Gomez serviced and cleaned my furnace and A/C system today. He was able to come early and did a thorough job in inspecting and cleaning both of my units. He changed the furnace filter and told me about things to watch for. Andres was very personable and took care to keep my house clean. I would be happy to have him here again.
Brandon arrived in time and explained our options really well. We truly appreciated the quick response and feeling prioritized that day. It was a stressful situation but was assured by Brandon that all was going to be taken care of.Nonito and Michael worked expeditiously to replace the tank and ensured all was working well before leaving our home. They cleaned up after themselves and tidied the area they worked on.Thank you from the bottom of our hearts!We will recommend to everyone we know!
David and Janiecia Johnson
a month ago
Andres and Josh came out today for an AC and lied told me it was the contactor for the ac. I bought the part replaced it and still not working. Purchased an compactor for the ac and guess what it $&@?:!? Works. We did not have the money at the time they were asking, so that gave us useless information in trade for a 5 star review. DONT DO BUSINESS WITH THEM.
I had new floors put in and it required disconnecting a toilet, sink and washing machine. I was told in advance a plumber would have to reinstall the toilet and sink and I have (now had) a membership with One Source so I booked an appointment. The original appointment was canceled due to challenges during flooring (not related to the work, just the house) and called again when I had a good idea of completion. The next appointment was delayed due to One Source not having personnel to handle the work and I agreed (reluctantly) to a new appointment the following week. That appointment was today. They called around noon to ask if they could show up early and then showed up within the appointment window (not early). Looked at the work to be done and quoted me $1100. Note, I'm not asking for a new toilet, sink or washer, just a rehookup of the existing equipment. Never again will I use them!
I have had this tech before and he was very professional then and now. Extremely happy with my service.
Andres’ reviewed the complete HVAC system and made recommendations along with Jose’ to give us the best system for our home. They are very knowledgeable, wonderful to work with and professional. A recommended company to hire.
Benjamin Clothier
3 months ago
Dylan was friendly and has done a great job cleaning my system and showing me what it looks like inside afterwards. No one has offered to show me the result like this guy has done. Thank you!
David Maldonado
a year ago
Anthony came out to provide us with an estimate for an ac install. He was absolutely a joy to work with. He provided several options and even spent time to educate us on things available that could be added to the system to make it work even better. I really appreciate how he let us take our time making our decision on the best option for us. We will definitely have more work from him and his company. He was truly a godsend.
GWENDOLYN HENDERSON
7 months ago
He was able to give me advice on my best options for taking care of my plumbing problem. I had confidence in his recommendations. Thank you,. Rourke
I paid about $200 dollars for an electrician to take maybe 10 minutes to look at a circuit that kept tripping to give me a diagnosis that it was probably just a little too sensitive/ maybe the case needs to be sealed.I called One Source partly because of a flyer we got in the mail saying that any electrical service call is $89. I made the mistake of reading that as a coupon/ deal. It's just the dispatch fee to get an electrician to your door. I'm not sure why they displayed that in their flyer like it's a good thing. I wish the person who scheduled the job had mentioned that fee instead of the electrician upon arrival. Since they charged $90 for that and another $120 for a very quick diagnosis, I think I will try somewhere else next time.Aside from the pricing, my experience was positive. They we're able to schedule the job within a couple days of my call, and the electrician was upfront and professional.
Nadine Bateman
2 years ago
It is a very uncomfortable situation when your heat is not working, especially these past few days.Cassie went above and beyond to not only walk me through and understand what the problem was but patently waited to make sure the problem was resolved before she left.My home has not had heat since Friday night and I came home to a warm house.She professional , kind and understanding to communicate well so I can understand what the issue was and how to prevent it from happening again . She also contacted Jason to confirm her work and provide me with scheduling my house to have normal maintenance schedule moving forward.I have a warm houseI'm very grateful for Cassie time to make sure it stayed warm before she leftThank you Cassie and Jason for your listing skills And understanding
Fair and Honest Al
3 years ago
Experience with this firm has been QUITE mixed as they originally started out as Heat Depot. They sold us and installed an AC system with which were pleased but the add on of sealing old duct work etc was an odd on for a home built in 72/73 I reneged on. Installers were excellent. Their duct cleaning personnel was also excellent. Later my wife panicked and wanted a re pipe job which we did purchase. All in all it took about 6-7month to finally get everything right with permit that expired, low pressure on outside faucet and plumber apprentices working under licensed plumbers supervision. Free checkups on our system will always invite things that need attention with a sale of some sort in mind. If you hire this firm be careful and I truly hope your experience is a lot more meaningful than up to this point ours has been. Shop around talk to other homeowners as to who they use and what their experience has been like with other firms. If they are good to excellent go with their recommendations.
Lexi Hunyadi
7 months ago
Absolutely perfect! Very nice professional clean young man did a wonderful job for me today! I really really appreciate him! Thank you very much!
Carol Okerstrom
9 months ago
Nathan was very friendly and professional. Explained in detail what needed to be done, showed us everything he was doing. I would highly recommend them,
After OneSource had canceled 3-previous scheduled seasonal air conditioning appointments on the day, they finally sent a representative (Joshua Thornton) on the 4th attempt. Joshua was extremely professional & very thorough in his assessment of my air conditioner! Thanks for finally taking a look at my A/C!
Dr. Handpump's TV Time
8 months ago
Raphael was professional and very informative. He went over each system with us and explained what he was seeing. Good value for money. Definitely recommend.
Thank you Shane for coming out to service our hot water heater., you were AWESOME! As always, we know that we are in good hands whenever ONE SOURSE comes to our home to service our equipment. Quincy was here earlier this month to take care of the routine maintenance on our heating system. One Source always has impeccable service and their technicians do an outstanding job! If you want something repaired or replaced or serviced correctly, always call One Source. It will be fixed in no time and it will be fixed correctly the first time. Thanks Shane and Q Quincy for a fantastic job! It was a pleasure meeting you both! 😊
Carla Nielsen
3 years ago
Dustin did a wonderful job taking care of a complicated issue we had with our tankless water heaters. He was pleasant, patient and was very easy to communicate with. I really appreciate all he did for us!
Stephen Gorski
4 weeks ago
One Source mechanics were great. Replace thermostat and programed. Very professional and fast.
Communication is a little bit off, I know there a bit busy, understandable. Reschedule the appointment. The service I did get (HVAC) the gentleman came in here. Game On, did his thing. Was polite, courteous, informative and had me wanting to get some upgrades for my home
Peyton was a huge help, very respectful, professional and knowledgeable. Able to get us scheduled the next day.
My daughter had the Worst service ever with this company. I recommended them to her because it was veteran owned and I'm retired Army, scheduled to show up between 3-5 and never did, had to call them to check and they said the Crew was at another job. Never showed up that day. No call to explain or reschedule. Recommend if you have issue contact Fred at A team plumbing for fast honest service.
Daniel Rasher
3 years ago
During March of 2020, a service tech came out for an annual service appointment on our furnace. The tech was friendly, and I felt he was professional at all times. He gave me his number and told me if I had any problems to call. This happens to be the start of the coldest day of March. After the tech left, I went to turn our heat on, and nothing happened. I tried a few more times, and still, nothing happened. I called the service text and left a message. I ended up calling the company and talked with them. Afterward, the service tech called me back, and then his professionalism turned into the blame game.I then reached out to One Source Home Service. I had a tech out in no time flat. Thomas was my tech. Thomas went above and beyond to try and get our furnace working that night. Thomas ended up staying past 1 a.m. Our heater could not be repaired that night. The engine or drum wheel, whatever it is called, went out, and the motherboard was fried. We had to wait on a new motherboard. I watched Thomas reach out to so many part shops from the Springs to Denver to try and get that part for us that night. Thomas offered us extra blankets and indoor heaters if we wanted them. Hell, Thomas even asked if he should get us something hot to eat at no charge.I highly recommend One Source Home Service, even if you have a great tech, you need to give Thomas a chance at being your new tech.
William Lumpkin
a year ago
Upon arrival my technician, Nick got right to to task with my furnace tuneup. He did not mind that I watched as he took his readings and performed several system checks to determine just how efficiently my furnace was operating and asked me if I had any specific concerns.At completion of the service he explained the reason was due both to the age of my system, and leaking or blocked ducts. He contacted his Manager who explained the recommended remedies and plans to eliminate present and future potential problems. When I an ready I have no doubt we will use One Source Home Services. Nick was very professional and knowledgeable.
*WARNING*This company does NOT stand behind their service. We had a home inspection performed at our house a few days prior to One Source Home Service coming out. The furnace was found to be functioning properly at the time of inspection and video is provided to show forced air burners were working fine (see attached) prior to One Source Home Service arrival. The inspector also took a photo of a note taped to the side of the furnace from One Source, advising what parts were being replaced, and that a tune up was going to be made.Fast Forward to October and the first time we have needed our furnace since the summer. Low and behold the system will not turn on, and One Source is not willing to come out to take a look without charging us. When asked what warranty or guarantee is given with their work.. they again stated there would be a charge to come out, completely ignoring my question.That aside, our friend also had a major issue with One Source. They came out and provided a $20K+ bid to replace the entire sewer line and told them their sewer line had disintegrated. Little did One Source know, the entire sewer line had been replaced under permit 90 days earlier and was verified through the city code inspectors!! Will be reporting to the BBB as well. Buyer beware.
Serviced my furnace and did great. Offers enough services to get my house in tip top condition. With the service and honesty of their technician they sure do give you a bang for the buck. Had anthony and he gave me tips on how to maintain the system properly which as a first time home buyer i needed. they even quoted me multiple packages for upgrades on the spot and at reasonable prices. Veteran owned and veteran friendly. Ill be using their service more often.Had plumbing and HVAC work done recently thus the reazon for this edit. The techs were proffesional and friendly to questions I had about the equipment. Helping me ease my concerns and also being transparent so i am not caught off guard when another component may be needed or when something goes wrong or on for too long. No issues really popped up but they still kept me in the loop just in case.
Had an emergency when some duct work failed in our attic due to rust, so had to turn off the furnace. Called One Source on a Saturday and they were out within two hours to inspect, which was great. The technician was friendly, helpful, and professional. Got an estimate and scheduled for the work to be completed on the following Wednesday.Well on Wednesday the technicians show up and say they need to take measurements. Odd since I thought the estimate was created from the measurements, but ok. The duct work needing to be done is in the attic. The team that showed up didn't have a ladder. So I lent them a ladder so they could do what they needed to do. They take their measurements and say they are going to go pick up the necessary pieces.Three hours go by and don't see or hear from the technician. We call One Source and are informed by the office that the technicians weren't able to source one of the pieces, so will not be out until Friday since Thursday is Thanksgiving. When we said that is unacceptable the administrator on the phone said they would have a supervisor call us. Spoiler alert, we did not hear from a supervisor.So thanks One Source for ruining our ability to go and spend Thanksgiving with family so that we can stay at home and play the space heater rotation game. Hope you all had a good time with your families.
Jenny Robalino
a month ago
Our technician Peyton was fantastic, super friendly, respectful, and knowledgeable of everything. You can tell this company has great integrity with how they do their business. Looking forward to working with them soon!
Marti Talley
4 months ago
Nathan provided excellent service today! appreciate you guys so much!
Very unsatisfied with this company. Was told my furnace was completely seized and needed replace, then gave me a crazy quote that was over $3000 more than it should be. Seriously, $8000 for a new furnace!! Once I told the tech I needed to discuss this with a family member, he crossed his legs on my couch, and just stared at me. Felt like he wouldn’t leave until I scheduled the replacement. Had 2 different companies come out, and it’s just the igniter that went bad, seriously!!!!! What a rip off. The tech also asked me very personal questions. He didn’t even put the furnace cover back on correct, I had to fix it after he left. What a scam this place is.
Carre Bonilla
9 months ago
If I could give 0 stars I would! Be aware, their customer service and follow through are very poor. I have been waiting for a manager (or anyone who could answer my questions) to call me back for all week now. A service Tech came to my house 6 days ago to fix our furnace the company they bought out installed less than years ago. I was assured they carried parts on their van, but learned they did not. Since it was a Saturday I was told I would have to wait (without heat) until the following Monday for someone to make the repairs. They also said they would check first thing Monday morning to see if the part could be covered under Warranty. Waited all day Monday and nobody called or came to fix the furnace. I finally called at about 3:00 and was assured a manager would call me back within the hour. I spent all Tuesday waiting as well. When I called in again I was told they never transfer a call, but they could email a manager to call me. I then got an email with only a quote for a new furnace that was too small for my square footage (we never requested a new furnace as ours is less than 5 years old). When I called and pointed this out to the receptionist I was again told someone would call me back. I then got a quote for $2000 to repair a gas valve. I finally called Fountain Valley Mechanical and they just left. The total bill was $380 for a new circuit board (the gas valves work fine) and they were able to get the part under warranty. My furnace works perfectly, they didn't try to upsell me thousands of dollars in add one like we get every time One Source comes to our house. Bottom line, they have poor communication, planning, overcharge and misidentified our problem. STAY AWAY and go with a local company who demonstrated integrity and strong communication and customer service.
DO NOT USE THIS COMPANY. Last year in April 2021 I was away on military orders and my wife was about 6 months pregnant. Long story short they came to replace our water heater and furnace. We paid for the services or are still paying. They came back for a maintenance this January and what do you know we need to replace a air conditioning part because rust was building up meaning water would drip into the furnace. They then said to replace the air conditioning unit as well. They quoted about 7,000 dollars and we needed it done asap because a storm was coming in and they would be super busy. I got a second opinion about the air conditioning. They said everything was fine and the rust was mostly some dirt and rubbed off with his finger. I recently tried to take a HELOC loan out and found out this company put a lien on my house for missing a payment of 150.00 dollars, which we paid but they wont take the lien off. They gave us no notice of this. When we missed the payment they did not call, email or send a letter in the mail. No warning or anything. This company took advantage of me and my wife. I believe they pray on people. If you decide to use this company get a second and third opinion.
Andres G did a great job in checking everything for my yearly furnace inspection. He was friendly, personable & knowledgeable. He took the time to explain the process & checked in to see if I had questions. He even took time to troubleshoot my thermostat.
Francisco Diaz
3 years ago
There were two things that I was not pleased with. First, while the gentleman that showed up to our house was very polite, he was not wearing a mask. I met him at the driveway and I was wearing a mask, which should have been a clear indication that he should be wearing one, too. However, he proceeded to enter my home without it and had to be asked to wear one. Second, the price quoted was outrageous, it was in fact four times as much as two other quotes I received. I checked with my neighbor, who is a licensed plumber and works for a well known company, about what would be a reasonable price. When I informed him of the quote and what the gentleman had stated, he almost fainted and thought it was ridiculous. A quote to replace an outside hose bib that froze and burst, should not cost in excess of $800. The gentleman also claimed the area was hard to get to, which is located inside a pantry, and requested a shelf be removed to make his job easier. After three quotes were received, it was clear that One Source's quote was nowhere realistic. We appreciate the time, but it was clear this gentleman was either way over his head, had no clue as to what it takes to replace a hose bib, or was simply to make a killing on what seem like a simple project/replacement. Another well known company came in and replaced it for literally a quarter of the price quoted by One Source.
We had a wonderful man come to service our furnace today, which we bought from onesource last year. Robert Simon I cant thank u enough for your expertise. Not only, were u such a kind and knowlegable person, but your thoughtfulness in how you explained the situation of our 25 year old water heater to me was amazing. I never once felt any pressure from you to buy anything from this company amd i felt that you only had our best interest at heart. The time you spent and the thourogh job you did gave me the necessary conviction that what you suggested was not just to make a quick sale. I appreciate this company and all the people who represent it...but i definately have to throw a huge awesome to bobby for being such a great technician. Look forward to having this company service all of our needs from our furnace to the water heater we got today and the other things that you made me aware of today that sorely need to be done. Thank you!!!
Patricia McNeil
2 years ago
We are VERY DISAPPOINTED with this company ! They installed a new furnace and we have had a maintenance contract with them for 3 years. We were called and asked to make an appointment for the maintenance before our contract ran out, which we did. We thought it was great that they called. However, the technician that came out did not provide the service one would expect from a trained professional. He had taken the filter out to change it and when trying to put it back in WE had to tell him how to replace it correctly. We also have a humidifier on the unit which he found to be leaking but instead of fixing the problem he unplugged the unit and left the water on which proceeded to flood the area. He had no intention of fixing the problem because he had another service call that he had to get to???So now we have a contract that will expire soon, a humidifier that needs to be fixed and a floor has water damage.... Ugh!!!!!
roque j gonzalez
2 years ago
Cassandra C., the furnace/AC technician that came out to service out unit was very knowledgeable, courteous, cheerful, and professional. Advised us on maintenance and potential problems, and was an all-round great tech. I definitely recommend.
Brittany Jackson
a year ago
I have used One Source for multiple projects in my home, they have done plumbing, lots and lots of plumbing, and they installed my water heater, and my furnace ( which was leaking CO2 in very small amounts and the reason I slept so well), they caught the leak when they came to do my vent cleaning probably saving my family and they will be installing my brand new AC unit. I know other places may make promises and have lower prices but One Source gives more than quality they actually care about their customers and they go above and beyond to make sure they give quality service on any project they do. I have never had a bad experience with One Source. My only complaint is that they don't do windows or construction because I need some other things done as well lol. But other than the inability to change my doors or build me a gazebo they are the only company I trust in my home for repairs.
One Source Home Services is awesome!!! Johnathan Newton came out and serviced our equipment and made sure to take care of everything that we had concerns with, and he was both professional and courteous. He made things right after a questionable previous experience and set us up with an excellent package to ensure we extend the life of our system without hassle and expense. Thanks Johnathan!!
Barbra Washington
3 years ago
This company is the BEST. We have had 2 different people for different reasons in 2 days come out and the were wonderful. Very knowledgeable and helpful. Today I called and One Source had someone here in your and a half . If you have plumbing, heating ,air ect. Issues I highly recommend ONE SOURCE. Love that they support veterans. Prices are great to. Ridge and Dustin you rock.Barbra Washington
Nicole Ferguson
4 months ago
I was transferred to this provider after the company I originally used got bought out by them. Since then, I have had nothing but problems. They sold me a membership that is supposed to have someone upkeep my swamp cooler and furnace annually, they never show up. They do call from time to time to schedule it but I never see them. Yesterday I called to see if they might be able to install an AC unit (though I had a bad experience I chalked it up to Covid and wanted to get another estimate, mistake!) I called the intake person who told me someone would call my from dispatch to schedule the service, someone then called me and asked me what time I am available to which I responded it depends on which day to which the person said okay I will have dispatch call and schedule something. Why couldn't the first person I call schedule something? Or at least the second? Why do I need three people to get something on the calendar? The process this company uses is maddening. Not to mention, they will send a tech to your house who isn't capable of completing the job but will sure try to upsell you. One person tried to tell me that I could get rid of the air freshener in my house if I would tile the floor in my crawl space. My house doesn't smell, I just like it to smell like flowers sir! What does tiling the floor of my crawl space have to do with anything? My furnace I had installed in 2019 stopped working and come to find out they wired it poorly and I had to replace the thermostat because they failed to look and see that the thermostat was the problem. It may have been the problem all along, who knows. I already spent the $6000 so it's a moot point. (As a first time homeowner, I am still learning to ask more questions.) They love to take your money but don't like to return calls or actually provide the service they charge you for. RUN! Go with literally anyone else. Save yourself the headache.
I somehow kept using this company Heat Depot which changed its name to One Source. I think because they said we were on a special savings plan with them.Whenever they came for system check ups they always found an over priced part that needed to be replaced. Every part was over priced.Technician came to do tune up and broke off the drip pan tube to our HVAC. They then had to replace the entire drip pan underneath the AC coils which meant taking out the whole thing. Yes, I am sure I am not calling these parts the correct names.The AC then worked for only 6-8 hrs. The refrigerant wasn't charged anymore and the technician who came back just filled it back up WITHOUT checking for leaks. The AC worked for about 6-8 hours and they sent a different technician who found the refrigerant/freon leak, fixed it, and we never let them come back after it was finally fixed.I give them 2 stars for coming back and fixing their mistakes. I would not recommend this company.
These guys sold me an AC unit and installed within two days, HOWEVER, I could not get them back for service. I called and spoke with their people probably 10 times, 6 different times appointments were made, and finally when I yelled loud enough they came to finish their work. I will never use them again.
Bradley Krause
3 years ago
I had once shared a 5 star response for One Source but I spoke way too soon. From Owner, managers, technicians and sales, this company has been nothing but disappointing. The sales person promised things that could not be done, the original technician couldn't install any of the services correctly, several attempts to get it resolved, managers promised resolve which took months and time I had to take away from work. Finally the owner expressed no concern when I said I would not be using One Source any longer. And finally, I was promised compensation for product change, several failed technicians and my time dealing with this company. I have received no compensation and no communication from the owner or managers. This company says it takes care of veterans, but this absolutely not true. I will ensure everyone I talk to in this community knows how horrible this company is managed. Very disappointed to say the least, from top to bottom.
erika radcliff
2 years ago
One Source took over for Heat Depot. Their benefits are better! I had an appointment scheduled today and my appointment was not scheduled correctly. It was 30 minutes past my scheduled time and I called to see what was going on. They ended up sending Elizabeth to service our furnace for our annual check. Elizabeth was so sweet and it was great that she took the time to come out and take care of us today. Especially, since it is New Years Eve. They could have rescheduled but they made things right. Elizabeth was knowledgeable and friendly. I would recommend One Source based on Elizabeth and her customer service. Even though One Source took over for Heat Depot, I would recommend them based on my experience today. I did give them 4 stars based on the scheduling error. It was frustrating waiting for 4 hours and then finding out that you were not actually scheduled.UPDATEDO NOT USE THIS COMPANY!!! Run away and pick a company that is reputable and cares about their customers. We had a furnace installed and there was an issue after the city inspection. They fixed it but never set up another inspection with the city. There is only one person in the office that can do handle this issue and he never bothered to call us. They said that they voided the permit because they didn’t hear from us, yet I tried for 7 months to get Terry to call me back. He didn’t ever call the city back. I tried to talk to the owner and he never bothered to call. Now, we will pay for another permit and pray that they fixed their poor install.
Sherry Nesmith
3 years ago
Aaron, Jesse and Thane provided outstanding service today for a review of my furnace Although no one wants to hear right after Christmas that you need a new furnace, however they walked me through all of my options and explained it where even a novice such as I could understand. They were very patient with me as I am a helicopter owner and wanted to see all they were doing. They showed me all that they were doing and thoroughly explained each thing. I know that I caused them to he here longer than it would of normally taken and I appreciate the time they took and would recommend One Source to anyone who needs regular maintenance of your AC or furnace or when you furnace finally dies. Thanks One Source for always being there for all my maintenance needs! Outstanding support Jesse, Thayne and Aaron!
Shawna Johnson
4 years ago
I am Total Care Club member with Heat Depot. I just received my free annual inspection and the service I received exceeded my expectations!Roy arrived promptly at the agreed upon time, introduced himself, placed booties on his feet (small detail, but very important to me), and got right to work. He conducted a very thorough inspection and explained to me everything he was doing throughout the process.He identified an oil leak on my drive blower motor, over amperage and a gas leak. He was very knowledgeable of the furnace and provided me with the pros and cons of replacing versus repairing. He was not biased nor did he pressure me to make any immediate decisions. We discussed prices, payment plans and he left me with estimates, job completion/tune up information and photos.Roy was friendly, professional and knowledgeable. The prices are competitive and you won't find better quality of work. I definitely recommend!
Representative John worked with us in getting our furnace back up and gave me good pointers on how to maintain our heating system and furnace in our home which was much more than I expected I appreciate him and his boss for their excellence and great service.
I had Andres from One Source come over to help me with a leaking humidifier, a stuck filter, and to service my HVAC. Incredibly professional, knowledgeable, and friendly. Went above and beyond taking care of everything we needed done while also providing us with preventative measures to ensure our system will run as efficiently as possible. These guys and this company come highly recommended. Thank you.
Shane was prompt, friendly and explained things clearly. He worked with his fellow team members to get our replacement systems scheduled and underway on the same day. Appreciate the assistance and positive attitude! Looking forward to having heat in the house again.
I have been pleased with One Source with the past few years with the yearly maintenance of my heater. Today I had Bryan and Emilio come out to install my A/C unit and they were the most professional, on-time and committed team that got my home ready for the summer. They let me know how it all worked and could tell their work is is always top notch and they hold themselves to the highest quality!!! I would only recommend this company to anyone looking to service their home needs as they cover many main home servicing. I also received a thank you card for doing business with them and cookies. Thank you to the full team who assisted but most of all thank you Bryan and Emilio.
Tanya Joseph
4 months ago
Bobby and this company is a lifesaver!! My AC wasn’t starting up and it was extremely hot in my home. I called this company and they were able to come out same day during their busy season. And the HVAC Tech (Bobby) was one of the friendliest tech I’ve ever met. He explained everything he was doing so I wasn’t left blindsided and even took pictures to show what I couldn’t normally see. He fixed my AC and had an electrician come out 2 days later to fix the electrical issues. The Electrician (Jordan) was just as proficient and friendly which makes me believe this company takes pride in ensuring their customers are treated well. Also the pricing was extremely fair! I will definitely be using this company again!
Tamara Olsen
3 months ago
Andres and Josh visited today for AC tune-up. Great job by both. Andres Galo had been out previously to service heater. Was first tech out of many that had visited to find the reason for white powdery residue all over my house. The oxidation sensor on my premier one unit seems to be faulty. He now has my warranty paperwork, and hopefully, one source calls the company and gets a replacement unit. Thank Andres
He seemed surprised when I asked him about looking at the whole house humidifier. I asked about that when the call was placed. He left the cover unlatched on the furnace. He quoted me $400 to clean the squirrel cage. I did it myself in about 30 minutes. He left the furnace off which I figured out when the temperature in the house hit 67 degrees. With how little he did I would like a refund. He provided worse service than the fellow last year who was going to replace the waterline on the humidifier in a week. I am done with One Source. Your service techs do not appear to be very well trained. I am questioning if they are certified.
Absolutely dreadful. I was initially charged $89--required minimum, for diagnosis, even though I gave them a very specific description of the problem (diagnosis) over the phone before they came. After plumber arrived, I was given a bid of almost $300 dollars (!) for the simple repair. I called a different plumber who came the next morning and charged $130 for all parts and labor. When I called One Source to complain, I received sympathetic understanding and a PROMISE to come back to me with a resolution because We want you to be happy. No follow up; even when I later sent an email with full details of the attempted rip-off and pointed out I had not been contacted as promised. And guess what happened? Nothing. Nada. Zip. Zilch. Zero. My advice: Run away! Run away!
Quickly came out to assess the situation, knowledge and professional. Brandon and Troy were very kind and helpful. We will be having them replace our unit.!
Amanda Gourley
a year ago
Brandon was quick and professional. Appreciate his help getting our thermostat up and running again. Overall, this company has treated us well!
Patrícia Torres
a year ago
Our furnace stopped working this morning, there was a leaking also, and we had an appointment scheduled by coincidence with One Source for winter checking, so we asked them to come asap. The crew told my husband that everything was wrong with our furnace from installation on, but we never heard anything about it on past maintenances. They told us that because of the installation defect, the furnace was damage to a point where we needed a new one ($7k+ at least). Alternatively, we could consider reinstall it for $2.5k or change its engine for $5k. We did not feel comfortable with the diagnosis and looked for some direct recommendations of other companies. The leaking problem got worse, and we called another team. The new company immediately gave us peace of mind, told us that it was caused only by duct clog, cleaned it all, changed a single pipe that bursted out by the clog, and called the day giving us a $200 bill (and only because it was after hours, it would be way cheaper at normal workshift). When asked about the installation, it was perfectly installed (the staff had expertise with installation by the way...). We received a one year warranty on the service and felt the responsibility to advise others to look for second evaluations on cases of extreme billing.
I will need a new water heater to replace my 21 year old one and needed help deciding when I need to do so and what's involved with the different types and cost. Rourk was most helpful and patient explaining everything. I am most impressed and appreciative.
It was unfortunate that I had to get a new furnace, and AC, but also had to get my house repiped. One of the only main reasons, I went with this company is because of a technician named Andres. He was empathetic and understanding, so it made my decision easier. I would definitely recommend this company! Thanks Andres.
Deborah Allen
11 months ago
The young man was very professional and knowledgeable! He new exactly what was wrong with my heating and air conditioning just by listening to it. I am not going forward with this company because this company does not deal with my type of equipment, and I need to stay with my warranty. But if I ever need to replace the entire unit, I will give you guys a call.
No heat or power was coming from my furnace. Jose Anon came with One Source, found the problem, talked over a solution, ordered the part needed and scheduled a day to install. Thank you for your professionalism
Marvin Whitfield
2 months ago
Very knowledgeable personnel Emilio and Chewy know their trade I would recommend them for any work repair, thanks guys.
Rourke was quick to get to our house and although they did not have the part, they were professional. They answered each question we had in a clear manner and assured us that they could provide a permanent solution.
The initial contact was a check of the furnace and AC unit. Brandon did a marvelous job of taking pictures and explaining the furnace looked new but the AC was on its deathbed and could endanger the furnace. He sat with me through the process of talking with his boss and finding they had 1 unit the right size in stock and could immediately install it. Everything went smoothly. Inspectors arrived two business days later (would have been one but I was unavailable). One source offered me a good payment plan if I wanted to go that route and the only problem was one of the inspectors wanted a paper strip put on the back of the furnace. They will be out this week to get that on. Small problem, nice unit. I will use this company again because of their attention to detail, prompt service, snf pleasant employees.
Rich Pecoraro
4 years ago
Well now after one year after install I can honestly say their customer service is terrible. One year after I bought and paid in FULL Brian at heat depot let me know I had not paid and owed them $9100. Later they found they were indeed in error. But the damage is done. Any reputable thing I had said previously about this company went into the toilet. If you use this company. Keep your receipts otherwise they may want to charge double for their mistakes. I was supposed to get 5 years maintenance from these guys for free. In all honesty I am having another company so my servicing and yes I will have to pay for maintenance. But at least I won't get charged twice.BEWARE
🚨SCAM ALERT🚨BELIEVE THE NEGATIVE REVIEWS-THEY’RE TRUE!!!Do your research and always get second opinion. I’d recommend staying far way from One Source at all cause. They recently told me I needed to replace my 8 year old furnace due to a carbon monoxide leak, that was producing double the amount safe. It was a scare tactic, used to get me to buy an $8,000 furnace from them. The tech that came to the house spent a couple hours in my house selling me a furnace. He was on the phone majority of the time with his manager, whom he referred to as the engineer. I was told the original installation company sold me the wrong size furnace for my home, and my air input was not good enough. I was scared for my families health, and my animals health, so I took their word and thought they were being honest. Sat down and signed for a loan, and had an install scheduled for the next day. Later that night after I had time to process the event and talk it over with others it wasn’t adding up. The tech left my furnace in which was said to be producing unsafe levels of carbon monoxide on all night. I have 2 carbon monoxide detectors in my home that never went off. Even went and bought new ones, just incase there was an issue with the ones I owned. Much to my surprise no detector’s went off. The next morning I woke up alive, but hardly slept through the night because I was concerned for all living things in my home, and called off the install. They then offered me my install at $7,000, a $1000 less than originally quoted and paid for, but never mentioned their concerns for my safety for the supposed carbon monoxide leak I had. I called my original install company out to service my furnace for the winter, just as I’d called One Source to do. I didn’t tell them my concerns and they scheduled me for a week later, yes I spent the week uneasy, but we are alive. The tech came out of my utility room and said “everything looks great, no carbon monoxide leaks and no gas leaks, just some dirty coils that I cleaned”. I inquired further “no carbon monoxide leaks”? He again confirmed “none at all ma’am I pulled a zero read”. He then inquired “ma’am is there a reason for your shock when I mentioned that, is there something I should know”. I discussed my prior experience, and he told me “ma’am your furnace is meant to last and they last up to 25 years”. One Source are scamming people, and they could have put a single mom, in debt for 15 years without a care in the world.
Robert has to be the best tech I have ever met. We had an emergency our heat was not working. He was very helpful and honest about our heating and cooling system he answered all my questions and was very very honest about what we needed and what was wrong, I truly believe he cares about his customers. I will NEVER call any other company to help us with our heating, cooling, electrical or plumbing needs. One Source Home Services is the best company!! Thank you 😊
We had our HVAC units and exterior AC units serviced. Andres was awesome. With costs rising on everything, he discussed the One Source annual preventative membership plan. We opted to purchase that from him. I would highly recommend One Source to call and Andres as your service tech.
Save your money. Their 'no lemon guarantee' is a joke and they don't stand behind their products.The people who come to your house are on commission so they find something wrong no matter what. I was told my water heater needed to be replaced because it was leaking gas, called for a second opinion. The second opinion said there was no leak. A year later I still have the same water heater.They also installed my air conditioning unit then 6 month later they came with a free cleaning for the furnace. I was told my furnace was to small for the air-conditioned unit when on the original install they said it was fine. They then convinced me to buy a air filter that would allow more air flow and cleaner air. I bought it for $1400 and turns out you can get it off Amazon for $200. They would not refund me or even just take it out of my house. As a veteran, I do not recommend this veteran friendly company. Do yourself a favor and get a second opinion on any thing this company tells or just use a different company.
Beth Dennis
10 months ago
Cesar and Marcus were so nice, professional, and personable. They did the job efficiently and cleaned up after. Always a good experience with One Source.
Samantha Griebel
2 years ago
Anthony and Thomas, my technicians, get 5 stars. Both were extremely easy to talk to and polite. They arrived in the time frame I was given and were great to work with. They were very clean and I didn't even know they had worked on my heater after they left.The admin staff however gets about a 2 star due to communication. They called day of to say my technician was sick and we had to reschedule, ok no biggie. Then second time they called to say they didn't have my part yet, a week later. So was the tech actually sick or did you just not want to tell me you didn't have the part? Just be honest, not having the part isn't the end of the world but when it looks like you are lying, it is.Then I was supposed to have this all financed, it was set up and I had the account but it was not linked and showed I owed payment at the end. I was so tired of dealing with it at this point I just used my credit card.All people I spoke to were polite and the business has potential to run smoothly but admin doesn't seem to communicate with the techs at all.
Roy was Awesome!!! Very thorough & professional!! He went through entire systems & checked with all his equipment. I was very impressed! He was also a very good person and I enjoyed having him educate me on my many questions 👍🏻😜
My tech, Justin, was very sincere and professional in his inspection. He was thorough and showed me exactly what my furnace was doing and what was needed. I anticipate using them for a new furnace install.
Damien performed the annual maintenance on my furnace today. He was knowledgeable and professional, showed me everything he was going to do while observing safety measures. He made recommendations for optional upgrades without applying any pressure, just made me aware of my options. Excellent service by an excellent technician. Thanks Damien!
Colleen Kiernan
11 months ago
My grandmother was taken advantage of by One Source Home Service. She was charged an absolutely outrageous amount for a new hot water heater. She was not provided an invoice at the time of service, when we called to have one mailed, she still never got one. Finally we had to go to the office to get one, we were told the hot water heater itself was over $3500.They said on the permit it was work valued at $4500, yet you can find the exact same hot water heater on various websites for under $1500.We e-mailed them last week to file a formal complaint and we have yet to hear a peep. Nothing says lack of professionalism like taking advantage of people at risk. Buyers beware!
We contacted One Source with a desperate need to service our furnace. We got a same day response and Andres was dispatched to our house. He did an amazing job getting the heat up and running. He was professional and kind to my very interested 2 year old who wanted to know what he was doing the whole time. We will definitely be using One Source for our future needs.
Joshy Bingham
11 months ago
Nathan was truly professional. Came in gave us a good understanding of the system, the state it was in and what improvements can be made. Moving forward with a large house project because of him. I fully endorse!!!
I was running ten minutes late and called to let them know, they said they would let the technician know. I arrived home ten minutes past my appt time and at 50 minutes after my appt time, the tech arrived. Stated he couldn't believe my furnace was still running. To be fair, the photos he showed me did show a lot of dust and dirt in the system and its possible that it does need to be replaced as its original to the house and I just bought it. I had purchased a groupon which said the service included changing your filters but I guess that means you buy one and they change it, not what I understood. He turned my heat on, took my old filter with him and didn't tell me what the size was so I could replace it. Stated the manager would email me with their recommendations and the air filter size, still haven't received that email.
We had Rudy O. as our Technician for an Over-Due Furnace and A/C maintenance & repair project. Rudy showed me every part, explained the problems, and got permission before any parts were replaced. Kept me informed of any status update while we were waiting for a couple of parts. I enjoyed working with Rudy. I would recommend him to anyone.
Anthony is a True Gentleman. Professional and Personable. He spent a great deal of time going over all the options and breaking everything down for me.In the end, I am truly happy with the new system, the prompt installation, the value, and the overall service provided.Thank You, Anthony!!!
Hot water tank. I told the rep that i had already hit the reset button and turned it up and no hot water. The rep was in the crawl space for 20 minutes and came up and charged me 120 dollars to turn the dial up. I called another service and they installed a new thermostat and element for the same amount of money, same day. I called the number on the survey that was sent to me via text and the guy didn't want to talk to me about it but said I'd hear back. That was almost a month ago and I've heard nothing.
Dolores “Dee” Simon
10 months ago
Andreas came to check my furnace before winter. He was friendly & helpful in describing the condition. When I decide to get a new one I will request that he put it in my condo.
Dylan was such a great technician. He was able to fix our ducting to our swamp cooler with what we already had, saving us a lot of money. We are so thankful and appreciative of him! We will definitely recommend and use this service in the future!!
One source is always very friendly when they service our heater and I have enjoyed their value for that. However, they came to a new house we purchased that has an old furnace. I believe they took advantage of how old the heater is and used serious scare tactics to get us to buy a new one. They reported very high carbon monoxide levels and other issues. They tried pretty hard to get me to agree to a new furnace from them on the spot, bringing in supervisors to “verify” the readings. Though I was busy with other contractors and may have missed details, it appeared the supervisor immediately pulled up purchase options without verifying anything. I brought in a second opinion, with 5 star google reviews, who used two carbon monoxide detectors and found zero traces of carbon monoxide. The second company said it it easy to manipulate some readers to show higher levels. I’m not accusing one source of this, but something doesn’t add up. Obviously we take carbon monoxide very seriously and will be getting sensitive detectors for it. I will remove this review if we have reason to believe there is carbon monoxide, but it seems right now this was a way to scare us into making a huge purchase.
David GALENTINE
a year ago
Mr. Nathan did a marvelous job at servicing my system. I will continue to use One Source as my provider. They installed a wonder carrier infinity system and I’m super happy with it. Thanks!!
I had a Home One Source party with a furnace tune up and quote for a natural gas line to a fireplace. The technicians and workers were all professional, friendly, and knowledgeable. What sets them apart from the competition is their long term relationship business model. They will do what they can to earn your business and take care of you. They are not the cheapest, but you get what you pay for. I had to cancel a scheduled duct seal service due to finances. They completely understood and want to continue efforts to alleviate my heating problem. That mindset speaks volumes to me.
They put in a new furnace and air conditioner in my home as well as new electrical. The workers, especially the electrical installer, were great. Their managers and supervisors leave a lot to be desired.
Adrian and Adam were wonderful. We had an entire new AC system installed today, they were punctual, professional, kept me informed of the steps they were taking, and did a great job explaining the new system to us. Chris cleaned out all of our ducts and did an awesome job as well! Very professional and completed the job in timely but thorough manner! Gary was the electrician that worked on our new AC unit for the install and he was also very professional and informative. Thank you all so much for giving us AC again in this crazy heat!!
Tammy Hemphill
3 years ago
Tom called ahead to let me know his ETA. He was very prompt, courteous, and professional. He did the water heater inspection & showed me what was wrong, explained why it needed to be fixed, was able to schedule the service when it was convenient for me. He made sure I knew to call them immediately if there was an issue prior to my scheduled appointment, & they would come out right away.
Bryan and Emilio are by far one of the best teams I have seen. After 2 years of issues with the main office and lazy technicians these 2 guys were an absolute blessing. Any problems I have in the future I'll request them. Other than that I don't expect much support from the office.
James Scheuerman
a year ago
After the initial estimate (which in my opinion was a tad high for a routine job, over $600) the repair was scheduled for 48 hours later between 1P and 3P. After nobody showed up and nobody called, I called them asking if they were still planning on coming, they said yes but that the last job was taking longer than expected. Another 2 hours later I called back, and they asked to reschedule for the next day between 5P and 7P. I said fine. After 7P and nobody called or showed up, I called back and they gave me the same spiel about the job taking longer than expect and please be patient, that the tech would call within 30 minutes. Another 2 hours go by and I called back to tell them I was going to go with someone else, and they told me they were sorry but two of their people just quit and they overbooked jobs, and asked again if they could reschedule. I asked if I did would I get a discount for the trouble I've been through with them, and I was told she wasn't authorized to, but she was confidant her manager would approve. When she asked what the job was for, I told her and even she was That's it? That should have been in and out already No kidding...Will update if they call me back tomorrow to make it right, if they don't, I told her I'm just going to go with another companyUpdate: Yet again I've been blown off and no call no show. Strike three, you're out
Joan Reynolds
2 years ago
Kendall was our service guy and he was very professional would recommend him anytime. He was very transparent and walked us through a few problems that came up. He was very patient waiting for a few computer issues to be worked out.
John W McFall
4 months ago
Andres came today to system maintenance clean up. Outstanding service
I recommend Andres for Promotion
He service my home on several occasions.
Each time he's been on time and very Professional
I found One Source Home Service to be helpful from the beginning phone call to set up an appointment for an estimate. The representative Kyle) that arrived was courteous and friendly and offer helpful comments as we discussed options for the work I wanted to get done. He provided a detailed quotation before he left, including emailing ma a copy so I could review it further before making my final decision. Kyle also explained all of the elements of the quotation in detail before he left.
Had AC and a new furnace installed MONTHS ago. Our issue is that the technician STOOD on our NEW dryer and dented it. We paid $15,000 and they damaged our property and refuse to take responsibility. We have been trying to contact this company for months with “oh I’ll pass the message along” or “oh I will let the manager know”. Someone came to look at the dent and said “yep it’s dented” with a promise of fixing their wrong and yet they keep blowing us off and not taking responsibility for their doing. I would never EVER recommend this company to anyone because they don’t care! The install was fine, but their customer service is TERRIBLE!!!!!!!!! Do NOT use this company if you want professionalism. gross. Worst customer service I’ve ever experienced.
Martin sohlberg
a year ago
I would NOT recommend using One Source Home Solutions for any work. Our story began with a furnace replacement and AC install along with a crawlspace encapsulation. During the encapsulation process, the technicians identified a small water leak in the main drain, so we called the Once Source “master plumber” to repair in order to continue the encapsulation process. $684 to replace an ABS pipe about 36” long, and then recommended that we do an entire reworking of the water lines in the house, as part of what I now consider as predatory sales tactics, this was the first of many red flags. As part of our install we chose to have the air filters moved from crawl space to the inside of the house, in order to make it easier for my step-mother to change filters. The original sales person stated that a filter would still be placed in the crawlspace, but that could be changed as part of the service contact that we were entering into, so no big deal right? Wrong.This is where the drama really begins, the techs doing the filter install did significant damage to the drywall surrounding the new vents/filter housings, and damaged a brand new LVP (luxury vinyl plank) floor. After a significant back and forth, One Source agreed to send someone to “repair” the floor as well as patch the drywall. We had originally wanted Once Source to contact the flooring provider and have their people repair the damage, but that was denied by Once Source and they sent their guy. Well the first guy’s attempt at repair failed and left a high spot in the flooring which was unacceptable, and the back and forth continued regarding the flooring repair. Eventually they did agree to send someone to repair the poor repair, and the new guy essentially glued down the plank of a floating floor.Fast forward a couple of months, the first semiannual service the technician stated that we did not have a filter in the crawlspace, and recommended a $1700 UV filter. As well as the statement that the system was not performing as it should, and was extremely dirty. The vents were causing excessive amounts of dust in the house. We did have a duct cleaning when the encapsulation was done.After another round of back and forth, One Source sent a “senior technician” which identified a cool air intake on the furnace that was not drawing air from inside the house, but a vent directly at ground level outside the house, basically sucking dirt right into the new furnace. The new tech stated that he could fix the problem, but needed to get approval first. We asked him to get approval for a duct cleaning at their expense, while he was getting approval for the repair. He eventually did get approval and completed the work that night. The system has been performing well since the repair, but here is the interesting part, last week we called to schedule a pre winter service on the system, we were told that someone would call us to schedule it, several days later, no call. When we called to get on the schedule again, we were informed that our account had a “do not service” tag on it. We asked to talk to manager, but were informed that they would give him the message, but he likely would not call us back.As others have stated, do not use this company, poor communication, missed appointments, predatory sales tactics, overcharging for work and a general lack of pride in providing quality service to its customers.
Deann Cameron
10 months ago
If you ever choose to use this company beware!! They told me that part of one of my bills included a 400 dollar charge for 3 years of by yearly inspections. When I received the invoice that was not listed, I questioned it and they told me to write it on the check and it would be honored. 6 months later when I called I was told that because it was not on the invoice that they would not honor itBasically they ripped me off! I had used them for several other services and was happy, but if this is how they treat their return customers then they will never have me as a customer again!
Tropical Breeze
11 months ago
My technician Andres is very professional, courteous and knowledgeable. He walked me thru everything I needed to know and why it would be beneficial for my system. I appreciate his attention to detail as well, I could see the pride he has in his work. Thanks again Andres.
Jonathan Cheryl Arcand
3 years ago
Anthony was very professional and down to earth. He explained everything in detail and explained how to save on utilities and what could be done to have our furnace run more efficiently. He is very knowledgeable and would recommend One Source to everyone who need a complete overhaul or just a tuneup.
Felicia Marie Apodaca
a year ago
Thank you for such great customer service /I appreciate you doing such a great job. Both Bryan and Lubin were very professional and answered every question. They both have alot of experience. I look forward to staying Warm this winter! Thank you for making me happy and safe. You guys are wonderful and I definitely will refer them excited and warm customer. 😇‼️Thank youFeliciaAThank you Nathan. 😶
Bryan and his partner were so great and professional. They arrived on time and finished earlier than anticipated. They also did really well with dealing with our two dogs that had to bark each time they saw them reappear. So glad that they were able to get is seen so quickly!
beverly Martinez
3 months ago
Andres came out today for my maintenance and cleaned up everything for me. We talked about upgrades n other resources. Was very pleasant and professional. Thanks Andres much appreciated.
Justin Jaramillo
2 months ago
Your staff had the up most respect for my home and my family your staff Journey was awsome she was very helpful explaining what was going on to my mother. I give them a five star
Spent $14k on a new AC and furnace last month. The technicians showed up 5 hours late for the install and left for parts for over an hour shortly after finally arriving. The mechanical portion of the inspection failed. A tech was supposed to come out yesterday to fix the issues, but never showed. Looking at their work and the tape and glue looks messy, rushed and slapped on. On top of everything it’s difficult to get a return call. I would not recommend this company to anyone.
Rourke with One Source Home Service was very professional, and did an outstanding job on repairing a leak on the kitchen sink. He was very knowledgeable and cleaned everything after he finished. Highly recommend Rourke to do any plumbing service. I highly recommend One Source Home Service!
Nick S. was scheduled today for my yearly AC check up. He was on time, cordial, friendly, professional, and very knowledgeable throughout the entire service visit. One Source is very lucky to have Nick as an employee and I will request him for any future needs through One Source…..
Robert Rasmussen
a year ago
Nathan called ahead, arrived on time, and performed a thorough maintenance check. He also provided very good information as to the reasons and results of each test. It is a pleasure to deal with a professional at his work.
The work done was great. Lots of miscommunication between sales and logistics. Russle was great and informative. And the people that installed the AC unit were very professional. However, house failed inspection due to an unforeseen electrical issue that was not caught by their electrician. And if you ever need anything handled by a gentleman name George expect nothing less than poor customer service. Very rude and enjoys cutting you off during conversation. Was belittled multiple times by him and talked to like I was an idiot. And did not show up for his appointment so I wasted my time. Very unhappy with how I was treated as one source family . Will be taking my business elsewhere.
Bobby Roberts
9 months ago
Bobby arrived in good time. He was friendly and easy to talk with. He serviced the unit, changed the filter and insured it was working properly. He went over my membership plan so I knew how much coverage I had. Bobby removed all trash. Job well done.
Jessica McNeff
3 months ago
Andreas was very friendly & professional with the service he provided in my sister's house. Two thumbs up!
Danny McClatcher
a year ago
This was the best experience I had in a very long time with people who knew what they were doing and they made sure it was done right the first time with my complete approval. If you need work like this do not wait to call One Source Home Service because they will do and get the job done right the first time.
Marc Williams
9 months ago
Technician said I needed a new furnace. I got a second opinion and the unit was in great condition. One Source is nothing more than a high pressure sales company and they are very dishonest. Make sure you get a second opinion on any work they do for you. I sincerely recommend no one use this company
Justin did an awesome job. He was very patient explaining all concerns to us with pictures included. Very knowledgeable, polite, and respectful of our home. We’re very satisfied with his service.
Heat Depot was efficient and timely in their response to an emergency heat situation. Aaron explained everything to me in detail and told me the why behind the issues. The outcome (new furnace) isn't the news I wanted to hear, but he was AWESOME in helping me go from cold to heat. The installers were very efficient and quick in their work. Their honesty regarding the instal was very much appreciated. Thanks for a great crew!
Zachary Parish
2 years ago
Purchased Groupon for furnace cleaning and tune up in preparation to sell a home. Work was done, but the technician felt the need to sell us on more services and when we declined he felt the need to document this in the Description of Work section of the invoice. He chose not to provide language that would give a description of work and instead provided comments about the services we chose to decline. He was unprofessional and took a defensive stance when we declined the suggested services. The technician's feelings seemed to get in the way of doing what was requested and paid for. I've spent multiple days trying to have the verbiage on the invoice corrected with no resolution.--------------My wife purchased the Groupon, same last name. I have no interest in calling the company and wasting more of my time. Adobe DC helped remove all the irrelevant and unnecessary details about declined services in the Description of Work :) Seeing a new comment about this business and learning their technicians work on commission clarifies why the technician got his feelings hurt when we declined services that we didn't request initially.
Nathan Corona
4 months ago
Nathan did a great job with repairing our ac unit after the dog chewed some wires . We appreciated how fast he was able to get everything up and running again .
I would recommend you look at all the 1star reviews before using this company. I cannot imagine the 5star reviews are legit. We took advantage of the $69 A/C and Furnace tune-up. Does NOT include cleaning or changing out filters-only inspecting the unit. When Coral arrived my husband pointed out the replacement filters that were there. She said OK - not that the special did not include filters. Needless to say, the filters were not replaced, the unit was not cleaned. She also said we needed a new humidifier and the invoice stated the filters were clean as well as the condenser coils.We had a different company come today - High Altitude Heating and Air. He cleaned the dirty condenser coils and said the humidifier works fine. Because of this review and the review on yelp, the company did reach out and refund my money, but I would never use them again and would never recommend them.Follow up 2/28/21 - I just received a letter dated 2/9/21 informing me that my invoice from June of 2020 was unpaid. They added a finance fee. As today is Sunday and I just opened this up, they will be hearing from me tomorrow. Pretty unbelievable.
Jody Driscoll
9 months ago
Troy and Brandon are the best. I need to replace the furnace, AC and water heater. They spent time explaining things to me and both were very comforting while I was in shock of the news that I had to replace everything. They explained different options for financing and helped me through the process. They were compassionate, friendly, professional and gave the best customer service that I’ve seen in a very long time. They made me feel like they actually cared about me. Thank you Troy and Branden.The installers Cody and Bry (sp?) we’re just as excellent. Very friendly, polite and professional. They are good hard workers and it was all in all a good experience. Thank you to the One Source team.
Jacqueline Logston
2 years ago
Brain and Ray were amazing and very informative. I would ask these gentlemen out every time I have any service issues. Than you so much for your courtesy, fair pricing, and all around professionalism. Jacqueline Logston
Marie Witherite
3 weeks ago
I had Andres come out today for my heating maintenance and he was amazing. Very knowledgeable on the subject + very informative. I wish to have him at my house every time out.
Coral and Kendall arrived on time, were extremely professional, courteous and knowledgeable about my furnace and AC systems Coral reviewed all of the issues by showing the manufacture recommendations compared to my systems readings. She also provided me with several options to repair/replace my systems. Very satisfied with the work so far. I am using them for multiple issues in my own that I found after I purchased.
He was able to get my ac and furnace cleaned in short order
OneSource is THE source for all your needs! On this visit, Bobby came out to do a furnace check for us. He is extremely knowledgeable, friendly, and informative. We discussed various options that would improve furnace efficiency. He was not pushy but presented the pros and cons of each one. Fantastic job today and every time they come out!
Andres Gomez was great!! He was very friendly and professional. He took the time to explain everything to me and took great care of a/c system.
Scott Anderson
3 years ago
Brandon was my tech and he did an outstanding job. I stayed with him the entire time and he explained what was going on. He answered all of my questions and told me if things were getting to that point when they need replacing. He didn’t try to convince me that I needed additional repairs, but did provide me with sound advice on keeping my AC and furnace lasting for years.
I would give this business 0 stars if possible. I purchased a $40 Groupon for a furnace tuneup. After the technician finished, he sat us down and Facetimed his manager to review his findings. The manager told us that based on the photos the technician sent, our furnace required $3500 in repairs, or it would not make it through the winter. We requested a written estimate with details of the issues they discovered. No estimate was ever sent. We then contacted a reputable company and paid for another inspection. Of course, the second inspection did not uncover any issues at all. Just glad I was only out the $40 for the Groupon. Don't waste any $$ with this company!
Troy was very clear on my choices. He worked with me on getting a new heating unit for my home as cost effective as possible. And scheduled the installation to be done quickly. This is very important to me as I live in an area that is already experiencing freezing temperatures.One Source Home Service scheduled a technician to come out the same day I contacted them. Brandon arrived in the time frame expected. He cleaned and inspected the heater. He took pictures of the motors, blower, circuit board, etc... He used these to explain why the heater wasn't working and what it would take to get it functional again. He was professional and pleasant. He gave me the information I needed to make a decision on how to proceed with no pressure.I would recommend the services of One Source Home Service to my friends and family.Daniel and Terrance installed a new heating unit for me today. They worked efficiently and competently. The unit is working great. With the temperatures dropping into the 20's at night and colder weather in the forecast, I am so happy that One Source Home Service has my home warm and comfortable.
Renee Martinez
4 months ago
Andres was very professional and helpful and patient in explaining our system issues.
I was AMAZED! The work was done in 15-20 minutes and done wonderfully! When David came out and said Mrs. Fava, you are all set!, my response was no way! I was pleasantly surprised at his quickness and the great job he did. He showed me what he had done - the new line he installed and the new works in the toilet tank and then he flushed the toilet to show me how quickly it would refill and smiled the entire time! Great guy - good work!
Tim Klock (Redneck Randy)
2 months ago
Rourke was very helpful and super kind. Very knowledgeable as well.
Roy Newkirk arrived at my home within the time frame stated by One Source. Roy wore shoe covering and was very careful of all my home furnishings. Roy was very professional in ever thing he did. He took pictures of ever thing he inspected, and then he explained the results. When possible I was next to him watching him do the inspection. I asked many questions and he was happy to explain to me what he was doing. I have owned my house for five years and have had two inspections before One Source and have been present for each prior inspection. There is absolutely no comparison between the quality test results and professionalism that One Source provided compared to my two previous inspections. After ever thing was done, it all boiled down to my confidence in Roy. Roy's professionalism and kindness in supplying my wife and I with good information is why I would without reservation recommend One Source.
Angela Kuykendall
3 years ago
Craig came out to repair furnace. Turns out it was full of dry wall dust from new home construction. We decided to have him return to thoroughly clean furnace. He worked diligently until every part was clean and free of debris. He worked efficiently and steadily until the project was completed. I have worked with this company in the past for a minor repair. They had great customer service then and Craig proved their customer service is still stellar now. Please call Heat Depot for your next home repair. You will not be disappointed and if you are, you're probably a chronic complainer anyway! The staff is great! I have dealt with Marc as well and not only is he a qualified tech but has a great personality. Trustworthy associates with strong integrity. Not many companies left like this one.
Cheryl Ann (Cherylann)
4 months ago
Very happy with service. Of water heater r&r. Que, Marcus and max were very efficient and they cleaned up afterwards.
Technicians are very professional, knowledgeable, thorough and customer service oriented. However scheduling needs improvement, we were scheduled for 6-15-21 between 8 and 10am, the technician called in sick so we were rescheduled for 1pm and no word from the company until 6pm which was to reschedule for 6-18-21 between 8 and 10am, we didn't get the technicians on site until around 5pm after several calls to the office who weren't very helpful and come to find out the office had them scheduled on another install which turns out the office seemed unaware. The technicians are truly keeping this business going.
Brandon did an excellent job in furnace tuning and take pictures on my water heater tank to speak with Troy Whipple.
Adam should be head of this company. He went above and beyond what he was required to do. Adam and Christian did a great job. Both of these guys need a BIG raise. Adam really takes pride in his work and always explained what was going on whether good or not so good. Always honest and up front. I only give the 5 stars to these two gentlemen.I'll review the field manager Troy and the plumber if I ever hear back from either.
Jesse from One Source was awesome. Showed up early and completed AC tune-up with no issues. He was very respectful, informative and thorough. He was a great service tech and I look forward to getting some improvements done to our crawl space and ventilation system this year. Thanks!
James was amazing, extremely courteous and helpful. He educated me on maintenance of my furnace and was straight forward when issues occurred. I appreciate the support he provided to get my issues solved.Edit: They never scheduled an inspection with the city. Even though they told me I had a date and time. I took day off from work for nothing.
Jeff Plissner
4 years ago
Thomas and his assistant greeted both of us, was very professional, friendly and efficient. He answered each of our questions and made us feel comfortable with the whole inspection process. He made minor adjustments where needed and gave recommendations and complete estimates sent immediately to email for us to review. We were very happy with the inspection. Thomas is very knowledgeable and thorough.
We called and James came within one hour. He diagnosed several different problems that a different company missed. They took care of us for being a military family. Very happy with their service! Would recommend for sure
Dillon was professional, no nonsense which I really like. Just the facts. Thanks Dillon!
Donald Frazier
a year ago
My home was service today, my service tech was Jesse. Let me start by saying my overall opinion is that he did an outstanding job. Very timely and dedicated to his job. We are planning some future work based upon our experience with today's work.
Daniel Chavez
3 months ago
Very poor service …I was schedule for service at 05/12 and was cancelled by them and reschedule again on 05/13 . Tech show up nasty and dirty with no uniform . Look at it and not even open it to see the problem and said it might need a flush for $350 and we can’t work on it til Tuesday . And wanted me to pay for a service not being done at all on 05/13. What kind of business you people runny and it is very unprofessional !
Nicholle James
a year ago
This is the WORST customer service I have ever had! Y’all were supposed to get this done TWO MONTHS AGO and we’re still here without a/c. By the time they get here it will already be winter. We keep getting told “we’re coming” and spoiler alert, they never come. This is ridiculous! Who runs a business like this? You guys need to learn what professionalism and punctuality is. Don’t use them, they are awful.Reply to the owner- We’ve been told many times that this would be resolved and it never has been. So you’d understand my skepticism. If they don’t come today, we want a full refund. I’m sure there are better businesses out there that can do the job they said they were going to do.
I am so very happy with my overall experience with this company! We had a very old furnace in our house and once the technician saw this he was on the phone trying to make sure that we got a new furnace as soon as possible. He was there on Thursday evening and we got the furnace and an air conditioner installed on Monday! The technicians were very respectful and did great work! This is the company you want to go with for your heating and cooling needs!
One Source did exactly what they promised they would. On a routine check of my old furnace they said when it quit call. Not 3 weeks later it did. I called the next morning and they were there by noon installing a new unit for us. Their prices are reasonable and payment plan great. The workers were respectful and knew exactly what was need and completed in record time. I’m grateful they are a excellent service company. Thank you!
Beverly Hutton
4 years ago
Had a new furnace installed today. Adrian and Scott were the installers. They were absolutely awesome! They were extremely professional, even offered to bring us coffee. We didn't want them to leave so we bribed them with food! Thank you guys for your excellent work! !!!
Wanda Sandoval
a year ago
Jason was awesome!!! I had smoke alarms going off in the middle of the night and had to wear earplugs, it was unnerving, couldn't sleep. Called One Source and told them it was an emergency. Jason was here in no time and fixed all the smoke alarms. He was very professionable and personable.
Charity Havens
2 years ago
🔴WARNING🔴This company does bate and switch!!!We were quoted a price on a repair of a part on my furnace, for a house under contract to sell. The day of the Installation, the day before we were scheduled to close, the technician calls and say they could not honor the quoted price and it would be hundreds of dollars more. For the same work and the same part. I called to speak with the manager and was told he was on vacation. I never received a call form anyone.A former employee told us that this company’s mark up is 5x. We got the work done for $85. Not $475 like this company was trying to scam us for. If I could give less then one star I would!
david parker
2 months ago
Serviceman was on time, professional, explained details,
personable and knew his business.
Very nice and professional. Sam was one of the team members who installed my new AC and water heater. I was really happy to see him. My install was two years ago. Very happy with this company.
Jennifer Guara
3 months ago
Had Nathon Ewan come over check my system I knew I needed new one he did service for free and updated my system, Great price Reheem system best warranty and could not find anyone else in pueblo who will install Reheem talked with three different HVAC for estimates none ever called back or came by. Nathan has called back every time between him and his boss Jose they never over sold me on my system I wanted bigger 5 ton for my ac unit they let me know it was to big and would not provide for my home based on its size. I did research and these guys where on the money to big of system cause positive pressure in my home and not allow system to circulate properly and abuse my ac unit . I am impressed plus they will take care of the new installation for five years and unit has best warranty cant beet these guys. I appreciate them.Jason Sr and Jennifer Guara
If you enjoy wasting your time following up and doing the job you hired someone else to do, go right ahead and hire this company.The technicians, generally, are kind and professional (as is clear from all the reviews) - but if you need assistance beyond just the initial call (like, say an inspection to close out work permits) good luck. Beyond the technicians, no one in this company cares.... OneSource was bought out by Air Pros, so they are rebranding and trying to change the negative association with the customers they dropped the ball for over the past year, because I guess that's easier than taking ownership of their own mistakes.We hired this company to install a new water heater in November of 2020. We failed inspection so many times (and we are talking easy things to avoid or fix), every inspector in the county met us. When the repairs were scheduled, our job got canceled due to other emergencies and at one point our technician had to lie that we were threatening legal action to get the job to stick and be able to pull the needed parts to complete repairs.The only way anything moved forward was with 2 - 3 phone calls from me to the office to coordinate and tell this company what they needed to do like it was my job instead of theirs. Everyone told me they would pass a message along, or get someone to follow up, and it never happened. Eventually, they would have a manager call to placate me and that manager would ask me redundant questions that were clearly noted in my file or that they could have confirmed if anyone in the office knew how to speak to one another.I would be less disappointed if someone took any ownership, but sadly no one ever did. And the icing on the cake is, now that we finally closed out the permits (it took TEN months to get here) this company finally wants to get in touch with me and follow up on the experience I had. I keep getting calls, texts, and emails asking if I had an enjoyable experience.... so far no one has responded to any of the feedback, but they keep asking, even though it should be obvious from the fact it took 10 months and about 100 scheduled appointments (that no one showed up to or even had the decency to call and tell me they canceled.... that's right, I sat home waiting for a technician to show multiple times only to have no one show OR call) should speak for itself. Don't waste your time, energy, or money here.
Gary Reynolds
4 months ago
Do not use One Source Home Service Repair. I scheduled a repair , adjusted my schedule to be present and they did not show up. I scheduled it for the next night, I adjusted my schedule again and they did not show up again. Completely unreliable and unprofessional. DO NOT USE ONE SOURCE HOME SERVICE if you want your repairs completed!!On the third try they finally did send a technician.A continuation of the story. The valve installed by the above technician ended up with soder in the valve. The heating system did not work. Called again a new technician came out and discovered the soder in the valve. He replaces the valve but the system still did not work. He determined that the original diagnosis was not fully correct. He indicted that we needed a new thermostat. He gave us a quote for $658 to replace the thermostat. We ordered one online for $63 and I installed it in 5 minutes. What a rip off. But I’m not done yet. They cracked the manifold while replacing the valve twice. The guy said he come back Thursday (today) but he hasn’t shown up. This company is completely unreliable and incompetent. Everything I’ve written in this review is absolutely true. I repeat DO NOT USE ONE SOURCE HOME SERVICE. You will regret it.
Very friendly and have that southern hospitality 100 percent. Came in for a furnace tune up and checked so much more for me. I had other things that were desperately needed and I was given many options to what I wanted to do. I didn't feel forced to buy anything and I wasn't lied to on things I needed so they could make money off me. I decided to get what I needed fixed and things to improve my house as well. They gave my fiance and I a really good price and many discounts to help us with affordability. They even helped set my Thermostat for me since I was having trouble. They went above and beyond to explain, show and provide me with anything I asked or needed. Even waited for my fiance to come home so I wouldn't have to explain everything to him. Thayne was absolutely amazing! He was very personable and knowledgeable about everything. He is the reason why we decided to get everything thing we needed and more. Honestly one of the best experiences I've had when purchasing something. I highly recommend them!
New build. During construction, lots of debris got into the ducts. We requested before/after photos to get a sense of how good this went. Marcus and Cesar's thorough approach showed through in evidence. From dust, nails, drywall, and other debris (before) we now have clean ducts (after).
Horrendous nightmare of a company. Just now ending an eight-month saga, and only because I'm giving up. I approached them to replace an old water tank with a bigger one; they installed a smaller one without asking or telling me, wanted to charge me for it, tried to tell me it was actually good enough, heckled me for weeks, and finally found some kludge of a solution that they also didn't tell me about beforehand.They also installed a new furnace, which would be fine except that it's failed inspection twice now. Oh, and there was the gas leak they left us with. And the people who show up despite not being scheduled, and the people who don't show up even though they were scheduled, and the numerous employees all griping about each other to *me*, and the overall utter disregard for my time or my sleep or my home.I don't know how there are so many five-star reviews here. I wish I'd been able to do business with the company all these other people experienced. I regret ever getting in contact with them, let alone paying them as much as I did.
We paid for a new furnace and install and these guys showed up several hours late. When the city inspector came this morning, he found a gas leak and ventilation problems. My wife and I both have tried calling to get someone to come fix the leak and dispatch will not give us any estimated time of arrival or even confirm if anyone will be able to fix the leak today. Dispatch told us someone would call us quickly. It has been two and a half hours and no word from them...and we still have a gas leak.The day after the HVAC techs finished the install, we inexplicably had problems flushing the downstairs toilet in the bathroom right next to the furnace closet. We called One Source and asked for a plumber. They sent a guy who, you guessed it, showed up late. He asked if I happened to have a snake tool in the garage that he could use. Eventually, he just admitted it: he was not even a plumber. He was an HVAC tech. The guy started trying to sell me a warranty while I started working to fix the toilet.
Quincy was friendly, professional, efficient, and up front with everything. He’s the kind of guy you think you’ve known for a long time. We are scheduling more work with company.
I needed a new line added to switch from a gas range to electric. And this team took great care of my request right away at a better price than I expected and they both were very professional!
Djuan Rachel Moore
a year ago
We just moved into our new home. I had scheduled one source for an estimate. Nathan was nice and professional. He helped us get a furnace and central air quickly and for a great price.
Worst company ever! They deserve a big fat ZERO!! My furnace went out, I called and scheduled an appointment, which happened to be on a Sunday, I asked if there were any additional fees and was told “absolutely not.” I asked if I could just have my furnace diagnosed and was told that’s what the technician would do. The technician arrived at my home, spent 30 minutes there told me what was wrong and did not repair anything. I was charged $380 for a half hour time, in which the technician wrote on the delivery ticket he was there for two hours. I was there the entire time and he did not spend two hours nor should I have been charged $380 for a diagnostic test and a no functional furnace! I requested a copy of my receipt and was told it would be mailed to me, of course I NEVER received it, leaving me with no proof of my CASH payment!!! Numerous calls were made to this company requesting a receipt and an explanation of the excessive charges, but as of today no one has had the courtesy to call!!! Lousy customer service! So this review is true, DO NOT USE THIS COMPANY unless either you have deep pockets and don’t care where your money goes and you want to be ripped off. THIS COMPANY IS S COMPLETE RIP OFF AND FRAUD!!!
Ck Harrington
4 months ago
Nathan from One Source came out today, 4/6/23. He inspected and cleaned my furnace so that it worked more efficiently. He also found the problem with my humidifier which was not working correctly and repaired that. I was extremely pleased with his work ethic, his knowledge, and his kind demeanor. I found him to be very proficient and very pleasant. One Source continues to impress me with the quality of their employees and their top-notch service. I would recommend that anyone needing HVAC or other home appliance service call One Source . You can be certain that you will receive a well qualified, friendly, and professional service from their employees.
Brandon h was very thorough and clear on what was going wrong with my system; my system was from the 80s & he provided me with great options and now am putting a high efficiency in my home. I’m beyond happy with his service and would recommend him out of all one source for your hvac needs! Again thank you Brandon for the amazing service and arrival time and getting me heat again!Thanks also to the “A Team,” Bryan and Emilio, for getting my new furnace installed in just a few hours the same afternoon. It is nice to be warm again! You definitely know your business.
Ursula Townsend
7 months ago
Mechanic was very friendly and explained every thing he did . He also was very polite, I will request him when I need the Service of your Company again.
My mom is a young senior on a fixed income and not super/knowledgeable about repairs. She was told by Bobby and Jason from One Source that her malfunctioning heater unit was not repairable and quoted a price of $6000 to replace a furnace for her small prefabricated home. Since her air conditioning unit is older and uses Freon they incorrectly informed her that the a/c unit is “illegal” and would have to be replaced since it was no longer legal to make repairs on a/c units using Freon. They wrote up a quote on a piece of notebook paper for a $12,500 fix. Fortunately the price didn’t seem right to my mom and we helped her get a second opinion elsewhere- still a pricey fix of $800 to fix the control board was needed- but compared to a $12,500 quote with no less-expensive alternate solutions offered and incorrect information about her “illegal” Freon unit seems unprofessional and unethical. The second opinion quoted the furnace and a/c replacement at half the price that One Source quoted. I would not trust One Source consultations or price estimates and will not use their services in the future.
Harriet Doyle
3 years ago
Dustin was polite, professional, and took the time to explain all options that were available to us. He also explained the installation procedure, warranties, follow up visits to sure make sure everything is working properly. I would recommend him And his company to others!
Very disappointed with the lack of customer service, lack of communication and uninterest in customer satisfaction. My initial visit, I was told that I needed an expansion tank and some other changes to my furnace. A few days later I was called to tell me when my appointment for install was without discussion as to if that day or time worked for me. I made myself available but communicated that they needed to discuss an appointment before just scheduling it. Then, day of install, the plumber mounted the expansion tank on the ceiling protruding into my laundry room without telling me first how out of place it would be or discussing my option. I was upset and spoke to the master plumber who said he would come by my house in two days, to look everything over to see if there were other placement options. That was two weeks ago and I haven't heard anything. I guess since the job way already paid for, they are jo longer concern with my satisfaction. I'm so frustrated and disappointed withOneSource!Updated: 8/10/23After my initial review of one star,I'm changing it to a 4 star. Thank you Dustin for reaching out after seeing my post and making things right. You were very apologetic, prompt and I love your fix! Thank you so much!
Bryan and Emelio worked well together installing our new hot water heater. They were polite, knowledgeable, professional, and fast.
Carl Thompson
2 years ago
I had the company come out And the guys were nothing short of professional and incredibly courteous. Their bosses that told me I needed a new furnace because it was filled with water and it needs to get changed asap. I called my insurance to file a claim. I was quoted 8400 for a new furnace and everything. the insurance thought that price was a bit steep and will have their own come out and see what is needed. in the meantime a buddy of ours is a HVAC tech and came And looked and says we were lied to and that the furnace did not need any replacing and he knew exactly what the problem was. for a company to be veteran owned honesty should be priority. to rob people of their money is incredibly shady and just flat out horrible. this caused unnecessary stress for myself and fiance when the whole time nothing but some tightening and a PVC pipe and calking,/sealing was needed.
Ivan Sufian
11 months ago
Dylan was not only professional but very informational on my system. Needed this done in a hurry and they came out next day. Handled servicing in furnace and tankless water heater. Super fast and cleaned up everything presentable. I'll never waste time with other companies again! Thank you Dylan for taking a lot of stress off my life!
Evan Molyneux
2 years ago
Genuinely terrible service. My family just paid $15,000 on June 9th to have a new furnace and central air system installed (a very coincidental number now that I have read more reviews) and this equipment has never worked right. We have had a dozen or so appointments scheduled, half of which have been rescheduled or canceled altogether, and the problem persists. We had one technician recommend replacement of the compressor unit and then One Source decided to have a second pair of eyes look at the compressor and they decided not to replace it but rather to add a half pound of refrigerant to the system. Another technician came to look the very next week and added yet another half pound of refrigerant and now the system cant even keep up with the heat. It runs all day long, if it decides to work at all. We went with the highest bidder (almost double what the runner-up quote was) just so we could avoid these kinds or problems, now we have decided to have the system removed for a refund and I can't get anybody to call me back. I'm seriously concerned that we will have to seek legal help in order to get a refund. Please do yourself a favor and look elsewhere for HVAC service if you want properly running equipment and decent customer service. My 11 month old daughter is not happy about her 80 degree house when the thermostat is set to 71.
Shelly McMillin
2 years ago
They came to snake a plugged drain between my bathroom sink and my laundry room floor drain. That plug may have been cleared. My bathroom sink now drains very slowly and leaks under the sink so I have to have a bucket under it. He tells me it has something to do with gravity and that the pipe was not attached correctly when the house was built and does not meet the sink. The sink never leaked before and always drained fine and was built 47 years ago. My gravity and pipe length has changed? Now after $275 my husband who is 71 years old has to try to fix the sink so I can put everthing away and we live with a slow draining sink. This was a crazy day.
David Werling
7 months ago
Brandon was very competent, courteous and honest. He showed a high level of job knowledge and integrity.
Very professional technicians and they take pictures of what they look at. They keep records of past work and installations.
Landon Verce
2 months ago
They did a great job and the technician Q was very knowledgeable and made the experience entertaining! The only reason my rating isn't a 5 is because 30 minutes before my scheduled appointment time, I received a call stating that the appointment was going to be cancelled and the next time they could come would be in 3 weeks. I am guessing that this part of their operation is outsourced to a scheduling call center because once I was in contact with the operators, I was back on the days schedule and they were going to make sure I had a great experience. I will use the company again but hope that I don't get in the scheduling dilemma I had on this previous experience.
Nathan was so professional, on time, informative, and did a fantastic job! Would recommend and use your services again!! Thanks😊
BUYER BEWARE -- DO NOT TRUST THEMHad this company replace my A/C in August 2020. At the time they were listed on Angie's List as a reputable company. They were pricey, but we needed the A/C installed quickly because of the high temperatures during that time. Installation went well (so I thought) and the crew was professional. As part of the A/C installation, they offered a Home Care Club that offered a discount and no-fee inspections.I was hesitant, but went ahead and took it. One Source called me a week later to schedule water heater maintenance. When the technician came, he failed to wear a mask, was rude to my spouse and did not provide any information to her when he left. I subsequently received a quote for new water heaters without explanation. I called the company and the tech later contacted me. I asked for an explanation. He was rude and said the water heater needed to be replaced. After further discussion, he finally admitted the water heater didn't need to be replaced. I tried to call One Source back to complain and they wouldn't answer the phone. Fast forward to May, they called for a furnace maintenance. I decided to give them a second chance (bad move). The technician arrived on time and after about 30 minutes, basically said my furnace required costly repairs or replacement. While it is older, I've had it serviced every year by another company and they've never indicated issues to the level he expressed. I look at the costs and asked him why every time a tech showed up to my house, everything had to be replaced. He got huffy with me and I told him I didn't trust him or his company. The next morning, I woke up to a cold house. The furnace was on, but not heating up the house. It was igniting so it was just blowing air. I called another company at the recommendation of a friend. The technician came over within an hour of my call. I explained the situation and he took a look at the furnace. He quickly found that an electrical connection was broken on the unit. It was a piece that is NOT easily broken. He quickly fixed it at no charge. He also noted that my electrostatic filter was the wrong size for my A/C and furnace and that there was unfiltered air being sucked into the unit. This electrostatic filter was installed by One Source in August. I called One Source and expressed my dissatisfaction and was passed to an individual named Courtney. They did not have record of my complaint about the water heater visit and told me that technician had been fired. I asked them to fix the situation with the air filter because that was their responsibility. I also asked that they no longer contact me expect for an update on the air filter. That was Friday, May 7. It is now Wed, May 12 and I have heard NOTHING from this company. This company is overpriced, is dishonest, and tries to take all your money. They tout being a veteran owned business, but it's just a marketing gimmick (I am an AF retiree). They do not care about their customers.
Bobby was very professional and knowledgeable. He was very kind and respectful, as well. It was a very informative and enjoyable visit. He went above and beyond to make sure I was well taken care of. I am so thankful that he was my technician today!!
Elizabeth Miller
a year ago
Andres is very professional and knowledgeable about hvac problems. Our furnace is old and making noises. He checked it out and explained options to repair or replace. Really appreciate his explaining in detail the issues and options.
Debbie Dickenson
a year ago
Justin was Excellent! I thought his explanation of what he did and his recommendation of what I needed was great, a very knowledgeable gentleman. Also a outstanding person to teach Mark, the gentleman who was along with him in training. Mark was very knowledgeable too, infact he explained the problems with the filters I've been using. Explaining how dirt and other particulate particles could go right through my filter clogging and eventually shortening the life of my furnace. Great representatives for 1 Source, hard working professionals! I'm Happy! Thank you, Debra Dickenson 9/15/2021
Andres came to give us a tune up today and was very helpful,courteous and willing to take the time to explain things very well. Would recommend him again!
PLEASE BEWARE!!!Our company was bidding a water heater against this company and the customer told us that One Source tech said we were a rink a dink company and purchased water heaters from Home Depot. We would never purchase a water heater from Home Depot. The tech was selling upgrades that they were told were code that is not needed!! Been in the business for over 41 years & I don't knock other companies in our industry but I'm sorry when companies take advange of people it's not just right period.
Nathan did an excellent job today He did a thorough examination of our HVAC ductwork In our basement He was able to give us an explanation of proposed work to be done. He is personable and polite
This company came out to clean my furnace that was required during home inspection for the sell of my house. Bobbi Simon came out and did the cleaning and then proceeded to add other items that needed cleaning g without my knowledge.This is a 4 year old house and the furnace has had no issues. The buyers got scared we were hiding something due to the extra things on the work order from just a simple furnace cleaning. I had to call them back out for the extra blower and motor cleaning that weren’t even dirty for a charge of 360 dollars on again a 4 year old unit. Bobbi tried to sell me on an air conditioning air flow sealant package from the start that would have cost 4-5 thousand dollars to do. I said no thanks we are selling the home. It’s an add on package and not necessary to do. He at no time told me he added other things dirty and needing attention to the furnace cleaning work order. Because the buyers had the receipt they called one source due to concerns from the work order and Bobbi proceeded to talk to them saying that when I called him out to do the blower and motor cleaning that he was in fact called out because my furnace wasn’t working properly. Complete lie and fabrication. He then said they needed the sealant package he tried selling me because the system wasn’t right. I called the GM Scott And he will no longer return my calls. I said this was extortion and he laughed it off. Maybe a shakedown is a better term. It means the same thing. I had to get another HVAC specialist to inspect it with the buyers, my real estate agent which one source wouldn’t even communicate with but they didn’t mind talking to the buyers one bit, and their agent to show them nothing was wrong with the unit. Another 140 dollars later and additional cost to close the deal on my house. If you like people going behind your back, getting service you don’t need or want, getting shook down by veteran owned and operated unethical criminals with no moral values then this is the HVAC place for you. They are great at ducking calls and going behind your back illegally and overcharging for things you don’t need done. I give this place zero stars and am demanding a refund if they will ever call me back to apologize for almost tuning the sell of my home as I moved across the country and the buyers almost moved back closing which would have totally screwed the purchase of my new home. Thank God I have a great agent who took care of it for me.
Andres was phenomenal to work with, he was friendly, cordial, efficient, professional, interactive and did a great job providing an overview of the work completed. He's got great technical knowledge and service. 10/10 would recommend.
Great company. First Logan arrived and went through the gas line installation process and estimate. He was professional and courteous. Brian arrived later in the afternoon to explain the electrical work and estimate. He also was extremely knowledgeable and a pleasure to work with. Brian also took the time to help me schedule an appointment with Bill and Alyssa. They came by later in the afternoon to give an estimate for vents and drains for a washer/dryer combo. Bill and Alyssa were extremely knowledgeable and professional. More importantly they showed patience and were friendly the entire time while in my home. A couple of days later Alyssa, Bill and logan came to my home and installed additional gas lines, ducts and drains for an oven and washer/dryer. The following day Jeremy and Blake came to my home and installed a new outlet and outlined an upcoming electrical box install. Jeremy came a week later installed the electrical box in record time. He also came by with a fellow worker Danielle who was extremely helpful and professional. I was given more estimates for more projects and we even discussed future work. These workers were quick, concise and humble and finished the job in record time. I highly recommend this company and look forward to working with them in the future.
Craig Hansen
2 months ago
I got a new water heater installed and the guys. Marcos and max did a great job. They were courteous and explained every step of the install fully and answered all my questions.
Dillon LaCross
a year ago
Ethan and his boss Jose got us lined up with a new AC after having Ethan come out to assess our old 2008 AC system. We found out that our evaporator was leaking for a long time and repairs would be too costly. These guys got us lined up with a new AC on a financing plan that’s manageable. On top of all of that they got us lined up to be installed within a few days vs the competition being weeks out! Very happy with the service techs thoroughness and Jose’s speedy response on getting us lined up and scheduled for the new AC!
Mark and Justin were fantastic! Although I found out I need a new furnace, they did give me the option of repairing it and gave me the two prices. Being that it's 26 years old it's actually time to just go ahead and repair it. They took the time to ask me if I was going to stay in the home for an extended period of time or selling soon, as that would determine whether we should repair versus replace, and were so patient with me with getting the financing in place for the new furnace that will be installed , etc. I am also very happy with the timeliness of their manager getting this furnace installed because they were going to be very booked out but they made some changes to their schedule, where I can get the furnace in tomorrow. They were so nice to my dog and even met my horses! These 2 are a definite asset and I highly recommend the company and these two in particular!
Lindsey Lafferty
2 years ago
This company has been horrible. First we were rescheduled, I understand. Things come up. But then one source had to be contacted multiple times to get them to even come out. Then they come out and install half of it saying the “electrician quit today…”. It took another week for an electrician to be able to come out while we were gone mind you. He says “everything’s done it works perfect!” We come back nothing works! No fan No AC if it was the middle of winter I would be with out heat! Called the after hours number and was told “we sent your request to be called, that’s all we can do.”
We're new to Colorado and to be honest, picked One Source from other Google reviews. I was a little nervous because the call center was in Florida, but our technician, Nick, was very thorough and was genuinely interested in earning our business long term. Also, he was on time AND vaccinated!!
Jason did a great job of inspecting our furnace and making sure that it is working well and is safe! He also checked our water heater and recommended that we get a new one before this one leaks all over the place! My husband was expecting that that would probably be the case so he was not surprised.
Brandon, HVAC technician, provided excellent, quality service. He was thorough, personable, and professional. He spent quite some time cleaning the compressor and checking to ensure it is operating optimally. Thank you, Brandon, for taking such good care of us. You're the best!
Renay Reasor was very professional and complete. She called in advance of her arrival to give us a heads-up. She was very pleasant. Answered our questions. I can highly recommend her for your heating needs.Tyler and Adam replaced our gas, 75 gallon water heater on 7 Nov 2019. both of these servicemen are excellent. Professional. Prompt. Thorough. Courteous. Thoughtful. Prior to entering our home, both put on shoe covers. When the job was done, they cleaned up and left our home the way they found it. As an engineer, I like to understand and learn about the installation. They were both patient and informative. I highly recommend these two young men. They reflect well on One Source. Thank you.Brandon was quick and thorough. Took the time to answer all of my questions. We are very happy with him and his work. Highly recommend.
I have three repairs thus far. All technicians were friendly and knowledgeable. Prices for repairs were Reasonable. Hopefully nothing else breaks but if it does, I know who to call. I feel they were very honest. Veteran owned. I am a veteran. Very satisfied. Warranty! It took a while with a few snags but overall happy. My central air blows stronger and colder at same temperature I used to set. I’m confident I will not have any issues come this winter. Wait in follow up check in
Tom was excellent. Very knowledgeable. He put my mind at ease and I appreciate their work. I reccomend these guys to anyone who need repairs.David came out this Saturday 1/18/20He was excellent. He was very thorough. He let me know what was happening the whole time. He advised me of my old plumbing and told me about the new plumbing and fixtures I was getting. The toilets and sinks came with the home since 1983. One Source is a very knowledgeable and reputable company. My sister has to get work done too. My whole family is on board with them.Thank you One Source
Jess McGroarty
2 years ago
My relationship with One Source began in August, when I requested that they come perform their Heater/AC Tune Up package - a special advertised on a coupon I received in the mail. Scheduling was easy, and the technician Rebecca was prompt and talked me through what she saw/did. If my relationship with One Source ended at this point, I may have left a 5 star review.However, Rebecca identified that my water heater was leaking and recommended replacement. I scheduled the replacement, and Josh came out to begin the job later that week. He recommended a pump be attached to water heater in case the tank failed, as my basement features only a sump pump and not a floor drain. He scheduled this work to be done the following week. The appointment to complete the work was postponed. A new technician showed up to my home to complete the job, and stated that Josh had been fired. He went downstairs to assess the sump pump and continually talked about parts that were installed incorrectly or that were uneccessary (specifically the pump that he was installing that day), however proposed no plan to correct these. This portion was completed in early September.I have had to call One Source almost weekly since to have the plumbing inspection scheduled. Finally, today 10/9/20, building/plumbing inspection was completed. The job failed, because the inspector stated that there must be a smoke alarm in each bedroom of the home (I thought the standard was within 5 feet of the bedroom entry). The inspector continued that he has only communicated this about 400 times to One Source. Yet, there was no mention of this made to me when the job was completed, when inspection was being scheduled, or as part of what I should know when planning for the inspection. I thought this would be the end of my disappointment with One Source, but yet the saga continues...
Onesource has been a terrible company to work with. They are in the business of selling new product and cheating you out of your hard earned moneyI have wasted over 12k and a year of my time. I called them out for A/C Services, they explained i needed a new AC system so I bought one. The one they sold me was to big for the house. It never properly worked and over a year and a half later I don't have a working A/C at all.This is the third review I have posted. They promised if i changed the review they would settle our issues. I did, and their promise was as worthless as the rest of their services.
We've had a handful of technicians come out and attempt to fix our AC with only one individual being helpful, but didn't fix the issue. They press the most expensive reasons to fix the issue instead of what it really is. Very unprofessional attitudes from 2-3 techs. I highly recommend you DO NOT USE THIS COMPANY. Search around and find a better company. 0/10 for One Source.
Michele Hines
3 years ago
At first I was very pleased with the furnace and installation. I paid for an air filter that I was advised would help with dust issues I have, I didn’t. I was advised that they could not hook up my existing A/C unit because it uses R-22. Ok, I get that. What they didn’t do was ask if I wanted to keep the condenser so that we could hook up the A/C unit ourselves or pay someone to do it for us (it won’t void the furnace warranty because it’s a separate unit). They scrapped it and now my perfectly good A/C unit is useless and it will cost me thousands to replace it. Did y’all think that doing something so shady would earn you more of my business? I can tell you right now, I’ll be paying someone else to replace my A/C when I’m in a position to do so.I filled out a similar review via the text you sent after Dylan (who by the way is the ONLY part of your company I like) came to replace the filters a couple weeks ago. I got no response to the private review I left so now it’s going on Google for potential customers to read so that they are informed about how you do business.Thanks for costing me thousands of dollars I didn’t need to spend... I’m glad you’re made of money, I’m certainly not.
Marquis Muscle
a year ago
ONE SOURCE OF PAIN. I called for a valve to be replaced on my toilet. They came out did an inspection and offered$7500 to give me a water filtration system. I declined. That same day my sewage line broke. Coincidence? The plumber came out to fix the sewage charging me an additional$500. A day went by and I realized the original issue I called for had not been fixed. AFTER TWO MONTHS OF CALLING AND SCHEDULING THE ORIGINAL ISSUE IS STILL NOT FIXED. Don't go to this company for work. They will up sell you on things you don't need and leave you high and dry. Lost a customer.
Elizabeth gave my furnace a thorough tune-up and inspection yesterday. She seemed very knowledgeable. She offered some suggestions about what I might do in the future regarding filters, cleaning, etc. Offered a comprehensive yearly program but did not do a hard sell. I also appreciated the discount intro offer. I will use them again.
Cassandra Carter thoroughly evaluated our furnace during its routine maintenance check and uncovered safety issues that needed to be addressed iimmediately.She demonstrated that the wellbeing of our family was top priority. We can't say enough about her integrity and professionalism. We have been customers of One Source Home Services for over a year now and will continue to be so because this company and the team are simply the best!
Very Very pleased with Jonathan. He was very polite and respectful. He is the best tech that I have ever had. He is the first person who came out and did not drop the lid on the crawl space he sat it down gently. I will request him for all my maintenance on the furnace and AC
Amanda Walker
2 years ago
I am currently in the process of selling my home so I reached out to One Source to have my water heater inspected and my furnace cleaned and serviced. The communication was excellent in the beginning. The few people I spoke with were kind and provided great customer service. Now with that being said...once Karl came in to do the work, things went downhill. He came in and started telling us about all of these problems we had with our furnace and water heater that we knew weren’t legitimate because we’d already had an inspection completed. He even went as far as telling us our water heater is 20 years old when our home hadn’t even been built for 20 years...He also told us that the furnace and water heater would have to be replaced which would cost us over $10,000. The moment we declined having the furnace and water heater replaced, their communication and customer service became poor. I reached out 5 times to get the report sent to me. I never received anything. I ended up having to pay another company to come out so I could get a report! Not only did the other company provide me with a report but they also told me that my furnace and water heater is in GOOD working condition. I’m very disappointed in the service I received and even more disappointed in the unethical business practices.
My service technician was Chanse this time. He was just as Extremely nice as Mark. He came out to flush my Water Heater. Which he did in a professional manner.On top of that, I asked him if he could take a look at my toilet. I already had the parts for a year. My son was supposed to fix it. Well, here comes my Angel for the day in Chanse🤗☺️. He used the parts to fix it for me at No Cost!!!!One source may be a little pricey…. But I don’t have to worry that my Services will always be correct, from the Heart… and Guaranteed. I’m not going anywhere else.!!!Raelea Martin
Linda Mccormick
a year ago
Nathan is absolutely amazing and did a wonderful job! Very informative with my situation and provided great service. Definitely recommend One Source for your HVAC needs!
Da'Kari Releford
2 weeks ago
Would recommend One Source to others. Skylar and Eric showed great knowledge and professionalism during the install of my new unit. This is only HVAC company I know so far that is willing to work on the weekend. Very satisfied with my experience.
Derrick Richeson
4 months ago
I called One Source to come over to do my A/C maintenance prior to turning it on for the season. They were able to schedule me for the next day, and sent Andres. Andres was very professional and checked all voltages and currents/amps throughout the system, checked temperatures throughout the ductwork/supply system, and even vacuumed and washed the inside of my exterior unit around the compressor. He took pictures of all readings and uploaded them to my service records, and showed me previous readings for comparison. Amazing work by Andres. Will be requesting him for this service in the future.
Jeremy Robbins
a month ago
Man they are the worst. I was happy with my install but they are so insanely unreliable at providing follow up services. I am writing this when they are now canceling my appointment on the day or service at the exact time my appointment was scheduled...This the FOURTH TIME they have done this for the current appointment.Avoid at all costs. They overbook and do not value your time. Take your business elsewhere
Matthew Thomas
9 months ago
Alicia provided a Phenomenal service! Unparalleled service offering informative maintenance discussion and evaluation of our system.
Cassie came to my home to perform preventative maintenance and check of my HVAC system. She was very informative, thorough, and courteous. Thank you Cassie. My original 1-star rating was upgraded following Cassie’s service…. She was punctual and professional. HOWEVER, after the fact follow on appointments had been scheduled two weeks ago for this morning but no call and no show. Called the office and sat on hold for 30 minutes before being disconnected. Save yourself the headache and search elsewhere. Bottom line, quality businesses do not operate in this manner.
We have had an AC unit installed and regular maintenance done. Every time an employee of one source has come out they have been polite, friendly, and got the job done quickly and efficiently. I also like that they contact us about performing maintenance on our HVAC systems, because I would likely forget otherwise. I also want to thank John N. especially because he looked at my furnace, ac unit, and water heater to give me some advice on what problems I should be aware of and walked me through some basic steps I can take to prolong the life of these systems; he was only there initially to check the furnace out but he went above and beyond to give me some peace of mind.
Gayle Schwartz
3 years ago
A few weeks ago I contacted this fairly new company with regard to a new furnace for our home. I was so impressed with every step of the process.. From the time of contact until complete install barely 72 hours went by.Our representative was Justin and you couldn't ask for a more personable, knowledgeable, friendly person to deal with. I had spoken to several other dealers and it was not a hard choice to contract with them to do the job. I was impressed also when a week later I happened to see Justin on Living Local on television and his passion for this company and bright personality showed through. I want to also shout out to Mike back at the office who assisted in the contract.Nate and Josh were the installers and their personalities and ethics and performance were beyond all expectations. They were friendly and knowledgeable and complete beginning, during and after the install. They did a great job and removed and cleaned up in record time.Pricing was competitive and actually better than other companies in this area. I would highly recommend this crew and company. I will reference them any time. Thank You..Addendum: I must also thank Emilio Chavez for his visit yesterday to clean and aero spray our duct work. Again, his personality and professionalism was fantastic. Considering what had to be done you would never know the machinery used or the process was ever done. So ethical and not a thing in my home was left out of place.The Heat Depot are my go to company.——————————————————————-Tuesday Aug 11, 2020Re: Patrick CapeI called one source yesterday regarding clogged drains. As scheduled Patrick was here first thing this morning. Pat is extremely pleasant; polished; wore a mask and shoe protection. VeryProfessional. Turns out my drainage issue was a lot more than I expected. Pat wrote up three options that would assist me for fixing the issue. He was extremely considerate and professional in trying to help me out. Unfortunately I was unable to close the repair deal today. I appreciate Patrick not pushing a hard sell. I will definitely call back soon. Thank you Patrick for your kindness and understanding.
Updated 2021, our ac took a nosedive a couple days ago and one source as always has been the absolute best in getting things done efficiently and kindly amidst chaos. Also shout out to Marcos and Adam who were the kindest techs I've met this year.(2020) They have been amazing at keeping us uo to date with quotes on a furnace and various other things in the last couple of years. Coral and Kendall came out today and got us situated with getting a new furnace asap. They are veteran owned and extremely courteous always.
Denise Anderson
2 years ago
James and Coral were absolutely wonderful. Our furnace wasn't working very well and they did everything in their power to get us a new furnace in that we could afford. I would recommend them 100%. James was courteous and friendly, he took the time to explain everything to us. Coral is an absolute delight to work with she will do anything she can to help those get what they need.
Rebecca Fooshee
3 years ago
We called to have our furnace serviced and immediately the wonderful technician let us know he smelled gas and that our motor was leaking. He called a specialist..dustin..and we were notified that our furnace was 51 years old!!! They were very honest about the condition of the furnace and where we might be sitting If we didn't get it replaced. We were given all the options and I never felt pressured in any way to get something I wouldn't be happy with. These guys are great and I appreciate working with an honest company. I would reccomend this company to anyone who even just needs a furnace check. Thank you guys for all your help.
Denise Allums
3 years ago
Anthony was very competent. Showed my husband everything he was seeing and made recommendations. It has been a long time since I have seen such great customer service. I truly feel that our furnace/air conditioner will run much more efficiently. Can't thank him enough. Great company! Tyler P. and Adam installed the tankless water heater and water softner. They also took care of some much needed work on our furnace. Awesome job! Joshua did a further cleaning needed on the furnace. Just a wonderful and respectful group of people to work with. Thank you for your workmanship.
Paula Marchbanks
a year ago
I had an appointment for an inspection between 8am and 10am. Around 1015 the technician called and said he had to gas up and then he would come over. He got to my house and did the inspection which I did allow even though he was late. The inspection went fine and the tech friendly and professional but did say it was his fault as he went to help his dad with his vehicle. I understand helping family but what about my schedule? I did miss part of a meeting because of his tardiness. And then 3 weeks after our inspection my husband was texted to have another inspection. I don't think they always have everything together. I'm updating my review after speaking to the compliance manager. I really hope what I said to her helps improve the local business. I appreciate the efforts to reach out and discuss issues.
Rebecca Roberts
3 months ago
Alex and Ryan were super nice, professional, we’re here when we needed them, and did a good job.
Daniel Jones
9 months ago
I’m not gonna rave about how this company showed up on time and did what they said they were going to do. I expect that out of a business, especially when I’m spending thousands of dollars. This is a reliable company with a good reputation. Emilio was able to rectify all the discrepancies Bobby found with my home heating system. There were one or two small issues which came up during my new furnace install, along with one or two big issues. Everything was handled professionally and in a timely manner. When you find yourself in an emergency you need someone that can get there now, One Source can do that.
The time that was setup for the appointment was 1-3pm which worked for me since I had to work. I get a text and an email that service technician was on his way at 11:58am. I got home a little agter 1 and waited until 2:45pm just in case it was an error. No show between the time that was set up. This isn't the 1st time this has happened, so don't call me to set up any more appointments I will just hang up.
Nick Serracino
4 years ago
This company was amazing! From the receptionist that helped me set the appointment and find the right tech for my HVAC work. To the first tech Kyle that showed to diagnose and help me work through my problems. To the final install with Raul and completion of work. They all went above and beyond to help me with my situation. The final install was highly professional. Amazing work. They even took the liberty of doing a few extra things while they were there, just to help out. One Source Home Service is that above and beyond experience that is increasingly impossible to find these days! HIGHLY RECOMMENDED!
Wayson Leaverton
3 years ago
Great service. Decided to replace my 18 yr old HVAC system. Was able to get a quick install date scheduled. The install took about 6 hours and the inspections went without any issues. Price is around the same as some other estimates but One Source had a crew clean my ducts as well and gave me a 3 year service membership with install. Not too shabby.Follow up review.Had an electrostatic 24v filter installed. First was Anthony Perera. He sold me the system after I inquired about getting one. Super nice guy and really knowledgeable about the systems he services. Also went over operational maintenance with me in great detail.The filter system was installed by Thomas Harwood. Outstanding employee. Competent, quick installation of the system and then a thorough class for me on how to service the filters.
I had Andres out here today. He was very pleasant and professional. Honest with me from the get go, which I greatly appreciated. Was Informative on what needed to be done with our situation. I would definitely have him at my house any time.
Rosarita Neal
2 months ago
Andrés was out to perform my semi-annual A/C system maintenance. He has become my regular service tech and, as always, he was professional and patient; explaining every step of the process. I truly appreciate the excellent customer service he provides. He is one of the reasons I remain a loyal customer of One Source.
Jeffrey Alfonso
6 months ago
Bobby did a fantastic job, diagnosed the issue and repaired it quickly. Very friendly and professional! Will definitely recommend and will call them again anytime I have repair/maintenance needs.
Valerie Colon Chavira
a year ago
Nathan was amazing when he came to look at our vents. He gave us great information and made us feel comfortable with moving forward and making One Source our go to for services. Highly recommended!
Kristen Dusbabek
a year ago
We’ve used One Source for the last couple of years and have always been very happy with all of the services and technicians. Prompt, thorough, professional…just a great experience from start to finish. Highly recommend them :)
Ignacio called me when he was on the way and was going to come back when we realized nobody was home but got a flat tire on route back to my house. And what I appreciated most, was that he called and told me he had gotten a flat tire and would have to come back the next day. Especially considering the three times before they had scheduled appointments with us and didn't show and didn't call. And I had to take off from work to meet these appointments that they didn't show up for so Ignacio really pulled them out of the dog house for me. When he came, he took the time to explain the heater filters to us and recommend what he felt would be best for us to use
Rebecca Hedelius
a year ago
We are starting to get really tired of this company rescheduling daily! A couple months ago it took 3 weeks for you guys to come out for a simple inspection. Everyday was another excuse. We actually were surprised when y’all did show!! Now here we are today. 2 hours outside our appointment window and y’all still not hear. We called a couple times so hoping someone actually does something. But then again I can bet it be another 3 weeks before someone shows. Idk you guys have very professional workers but communication is terrible!!Update: get a call from them and the worker claimed we were given a quote when THEY DIDNT EVEN SHOW TO SPEAK WITH US!!you guys have lost our business. Good luck with your future endeavors. We wasted a whole day away jus to be told we were given a quote and that never happened. Going to make a BBB complaint. I’m done.
Lucy Papanier
3 years ago
Would like to say thank you to Thayne. He gave more respect than the previous company ever thought about or considered. My experience with the previous company left more than a bad taste. Didn't know whether to let One Source look at my furnace. Gave them a chance and was glad I did. Thayne did what he needed to do and asked why the previous company didn't correct the duct work to work with the furnace they installed. He explained that what should have been done. It is my belief the previous company took advantage of me. Thayne did a great job.
Absolutely worst experience I’ve ever had with a plumbing service. We called to make an appointment to have a leak in our garage looked at. My husband makes the only appointment they have, during business hours, which means he has to take off work. They never explained this was only an appointment to get an estimate, not to have any actual work done. For that, they need to come back on Saturday. On Saturday, they look at the pipe and determine its coming from the kitchen sink but it’s more work than they have time to do because it will take several hours and they have to get to other appointments. So they need to come back again. We agree to have them come back when we aren’t home. They come back and are only in our home for 30 minutes based on our home security cameras. We call to find out why they were only there 30 minutes for something that was supposed to take several hours and are told the job is done. We just think maybe it was easier than they thought. Nope. We come home to the pipe in our kitchen sink cut out and thrown in our front lawn, our garbage disposal disconnected and a hole in a wall. We call the after hours line and get told they couldn’t do the work because they realized they needed to get behind the dishwasher and the dishwasher wouldn’t easily pull out. We didn’t receive a call because one guy thought the other guy was calling us and the other guy thought the first guy was calling us. Then they say they can refer us to an appliance person to pull the dishwasher out. My husband had it out in less than 10 minutes by just lowering the leveling legs. So now it’s been a week and three appointments later and I went from having a working kitchen sink that leaked a little to a completely disconnected sink and a hole in my wall. Absolutely ridiculous. I would NEVER recommend this company. Do yourself a favor and call anyone else.
Impressed with technicians and their attention to my A/C issues, they were very prompt and knowledgeable.
Sadie Russell
a month ago
Nathan was amazing. Very respectful, honest and polite. What I thought was a coolant issue turned out to be a complete system replacement.
One Source worked with us and gave options for repair vs replacement.
Jonathan Davidson
3 years ago
I am selling my house and needed a professional HVAC technician to inspect the furnace. One Source had a great deal on Groupon for a furnace tune-up. The technician came out and after 15 minutes of looking at it he told me I need to replace the motor and that it was leaking oil. I thought that was a little old since we have never had any issues. I waited for the report and estimate of how much they would quote me to fix it but I never received it so I called and had to ask for them to send it to me. Once I received it I was astonished by the $600 estimate to fix a motor and a cleaning. I figured I should have a second opinion done. Let's just say I will never be using One source again... my furnace is working properly and I believe they were just trying to get me to replace a working motor so they could make a profit. I would be careful with any deal as they try and get out to your home to spend money you don't need to.
Wrong information provided to technician, who then showed up unprepared. I called about my blower motor in my roof mounted central AC unit vibrating and smelling like it was burning. The technician showed up without a ladder, wanting to look at my mini-split. I told him what was really going on and he said he had to get his supervisor to come over because he is a compressor tech, not a blower tech. The supervisor arrived, without a ladder, and wanted to look at my mini-split. After finally looking at the unit they said it needs a new blower motor and if they can find one it would cost $1,700. First - Yes, I know it needs a new blower motor, that's why I called. Second - how can you supply a quote of $1,700 if you don't even know if you can find the part?Had to get another company out to look at the unit. They had a new motor installed in 3 days for $850.Second time I have attempted to use One Source and it has been an epic fail - will not be calling again.Refund issued for $119 dispatch/diagnosis.
The service member NIck Smith was awesome. Courteous, knowledgeable businesslike and on time. He started immediately to diagnose the condition and needs of the furnace in my home. He was both prepared and did an excellent job of explaining and handling what needed to be done. I would recommend One Source to anyone, and the supervisor Jose is another real helpful gem inside the One Source Company.
Superb Service! The team from One Source has done it again, setting the gold standard for service, Chris and Jordan did an amazing job! Extremely professional and very detail oriented! Thank you very much for your hard work, and thanks again to the whole One Source Home Service Family.very respectfully,One satisfied lifelong customer
James Sorensen
3 years ago
Excellent service. Thomas Harwood was outstanding in his efforts to deal with a difficult situation.BeJay was most helpful in replacing our current furnace with a new Premium line furnace.Marcus was most helpful.Raul and Gregg did a good job in a difficult situation.Eric (Erik) (the name given to me by the One Source Home Service operator) did an excellent job; he figured out the defect in the installation of our new furnace and corrected it quickly. (His name was NOT listed in the pull down list furnished on the evaluation form.)Vincent resolved a wiring problem. Both heating and cooling were on at the SAME time. Prior technical people did not do the correct job.
Michelle Post
2 years ago
I was looking for duct cleaners in my area that had good reviews and One Source Home Service met my search criteria. I contacted them to learn more about their duct cleaning service. After answering all my questions, I scheduled a cleaning. The 2-person team, Christopher and Jordan, were sent to complete the job. These two men were amazing. They were knowledgeable, courteous, and did a brilliant job on cleaning our ducts. Working with One Source Home Service from the first call to the follow-up after services was amazing. I loved their processes to ensure our safety and the safety of their team members. This company really knows how to deliver a great experience.
Eric Brookens
3 years ago
Dustin did an excellent job leveling my gas hot water heater! He was very professional and personable, patiently answering all my questions. Heat Depot is lucky to have Dustin as an employee!March 11, 2019 Dustin did an excellent job today doing drain maintenance and safety inspections! He also taught me a lot about plumbing!
Rachel Porter
2 years ago
I wish I could give zero stars for this rating because this was the worst business I have ever received. We originally got a quote for a little over 4,000.00 dollars to have our electric panel upgraded when they first came out and did a quote. The price sounded great, so we decided to give it the go ahead and made an appointment to have them come out. The day they were supposed to have it completed, the guy came out and did another quote for some odd reason and said it would be an additional 1200 dollars. They never completed the job that day which set us back due to taking time off work so you can imagine how upset I was for this. Well, they then rescheduled us another 2 weeks out and they didn't do the job that day as well. So then we rescheduled again and they showed up late and one of the guys was extremely rude and the apprentice kept apologizing for the other guy. They were in my home until 9:30 at night and right before they left, I went to plug in my small heater and the outlet wasn't working. The guy tried to to tell me it was my heater but I knew it wasn't. I plugged it into another outlet and the heater worked just fine. He got an attitude and stomped upstairs to my panel and messed with it and finally it started to work. They didn't finish the job that day and we then had to wait 2 more days to have the job finished. I'm not happy with the service and I'm not happy that a personal item of mine was broken inside my home either. To top it all off, all they offered was a small discount to us for the inconvenience they caused. I want to pay the original cost I was told I was going to pay and would like for them to pay for the broken item in my homes as well. Not to mention, I had to pay for a hotel because I had to have internet for my kids for school so I had to be out of my home. Please make this right!!!
Vickie Lowery
2 years ago
Justin did a great job explaining the issue with the fan motor. He said they had a guy who would come and check it out. Justin was polite and very clean. It really helps to have people do the work well and not leave a mess. I know I will always receive great service from One Source.
Jo Anne Peterson
2 years ago
Brandon, the HVAC tech came to my house to inspect my furnace. He was very professional, wore a mask, explained everything to me, and I was very happy with his service. He did not recommend a bunch of unnecessary repairs. He did explain all my options for duct cleaning, and sealing of my ducts. Because I am a member of this company, there was no additional charge for the furnace inspection. In addition, I have used this company before for a plumbing issue, and they were able to come out the very same day and help me. I would definitely recommend using this company for household repairs.12/29/20 I want to give another five star review to this business. My furnace was not operating properly, I called at 7 AM, the HVAC tech was at my home at 8 AM, and done and repaired by 830. I really appreciated the timely response. The tech, Dzemalj, was very knowledgeable, kind, respectful, and wore a mask. In addition, this company employs veterans and is veteran’s owned.
Making Voice Sounds With People I Know
a month ago
Super personable and professional. Was able to identify and fix the problem within a matter of minutes. I felt at ease and trust factors that 100%. Payment was simple and understandable and very reasonable. Definitely recommend this company and if you can, ask for Rourke.
Shannon Morris
2 years ago
We had an inspection on our aging water heater. We were told that our pressure valve was failing and we would need a new one at a great price of over $900. Eek! When I was shocked by the price, it magically was lowered to $700. It still seemed high to me. We recently had it replaced for $500 with a different company. OneSource also said they needed to test our water pressure, so they went outside to an outside valve. Two days later we noticed that the water had been left on, which cost us more money. I am not trusting this company at all. Now I am wondering how much I overpaid for my brand new air conditioning unit.
Stephan Brimm
3 years ago
I just had Phillip, the electrician out to inspect and give an estimate on repairing some electrical problems I was having in the garage. He quickly diagnosed the problem and set up an appointment for the very next day. When he became stuck at a job the next day, he kept me informed and was able to reschedule for the following day without any issues. The work was done efficiently and now everything is working in my garage. One Source Home Service has now replaced my furnace, AC unit and now repaired the electrical service in my garage and each time their technician's have been excellent. I use them to perform routine maintenance on my home and would not hesitate to call them again for any repair work.Dan Brimm
Stefanie Murphy
3 years ago
My experience with one source has been the best possible experience it could be. I am very pleased with the techs that helped me. Everyone wasTimely and efficient. They were very respectful and informative on the issues I was having in my home in particular Quinton whom had amazing customer service. I felt as though he was really trying to help me and my family taking all of our concerns seriously and fixing whatever I needed help with. thank you to Steven cape for my new water heater it wouldn't have been possible without one source. I highly recommend Quinton to any home, and one source is always welcome here.
Warren Ricketts
2 years ago
Both Brandon Hurtado and James Jackson did an awesome job and we’re very professional! Hooked it up with amazing deals for my upcoming installation. Veteran friendly and 10/10 would recommend this companies services.
Andres was such a a treat when he came out for an air duct cleaning today! He was very knowledgeable and professional. He felt like family in our new home. Thank you!One Source-💥💥💥💥💥Tech Andres-💥💥💥💥💥💥
Craig Gardner
9 months ago
Justin was very thorough and professional.
He made a complete inspection of the system.
He is very personable and created a very positive experience.
Shawntina Lane
a year ago
These people are very dishonest they d me $556 for a thermostat. The day before I waited all day for them and they never showed up and called me and told me an emergency came up. I had another contractor come out and nothing is wrong with my thermostat or furnace they simply replaced a filter and now it is working just fine.
Andres Gomez was AWESOME! I am so glad he came today and made us aware of the problems that we need to fix with our furnace and duct work. He was very nice, professional, and thorough in explaining the whole process and what needs to be done! Thank you, Andres!!
Great service, competitively priced, veteran friendly, and simple payment plan. They're not pushy and even recommend their competition when it comes down to the few services they know they do better.Had A/C installed and they had to adjust the furnace while down there. A month later, furnace wasn't working. They came the very next day on short notice, got it up and running, wasn't charged a cent.
Tonnette King
3 years ago
Jesse was very knowledgeable about the products we purchased. He was very pleasant along with all the other people who had to come to do the jobs that go into putting in the air filtration system. We would recommend this company to family and friends.
Alyssa Triplett
2 years ago
Ridge came to our home and did a free estimate for us. He was very professional and knowledgeable. He was extremely personable and kind, we had set up for other companies to come give an estimate but after meeting with ridge we decided to stay with one source. We know that we are in good hands with this company and we couldn’t be happier about our decision. Thank you!****EDITED****I had a technician come out to my home for a leak we were encountering in our bathroom tub. The man that came out was extremely polite and helpful (can’t remember his name) however I paid for services the day he came out and gave me an estimate. The next day I called them back and told them I no longer needed the service as my neighbor was going to fix it for me for free. So I asked for a refund. That was APRIL 4th. It’s now June 28th and my almost $800 has still not been refunded. I have called multiple times. Many times I was told they would call me back and have never received a call back from anyone! Their refund lady told me it could take up to 90 days. Why!? It took the company less than 5 minutes to take my money, now why do I have to wait this long for my money back. I am highly disappointed and just want my money back. I’ve waited long enough. And I’m sick of the run around I’ve been getting!
Worst company I’ve ever dealt with. I have a 2 year old furnace, and this guy Shane tells me I probably just need to replace my furnace and that it’d probably run me around $10K (my furnace brand new costs $4K). He gave me all these ‘short term’ solutions but I’m gonna need it done. Called I25 mechanical and within 1 hour a shorted wire was fixed, entire system functioning perfectly and the tech at that company said I was just being screwed with because I’m a young homeowner (easy prey for OneSource to make their commissions). Don’t use this company. Negative integrity in a world where people don’t want to do the right thing just to fill their pockets. I’ve never felt so negatively about a company until now. Shane and whoever else works with these ethics should be fired.
Marcus and his helper (forgot his name) were awesome. Did a great job, answered all of my questions. Can breathe easier now🤗.James came out today and replaced the furnace blower motor. James is awesome. Very articulate and enjoy talking with him about stuff. He is always welcome here.
Whitney Halvorsen
a week ago
Trevor was knowledgeable on diagnosing my home repair issues, and I didn’t feel rushed.
Philip Bridges
7 months ago
They installed a new water heater replaced one that was quite old and out of code they did all required changes to bring everything up to date. They were very courteous knowledgeable and efficient and left the water heater area as clean if not cleaner than when they arrived I’m very satisfied with their work. As far as value and price? I’m an old guy what do I know about value and price lol it was pricey in my eyes but it had to be done and what the techs did actually improved more than just the water heater so I’m very happy with the job.
That's one of the first time in my experience like consumer and seller that I have to say . They are impressive, from the step one till the end. I want to thank to Coral, to Michael, Dylan and all the people who are in the background and help for the work well done. I always put my heart when I try to please a customer and they do the same. And really that makes me very happy. I highly recommend this company and again congratulations for the awesome team that works for One Source Home! . Miriam Gonzalez
100% scam artist. They changed their name once already to get out of their obligations. I made the mistake of using them to install an air conditioner and will never use them again. They also will not take me off of their marketing list. I am continually reminded why I dislike them every time they call or text me. Do not use this company!If you look at the people that are leaving these nice reviews, they only have one or two total reviews. They're obviously made up by the company.Reply to company reply:Why didn't your representatives already remove me from the promotional call and texts when I've asked them to every time?
Nathan was awesome! Very professional and friendly not to mention helpful. He explained everything that he was doing and offered suggesting to help maintain our furnace.
Our furnace went out, and One Sources had a maintenance tech over that day. He showed us what was wrong and gave us options to fix it. Everyone from the phone service, maintenance technician, and instillation crew were professional and family friendly!
Jimmy Daniels
4 years ago
One source did a great job and performed top notch service on a plumbing repair that we needed help with. After installing a bar sink, S-trap and supply lines it was brought to our attention that it didn’t meet code. I scheduled the service on Monday, and Thomas was out by Friday to install a new P-trap, rearrange some piping, and install a vent. The price was great and the job was done to perfection in no time. I would not hesitate to use One Source Home Services again in the future!
dustin soriano
2 years ago
Courtney was our electrician, he was extremely professional, helpful, and even explained things to us in terms we understood. (he also didn't mind our dog pestering him the whole time). Would highly recommend his services!
Roberts Graudins
4 months ago
Andres was very thorough and explained what he saw in our HVAC system as he was inspecting it. Great service and very professional.
Dianne Crawford
3 months ago
Andres is a super serviceman and a credit to your company. Very knowledgeable, friendly, professional and even wore booties. We are fortunate to be able to have him be the one to come to do our future services.
Enrique/Whitney Torres
a year ago
Malik the technician was very professional, personable and informative. His supervisor was a different story, foul mouthed, unprofessional, didn't care about customer and working with them, just trying to get the sale, commission, money. He needs to work on customer service skills and beyond. This experience has moved our decision to not use this company or recommend them.
Trevor from one source arrived the very next day to provide us a quote on our water and sewer lines. He was very professional and experienced as he called ahead of time and was familiar with my local city codes. He provided me a reasonable quote onsite after we discussed the scope of work and did everything he could to help save us money. One Source is truly a professional and responsive service provider we highly recommend them!
Edna Scissorhands
6 months ago
Brandon was very helpful in helping me figure out what was wrong with my heater and getting my replacement system ready to be installed.
The tech who came to look at my broken furnace was efficient and professional. He explained to me and showed me exactly what was going on that made the furnace defective and showed me all the reasons why it would not make sense to repair such an old furnace. I don't own this house but he communicated with the landlord once I gave him the information and they got the money side handled with very little input from me which was great. We were scheduled for install the next day which was mind-blowing but really cool considering I have some medically fragile people in the house.The two guys that came to the house to install the furnace were great. I could tell it took them longer than they wanted it to but they stayed through the whole job and made sure we had heat that night. They each had a good sense of humor and were easy to work with. Definitely recommend that crew.Marcos and Marcus came to clean my ducts about a week later and those guys were on point as well. Their boss said something about them having three jobs today but he was going to make them do a fourth (which kind of rubbed me the wrong way; I hope that isn't indicative of how they're treated by management) but they showed up and knocked it out for us with a smile and great attitudes like absolute rockstars. I definitely appreciate their great work ethics.Overall it was a really expensive experience since it was a whole furnace replacement but they met or exceeded every single one of our expectations. The crews were courteous, pleasant, and efficient which gave us confidence in such a big purchase. They made what could have been an absolute nightmare much more tolerable. I can be picky sometimes but I didn't have a single bad interaction throughout this whole process haha.
No point in scheduling an appointment with this company. They do not honor their commitment. Our family had an appointment today we had scheduled a few weeks ago for our ac unit. Got a call just before our scheduled appointment time that they wouldn't be able to make it today and they could be out at the end of next month. What is the point of actually making an appointment in the first place? Horrible service.
MyJudy’s Judy
2 years ago
The day started with Nick to look at my A/C unit for a repair or replacement. (3 weeks prior another large local company did a tune-up package on my A/C & Furnace for $$$ Hundreds of dollars. That company (“F…W…”)never mentioned any issue nor completed whatever checklist they use which was never discussed just emailed AFTER worker left). Nick was able to show the leeks inside and out. Had a Supervisor come out to reconfirm the mess and verify my furnace functioned fine but my A/C shouldn’t be used because all the energy and lack of output plus all the leaks. Quoted price and installation timeframes and I can’t believe how quickly and consistently my house can be at a cooling temperature. I have 3 large breed dogs so they need to be cool. I glad I had Nick spend the time to be honest and to have another pair of eyes validate them issue. Nothing was pushed onto me and I made the decision to select them to install.
Nate did a great job and good information on making my unit better.
Sharon Goodwin
a year ago
Bryan. and Daniel. Came out today from one source and they were very honest with me and gave me some knowledgeable advice and I think they did a great. And I would highly recommend Bryan and Daniel for your furnace needs. Thank you so much
Update: the company contacted me AGAIN after i left this review, offering a free HVAC tuneup but also asking me to remove my review. That should tell you what you need to know about how they operate, as my review is perfectly honest. I turned down their offer and have not changed the following review:Original: Called for some plumbing work, and they no-called/no-showed. Terribly unprofessional. What's worse is they've called me a dozen times since then as if i'm some regular customer, and i've asked every time to be removed from their system and they never do it and continue to pester me with phone calls. LEAVE ME ALONE !
Stacie Wilson
7 years ago
After some horrible experiences with other people and companies, the Heat Depot was literally and figuratively a breath of fresh air!!! They were on time, polite, professional and very informative about what they were going to do, what they did, and in keeping their end of the bargain. Amazing service, I watched them as they were working, and they were very friendly and explained everything if asked, they really did a great job on cleaning, servicing and repairing my furnace and air conditioning unit. Great job guys, keep it up!
Robert Brown
7 months ago
Robert did an inspection on my furnace and my hot water heater, this man is a complete professional. You can not ask for a better service tech than Robert and 1 Source Home Service is an outstanding company, I will not use any other company than 1 Source they are the best in the business. I just wish I could take them with me to Texas when I move from here . Robert even went one step further and took pictures of my breaker box and inspected it as well, so if they are called by someone other than me they have a complete picture of my home.
Update 2/25/2023 at new home. Andres, HVAC service tech, and Jose Anon, supervisor, has just made our year great. We just bought our forever home and need our hot water heater looked at. Upon inspection it was noticed that it needed replacing. We knew we wanted AC and an electrical panel upgrade. After working out what we wanted and needed we were able to get a new furnace, new AC, new hot water heater, and new electrical panel in a package deal at more than an affordable price. There professional attitude and no hard sales pitches made the decision easy to make. Thank you all so much for making our forever home great.(Updated Review 6/18/2020)One Source has gone above and beyond once again in the customer care department. We have recently bought a new home with no AC. Ridge our One Source representative came over and went through everything with me and my wife including the inspection. By the end Ridge was able to help us get our AC asap and at a very affordable cost. He made the experience great and we never felt pressured to buy anything. One Source, with Ridge advocating for us, even found a way to assist us in financing everything. If you have any needs that One Source can help you with I would recommend them whole heartedly to anyone.Technicians are very respectful and actually listened to me and my wife. Didn't feel pressured for a sale. Great company. Highly recommend to anyone in their area of operations.
Heather Purcell
3 years ago
Coral was personable and was extremely knowledgeable about the products she was endorsing. She did a thorough inspection of our water and air systems in the house and offered several options. She also mentioned some very doable financing which made the options even more attractive. All in all a great and informative experience!
Barbara Smith
a month ago
We have had numerous issues with this company and their inability to ACTUALLY provide a decent service. There have been numerous appointments set for them to come service and fix our ac unit and every single appointment nobody showed up to our home and the appointment kept being moved because it either they double booked their technician or they said nobody was home. Which doesn’t make sense when you have cameras on your home and two people at the residence waiting for them to arrive. The company doesn’t even have the courtesy to reach out and let us know about the scheduling conflict. Don’t waste your time using them because they are definitely going to waste your time.
In June of 2020 I contacted One Source because they were once the Heat Depot who I had worked with in the past to install my A/C unit.When the technician came out he claimed he had fixed the problem without ever seeing the indoor part of the unit. The technician spent more time trying to sell me products and services then he did looking at my air conditioner.After the problem persisted I called back and another technician was able to diagnose the problem. I scheduled service and when it came time to have the work done a different technician came and did not know what his scope of work was to be done on my air conditioning unit. He thought he was just adding additional refrigerant not replacing parts. Technician did not have the parts on hand and had to call the office to look at the work order to realize the scope of work was much bigger.I told the technician to leave because he did not understand his own scope of work. I contacted the office requesting a refund for the service plan I purchased because I was cutting ties with One Source. None of my service plan had been used, they refunded the plan and I thought that was the end.Fast forward to February 2021, One Source sent me a letter stating that they were going to file litigation against me for unpaid services, that they have tried multiple times to reach out, and this is their final attempt even though I received no calls or other correspondence from the company.Services that were “unpaid “ was the service plan they refunded. When I called to inquire about this I was told it was a mistake and to disregard the letter.Threatening litigation against somebody is a serious matter and isn’t an “oops” moment.I would not recommend One Source to anyone who isn’t looking to be swindled . Their scheduling, work order management, and billing department are all incompetent and have failed every step of the way.Edit: Requested the owner to contact me based on the claim I was not a customer. I was a customer of both Heat Depot & One Source after Heat Depot was bought out and can provide proof.Edit #2: Owner changed statement from “I wasn’t a customer” to “there was a glitch”No company worth its grain in salt doesn’t “accidentally” almost sue somebody.Owner still hasn’t reached out.
Received text message twice saying they will be here the following day from 8-10am. No one showed nor did I receive a call. The first time they failed to show up I called the office and she said she would have someone go in in the afternoon again no show or call. The second time again I called and she did not seem to care of my complaint and couldn’t get me over to a manager, she also mentioned that in her computer she had a different arrival time which again a mistake on their side for sending incorrect times. Not once did I get an apology.
Brenna Skattebo
2 years ago
James was so helpful when our furnace wasn’t working! He explained what was wrong and gave us tips on how to prevent the problem from happening again! Would definitely recommend One Source Home Services to anyone dealing with furnace issues.
Grace Federico
3 months ago
Andres has been our technician and he always keeps me in loop with all the maintenance updates or any upgrades. He is excellent to work with and is always really respectful I would recommend his services!!
Kristian Wolf
3 years ago
Brandon was very respectable, and professional! He wore shoe covers and a mask as soon as he entered our home! He didn’t try to sell us anything and really showed he cared about his customers and just wanted what was best for us! He recommended our home needs a new furnace so he helped us with finding the best payments options to fit us and our budget! 10/10 would recommend One Source Home Service (Brandon) to anyone looking for Central air Installation!!! Thank you for helping us to be more comfortable during these hot months!!
Kristie Denbrock
5 years ago
I hired Heat Depot to re-program my thermostat, after the first appointment was canceled (after waiting for 90 minutes - driver was in a traffic accident), they rescheduled for 5 days later. After waiting 4 hours, on a work day, a very rude tech. (Ramsey) showed up saying he could not work on the thermostat and left my condo looking like this. He did not even replace all the screws to hold the thermostat to the wall. I found the missing screw in the carpet. I called to report his behavior to the company, I was told a manager would call be back in an hour. I still have not spoken to the manager. It has been a week. DO NOT USE THIS COMPANY!!
Trent Osinski
3 months ago
Nate came by and did fantastic work. Very professional and personable. Having just bought a new furnace and A/C just a few years ago, it’s very important to me that the system is cared for correctly. Nate made sure I knew exactly what was going on and what any and all options I had for me system.
The guys were knowledgeable about the Ac and very friendly. They worked fast and some of them like dogs which was a big bouns for our family. I highly recommend them.
Karen Woodyard
2 years ago
Cassie and Rudy we're incredible. They gave me a peace of mind with their honest service and expertise.Rudy was amazing with how thorough he was as he went through the system.Cassie was very friendly and reassuring and definatley knew HVAC Systems better then the average service provider.I highly recommend both of them and will gladly have them fix any future problems!!
When it comes to what you're looking for in an HVAC company, this company has it all. Just an FYI- they're under new ownership, so consider that when looking at older reviews (based on personal experience, it's a whole different ball park). They were timely, had good communication, were trustworthy & ethical.I'll definitely be using them in the future (hopefully no time soon, no offense, guys!) ;)I highly recommend this company after our experience with them.Do not hesitate to call them. They'll do what it takes to get the job done.PS- If you're lucky enough to have Nick as your tech, you're blessed :)
They made up problems when the only issue was a slow leak. They tried to get me to pay 13k to replace my whole system when a can of sealant fixed the issue.
Always get a second or third opinion. I lost 125 dollars by letting them visit my home, but at least I avoided an unnecessary replacement.
Mark D Lawrence
a year ago
If One Source Call Center had a better way to contact people at the company, things would have been a lot better. Call center said the leave mail for the individuals. If those people don't read their mail nothing seems to happen! When I went to their Nevada Site, I spoke directly to Service Manager and Front office person! a Short time later Octavio (Service guy) Showed up to get my broke part and 30 minutes later he was back and my furnace was fixed ! Happy with Octavio but trying to engage One Source was a pain! Make sure all employees are notified when they receive a new Mail message from Call Center!
I'm actually just updating this because the company won't call me back to schedule an inspection and is then sending me nasty letters for the inspection not being completed, so I'm seeing if the 1 start (they deserve 0) will get them to actually call me back to schedule the inspectionUpdated b/c this company is a complete joke. They installed a new furnace, thermostat, and AC unit in my home. Since then, they rescheduled my inspections without telling me so I had to take an extra day off of work. I had to have them back out because the AC unit did not pass electrical inspection (and not for weird reasons. For very straight forward reasons that someone who does this for a living should not have missed). Had to take another day off of work. The thermostat has broken, twice. Had to take 2 days off the first time because they had to come look at it and then order a new one. The second time was today so we'll see what happens there. Now, my barely 3 month old furnace has died. It is -11 degrees out, and they are not answering their phone for me to get someone out here to fix the problem. If you want a responsive, high quality, knowledgeable company, look somewhere elseEdited to address the response from company and add issues. Someone finally comes and they decide the issue was just the thermostat, but the supply store wasn't open. So my thermostat was removed, and the furnace was supposed to run all night then someone was supposed to come between 10 and 12 to replace the thermostat. Later that night, I notice the furnace turned off. So I call to tell them it won't just be the thermostat replacement, but will also be servicing the furnace again. She says ok, and if it stops working, call us and we'll come earlier than 10-12. 1pm no one has shown up, so I call and they tell me I'm not on the schedule today.Oh the things I have to add to this. 1 year later…heater still not working. MULTIPLE more cancellations and no showed appts. Multiple “fixes” to my brand new furnace, none of which have worked. And now…my brand new AC has stopped working and the unit is leaking water in my basement…and they can come out tomorrow 🙄. Here’s hoping there’s not too much water damage.On top of that, I was quoted a “money back guarantee.” I started asking to talk to a manager about it after my furnace broke the first time, 3 months after I got it, in February 2021. I have asked probably 10+ times and still have YET to actually talk to a manager. The money back guarantee lasts for 1 year, so I’m SOL because they won’t call me back. I’m real close to hiring a lawyer and suing this company for their incompetence and breach of contract.Please, please, please don’t waste your time/money/energy on this place. It is actually impossible for there not to be a company in COS with better service/skill/customer service/honesty/integrity/timeliness that you can use instead
Olivia Garcia
2 years ago
Jeremy Haley did amazing helping us out. The entire team has been great. So professional & even helped us with other we had been having with our outlets. He truly went above and beyond.
Laurie Allard
2 years ago
They repaired my air conditioner. They called to see if they could come over about 2 hours early and I must have sounded tired because he offered to get me a cup of coffee since he was getting gas anyway. I said sure since it didn’t really ruin my day. Joshua Cain was my tech he explained what needed to be done. He brought a trainee with him which I thought was great, since the guy would get some hands on experience. We have always had professional service from One Source which used to be Heat Depot and even though they changed the name all the same techs seem to be there.
Cassie is extremely thorough and explained everything to me about what is needed for our current system. She is very personable and knowledgeable and I felt that I could easily trust her immediately. In the future, I will be requesting her for services that need to be done. Excellent experience with this technician.
William Horton
a year ago
Nathan and Jose were most helpful in addressing my pending ac heating replacement.Christian Torres and companion did a great job on the installation!
I didn’t think it could get any worse than my experience with Roto Router, but I was sadly mistaken. Worst experience with a plumber EVER. Btw I would recommend checking their reviews on Facebook as well before choosing them. Somehow they have good reviews on Google but terrible ones on Facebook.TLDR: Beyond frustrating, unprofessional, TERRIBLE at communicating, dishonest. I’m a very fair and calm person, but they have messed up every step of the way and still continue to. I keep giving them chances to make handle things correctly. Was supposed to be a 1-day fix, now a drawn-out ordeal.Full Story:Any one of the following issues by itself would be somewhat understandable and forgivable, but after multiple disappointments, we’re beyond frustrated. Long story short, instead of properly and thoroughly investigating the problem, he gave a quick glance around and it seems he went with the solution that he could charge us most for. Mechanics and plumbers seem very alike in this way. 😂 In hindsight, we should have got a second opinion (our mistake) but he made it seem like he was pretty certain what the issue was. He was nice and friendly the first visit (maybe just to get our business, not sure), but everyone else after that wasn’t near as personable or communicative.They start this expensive project by digging a humongous, deep hole in our front yard. Which would be fine if it was a 1-day project like they said it would be. Here we are a week later with this big hole in the yard, an animal could easily fall in there and get stuck. Anyways, they work that day and then leave without any explanation, and don’t let us know when they’ll be back. Didn’t hear from them until 2-3 days later, despite truing 5+ times to reach them. (The people who answer the phones arent the same people that come to your house, so you have to wait for them to contact the company on your behalf, and then just wait to see if they ever call you back.When someone finally returned our calls, he said that the crew should have, and failed to get the proper permits before starting the job. He said someone would come the following day. Of course no one came the following day. Yet another let down.When someone new finally comes, he investigates and does everything that the first crew should have done in the first place. He fixes the issue and leaves. I wish that it could have been that easy from the beginning. They didn’t say this outright, but from the conversations I overheard and the things I was told, it seems that the previous team had lied about what they had and had not done.Also that day, the people came to inspect the hole they dug in order to give a permit. Surprise, the work wasnt done right, and now they have to fix their mistakes before filling in the hole.So now i’m still stuck with the $6500 money pit/hole in the front yard. Someone comes the next day. I wasnt told ahead of time that anyone would be coming today, so I made plans. I get a message that he’s on his way anyway. There’s no way to contact them directly, so by the time the 3rd party relayed the message to the plumber, he was already here.So I guess they’re coming back to fix the rest of it. In summary, they just handled every situation badly. There was zero communication the whole time, even after we expressed our frustration. They tried to avoid being up front and honest the whole time. They were either late or just didn’t show up at all.I’m no plumber, but it seems like the issue could have been resolved WITHOUT digging the $6500 hole. Yes, I understand houses should have clean-outs (what they dug the hole for) but if they had investigated properly before jumping to the most expensive ‘solution’, I think it could have been solved without doing/paying all that. A little open communication and honesty would have went a long way in this situation. Communication with eachother and communication with us.. 👎🏽
Orlinda Marquez
4 months ago
Nathan came and cleaned the furnace a/c units. Outstanding job
We called One Source Home Service after reading the positive reviews and let me tell you how glad we were. Not only are they a Veteran owned business, but they also hired right. Our technician, Raphael, did a great job! He‘s very knowledgeable and explained everything clearly. Our HVAC system ran much quieter after a tune up. We will be recommending him and One Source to our friends. Way to go!
Scott Gerhart
6 months ago
I just want to say that this company did a fantastic job. Got an A/C, new furnace and humidifier installed. Installation took one full day the only thing left is high voltage for my A/C. I will definitely be using this company in the future. Everyone was polite and incredibly helpful through the entire process.
Ever since we started working with One Source (formerly Heat Depot), we have had nothing but issues. It has been one thing after another. We got the A/C installed 2 years ago. A few months ago our furnace was supposedly going out. So fine, we waste that money for a new furnace. Ever since we did that, it's been downhill. They said that everything was clogged and we needed to spend 2k to fix it all. That's only after we had to reschedule 3 times because they never showed up, and some guy got fired for not have a license the day he was suppose to come fix it, and no one ever told us he wasn't coming. Each time they were significantly past the window time, leaving us wondering if they would even show up. Not even 2 months later, here we are sitting in our 84 degree house with a clogged AC again. I'm tempted to tell them to take the entire thing out and leave us alone.
James did an excellent job. He thoroughly examined my heating system and provided a clear and accurate account of what was wrong with the system, all while teaching his trainee how to properly inspect everything. He and his trainee were professional and respectful. I have used this company many times and would recommend them to anyone needing their services.
Trevor Houghton
3 years ago
We had our furnace cleaned and serviced and are very pleased with the service. Our technician was Jesse and he was outstanding. Will definitely recommend to friends and family and will use One Source Home Services next time I need furnace maintenance. Thank you Jesse.
Today Steve and Nate came to my house to check my water heater. Their professional skills are impressive. Especially Steve, he explained everything in the detail to describe what was my heater’s problem and what was the cause. He later gave me a very competitive price on all the options he can provide. I would strongly recommend people to use One Source and if you got Steve and Nate to come to your house, you are even more lucky
Bobby did an excellent job, checking & cleaning the AC unit and the heater. He explained everything and answered all of my questions.
I will request Bobby when we get the new electric heater installed.
Stephanie Maldonado
3 years ago
I had called them to setup an appointment for air duct cleaning and ended up with an entire new system! Quinton and Joe came out first and informed me of the problems with my system so I decided to get everything replaced. Tyler and Kyle came out to install the new equipment but had a little trouble with the AC blowing cold air. So the next morning Mikel came out and got it working again. That same day, Quinton and Joe were back to install the filtration system, clean the air ducts and seal them. By the time everything was done and the system was up and running my house finally felt amazing!! The team at One Source has been awesome to work with and very helpful with everything. I highly recommend them if you are in need of service or a whole new system. And if you’re lucky you’ll get to meet Quinton and his amazing personality and smile!
I would love to give One Source Home Services a 5 start rating, but I can’t. They might be OK for heating, cooling, etc., but not for sewer line replacement! There are several reasons. The job took much longer than expected. It should have took a week, two weeks at the most but it took them almost two months! Even though they had to go from my house to the sewer main in the middle of the street, the project started August 12th, and it was October 8th before they got done! It took them about 3-4 days to just do from my house to the edge of my property, then I had to wait almost two weeks for them to start the repair to fix the pipe from the edge of my property to the main sewer line. That took them about another two weeks. The City Inspector said that they should have been done in one day…two at the most. My street was blocked off during this entire time. Needless to say, my neighbors, trash trucks, postman, Amazon delivery service, etc., was very inconvenienced. Even though I had paid about ¾ of the money up front, they did not even apply for the city permits until August 20th. It was September 24th before they patched the street with asphalt, and October 3rd before they replaced my sidewalk and front step! It was October 8th before the left over asphalt and concrete was picked up and the barriers removed. Second reason: I think they way over-charged me for the project. My fault, I usually get two or three bids, but I was in panic mode to get the job done as I was having synthetic turf installed. Many friends, neighbors, etc., said their price was way high. I paid almost $22,000.00 up front, then owed another $6145.00 when the job was completed. They did give me a $1500.00 discount when I tried to get them to forgive the $6145.00 because of their lousy service.Also when digging the trench from my house to the street, they were supposed to have laid down plywood sheets to place the dirt on, but they just put it on my lawn. They then pushed a lot of my sod back into the hole they just dug instead of the dirt they removed. By doing this, it made the turf installation a lot harder on the turf crew. After filling in the hole from my edge of my house to my property line, they just left their Bobcat setting in my yard for almost a week. The employee who came to pick it up is the one that told me that they should have put down plywood first.They also broke my front step, which they acknowledged, but it took them almost two months to replace it. Most of their employees worked hard, but without mentioning any names, the guy running the excavator talked constantly, not about work, but other stuff, and many times he just quit working so they (the other workers) could hear what he was saying. I am serious, I know that is one of the reasons it took so long! Even a neighbor committed on how much he talked! Ray and Brian were super hard workers. Also two trailers and vehicles had expired license plates.They failed inspection one time on the line from my house to the edge of my property…had to redo a section of it. They brought the wrong size pipes for the project several times. They also dug the hole from the edge of my property to the main sewer line without having a city inspector present, which was a no-no. The city inspector told them someone should have been here the whole time they were digging that hole because of the main water line and my gas line was in the same area. They also nicked my gas line, but they did not contact the gas department! They failed inspection and had to redo the tape they used around the gas line. Also they left the hole (about 9 to 11 feet deep) uncovered for about a week, until the city inspector told them they were supposed to cover it each night with metal plates!I have pictures with dates to prove the above comments. Please don’t pull a Rick and hire this company! Do your homework and know that this company is not the one you want to use for your sewer line replacement!
Sales person was very knowledgeable and helpful. The installers seemed to be very busy and not nearly as helpful though they seemed to know their job but were not ad open to questions, etc.
Steven Zeller and his partner did a great job installing our new furnace. Also a thank you to Rudy for inspecting our furnace yesterday, he was very helpful and friendly. They made the process easy. We are pleased to have heat again!
nathan stringham
a year ago
AC did not need servicing at this time. Technician recommended fan cleaning on furnace blower and recommended a membership that would cover appointments services etc. for one year. Overall good experience, technician was not pushy nor represented an emergency
Nathan came by and did an amazing job! Fixed the problems in no time!
Danielle Wallace
4 months ago
Nathan was professional and great. A bad situation but the team made this all much easier to deal with.
Randy Brisendine
6 months ago
This was the second time I used them and it was changing a hardwired defunct garbage disposal. The wiring needed to be changed and a regular wall socket placed. It was done quickly and the socket was labeled in the circuit breaker. It was done before I expected. I am very pleased with the service from the staff and technicians!!!
Sandra Esparsen
4 weeks ago
Was able to get an appt same day I called. The tech, Trevor, was on time and knowledgeable.
Aaron Westhoff
9 months ago
OneSource has been handling my home systems for about 5 years now. While it seemed they had some problems internally a year or so ago, they have pushed through and made tremendous strides improving the company within and getting back to their reputable level of professionalism and quality work standards. I am very happy to have stuck it out and allowed them the opportunity to provide the quality home system services they have been known for.
Kiara O'Dell
3 months ago
Emilio and chewy did an amazing job i highly recommend them!
David Tyner (Dinner_Dave)
2 years ago
Had them out today for a furnace inspection and cleaning. Elizabeth was my tech for this job. She was super sweet, professional, and I had a great conversation with her. She even explained what she was doing as she did it, as well as answered any questions I had quite succinctly. She seemed to love what she was doing which is always a plus with any tech.
Darlene (Dee)
8 months ago
Andres came to my house with a large coffee, even Starbucks. So right off the bat he won brownie points. He was very thorough, explaining everything in terms I could understand. Even asked if I had any other issues for his specialty and gave me some tips on how to fix them. Very professional and respectful to my house.
Julie Furstenau
a year ago
Nathan Ewan was extremely professional when he performed our furnace maintenance today. He also explained the further service that he recommended in great detail so that we feel confident in having additional work performed. He’s a great technician and representative of this company.
William Knowlton
2 years ago
I signed up for an introductory heating and cooling service for our 3-year-old system in our new house. The first technician who provided the furnace (heating) service was professional and did an excellent job. Based on that service, I gave One Source a 5-star rating and highly recommended them.Unfortunately, after that initial visit it was all downhill, leading me to totally change my initial rating of One Source and to give them a 1-star rating. I am revising my review and I now would not recommend One Source to anyone.After my first positive experience, I signed up for a package deal for duct cleaning and for a one year membership in their Home Care Club. It was not clearly explained to me at the time that I was given the Home Care Club for $1 and the remaining $900 was all for the duct cleaning. Had I realized that I was paying almost $1000 for duct cleaning for a modest two-level house, I would not have signed up for the duct cleaning service. Both this technician and the next one tried to sell me additional high-priced services rather than just performing the maintenance of my systems.A few days later, another technician arrived to service the AC. The technician found a contactor which he said was defective and needed to be replaced, at a cost of $381. When the technician returned a few days later to replace the contactor, he stated that these parts were quite expensive, implying that was why the service call was so expensive. I requested a detailed invoice showing the breakout between the cost of the part and labor, which I received later by email. I did not electronically sign any invoice.When the invoice arrived in the mail, I was astounded to discover that the contactor was covered by a warranty, and the entire $381 was for labor in a 20-30 minute job. If that wasn’t bad enough, I also found that on the invoice, which I had not seen until it was emailed to me, that in 3 places where the customer agreed to the terms of job cancellation; agrees that he has “…been provided a full and complete copy of this Agreement, had a reasonable opportunity to read, review, and ask questions on each and every term contained herein prior to assigning electronically or otherwise…”; and authorizes the charge to the credit card, someone at One Source had falsified my signature by putting in squiggly lines in each block.I finally reached the Service Manager, who made me aware that I had only been charged $1 for my Home Care Club membership, so that’s all I would be refunded. After hearing about the falsifying of my signature, he agreed to refund me ½ of the charge for the AC part replacement (about $190). He said it could take up to 3 months to receive the refund.After determining that One Source had been deceptive in not fully explaining the terms of my service, falsified my signature, and taken every opportunity to try and sell me additional high-priced products, I want nothing to do with One Source in the future: I no longer trust anything they say and I believe that they are mainly concerned with making money. I will take my business elsewhere and would not recommend that anyone do business with this company.
From start to finish, the folks from One Source were incredibly kind, professional, and courteous. They consistently went above and beyond before, during, and after the work was done at my house (HVAC upgrade and crawl space encapsulation). Anthony bent over backwards to make sure that I was taken care of with the cost and timing of the work, that I understood what was going to be done and what needed to be done, while also ensuring that we would also be taken care of with an extended warranty through One Source. Adam took great care to make sure that the HVAC work was done quickly and correctly (while also fixing some mistakes the previous installation company had done), and Toby & Marcos knocked it out of the park with the crawl space encapsulation in an incredibly quick manner, which was no easy task as they had to disassemble and remove the old furnace that the previous home owner had so kindly left behind. Everyone I met who came to work on my home was early to the job and I had peace of mind leaving them to work in my house by themselves while I had to run some errands. I whole heartedly recommend One Source for quality work on one's home.
Linda Lee-Witt
2 years ago
7:30 on a Sunday night emergence situation. One Source was on the spot and found exactly what the problem was even when the fire dept. didn't. We are so thankful to the electrician they sent out. Being a week end evening I expected a much higher price then what was charged and will never consider a different company as long as this one is in business.They were here fast, thorough, professional honest and very reasonably priced.Linda Witt
Nicholas did an excellent job! Super friendly and informative. I use One Source for practically all of my home project and maintenance needs. Can't recommend Nicholas and the rest of the One Source Team enough! A big Thank You to all of you and the outstanding work you provide.
DO NOT USE THIS COMPANY!!!!! Please don't think for one second because it says Veteran owned and operated than will do a good job. One Tech I had was a great person but Eddie was a snake and talked a good game. He will rip you off and not complete the work. You will try to ask for them to make it right and they will leave you on read with no reply. I'm 100% disabled veteran trying to fix my father's house how just past away. Fake prices, Fake people, never on time, and won't finish a job. They are great and saying sorry and let us get back to you. So, don't use them and if you are looking to get scammed don't pay them in full!
james williams
a year ago
Nathan Ewan is my hero for sure. I served 30 years in the military and customer care goes along ways. Nathan is extremely efficient and highly motivated. He is thoughtful, concern, and compassion to his customer needs and long term requirements. Nathan worth and value to your organization extends beyond his outstanding technical competence. Your organization is very lucky to have this superstar.
Justin was outstanding!He was professional, efficient, and fast.He provided me with clear accurate details on the issue and ordered the replacement part immediately on my request.I wish all service technicians were a professional and customer friendly as Justin.
Amanda Sinders-Lewis
2 years ago
James came out to our home to diagnosis an issue we were having with our AC. He was on time, friendly, and professional. He spent over 2 hours showing us and explaining, in great detail, issues he identified, as well as various options for resolution. When it was all said and done, we opted for an entirely new AC and furnace install and felt 100% comfortable and satisfied with our decision, as well as our faith in the company to take care of our needs. I would highly recommend One Source, especially James Jackson, to anyone looking for service.
Charles Marsh
2 years ago
The technician, Ridge, called ahead and let me know he was on the way, showed up on time (arrived at 0800 when I was given a 0800-1100 window) and was ready to go.My appointment was for him to review my ductwork and furnace and provide recommendations and cost estimates for potential future work (hence the reason I selected NO for using the business...yet).Ridge was efficient with our time and very knowledgeable about the systems (and was able to put it into layman’s terms), answered all my questions, and genuinely seemed like he enjoyed his job and knew his stuff.He explained the estimate breakdowns/options and even found further discounts if we do decide to move forward with their service. Overall good experience.
Outstanding service, a pleasure to work with and all around great experience from Nathan! Nathan came by and resolved our issue very quickly
!
Henry Medina
2 months ago
Dustin was professional in checking my AC intake hose. He was quick to explain what he was doing and the purpose of the equipment he was checking. Dustin also offered suggestions for other things to be done to improve my AC as well.Overall I'm completely satisfied with his service and the time it took to complete it. I'm happy that One Source was able to schedule me soo quickly as well.Quincy did and AC and furnace check last week, 06/01/23 and was quick and efficient in checking my systems. He explained what he was doing and why. The tips he provided made sense and were provided to help my systems run more efficiently. I hope to have him when I schedule my next appointment.
I would highly recommend to stay away from this company. This all started with a routine annual maintenance (the bought out the company I originally used). This led into issues where the service tech suggested a new boiler/hot water system. I spoke with sales, they were very high pressured, reminded me of a used car salesman. Being in December I felt I had to do something as according to them my system was on it's last leg. They way over promised and under delivered. They scheduled a install date that slipped multiple times. The install was very poor and they had to return numerous times, too many issues to list that were incorrectly installed. Also, the techs had vaping issues and spent a lot of time out at their trucks vaping...really professional.
Sarah Kaminski
a year ago
I don’t like writing bad reviews, but I also don’t want anyone going through what we did. We had AC installed back in April and as of last week (November), the job just now finally got completed. They were initially quick to the job, however a 1 day project turned into 4 because they didn’t have the right equipment, family emergencies, etc each time. After that, it did not pass the electrical inspection and we needed what was told to us as a 5-10 minute fix. SEVEN no-shows later, yes SEVEN SCHEDULED APPOINTMENTS where they no showed on us when we took off work every single time, it finally got fixed. I believe the actual technicians are good; however, the costumer service and their communication between their offices were absolutely horrendous, so much so I was close to filing an official complaint with the better business bureau. No real apologies, no discounts, no explanations. After initially using them, I had many people at work tell me to switch companies and I wish I would have listened.
Jeremy and his partner installed our hot tub and it was a great experience. They were friendly, knowledgeable, communicative and professional. We would definitely use them again.
James serviced my furnace and a/c. He found several things wrong which should have been picked up with last years inspection ( another company). I was impressed with his knowledge and all the high tech devices he used to verify what he was actually doing. No more guess work. James was very courteous and easy to talk to and explained each step. I will certainly have them come again.Thank you James.
carlos. a manzanares
6 months ago
Happy with one Source they installed my central air ac/heater 2 year ago everything working fine good company I'm recommend 👍
Ignacio was really nice, courteous, thorough and professional. Ensured everything was working nominally and that we wanted for nothing. Set up efficiently and was aware of his procedures through the inspection. Thanks Ignacio!
Daniel Harrison
a year ago
Bryan and Emilio were awesome both times they came by. Professional and competent, they clearly communicated what was going on and what I should do as the owner in the future. Thanks to manager Sarah for helping resolve a dispute from a contract held by a previous company that Air Pros purchased, she honored the previous agreement.
Scott Collette
3 years ago
I am very disappointed in the service and value I received from this company. I should have known I would have problems with the salesman to give me my free estimate was over an hour late! We purchased a new furnace, AC, electrical service upgrade, breaker box upgrade, and was assured that they ducks would blow air guaranteed when they were finished even if they have to replace it.During the instillation of the new furnace and AC unit they damaged my door (it wont close normally, and the vent they installed is crooked and not flush) and did not come to fix it despite my many complaints. During the instillation they had to upgrade my electrical service, but it was delayed because they couldn't get the right permits. How an electrician doesn't make sure they have the right permits BEFORE the job is beyond me. So I had a new furnace and AC but no power to run it for 2 weeks!They finally got their ducks in a row and installed the upgraded service and breaker box. This time the electricians were swearing under an open window the whole day with my 3 year old granddaughter having to hear it. The electrician connected the breaker box wrong and burnt my washing machine too. Oh and their guarantee on the website saying they would refund a reasonable amount if this happens is false. I tried to contact the owner Scott Bidwell several times by emails and phone and never heard back from him.They repaired the washing machine but did not refund the 2 weeks of increased expenses I had to pay to wash my clothes at the laundry mat.After they fixed everything they still had not labeled my breaker box and I was forced to do it myself. That's when I noticed huge gaps in the wall by the breaker box, it wasn't sealed at all and it looks terrible. Again how does a professional leave a job looking like the photos below and think it's ok? They say they promise to respect our homes when they come. Look at the photos, it doesn't look like they respect much.In the end I payed about $4k more for what their competitors offered but I went with them because I heard they were really good. Now I have a busted up door, ducts they don't blow air and i had to fix myself, a breaker box with huge gaps around it that isn't sealed, a 3 year service contract I will never use because they aren't allowed in my home again, and one very angry wife!
Devan Bowers
11 months ago
Today was my first experience with One Source and if their technicians say anything about the quality of the company, then I'm sold. Off the bat, the company respected my time and made sure to call in advance when they had a cancellation to see if I was available. Afterwards Andres, the technician, called and let me know approximately when he would be at my house to service the equipment. When he arrived, it was like an exchange with an old friend and immediately felt not only a professional connection, but a human connection as well.Unfortunately, my home had not seen an update in some time and rather than feel like I was going through a sales pitch, was lead through the process, options, as well as the 'why' of what I could expect in potentially upgrading my unit. (Especially after being shown firsthand what I was actually dealing with).Once we sat down to talk more about the upgrade, he put me on the phone with Jose and everything just flowed, cut and dry, plain and simple information. Andres wrapped up, we shook hands, and am expecting him as my primary tech when the new unit is installed.Andres was not only a great person to talk to, but extremely knowledgeable and professional and am thankful for the experience today.
Edward Potereiko
9 months ago
Previously 2018/2019, prior to covid, same firm broke a piece of my furnace and deceived me by giving me false CO level readings.
Yesterday, they redeemed themselves, and made it all good. Repaired broken part, did a very thorough cleaning and found a crack in heat exchanger. They restored my confidence.
Lorenzo Diaz
11 months ago
Top service customer, I'm super proud of professionals like Alicia and Shawn, former military people that uphold the values and commitment to serving the people professionally, and solving my HVAC issues, I would recommend this company at all times.
Daisy Niemeyer
11 months ago
John Estrada came in for a plumbing estimate. We want our refrigerator moved to a different spot calling for the water lines to be moved. He gave us options and also informed us about what benefits/downsides each option had. He was also able to give us an estimate for another job altogether.Removal of sink and toilet and adding a new toilet and sink cabinet. He was well informed and when he didn’t have an answer to a question, he was able to refer to his boss for information. To me, that feels like they work as a team and are there to pitch in and help where they are needed. Friendly demeanor and professional attitude. I look forward for them to come and get those two plumbing jobs done.
Michelle Sladaritz
a year ago
Just to be clear, this review is NOT for the company. If I could they’d have NEGATIVE stars. This review is specifically for the technician, Nicholas Smith and his visit to our home on 8/17/21. He was courteous, respectful, personable, and unlikeOne Source Home Services previous owners, Scott & Jason Bidwell, (still with the company), Nick was honest and trustworthy.
I am very dissatisfied with the AC install and duct re-work The Heat Depot did for me. The messed up the install job and had two come out two extra times (at my request) just to get the AC functioning correctly. The vent they installed in my kitchen blew up through the wall and into the attic instead of blowing air into the kitchen. They left A LOT of trash in my crawl space that was left over duct work and other unused materials from the A/C install. They broke the light in my crawl space (twice) and left it that way (twice). The light still does not work. They did not respond when I emailed them through their website and told them all of the problems with the install. The guy that did my quote, in retrospect, did not have the knowledge necessary to know how to fix the issue with my house heating unevenly (though he guaranteed me his solution would solve the problem). I told the company I wanted the work permitted and inspected and their bid included getting it permitted, yet it appears they never pulled a permit with the city, and it’s now 6 weeks after the initial install and they STILL have not schedule an inspection with the City Building inspector, despite me calling them more than 5 times urging them to get it done (they never call me to update me, I have to call them each time). It turns out there is some issue with the Heat Depot’s business license to do business in my city. The city will not allow the Heat Depot to schedule inspections or pull permits (they have had this problem for at least that last 6 weeks, maybe much longer). I asked the office, and the install technician not to charge my credit card (other than the deposit I had already paid) until they completed the A/C install and had it functioning correctly. The office said they would have the owner call me to discuss. Instead they went ahead and charged my card before the work was complete, without even telling me. As a result of this I almost paid a second time! The woman at the Heat Depot who I was to pay was unaware (as I was) that they had already charge my card without my consent. Also, when they charged my card, they mistaken overcharged my card by $300 (and later refunded $300 at my request). They ignored my request to have a supervisor visit to confirm the install was correctly done after their third attempt to get it right. Instead of the owner calling me to find out what all the problems were about, he emailed me. The email was not apologetic, nor did it ask he ask me how my experience with the company had been (he assumed he knew everything already). The email came off as a bit insulting after all of the problems I had with the company. And now to top it all off, and what is prompting me to leave this review, I saw today they posted pictures of my house on Facebook to promote their business. Save you time and money and pick a different company!The only positive thing I have to say is the installer technician was proactive to getting back to my house and getting the job fixed. But the owner seemed to care less of all the problems I had and am still having regarding getting an inspection scheduled.If the Heat Depot ever does get the work they did for me inspected by the City and actually pass inspection, I will update this post. If there is no update from me you can assume they still have not got the A/C install at my house inspected by the city.
Gerald Stamm
9 months ago
We had to replace our heating system. They got the job done , in two and a half hours. So, happy and we would highly recommend using them to anyone who needs heating, AC and electrical work.
Kehinde Batife
a year ago
Nathan Ewin was very prompt and render a excellent service, He went above and beyond to make sure he put a smile on my face. I am so pleased with his job that I will be enrolling to be a member of the one source annual service.
#Onesource is the answer!
Justin was so great! A true professional. He was very respectful of our home and our time. Very honest & trustworthy. Justin made sure that we got taken care of. He explained all of the work & took the time to make valuable recommendations to us to ensure our home was efficient, but most importantly a safe place to live.Coral helped us out with very affordable pricing options & discounts. We are so grateful to her for that! One Source Home Service has an excellent team. Will absolutely use them in the future, and highly recommend their services to anyone.We had issues with miscommunication and scheduling of appointments. Everyone worked together to make sure we got our services completed today.Logan from plumbing came down on short notice and installed out new water heater. Him and his team were great! Professional and efficient.Marcos and his trainee from HVAC were also very great!Very pleased and will use this company again in the future. Excellent customer service. Thank you!
Nathan was prompt and fixed our problem. He assessed the whole heating system and gave us a lot of feedback. The feedback was mostly inaccurate and unrelated to the ignition problem in our unit that just needed cleaning.The quote for 6k dollars to change our duct work on a 6hr year old home with excellent efficiency was bit of a error. I do my best to teach my wife and kids to look out for these people.Unfortunately I cannot recommend or use One Source again.
Kathy LeMonte
7 months ago
Excellent service, so friendly and very knowledgeable. Showed me disused with my furnace and hot water heater so I’m getting them replaced next day, tomorrow.
Journey and Cesar are both commensurate professionals who truly care about their work quality and customer service! They both wore smiles and were able to find a way to get the job done faster than they told me it would take. 10/10! Definitely recommend!
Peyton Moore performed the preventive maintenance on my heater system. He mentioned the the inducer motor was slowly going out and it should be covered under the 10 year warranty. This system was installed by Climate Solutions during their transition to Air Pros. Hopefully Air Pros / One Source Home Solutions covers this warranty work. Peyton was very professional and listened to me explains explaining this issue and added my concerns in the invoice. Very happy with the service Peyton performed!
One Source (formally Heat Depot) installed a new Dunkirk radiant heat boiler in our home last January 2019! The Dunkirk Boiler was faulty from the beginning and never worked correctly if at all! The crew at One Source worked diligently to correct the problem. I was home recovering from a hip replacement surgery in early January. Therefore vitally important that the new heating system be fixed or replaced! Kyle our tech was incredible! He worked day and night to find a solution and when the new faulty Dunkirk could not work right consistently Kyle and his team made the decision to replace it with a completely different Boiler system from Japan a- Nortiz.... at One Sources cost/expense as Dunkirk (the original manufacture of the new boiler) would not honor the warranty on their faulty system. The new boiler has been wonderful and we were so appreciative of Kyle and his One Source team for honoring our warranty and making sure we did not pay $14,000 for a new Boiler that did not work! We will always use Kyle and his One Source team for our Heating and Air Conditioning needs! They were honest, professional and honored their warranty! We will always recommend Kyle and his One Source Team!
David Franklin
2 months ago
The technician was amazing! Give him a promotion as soon as possible… you won’t be disappointed.
kimberly fenton
a month ago
So this is my review after install. We have had four different companies come out and check our air conditioner. Every time they would fill it with something outside and leave. We would have cold air for a night and then back to being hot. I called on Saturday around 11am. Q was at our house at 1 pm. Q took the time to walk me through and show me what was wrong. On Monday Marcos and Max showed up when expected and also walked me through with what they would be doing. Now it’s Tuesday and for the first time ever, our entire house is comfortable. 100% trust these guys and recommend using them.
Great experience. Nathan called to inform me he was on his way and arrived on time. He was very professional and informative. Showed me lots of pictures explaining them to me. Advised me of some services I will be needing, but never was pushy about getting them done. I am very happy with my heater service experience. One Source Home Service is now my go to for all my HVAC needs and hopefully Nathan can continue to be my service representative. Thanks
Mark Plaskett
3 years ago
Craig was awesome! He went above and beyond what he needed to do. He called tech support to ensure the replacement part was compatible with my system. He explained every step of the process throughout the entire repair. He was professional and very knowledgeable and well versed in the system he repaired. I would recommend and request Craig for any future repairs I may have.
Robert Pacheco
a year ago
Asked for a quote to install new ducting and swamp cooler, got furnace serviced and was found that water has not been getting extracted properly and is causing rust. The furnace is now leaking a bit of carbon monoxide and cause for concern. I am happy that Nathan did a check on the furnace and was very honest and informative about my specific situation. Thanks again Nathan!!!
Nathan Kloeppel
a year ago
Bobby was amazing! Friendly and went far beyond what I expected from annual preventive maintenance! He even took extra pictures and explained some important details to give me some leverage when talking to my home warrenty about my 20 year old A/C unit! Absolutely would recommend!!! You will not find a more dedicated knowledgeable HVAC tech in Colorado Springs!!!
Denise Jackson-Roberts
a year ago
Mr. Andres Gomez called to let us know his arrival time. From the minute he crossed the threshold into our home, he was courteous and professional. He assessed the situation with our furnace using different trials and concluded the problem was our thermostat. He replaced the thermostat with one we had on hand which was different from the one we had installed but that did not deter him from getting the job done. He was also kind and offered his future assistance if needed. He was very cognizant of the changing weather and wanted to ensure we had heat. My husband and I would highly recommend Andreas if you want the job done right and someone who shows compassion for his customers.
Rourke Delancey was the plumber who came to help me with a plumbing problem at my old house. He was very professional and explained how to correct and prevent the issue. I trust this business, they are there to do it right 👍.
I have had my most unfavorable experience with one source. I was charged over $100 for people to come out to my air conditioner and tell me it didn't work. I was also told that I needed to replace my furnace for upward of $1,500. Then I was billed additionaly which made no sense as I had paid my bill. And then I had an actual reputable company come out and within 45 minutes my air conditioner was fixed and my furnace was fixed. You are a horrible company and no one should actually ever use you. I feel embarrassed when I see you at my neighbors houses..
CYNTHIA TOWNER
a year ago
Andres came to my home and was very polite professional understanding and did I mention extremely informative and helpful. With no pressure it did everything requested and more and made sure I had a way to follow up with him later to get the other services that I need at my convience. I'd recommend him to everyone anytime.
Nick was very professional and competent with his knowledge base. We asked him things outside of his area of work and was able to clearly get us an honest answer. The visit was pleasant and helpful. Nick and his company care about well-being and were awesome to work with.
Quincy was very nice and explained everything very well. Will use you again because of him. Very well satisfied ! Mark.
Jennifer Quintero
2 years ago
I called One Source to come out and service my AC and furnace. After getting bad news that my 5 year old system was not functioning correctly and needed to be replaced, Jason and Matt made things right. After Matt thoroughly looked over everything, he took the time to explain what was going on. I felt comfortable with their recommendations. Job well done.
Jean Bruggeman
3 years ago
Update: Now the techs from One Source Home Service continue to do awesome work on our tuneups - thorough, efficient, and professional. Ridge was awesome!, Mike gave us a great estimate for central a/c & furnace on our older home, got the work scheduled and done within a week - he promptly took care of a very minor hiccup with the Electric contractor schedule to power us up and we are cool! Our tech from Heat Depot, Rob, was amazing - kept the job running smooth and cleanup was awesome - not a scrap of debris, even from the nasty swamp cooler they removed. The guys for electric were REALLY quick and efficient when they came. Totally recommend Heat Depot- they are affordable and really professional!
Laura MacDonald
a year ago
Wish I could give a 0 star review!!!! Spent over $25,000 to have an entire new system installed.One source was super responsive and quick to install and cash my check. If anything isn't done properly at time of install good luck getting them to come out and fix it!!After they completed the install, a pipe has been leaking for a month and a half. They come out to fix the leaking pipe 4 times, each time stating they don't have the equipment on them to fix it they take a ton of pics then reschedule.They have HORRID communication, are always full of excuses are always late to arrive to a service window. Customer service and a job well done is severely lacking!! My advice? Don't risk the frustration and hire a different company!!
We got them into the house to clean the ducts and they did a good job at that. The problem is that they upsold my 80 year old grandma on 2 eletrice filter that ate 150ea but chargered her 1400 to install them and they arc (send out a spark through the air) every 30sec-min to the internal frame. I get that there eletric filters but a constant spark in a gas heater is never ok and a fire/explosion waiting to happen. The installers we great guys and tryed to help but they could not. Cant get ahold of anyone to get money back or anything so atm just scammed out of 1400 bucks. BUT how many other gas heaters now have a open ignition source just waiting to explode
Nicole Gibson
3 years ago
So friendly and very knowledgeable on any and all units and parts. I highly recommend this company for your heating and cooling needs. Anthony was so helpful in making sure I understood what he was telling me about my unit. He was so knowledgeable in breaking down everything I needed to know to make my house more sufficient in the quality or air in my home.
Alex Rodriguez
a year ago
I had bought a furnace tune up from Groupon and was lucky enough to have the pleasure of having Nathan as my technician. He was able to service the furnace in a really quick time frame and was in and out but also explained to me as he was working what he was doing so that's cool too! Thanks Nathan, you're awesome man, you have some good customer service skills my friend and I appreciate your work today.
Luther Strickland
3 years ago
Quinton and Joe are true professionals! They came and cleaned our air conditioning ducts in our home. And let me tell you what! I am 100% satisfied with their service. It was above and beyond the call of duty! I would recommend these guys to anyone for their One Source Home Service needs. Not to mention it’s a Veteran owned company! Thanks again!
On time, super friendly, knew what they were doing and able to answer any and all questions that we had. Very fast service. I am so very grateful!! Thank you!!
Lana vsetecka-Schymos
3 weeks ago
Had a new air conditioner installed. The technicians were professional and meticulous in their work, problem solving effectively and in a positive manner as they ran into a few curve balls regarding during the installation. They went above and beyond.
Andres Gomez was our technician today to do the fall tune up on our furnace. He was on time, knowledgeable, did an excellent job and is an all around a great guy. He gave us his personal number so we can call him directly and we certainly will. Thank you Andres!
Jeremiah Hunter
9 months ago
I have been a customer of this business for a little over a year when my old furnace began to fail. Initially I believed the cost of the furnace and new A/C was expensive, One Source assured me the benefits of the new systems and the benefits of being partnered with One Source. Since late 2020 One Source has maintained my HVAC system and provided great customer service throughout the years.
Krystal Sanchez
2 years ago
I originally called them 2 check out my furnace and give it a tune-up and replace filters. They ended up telling me that I needed a whole new furnace and that my old one was going out. I was able to Finance a furnace from them and they installed it and took out my old one. The one that they installed has not worked since they installed it two months ago! I have had countless One Source technicians come and try to fix the their problem and none of them know what to do. They keep telling me that I need more work done which will cost me more money. I am very disappointed and sad that this company has taken full advantage of me and my family. What do I do now? How can I return their piece of junk? I am not going to pay for something that does not work!
The electrician that came to my home ( unfortunately I didn't get his name ) was very professional and knowledgeable. He knew exactly the problem that I was having and knew precisely how to resolve it. He went above and beyond. The young man with him was also very polite and professional
Jennifer Frazier
a year ago
Nathan was amazing! Came in cleaned everything up and let us know about all of our issues and how serious our issues were. Set up install for next day. He even took pictures of everything he did to show what was wrong. I would highly recommend him. He definitely went above and beyond.
Brandon H did a great job to raise the heat from 54 degrees (12+hrs) to 70 degrees. Installers before him did a lousy job and didn't connect all the wires. Regional inspector did not pass the installation because it needs to be redone first. I want a rebate on the cost they collected from me. I wasted a lot of time reaching out to them. My calls are being ignored. This harassment cost me almost $8,000. I cannot recommend them!!!!
Nathan did a fantastic job today! Very helpful, informative, patient, and I'm extremely happy with the visit! Thanks soon much
Brian and Emilio from One Source had to make a couple of trips to repair a newly installed A/C system only to find a factory defect in our condenser. They were both very knowledgeable in their tradecraft. They isolated and repaired the defective parts but had to deal with unwarranted frustration from me due to the parts from the factory being backlogged. When shipment arrived they were expeditious. Through the ordeal they remained courteous professionals and demonstrated great customer service. One Source is fortunate to have these professionals on their team.
Trevor was on time, very courteous & professional & explained the work he would be doing. But the price was little higher than other quotes we got, so we didn't actually use One Source Home Service.
One Source provided excellent service. James was efficient in analysis. He explained all problems at the customer level and had pictures to aid in explaining. He offered options to repair or purchase. Based on the safety hazards of our existing equipment and the age of the equipment, we decided to purchase new air conditioning and furnace units. He also explained payment plan options. He was very personable , polite and courteous. Our install is scheduled for one week out, which I think is very good. I highly recommend One Source Home Service to anyone. Michael and another co-worker came out to do the replacement. They worked hard all day - it was a big job! They did a great job. An electrician came out at the appropriate time to do his work. And Justin came out to check everything and show us how to use the control unit. We have been monitoring our usage daily. We are thrilled with how low the $ energy usage has been each day. The savings on our electric bill will significantly help offset our monthly payment for the new system. We are very pleased with all the One Source Home Service personnel and the equipment.
Renee Martin
9 months ago
Super responsive, prompt, flexible, worked with our timeframe and gave a same-day installation when other companies wanted to have us wait two weeks!
Ashley McIntosh
3 years ago
Before Ridge arrived he called to give me a heads up and even offered to get me a drink while he stopped to get gas. He was very thorough and showed me everything I needed to know about my furnace. He broke down my options with me for appropriate repairs, and I felt as though he was honest and genuine. We were discussing my lack of availability to come back for the repairs and he offered to go get the parts and come back to do it immediately. I was impressed overall.
Just moved into our home and called to schedule the yearly routine maintenance on our heating and cooling. Received an awesome price and they came out the next day. The tech arrived on time, and sent a text with a picture so I knew who to be looking for. He didn't mind me watching or asking questions. He gave me great tips about upkeep and what to look for in regards to the beginning of emergency situations. I will be calling them again!!
Rosemarie Finley
9 months ago
SCAM!!!! They tried charging $7600.00 for a new Furnace they insisted was completely broke (motors and motherboard). Had another company come out, and after inspection, the blower motor needed replaced and the second part needed was a $6 cap!! Paid $550 and it has never ran so well!!
We had filtration system system and humidifier installed. The crew did an excellent job! Would highly recommend them to anyone needing anything done on their heating and cooling system!
Gabrielle Williams
2 years ago
DO NOT GO HERE.I got a mini-split put in around July of 2020 for heating and air. One Source installed the mini-split and did the electrical work for it. The workers were rude and left a mess all over my house, not picking up any of their extra supplies or trash for my animals got get hurt on.After they were done installing they left a huge whole in my wall where they had to put the electric. They said that they would be there the next day to fix it and never showed up. I scheduled 3-4 appointments to get this fixed and they never called or showed up for them. Finally, they showed up the 5th-6th time but did not match the color or texture of the wall and did not clean up any of their mess again.After the work was done I called the company and asked for my warranty paperwork, loan paperwork, and permit paperwork. I spoke with 5-6 different people from the company that all told me I would receive my paperwork by email AND mail, I never received anything. After this I finally was able to speak with the owner (I believe his name was Dustin) who said that the permit and inspection was done, and I had nothing to worry about.On April 28th 2021, I got an email form an Erika Skalberg from One Source stating that the inspection for the work on my home was never done, and that the permit was never finalized. She also said that a lien was going to be put on my home if I did not take care of it. After seeing this email, I called Erika and set up an appointment for Friday April 30th 2021. I stayed home all day and no one ever showed up and I got no phone calls. I then set another appointment up with Erika for the inspection on 5/4/2021, she said that they would be there between 9am-4pm and that I would receive a phone call 30 minutes before their arrival, I stayed home all day and no on showed up or called.It has been almost a year since the work has been done by One Source and it is still not finished. I do not know if it is even safe for me or my family as the inspection was never even done for the work and the permit was never finalized.Worst.company.ever.
Anthony arango and his supervisor were here when they said would inspected the whole system. Unfortunately we needed a whole new system but they hooked it up financially and the installers Mike and nonito were awsome and professional. They did the install quickly and made everything look great. I definitely recommend these guys.
Marie Mirenda
2 years ago
We had Brian, Coral and Kendall come out and take a look at our AC unit that was damaged due to the recent hail storm. Unfortunately in our older house the furnace needed to also be replaced to be compatible with the newer generation of AC units. We also needed to replace the Electrical main panel box outside due to being a fire hazard (Federal Pacific). They have quoted us for a Square D 200 amp. They were all very professional, very knowledgeable and was able to answer all our questions. They were quick on giving us a quote and helping us with financing. They helped us in every way possible to make sure that we could get the items done that were desperately needed! Looking forward to getting this installed! Happy Mama!!
Kelcey Christian
4 years ago
Our AC went out and we decided to call out one source. The call service members were kind and prompt. They got us out a person the same day, Chris was awesome and fixed the issue causing our AC to not function properly. He told us there were other issues with our unit and quoted us the cost to repair them. I told him I needed to speak to my husband before I decided. Less than 24 hours later our AC unit stopped working again. We spoke to the call service workers again who said the service charge would not be applied on the visit, we agreed so they sent out another tech. That tech needed a supervisor to come out and look at our unit. The supervisor happened to be the general manager, Justin. He very quickly told me I needed an entire new unit to include an AC and a furnace. He told me that one small part needed to be fixed now to get the air going and the rest could be done at a later time. I agreed to have the part fixed, after the part was fixed I was charged over $250, I’ve paid them almost $500 in two days, in reality only one part was fixed and after researching it, it’s a $20 part! He also quoted me almost $10,000 for a whole new system. When I brought up the fact that the call service member told us we wouldn’t be charged another service fee he quickly stated that it was a different part and a new service fee. After going back and forth with him about what we were promised he began raising his voice and going around and around why he had to charge us that. For someone who wants to be hired for a $10,000 job he sure wasn’t going to honor what we were told about the service fee. He told us he would refund the job 100% if we spent the $10,000 to replace everything but after his demeanor and the way he spoke to me I would not even think about possibly using his company for any services. The entire situation seemed like highway robbery! The fact that we already paid them a large amount of money and he refused to drop the service fee as promised I couldn’t help but think this is truly a money hungry company!
Matthew Andrews
a year ago
Bobby was awesome, he’s been out several times to try to solve our issue, answers calls at 10pm, did whatever it took to resolve our issue, awesome dude, I’d request him for any future visits
Sharon Warren
4 years ago
Our AC went out, I called One Source and they came out the next day. James Jackson was the technician/repair person who came out. He checked everything out to our satisfaction, and made the recommendation we needed. He was a very courteous young man, put covers on his shoes to come into the house and explained everything to us. He was extremely knowledgeable and a very pleasant personality. One Source is very fortunate to have such a young man as an employee and good representative of their company.
Andres was on time, professional, and very friendly! Unfortunately we ended needing a new furnace but Andres made sure to give us all of our options and gave us a great deal! Definitely recommend One Source!
Marcos was very thorough and we want to continue with him as our service technician! He understands the high efficiency furnace that we have and corrected the wiring. Great job!
Edit - July 5-6, 2022. Review moved up to five stars. Bobby and Carlos came to do a check-up on our AC. They managed to move us up a few days from our previous appointment date, which was helpful. They got our AC adjusted so that it's running even better now, and were quick, clean and friendly. They added value wherever they could. I don't want to put them on the spot by saying numbers or anything, but they gave us a very good value. They didn't mind working around our busy house and pets, and Carlos even kept our newborn from crying for a moment while i was under the car. Between these last two appointments with One Source, and particularly our dealings with Bobby, Carlos and Marcos, we have again become very happy with One Source and will definitely continue to hire them.Edit: I apologize for the repeat edits, but i chose to update this a third time, as ive spoken with an employee who informed me of a peculiar situation which affects my review, and who also went out of his way to address our concerns, so that i feel OneSource deserves a renewed review in light of fairness.For a while, we have had trouble with some scheduling and service aspects of OneSource, which caused a lot more frustration than we thought was needed, and made us sure that we would be dropping their services whenever feasible. As we were previously unaware of, there was a peculiar situation which I won't go into, that caused most of these difficulites. Management at OneSource read my earlier review and made sure to send out an employee who addressed our concerns as soon as possible, and was an employee we'd had over previously and who's work, overall professionalism and politeness we had been happy with, though it should be noted that we have always been happy with the employees who came. My earlier review was one star, but i am raising it to three stars in light of how well i feel OneSource addressed our concerns. I am happy that i expect it to go up another star or more within the next few months. There are some issues in the more wide-ranged aspects of their company that can be especially problematic for customers, but i believe that they are working through those issues and will confidently give them another chance, and hopefully update this review soon to rate them higher.I'll add a piece here in appreciation of Marcos, who went out of his way to address our concerns and who is prettymuch entirely responsible for me deciding to renew this review and continue to use OneSource. This is the best turnaround i have experienced with any business. Thank you Marcos!
This is the best company I have EVER had. They took care of me. Very professional. Tyler, Steve, Jesse, Ron, Mike, and many other installers came through bc I had a lot of questions and was hesitant to use them. I bit the bullet and decided to give it a try. Coral was very educated and convinced me to go with them. I regret nothing. My system is a lot more quiet and efficient in my opinion. Have not had one issues yet. Will update if something goes wrong. Other than that: Go for this company. You will not regret it.
Stay far away from this company. A gentleman came out for a yearly cleaning . About an hour later called to say that my furnace have major issues. Wanted to meet an give me some quotes for repairs. Both quotes were over three thousand. I chose to have a second company came out thank goodness I did because nothing wrong with my furnace.Sara DResponse to the owner thank for the offer of coming back out to my home but NO THANk YOU . I gave you a chance to service my furnace . If you didn't get it right the first time there no need for second chance. I think companies should proud themselves on integrity and quality. I feel that I received neither. Good luck to you and your company.Sara D
Erica Gonzalez
a year ago
After 2 years of having them service out unit and deal with a leak. We again had a leak that they can not find the source of and wanted to charge us more for the lack of many faulty components (even when they had been maintaining it). No cooperation of trying to cover any costs due to their lack of service.
They came out to look at my furnace after it had incurred water damage, looked at it for maybe ten minutes and said it wasn’t fixable and the whole furnace (only a year old) needed to be replaced. We sent them on their way and did our own research. Ordered a new control board, replaced it, had it programmed, and it was fixed. Spent 460 on the board they said would be thousands of dollars and 95 to have a different company program it. Saved ourselves 5500 dollars by not just jumping into replacing and trusting what these crooks said. Don’t use them! Use home heating service instead, they are honest and won’t rip you off.
Lisa Hamilton
3 years ago
August 2020. This was my first time using One Source Home Service. I made an appointment for a precision tune up on my A/C and heating system and I wasn't disappointed! Jesse was very polite, professional and knowledgeable. He explained to me what he was doing and what he was looking for. When he was finished, he gave me an estimate for proposed options and his recommendations, without being pushy. I will definitely use this company again. I love that this company is veteran owned and operated and they also proudly hire veterans. Top notch service! Thanks, Jesse!
Megan Youngs
11 months ago
Andreas was our technician and he was great! He went above and beyond from the start. He and Jose helped us figure out the right system for our house and we were able to get it scheduled quickly! I hope he is our tech for all of our services!
Nathan did a great job troubleshooting our furnace issues. He was patient and thorough. It was nice to have someone who knows what he’s talking about.
Nicole Helena
7 months ago
Don’t use them. If how they drive is any indication. Today during am rush hour he was tailing me relentlessly while we’re packed like sardines & I’m going as fast as I can. Can’t get over, can’t get in front of the vehicles in front of me as it was at union & circle where traffic lines back for days.
Aulanh Zumwalt
a year ago
These guys are great! They don't play around when it comes to taking care of their customers. Nathan got straight to the point and helped us out way more than anyone else has in the past and showed great customer service! If there's anyone you need to help with your AC and air its definitely these guy you want!
ShelleyJo Jones
a year ago
I called on a Friday night and received EXCELLENT customer from Myam who took my call to Shane who came out to service my Unit. Shane was professional, kind, informative, friendly and helpful.My Unit ended up needing to be replaced and One Source scheduled me immediately for just a couple days out with a Huge Discount with maintenance service !!I am One happy Lady!!ThankYou Shane!!!Also a Big SHOUT OUT OF GRATITUDE to Jose and Ron for getting the job done so quickly!!And last but not least, the Amazing Super Heros that did my Installation for My new AC and FurnaceEMILIO and CHEWY. They worked through HOT and THUNDERSTORMY weather conditions!! Finished with smiling friendly faces!A terrific Team of folks that took GREAT care of me!!Thanks Guys😊
One Source us the worst company I have ever done business in my life. They have completey ghosted us not once, not twice but 5 times in the middle of a job, wothout calling. Two of those times we called off work so that somebody would be here when they were scheduled to be here. If that wasn't bad enough, we paid them for a service to be finished (it's taken them literal weeks) and they promised us they would be out here today to finish the job, and once again they were a no show. Once again, they didn't even call. When you call the office to ask to speak to a manager they don't have any numbers, they will not let you speak with anyone. They say We will send them an email to call you back and shocker, no one ever calls back. Save your money and never deal with one source
Cedric Roberts
3 years ago
Company missed appointment window, did not notify me they would be late. I called to cancel and they told me they're on their way. I said cancel, they said well she's 45 minutes out. I said that's fine, they can knock on the door but I will not answer. Then they finally cancelled the appointment. Don't let contractors strong arm you. If they do not have time management skills, do not give them your money. If they can't manage their time, you're probably going to receive bad service.
Nick made it feel like I was having a friendly family member come work with me on diagnosing my UNIT. He was professional, friendly, and knowledgeable. Sadly, my AC unit is dead and gone, but they had a great deal for me with included maintenance. I will be calling Nick and ONLY Nick to service my UNIT from now on. Thanks Nick!
Monica Naranjo
4 months ago
Nathan was so friendly and walked us through everything he was doing to keep everything running smooth. He showed photos, asked if we had any questions and made our yucky humidifier look BRAND NEW. Great service. Thanks Nathan!
Andres G. Was extremely helpful! Having some issues with my unit and was sent to do some additional testing. We were able to recreate and he could see what it was doing. Being able to pin point what exactly it was doing. He walked me through step by step on how the system starts up.
Janet kelley
9 months ago
Nathan was very knowledgeable and went above and beyond to assess the health of our system. He then made recommendations on how to get our system operating optimally.
Kathleen Rhodes
3 years ago
Our technician, Jesse, was nothing short of amazing! He took his time to explain our system and answered every question I had. (This is impressive because I ask a lot of questions.) He was detail oriented, honest, and was passionate about his work. I am extremely grateful for Jesse’s help and I highly recommend one source!
Daniel Valenzuela
3 years ago
We were very impressed with Brandon. His knowledge of HVAC was excellent. Brandon was able to immediately assess our heaters issue, fixed the problem and didn’t leave until it was completed. Brandon also answered our questions and ensured we understood. Thank you very much Brandon.
Went to a house that their previous company installed which was heat and go then they sold their contacts to wirenut which dos not honor their warrantys claims. they re-used there existing linesets which were the wrong size for the unit and the homeowners had nothing but problems. They tapped onto the existing lines sets with the correct sizes so they looked right but when the insulation was cut back the pipe sizes transitioned to smaller lines which were the wrong sizes hiding the lines they either cut corners or they do not know what they are doing. I have been doing hvac for 25 years I know what I am doing and this is fraudulent and improper way to conduct business the bottom line is do not trust these people get another quote to save yourself the headache.
Levi Francis
3 months ago
Cody and Journey were amazing came on time and worked efficeintly to get the job done. They cared about my property and me, they were very perfessional and friendly. Thank you again!
We needed an estimate for a water filter and our water tested. Rourke arrived on time and did everything he could (checking pipes, taking pictures and asking his fellow co workers for answers) to get us the information we needed to make an informed decision. He took his time and stayed late to finish the job!Thank you from the Moores.
Sherry Gibbons
2 months ago
Excellent service and wonderful personality.. very pleased
Phyllis Rouse
a month ago
My AC unit was checked and cleaned. It looked brand new when the technician finished. I needed new filters and he had them on his truck. I am pleased with the serivice.
Nicolacia Sosa
8 months ago
DO NOT USE ONE SOURCE! Nearly a year of gaslighting, ghosting, and awful customer service. If you've had them in your home telling you that you need a new furnace (or any other appliance) get a second opinion.Unreliable, unprofessional, and unethical in every way. After using fear tactics to get us to buy a new furnace they left us with an active leak in our HVAC venting through our attic that caused water damage. They acknowledged the leak and said they would fix it but never followed up. It was incredibly challenging and frustrating to hold them accountable and get them to show up to do the fix. When they would show up they would check the attic space and roof and tell us they were sending a tech out to perform the fix. Every time a tech showed up he never went into the attic to fix the leak, instead he would go on to our roof and seal the vent cap which literally did nothing. After a drawn out back and forth over the phone to get someone to our home, into our attic space to fix the active leak, we were told We've done everything we can for you. You need a new roof. We ended up calling a different HVAC company and had the fix done within a few days and spent $1000 (not including water damage mitigation and repair) when One Source should have done it in the first place months before. Multiple times they have been delayed on their appointment times and no-showed on us without notice costing my husband and I hours of PTO so we can be home waiting. All of this is truly the tip of the iceberg of how awful this company is and much they do not respect their customers.Update - we had our furnace replaced in February and now in December we are still waiting on them to fix some electrical work that did not pass inspection. My husband and I call weekly to get someone to show up so that we can pass this inspection and they are still not sending anyone over to complete their work. We have started receiving noncompliance letters from Pikes Peak Regional Building Department and One Source will not follow through.Additionally, in an attempt to do right by us One Source did follow up a few months ago saying they would upgrade our electrical panel free of charge. Someone in a Porsche showed up to our house talked through what would need to happen then took down my email to send a record of what they would be doing. Never received an email. A few weeks later a new manager showed up, said he cleaned house with unreliable staff, again talked through what they would do for us and said it depended on the Colorado Springs Utilities to get us scheduled but he would follow up with them and us. Never heard back. Worst
Predatory company. Avoid like the plague. My furnace was turning on and off so had them come in for their promo furnace tune up service. After a few minutes, they said that the furnace was installed incorrectly not on a pitch, and I would need a whole new furnace or replace the parts on my current furnace and repitch it. Estimated cost between $7500-9500. Had a different company come in for a second opinion. They found that water was building up in a trap in the furnace and causing the furnace to turn on and off. $200 fix as opposed to eight grand. The second company said the furnace was pitched perfectly. Apparently the technicians get commission off their sales. Absolutely horrid practice, and I can't imagine how many folks have been scammed by them. If you decide to use this company and they recommend a new furnace, GET A SECOND OPINION.
Odyssey Dudra
2 years ago
Horrible experience with this company. Michael was kind and professional but while assessing my needs to provide an estimate he caused wires to pop, sparks to fly and lights to flicker. Twice. After he left I felt uneasy about being in the house with my 2 girls and cat so I called to express my concern. I was told that definitely should not have happened and they will have someone come back out right away.2 hours later nobody had come by or called. I called them back, new person answered the phone, Brandon had no clue what I was talking about, there were no notes on my account, no one was notified to come back out to my house. Brandon told me he would listen to my previous call and dispatch someone to come out, at the least call me.An hour later no phone call, no knock at my door. Still very concerned about the well-being of myself and my family and frustrated by the lack of follow up and communication I call for a 3rd time and speak to Billy. Billy had no clue about my situation or previous phone calls. He was not understanding of my frustration or sympathetic to my needs. He was rude and actually told me he would hang up on me when I expressed my frustration and concern. His resolution was to tell me Michael would not have left my house if there was cause for concern and he would have Michael call me tomorrow.I would not recommend this company due to their lack of follow up, accountability, communication and professionalism and will be sharing my story with anyone who will listen.
Sa'lome Hinson
3 years ago
Royce was by far one of the best technicians I’ve had at One Source and CO Springs in general. I had cam lighting installed in my living room. He listened to my questions, concerns, and ideas of what I wanted and worked to ensure my needs were met. He was quick with attention to detail and clean up after each part making sure there wasn’t any clutter. Highly recommend him for the job!
Andres was incredible. Awesome technical skills, even took the time out to show me the ins and outs of my furnace and AC condenser. Top notch service, would recommend his services to anyone looking.
Just a follow up from below, One source called me to set up an appointment to finish the AC part of my service because they felt bad forthe service.The Tech didn't show up, I called and they informed me they are notdoing AC service until the spring now and sorry for not telling me. I tookvacation to be there! Anyways, don't fall for their specials they spendthe whole time looking for something to fix (tech was there for 2 1/2 hrs.)for just the furnace. no cleaning nothing.………………………………………...……….I had annual HVAC service doneI received my invoice for the job in a text before the Tech toldme he was done. when I asked him if he checked the pressureon the AC unit, he said he did not have a gauge to check it with.He told me he will come back to do it later.If I had not asked him he wouldn't of come back.I'm still waiting for the AC portion of my bill refunded its been4 days now. I called twice already.That whole thing seemed a little shady.Also, he cleaned nothing and I did not get a filter. the office saidthey don't do that.Not impressed.
Brenda Janssen
4 years ago
I believe it was Keith that was our technician. He called Early to confirm the appointment. He had to stop for gas and wanted to know if I needed a cup of coffee Since he was stopping to get one for himself. He arrived on time was knowledgeable kind patient and did everything I expect Heat Depot to do. The favorite thing I like about heat Depot is they do not try to upsell you anything they give you the facts of what you may or may not need on your furnace
Dimitri Michel
6 months ago
Peyton is very professional and polite and he is very informative. We are very happy and satisfied with the service we received from him.
I called this company to come look at an AC unit that froze up and wasn't turning on. Tech came out, looks at my coils, sees some minor surface rust in the condensation drip tray, and says they are bad without even troubleshooting anything. States that I'm most likely out of freon due to a leak but he cannot check since the condensor won't start up. He then hooks up some type of meter to my condenser and states that it is also shot. Repairs would be $6.6K. He recommended a completely new system for $12K, and they could install it tomorrow.This seemed outrageous, so I got another opinion from a different company. They came out, everything with the condenser/capicator/wiring looked good, but it wasn't turning on. Checked the electrical panel and found a blown breaker. Reset it and my AC works perfectly again. They think it just blew the breaker when it froze up. Everything else checked out and appeared to be in perfect working order. Coils are great, surface rust is completely normal in the drip tray, and freon levels are exactly where they're supposed to be.I personally think this is borderline criminal and I wonder how many perfectly fine systems this company has replaced due to their inability to actually troubleshoot. Please do not use this company for any repairs, and if you do, please get another opinion from another company. Spending the money for a second service call ($110) literally saved me thousands of dollars.
During this request for services, I did encounter some communication issues about the work needing to be completed. However Shane, one of the lead technicians, took the time to call me, explain to me in detail what was going on, and personally took care of my request. He was professional and courteous in which I am very appreciative of.
Brandon Greene
a year ago
I wish I never got my ac unit for this placeUpdate: They called me to set up an annual appointment for my AC unit. The first time they called me 10 minutes before my appointment to reschedule. So I rescheduled it for the following week and guess what they called me again to reschedule again. I keep changing around my schedule for these appointments and I already knew they were going to reschedule for a second time. I'm keeping me my review at one star. If I could I would give them 0 starts
Andres was a professional technician unlike so many other that work for this company. Would recommend him by name.
Debbie Johnson
8 months ago
Bobby was wonderful! He came & looked at our furnace & ac unit. Explained in detail what needed to be done. We discussed the best option & we believe we will be safer now. I would highly recommend One Source Home Service for all of your needs. We look forward to doing business with you for many years to come. A big Thanks to Troy too!
Robbie Rohren
2 years ago
I can't give a 5 star because I've again been charged twice on my credit card and have to take the time to fix that again! I will say that the service I received from Michael Stuart and Danielle Cochran was absolutely fantastic! They deserve 5 stars! They stayed at my house until the work was complete (11 p.m)! They are the glue that holds this company together in my opinion!!
These guys came to install a new A/C unit at my house and everything came out looking great. Took a little longer than expected to install it but everything was done right the first time and most importantly, it feels great! Thank you One Source Home Service for hooking me up.
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