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Tim was absolutely great. Very professional & honest. He took the time to explain everything going on & what he was doing to fix it.The first time we called the company, they said a tech would be to our home by 9:15pm. Around 10pm we called and they said we were not on their list and quickly hung up on us. We had to call again the following morning to make a new appointment. We were told a crew would come by later with cameras to determine how bad damage was but we never heard back from anyone.Service was great when they were here but seems to be a lack of communication and lack of professionalism on their night crew dispatch.

My 79 year old Handicapped Mother was in the hospital with Covid and I needed a rush plumbing job done in order to facilitate my Mother’s homecare. I called five plumbing companies and only Vanguard was able to provide me with two experienced plumbers the next day. They did a great job. I was extremely satisfied with Vanguard and their plumbers, and I would recommend them to anyone. Thank you!!!

Mr Flores came out and took care of a number of jobs, including cleaning out catch basins, installing a new garbage disposal, unclogging a drain, toilet repair, and faucet repair. He is a professional, highly skilled plumber. Over the past few years, he has cared for many kinds of plumbing issues in my houses, and I highly recommend him.

Thanks for supporting the Bears! Best plumbers in the world!

Aiden and Charlie were great service techs who had our old, dead water heater out in the alley and a fresh new one installed within a few short hours. Highly recommend.

Very prompt and professional. The Plumber was very nice and knowledgeable about the services provided and what we could expect. He gave great recommendations for our HVAC system to keep it running smoothly. Highly recommend!

I called Apex this morning and liked the response from the older gentleman. Two plumbers (Brandon and Adan) showed up promptly. Here is my experience this morning. The leakage was caused by our unit where the pipe was not being aligned to the hole under the water heater. They did diagnose the problem correctly (I hope, finger cross!) I would say Brandon as the lead was discourteous - didn’t introduce himself, knocking the door very loud or close the door loudly. When he talked about the solutions on how to prevent the pipe from being displaced, ($400 for replacing the PVC pipe; $200 for attaching PVC pipe and no cost for putting a brick on the pipe), he failed to mention one solution that a plumber usually does- glue the PVC pipe. Another contractor told me a plumber should have offered that solution. I paid the $199 for diagnostics. The overall experience is unpleasant. I will not use their service again.

I’ve used Hamzah and his team for the past 5 years and has been always a great help and never let me down, totally recommend him for your new construction projects or service calls
Professional and responsive and reasonable on prices and get the job done of course

My partner and I had been getting price quotes to replace our 50 gallon water heater and contacted 4 plumbing companies. We received quotes that were astronomical and knew that the upfront cost would be expensive however enter REI Plumbing and Donal Reilly. He could not have been more professional in answering our questions and never ever did he use any sales tactics. We received a price quote with a breakdown of what would be done and immediately knew we would be having REI do the work. Carlos 1 and Carlos 2 showed up exactly on time and were very nice and showed care and concern for our home and keeping things neat and tidy. They did such a great job on the installation and with the copper pipe installed it looks like a work of art. We can't begin to thank Donal, and both Carlos 1 and Carlos 2 for such a great job!! Do yourself a favor if you are looking for price quotes and call the team at REI because you won't regret it!! We now have a plumber we trust and won't hesitate to call anytime we need work done.

I had Adam and another representative in my home on 5.11 to inspect possible leaks from a letter I received from the City. Adam and the other rep did a great job, I paid them, and I thought our positive experience ended there. On Saturday, 5.16 I went to my basement to get my BBQ materials, (which happened to also be the place where Adam and the rep inspected for possible leaks and were left unattended for an extended period) and I found that my lighter fluid bottles were missing. I couldn't believe that it could have been Adam or the other rep, so I spent an hour looking and finally concluded that it was indeed gone and that Adam and the rep have been the only ones in my home since the purchase of the lighter fluid and the March 17th stay-at-home order. Captain Rooter was very responsive to the complaint, but I didn't appreciate that the manager tried to argue with me over the lighter fluid reimbursement. I did receive my reimbursement, but wont be hiring this company again simply because I cannot ensure the honesty and integrity of the reps they send out. I mean who steals lighter fluid!

I needed some extensive (connecting to the city's sewer main) plumbing work done and called Ed's Plumbing. After speaking with Ed, he referring me to another company. I appreciate his honesty.

Al the plumber is rude, unprofessional, and had no idea how to fix our plumbing problem. After spending $440, he refused to give me any receipt/paperwork (asked in writing 6x) and I had to spend $900 with another plumber to fix what he couldn't do. Al is not professional nor a good plumber.

I called Cathy about 2 weeks ago to get a rate for someone to come out to take a look at my toilet. She told me they charged $169 for the 1st 30 mins and $169/hr thereafter. However, when I got my bill, I was charged for a truck service fee and a fee for using a rod. She took off the truck fee when I complained but she said that I only asked for rates and not what it would cost when I originally asked for a guy to come out. This strikes me as not being honest about the intent of getting a price. With such an attitude towards service, I cannot recommend them any less.

Customer care is ??????

I paid $95 to John to diagnosis my sewer gas smell in my house which can be hazardous. He did not provide a diagnosis for what my issue was, mainly gave me a bunch of “maybe it’s this” or “maybe it’s this” or your house is just old and your going to have to replace the whole main pipe through the house resolve the issue. This was all in a span of 15 min and I gave $95 for this service call, so basically was left with more questions than answers. I even started to question my career choice, and thought about going into plumbing business and tell 9 out of 10 people what he said and make a quick $95 in 15 min. On the contrary, with Kennedy Plumbing located in Alsip, they were able to come in and find out what was going on and why I was getting the smell. They found out it was the P trap in the ground and gave a few options and how I can contain the smell until I’m ready to do the repair. Again, I highly recommend Kennedy plumbing!