Best Sewer Drain Video Inspection in Cincinnati OH

They were on time and very knowledgeable about our problem. They repaired and explained all they did

solid professional help. Tech that was here was not only knowledgeable but also very personable. Thanks for the help.

Tarvin Plumbing always responds quickly to my emails/calls whether it's a question or a service need. Their reps are on time, friendly and knowledgeable. They are my first choice plumbing team!

I had an entire new sump pump added to my basement. Ken Neyer plumbers did a super job. Every time they have come to my house to fix a plumbing issue they always do good work.

A family member used this company, also known as Romy's Plumbing and they conduct dirty business! They not only did an amatuer job, they charged too much to do the job and ended up in court with no satisfaction! STAY AWAY!

I recently was referred to Tischbein from a relative. I had a clogged drain and it flooded my basement. I sub pumped all the water out before Tischbein showed up. Good thing about Tischbein first: they showed up on time and were the ones that could get to my house first and they did get the job done. Bad things: I was originally suggested to use a water jet system by an expert aka salesman which would “definitely” unclog the drain. That would have ran 500 or so dollars I was told. I said let’s just try the snake and see if the lines broken first. Sure enough it was, the line busted. He did get it unclogged. However, when I received the invoice it was for 579 dollars! I’ve spoken to two reputable companies and my friend who works for a reputable company, I gave them all the details of how far the clog was out from the house and the most I would have paid at said companies was 275 dollars. I do take responsibility of not getting a price first before they came out. I highly recommend if you do use this service to get some kind of bottom and top line dollar. If Tischbein doesn’t work I’ve had a lot of luck with Thomas and Galbraith. They are straight to the point and don’t come off as salesmen. Good luck!

DeShawn came out and cleared my main sewer line. He was knowledgeable and shared his knowledge with me. Explained the services offered including the warranty service of 3 years with one free clearing should it occur again. Also, scheduled a camera man to evaluate any damages underground from tree roots. I'm very satisfied with his professionalism and recommend him for work.

Needed some preventative drain cleaning and I didn't know I had a problem until late last night. I was able to schedule an appointment late at night online for today, super convenient. Jared was nice, professional, and did a great job. Thanks for keeping everything flowing as intended.

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

Replaced 53ft of water line from the house to the meter. Awesome job. I would highly recommend.

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00

Stay away from this guy! Called at 5:00 said he would be an hour 7:45 finally called him and didn't even care he lost the job!

I recently had a very frustrating experience with A All Valley Plumbing & Sewer Service, and I am compelled to share my disappointment with their lack of communication. I wanted to hire them for a plumbing issue that needed immediate attention, but their failure to call me back left me in a state of frustration and inconvenience.

First and foremost, when I initially reached out to A All Valley Plumbing & Sewer Service, they were prompt in answering my call and seemed attentive to my problem. We discussed the urgency of the issue, and they assured me that they would get back to me shortly to schedule an appointment. Unfortunately, that was the last I heard from them.

I patiently waited for their call, assuming they were busy attending to other customers or encountering unforeseen circumstances. However, as the hours turned into days, I began to grow increasingly agitated. I made multiple attempts to reach out to them, leaving voicemails and sending emails, but to no avail. It was incredibly frustrating to be left hanging without any explanation or acknowledgment of my inquiries.

What disappoints me the most is the lack of professionalism displayed by A All Valley Plumbing & Sewer Service. As a paying customer, I expected to be treated with respect and receive updates regarding the status of my service request. Even if they were unable to assist me, a simple phone call to inform me of the situation would have sufficed. Their failure to do so demonstrates a complete disregard for their customers' needs and a lack of basic customer service etiquette.

I strongly advise anyone in need of plumbing services to steer clear of A All Valley Plumbing & Sewer Service. Their unresponsiveness and lack of communication have caused me significant frustration, inconvenience, and financial losses. There are numerous other plumbing services in the area that prioritize their customers and deliver the service they promise.

I sincerely hope that A All Valley Plumbing & Sewer Service takes this feedback constructively and works towards improving their communication practices. It is essential for any reputable business to prioritize effective communication with their customers, and I genuinely hope they rectify this issue to avoid disappointing others in the future.