Best Ductless Heating in Cleveland OH

Overall great experience! Very fast in setting up the estimate, coming to my house and finishing the services that needed completed. Technicians were professional, polite and easy to work with. Definitely will be using H Jack's Plumbing and Heating again!

So,
I called Monday 9:00am to request a tech come to my house and install a New thermostat and do a pre-winter check up on my unit, I was told that someone would call be back ASAP, no one called, I called again aground 1:00PM and asked why nobody called me back, The lady said she was sorry and would reach out to the tech again to have them call me, nobody called back... I called again at 4:30 and said the same thing again! she said sorry again and said a tech would call me ASAP, no one called me :-(
on to the second day Tuesday, I called around 9:00am and said nobody called me the day before after 3 phone calls to them.. I was assured that someone would call me ASAP, I even Confirmed that they had all my right info, yet again no one called me back.. I called the office AGAIN around 2:00pm to say i was STILL waiting! still no one called me back....
Moving on to day 3!!! Wednesday! I called and said yet again!! its been 2 days and several phone calls to them and nobody is getting back to me to scheduled a time a tech can come out to my home, which is by the way only 10 mins from their shop in Bedford! But yet again!! nobody has called me back!!!
who knows maybe they do good work, maybe they don't..
that's IF you can actually get them to call you back to schedule a tech to actually come to your home.

Extremely poor customer service. Took much longer than I was originally told to install my new AC unit. Attendance from the technician was spotty as they were trying to fit my job in between more 'important' calls. There were many excuses along the way for the multiple delays. I would recommend strongly against using this company for any HVAC work.

They went above and beyond! I did not know you flush a basement toilet with to much water and then it will not fill. You have to use smaller amounts of water. I'm like duh, ready to pay for the service call and the plumber says it was free. I know who will give me fair service in the future.

They were professional and installation was fast, definitely would recommend!

Brian was excellent. Would use again.

Adam was informative and a straight shooter. Both of which I appreciate.

Great place to work.